CE Tech Tips — August 2018

Due to the danger and complexity of electronic equipment repair, the following technical tip is intended for professional reference only. Please refer to manufacturer’s recommendations as Encompass does not guarantee the accuracy, reliability or safety of this information. 

Samsung TV, LN37A550P3F
Reason for Service:  Normal picture goes to white screen in about a minute
Solution: There’s a bad chip on the T-Con; use freeze spray to find and verify.

Samsung TV,  PN60E7000
Reason for Service:  Might be dead, or comes on for a short time, then turns off
Solution:  Look for bad solder on the FETs. Clean and resolder.

Sony TV,  KDL32S20L
Reason for Service:  Backlight comes on for short time then goes off; 4 blink error
Solution: Look for bad ccfl tubes, shorted FET drivers and/or defective output transformer.

Sony TV,  KDS55A2000
Reason for Service:  Shutdown with 4 blink error
Solution:  Remove back and look for dust in exhaust fan. Cleaning should fix the set.

Panasonic TV,  TCP50U50
Reason for Service:  Shutdown, 8 blink error.
Solution:  Found Q051 shorted on SS Board; DG3D3020CVLW.  Use screw kit also: XYN3-F6FJ-18PK.

Toshiba TV, 46SL412U
Reason for Service: Power LED flashes at turn on, but set won’t start
Solution: Found bad Q30 on main board; replacing fixed set.

Vizio TV, VX37LHDTV10A
Reason for Service: No backlight. Emblem turns amber when set plugged in, then turns white when set turned on. Cannot turn set off without unplugging.
Solution: Power supply voltages okay. Main regulator U7 was bad.  Replacing it fixed set.

Westinghouse TV,  TX42F430S
Reason for Service:  Dead, has amber standby
Solution:  Found bad cap, TC51.  470uF/16V.  Replacing fixed set.


Former Panasonic Executive Joins Encompass in Key Operational Role

New Hire to Strengthen Leadership Team as Company Manages Explosive Growth

Lawrenceville, Ga., August 8, 2018Encompass Supply Chain Solutions, Inc., a leading provider of Distribution, 3PL and 4PL solutions for a diverse range of finished goods and replacement parts, today announced that Brad Moszkiewicz – electronics industry veteran and former Panasonic vice president – has been tapped to lead its warehouse operations.

Brad Moskiewicz

In his position as Director of Warehouse Operations, Moszkiewicz will be responsible for managing Encompass distribution centers located in Georgia, Florida and Nevada, which opened earlier this year in Las Vegas. He will play an integral role in the current build out of a new distribution facility in Ft. Lauderdale, Fla., which is replacing the company’s nearby existing warehouse and doubling its capacity.

Encompass’ larger footprint is needed to accommodate added volume driven by the company’s expansion in parts support for such segments as Appliance, HVAC and Computer. It is currently  evaluating other strategic locations across the country to serve its nationwide customer base.

Moszkiewicz brings more than 20 years of experience in operations, supply chain, distribution and customer service management through progressive roles at Panasonic, one of the world’s top manufacturers of a wide range of products including consumer electronics, appliance, audio visual, personal care and many more. Among his many achievements at Panasonic, Moszkiewicz negotiated several vendor contracts, including freight, outsourced labor and call center support that resulted in multi-million-dollar operational cost savings.

Moszkiewicz joins Encompass during a period of exceptional growth in the company’s history, said Scott Cameron, senior vice president of Operations and Service Solutions. In addition to parts distribution volume, Encompass increasingly is taking responsibility for the entire parts supply chain for manufacturers opting to minimize their parts infrastructure costs and enhance aftersales service.

“We are very fortunate to bring someone of Brad’s caliber onto our leadership team,” said Cameron. “As Encompass continues to manage unprecedented volume in our distribution centers, Brad’s proven multi-site operational experience, talent and knowledge will be a tremendous asset to our organization and customers.”

Cameron said Moszkiewicz will be tasked with integrating and standardizing supply chain operations to maximize revenue growth, process innovation and cost reduction. Onboarding new 3PL and 4PL clients and monitoring performance metrics for optimal operational efficiency will be another key part of his role.

