Author - Kristin Hurst

CE Tech Tips — December 2020

**NOTICE**
Due to the danger and complexity of electronic equipment repair, the following technical tip is intended for professional reference only. Please refer to manufacturer’s recommendations as Encompass does not guarantee the accuracy, reliability or safety of this information.

Hitachi TV, 57S710S
Reason for Service: Using HDMI connection,
black picture with no Sync on OCD.
Solution: Clean HDMI jack with 99.8% isopropyl alcohol.

JVC TV, JLC32BC3002
Reason for Service: When set turned on, JVC logo appears,
then sound but no backlights.
Solution: Found shorted D602 on power supply board. MUR460

LG TV, 32LP1DC
Reason for Service: No audio
Solution: Replaced main board.

Samsung TV, PN64D80000FF
Reason for Service: Relay clicks on and off.
Solution: Resoldered TS801s and TC802s on power board.

Samsung TV, LN46C550JIFXZA
Reason for Service:  Set won’t come on, red LED blinks continuously.
Solution: Disconnect LVDS cable; if set comes on with melody, it’s either bad T-con or panel. Reconnect LVDS and unplug cables from T-Con to panel. If set comes on, panel is bad.

Sanyo TV, DP50749
Reason for Service: Power cycles on and off.
Solution: Replaced IC5750 on main board.

Sony TV, KDL46V2500
Reason for Service: Dead set, four red blink error.
Solution: Check all inverter transformers and their associated sm resistors.


Want more tips? Click here to see all electronics and appliance tips!





Encompass Tapped to Manage Parts Supply for Lasko Products

Deal includes Lasko’s full line of top quality home comfort products

Lawrenceville, Ga., November 17, 2020Encompass Supply Chain Solutions, Inc., a leading provider of replacement parts and supply chain services for a diverse range of product brands, today announced it has finalized an agreement to manage the parts supply chain for Lasko Products, a top name in home air heating, cooling and purifying products.

Under the deal, Encompass will manage the parts supply chain for Lasko brand fans, heaters, air purifiers and humidifiers. Service includes parts forecasting, purchasing, warehousing, distribution and ecommerce hosting.

Encompass is supplying parts and accessories to retailers and other business affiliates, as well as consumer end users. To streamline access to Lasko parts, Encompass has developed a customized ecommerce portal lasko.encompass.com.  The Lasko program will be managed through Encompass’ Florida, Georgia, Nevada and New York facilities to expedite delivery throughout the U.S.

“Encompass is pleased with the opportunity to partner with Lasko,” said Encompass President and CEO Robert Coolidge. “Like other leading manufacturers we support, Lasko understands the importance of continuing to service their customers after the sale and reinforce brand loyalty.”

Coolidge said the program will be continually assessed through performance metrics co-developed with Lasko. Encompass will be measured on such indicators as same day shipments, fill rates, order accuracy, returns processing and more.

“One of Encompass’ core competencies is delivering full visibility to client programs,” said Coolidge. “Lasko may not be handling parts every day, but they still need tangible reassurance that their customers are being well taken care of.”

Lasko Director of Customer Experience Inger Heller said Encompass would be held to strict standards to ensure the supplier maintains strong aftersales support for all Lasko products.

“While Lasko has evolved throughout our 100-year history, we have never wavered from our commitment to excellence in the products we make and the service we provide our valued customers,” said Heller. “In turn, we seek out partners like Encompass who share this dedication and have the resources and expertise to help enhance support of our products once they’re in the market.”

 

About Lasko Products, LLC
Lasko is a respected leader in home comfort products, known for quality with a heritage deeply rooted in longevity and loyalty. Lasko has been designing, engineering and building high performance products in the U.S. and around the world for 114 years. Started in 1906, by Mr. Henry Lasko, the company has grown into a global organization and highly reputable brand of portable fans, ceramic heaters, humidifiers and air purifiers. Lasko is owned by Comvest Partners and JW Levin Management Partners. Products can be found at most retailers and many online sites. For more information, please visit lasko.com.

