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CE Tech Tips — November 2020

**NOTICE**
Due to the danger and complexity of electronic equipment repair, the following technical tip is intended for professional reference only. Please refer to manufacturer’s recommendations as Encompass does not guarantee the accuracy, reliability or safety of this information.

LG TV, 47LS4500-UD
Reason for Service: No picture and no backlight.
Solution: Found D607 shorted in the power supply.  MUR460AX

Samsung TV, PN51D6500D
Reason for Service: Set shuts down, or clicks on and off, has picture and splash screen every 5 or 6 seconds.
Solution: Replacing main board fixed this set. BN94-04728A

Samsung TV, LN40A500T1FXZA
Reason for Service: Set comes on, then as it warms up, picture problems, then shuts down.
Solution: Check for bad caps, C102 and C131 on main. 

Sharp TV, LC60LE650U
Reason for Service: Dead set, no standby.
Solution: Replaced shorted IC7903, (A6069H), and opened R7900, 0.22 ohm fusible.

Sony TV, KDL46W4100
Reason for Service: Backlights come on, then turn off within few seconds with 14 blink error.
Solution: Found and replaced 7A open fuse on LCD controller module.

Toshiba TV, 32HL67U
Reason for Service: At turn on, screen lights up for second, then dims way down; sound okay.
Solution: Replacing T-Con fixed set.

Vizio TV, VP422HDTV10A
Reason for Service: Dead, no standby 5V or amber logo.
Solution: Found open cap in power supply, C8006.  22uF/450V.  Replacing fixed set.

 


Want more tips? Click here to see all electronics and appliance tips!





Encompass Appointed Exclusive Repair Parts Supplier for Bowers & Wilkins

Deal comprises distribution throughout the U.S. and Canada

Lawrenceville, Ga., November 4, 2020Encompass Supply Chain Solutions, Inc., a leading provider of replacement parts and supply chain services for a diverse range of product brands, today announced it will manage parts distribution for the Bowers & Wilkins line of high-end audio products.

Under an agreement with Bowers & Wilkins, Encompass will handle all aspects of the manufacturer’s parts supply chain from planning and procurement to order fulfillment and returns. The deal covers both warranty and non-warranty parts and accessories for Bowers & Wilkins’ full line of high-performing home and car audio systems and headphones.

Encompass Senior Vice President of Business Development Joe Hurley said the addition of Bowers & Wilkins is an ideal fit for Encompass, which has nearly 70 years of electronics parts experience.

“We have a long history in the Consumer Electronics parts industry and support many other top manufacturers,” said Hurley. “With extensive best practices and expertise in this product vertical, we can offer turnkey, more cost-efficient parts supply chain management service.  Our goal is to free up time and resources for Bowers & Wilkins, enabling them to focus on what they do best: designing top-flight audio systems and accessories.”

Encompass will support the Bowers & Wilkins service network and end users in the U.S. through distribution facilities in Georgia, Nevada, Florida and New York and will leverage in-country partnerships to serve Canadian customers. Parts can be conveniently ordered online through the company’s ecommerce website encompass.com.

“Bowers & Wilkins clearly values superior customer service and is committed to delivering complete support for their products beyond the sale,” said Hurley. “The Encompass team is well-prepared to provide a quality aftersales experience for their customer base to help further reinforce loyalty to the Bowers & Wilkins brand.”

 

About Bowers & Wilkins

Bowers & Wilkins has an unrelenting dedication to audio excellence, delivering breath-taking performance with accuracy and clarity of sound that brings the listener closer to the original recording. We call this True Sound.

Our award-winning headphones, loudspeakers and wireless audio systems combine engineering innovation and harmonious design that delight music lovers around the world. At the forefront of high-performance audio technology for more than 50 years, Bowers & Wilkins has earned countless awards and accolades from some of the most influential and important publications, musicians, recording studios, and music labels including Abbey Road Studios, Skywalker Studios, BMI, and Hollywood Records. Our valued relationships with BMW, McLaren Automotive, Maserati and Volvo Cars, has allowed us to push the boundaries of premium in-car audio systems. We have also delivered award-winning sound performance with Philips TV in their range of OLED+ televisions.

