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Encompass Continues Expanding U.S. Footprint with Buildout of New South Florida Distribution Center

Lawrenceville, Ga., January 8, 2019Encompass Supply Chain Solutions, Inc., a leading provider of replacement parts and supply chain services for a diverse range of product brands, today announced it has finalized the build out of a new warehouse complex near Fort Lauderdale, Fla. intended to support extensive company growth.

Two years after doubling the size of its existing distribution center in Davie, Fla., Encompass reached maximum capacity and decided to develop a nearby larger facility at 3410 Davie Road within the new Davie Business Center complex. The company completed moving and is now fully operational at its new locale ideally situated close to major interstates and shipping ports.

Beyond warehouse staff, Encompass’ Florida team comprises Purchasing, IT, Business Development and Accounting. When fully staffed, the facility can hold about 75 employees.

The South Florida locale is also the company’s main distribution point for parts supply to Latin America. Encompass maintains other distribution centers in Las Vegas, Nev. and Atlanta, Ga.

Encompass President and CEO Robert Coolidge said the decision to build followed consecutive record-setting quarters of transactional volume for the company. Growth in the Appliance vertical, with recent warranty authorizations such as Samsung, was a driving factor, as well as a surge in support for key customer segments like Home Warranty, Extended Warranty and Multifamily Property Management. Encompass also manages the parts supply chain for a number of world-leading brands, including Sony, Panasonic, Braun, Philips and others.

The extra space will be used to increase the company’s inventory position and accommodate adequate operational staff to serve major regional clients. To support local customers, the facility will feature fully-stocked counter sales.

“As we get ready to launch a number of exciting new customer programs and services in 2019, this facility will help support our continued expansion,” said Coolidge. “Beyond providing the infrastructure necessary to stock and manage sufficient inventory for our customers, it helps reinforce redundancy for reliable business continuity for our entire footprint.”

As the facility is based in an ideal climate for air-conditioning repairs, Encompass is working to build its HVAC [heating, ventilation, air conditioning] parts availability, said Coolidge.

“Encompass has been concentrating on further developing our HVAC vertical, so we can offer convenient same-day parts delivery to area repair businesses,” he said.

Another resource Encompass is preparing to release later this year is a special app that will help field technicians track and maintain popular repair parts within their service vehicles. This “truck stock” app will enable techs to conveniently place orders online with Encompass and quickly replenish inventory.

“We are constantly exploring ideas to help our customers be more successful,” said Coolidge. “Anything we can do to make their lives easier is a win-win.”

About Encompass Supply Chain Solutions, Inc.

Formed in 1953, Encompass is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.

For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and Twitter.

Encompass Holiday Hours

Please note all Encompass locations will close at 3:00 pm Eastern on Monday, Dec. 31. We will be closed on Jan. 1, 2019. This timing coincides with the last pick ups for the day by both UPS and FedEx:

  • UPS will only pick up Air and International orders on Dec. 31. No ground packages will be picked up or delivered.
  • FedEx will pick up Ground and Air packages on Dec. 31, although only Air packages will be transported. All Ground packages will remain at the terminal until Wednesday, Jan. 2.

On behalf of the entire Encompass team, we wish you and your family a wonderful, joyous holiday!

How to Replace Main Control Board in Whirlpool Double Oven

**NOTICE**
Due to the danger and complexity of electronic equipment repair, the following technical tip is intended for professional reference only. Please refer to manufacturer’s recommendations as Encompass does not guarantee the accuracy, reliability or safety of this information. 

If both the bottom and top units of a double oven are not working, this should provide a clue as to which component needs to be replaced.

Tools Needed

  • Flathead Screwdriver
  • Needle Nose Pliers
  • Philips Head Screwdriver

Safety First

Unplug the oven from its power supply before beginning any work.

Symptoms

Check for the following to help diagnose the issue:

  • The bake and broil heating elements don’t work but test positive for continuity, proving there is a continuous electrical path.
  • The power source is delivering 240 volts of alternating current.
  • The bake and broil heating element connection wires show no signs of burn marks or damage.
  • Testing for continuity, the thermal fuse shows a continuous electrical path is present.
  • Check schematic and confirm ohms for the thermostat and heat sensor and test both for the correct amount.

