Andrea leads the Encompass marketing team and drives long-term portfolio growth strategy, establishing a vision and growth objectives leveraging customer insights, category and consumer trends, and a deep understanding of competition and the needs of B2C/B2B customers. She develops integrated marketing strategies for Encompass customers, using a multichannel approach, driving new customer acquisition, engagement, and retention.
Program comprises IntelÂŽ NUC Mini PCs, Laptops and Elements
Lawrenceville, Ga., January 10, 2023 â Encompass Supply Chain Solutions, a leading provider of replacement parts and supply chain services for a diverse range of product brands, today announced it has finalized an agreement to manage NUC parts for Intel, one of the worldâs foremost technology processing manufacturers.
Under the deal, Encompass will serve as a master distributor of components used for the repair of Intel NUC personal computers. NUC (Next Unit of Computing) is a small form factor device or compute element, which contains everything a standard PC does: processor, 
memory, SSD, LAN or WiFi, as well as support for integrated and discrete graphics options.
Encompass will manage Intel NUC product parts forecasting, purchasing, warehousing, distribution and customer service for both warranty and non-warranty repairs. Components will be available for purchase through the supplierâs ecommerce site encompass.com.
âPartnering with Intel further reinforces Encompassâ strength in the computing vertical,â said Robert Coolidge, Encompass president and CEO. âThe experience and capabilities we have gained supporting other top technology brands will be ideally suited for the Intel program.â
Encompass will supply Intel NUC components primarily to end users, as well as business entities, from its distribution centers in seven states. The supplier is obligated to achieve specific performance metrics, such as fill rates, ecommerce uptime, call center availability, turnaround time and others. Â Encompass rigorously tracks all key program activity and continually delivers comprehensive reporting to clients.
âWe are delighted to be working with Encompass to deliver spare parts support services to our customer base. This will add a new level of repairability to our products.â said Brian McCarson, vice president and general manager of the Intel NUC Group.
About Intel
Intel (Nasdaq: INTC) is an industry leader, creating world-changing technology that enables global progress and enriches lives. Inspired by Mooreâs Law, we continuously work to advance the design and manufacturing of semiconductors to help address our customersâ greatest challenges. By embedding intelligence in the cloud, network, edge and every kind of computing device, we unleash the potential of data to transform business and society for the better. To learn more about Intelâs innovations, go to newsroom.intel.com and intel.com.
 About Encompass Supply Chain Solutions
Formed in 1953, Encompass is one of the countryâs largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.
In 2022, Encompass was acquired by Parts Town to expand its residential parts division. For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and YouTube.
ADDISON, Il., Dec. 5, 2022 â PT Holdings, the parent company of Parts Town, a global leader in high-tech distribution of foodservice equipment parts, residential appliance parts, HVAC parts, and related products, today unveiled its new brand, Parts Town Unlimited. In addition, the company has announced a number of organizational changes to further accelerate growth and innovation. Parts Town Unlimited includes 45 unique brands across multiple divisions with nearly $2 billion in annual revenue and over 4,500 team members worldwide. The group is primarily focused on high-tech distribution of mission-critical replacement parts and related products.
The reorganization will support Parts Town Unlimitedâs growth strategy, which includes a rapidly expanding product offering and global reach. The company will continue to emphasize digital leadership, operational excellence, and long-term high integrity partnerships, supported by its relentless focus on core values, people, and culture.
âMany companies include the acronym âLLCâ after their name, where the first âLâ stands for limited. We are going a different direction and focusing on the unlimited growth potential of our business: we are a town without limits,â said Steve Snower, Town Troublemaker (aka CEO), Parts Town Unlimited. âOver the past 19 years of our growth journey, we have updated our organization structure many times. Updating our brand and implementing these leadership changes will position the business for rapid growth in the coming years. We look forward to an exciting future.â
Overview of Parts Town Unlimited
Parts Town Unlimited includes the following divisions:
Leadership Moves
As part of the reorganization, Steve Snower will be focusing his role on group CEO responsibilities, with Clint Holder appointed to the role of Group President, Parts Town Americas. This will allow Snower to lead Parts Town Unlimitedâs strategy, drive the companyâs vision for growth and innovation, accelerate its acquisition efforts, and build on its unique culture.
