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New Year, New Functionality and Convenience

Encompass Simplifies Parts for Customers with More Data, New Payment Options, Helpful Tools

Parts Ledger

Parts Ledger

Encompass is kicking off 2020 by empowering business customers with the data they need to further simplify repair parts management! We are committed to continually introducing new tools and resources to help minimize the hassles of dealing with parts.

Everything You Want to Know About Parts & Your Encompass Account

Knowledge is power, so we’re stepping up our data game to provide even more account details than ever before. Just about anything you want to know about parts you’ve purchased from Encompass can be found in the My Account section of encompass.com.

Beyond lists of orders and invoices, you can quickly view and download several other reports that can assist you with tracking and reconciling key business financials. Reports detailing pending parts and core returns from any manufacturer are available, as well as warranty credits due over the past 60 days. For your convenience, a link to the the parts ledger is included on the parts detail pages in addition to being accessible in the My Account section.

                  LG Product Exploded View

Additionally, to help you better plan your on-hand parts inventory, we offer a report titled Stock Recommendations, which lists your most frequently purchased parts within the past month.

All of this data and more can be found under the heading Downloadable Reports.

Additional Convenient Tools

  • Online Payments – You spoke, and we listened: terms customers now have the option to conveniently pay their invoices online by credit card.
  • LG Product Exploded Views – To help identify parts associated with LG products, we’ve added 4,000 new schematics. Links to parts are listed with the exploded views for easy ordering. We’ve also got schematics for other top brands, including Samsung and Whirlpool.

       EZ Stock Inventory                   Snapshot

  • Batch Order Entry – Need to order numerous parts at once? Just use our simple Batch Order Entry feature to enter up to 100 different parts. The tool enables you to specify quantity if you want to order more than one of any part.
  • EZ StockTM App – We are still fine tuning our new “truck stock” app that will help you track and manage parts inventory within your service vehicles. This feature rich tool is expected to be available within the next few weeks once we ensure it’s working as expected.
  • Coupa Procurement System Encompass parts are now accessible via Coupa, a popular purchasing platform used by numerous companies for one-stop procurement of multiple goods and services.

The year has only just begun, so please stay tuned for many more enhancements coming to support our valued customers!

Lenovo Renews Exclusive Parts Support Agreement with Encompass

Deal comprises parts for post-warranty repairs of popular Idea and Think computer brands

Lawrenceville, Ga., December 20, 2019Encompass Supply Chain Solutions, Inc., a leading provider of replacement parts and supply chain services for a diverse range of product brands, today announced it will continue distributing parts for Lenovo’s Idea and Think computer brands until at least 2022 under a recent contract extension.

In addition to parts supply, the three-year agreement also calls for Encompass to continue providing contact center support and hosting a customized ecommerce web portal to help customers quickly find Lenovo parts: lenovo.encompass.com. Encompass supplies end users, authorized service centers, retailers and third-party administrators with genuine Lenovo parts for out-of-warranty repairs; Lenovo retains management of in-warranty parts distribution.

Encompass was first tapped in 2015 to manage parts supply for non-warranty repairs of Lenovo Idea tablets, laptops and desktops. Based on the success of that program, Lenovo expanded the agreement in 2016 to include the Think brand.

“We are very gratified to have earned Lenovo’s confidence and trust to continue supporting their flagship brands,” said Eddie Cafferty, director of Encompass’ Computer Vertical Business Development.

Cafferty said Encompass’ performance on the Lenovo program is closely tracked by specific metrics the supplier must attain, such as order fill rates, same day shipping, on-time delivery and order accuracy. Encompass provides Lenovo regular comprehensive reporting on performance metrics, as well as data on inventory levels and customer transaction history.

Lenovo North America Parts Sales Director Rick Julien said Encompass has so far achieved its performance obligations and customer service responsibilities.