Design excellence and technological innovation run deep in our lifeblood. The research and development laboratory that John Bowers founded in Steyning in 1976 was the first of its kind, hiring only the most talented and inquisitive of engineers in a quest to discover the secrets of acoustic behaviour. Many of the advances made by our engineers – such as the pioneering use of materials like Continuum™ and Diamond – have not only influenced the way we make our speakers, but how all loudspeakers are made.

 About Encompass Supply Chain Solutions, Inc.

Formed in 1953, Encompass is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.

For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and Twitter.

CONTACT: Kristin Hurst, Director of Marketing & Communications

Whirlpool All-in-One Washer Dryer Not Spinning

**NOTICE**
Due to the danger and complexity of electronic equipment repair, the following technical tip is intended for professional reference only. Please refer to manufacturer’s recommendations as Encompass does not guarantee the accuracy, reliability or safety of this information. 

Issues with the drum not spinning are among the most common faults with the Smart All-In-One Washer & Dryer from Whirlpool. While this guide is primarily focused on model #WFC8090GX0, many of the following tips may provide dryer repair solutions for the following front-loading Whirlpool models too:

WED5620HW WHD5090GW
WHD560CHW CED9150GW
WGD5620HW WHD862CHC

WED6620HW WED8620HW
WED560LHW WGD8620HW
WGD6620HW WED9620HC

Common Reasons for Whirlpool Dryer Drum Not Spinning

The most likely reasons for a Whirlpool Smart All-In-One Washer & Dryer to stop spinning are:

  • Problems with power connections to drum
  • Blockage preventing spinning
  • Motherboard computer connection issues
  • Issues with drum’s drive belt and motor
  • Fallout from overheating
  • Washer & Dryer cycle not starting

When attempting to repair, first check the status of the machine via the Scan-to-Connect technology and app. In many cases, the app can use automated diagnostics to provide an error code, saving a lot of time troubleshooting. If this hasn’t helped identify the issue or you’re not using the app, the following are some typical problems:

Drive Belt Broken

Faulty drive belts are the most common reason for drums to stop spinning. The easiest way to test this is to open the drum and turn it by hand. A healthy drive belt should provide some resistance (although it should turn) as it is spun. If there is no resistance, the drive belt is the main reason the drum is not turning.

Turn off the appliance and remove the lid to see whether the belt has snapped or come loose. If the latter, simply refit to fix. However, if the drive belt comes loose a second time, further support is needed. If the drive belt has snapped, a replacement part will be needed.

Idler Pulley Faulty

When the drive belt works but there is no tension, the idler pulley may have become damaged due to wear and tear. It is located in the dryer cabinet of the unit and should spin freely when tested by hand. If it is bent, broken or damaged, it will need replacing with part 279640.

Breaker Tripped

Whirlpool electric dryers use two power breakers to work. While they are designed to trip simultaneously, it is possible for only one to trip,  leaving the unit turning on, but not functioning. Try switching off the breakers for one minute to allow the unit to reset to solve the problem.

Alternatively, in rare cases, the power supply might not be sufficient enough to help the unit function. Therefore, a replacement power cord #PT220L may solve this commonly overlooked problem.

Drum Obstructed

If the drum is obstructed, it physically won’t turn despite all other parts working. This can be caused by loose items falling out of clothing and getting caught in the unit. Complete the same manual turning test used for checking the drive belt. If the drum won’t turn at all or is particularly stiff, an obstruction is likely.

The foreign objects will usually lodge between the drum and the housing of the unit.  Needle nose pliers can help manually remove the objects before spinning the drum to check that the obstruction is fully removed.

Drum Rollers Faulty

The drum relies on several drum rollers to provide a smooth operation as it turns. With the appliance switched off and the lid open, each of the rollers should spin without resistance when turned by hand. If any of them are not spinning properly or have visible signs of severe wear, they need replacing. It is possible to purchase a replacement for the individual roller or use a kit to replace them all.

Drive Motor Overheated

When the motor used to power the spin cycle overheats, it may stop the drum from spinning entirely or it may cause an intermittent performance, which is equally problematic as laundry won’t dry. Replacing this part is usually best left to an expert.

Face Panel Buttons Aren’t Working

The digital screen on the face panel provides a convenient way to set the various modes on the washer-dryer. If you cannot start a cycle or change the settings to the right dry mode, the buttons may not be connecting to the main computer. Even when there is resistance after pushing the button, an investigation is needed.

