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CE Tech Tips — February 2020

**NOTICE**
Due to the danger and complexity of electronic equipment repair, the following technical tip is intended for professional reference only. Please refer to manufacturer’s recommendations as Encompass does not guarantee the accuracy, reliability or safety of this information.

JBL Subwoofer, MP418SP
Reason for Service
: Motor boating audio
Solution: Checked main filters (8200uF/110V) for bad solder, arcing on board, etc. Cleaned all and resoldered.

JVC TV, LT46AM73
Reason for Service:
Set powers on and off, but no picture or backlights
Solution: Replaced Q3817 and Q 381, plus open 1A fuse.

LG TV, 47LK520
Reason for Service:
No video, but has backlights and video
Solution: Removed and cleaned LVDS cables on both ends.

Samsung TV, PN64D8000FFXZA
Reason for Service:
Shuts down intermittently
Solution: Found bad solder at TS801 and TS802. Resoldering fixed set.

Samsung TV, PN51D6500DFXZA
Reason for Service:
Shuts down, or Picture and Splash screen alternate every few seconds
Solution: Replaced main board.

Samsung TV, LN-T5265FXAA
Reason for Service
: Set has sound and video but no backlight
Solution: Found bad solder connections on T1801 and resoldered.

Samsung TV, LN46A650A1F
Reason for Service
: Dead set
Solution: Found and replaced two 1000uF/25V caps in power supply.

Vizio TV, SV320XVT
Reason for Service:
Back lights don’t work
Solution: Replaced Q203 & Q204 on power board, as well as R209, 0.1 ohm/2W.

How to Replace Oven Door Switch

**NOTICE**
Due to the danger and complexity of electronic equipment repair, the following technical tip is intended for professional reference only. Please refer to manufacturer’s recommendations as Encompass does not guarantee the accuracy, reliability or safety of this information. 

 

While the oven door switch may not seem to mean much for oven functionality, it actually is of some importance. First, it influences how the oven light works. For many ovens, the door switch turns on the light if the oven opens, and turns it off when it closes unless the oven light switch is on. Also, the door switch affects the cleaning function in that the oven won’t self-clean if the door switch has stopped working and doesn’t sense the door is closed when it is.

This post provides detailed instructions on replacing an oven door switch, which is a simple repair with an interesting step.

Gather Supplies

Find the correct replacement door switch for your oven by checking the owner’s manual for the part number.  Other supplies include:

  • Screwdriver – Phillips and flat head
  • Work gloves
  • Prop stick

Safety First

  • Disconnect Power
    Because this repair involves an electrical component, there is risk for dangerous shock. Be sure to cut power to the oven before beginning work. If you can’t reach the plug — very common with built-in ovens — turn it off at the breaker.
  • Put on Gloves
    This repair also involves handling potentially sharp surfaces inside the oven, so it is especially important to wear work gloves for protection.

Open Top

  • Open Oven Door
    Open oven door all the way to access the front of the door switch and the underside of the cooktop lip.
  • Remove Screws Beneath Cooktop Lip
    Underneath the front lip of the cooktop are two screws with heads pointing toward the floor. Unscrew them and set aside.
  • Carefully Pull Cooktop Forward
    Pull cooktop forward to free two hinge tabs at back of cooktop and lift up. It’s okay to wiggle and lift cooktop as you pull it free.
  • Lift and Prop Cooktop
    Once cooktop is free of  hinge tabs, lift up front of cooktop like a box lid. Use piece of wood or sturdy stick to prop it open, bracing on metal. Be careful not to damage oven insulation underneath.

Remove Existing Door Switch

  • Identify Door Switch
    The door switch is a small cylindrical part set into upper right or left corner of oven door aperture with wires through the back.
  • Disconnect Wires
    Remember which color of wire is on top, and then disconnect wires. Take a picture for help when reassembling.
  • Release Locking Tabs
    With flat-head / slot screwdriver, press down on metal locking tabs of door switch, allowing switch to loosen.
  • Pull Out Door Switch
    Pull door switch out through front of oven and set aside. Switch can be thrown away or e-recycled.