“Lenovo has been extremely pleased with Encompass and their support of both our consumer and commercial customers,” said Julien. “We understand how vital computing devices are to the everyday lives of users and are fully committed to standing behind our products after the sale. As such, it’s critical for us to have a partner that can be relied upon to represent our brand and ensure fast access to Lenovo Genuine Parts to keep their Lenovo products functioning properly.”

About Lenovo

Lenovo is a US$39 billion personal technology company, the largest PC company in the world, serving customers in more than 160 countries. Dedicated to building exceptionally engineered PCs and mobile internet devices, Lenovo’s business is built on product innovation, a highly-efficient global supply chain and strong strategic execution. Formed by Lenovo Group’s acquisition of the former IBM Personal Computing Division, the company develops, manufactures and markets reliable, high-quality, secure and easy-to-use technology products and services. Its product lines include legendary Think-branded commercial PCs and Idea-branded consumer PCs, as well as servers, workstations, and a family of mobile internet devices, including tablets and smartphones. As a global Fortune 500 company, Lenovo has major research centers in Yamato, Japan; Beijing, Shanghai and Shenzhen, China; Sao Paulo, Brazil, and Raleigh, North Carolina. For more information see www.lenovo.com.

 About Encompass Supply Chain Solutions, Inc.

Formed in 1953, Encompass is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.

For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and Twitter.

CONTACT: Kristin Hurst, Director of Marketing & Communications

Avoiding Kitchen Fails During Holidays

We’ve all been had our share of kitchen fails during the worst times possible — when there’s a house full of people starved for that big holiday meal. While it may be harder to recover from a pack of dogs running off with your turkey (thanks Christmas Story), there are many steps you can take to reduce the chances of having to whip up a meal with ingredients from the closest convenience store. Here are a few:

Clean Oven Well in Advance of Holiday Cooking

If you’re one of the many people who hate even the thought of cleaning an oven and mostly only do it when moving, don’t start now! Malfunctions are likely to happen if an oven’s self-cleaning mode hasn’t been regularly activated.

A major cleaning should be done at least a couple of months before the holidays whether you’re using the self-cleaning function or regular spray cleaner. Cleaners can leave harsh residues that can take some time to dissipate.

For an easy, quick cleaning if time has run out, you could opt to just scrape off build up and then wipe down the racks and sides with a wet cloth. To help keep oven cleaning more manageable in the future, consider using heat resistant oven mats. They sit on the floor of the oven to catch food particles and can be cleaned or replaced as needed.

Dishwashers Need Love Too

Unless you want to spend hours washing dishes by hand, your dishwasher is going to be a life saver so show it some love (and minimize problems):

  1. Follow Detergent Directions – Overfilling the detergent dispenser doesn’t get dishes cleaner, and can damage the inner workings of the dishwasher.
  2. Discard Large Food Particles – Big chunks of food can clog jets, but…
  3. Don’t Clean Before Cleaning – Believe it or not, dishes don’t get “extra clean” when you scrub them to perfection before loading. Dishwasher detergent enzymes actually need a little (emphasis on “little”) residue to activate and work properly.
  4. Jump Start the Heat – Turn on hot water in the sink nearest the dishwasher to help get steaming water going when starting the cycle.

Get That Fridge Organized for Leftover Extravaganzas

Be sure to stock up on reusable plastic or glass (for the eco-conscious) containers ahead of time for inevitable leftovers. If you’re feeling generous and have a lot of food, use freezer bags to send leftovers home with guests.

For less hassle on the big day, clean out your refrigerator in the days before the big meal so it’s easier to store more. Just know that the more you have to store, the less air will flow through the fridge. Also, foods that could go in the freezer but you want ready access to should be placed in the rear of the fridge where the cold air duct is. Food that shouldn’t freeze can be stored closer to the door where air is warmer.