âClint has done an incredible job building unique, high integrity partnerships across the industry. Under his commercial leadership, we have dramatically expanded our master distribution capability and deepened our partnerships with service companies across the industry,â said Snower. âFor the past 19 years, I have played the dual role of group CEO and President of Parts Town, and I am excited to turn the president role over to Clint to lead the business forward, allowing me to focus on building out the group vision.â
John McDonough has been named Chairman of Parts Town Europe. McDonough joined Parts Town Unlimitedâs board of directors following Parts Townâs acquisition of Heritage Parts in 2019 and has remained an active advisor to the business. McDonough will now re-engage full-time and relocate to Munich, Germany, to partner with Alex Wiegand, CEO of REPA Group, in accelerating Parts Town Unlimitedâs global reach.
âI am so excited that John will be a full-time partner in the business. His integrity and experience are unmatched,â said Snower. âAs CEO of Heritage Parts, he led the digital transformation of the business and the full transition to genuine OEM parts. His presence with our team in Europe will make a huge impact.â
Miron Washington has been named Chief Digital Officer. He joins Parts Town Unlimited from Home Depot, where he held the role of Vice President of Customer Experience and General Manager of the companyâs $3 billion Quote Center business unit. His previous experience includes digital leadership roles at Amazon, Staples, and Hewlett Packard. Washington will be charged with advancing the digital vision of Parts Town Unlimited.
Several other organization changes were announced, all with the intent to accelerate Parts Town Unlimitedâs growth and innovation across its target markets.
About Parts Town Unlimited
Parts Town Unlimited is the global leader in high-tech distribution of mission-critical equipment replacement parts and related products and services for the foodservice, residential appliance and HVAC industries. Guided by its core values of Safety, Integrity, Community, Passion, Courage, and Innovation, Parts Town Unlimited delivers infinite possibilities, unlimited potential, and boundless innovation with a focus on people, innovation, and long-term partnerships. Parts Town Unlimited is an organization without limits, led by dreamers who continuously grow and bring value to our partners and amazing opportunities to our team members around the globe.
About Parts Town
Parts Town is the leading, technology innovation-driven distributor of genuine OEM (original equipment manufacturer) foodservice, residential appliance and HVAC equipment repair parts. When thereâs a hiccup with any piece of equipment, Parts Town is ready to jump in and help with the most in-stock parts on the planet, innovative technology, and an unmatched customer experience. Customized solutions benefit equipment service technicians of all kinds, as well as chain and independent restaurants, schools, health care facilities and hospitality providers.
By partnering with the top manufacturers of foodservice, residential appliance and HVAC replacement parts, Parts Town improves the supply chain, increases sales of genuine OEM parts and keeps every customerâs business running like clockwork. Parts Town also partners with equipment and supplies dealers of all sizes to offer a one-stop-shop through its Parts Town marketplace.
For more information, visit https://www.partstown.com/.
Contact Information
Katie Whorton
katie.whorton@finnpartners.com
404-569-9901
Significant counter sales improvements also underway
Lawrenceville, Ga., November 14, 2022 â Encompass Supply Chain Solutions, a leading national provider of replacement parts and supply chain services for a diverse range of product brands, today announced it is consolidating four distribution facilities clustered in Ohio and Indiana.
These facilities are among 12 appliance parts counter sales and distribution centers previously maintained by Dayton Appliance Parts (DAP), which has merged with Encompass. The consolidating facilities are in Cincinnati; Indianapolis; Dayton, Ohio; and Castleton, Ind. Their operations will be combined with other nearby Encompass facilities in Cincinnati, Dayton and Metropolitan Indianapolis. The companyâs Blue Ash, Ohio warehouse is being transitioned to another distributor.
Additionally, the Dayton facility will transition from primarily a distribution center to focus on counter sales and managing major client programs, such parts supply chain management (4PL). The Greenwood, IN facility will also now be a counter sales location. These facilities will be upgraded to provide a highly merchandised customer experience. Encompass existing operations in Florida, New York, Georgia and Nevada will continue operating as normal.
Joe Wang, Encompass chief strategy officer, said the decision to consolidate the specific four locations was based on service area, building condition, employee impact and other criteria. He said employees at the affected facilities have been offered other roles within the business.