Install New Door Switch

  • Push New Switch into Place
    Slide new door switch into place through now-vacant hole in front of oven door aperture. Press until locking tabs click.
  • Connect Wires
    Reconnect wires in same way they were connected to existing door switch.

Reassemble Oven

  • Remove Prop and Lower Oven
    Reverse process to open oven top. Start by removing prop stick and gently lowering cooktop back onto oven body.
  • Fit Hinge Tabs Below Upper Control Panel
    While sliding oven cooktop backward, be sure tabs fit neatly underneath control panel.
  • Line Up Cooktop Sides
    Ensure sides of cooktop settle correctly over top of oven body and are not leaning to left or right.
  • Push Back Firmly
    Now firmly and carefully, push cooktop back into place. You may need to wiggle it and vary force to get firmly into place.
  • Return Mounting Screws
    Now return mounting screws underneath cooktop lip.

Test Repair

  • Restore Power
    Plug oven back in or switch breaker back on.
  • Open and Close Door
    Next, try opening and closing oven door with oven light manually turned off. Check if light comes on when door opened and turns off when closed.
  • Run Self-Cleaning Cycle
    Now, test run self-cleaning cycle. If oven runs complete cycle, repair was a complete success!

 

Special thanks to Fred’s Appliance Academy for this helpful tip!

 

 

Encompass Opening New Facility in Greater Atlanta Area to Accommodate Record Business Growth  

Lawrenceville, Ga., February 3, 2020Encompass Supply Chain Solutions, Inc., a leading provider of replacement parts and supply chain services for a diverse range of product brands, today announced it is relocating its Service Operations group to help manage significant expansion within its repair parts business.

Encompass Service Operations, which comprises reverse logistics and depot repair functions, will move from Encompass’ headquarters and flagship warehouse and distribution center In the Greater Atlanta area to a new facility less than five miles away. The group mainly performs depot repairs on a variety of electronics on behalf of major retailers, manufacturers and extended warranty providers,  as well as manages several reverse logistics programs.

The new site – 3105 Sweetwater Road, Lawrenceville, Ga. – is expected to be open within the next 30 days and augments Encompass’ other distribution centers in Florida and Nevada.

“Encompass has been experiencing record transaction growth over the past three years driven largely by our diverse parts business, exclusive supply chain programs, and certain core customer segments that are unique to Encompass,” said Encompass President and CEO Robert Coolidge. “Moving the depot repair operation will free up space in our primary distribution facility needed to further increase our efficiency and productivity.”

Coolidge said the Service group will still have ready access to repair parts since the new location is only minutes away.

“This is an ideal solution to meet our space needs while still maintaining strong support to both Service and parts customers.”

About Encompass Supply Chain Solutions, Inc.

Formed in 1953, Encompass is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.

For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and Twitter.

CONTACT: Kristin Hurst, Director of Marketing & Communications

Sales Tax Certificate Deadline Extended

DEADLINE EXTENDED

TAKE ACTION BEFORE FEB. 28, 2020

To comply with individual state sales tax regulations, Encompass must collect sales tax certificates for each state in which your business is exempt and to which you have part orders shipped. The deadline to submit your current certificate to Encompass has been extended to
Feb. 28, 2020.  After this date, Encompass must start assessing sales tax on orders placed with us until we receive and verify your certificate.

Additionally, Encompass is unable to refund any sales tax charged during the period between Feb. 28, 2020, and receipt and verification of your sales certificate. To recoup sales tax paid, your business will instead need to claim it on your corporate tax return. As such, the easiest way to avoid this hassle is to immediately email your sales tax certificate(s) to: salestax@encompass.com.
If you have any questions, please contact Anita Nash, Encompass Accounts Receivable Manager: 678.405.5380, ext. 1563 or anash@encompass.com.

 

Comvest Leads Management-Backed Recapitalization of Encompass Supply Chain Solutions, Inc.

 

 

How to Replace Broken Dryer Buzzer

**NOTICE**
Due to the danger and complexity of electronic equipment repair, the following technical tip is intended for professional reference only. Please refer to manufacturer’s recommendations as Encompass does not guarantee the accuracy, reliability or safety of this information. 