Ice, Ice Baby (couldn’t resist)

Ice is one of those things you’re always sending someone out to get more of. To keep the ice flowing and Uncle Roy happy, consider emptying out the ice compartment a few days ahead of your meal and refill with good, fresh ice. Ice that’s been stagnating in the freezer can easily pick up the taste of anything else stored there. Put the fresh ice into plastic bags to shield it from circulating air and store in the freezer.

Hopefully these tips will help, but when something does go wrong, try not to sweat it. A burnt turkey or shortage of ice cubes won’t ruin time you get to spend with family and friends!

 

CE Tech Tips — April 2020

**NOTICE**
Due to the danger and complexity of electronic equipment repair, the following technical tip is intended for professional reference only. Please refer to manufacturer’s recommendations as Encompass does not guarantee the accuracy, reliability or safety of this information. 

Emerson TV, IC401EM2F
Reason for Service: Dead
Solution: Found shorted zener, D1208B and open 8A fuse.

Hitachi TV,  53SDX01B
Reason for Service: No audio
Solution: Replaced open relay, S904.

LG TV, 47LS4500
Reason for Service: Won’t turn on, 3 blink error
Solution: Replaced D603 on power supply.

Philips TV, 50PF7321D-37
Reason for Service: Dead, 6 blink error
Solution: Replaced C8014, 33uF/450V.

Samsung TV, HL72A650C1FXZA
Reason for Service: Set cycles off and on
Solution: Replaced ballast cap 47uF/450V and two 200V caps in power supply.

Samsung TV, UN32EH4003
Reason for Service: Set plays for a while then intermittently shuts down
Solution: Replaced CM867 in power supply.

Sony TV, KDL46EX500
Reason for Service: Powers on then shuts down with 6 blink code
Solution: Replaced power supply, 147420511.

Toshiba TV, 32CV510U
Reason for Service: Dead set
Solution: Replaced Q860, STRZ2589 and open fuse F820.  2A.

Fix for Continuous Clicking Sound in Gas Cooktop

**NOTICE**
Due to the danger and complexity of electronic equipment repair, the following technical tip is intended for professional reference only. Please refer to manufacturer’s recommendations as Encompass does not guarantee the accuracy, reliability or safety of this information. 

Click, click, click – it’s the sound you expect to hear for a few seconds when turning on a gas stove.
However, you definitely don’t expect to hear this well after the burners are lit or after you
shut them off. If a clicking sound continues when the stove is supposed to be off, it’s actually not as big of a problem as you would expect.

The clicking sound is caused by the spark electrode on a gas stove creating small sparks. During normal function, these sparks meet with released gas and ignite to create a flame. When it clicks outside of ignition, it may or may not be releasing sparks.

Regardless, if the gas is not turned on or there is no gas leakage, it’s not particularly
dangerous, just noisy. If you do suspect there may be a gas leak, stop what you’re doing immediately and call for emergency service.

How to Stop Clicking Before Repair

To stop the clicking sound, disconnect the gas stove from electricity — in most cases, this will
be done at the circuit breaker. Without electricity, the spark electrode will stop sparking or clicking.
When investigating further, be sure to shut off the gas as well for safety.

What Causes Gas Stove to Click?

When troubleshooting a gas stove that won’t stop clicking, the cause likely isn’t something that needs to be repaired, but there are a few parts that can go faulty and will need to be replaced.

Stove is Dirty or Damp

This is probably the most likely cause of clicking issues, and luckily, it’s usually the easiest fix. The stove may have accumulated food particles during the cooking process over time, which can work their way into the burner head. This is also the case if a pot boiled over or excess water dripped onto the stove. If food or moisture reaches the spark electrode, it will click. In many cases, the food and moisture will just burn away, and the clicking will stop. If clicking starts or even stops in the middle of cooking, this is the likely cause.

If the clicking didn’t stop, unplug the stove and start cleaning. Dry the stove and inside the burners as much as possible. For food particles, clean the burner head thoroughly, including inside the slots that release gas. To clean these, use a bit of sturdy wire or something that doesn’t have a risk of breaking and getting lodged.

