Author - Kristin Hurst

Encompass to Manage Repair Parts Distribution for Sound United

Deal includes parts for popular electronics brands Denon, Marantz, Boston Acoustic

Lawrenceville, Ga., August 22, 2019Encompass Supply Chain Solutions, Inc., a leading provider of replacement parts and supply chain services for a diverse range of product brands, today announced it has implemented a comprehensive parts supply chain management program to support Sound United and its full complement of consumer electronics brands.

Under an agreement with Sound United – an industry leader in home theater and personal audio products – Encompass manages its entire parts supply chain, including parts forecasting, purchasing, warehousing, distribution and call center service. Encompass also serves as a master supplier to Sound United’s authorized service providers, self-maintaining retailers and other designated affiliates.

The agreement comprises parts support for all Sound United brands: Denon®, Marantz®, Polk Audio, Classé, Definitive Technology, Polk BOOM, HE OS® and Boston Acoustics®. Encompass previously served as an authorized parts distributor for Sound United and currently maintains special ecommerce portals for Denon and Marantz to streamline parts access.

The program will be supported through Encompass’ Florida, Georgia and Nevada facilities to expedite delivery throughout the U.S.

“Encompass has supplied parts for Sound United brands for many years,” said Encompass Senior Vice President of Business Development Joe Hurley. “We appreciate the opportunity to further leverage our experience to enhance parts availability and turnaround time. Our goal is to provide superior aftersales service to help reinforce consumer loyalty to Sound United products.”

Hurley said the program will be continually assessed through performance metrics co-developed with Sound United. Encompass will be measured on such indicators as same day shipments, fill rates, order accuracy, returns processing and more.

“Monitoring and reporting on KPIs [key performance indicators] is critical to instilling confidence in our clients that their programs are running smoothly, and customers are being well served,” said Hurley. “Encompass provides full visibility to our clients in real time so they know what’s happening at any stage.”

About Encompass Supply Chain Solutions, Inc.

Formed in 1953, Encompass is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.

For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and Twitter.

CONTACT: Kristin Hurst, Director of Marketing & Communications

Encompass Hires Digital Marketing Director to Enhance and Expand Ecommerce Sales and SEM

Lawrenceville, Ga., April 30, 2019Encompass Supply Chain Solutions, Inc., a leading provider of Distribution, 3PL and 4PL solutions for a diverse range of finished goods and repair parts, today announced that Jayne Sutherst will join its IT team in the newly-established role of Digital Marketing Director.

In this position, Sutherst will be responsible for managing all aspects of Encompass’ digital presence, primarily its main ecommerce site encompass.com, client web portals, search engine optimization and online and social marketing.  She is tasked with enhancing the online experience and customer support for both B2B and B2C users.  Sutherst will be based at Encompass’ recently-opened distribution and administrative facility near Fort Lauderdale, Fla.

Sutherst joins Encompass from MAPEI – a worldwide producer of adhesives, thinsets and sealants for buildings – where she served as digital marketing manager. Among her many accomplishments, she led the redesign and strategic planning of MAPEI’s flooring installation product website, which drove 1 million unique visitors to the site within eight months of launch.

Sutherst has 15 years of experience in web development, ecommerce and online marketing for both B2B and B2C audiences. She has worked in corporate retail and agency environments, beginning her career with American Express as a multi-media instructional designer manager.  Sutherst earned an MBA in Marketing and undergraduate degree in International Business from Nova Southeastern University.

“With her extensive background in web design and product sales, we are confident Jayne is the perfect fit to lead and strengthen our ecommerce initiatives,” said Encompass President and CEO Robert Coolidge.

He said Encompass’ tremendous growth in the Home Appliance space, along with the company’s spike in hosting co-branded manufacturer consumer ecommerce solutions, necessitated additional support within its technology department.  Plus, since Encompass offers one-on-one call center service and counter sales at its facilities, it needed to ensure consistency across all customer touchpoints, said Coolidge.

“It’s critical for us to deliver online resources for service dealers, distributors, manufacturers and consumers that align with our call in and walk in experiences.”

Coolidge said Encompass in past years mostly only served repair servicers, warranty companies, retailers and other businesses involved in aftersales product support.

“Through manufacturer partnerships and our own marketing efforts, we are serving more consumers – some who have used service professionals and some ‘do-it-yourselfers’ who prefer making repairs themselves. They have found that we often have complex parts they can’t get from traditional ecommerce sites.”