Moszkiewicz will also be closely collaborating with the Encompass executive team on planning, budgeting and decision making, enabling the organization to reach its business goals and objectives. Encompass has been aggressively targeting new markets – such as home warranty – to support its growth strategy.

About Encompass Supply Chain Solutions, Inc.

Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliances and imaging products.  Encompass provides end-to-end solutions for OEMs, retailers, independent dealers and third-party administrators.

Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visit and and follow us on LinkedIn, Facebook, and Twitter.

How to Replace Whirlpool Oven Insulation

Due to the danger and complexity of electronic equipment repair, the following technical tip is intended for professional reference only. Please refer to manufacturer’s recommendations as Encompass does not guarantee the accuracy, reliability or safety of this information. 

Ovens have a layer of insulation under the surface to maintain heat for efficient cooking and preventing heat from damaging surrounding cabinets and flooring. This insulation can get damaged over time with water seeping in and causing mold or perhaps mice wedging their way in to nest in the warmth. Regardless of the issue, replacing oven insulation can save on energy bills and replacement costs.

To get started on replacing insulation inside a Whirlpool oven, order an insulation layer — part# WPW10208653, available at —  and follow these steps:

While replacing insulation is simple, it can be tricky to access. The majority of this process involves dismantling the oven to freely access the material on the sides and top of the oven. Use a screwdriver and a wood or plastic block to help make it easier.

1. Unplug oven and move to center of  room
During the repair, you will need to access the oven’s internal parts. While you will not be directly manipulating the wiring, leaving the power on will be dangerous. So unplug the oven, or flip the correct circuit breaker if it is wired directly into the house’s power.

Next, pull the whole oven out and into the center of the room. While you dismantle the appliance, you will be removing the side panels. Make sure you have plenty of workspace to set down these panels.

2. Dismantle machine
Remove oven door
Open the door and locate the hinges on either side of the door bottom. Snap open the hinge locks holding the door in place. Then, grab the sides of the door, close it halfway, and slide the door forward so the hinges slip out of the oven. This part is heavy and fragile, so be prepared for the weight. Set it aside on a cushioned surface without putting pressure on the front glass.

Remove rear access panel
At the back of the oven, loosen all 10 screws securing the top rear access panel. Next, pull the panel free and set it aside. This will let you move the control panel up and out of the way once you dismantle the cooktop.

Remove cooktop
At the front of the oven, locate the two corner screws under the lip of the stove that hold the cooktop in place. Unscrew  and set them aside. Then, remove the cooktop: lift the front at a 45-degree angle and then slide the raised back free from
under the control panel. Carefully set this part aside.

Now you can see the panel holding the top elements in place. Unscrew the sides so you can lift this panel up later. Do not fully remove it or disconnect the wiring.

Remove the side panels
The side panels are held in place with screws along the sides of the back panel and more screws under the top control panel. Remove screws at the back of the machine and then move the control panel back out of the way to remove the remainder of the screws. Then, starting on one side, lift up the front corner of the element panel and pull on the back of the side panel so it swings free. It may remain secured to the front of the oven on the mounting tabs, so carefully pull or swing it free. Set the first panel aside and repeat this step on the other side panel.

Access top sheet of insulation under elements
While you don’t want to fully remove the remainder of the top paneling, it is blocking your access to the insulation. Tilt the element panel up and set the front on a wooden block. Then, unscrew the door latch and set it loosely inside the machine.

Remove inner side panels.
A connecting rod runs across the top of the oven under the panel. It is attached to second side panels. Unlatch this rod and set it aside so you can start removing the panels. Each second side panel has two screws holding it in place. Remove the screws and lift the panels free, setting them to the side. Both panels must be removed.

3. Remove old insulation
The insulation should be right under the second side panels you just removed, as well as the tilted top element panel. Carefully start prying the edges of the insulation loose. Excess material will be pushed under the sides of the appliance. While nothing is holding the insulation into place. fibers may be caught against any sharp metal edges. Make sure every edge of the insulation is loose and that the material is hanging loosely from the top of the appliance.