Unfortunately, if the burner got wet, it might take awhile for clicking to stop. The stove needs to dry completely by leaving it unplugged for a few hours to allow moisture to evaporate naturally.

Spark Ignition Switch is Faulty

The switch that controls the flow of electricity to the spark electrode is located immediately behind the control knob for each burner. If this switch is not functioning properly, it can cause continuous clicking or stop working in an electrode. If it clicks, the flow of power is stuck on.

While each burner has a separate switch, it is usually connected via a harness, requiring every switch to be replaced. However, it’s a simple repair usually just involving removing the knobs and lifting the cooktop to access the inner workings.

Spark Module is Faulty

Once the switch allows the flow of power, the next step in the spark-producing chain is the spark
module, which directs voltage to the electrode. This part can also malfunction and result in  constant clicking. If the switches have been tested with a multimeter and they check out, this is the next part that should be tested. Unlike the switches, there is only one spark module for all gas burners. If it’s faulty, resulting in constant sparking, it’s likely that each burner is sparking. If this is the case, the small module will be located under the gas cooktop or in the back of the gas range.

Spark Electrode is Faulty

The spark electrode is the final part of the chain. It’s the part that actually creates the spark that ignites the gas and is usually the least likely to go faulty. If clicking has been continuous, a malfunction here becomes more likely. The more your gas stove clicks, the more worn this particular part becomes. Although this is the least likely part to go faulty, it is also the most difficult to replace. The gas burner must be disassembled to access and remove the spark electrode and install a new one.

Special thanks to Fred’s Appliance Academy for this helpful tip!

 

 

Replacing Ice Maker Bucket in Whirlpool Refrigerators

**NOTICE**
Due to the danger and complexity of electronic equipment repair, the following technical tip is intended for professional reference only. Please refer to manufacturer’s recommendations as Encompass does not guarantee the accuracy, reliability or safety of this information. 

If the ice maker bucket of a Whirlpool, Kenmore, Kitchenaid or Maytag freezer breaks, it can be replaced without having to buy a new refrigerator or ice maker.  Fortunately, the refrigerator panel doesn’t have to be opened to perform this fix. If you’re handy with a pair of needle-nose pliers, you can replace the bucket of a Whirlpool ice maker.

Supplies

In addition to a replacement ice maker bucket for the correct product model number, needle-nose pliers and a screwdriver are needed for this job. The type of screw cap differs by model, so a combo wrench or socket screwdriver kit is recommended.

● Replacement Ice Maker Bucket
● Needle-nose Pliers
● Towel
● Screwdriver or Combo Wrench
● Flat Work Surface