Turning the appliance off at the breaker may reset the digital buttons to fix the issue. If this doesn’t work, unscrew the panel and check for debris or signs of worn switches.

Thermal Fuse Failed

Thermal fuses are a safety mechanism that, if blown, will stop the drum from turning. Remove the back panel and use a multimeter to run a consistency test. Replacing the thermal fuse is easy, but you need to check whether overheating is the root cause. If it is, failure to treat the issue will result in the new thermal fuse blowing very quickly.

When completing this task or any other, it’s vital to check that the drum is back in position and that the washer-dryer is level. If the issues persist a professional dryer repair service can usually get it operating again without the need to replace your entire unit.

 

Visit Fred’s Appliance Academy to learn more about the training provided in appliance repair.

Special thanks to Fred’s Appliance Academy for this helpful tip!

 

 

CE Tech Tips — October 2020

**NOTICE**
Due to the danger and complexity of electronic equipment repair, the following technical tip is intended for professional reference only. Please refer to manufacturer’s recommendations as Encompass does not guarantee the accuracy, reliability or safety of this information.

Emerson TV, LF501EM4
Reason for Service: Dead set, no standby power light.
Solution: Removed the I/R board and found SM C4056 shorted.  Removing bad cap restored normal operation to the set.

Hitachi TV, 57F59A
Reason for Service: Changes colors, snowy picture, loss of one or more colors, all white and shuts down.
Solution: Replace signal board and make sure the firmware is updated. 

LG TV, 47LM6700
Reason for Service: Dead, 3 blink error.
Solution: Replaced a shorted D607.  MUR460

Panasonic TV, TCP42X5
Reason for Service: Dead
Fix: Replaced U203 on backside of Power board.  FAN6755UWMY.

RCA TV, LED46C45RQ
Reason for Service: Set won’t power up.
Solution: Replacing the EEPROM fixed the set.  U16

Samsung TV, PN64E8000GFXZA
Reason for Service: Dead set, fuse blown.
Solution: Repaired power board by replacing QS802 & QS804.  Examine whole board for bad solder and resolder as necessary.

Vizio TV, E390-A1
Reason for Service: LED backlights will not come on.
Solution: Replacing IC U403 fixed the set.

Zenith, 9-1302 module
Reason for Service: Dead, nothing.
Solution: Resoldered jumper next to Elect Cap CX3452.  Fixed set.

Want more tips? Click here to see all electronics and appliance tips!





Fixing Problems with Hotpoint Freezers

**NOTICE**
Due to the danger and complexity of electronic equipment repair, the following technical tip is intended for professional reference only. Please refer to manufacturer’s recommendations as Encompass does not guarantee the accuracy, reliability or safety of this information. 

To the non-technical person, freezers seem like complicated units capable of doing something quite extraordinary – lowering temperatures below that of the surrounding. Happily, though, they work on elementary principles. Hotpoint freezer repair usually involves replacing broken or defective parts or doing simple troubleshooting.

This guide will cover the following Hotpoint freezer models and related products from the brand:

HQ9 B1L

HQ9 E1L

H9T 921T KS H

H7T 911T KS H

H7T 911T MX H

H7T 911A KS H AQUA

H7T 911A MX H AQUA

H5T 811I MX H

LAL85 FF1I W WTD.1

HM 7030 E C AA O3.1

DC 85 N1 G

DC 85 N1 W

H3T 811I OX

H3T 811I W

H8 A1E SB UK.1

H8 A1E W UK.1

H8 A1E SB WTD UK.1

FFU4D.1 K

 

Common Reasons for Hotpoint Freezer to Stop Working Properly

Freezers can stop freezing (or generate readouts that make it appear as though they’ve stopped working), for many reasons, including:

  • Dirty condenser coils
  • Frosted over coils
  • Main control board malfunction
  • Defective temperature control thermostat
  • Faulty user control board
  • Defective compressor unit
  • Sealed system leak
  • Start relay problems
  • Evaporator motor fan issues

Dirty Condenser Coils

Hotpoint makes freezers with both external and internal condenser coils. The interior models shouldn’t require regular cleaning since the shroud of the unit prevents accumulation of dirt and grime. However, exterior types often collect dust, lowering their capacity to dissipate heat and reduce interior temperatures. If freezer coils look dirty, unplug the unit and wipe off any dust with a duster or cloth. If they feel sticky or greasy, use a damp sponge with a decreaser to remove scum.