Next, at the top of one of the sides, start gently pulling the material across the top to free it. Stop if you feel any resistance, and try to remove the insulation in a single piece. If you’re removing old insulation because of mice damage, inspect the machine for any loose tufts. Set all of the insulation aside.

4. Install new insulation
Carefully push a short edge of the insulation across the top panel. The edge with perpendicular cuts should be oriented to the rear of the machine. Once the short edge has reached the other side of the top, start pulling that side down until the material is evenly distributed across both side panels.

Tuck excess insulation under the oven body. Make sure both sides have enough excess material so the friction holds the material in place. The insulation should be taut but not tight, and the material should be slid behind the side panel hinges.

5. Reassemble oven
Reverse the dismantling steps by starting with the second set of side panels. Mount them into place and retighten the screws. Slip the connecting rod back across the underside of the top. Latch it to both sides of the appliance. Next, reinstall the door latch with the two screws. Remove the block and carefully lower the top element panel back into place.

Reinstall the two outer side panels. Slip the front edge of each panel into the mounting tabs, then swing them into alignment toward the rear of the machine. As you’re moving the side panels, make sure the top panel is lifted up and out of the way. Once each panel clicks into place, retighten the screws along the edges of the rear panel and under the top control panel. Then, swing the control panel back into position and screw it in place.

Before you reinstall the cooktop, replace all screws you took out along the top panel. Then, slide the back of the cooktop into place under the control panel and lower the front until it’s flat along the top of the oven. Tighten the screws to lock in place.

Put the top rear access panel in position and replace the oven door. Make sure you close the hinge locks and make sure the weight of the door is supported before you let the door go.

Special thanks to Fred’s Appliance Academy for this helpful tips!

It’s 2pm, Do You Know Where Your Parts Are?

If you/your business maintains truck stock, how do you keep track of it? Encompass is considering offering a FREE Truck Stock Inventory Management System to support our valued field tech customers. But first, we need to know if there is any interest. Please help us by participating in a quick 4-question survey.

We value your opinion! Your feedback helps us create programs to help your business be more successful.

Time for a Mid-Year Goal Assessment

As we are well into the second half of 2018, now is an ideal time to review the business and individual goals your team hopefully set at the beginning of the year. What progress has been made? Is your company positioned to meet these goals by yearend? Is the team continuing to work toward their personal commitments?  If not, what barriers are hampering progress?

      President & CEO
       Robert Coolidge

Goals should serve as a road map for individual professional development and business growth. Establishing targets is the easy part.  Actually following through on them is the real challenge. To help prevent goal setting from becoming meaningless busy work, there must be accountability. Otherwise, your commitments become as pointless as the paper that likely wasn’t used to record them.

Prior to the fourth quarter, it’s a good idea to take another look at the targets you set. Assess the status and where you expect to be by year end. With any luck, some of your commitments may even have expanded into larger opportunities than first thought, or new ones have come into play.

Otherwise, you’ve got to pinpoint where you are falling short and then laser focus on improving those areas. Have market conditions changed? Are the right people in place? Do you have enough resources and the right tools? Don’t wait until Q4 to identify issues that should be addressed now.

If you’re falling short on personal commitments, take a harsh look at what’s keeping you from success. While there may be obstacles, what are you doing to defeat or sidestep them?  At the end of the day, you are responsible for your own achievements. Be honest with yourself, and make a solid plan to get back on track.

You’ve got most of the second half now to make field adjustments and strengthen your game plan. It’s not too late to reach the goal line.



CE Tech Tips — July 2018

Due the danger and complexity of electronics repair, the following shared technical tips are intended for professional reference only. Please refer to manufacturer’s recommendations as Encompass does not guarantee the accuracy, reliability or safety of this information.

Hitachi TV,  60SDX88B
Reason for Service:  Shutdown
Solution: Check all: QH01,  C655,  IP05,  IP06,  DP05 and DP39.