Remove the Ice Bucket

  1. Pull Out Entire Bucket Assembly
    Removing the ice bucket is easier than it looks. Simply grasp it firmly and pull the entire
    assembly out and away from the freezer back panel, detaching it from mechanical coupler.
  2. Place On Flat Work Surface
    Lay towel over work surface, and position ice bucket upside down. The opening should be facing table showing a thin metal post secured along underside of ice bucket.
  3. Detach Actuator Arm
    The actuator arm is the metal bar across the now top of the ice bucket assembly. It attaches bucket to rest of assembly and will need to be detached from bucket before continuing.
  4. Release Arm Spring 
    Use needle-nose pliers to grasp small spring wire in groove of plastic arm stand. Pull wire away to release spring. Twist spring to release other side.
  5. Remove Retainer Bracket and Screws
    Unscrew screws holding bracket onto arm stand. Pull entire retainer bracket away and set  aside with the screws. This will release actuator arm.
  6. Remove Screws Inside Ice Bucket
    Flip ice bucket up on heavy end, with auger tip pointing up. You should be able to see two screws inside bucket that are securing it to the auger assembly. Remove these screws and the ice bucket will loosen.
  7. Pull Out Old Ice Bucket
    Removing the ice bucket is tricky. Carefully guide it out around the metal auger until it can be
    pulled away free. Discard ice bucket once it’s loose.
  8. Install New Ice Bucket
    Unpack new ice bucket, ensuring removal of all small pieces of packaging that may be fitted around small, thin or protruding pieces.
  9. Guide Bucket Around Auger
    Installing new bucket requires same maneuver in reverse. Carefully guide new ice maker bucket in and around auger spiral until it can set into housing.
  10. Screw into Assembly Housing
    Settle new ice bucket into assembly housing, and retrieve screws just removed. Tighten screws firmly to ensure bucket does not come loose later when it’s full of ice.
  11. Align Actuator Arm with Mounting Stand
    Move actuator arm back into place to rest on arm stand of new ice bucket. The spring should be on outer side of stand as it was before.
  12. Set Retainer Bracket over Actuator Arm
    Retrieve actuator arm retainer and place over arm on new stand. Reinstall screws and tighten securely.
  13. Wind Actuator Spring into Place
    To get spring back into place, turn actuator spring counterclockwise. Carefully set securing wires into place. Use needle-nose pliers if needed.
  14. Return Ice Bucket
    The final step is placing entire ice bucket assembly back into the refrigerator. Once this is
    done, the ice maker should return to normal function.
  15. Slide Ice Bucket Assembly into Place
    Once new ice bucket is fully secured to assembly, put the entire assembly back into the fridge. Fit assembly back into its slot, but don’t press in yet.
  16. Rotate Auger to Seat Coupler
    If assembly doesn’t fit perfectly at first, manually turn auger until the mechanisms fit together. Because this is an entirely mechanical piece, line up gears for assembly to fit into place.

Special thanks to Fred’s Appliance Academy for this helpful tip!

 

 

CE Tech Tips — November 2019

**NOTICE**
Due to the danger and complexity of electronic equipment repair, the following technical tip is intended for professional reference only. Please refer to manufacturer’s recommendations as Encompass does not guarantee the accuracy, reliability or safety of this information. 

Hitachi TV, 57UWX20B
Reason for Service: Freezing or any unusual eeprom or micro suspected problem
Solution: Add jumper from I007 pin 1 to cathode of D019.

LG TV, 47LD520-UA
Reason for Service: After set warms up, starts cycling off and on
Solution: Found and resoldered many bad solder joints around Q707, 708, 709, 710.

Panasonic TV, TCP50U2
Reason for Service: Dead, 10 blink error code
Solution: Changed mail board to repair.

Samsung TV, LN-T2353HX
Reason for Service: Set won’t start, but has power light
Solution: Found open CM802 in power supply: 18nF/630V (box cap).

Samsung TV, PN64D550
Reason for Service: Dead set
Solution: Found two burned caps in power supply: C816 & C817.  Also found bad solder on many components in power supply.  Examined and resolderd.

Samsung TV, IN40A530P1FXZA
Reason for Service: Bad video, audio screeches, starts slow
Solution: Replaced C102 and C131.

Sony KDL52W4100
Reason for Service: Picture has some faint blocks in center of screen, which go away after warm up
Solution: Replaced T-Con.

Sony TV, KDL40BX450
Reason for Service: Dead set, no standby
Solution: Replaced main board.

 

 

 

 

 

Driving Efforts to Repair vs. Replace

To repair or replace is one of the greatest quandaries regularly affecting the reverse logistics industry. Consumers are inundated with various formulas and advice on whether to repair the refrigerator that’s not cooling or the dryer that’s not heating – or upgrade to the latest model.

When the economy is flourishing, consumers tend to lean toward replacement. Their existing model suddenly seems obsolete when a flashier version hits the market, especially if the current unit is not functioning properly.

The most common rule of thumb is to opt for repair if the cost is less than 50% of the new purchase price. Underwriters follow a similar rule when determining whether to replace or repair a product under warranty. However, while financial considerations are certainly high priority, some businesses and consumers also place value on eco-friendly solutions to minimize the harmful impact of e-waste.