 

Many people rely on dryer buzzer alerts to keep laundry moving efficiently, while others find the sound annoying and keep it turned off.  If you find the alerts more of a help than a hindrance, read on to see how easy it is to replace a broken Whirlpool-style dryer buzzer.

Get It Together

The first step to any appliance repair is to gather all necessary tools and the correct replacement buzzer. Be sure to double check the part number for your dryer’s make and model before placing an order. Here’s what you need:

  • Replacement Buzzer
  • Screwdriver (flat head and Phillips)
  • Hand Towel or Cloth
  • Work Gloves (optional)

Repair Steps

  1. Unplug Dryer — Because this is an electrical repair, start by unplugging the dryer. This prevents shock when changing out the electrical components.
  2. Pull Dryer from Wall — Move the unit away from the wall and/or turn it to have enough room to stand behind it while accessing the upper back panel.
  3. Open Back Panel — Remove the mounting screws attaching the back panel to the control panel housing and set aside. Use the towel to fully pull away the back panel as the edges can be sharp. Work gloves can also keep your hands safe from an accidental cut. Set the panel aside next to the screws.
  4. Remove Broken Dryer Buzzer — Take off the buzzer knob or button. Trace the button to the exact location in the back of the dryer. Different dryer models often place the buzzer in various locations, so this is the most reliable way to find the right part. You can also match it to the appearance of your replacement part.
  5. Disconnect Wiring Clip — Pull wiring clip free from existing, broken buzzer [you may need to press a release catch].
  6. Unfasten Mounting Screw(s) — The existing buzzer should be mounted with one or two screws, which need to be removed and set aside. Now, remove the buzzer and discard, or preferably recycle.
  7. Install New Part — Start by connecting the wiring clip to the back of the new buzzer, just as the previous buzzer was connected. This is easier to do while the buzzer is not yet fastened.
  8. Align New Buzzer — Align the new buzzer into place. There may be a second screw point or a small lip or clip that slots into a hole where the top of the buzzer should go. Make sure that one or both screw holes are aligned with the mounting points inside the control panel. Then, fasten the mounting screws firmly to hold new dryer buzzer in place.
  9. Return Knob & Reassemble Dryer — Finally, if you removed the knob or button, return it to the front of the dryer panel. With the new part installed, close the back panel, aligning it into place and ensuring the mounting screw holes line up with the dryer panel housing. Fasten the back panel mounting screws and push the dryer back toward the wall. Be careful with the dryer duct tubing, which will need to remain uncrumpled while you push the dryer.
  10. Test New Buzzer — Plug the dryer back in and set a short timed drying session to ensure the buzzer sounds.

 

Special thanks to Fred’s Appliance Academy for this helpful tip!

 

 

CE Tech Tips — January 2020

**NOTICE**
Due to the danger and complexity of electronic equipment repair, the following technical tip is intended for professional reference only. Please refer to manufacturer’s recommendations as Encompass does not guarantee the accuracy, reliability or safety of this information. 

Hitachi TV, 42HDS52A
Reason for Service: Lines in picture
Solution: Replacing logic board fixed set.

Panasonic TV, TC-L32C22
Reason for Service: Dead, 10 blink error
Solution: Replaced IC7301 on power supply board.

Samsung TV, TX-T2793H
Reason for Service: No picture, vertical collapsed
Solution: Replaced vertical IC and both C301 and C314.

Samsung TV, LN40A500T1FXZA
Reason for Service: Picture looks bad (smeared) but menu okay
Solution: Replacing T-Con fixed problem.

Samsung TV, UN60EH6002FXZA
Reason for Service: Very hard to turn set on; took several tries
Solution: Replacing main board fixed issue.

Samsung TV, LN40B630
Reason for Service: Dead
Solution: Replaced Q1820 and Q1821, and fuse FM8025.  (3.15)

Sony TV, KP51WS510
Reason for Service: Dead, six blink error
Solution: Replaced regulator IC5004 and C5031.

Toshiba TV, 46XV640U
Reason for Service: Set has backlight and audio, but no video
Solution: Found defective cap, C506.  SMD electrolytic 22uF/16V.