LG TV, 42-LG50-UA
Reason for Service: Backlight not working, sound okay
Solution: Replaced master inverter, and F1, 3/4 amp fuse.

Panasonic Plasma, TC50PX14
Reason for Service: 10 flash error code, indicating A board.  Too expensive to replace.
Solution:  Found a shorted SM zener on the backside of the A board.  D5573

Samsung TV,  LN32A330J1
Reason for Service:  White picture, solarized
Solution:  The T-Con in this set used a AS15G chip; replacing it fixed the set.

Samsung TV, HP-T4254
Reason for Service: Set runs for hour or so then shuts down
Solution:  QX801 & QX802 in the power supply module had cold solder.  Resoldered anything else that looked bad.

Samsung TV,  UN55C8000
Reason for Service: Intermittently won’t start
Solution: Found bad solder connection on LM891.

Sony TV,  KP57HW40
Reason for Service:  Dead, relay clicks with 6 blink error code
Solution:  Found shorted D5002 on G board.  Sony #871906089

Toshiba TV, power supply PE0071G-1
Reason for Service:  Dead with light blinking
Solution: Repaired power supply by replacing Q880.  STRW6765

Vizio TV,  E321VL
Reason for Service:  Dead, no logo
Solution: Replaced EEprom and two caps.  CE25 & CE26.  100uF/16V.



Dryer Troubleshooting

Due to the danger and complexity of electronic equipment repair, the following technical tip is intended for professional reference only. Please refer to manufacturer’s recommendations as Encompass does not guarantee the accuracy, reliability or safety of this information. 

Back in 2009, John La Grou, an electronics innovator, gave a Ted Talk on how to prevent home and office fires with a “smarter type of electrical outlet.” John wanted to look his best. The night before he was to give his Ted Talk, he did a load of laundry. After the wash cycle completed, he threw the load in the dryer and went to bed. Upon rising, he went to the dryer to find that his laundry was still as damp as when he had pulled it from the washing machine.

He only had a few hours before his presentation. In dismay, he Googled the keywords “dryer won’t heat up.” Lacking the time to do any troubleshooting on his own, he called a reputable appliance repair company and was greeted by a kind and patient customer service representative who asked a few basic questions. The inquiries seemed simple, but were
intended to eliminate oversights that could happen to anyone — especially when your mind is overloaded.

When troubleshooting, it’s best to start with the most obvious and simple repairs first, working toward the more uncommon and difficult repairs. The customer service rep wanted to know:

  • Does the dryer run at all?
  • If the dryer does not run, have you looked to see if the dryer is plugged in?
  • If the dryer is plugged in but still does not run, have you checked the circuit breaker switch? There may have been a circuitry overload that tripped a breaker switch.
  • If the dryer is not on a circuit breaker system, have you checked for a blown fuse?
  • Have you checked the selector switch to see if you set it to air dry only?
  • When you open the dryer door, do you smell mold and mildew? This could indicate poor drainage or some type of moisture leak from previous drying sessions and definitely increases the chances of an electrical short. If the washer is leaking, some of that water could have invaded the dryer and become the source of moisture.

Asking these questions may seem redundant, but could save the expense of an unnecessary service call. There are a few reasons for a dryer to not heat; this article focuses on two.

Tools Needed

  • Multi-meter
  • 5/16th nut driver
  • Flathead screwdriver

The multimeter is the most important tool in an appliance repair toolkit. Give particular consideration on checking for continuity. In reference to electrical components, continuity is simply the unbroken flow of electricity from its power source and distributed through the appliance components.

A break in continuity in any part of the electrical system would indicate that electrical current is not flowing to that component. The good news is that if you find a break in continuity, you will usually have found the part that needs to be repaired or replaced.

Unplug the dryer before beginning any work. Be careful while you work around sharp edges and delicate components. You don’t want to cut yourself or damage another component.