If the power supply, heating elements, thermostat, fuse and heat sensor are operating correctly, it’s a good possibility that the main control board is malfunctioning and will need to be replaced. Since the thermal fuse is functioning properly, this symptom should convey that the control board is getting power but is incapable of operating the oven.

To repair, first remove the door to the lower oven:

  • Open lower oven door and find the hinges.
  • Release each hinge by pulling back on the hinge locks.
  • Position the door until it is about 45 degrees to the floor; lift it off its hinges; and set aside. (Be aware that oven doors are heavy!)

Remove the Cosmetic Molding

  • Remove the two bottom screws that hold molding in place.
  • Open the top door, locate and remove two more screws that hold the molding.
  • Remove the two screws that hold the bottom decorative molding in position.
  • Carefully remove all molding and set aside.
    Pro Tip: Keep track of screws by placing in a small jar.

Access the Main Control Board

  • Remove the four mounting screws located on the oven frame.
  • Pull the oven out slightly, about 3-4 inches, to gain access to the two control board mounting screws: two on the right side and two on the left.
  • Open the top oven door and grab the control board on each side. Pull it toward you and then pull up. You now have access to the control board with its menagerie of wire harnesses you will need to remove. However, there are few more steps prior to removing these wires.

Remove the Old Control Board

  • Carefully disconnect the ribbon cable that connects the touchpad to the main control board. This is the ribbon that communicates oven control actions to the other components. Be careful not to damage any pins as you remove it. Squeeze inward on the outer edges of the cable and pull the connection away from the board.
  • Remove four Philips screws that hold the board in position on the touchpad bracket.  Don’t forget to disconnect the grounding wire.
  • Place the touchpad on a flat workable surface.

Install the New Control Board

  • Line up the new control board with the screw holes on the touchpad.
  • Thread the ribbon cable through a slot located on the control board and gently push the cable into its accompanying tabs.
  • Reinstall the four Philips screws that hold the control board to the touchpad frame.
  • Although each wire harness is keyed to fit only one connection on the main board, it is wise to snap a picture of the old control board as there are at least two spade connectors that look alike, and you want to make sure they are correctly
    connected.
  • Remove the wire harnesses from the old main control board.
  • When disconnecting wire harnesses from any component, grip the connector gently and pull. Never remove the connectors by pulling on the wires as this may cause a wire to come loose in the connection.
  • The black connectors indicate a tighter fit, and you may need a set of pliers to provide additional leverage to help release the connection.
  • After removing all connections, remove the sub control board located on the left end of the old control board. The new control board does not come equipped with one.
  • Find the clip that holds the sub control board in place. Depress the clip and pull the board up to remove.
  • Now, install the sub-board on the new control board. Depress the clip, slide the board into place and release the clip to secure. That’s all there is to it.

Install Wire Harnesses to New Control Board

  • One technique used by technicians is to reconnect the ground wire first to help prevent accidentally dropping the new control board.
  • Reconnect the spade connections first. Here is where the picture taken previously should help. You need to ensure that these two connections return to the correct tabs.
  • Continue by connecting all other wire harnesses that are keyed to connect in one connection only.
  • Another technique is to simply work in reverse of the way you removed the connections.
  • Also, it may be possible to use the top oven cover to assist you in balancing the control board.

Replace the New Control Panel

  • The control panel has notched openings that slide over tabs located on the front of the oven.
  • Once you feel the panel is notched in. push it down and forward slightly and feel it click into place.
  • Secure in place with the Philips screws: there is no need to over tighten. Over tightening will sometimes strip or break softer screws.

Final Steps

  • Push the oven back in place and secure with four Philips mounting screws. You should use a drill gun on these screws for additional torque. But still, do not over tighten.
  • Reinstall the bottom decorative molding.
  • Reinstall the frame molding.
  • Reinstall the lower oven door. Place the door hinges in the hinge opening. Lift up and open to a 90-degree position. Slide the hinge covers over the hinges.
  • Close the door.
  • Reconnect the power.
  • Test the touchpad functions.

Special thanks to Fred’s Appliance Academy for this helpful tip!

CE Tech Tips — December 2018

**NOTICE**
Due to the danger and complexity of electronic equipment repair, the following technical tip is intended for professional reference only. Please refer to manufacturer’s recommendations as Encompass does not guarantee the accuracy, reliability or safety of this information. 