âDayton Appliance was a strong regional supplier, so having multiple locations in close proximity worked well at the time,â said Wang. âHowever, Encompass is a national parts supplier, so we had to analyze our entire footprint and determine the best way forward in alignment with our overall business goals.â
Wang said one of Encompassâ key objectives is to expand next-day order delivery to customers coast to coast. As such, the company is investing millions of dollars to add more warehouse automated functionality and expedite throughput.
âIn our business, customers canât wait days on end for a part to come in to repair their refrigerators or laptops or heating and cooling units. They must have their critical appliances and electronics working again yesterday. Encompass is working very hard to help speed up the repair cycle through faster parts delivery.â
Encompass President and CEO Robert Coolidge added that Encompass is continuing to experience record transactional volume, which requires the company to stock more inventory in more places. He said the company is evaluating other areas around the country to open new distribution centers.
âWeâve got immense coverage in the Southeast, Northeast and Midwest, enabling us to reach a majority of the U.S. population in two days or less,â said Coolidge. âWe are now evaluating other locales to help us extend that reach further,â said Coolidge.
The Appliance parts market remains a driving factor in the companyâs growth, as well as a surge in support for major customer segments like Home Warranty, Extended Warranty and Multifamily Property Management. Encompass also manages the parts supply chain for a number of world-leading brands, including Sony, Panasonic, Liebherr, Braun, Philips and others.
With the integration of Dayton Appliance Parts and the backing of Parts Town â Encompassâ parent company and market-leading distributor of original equipment manufacturer (OEM) foodservice parts â the company is even better positioned to support the repair industry, said Coolidge.
âGoing into 2023, our 70th year in business, we could not be more excited about where weâre headed. Foremost, we are committed to delivering an exceptional experience for our customers. Everything we do operationally centers around helping our customers be more successful.â
About Encompass Supply Chain Solutions
Formed in 1953, Encompass is one of the countryâs largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.
In 2022, Encompass was acquired by Parts Town to expand its residential parts division. For more information, please visit solutions.encompass.com and follow us on LinkedIn and Facebook.
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 Lawrenceville, Ga., August 3, 2022 â Encompass Supply Chain Solutions, a division of Parts Town and leading provider of replacement parts and supply chain services for a diverse range of product brands, today announced LG has authorized Dayton Appliance Parts (DAP) to distribute LG repair parts from DAPâs locations in three states.
DAP â which is integrating with Encompass starting Aug. 6, 2022 â will now be able to ship warranty and non-warranty LG appliance parts from distribution centers in Dayton, Ohio; Columbus, Ohio; Evansville, Ind.; Indianapolis; and Huntington, W. Va.
Encompass is currently working to migrate DAP into its parts inventory, ordering and accounting systems. As each DAP distribution center and counter is transitioned, customers will be directed to Encompassâ ecommerce site encompass.com to place orders going forward. Once integration is completed this fall, nationwide customers of both suppliers will have seamless, one-source access to parts in 10 states, along with pick up service at multiple counters.
Robert Coolidge, Encompass president and CEO and Parts Town divisional president, said Encompass has been focused on expanding its existing manufacturer authorizations to include DAP locations.
âEncompass is a long-time partner of LG, so we are pleased to be able to expand our reach into additional regions,â said Coolidge. âWith the addition of DAPâs distribution facilities, we continue to execute on our strategy to expedite parts delivery coast to coast. The new service area enables us to provide next day ground shipping to an even greater number of business and consumer customers.â
Last month, DAP received authorization to supply parts for Midea, another top appliance and HVAC manufacturer. Encompass currently manages repair parts for Midea per a supply chain management agreement formed in 2019.
About Encompass Supply Chain Solutions
In 2022, Encompass was acquired by Parts Town â the global market leader in foodservice equipment parts distribution â to expand its residential parts division, along with Dayton Appliance Parts.
Formed in 1953, Encompass is one of the countryâs largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.
For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and Twitter.
Lawrenceville, Ga., July 19, 2022 â Encompass Supply Chain Solutions, Inc., a division of Parts Town and leading provider of replacement parts and supply chain services for a diverse range of product brands, today announced Joe Wang has been appointed to its first Chief Strategy Officer position.