Vizio TV, E421VA
Reason for Service: Logo is amber in standby, when power pushed, logo turns white for second, then set shuts down
Solution: Replaced power supply.

 

 

 

 

New Year, New Functionality and Convenience

Encompass Simplifies Parts for Customers with More Data, New Payment Options, Helpful Tools

Parts Ledger

Parts Ledger

Encompass is kicking off 2020 by empowering business customers with the data they need to further simplify repair parts management! We are committed to continually introducing new tools and resources to help minimize the hassles of dealing with parts.

Everything You Want to Know About Parts & Your Encompass Account

Knowledge is power, so we’re stepping up our data game to provide even more account details than ever before. Just about anything you want to know about parts you’ve purchased from Encompass can be found in the My Account section of encompass.com.

Beyond lists of orders and invoices, you can quickly view and download several other reports that can assist you with tracking and reconciling key business financials. Reports detailing pending parts and core returns from any manufacturer are available, as well as warranty credits due over the past 60 days. For your convenience, a link to the the parts ledger is included on the parts detail pages in addition to being accessible in the My Account section.

                  LG Product Exploded View

Additionally, to help you better plan your on-hand parts inventory, we offer a report titled Stock Recommendations, which lists your most frequently purchased parts within the past month.

All of this data and more can be found under the heading Downloadable Reports.

Additional Convenient Tools

  • Online Payments – You spoke, and we listened: terms customers now have the option to conveniently pay their invoices online by credit card.
  • LG Product Exploded Views – To help identify parts associated with LG products, we’ve added 4,000 new schematics. Links to parts are listed with the exploded views for easy ordering. We’ve also got schematics for other top brands, including Samsung and Whirlpool.

       EZ Stock Inventory                   Snapshot

  • Batch Order Entry – Need to order numerous parts at once? Just use our simple Batch Order Entry feature to enter up to 100 different parts. The tool enables you to specify quantity if you want to order more than one of any part.
  • EZ StockTM App – We are still fine tuning our new “truck stock” app that will help you track and manage parts inventory within your service vehicles. This feature rich tool is expected to be available within the next few weeks once we ensure it’s working as expected.
  • Coupa Procurement System Encompass parts are now accessible via Coupa, a popular purchasing platform used by numerous companies for one-stop procurement of multiple goods and services.

The year has only just begun, so please stay tuned for many more enhancements coming to support our valued customers!

Lenovo Renews Exclusive Parts Support Agreement with Encompass

Deal comprises parts for post-warranty repairs of popular Idea and Think computer brands

Lawrenceville, Ga., December 20, 2019Encompass Supply Chain Solutions, Inc., a leading provider of replacement parts and supply chain services for a diverse range of product brands, today announced it will continue distributing parts for Lenovo’s Idea and Think computer brands until at least 2022 under a recent contract extension.

In addition to parts supply, the three-year agreement also calls for Encompass to continue providing contact center support and hosting a customized ecommerce web portal to help customers quickly find Lenovo parts: lenovo.encompass.com. Encompass supplies end users, authorized service centers, retailers and third-party administrators with genuine Lenovo parts for out-of-warranty repairs; Lenovo retains management of in-warranty parts distribution.

Encompass was first tapped in 2015 to manage parts supply for non-warranty repairs of Lenovo Idea tablets, laptops and desktops. Based on the success of that program, Lenovo expanded the agreement in 2016 to include the Think brand.

“We are very gratified to have earned Lenovo’s confidence and trust to continue supporting their flagship brands,” said Eddie Cafferty, director of Encompass’ Computer Vertical Business Development.

Cafferty said Encompass’ performance on the Lenovo program is closely tracked by specific metrics the supplier must attain, such as order fill rates, same day shipping, on-time delivery and order accuracy. Encompass provides Lenovo regular comprehensive reporting on performance metrics, as well as data on inventory levels and customer transaction history.

Lenovo North America Parts Sales Director Rick Julien said Encompass has so far achieved its performance obligations and customer service responsibilities.

“Lenovo has been extremely pleased with Encompass and their support of both our consumer and commercial customers,” said Julien. “We understand how vital computing devices are to the everyday lives of users and are fully committed to standing behind our products after the sale. As such, it’s critical for us to have a partner that can be relied upon to represent our brand and ensure fast access to Lenovo Genuine Parts to keep their Lenovo products functioning properly.”