Coolidge also said that while Encompass maintains counters/will call at each of its distribution facilities in Georgia, Florida and Nevada, electronic ordering accounts for a growing portion of company sales.

“Ecommerce continues to complement our increasing brick and mortar presence in the U.S.,” he said. “With strategic locations, we can offer next or two-day ground shipping to most of the country, which typically meets the needs of both our business and consumer customers who prefer delivery service.”

About Encompass Supply Chain Solutions, Inc.

Formed in 1953, Encompass is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.

For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and Twitter.

Encompass Appointed Authorized Distributor of Dell Spare Parts in the U.S. and Canada

Lawrenceville, Ga., March 13, 2019 – Encompass Supply Chain Solutions, Inc., a leading provider of Parts Distribution, 3PL and 4PL solutions for a diverse range of finished goods and replacement parts, today announced it is now authorized to supply original component parts to value-added resellers (VARs) that have been identified by Dell for Dell’s commercial products.

Under an agreement with Dell – a renowned brand in computer technology – the deal extends to parts intended for out-of-warranty repairs only; Dell will continue to support all its products with in-warranty parts.

“Encompass is pleased to continue increasing our support for the computing industry by adding the Dell brand,” said Joe Hurley, Encompass Business Development vice president. “We will be able to leverage the knowledge and best practices we have gained by partnering with other similar manufacturers to provide exceptional service to Dell VARs.”

Encompass is one of the most diversified parts distributors in the country, comprising numerous product categories in addition to Computer, such as Consumer Electronics, Major/Small Appliance and a host of other segments. The company will support Dell’s customer base through distribution facilities in Georgia, Nevada and Florida.

“Securing strong, consistent support for Dell products is instrumental in building and maintaining loyalty to our brand,” said Kash Shaikh, Dell VP and GM of Enterprise Infrastructure Solutions.  “We are confident that Encompass shares this commitment and will help ensure first-class customer service with Dell-authorized parts.”

About Encompass Supply Chain Solutions, Inc.

Formed in 1953, Encompass is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.

For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and Twitter.

Encompass to Manage Repair Parts Distribution for Midea America Corp.

Deal comprises parts for manufacturer’s full line of Home Appliance parts

Lawrenceville, Ga., February 13, 2019Encompass Supply Chain Solutions, Inc., a leading provider of replacement parts and supply chain services for a diverse range of product brands, today announced it has teamed with Midea America Corp. to implement a comprehensive parts supply chain management program to support its products after the sale.

Under an agreement with Midea, Encompass will provide a range of parts and supply chain services, including forecasting, purchasing, warehousing, distribution and call center support. Encompass will serve as a master supplier to Midea’s authorized service providers, self-maintaining retailers and other designated affiliates.

To streamline access to Midea parts, Encompass has developed a special ecommerce portal – midea.encompass.com – which can also be accessed from midea.com. The program will be supported through the Encompass’ Florida, Georgia and Nevada facilities to expedite delivery throughout the U.S.

“Encompass is excited for the opportunity to partner with Midea and support their high-quality home appliances,” said Robert Coolidge, Encompass president and CEO. “Managing parts supply is our core business, and we are committed to providing expert service to Midea and their product repair networks.”

The agreement also outlines specific performance metrics that Encompass is expected to achieve for the program. According to Joe Hurley, Encompass senior vice president of Business Development, the supplier will be measured on such indicators as fill rates, turnaround time, returns processing and more.

“Performance tracking and reporting is an important component of all our supply chain programs,” said Hurley. “We provide full visibility to our clients in real time so they know what’s happening at any stage.”

Jay Reynolds, Midea America Director of After Sales Service, said Encompass’ turnkey capabilities, extensive expertise and service dedication helped drive the agreement.

“The satisfaction of our consumer end users is critical to us and the strength of our brand,” said Reynolds. “We are confident that Encompass will deliver on their expectations and help us provide superior support to Midea products in the market.” 

ABOUT MIDEA

Established in 1968, Midea (SZ:000333) is a publicly listed, Fortune 500 company, that offers one of the most comprehensive ranges in the home appliance industry. Midea specializes in air treatment, refrigeration, laundry, large cooking appliances, kitchen appliances, water appliances, floor care and lighting. Headquartered in Southern China, Midea is a truly global company with over 130,000 employees and operations in over 175 countries. The company has 21 production facilities and 260 logistics centers worldwide. After nearly 50 years of continued growth, Midea now generates annual revenue of more than USD28 billion.