Frosted Over Evaporator Coils

Sometimes freezer evaporator coils can frost over. This usually occurs when there is a problem with the defroster heater – a device that prevents buildup of frozen water on the surface of coils.

coming soonHook the defroster heater up to a multimeter and check for continuity. The current flow through the unit should be continuous while the freezer unit is switched on. Lack of continuity could indicate problems with electrical connections, fuses, switches and wiring elsewhere in the appliance.

If continuity is an issue, the entire defrost heater unit may need to be replaced.

Main Control Board Malfunction

Main control boards on Hotpoint freezers provide all circuitry required to adjust temperatures and settings. The brand supplies an extensive range of different boards, depending on model.

Mainboard issues can cause a freezer to stop freezing, but such problems are uncommon. If other potential issues have been ruled out, try replacing the mainboard to see if it fixes the problem.

Defective Temperature Control Thermostat

The temperature control thermostat measures temperature inside the freezer to change voltage supplied to the condenser fan motor, evaporator fan motor and compressor. When thermostats malfunction, they can’t assess temperatures accurately and send instructions to the components to chill the freezer to the required level.

If a defective thermostat is suspected, turn it from the lowest setting to the highest. On Hotpoint models, you should hear a click as components in the rest of the appliance kick into action.

If you don’t hear any sound or see the machine responding, take a multimeter and test the thermostat for continuity. If the thermostat doesn’t have continuity, it should be replaced.

Defective Compressor Unit

Compressors are just pumps that circulate refrigerant through the condenser and evaporator coils. When they stop working, heat exchange comes to a halt, and freezers can’t cool down.

Compressors can fail on modern Hotpoint machines, though this is rare. Often, other defective parts are causing the issue. Before replacing or repairing the compressor, check other components such as the evaporator and condenser coils and evaporator fan motor.

If those components appear to be working well, then test the compressor itself by attaching a multimeter to the electrical connector pins on either side. If you detect an open circuit, then the compressor is probably defective and should be replaced. (Please note that only licensed technicians should replace compressors.)

Sealed System Leak

If the unit freezes on the top shelf but nowhere else, there may be a sealed system leak. Replacing a sealed system usually costs more than the freezer unit itself, making repair cost-prohibitive.

Start Relay Problems

The freezer start relay is a device that switches the compressor on and off. When it doesn’t work correctly, it doesn’t supply energy to the compressor in sufficient quantities or at the right time. If the compressor doesn’t work, the freezer won’t cool at all.

If an issue with the start relay is suspected, unplug the freezer from the mains and detach it from the compressor. As with other electrical components described above, use a multimeter to test for continuity between both terminals on the relay. Also, smell the unit; if there’s a burning odor, it needs to be replaced.

Problems With Evaporator Motor Fan

Evaporator motor fans are critical for heat exchange, which makes refrigeration possible. Fans circulate air through the coils in the freezer, removing excess heat.

Most Hotpoint models disengage the evaporator motor fan when the door is opened. If there’s a problem with the fan, try pressing the freezer door microswitch that operates the fan and keep the door open. The freezer should detect a rise in temperature and prompt the fan to start spinning. If it doesn’t respond, you may need to replace it.

Please note that readouts on the user display board may not be accurate if sensors or internal circuits have failed.

 

Visit Fred’s Appliance Academy to learn more about the training provided in appliance repair.

Special thanks to Fred’s Appliance Academy for this helpful tip!

 

 

CE Tech Tips — September 2020

**NOTICE**
Due to the danger and complexity of electronic equipment repair, the following technical tip is intended for professional reference only. Please refer to manufacturer’s recommendations as Encompass does not guarantee the accuracy, reliability or safety of this information.

Hitachi TV, 60SX2K
Reason for Service: Red convergence no good, can’t adjust.
Fix: Replaced IC-1301 and checked R1303, R1304, R1313, R1314.