In this role, Wang will be primarily responsible for maximizing Encompassâ overall customer experience and capitalizing on emerging technologies to help the company meet its aggressive growth objectives. For the past few consecutive years, Encompass has achieved record sales volume and is on pace to continue this trajectory in 2022. Beyond organic growth, Encompass is also integrating with Dayton Appliance Parts, which further highlighted the need for a new strategic leader.
âWe could not have asked for a more seasoned, forward-thinking professional than Joe to serve on our executive team,â said Robert Coolidge, Encompass president and CEO and Parts Town divisional president. âIâve known him for a long time and could not be more excited to have him on our team now filling a critical role.â
Wang has more than 25 years of experience in post-sales product support. Just prior to Encompass, he served as president of In-Home Services for Sears Home Services, the nationâs largest product repair service provider for major appliances and HVAC.
Wang also was chief customer and strategy officer for ServicePower, where he helped grow the field service software company to be the most widely adopted SaaS platform in the major appliances industry in North America and Europe. Â Previous to ServicePower, he helped turn around Best Buyâs Geek Squad Repair Services group and launched its secondary markets operations. At the start of his career, Wang worked at major Ford auto dealerships in Detroit and Northern California overseeing parts and service.
âThis is an enormous opportunity to leverage my extensive background in process improvement, operational excellence and revenue growth for an organization with such limitless potential,â said Wang. âEven though Encompass has been in business since 1953, they have the energetic, innovative, proven leadership and vision of a startup.â
About Encompass Supply Chain Solutions
Encompass was acquired by Parts Town â the global market leader in foodservice equipment parts distribution â in 2022 to expand its residential parts division, along with Dayton Appliance Parts.
Formed in 1953, Encompass is one of the countryâs largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.
For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and Twitter.
Bobby Pope to lead depot repair, reverse logistics for company
Lawrenceville, Ga., June 6
Encompass Supply Chain Solutions, a division of Parts Town and leading provider of replacement parts and supply chain services for a diverse range of product brands, today announced Bobby Pope has been appointed vice president of its Service Solutions business.
Bobby Pope, vice president of Service Solutions
In this role, Pope will develop and execute strategic initiatives to help further expand Encompassâ on-site repair and reverse logistics group. Encompass is one of the only home parts suppliers in the U.S. that also maintains a service operation primarily for component-level circuit board repair exclusively for contracted manufacturers.
Pope has more than 30 years of experience managing repair operations. Just before joining Encompass full time, he consulted for the companyâs Service Solutions operation to review various procedures. His objective was to help improve productivity and workflow efficiencies, which resulted in changes that enhanced overall performance and increased revenue across the group.
Prior to Encompass, Pope served as vice president of Product Service for Rent-A-Centerâs former National Product Service division. During his tenure, Pope was responsible for 22 product service centers and 550 staff members across the U.S. and Puerto Rico. The centers repaired electronics, appliances, computers, phones and furniture for 2,400 Rent-A-Center retail stores, averaging 850,000 repairs annually.
âIâve worked with Bobby for many years and am beyond thrilled to have someone of his caliber leading our Service team,â said Encompass President & CEO Robert Coolidge. âWith his extensive industry knowledge and successful decades-long track record, Iâm confident Bobby will be an enormous asset to Encompass.â
Service Solutions specializes in laptop repair for extended warranty service events and other channels. The teamâs technicians service a host of small electronic goods from ice makers to keyless entry systems. Service Solutions also performs board repair on behalf of select contracted manufacturers to help meet demand for original replacement parts.
âItâs exciting to be joining an organization that I know and that is so forward thinking,â said Pope. âEncompass continually introduces innovative services, new technology and other advancements to significantly add value to the repair service industry. I look forward to contributing the best practices Iâve learned to take us even further.âÂ
About Encompass Supply Chain Solutions
Encompass was acquired by Parts Town â the global market leader in foodservice equipment parts distribution â in 2022 to expand its residential parts division, along with Dayton Appliance Parts.
Formed in 1953, Encompass is one of the countryâs largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.
For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and Twitter.
Lawrenceville, Ga., May 5, 2022 â Encompass Supply Chain Solutions, Inc., a leading provider of replacement parts and supply chain services for a diverse range of product brands, today announced it has received authorization from Fisher & Paykel to supply factory-certified parts to upgrade, maintain or replace components used in its full line of luxury home appliances.