About Encompass Supply Chain Solutions, Inc.
Formed in 1953, Encompass is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.

For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and Twitter.

 

CONTACT: Kristin Hurst, Director of Marketing & Communications

 

CE Tech Tips — November 2020

**NOTICE**
Due to the danger and complexity of electronic equipment repair, the following technical tip is intended for professional reference only. Please refer to manufacturer’s recommendations as Encompass does not guarantee the accuracy, reliability or safety of this information.

LG TV, 47LS4500-UD
Reason for Service: No picture and no backlight.
Solution: Found D607 shorted in the power supply.  MUR460AX

Samsung TV, PN51D6500D
Reason for Service: Set shuts down, or clicks on and off, has picture and splash screen every 5 or 6 seconds.
Solution: Replacing main board fixed this set. BN94-04728A

Samsung TV, LN40A500T1FXZA
Reason for Service: Set comes on, then as it warms up, picture problems, then shuts down.
Solution: Check for bad caps, C102 and C131 on main. 

Sharp TV, LC60LE650U
Reason for Service: Dead set, no standby.
Solution: Replaced shorted IC7903, (A6069H), and opened R7900, 0.22 ohm fusible.

Sony TV, KDL46W4100
Reason for Service: Backlights come on, then turn off within few seconds with 14 blink error.
Solution: Found and replaced 7A open fuse on LCD controller module.

Toshiba TV, 32HL67U
Reason for Service: At turn on, screen lights up for second, then dims way down; sound okay.
Solution: Replacing T-Con fixed set.

Vizio TV, VP422HDTV10A
Reason for Service: Dead, no standby 5V or amber logo.
Solution: Found open cap in power supply, C8006.  22uF/450V.  Replacing fixed set.

 


Want more tips? Click here to see all electronics and appliance tips!





Encompass Appointed Exclusive Repair Parts Supplier for Bowers & Wilkins

Deal comprises distribution throughout the U.S. and Canada

Lawrenceville, Ga., November 4, 2020Encompass Supply Chain Solutions, Inc., a leading provider of replacement parts and supply chain services for a diverse range of product brands, today announced it will manage parts distribution for the Bowers & Wilkins line of high-end audio products.

Under an agreement with Bowers & Wilkins, Encompass will handle all aspects of the manufacturer’s parts supply chain from planning and procurement to order fulfillment and returns. The deal covers both warranty and non-warranty parts and accessories for Bowers & Wilkins’ full line of high-performing home and car audio systems and headphones.

Encompass Senior Vice President of Business Development Joe Hurley said the addition of Bowers & Wilkins is an ideal fit for Encompass, which has nearly 70 years of electronics parts experience.

“We have a long history in the Consumer Electronics parts industry and support many other top manufacturers,” said Hurley. “With extensive best practices and expertise in this product vertical, we can offer turnkey, more cost-efficient parts supply chain management service.  Our goal is to free up time and resources for Bowers & Wilkins, enabling them to focus on what they do best: designing top-flight audio systems and accessories.”

Encompass will support the Bowers & Wilkins service network and end users in the U.S. through distribution facilities in Georgia, Nevada, Florida and New York and will leverage in-country partnerships to serve Canadian customers. Parts can be conveniently ordered online through the company’s ecommerce website encompass.com.

“Bowers & Wilkins clearly values superior customer service and is committed to delivering complete support for their products beyond the sale,” said Hurley. “The Encompass team is well-prepared to provide a quality aftersales experience for their customer base to help further reinforce loyalty to the Bowers & Wilkins brand.”

 

About Bowers & Wilkins

Bowers & Wilkins has an unrelenting dedication to audio excellence, delivering breath-taking performance with accuracy and clarity of sound that brings the listener closer to the original recording. We call this True Sound.

Our award-winning headphones, loudspeakers and wireless audio systems combine engineering innovation and harmonious design that delight music lovers around the world. At the forefront of high-performance audio technology for more than 50 years, Bowers & Wilkins has earned countless awards and accolades from some of the most influential and important publications, musicians, recording studios, and music labels including Abbey Road Studios, Skywalker Studios, BMI, and Hollywood Records. Our valued relationships with BMW, McLaren Automotive, Maserati and Volvo Cars, has allowed us to push the boundaries of premium in-car audio systems. We have also delivered award-winning sound performance with Philips TV in their range of OLED+ televisions.