LG TV, 32LC70
Reason for Service: Turns on and off intermittently.
Solution: Replacing cable from power supply to the main fixed set. EAD60958303

LG TV, 32LG3DC
Reason for Service: No picture, sounds works intermittently.
Solution: Replacing Q709 fixed set.

Pioneer TV, PRO506PU and Media Receiver, PROR06U
Reason for Service: Shuts down with 12 blink error on media receiver.
Solution: From Pioneer: Replace MR DTB Assy in media receiver.  #-AWE1305

Samsung TV, UN40C5000QF
Reason for Service: Set won’t start, 6 blink error code.
Solution: Replaced audio IC1202 on main board.

Samsung TV, HPS5073X
Reason for Service: If set is cool, takes longer and longer to turn on – as much as 15 minutes.
Solution: Replaced caps in power supply. CS856, CS846

Sylvania TV, LD320SS1
Reason for Service: While watching set, started flashing colored screens, couldn’t stop even by unplugging. When set started up again, had same problem: Test mode.
Solution: With set on, press left arrow then right arrow on the remote to exit.  Some sets you have to press up arrow then down arrow.





HVAC Industry Exec Joins Encompass

Lynn Tedim to Lead Company’s Emerging Heating and Cooling Parts Vertical

Lawrenceville, Ga., September 10, 2020 – Encompass Supply Chain Solutions, Inc., a leading provider of Distribution, 3PL and 4PL solutions for a diverse range of repair parts and finished goods, today announced that Lynn Tedim will serve as the company’s HVAC Market Manager.

Tedim joins Encompass with more than 10 years of experience in the Major Appliance and Heating, Ventilation and Air Conditioning (HVAC) industries. Most recently she was the proprietor of a residential and commercial repair service provider based in South Florida. In this role Tedim formulated and implemented all company internal processes and protocols and managed the firm’s operating budget, asset control, inventory and hardware procurement.

Previously, Tedim served as order manager for Florida Builder Appliances, a white goods distributor and subsidiary of Sears Holding Corporation. Other positions she has held include sales manager/customer support for Copylite Products – an imaging parts and whole units supplier – and system infrastructure project leader for American Express.

Encompass Senior Vice President of Business Development Joe Hurley said the supplier has been diligently working to strengthen its Major Appliance and HVAC parts verticals.

“We are focused on expanding our existing HVAC parts vertical and needed a dedicated, knowledgeable resource to lead this effort,” said Hurley. “Lynn’s direct experience building relationships with service providers and HVAC manufacturers made her an ideal candidate to help take this vertical to the next level and beyond.”

                             Lynn Tedim

Tedim will be based at Encompass’ distribution center in the Greater Fort Lauderdale area in Florida – one of the top states in the country for HVAC installation. She said she, too, is looking forward to leveraging her background to help the company execute its strategic vision.

“It’s exciting to be joining a company that has so much to offer customers beyond just replacement parts,” said Tedim. “In addition to all the different product categories they supply as a convenient one-stop source, Encompass is continually introducing new technology and service enhancements to support the repair industry. These are great value propositions to attract HVAC manufacturers and repair providers.”

Hurley said another key Encompass initiative that Tedim will help lead is to increase the company’s ability to deliver critical parts next day.

“When the AC or refrigerator goes out – particularly in the summer – you can’t afford to wait any more than a day to get it fixed. While we currently cover a significant portion of the U.S. within  one day, we still have gaps. Lynn will be a tremendous resource to help seek opportunities to expedite delivery and increase customer satisfaction.”

About Encompass Supply Chain Solutions, Inc.

Formed in 1953, Encompass is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.

For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and Twitter.

CONTACT: Kristin Hurst, Director of Marketing & Communications

CE Tech Tips –August 2020

**NOTICE**
Due to the danger and complexity of electronic equipment repair, the following technical tip is intended for professional reference only. Please refer to manufacturer’s recommendations as Encompass does not guarantee the accuracy, reliability or safety of this information.

Hisense TV, 48H5
Reason for Service: Dead
Solution: Found couple of shorted diodes on power board, replaced whole power board.

Hitachi TV, 53SDX01B
Reason for Service: HV comes up, then set shuts down
Solution: Pin 1 of ip01 was 0 volts because dp14 was leaky. Replacing fixed set.