Testing the Thermostat for Continuity
The high limit thermostat is actuated by temperature change. It is located behind the back panel and is attached to the heating element. The thermostat must be removed (see below) and tested at room temperature. Testing for continuity will determine if there is an unbroken flow of current. The following guide is for an analog multimeter:

  • Dial the ohms resistance to the smallest possible setting.
  • Calibrate the multimeter by touching the probes together and adjust the display needle to zero.
  • Next, place a probe on either of the thermostat terminals and the other probe on the other thermostat terminal
  • If the multimeter reads zero ohms of resistance, the thermostat has continuity.
  • If the multimeter display needle does not move or change, there is no continuity and the thermostat should be replaced.

Thermostats should show continuity at room temperature and should shut off when heated up. If it doesn’t turn off when heated, the dryer could overheat and increase the chance of a home fire. If the thermostat didn’t test well for continuity, replace it. It’s an inexpensive repair and shouldn’t take longer than 15 minutes to complete.

How to Remove and Replace the Thermostat on a Whirlpool dryer

  • The thermostat is attached to the heating element located behind the back panel.
  • Remove the back panel.
  • Disconnect the wire from the old high-limit thermostat.
  • Detach the thermostat from the heating element terminal – test for continuity (see above).
  • If the thermostat failed, replace it.
  • Position the new thermostat and secure with two screws.
  • Reconnect the wire to the top terminal.
  • Use the wire that came with the thermostat replacement package and connects the thermostat to the heating element.

The thermostat is designed to turn off at high temperature. If it doesn’t shut off when heated, the dryer itself could overheat, increasing the chance of a home fire. This is one reason to not throw your clothes in the dryer and leave the house. Never leave a dryer running while you’re not at home.

Testing the Thermal Fuse for Continuity

  • With a multimeter, set the ohms resistance to the smallest possible setting.
  • Calibrate the multimeter by touching the probes together and adjust the display needle to zero.
  • Next, place a probe on the thermal fuse terminal and the other probe on the other terminal.
  • If the multimeter reads zero ohms of resistance, the thermal fuse has continuity.
  • If the multimeter display needle does not move or change, there is no continuity and the thermal fuse should be replaced.

You won’t be able to determine if a thermal fuse has failed by simply looking at it. It must be removed and tested for continuity.

How to Remove and Replace the Thermal Fuse

  • Disconnect the wires to the old thermal fuse, remove the screw that holds the fuse in
    place, and remove the old thermal fuse.
  • Next, install the new thermal fuse with the mounting screw.
  • Reconnect the wires.
  • Replace the back panel.
  • Plug the dryer back in to make sure it’s functioning properly.

Oftentimes a failed thermal fuse is caused by a clogged venting system. Ensure the venting system is free of lint and any other material that may have inadvertently become lodged inside. It is recommended that you check the venting system after you change the thermal fuse.

To inspect the dryer vents, turn the dryer on and inspect the vent flap to see if it opens when air is being pushed through the system. If it opens, you’re good to go. If not, it means something is preventing air flow to escape. Dryer venting systems should be inspected regularly.

Special thanks to Fred’s Appliance Academy for this helpful tips!

Electric Range Troubleshooting

When you’re in the middle of preparing a tasty meal, you’re likely not giving much thought to the inner workings of your electric stovetop…until something goes wrong that is.  Following is some insight into how ranges work and what could be wrong when you need it the most.

Understanding How an Electric Range Works

The more you know how something works, the easier it is to diagnose problems. While this post centers on electric cooktop repair, it’s helpful to have a basic understanding how the range works:

  • Electricity from a power source is delivered to a terminal block inside the range through three large wires in the power cord.
  • Electrical power is then distributed to components that operate various range features, such as thermostat, heating elements, and  heating coils that comprise most of the cooktop.
  • Heating elements are insulated coils with a metal covering that creates heat and electrical resistance to achieve the desired temperature.
  • Range cooktops come equipped with either a conventional or radiant burner. The radiant burner sits underneath a ceramic surface that was designed for better heat distribution.
  • Each element is supported by its own switch that turns the burner on and sends a message to the thermostat to heat to the desired temperature. The oven is designed to effectively maximize heat and air control.
  • Heat levels are controlled by switches and thermostats. Switches control the on and off, while the thermostat controls the temperature level.
  • One type of switch for electric range tops is an infinite-heat switch, which pulsates power to heating elements on an as-needed basis, maintaining the correct level of heat.