Design excellence and technological innovation run deep in our lifeblood. The research and development laboratory that John Bowers founded in Steyning in 1976 was the first of its kind, hiring only the most talented and inquisitive of engineers in a quest to discover the secrets of acoustic behaviour. Many of the advances made by our engineers – such as the pioneering use of materials like Continuum™ and Diamond – have not only influenced the way we make our speakers, but how all loudspeakers are made.

 About Encompass Supply Chain Solutions, Inc.

Formed in 1953, Encompass is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.

For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and Twitter.

CONTACT: Kristin Hurst, Director of Marketing & Communications

HVAC Industry Exec Joins Encompass

Lynn Tedim to Lead Company’s Emerging Heating and Cooling Parts Vertical

Lawrenceville, Ga., September 10, 2020 – Encompass Supply Chain Solutions, Inc., a leading provider of Distribution, 3PL and 4PL solutions for a diverse range of repair parts and finished goods, today announced that Lynn Tedim will serve as the company’s HVAC Market Manager.

Tedim joins Encompass with more than 10 years of experience in the Major Appliance and Heating, Ventilation and Air Conditioning (HVAC) industries. Most recently she was the proprietor of a residential and commercial repair service provider based in South Florida. In this role Tedim formulated and implemented all company internal processes and protocols and managed the firm’s operating budget, asset control, inventory and hardware procurement.

Previously, Tedim served as order manager for Florida Builder Appliances, a white goods distributor and subsidiary of Sears Holding Corporation. Other positions she has held include sales manager/customer support for Copylite Products – an imaging parts and whole units supplier – and system infrastructure project leader for American Express.

Encompass Senior Vice President of Business Development Joe Hurley said the supplier has been diligently working to strengthen its Major Appliance and HVAC parts verticals.

“We are focused on expanding our existing HVAC parts vertical and needed a dedicated, knowledgeable resource to lead this effort,” said Hurley. “Lynn’s direct experience building relationships with service providers and HVAC manufacturers made her an ideal candidate to help take this vertical to the next level and beyond.”

                             Lynn Tedim

Tedim will be based at Encompass’ distribution center in the Greater Fort Lauderdale area in Florida – one of the top states in the country for HVAC installation. She said she, too, is looking forward to leveraging her background to help the company execute its strategic vision.

“It’s exciting to be joining a company that has so much to offer customers beyond just replacement parts,” said Tedim. “In addition to all the different product categories they supply as a convenient one-stop source, Encompass is continually introducing new technology and service enhancements to support the repair industry. These are great value propositions to attract HVAC manufacturers and repair providers.”

Hurley said another key Encompass initiative that Tedim will help lead is to increase the company’s ability to deliver critical parts next day.

“When the AC or refrigerator goes out – particularly in the summer – you can’t afford to wait any more than a day to get it fixed. While we currently cover a significant portion of the U.S. within  one day, we still have gaps. Lynn will be a tremendous resource to help seek opportunities to expedite delivery and increase customer satisfaction.”

About Encompass Supply Chain Solutions, Inc.

Formed in 1953, Encompass is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.

For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and Twitter.

CONTACT: Kristin Hurst, Director of Marketing & Communications

Encompass Releases Mobile Inventory Management Application for Field Service Repair Industry

EZ StockTM App Tracks Parts Kept on Service Vehicles and Other Sites

Lawrenceville, Ga., August 18, 2020Encompass Supply Chain Solutions, Inc., a leading provider of replacement parts and supply chain services for a diverse range of product brands, today announced it is has launched a new application aimed at helping repair service providers better manage parts inventory and expedite the repair cycle.

EZ Stock from Encompass was commissioned from Mize – a leading provider of Connected Customer Experience Platform and Service Lifecycle Management software. The mobile and desktop app is intended to enable field service technicians to manage all aspects of “truck stock” – parts inventory maintained on service vehicles or at on-site locations. The app includes real-time connection to Encompass’ parts database and ecommerce website encompass.com.