About Lenovo

Lenovo is a US$39 billion personal technology company, the largest PC company in the world, serving customers in more than 160 countries. Dedicated to building exceptionally engineered PCs and mobile internet devices, Lenovo’s business is built on product innovation, a highly-efficient global supply chain and strong strategic execution. Formed by Lenovo Group’s acquisition of the former IBM Personal Computing Division, the company develops, manufactures and markets reliable, high-quality, secure and easy-to-use technology products and services. Its product lines include legendary Think-branded commercial PCs and Idea-branded consumer PCs, as well as servers, workstations, and a family of mobile internet devices, including tablets and smartphones. As a global Fortune 500 company, Lenovo has major research centers in Yamato, Japan; Beijing, Shanghai and Shenzhen, China; Sao Paulo, Brazil, and Raleigh, North Carolina. For more information see www.lenovo.com.

 About Encompass Supply Chain Solutions, Inc.

Formed in 1953, Encompass is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.

For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and Twitter.

CONTACT: Kristin Hurst, Director of Marketing & Communications

Avoiding Kitchen Fails During Holidays

We’ve all been had our share of kitchen fails during the worst times possible — when there’s a house full of people starved for that big holiday meal. While it may be harder to recover from a pack of dogs running off with your turkey (thanks Christmas Story), there are many steps you can take to reduce the chances of having to whip up a meal with ingredients from the closest convenience store. Here are a few:

Clean Oven Well in Advance of Holiday Cooking

If you’re one of the many people who hate even the thought of cleaning an oven and mostly only do it when moving, don’t start now! Malfunctions are likely to happen if an oven’s self-cleaning mode hasn’t been regularly activated.

A major cleaning should be done at least a couple of months before the holidays whether you’re using the self-cleaning function or regular spray cleaner. Cleaners can leave harsh residues that can take some time to dissipate.

For an easy, quick cleaning if time has run out, you could opt to just scrape off build up and then wipe down the racks and sides with a wet cloth. To help keep oven cleaning more manageable in the future, consider using heat resistant oven mats. They sit on the floor of the oven to catch food particles and can be cleaned or replaced as needed.

Dishwashers Need Love Too

Unless you want to spend hours washing dishes by hand, your dishwasher is going to be a life saver so show it some love (and minimize problems):

  1. Follow Detergent Directions – Overfilling the detergent dispenser doesn’t get dishes cleaner, and can damage the inner workings of the dishwasher.
  2. Discard Large Food Particles – Big chunks of food can clog jets, but…
  3. Don’t Clean Before Cleaning – Believe it or not, dishes don’t get “extra clean” when you scrub them to perfection before loading. Dishwasher detergent enzymes actually need a little (emphasis on “little”) residue to activate and work properly.
  4. Jump Start the Heat – Turn on hot water in the sink nearest the dishwasher to help get steaming water going when starting the cycle.

Get That Fridge Organized for Leftover Extravaganzas

Be sure to stock up on reusable plastic or glass (for the eco-conscious) containers ahead of time for inevitable leftovers. If you’re feeling generous and have a lot of food, use freezer bags to send leftovers home with guests.

For less hassle on the big day, clean out your refrigerator in the days before the big meal so it’s easier to store more. Just know that the more you have to store, the less air will flow through the fridge. Also, foods that could go in the freezer but you want ready access to should be placed in the rear of the fridge where the cold air duct is. Food that shouldn’t freeze can be stored closer to the door where air is warmer.

Ice, Ice Baby (couldn’t resist)

Ice is one of those things you’re always sending someone out to get more of. To keep the ice flowing and Uncle Roy happy, consider emptying out the ice compartment a few days ahead of your meal and refill with good, fresh ice. Ice that’s been stagnating in the freezer can easily pick up the taste of anything else stored there. Put the fresh ice into plastic bags to shield it from circulating air and store in the freezer.

Hopefully these tips will help, but when something does go wrong, try not to sweat it. A burnt turkey or shortage of ice cubes won’t ruin time you get to spend with family and friends!