 

Panasonic TV,  TCL42E3
Reason for Service:  Won’t come on, one blink error code
Solution: LEDs were coming on, but only for a second.  Replaced LED driver board.

Toshiba TV,  50H72
Reason for Service: Dead & F470 blown
Solution:  Replacing C884 and F470 fixed the set.

LG TV,  37LP1DUA
Reason for Service: Immediate shutdown after powering on
Solution: IC851 in the power supply was bad.  SM #L6910.

Audiovox TV VE705, 7” LCD
Reason for Service: Dead set, no standby
Solution: Found bad cap in power supply, 1000uF/25V.

Hitachi TV,  60SDX88B
Reason for Service: Black rectangular bar floating up screen on all inputs; audio low and set may shut down.
Solution: Found and replaced open cap, CN06,  10uF/50V.

Westinghouse TV, TX-47F430S
Reason for Service: Set won’t turn on
Solution: Found bad capacitor on main board.  TC51,  470uF/16V

Samsung TV,  PN50A550
Reason for Service: Relays click when set plugged in. After few seconds, power shuts off then back on.
Solution: Replaced C102, 47uF/6.3V.  If still not working, replace DC to DC converter, MP2363DN.

Zenith TV,  9-1998 module
Reason for Service:  There was vertical foldover when brightness and contrast turned up.
Solution: Found and replaced leaky cap,  CX3233,  47uF/160V

Encompass Launches New Brand Identity to Strengthen and Simplify Company Positioning

Lawrenceville, Ga., December 12, 2018Encompass Supply Chain Solutions, Inc., a leading provider of replacement parts and supply chain services for a diverse range of product brands, today unveiled its new brandmark and tagline, which are intended to more clearly represent the company’s comprehensive offerings and value to customers.

After careful analysis of the company’s former logo created in 2006, Encompass leadership determined the need to update and refresh the brand to better align with the company’s current positioning and core competencies, said Encompass President and CEO Robert Coolidge.

Encompass introduced a new company brand to better reflect its messaging and value to the market.

“The previous logo just did not evolve with who we are now as an organization,” said Coolidge. “It was cold and formal and gave the wrong impression that we were complex and lethargic. With all our exciting growth and new initiatives, we needed a brand that was progressive and reflected our innovation, energy and approachability.”

With one of the country’s largest, most diverse parts inventories in the country, along with a wide array of logistics services, the company name was kept, maintaining its “all-encompassing” solution to the market. The new brand design comprises the wordmark Encompass in dark blue, lower case text, reflecting both strength and friendliness. An “eHex” symbol above the brand is derived from the form of how parts are received: a shipping box. It additionally creates a monogram “e” character, symbolizing simplicity and warmth.

The company added a tagline to further reinforce its messaging: Simply PartsTM. While Encompass offers a full range of forward and reverse supply chain solutions beyond parts supply, repair parts are central to the company’s services.

“Virtually all of our supply chain solutions – from distribution to reverse logistics and even depot repair – involves a part in some way,” said Coolidge. “The new tagline also helps convey our mission to streamline and simplify parts delivery for both our B2B and B2C customers.”

Kristin Hurst, Encompass Director of Marketing and Communications, led the rebranding initiative and is overseeing the transition across external and internal channels. The brand launch follows Encompass’ 65th anniversary, which the company marked with celebrations throughout the year.

“After honoring our long history and heritage in 2018, the timing was ideal to now go forward with a fresh new look and strong value messaging,” said Hurst. “A brand is so much more meaningful than just a logo design. It’s our flag and reflects who we are as a company and what we offer to all our customers.”

To help inform external audiences about the brand change, Encompass has developed a special landing page at solutions.encompass.com/simply-parts.    

About Encompass Supply Chain Solutions, Inc.

Formed in 1953, Encompass is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.

For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and Twitter.

Van Stock Driving You Crazy?

Encompass will soon have a tool to steer you in the right direction!

We’re working on technology to help simplify your business and enhance the consumer experience. Built exclusively for our customers, this new technology is designed to:

  • Increase first time repairs
  • Reduce inventory costs
  • Improve cash flow
  • Streamline replenishment

You already know Encompass has one of the most diverse parts inventories in the U.S. And that we strive to be a convenient one-stop source for all your repair parts needs. We can’t wait to show you how we drive efficiency, so please stay tuned!

encompass.com

 

 

How to Troubleshoot Non-Heating Whirlpool Oven

**NOTICE**
Due to the danger and complexity of electronic equipment repair, the following technical tip is intended for professional reference only. Please refer to manufacturer’s recommendations as Encompass does not guarantee the accuracy, reliability or safety of this information. 