With nearly 70 years of experience in parts management and supporting the service repair industry, Encompass worked closely with Mize developers to design the app’s functionality. EZ Stock has also been beta tested by select Encompass customers to further enhance performance and meet their business needs.

“We are constantly seeking ways to help our customers be more successful,” said Encompass President and CEO Robert Coolidge. “EZ Stock was created to help repair businesses complete in-home service calls during the first visit by having the parts they need readily available. Having to make multiple trips due to missing parts impacts consumer satisfaction, increases the provider’s costs and lowers technician productivity,”

With EZ Stock, technicians can quickly check parts availability in their service vehicles and service centers, as well as the stock of other technicians. They can then easily research and place parts orders with Encompass or transfer parts among their fleet when needed for repairs or inventory replenishment.  Part photos, exploded views and service bulletins are also available within the application. The app is available for both iOS and Android devices with a paid nominal monthly subscription, which is waived for customers meeting a minimum parts spend.

“EZ Stock is a value-added service we hope will help our customers better track and stock field inventory to significantly increase repairs and avoid product replacements,” said Coolidge.

Jim Rushton, Mize vice president of B2C Service Solutions, said service providers can obtain more information about the app and test it with a 30-day free trial at ezstock.mizecx.com.

“We made the mobile inventory app simple and quick for field service technicians to keep track of their truck stock parts,” said Rushton. “Seamless integration with Encompass makes it very easy to check availability, order and receive parts. The cost-effective subscription model enables field service companies to get immediate savings in technician time and inventory costs, while improving first call completes.”

About Mize

Mize enables companies to optimize key post-sale customer interactions, such as product registrationwarrantyservice planspartssupportservice, and maintenance, to increase customer satisfaction and retention. Mize Connected Customer Experience Platform and Smart Blox elevate customer experience, engagement, knowledge analytics, and revenue from the existing customer install base.  Mize harnesses web, mobile, cloud, IoT, and analytics technologies to maximize customer lifetime value. To learn more about the Mize visit www.m-ize.com

 About Encompass Supply Chain Solutions, Inc.

Formed in 1953, Encompass is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.

For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and Twitter.

CONTACT: Kristin Hurst, Director of Marketing & Communications

CE Tech Tips — July 2020

**NOTICE**
Due to the danger and complexity of electronic equipment repair, the following technical tip is intended for professional reference only. Please refer to manufacturer’s recommendations as Encompass does not guarantee the accuracy, reliability or safety of this information.

Hitachi TV, 60SX2K
Reason for Service: No color
Solution: Replaced leaky 2D-7004.

LG TV, 37LG10-UM
Reason for Service: Picture was washed out.
Solution: Replaced U202 on the T-Con board.  AS15-U.

Onkyo Recriver, TXSV727
Reason for Service: Unit in protect mode
Solution: Replaced Q615, Q621, Q623 and R639, 2.2k ohm.

Panasonic TV, TC50PX24
Reason for Service: Shutdown,10 blink error
Solution: Replaced SS module.

Sanyo TV, DP47460
Reason for Service: Dead set
Solution: Found and replaced bad IC601 on power board. A6051M.

Samsung TV, PN58C6400TFXZA
Reason for Service: Set has audio but no video.
Solution: Replaced Q5006 and Q5008 on main board.

Sony TV, KDL46W4100
Reason for Service: Backlight comes on then shuts off in short time. Error 14 blinks.
Solution: Replaced LCD controller.

Vizio TV, E601i-A3E
Reason for Service: Remote and replacement not working, but front panel buttons work fine.
Solution: Found leaky SM cap off vcc leg of I.R. diode.

 



How to Fix Noisy Dryer

**NOTICE**
Due to the danger and complexity of electronic equipment repair, the following technical tip is intended for professional reference only. Please refer to manufacturer’s recommendations as Encompass does not guarantee the accuracy, reliability or safety of this information. 