Magnavox TV, 47MF437B
Reason for Service: At power on, set chirps but will not start.
Solution: Replaced several bulged caps and Z902 and Z904 were defective.  P6KE120A.  Replacing these fixed the set.

Philips TV, 46PFL3908/F7
Reason for Service: Erratic operation
Solution: Bulletin: Check pin 4 of CN3105 on digital main board for 3.3 V with no keys on function board pressed. If voltage less than 3.3V, unplug keyboard from IR board.  If voltage returns to 3.3V, replace function board. If it does not, unplug CN3105.  If voltage returns to 3.3V, replace IR board. If problem continues, replace digital main board.

Samsung TV, LN40A500T1FXZA
Reason for Service: Power cycles with audible screech sound
Solution: Replaced C102.  47uF/6.3V ceramic, surface mount, blue box.

Toshiba TV, 46XV640U
Reason for Service: No video or OSD, but audio and backlights work
Solution: Found bad SM cap on main board,  C606, 22uF/16V.

Westinghouse TV, EW32S5KW
Reason for Service: Cycling red, green, blue, black. Can’t turn set off.
Solution: Set in test mode.  Press Exit on original remote.




Troubleshooting Cooling Issues with GE Refrigerators

**NOTICE**
Due to the danger and complexity of electronic equipment repair, the following technical tip is intended for professional reference only. Please refer to manufacturer’s recommendations as Encompass does not guarantee the accuracy, reliability or safety of this information. 

If your GE refrigerator is currently failing to cool food properly, it’s vital that you find a quick solution. This tech tip will help diagnose and fix various temperature problems.

While GE Appliances have a solid reputation for making some of the best refrigerators on the market — many of which can last for up to 20 years — cooling issues are among the most common problems. It’s a serious issue that can impact the shelf life of food and become a health hazard. This tip covers the following GE models:

GNE27JYMFS

GNE27JSMSS

GNE27JMMES

GNE27JGMWW

GNE27JGMBB

GNE25JSKSS

GNE25JMKES

GWE19JMLES

GNE25JGKBB

GWE19JSLSS

GNE25JGKWW

GWE19JGLWW

GWE19JGLBB

While the function of the refrigerator is fairly simplistic, it relies on several parts to consistently maintain the correct temperature. Several signs that a GE fridge isn’t working properly include:

  • Excessive condensation
  • Motor runs hot
  • Fridge making loud sounds
  • Food spoils much quicker than it should
  • Food is room temperature to touch

Following are some of refrigerator components to check as they are leading causes of cooling problems.

Power Supply

A lack of power is the easiest fault to identify, but it is surprisingly easy to ignore unless you tend to open the refrigerator at night. The easiest way to tell whether the refrigerator is receiving power is to open the door – if the light turns on, power is good.

If the power is not on, there are several potential solutions. Try plugging the unit into another socket or use a multimeter to check the current. Alternatively, you may need to change the plug fuse or replace the plug altogether.

Thermostat Dials

The refrigerator thermostat was probably initially set to between 35°F and 37°F. However, it’s very easy to knock the dial without realizing it. The dial for all modern GE models is located inside the fridge compartment, while fridge-freezer units use a dual temperature dial.

For dual temperature dials, the left dial is for the freezer, and the right is for the refrigerator. The dial runs from 1 (the warmest) to 9 (the coolest); switching the dial to 0 will turn off the cooling. Keep in mind it takes 24 hours after installation for the cooling unit to fully reach a new setting.

Faulty Temp Sensor

Setting the thermostat to the desired level won’t achieve much if the fridge’s computer fails to receive the right data. The thermistor, otherwise known as the temperature sensor, is responsible for detecting the temperature and sending the necessary info to the control board.

If the temperature does not seem to cool even after changing the temperature dial, you may need to invest in a new thermistor (part WR55X10025) to correct the issue. When fitting this new part, it’s vital to first disconnect the power supply from the unit. 

Fan Faults

The condenser fan is another key component for managing temperature. It sucks air through the front grille before circulating through condenser coils and over the compressor. One of the simplest troubleshooting steps is to defrost the fridge compartment. This will free up blades that were immobilized by ice. If this does not work, it may be necessary to purchase a new fan motor. The fan is located toward the floor at the back of the unit.