If it wasn’t for your Whirlpool oven model WFG320M0BW, your family wouldn’t enjoy all those delicious meals you make for them. Unfortunately, the more use your oven gets, the more wear and tear its components endure. One of the most common
oven malfunctions failing to heat. Diagnosing and fixing an oven that is producing little to no heat is a repair you can probably handle on your own. To help you troubleshoot a non-heating oven, here’s a list of components known to affect heating:

Safety Reminder: Always unplug an appliance before starting a repair. If you’re working with a gas oven, turn off the gas supply valve. Always wear work gloves and safety goggles when fixing a malfunctioning appliance.

Check Your Gas Supply
Before inspecting any other components in your oven, test the appliance gas supply. If your oven isn’t receiving gas, it won’t be able to heat up. To check the gas supply, simply turn on a cooktop burner. If the burner ignites, gas is entering the appliance. If the burner stays unlit, pull the range away from the wall to ensure the gas cutoff valve is open. Once you confirm the valve is in the open position, contact your gas provider to find out why no gas is coming from the supply valve.

Oven Igniter
The oven igniter should produce enough heat to open the gas valve and ignite gas entering the appliance. Over time, the igniter can weaken, meaning it will take longer to heat up. If the igniter glows for over a minute without a flame igniting, it’s no longer functioning properly.

How to Replace the Oven Igniter in Your Whirlpool Oven

  1. Start the repair by removing the lower access panel from the back of the range. Once the panel is off, pull apart the igniter and gas safety valve wire harnesses.
  2. Open the oven door, and take out the racks. Remove the oven’s lower access panel by lifting the back up first, and then sliding the panel toward the front of the oven.
  3. The oven igniter is located on the side of the burner tube, which runs through the middle of the oven cavity. To remove the faulty oven igniter, detach the burner tube and take it out. To do so, simply unthread the mounting screws securing it to the inside of the oven. Once the burner tube is free, pull it and the oven igniter out of the oven cavity.
  4. Place the burner tube on a flat solid surface, and remove the screws securing the defective oven igniter to the burner tube.
  5. Align the new oven igniter with the mounting bracket on the burner tube. Secure the igniter with screws.
  6. Go back to the range and reinstall the burner tube. Push the igniter wires through the opening on the oven’s rear wall. Reinsert the oven’s lower access panel, and place the oven racks back in the appliance.
  7. At the back of the appliance, reconnect the igniter wire harness with the gas safety valve harness. Replace the lower access panel and secure it with the four screws removed earlier.
  8. Plug the appliance back in, and turn on the gas supply valve. Set oven to preheat and wait for it to warm up to determine if the new oven igniter solved the heating problem.

The Oven Sensor Assembly
The oven sensor and the oven control board work as a team to measure and regulate oven temperature. The sensor detects the temperature inside the oven cavity. If it is defective, the oven will not heat at all or the sensor accuracy will be off by 50 degrees or more.

How to Replace Whirlpool Oven Sensor 

  1. At the back of the oven, disconnect the sensor wire harness. Unthread the two screws securing the oven sensor to the range’s rear panel.
  2. Once the screws are removed, slide the sensor out of the opening at the back of the oven.
  3. Insert the new oven sensor into the hole in the rear panel. Replace the mounting screws to hold the sensor in place. Finally, reconnect the wire harness.
  4. Plug in the range, and turn the gas back on. Test the new sensor by turning the oven on and measuring the temperature inside with an oven thermometer.

Other Contributing Components to Non-Heating Oven Malfunction
The Oven Control Board, as mentioned above, works in conjunction with the oven sensor. While the sensor is more likely to malfunction, the control board can also end up failing. If this happens, the component may inaccurately read the temperature sent from the oven sensor, which can lead to the oven not heating at all or the temperature being significantly wrong. Replacing the defective control board is your best option.