 

How to Diagnose and Fix a Noisy GE Dryer

Most dryers make noise when operating, but there’s a distinct difference between normal tumbling sounds and and abnormal sounds indicating a malfunction. Oftentimes, the type of sound a dryer emits can help pinpoint the specific failing part. If it’s a rumbling sound, for example, the blower wheel may be worn and loose whereas a grinding or scraping noise can signal a problem with the dryer glides. Luckily, both parts are fairly easy to replace. [Note: this post refers to GE dryer model DBXR463GBWW, but can be used as a general reference for other dryer models and brands.]

Dryer Repair Safety Tips

  • Before starting the repair, unplug dryer from wall and turn off gas supply.
  • Be sure to wear gloves and eye wear to protect against sharp objects while disassembling and reassembling the dryer.

Blower Wheel

The dryer blower wheel draws hot air into the appliance drum and then flows out the exhaust vent. As it ages, the blower can wear down, and become loose on its shaft. When this happens, a rumbling or thumping noise may be heard near the bottom of the dryer.

Replacing Dryer Blower Wheel

  1. First, remove the screws holding dryer console in place. Then, tilt console forward to disengage locking tabs, and lift part out to rest on back of dryer.
  2. To remove top panel, open dryer door and remove screws securing the front panel to top panel. Next, pull top panel toward you and lift it up and off dryer.
  3. Now remove screws holding front panel to dryer cabinet. Then, tilt front panel forward until you gain access to door switch harness, which is covered by a small metal shield. Move shield out of the way, and disconnect wires running to door switch. With door switch wires detached, lift front panel up and off dryer cabinet.
  4. Once front and top panels are removed, take out dryer drum. Remove top screws holding dryer cabinet to dryer bulkhead. Once  screws are out, reach underneath drum to remove drive belt from idler pulley. Then, use loose drive belt to help guide dryer drum out of dryer cabinet.
  5. With access to damaged blower wheel, remove screws securing thermostat that sits on blower wheel. Place thermostat on floor of dryer without disconnecting any wires.
  6. Next, remove screws holding blower wheel housing to front of dryer bulkhead. Move to back of drive motor and remove screws securing it to dryer floor. Once screws are out, carefully pull drive motor back to remove the blower wheel from its housing.
  7. Detach blower wheel from drive motor by unthreading screw that secures blower wheel clamp to motor shaft. After clamp is disengaged, slide blower wheel of motor shaft and remove back half of  blower wheel clamp.
  8. To start installing new blower wheel, slide back half of blower wheel clamp onto drive motor shaft. Next, slip blower wheel onto shaft and install front clamp to secure part.
  9. Now it’s time to reassemble the dryer. Start by placing blower wheel back into its housing, and then reinstall drive motor to floor of dryer. Once motor is secure, rethread screws that attach blower wheel housing to dryer bulkhead. Finally, place thermostat back on  side of blower wheel, and rethread screw that holds part in place.
  10. Retrieve dryer drum, and carefully guide it back into dryer cabinet. Be sure to line up shaft on back of drum with cut out in back of dryer cabinet.
  11. Once drum is in place, rethread drive belt around idler pulley and motor shaft pulley. Then, reattach screws that secure dryer cabinet to dryer bulkhead.
  12. Line up bottom of the front panel with bottom of dryer cabinet, and then reconnect wire harness that runs to dryer door switch. Once door switch and its wires are rejoined, finish replacing dryer front panel by lifting it up and securing it with screws taken out earlier.
  13. Finish closing up dryer cabinet by reattaching top panel. To keep panel in place, open dryer door and rethread screws that secure it to cabinet.
  14. Flip over dryer console, and line up tabs on bottom of console with slots on top panel. Then, push console back until it clicks into place. Finally, secure console by rethreading screws taken out at the beginning of the repair.