Seals & Level

The magnetic door seals, otherwise known as door gaskets, can also cause major problems by allowing cool air from inside the fridge to escape. Aside from affecting temperature inside the refrigerator, it forces the condenser fan to work even harder, which jacks up utility bills and is a more expensive repair.

Seals can become damaged over time, especially if the door is opened and shut constantly. Also, cold air can escape from fridges not sitting level on the floor. Using a spirit level to check the positioning of the fridge is key, and it needs proper ventilation space too.

Additional Faults

Other common problems that can affect cooling include:  clogged coils, cooling unit out of coolant or frost on the evaporator coils. Issues with the start capacity and start relay can also be at fault.

Problems with the main control board, such as signals to it, can cause a loss or reduction of cooling as well. In some cases, problems with freezer parts like the ice maker can actually impact fridge cooling.

When Troubleshooting Fails

Before trying to troubleshoot potential problems, be aware that modern GE appliances come equipped with a QR code and serial tag (located inside the fridge toward the top corner), which can be scanned to direct you to a troubleshooting page on GE’s website  for the exact model. Depending on the age of your product, it may also still be covered by warranty.

 

Visit Fred’s Appliance Academy to learn more about the training provided in appliance repair.

Special thanks to Fred’s Appliance Academy for this helpful tip!

 

 

Encompass Releases Mobile Inventory Management Application for Field Service Repair Industry

EZ StockTM App Tracks Parts Kept on Service Vehicles and Other Sites

Lawrenceville, Ga., August 18, 2020Encompass Supply Chain Solutions, Inc., a leading provider of replacement parts and supply chain services for a diverse range of product brands, today announced it is has launched a new application aimed at helping repair service providers better manage parts inventory and expedite the repair cycle.

EZ Stock from Encompass was commissioned from Mize – a leading provider of Connected Customer Experience Platform and Service Lifecycle Management software. The mobile and desktop app is intended to enable field service technicians to manage all aspects of “truck stock” – parts inventory maintained on service vehicles or at on-site locations. The app includes real-time connection to Encompass’ parts database and ecommerce website encompass.com.

With nearly 70 years of experience in parts management and supporting the service repair industry, Encompass worked closely with Mize developers to design the app’s functionality. EZ Stock has also been beta tested by select Encompass customers to further enhance performance and meet their business needs.

“We are constantly seeking ways to help our customers be more successful,” said Encompass President and CEO Robert Coolidge. “EZ Stock was created to help repair businesses complete in-home service calls during the first visit by having the parts they need readily available. Having to make multiple trips due to missing parts impacts consumer satisfaction, increases the provider’s costs and lowers technician productivity,”

With EZ Stock, technicians can quickly check parts availability in their service vehicles and service centers, as well as the stock of other technicians. They can then easily research and place parts orders with Encompass or transfer parts among their fleet when needed for repairs or inventory replenishment.  Part photos, exploded views and service bulletins are also available within the application. The app is available for both iOS and Android devices with a paid nominal monthly subscription, which is waived for customers meeting a minimum parts spend.

“EZ Stock is a value-added service we hope will help our customers better track and stock field inventory to significantly increase repairs and avoid product replacements,” said Coolidge.

Jim Rushton, Mize vice president of B2C Service Solutions, said service providers can obtain more information about the app and test it with a 30-day free trial at ezstock.mizecx.com.

“We made the mobile inventory app simple and quick for field service technicians to keep track of their truck stock parts,” said Rushton. “Seamless integration with Encompass makes it very easy to check availability, order and receive parts. The cost-effective subscription model enables field service companies to get immediate savings in technician time and inventory costs, while improving first call completes.”

About Mize

Mize enables companies to optimize key post-sale customer interactions, such as product registrationwarrantyservice planspartssupportservice, and maintenance, to increase customer satisfaction and retention. Mize Connected Customer Experience Platform and Smart Blox elevate customer experience, engagement, knowledge analytics, and revenue from the existing customer install base.  Mize harnesses web, mobile, cloud, IoT, and analytics technologies to maximize customer lifetime value. To learn more about the Mize visit www.m-ize.com

 About Encompass Supply Chain Solutions, Inc.

Formed in 1953, Encompass is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.

For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and Twitter.

CONTACT: Kristin Hurst, Director of Marketing & Communications