The Gas Safety Valve regulates when gas is and isn’t released into the oven. If the component is working properly, the safety valve will open when the oven igniter begins to glow white hot. A malfunctioning gas safety valve won’t allow gas into the oven, even after the igniter is hot enough to ignite the gas. While a defective safety valve can happen, it is a rare occurrence, meaning you should rule out more common malfunctions first. However, if you do discover the gas safety valve is causing a
non-heating oven, replacing the component is the only way to fix the problem.

Special thanks to Fred’s Appliance Academy for this helpful tip!

CE Tech Tips — November 2018

**NOTICE**
Due to the danger and complexity of electronic equipment repair, the following technical tip is intended for professional reference only. Please refer to manufacturer’s recommendations as Encompass does not guarantee the accuracy, reliability or safety of this information. 

Akai TV, PDP4294
Reason for Service: Set won’t start; relay clicks with 6 blinks
Solution: Replaced C523 & C524 in power supply. 0.22uF/400V 

Samsung TV, HL61A650C1FXZA
Reason for Service: Set shuts down after being on for short time
Solution: Found lots of dust on fans and fan intake for the fans.  Cleaning enabled set to operate normally again.

Samsung TV, UN55C6900VFXZA
Reason for Service:
Dead, no blinking codes
Solution: Replaced ICB801 and zener ZDB802.

Sony TV, KDL46HX729
Reason for Service: Dead
Solution:  Replaced power supply, 1-474-306-11  G5 board.

Toshiba TV,  50H72
Reason for Service:  White screen with lines in it
Solution: Found cold solder on the black wire that feeds the convergence IC’s.
Repaired solder and replaced fuse F850 (5A) and both STK392-110 IC’s.

Vizio TV,  VO370M
Reason for Service: Remote not working
Solution: Found CR2 leaky on remote board. 

Westinghouse TV, TX42F430S
Reason for Service: Set seems to come on, (power light on) but no backlights
Solution: Found bad cap on main board: TC51,  470uF/16V. 

Zenith TV, A27A76R  (module  9-1998)
Reason for Service: Picture is too red, green or blue
Solution: Found leaky Q2205 on main and bad solder on Q5102 on CRT board.

Zenith TV, A27A76R
Reason for Service: Vert rolling and shrinking when cold.
Solution: Replaced CX2105, 220 at 35V.

Encompass Now Authorized Supplier of Samsung Warranty Appliance Service Parts

Lawrenceville, Ga., November 1, 2018Encompass Supply Chain Solutions, Inc., a leading provider of Parts Distribution, 3PL and 4PL solutions for a diverse range of finished goods and replacement parts, today announced it is now authorized to supply parts for warranty repairs of Samsung home appliances.

Under an expanded agreement with Samsung Electronics America, Inc. – a global name in leading-edge appliance, electronics, audio, printing products and more – Encompass may distribute service parts for use in Samsung warranty appliance product repairs.

Marking its 65th year of business in 2018, Encompass maintains one of the largest Samsung parts inventories in the country through long-term support of the acclaimed brand for non- and extended warranty repairs of its comprehensive product lines.

“Encompass has supplied Samsung parts for the past 20 years and is thrilled to be strengthening our partnership into warranty parts supply,” said Encompass President and CEO Robert Coolidge. “With this added authorization, Samsung’s service network can rely on Encompass for all their service parts needs.”

Encompass supports service providers from strategically-located facilities in Florida, Georgia and Nevada. Parts – along with helpful resources such as exploded views and 360-degree photographs – are available from its user-friendly, feature-rich website encompass.com. The website was recently modified to accept Samsung claim numbers to expedite warranty orders.

Encompass Senior Vice President of Sales and Marketing Joe Hurley said the supplier expects to increase home appliance parts availability for Samsung’s authorized service network, ensuring enhanced product experience for end users.

“Standing behind their products with strong, consistent aftersales support is instrumental in building and maintaining manufacturer brand loyalty,” said Hurley. “Encompass is fully committed to delivering first-class customer service for Samsung consumers and servicers alike.”

In addition to reinforcing its position as a one-stop supplier through warranty authorizations, Encompass is heavily focused on continually adding original parts for repair of a wide variety of products throughout the home.

 About Encompass Supply Chain Solutions, Inc.

Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliances and imaging products.  Encompass provides end-to-end solutions for OEMs, retailers, independent dealers, third-party administrators and consumers.

Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and Twitter.