SourceToday reports that more than 40 million tons of e-waste are annually generated worldwide. By the year 2050, global e-waste production could reach 120 million tons annually if current trends continue. According to The World Health Organization (WHO), e-waste emits numerous toxic materials such as lead, cadmium, chromium, brominated flame retardants and polychlorinated biphenyls (PCBs). Humans get exposure to these toxins by inhaling fumes, as well as from accumulation of chemicals in soil, water and food.

Right to Repair

The service repair industry is currently benefiting from “right to repair” efforts at both the state and federal levels. Groups pushing to maximize repair opportunities claim some manufacturers make it nearly impossible to fix their goods so they can sell new products instead.

Proposed legislation typically requires manufacturers to provide service manuals and diagnostic software, as well as make replacement parts available to increase repair capabilities for DIY consumers and professional service techs alike. New laws are intended to both prevent e-waste and increase competition among repair providers.

Industry Developments

To meet demand, the repair industry continues to improve with new technology and operational processes. Some repair depots have employed advanced test equipment that passively tests circuit boards to determine out-of-tolerance conditions. This enables more detailed troubleshooting and helps make repairs more viable since costly, often hard-to-find test fixtures aren’t needed.

With software enhancements delivering real-time tracking throughout the repair cycle, automated status updates can be provided to keep customers/end users informed – minimizing time-consuming calls and update requests.

Repair Challenges and Solutions

Repair providers are not without their own unique challenges. They are constantly under pressure to reduce turn times and increase yield within constraints of shipping time and expense. They often have to compete against depots offering cheap flat rate pricing regardless of labor and part costs.

Additionally, not all repairs are equal. While some only require fast, less expensive “fluff and buff” service, others are much more complex, requiring additional time, effort and pricey components.

To combat these common issues, many depots have found creative ways to keep costs down to enable more economical repairs. Using parts harvested from non-repairable products is one way to offset costs of high-dollar components like circuit boards. Repairing such boards is also critical to maintaining a strong parts supply chain to increase repairs.

To simplify shipping to depot facilities, service providers are often partnering with freight carriers to offer convenient product drop off and pick up locations. Continually reviewing and negotiating favorable freight rates is another important way to control costs and help make repairs more financially feasible.

Assessing Repair Partners

There are several key factors to consider when selecting a repair partner. First, prior to engagement, it’s critical to outline specific services required, performance expectations and business rules. One of the most important aspects of this process includes determining the economical price point for repair, plus product disposition options when the maximum is exceeded.

Establishing metrics for repair yield, cost, turnaround time, quality and other indicators are necessary to adequately evaluate performance. Depots should be able to document each step of the repair process for accountability and then deliver extensive reporting to gauge performance. By measuring all facets of the repair operation, depots should be striving to continually improve and meet or exceed service level expectations.

Position for Success

With both strong financial and environmental cases to be made for repair, momentum is growing on the side of repair providers. Those leveraging new technology, highly-efficient practices and strategic pricing will be best positioned to take advantage of right to repair laws and succeed against competitors.

Replacing Freezer Temperature Control Thermostat in Frigidaire Refrigerator

**NOTICE**
Due to the danger and complexity of electronic equipment repair, the following technical tip is intended for professional reference only. Please refer to manufacturer’s recommendations as Encompass does not guarantee the accuracy, reliability or safety of this information. 

The freezer temperature control thermostat, or cold control thermostat, regulates the temperature inside the freezer compartment. When the thermostat senses the freezer is too warm or too cold, it cycles the compressor on and off. The control thermostat is found in the control housing inside the fresh food compartment of the Frigidaire refrigerator model FRS26R4CW.

The sensor bulb, which monitors the temperature, stretches from the control thermostat to the
freezer interior. If the freezer runs too cold or too hot, there’s a good chance the
temperature control thermostat has failed and is no longer switching the compressor on and off
at the appropriate time. Unfortunately, a damaged control thermostat cannot be repaired and
will need to be replaced.