Replacing Outer Drum Slides

The drum slides in the dryer supply the drum with support by providing a smooth surface for it to rotate on. Due to age and years of use, the slides in a dryer can wear down; one of the first symptoms of failing slides is either a grinding or scraping noise. Following are instructions on replacing dryer slides:

  1. Remove screws that secure dryer console to dryer, and then lift console up to free bottom tabs from top panel. Flip console over back of dryer and allow it to safely rest there.
  2. Open dryer drum and remove screws holding top panel to front panel. Then, lift panel off dryer cabinet.
  3. Unthread screws securing front panel to dryer cabinet. Once screws are out, lift panel up and off front of dryer cabinet. There is no need to disconnect door switch wire harness; instead, lean front panel against something sturdy so it doesn’t fall.
  4. Outer drum slides can be found on back of front panel around drum slide bearing. Remove damaged slides by pulling them out of  slots.
  5. Discard old drum slides and install new ones by simply inserting into existing slots.
  6. Reattach front panel to dryer cabinet, securing it with screws previously removed. Reposition top panel and open dryer door to replace screws holding panel in place. Finally, flip over dryer console and reinstall it.

 

Special thanks to Fred’s Appliance Academy for this helpful tip!

 

 

Encompass Opening New Facility in Greater Atlanta Area to Accommodate Record Business Growth  

Lawrenceville, Ga., February 3, 2020Encompass Supply Chain Solutions, Inc., a leading provider of replacement parts and supply chain services for a diverse range of product brands, today announced it is relocating its Service Operations group to help manage significant expansion within its repair parts business.

Encompass Service Operations, which comprises reverse logistics and depot repair functions, will move from Encompass’ headquarters and flagship warehouse and distribution center In the Greater Atlanta area to a new facility less than five miles away. The group mainly performs depot repairs on a variety of electronics on behalf of major retailers, manufacturers and extended warranty providers,  as well as manages several reverse logistics programs.

The new site – 3105 Sweetwater Road, Lawrenceville, Ga. – is expected to be open within the next 30 days and augments Encompass’ other distribution centers in Florida and Nevada.

“Encompass has been experiencing record transaction growth over the past three years driven largely by our diverse parts business, exclusive supply chain programs, and certain core customer segments that are unique to Encompass,” said Encompass President and CEO Robert Coolidge. “Moving the depot repair operation will free up space in our primary distribution facility needed to further increase our efficiency and productivity.”

Coolidge said the Service group will still have ready access to repair parts since the new location is only minutes away.

“This is an ideal solution to meet our space needs while still maintaining strong support to both Service and parts customers.”

About Encompass Supply Chain Solutions, Inc.

Formed in 1953, Encompass is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.

For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and Twitter.

CONTACT: Kristin Hurst, Director of Marketing & Communications

CE Tech Tips — January 2020

**NOTICE**
Due to the danger and complexity of electronic equipment repair, the following technical tip is intended for professional reference only. Please refer to manufacturer’s recommendations as Encompass does not guarantee the accuracy, reliability or safety of this information. 

Hitachi TV, 42HDS52A
Reason for Service: Lines in picture
Solution: Replacing logic board fixed set.

Panasonic TV, TC-L32C22
Reason for Service: Dead, 10 blink error
Solution: Replaced IC7301 on power supply board.

Samsung TV, TX-T2793H
Reason for Service: No picture, vertical collapsed
Solution: Replaced vertical IC and both C301 and C314.

Samsung TV, LN40A500T1FXZA
Reason for Service: Picture looks bad (smeared) but menu okay
Solution: Replacing T-Con fixed problem.

Samsung TV, UN60EH6002FXZA
Reason for Service: Very hard to turn set on; took several tries
Solution: Replacing main board fixed issue.

Samsung TV, LN40B630
Reason for Service: Dead
Solution: Replaced Q1820 and Q1821, and fuse FM8025.  (3.15)

Sony TV, KP51WS510
Reason for Service: Dead, six blink error
Solution: Replaced regulator IC5004 and C5031.

Toshiba TV, 46XV640U
Reason for Service: Set has backlight and audio, but no video
Solution: Found defective cap, C506.  SMD electrolytic 22uF/16V.

Vizio TV, E421VA
Reason for Service: Logo is amber in standby, when power pushed, logo turns white for second, then set shuts down
Solution: Replaced power supply.