Midea is the world’s largest producer of major appliances and the world’s No. 1 brand of air-treatment products, air-coolers, kettles and rice cookers.* Each year, Midea wins 40+ design awards at different global design shows such as reddot, iF, and Good Design Award.

To learn more about Midea, please visit www.midea.com and www.midea.com/global.

*Euromonitor International Limited; Consumer Appliances 16ed

 About Encompass Supply Chain Solutions, Inc.

Formed in 1953, Encompass is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.

For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and Twitter.

How to Disassemble KitchenAid Double Wall Oven

**NOTICE**
Due to the danger and complexity of electronic equipment repair, the following technical tip is intended for professional reference only. Please refer to manufacturer’s recommendations as Encompass does not guarantee the accuracy, reliability or safety of this information. 

The KitchenAid 30-inch double wall convection oven (model #KODE500ESS) is the focus of these tech tips.
Throughout this article are caution alerts signaling a part may be heavy, fragile or comprise unseen sharp objects.
Before beginning any appliance repair project, please remember to always unplug the unit from its power source or shut off the breakers that control the oven.

How to Remove Oven Door

Oven doors are surprisingly heavy, so be prepared when removing it from its hinges.

  • Open oven door all the way.
  • Rotate both door hinge locks toward the oven, releasing door hinges from oven, so it can be removed.
  • Close door to 45-degree angle; grab each side of door; and pull toward you to remove.
  • Lay oven door with handle side down on protective blanket or other soft surface.

How to Access Broil Element and Oven Sensors

  • Be careful to avoid sharp edges when removing and replacing heating elements and oven sensors.
  • Remove all oven racks to gain clear access to rear of oven.
  • Use ¼ inch nut driver to remove screws from bracket that holds  heating element to rear of oven.
  • Remove two screws that hold upper heat shield in place.
  • Carefully pull heating element away from back of oven and disconnect each wire from connector.
  • Ensure heating element wires are completely connected to  accompanying terminals.
  • Realign broil element and shield by inserting oven sensor through large opening in element bracket.
  • Realign smaller front shield and fasten in place with two screws previously removed.
  • Replace rear bracket screws.
  • With ¼ inch nut driver, remove screws that hold oven sensor bracket in place.
  • Gently pull sensor toward you until you see wire connector. (Avoid allowing wire to slip through rear panel or  double oven will have to be pulled out of  cabinet to correct.)
  • Disconnect wire connector.
  • When installing new sensor, remember to first connect wires to connector.
  • Feed wire through rear panel and secure sensor bracket with screws.
  • After reconnecting element and sensor, replace oven racks.

How to Disassemble Oven Door

One of the main reasons to disassemble the oven door is to replace damaged door hinges.

  • Use Philips screwdriver to remove four screws securing inner door frame to outer door assembly.
  • Remove frame, being mindful of sharp edges.
  • If replacing door hinge, lift window pack from outer door assembly. Remove two screws that secure hinge, as well as middle screws holding window pack bracket.
  • With screws removed, slide out old hinge assembly.
  • Install new door hinge by sliding assembly into outer door frame.
  • Replace screws and tighten.
  • Reassemble door by placing window pack in outer door assembly. Ensure engraved notations are visible.
  • Realign inner door frame on outer door assembly.
  • Replace and tighten four screws on door assembly with shorter screws inserted into frame bottom.
  • Reinstall door by sliding door hinges into designated hinge slots at 45-degree angle.
  • Lower door to fully open position and rotate hinge locks forward.

How to Remove and Replace Damaged Control Panel

  • Remove four screws, two on each side, holding oven frame to cabinet.
  • With help, slide oven about 4 inches out from cabinet.
  • With ¼ inch nut driver, remove two screws, one on each side, to remove control panel mounting brackets.
  • Remove four screws that secure panel assembly.
  • Lift control panel up to remove, being careful of sharp edges.
  • Disconnect  communication wire and ground wire from control panel.
  • Install new control panel by connecting communication wire and ground wire to user interface board.
  • Align control panel to frame and replace four screws that secure panel to mounting bracket.
  • Realign mounting bracket and secure with two screws.
  • Slide oven back into cabinet.
  • Ensure side trim pieces are in place and secure oven frame to cabinet.