#1. Burner Won’t Heat Because of an Electrical Short
Grease and moisture can seep into the power source receptacle of plug-in burners. This can lead to arcing creating an intermittent electrical short that may hardly be noticed. However, the element will eventually burn out.


  • Regularly clean burner element tips and inside of the receptacle to prevent a burner from shorting.
  • When a heating element must be replaced, be sure to replace the power source receptacle too.
  • Do not immerse the burner in water to clean. The plug-in tips on the burner element contain porcelain and will absorb water. The burner may appear dry, but even a small drop of water could cause serious electrical shock.
  • To prevent cross-contamination, return the same heating element to the receptacle it came from.
  • Use a drip pan to capture grease and oil, but do not line drip pans with foil. The light from the element reflects off the foil back to the element, causing hot spots that will render the heating element useless.


#2. Burned Out Element
Each burner element is controlled by its own switch. When the switch selector knob is turned to a particular heat setting, the switch enables voltage to travel to the element, closing the circuit and causing the element to heat. If the element does not heat, the component has burned out. How to manage this repair:

  • Inspect a conventional element for any blistering or breaks in the coil. If there are visible breaks or bubbling, the circuit has been interrupted and the element needs to be replaced.
  • When inspecting the coils that sit underneath a ceramic top, look for any breaks or burn spots. Replace the coil if any anomalies are visible.
  • If there is no visible damage, check for continuity with a multi-meter.

Replace the burned-out heating element.

#3. Burned Out Receptacle
If the heating element test proves it is in good shape, assess the power receptacle:

  • Burned out receptacles interrupt voltage sent to the heating element.
  • Inspect contacts for visible burn marks or damage.

If there is visible damage, replace the power receptacle.

#4. Loose or Burnt Wire Connection
As you work your way through troubleshooting, be sure to look for any loose or burnt wires.

  • It is common for element power supply wires to burn out near the element. If this is the case, you will see visible burn marks. If a wire is loose, try wiggling it back onto its connection.

Replace damaged or burnt wires, as well as the power receptacle and heating element.

#5. Defective Surface Element Switch
The heating element switch regulates the voltage that controls how much heat is displaced to the coils. When the element reaches the desired temperature, the switch shuts off the voltage. To maintain the designated temperature, this cycle continues throughout the cooking process.

  • A defective switch may prevent the element from working at all.
  • Try simply taking a similarly sized element and plug it in (see below for directions on how to replace a plug-in burner).
  • If the new element fails to work, suspect the switch.

Replace the element switch.

How to Replace a Plug-in Burner

  •  Plug-in burners are commonly used in General Electric, RCA, Hotpoint, Whirlpool, Frigidaire, and Kenmore ranges.
  • When doing this repair, be careful to avoid any sharp edges.
  • Remember Safety First! Before beginning any work on the range, unplug it from the power source.
  • Once the range is unplugged, grasp the damaged burner by the outer coil, lift it up and pull straight out.
  • Replace the burner by sliding the prongs into the terminal receptacle.
  • Pull the burner forward to lock it in place.
  • Reconnect the range to the wall outlet and turn the new burner switch to on.

Special thanks to Fred’s Appliance Academy for this helpful tips!

10 Tips on Shaping Company Culture

As a CEO and former football player and coach, I see many parallels between business and team dynamics. A team has a shot at winning only if all players do their job to the best of their ability. The best quarterback cannot be effective without a solid line and talented receivers.  A running back can’t gain yards without blocking support.  Every position has a purpose, and each must work collectively as a team to succeed.