Under an agreement with Fisher & Paykel, Encompass will serve as an authorized distributor of warranty and non-warranty parts for the manufacturerâs top-quality kitchen and laundry appliances, as well as its DCS brand of premium outdoor grills. The supplier will support Fisher & Paykelâs service network, product dealers and end users through its distribution facilities in Georgia, Florida, Nevada, Ohio and New York.
Encompass has steadily built its appliance parts business over the past several years to become the most OEM-authorized supplier in the country. It is especially adept at assisting high-end brands like Fisher & Paykel deliver exceptional aftersales service to its service network and consumer customers alike. Â
âEncompass is very excited to be aligning with Fisher & Paykel to distribute parts for their innovative, luxury home products line,â said Joe Hurley, SVP of Business Development for Encompass. âWith Fisher & Paykel, we have further reinforced our position as a simple, fast, one-stop convenient source of parts for major appliance brands.â
Encompass has been singularly focused on enhancing operational efficiency through initiatives such as growing its U.S. footprint, implementing additional warehouse automation and significantly expediting parts delivery. It recently doubled capacity at its Las Vegas facility and opened a new distribution center in Ohio to speed service to customers in the Midwest and West respectively.
âFisher & Paykel products are designed to stand the test of time and to enrich and improve the lives of our valued customers,â said Fisher & Paykel Spare Parts Manager Curtis Gregory. âAs such, it is extremely important for our partners to share our dedication to help keep our products in the best condition possible. Encompass has proven they are just as committed to ensuring our customers are well served and remain delighted with our products.â
In addition to the appliance vertical, Encompassâ distributes repair parts for other products throughout the home such as consumer electronics, HVAC, computer and personal care. Additionally, it offers on-site depot repair, parts warehousing and distribution and complete parts supply management solutions.
About Fisher & Paykel Appliances
Fisher & Paykel, New Zealandâs award-winning appliance brand, has been selling products to change the way people live since 1934. Over time the company has grown into a global organization, now operating in 30 countries with over 4,000 employees and manufacturing in Italy, Thailand and Mexico.
Fisher & Paykelâs design heritage is founded on a pioneering spirit and a culture of curiosity that has challenged conventional appliance design to consistently deliver products tailored to human needs. The company is committed to ongoing research and development with a culture of open innovation, which allows people to work collaboratively to find insights and ideas that connect with customers and respect the planet.
Fisher & Paykel believes everybody deserves good design, because good design is all about making life better. It has built its success on understanding its consumers and designing innovative products such as the award-winning DishDrawer⢠Dishwasher â the worldâs first dishwasher in a drawer and the class-leading CoolDrawer⢠multi-temperature drawer.
A part of the wider Haier Group since 2012, Fisher & Paykel has strengthened its presence as a premium home appliance brand. Fisher & Paykelâs New Zealand Design Centre, based at two locations in Auckland and Dunedin, has been recognized as one of the wider Haier Group’s five global research and development centers of excellence.
About Encompass
Formed in 1953, Encompass is one of the countryâs largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.
For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and Twitter.
Acquisition broadens Parts Townâs offerings of OEM parts for products and appliances throughout the home
Addison, IL â April 5, 2022 â Parts Town, a global market leader in genuine OEM parts distribution and technology, has acquired Encompass Supply Chain Solutions, Inc. (âEncompassâ), a leading national distributor of OEM repair parts for the home.
Headquartered near Atlanta, Encompass has grown rapidly in recent years by building strong manufacturer relationships, innovating through supply chain management and e-commerce, and providing excellent customer service. The company maintains six facilities, has close to 250 team members, more than 200 manufacturer relationships, and delivers nearly $200 million in annual revenue. Robert Coolidge, current president, and CEO of Encompass will continue to lead the business with additional investment and support from Parts Town.
âWe are excited to partner with Robert and the entire Encompass team. The business has grown impressively under Robertâs leadership, and we are eager to support this great team in any way possible,â states David Wenger, Group President at PT Holdings, Parts Townâs parent company. Wenger continues, âWe first entered the residential parts market with our acquisition of Dayton Appliance Parts in early 2021 and have been thrilled with the growth opportunities and manufacturer partnerships that have emerged.