Appliance Repair Safety Tips

  • Always unplug refrigerator and turn off its water supply before starting work to prevent electrocution injury.
  • Keep hands and eyes safe by wearing gloves and safety goggles during repairs.
  • Stop what you’re doing and contact an appliance repair specialist if ever a repair job feels unsafe.

Tools Needed

  • 1/4″ Nut Driver
  • Flat head screwdriver

Steps to Removing Control Housing Assembly from Refrigerator

  1. Open fresh food compartment door and either lower or remove top shelf. Once
    shelf is out of the way, unscrew refrigerator light bulb.
  2. At front of control housing assembly, depress water filter release button. When filter pops out, remove it.
  3. Using 1/4″ nut driver, unthread screw that secures water line cover to top and rear wall of  refrigerator. Then, carefully pull cover off wall and ceiling, and disconnect from back of control housing assembly.
  4. Now, unthread screws that hold control housing assembly to compartment ceiling and sidewall. There are several screws, so ensure all are removed, including the one behind the damper grill. Once all screws are removed, lower control housing and disconnect wire plug from ceiling.
  5. Next, pull out the two water lines that run to the back of the control housing. Some water
    may leak out of the lines, so have a towel nearby.
  6. Finally, pull out the temperature control sensor bulb from freezer compartment. Move control housing assembly to flat, sturdy work table.

Uninstall Freezer Temperature Control Thermostat

  1. Start uninstalling temperature control thermostat by removing control knob. To do
    so, insert flat head screwdriver behind knob and push off the control thermostat shaft.
  2. Next, remove control thermostat from mounting bracket by using flat head screwdriver to depress locking tab holding component in place. Then, lift thermostat up and disconnect wires running to it.
  3. Before completely uninstalling control thermostat, free the sensor bulb, which runs along side the damper control. To get to the part, pull top of damper control off control housing. Then, carefully slide sensor bulb out of the plastic installation tube.

Installing New Freezer Temperature Control Thermostat

  1. Take new control thermostat and straighten out sensor bulb. Then, thread bulb through plastic installation tube attached to side of damper control. Stop sliding sensor bulb forward once tip of the bulb reaches the end of the tube.
  2. Reinstall damper control by pushing it back onto control housing assembly.
  3. Insert rest of the sensor bulb into clips running along the inside of the control housing. Then, near the temperature control, bend the sensor bulb to fit the component back into mounting bracket.
  4. Before pushing control thermostat into bracket, reconnect wires to terminals. Then, use flat head screwdriver to pull back bracket locking tab while pushing down on control thermostat until the component locks in place.
  5. To complete installation, slide control knob onto thermostat shaft. Test knob out by twisting it around a few times to ensure it rotates freely.

Reinstalling Control Housing Assembly

  1. Begin installing control housing assembly by threading sensor bulb through opening near back of fresh food compartment. Then, insert control housing plug into refrigerator ceiling. Next, push water lines into back of the control housing assembly.
  2. Line up screw holes on control housing assembly with screw holes in fresh food compartment ceiling. Then, using 1/4″ nut driver, rethread screw closest to water filter housing. Once that screw is secure, reinstall the rest of the screws. Before finishing, insert screw near water lines and behind damper grill.
  3. Retrieve waterline cover and reinstall by inserting tabs on front of cover into slots on back of water filter housing. Then, push up on cover to insert locking tabs into the refrigerator ceiling. Finish installing cover by rethreading single screw holding it to rear wall.
  4. Slide the refrigerator water filter back into its housing. Replace fresh food compartment light bulb, and readjust top shelf.
  5. Finally, plug in the refrigerator and turn on water supply. Open refrigerator door and set control thermostat to desired temperature. Give some time for the new part to start working and then check to ensure the temperature is now working correctly.

Special thanks to Fred’s Appliance Academy for this helpful tip!