Robert Coolidge
      President & CEO

For your business to thrive in the long term, you should follow a playbook of strategies to build a winning team and company culture. Here are just a few to consider:

  1. Communication – Leaders should communicate often and honestly about company direction and progress. Silence only leads to speculation and rumors, which are often wrong and can cause distraction and impact morale. Keeping employees informed is also critical to ensuring everyone is working from the same playbook. The more information you share, the more employees will feel ownership.
  2. Integrity – Playing by the rules, even when no one is looking, is a key factor in forming a trusted, honorable team culture. Instill zero tolerance for any shady, corrupt behavior. Always remember your culture forms your brand.
  3. Commitment – During a merger/acquisition, deciding go-forward branding is typically near the top of the To Do list. Whether you opt for a brief co-branding period or hard cut over, all entities must embrace and commit to the new team identity. Uniting under a common brand best promotes a team culture and helps avoid an attitude of “them against us.” Eliminate items with the former brand and substitute with the new to promote company pride as one team.
  4. Empowerment – Empower your team to make decisions. Don’t penalize them for making mistakes; if you never make mistakes, you’re likely not pushing yourself hard or fast enough.  If you do happen to fail, focus on correcting, learning and moving on smarter rather than dwelling on blame.
  5. Goals – Setting baseline goals comes from the top down.  Perfection or 100% should always be the goal.  Anything less is an opportunity for improvement.
  6. Involvement – When starting a new project, ensure initial discussions include everyone who will play a role in execution no matter how large or small. Exclusion could create unnecessary insecurity and confusion. Winnow down the team to core players as practical, but solicit opinions from all members to convey the value of their input and place on the team.
  7. Accountability – Every player must be held accountable for their position and field assignments for the team to be successful. As Bill Belichick would say “Do your job.” Tracking performance and taking responsibility to make improvements is integral.
  8. Pace – This also comes from the top down.  Set the pace for others to follow. Work hard and fast with the intent to execute better each time.  This will guide your team on a path of success.
  9. Prosper – Setting performance goals and incentives gives those who want to excel the chance to be recognized and advance.  It doesn’t matter if they’re in the warehouse, call center or collections – everyone likes to be a winner.  Those that do not have the drive to succeed should understand that their future will be dictated by others.
  10. Camaraderie – While it’s vital for the team to excel on the field, it’s just as important for members to build relationships off the field. Getting to know each other on a more personal level fosters trust and understanding that is difficult to achieve during office hours. There’s a reason that an entire cottage industry is devoted to “team building” activities.

By regularly evaluating your team environment, you can quickly identify and address gaps in your playbook. Always keep your eye on the ball to load the scoreboard.

CE Tech Tips — June 2018


Due the danger and complexity of electronics repair, the following shared technical tips are intended for professional reference only. Please refer to manufacturer’s recommendations as Encompass does not guarantee the accuracy, reliability or safety of this information.

Hitachi TV, 57UWX20B
Reason for Service: Has HV, but no sound or video.
Solution: Found Q445 leaky and replaced.

LG Plasma, 42PJ550-UD
Reason for Service: Set comes on, then turns right back off.
Solution: Look for bad solder on the ZSUS board.  Check L1 and tighten all screws.

Reason for Service: Shutdown, might be intermittent.
Solution: Found an open R835, 120k ohm.

Samsung LCD, LN52A750R1FXZA
Reason for Service:  Dead set
Solution:  Replacing main fuse and Q1815 and 16 fixed the set.   P11NK50ZFP

Samsung HLS5679W
Reason for Service:  No sound
Solution: Replaced several caps.  CM854, CS857, CM860,  2200uF/25V and  C858, C859,  47uF/50V

Sony TV, KDL22L5000
Reason for Service: No remote operation.  The remote itself tests okay.
Solution: Found two shorted caps off pin 3 of the receiver.  C9113 & C9114

Toshiba TV, 27D46
Reason for Service: Intermittent Vert Sweep
Solution:  Replacing D402 fixed the set.

Reason for Service: Set has no picture but sound okay.
Solution: We found no 12V at the T-Con.  U37 regulator on main bd was bad.  Chip marked 4953GM.

Zenith TV, PV4663MK, Mod 9-1302
Reason for Service:  No picture or raster, sound okay.
Solution:  Had to replace the following:  CRX3412, (NTE577), Horiz Out, QX3200, (2SD2539) and the Fly.  95-4134-29.