We are eager to take another step forward with Encompass to grow in several product categories, including residential appliance parts and consumer electronics. Our efforts will continue to focus on improving the customer experience and growing genuine OEM parts sales in support of leading manufacturers.â
Following the transaction, Encompass and Dayton Appliance will remain separate entities within PT Holdings with that division focusing on residential parts under the leadership of Robert Coolidge as the Divisional President, who has been with Encompass for 30 years. Coolidge states, âThis is an extraordinary opportunity to join a great group of companies. Parts Town is the most innovative, fastest growing parts distributor of any kind and we are eager to gain even more knowledge to better support our customers and manufacturers. The Parts Town team has demonstrated high integrity and has made us
feel very welcomed. We are ready for this next chapter of growth and innovation at Encompass.â To learn more about Parts Town and its offerings, please visit partstown.com.
About Parts Town
 Parts Town is the leading, technology-enabled global distributor of genuine OEM (original equipment manufacturer) parts for the foodservice industry. Driven by its commitment to technology and innovation, Parts Town is expanding to serve new segments including HVAC and residential appliance parts. When thereâs a hiccup for any foodservice provider or service technician company, Parts Town is ready to jump
in and help with the most in-stock parts on the planet, innovative technology, and an unmatched customer experience. Its customized solutions benefit foodservice operators, service companies and a growing list of other customer segments. Partnering with more than 1,100 leading manufacturers, Parts Town improves the supply chain, increases sales of genuine OEM parts, and keeps every customerâs business running like clockwork.
Parts Townâs drive for innovation is led by Red Lightning Group, a new and separate division of PT Holdings focusing solely on innovation to support the foodservice industry and beyond, accelerating the pace of breakthroughs that support the groupâs diverse customer base. Red Lightning Groupâs mission is to boldly strike at lightning speed to deliver game-changing innovation and technology in an effort to discover the next big thing.
For more information, visit partstown.com/.
Media Contact
Linda Ramsey
lramsey@partstown.com
800.438.8898
Lawrenceville, Ga., March 15, 2022 â Encompass Supply Chain Solutions, Inc., a leading provider of replacement parts and supply chain services for a diverse range of product brands, today announced it has received authorization from Bosch to supply factory-certified parts for home appliance repairs.
Per an agreement with Bosch, a prominent global appliance maker, Encompass will distribute parts for use in warranty and non-warranty repairs of Bosch high-quality laundry and kitchen products. The deal additionally comprises Bosch luxury kitchen brands Gaggenau and Thermador.
âWe could not be more pleased with the opportunity to support the renowned Bosch brand,â said Encompass President and CEO Robert Coolidge. âWith the addition of Bosch, Encompass has further reinforced our standing in the market as a convenient single source of repair parts for virtually all the worldâs major appliance brands â as well as brands for many other product categories.â
Encompass is one of the nationâs most diversified original parts distributors, supporting numerous verticals beyond Appliance, such as Consumer Electronics, HVAC, Computer, Printer and Personal Care. The company also offers a variety of aftersales services from complete parts supply chain management to repair and refurbishment.
Encompass will leverage its distribution facilities in Georgia, Florida, Nevada, New York and Ohio to warehouse and ship Bosch parts to service centers and end users throughout the U.S. Coolidge said the company is currently assessing other strategic locales for distribution, particularly in the Midwest and West.
âOur goal is to provide next day delivery to as much of the country as we can,â he said. âBy listening to our customers, we know it is absolutely critical to get parts where they need to be fast. People simply cannot wait days to get their refrigerators or washing machines fixed.â
About Bosch Home Appliances
Bosch home appliances has been selling high-quality appliances in the United States since 1991. With a focus on engineering products that simplify life, Bosch is known nationwide for raising the standards in quietness, efficiency and design. Bosch frequently receives top ratings in leading consumer publications. Bosch home appliances is part of BSH Home Appliances Corporation, a wholly-owned subsidiary of Munich based BSH Home Appliances Group, the largest manufacturer of home appliances in Europe and one of the leading companies in the sector worldwide. Headquartered in Irvine, CA, the company operates manufacturing facilities in La Follette, Tenn., and New Bern, N.C., housing state-of-the-art factories for dishwashers, ranges, ovens and cooktops. Technology and Development Centers are located in Caryville and Oak Ridge, Tenn., and New Bern, N.C.
About Encompass
Formed in 1953, Encompass is one of the countryâs largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.
For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and Twitter.
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