How to Access Upper and Lower Thermostat and Cooling Fan

One of the signs that an oven has a blown or damaged thermostat is the oven is not heating correctly. Unfortunately, the entire double oven must be removed to access the thermostat.

  • Remove both oven doors as outlined above.
  • Remove bottom vent and oven racks.
  • Remove wall frame.
  • With help, remove entire oven from cabinet and lay on cardboard, blanket or something to protect the floor.
  • Use ¼ inch nut driver to remove both rear access panels, being careful to avoid any sharp edges.
  • To access lower thermostat, remove cooling fan blower first.
  • Remove blower fan access panel and disconnect baking element wires.
  • Disconnect power cable from blower fan assembly, remove fan assembly and set aside.
  • Use ¼ inch box wrench to remove bracket screws holding thermostat in place.
  • Use piece of tape to help indicate thermostat wire orientation. It does matter which wire goes to which terminal.
  • Attach wires to new thermostat and place where old thermostat was located. Tighten thermostat in place with screws previously removed.
  • Reposition cooling blower fan assembly on brackets and tighten screws.
  • Reconnect power wire.
  • Button up access plate.
  • Remember to reconnect bake element wires.
  • Replace rear access panel.
  • With help, lift and slide double oven back into cabinet.
  • Button up frame with screws previously removed.

Please note that you must access the rear panels if you want to replace a heating element, thermostat, or cooling blower fan assembly.

Special thanks to Fred’s Appliance Academy for this helpful tip!

CE Tech Tips — February 2019

**NOTICE**
Due to the danger and complexity of electronic equipment repair, the following technical tip is intended for professional reference only. Please refer to manufacturer’s recommendations as Encompass does not guarantee the accuracy, reliability or safety of this information. 

 Hitachi TV,  42HDS52A
Reason for Service: Low sensitivity, short range of remote
Solution: Check remote batteries first. If that doesn’t resolve, replace LED/IR receiver:  X480310. 

Insignia TV, NS-LCD37HD
Reason for Service: Solarized picture
Solution:  Found bad AS15 on T-Con board and replaced. 

Magnavox TV,  RPK712AK03  (P1)
Reason for Service: Vertical is collapsed.
Solution: Check the following: IC750, vertical chip, R445, should be 1 ohm/ half W., and C556, C558. 

Mitsubishi TV, WD65732
Reason for Service: At plug in, green front LED flashes continually and set won’t start.
Solution: Replacing DM board fixed this set. 

Philips TV, 50PF7220A/37
Reason for Service: Set starts for a second then shuts down with red flashing LED
Solution: Found two bad caps on power supply board: C8059 & C8060, both 3300uF/10V.

RCA TV, L46WD22YX5
Reason for Service:  No analog channels or audio, but digital channels okay
Solution: Found open fuse, 1C33 on main board. Replace with #275819. 

Samsung TV,  LNT4671FX/XAA
Reason for Service: Set takes a long time to come on, and there are click sounds.
Solution: Bad caps in the power supply: check CB850, 1000uF/10V.

Vizio TV, VX37LHDTV10A
Reason for Service: Set won’t start; logo stays amber
Solution: Found defective AMC regulator, U8.  Replacing it fixed the set.

Zenith TV, module 9-1909
Reason for Service: One color missing
Solution: Check 120k ohm resistors 5103, 5110 and 5119 on CRT board.  Then, check transistors on the main: Q2200, Q2201, Q2202.

 

 

 

 

 

 

Encompass Now Distributing Genie Garage Door Repair Parts

Move further expands company’s role as one-stop parts supplier

 Lawrenceville, Ga., January 29, 2019Encompass Supply Chain Solutions, Inc., a leading provider of replacement parts and supply chain services for a diverse range of product brands, today announced it has begun supplying replacement parts from Genie Company, a top name in garage door openers.

Encompass is distributing replacement parts for Genie’s full line of residential and commercial products. Genie parts can be ordered from Encompass’ ecommerce site encompass.com.

Encompass Senior Vice President of Sales and Marketing Joe Hurley said the company is excited to be entering the garage door opener space with one of the industry’s leading manufacturers.

“Genie is a renowned brand in garage door openers, and we’re pleased to have the opportunity to support their customers after the sale,” said Hurley. “With user-friendly online ordering, fast turnaround and one-on-one service, Encompass can help further build loyalty to Genie products,” said Hurley.

Hurley also said adding Genie parts reinforces Encompass’ value as a single-source provider to B2B and B2C customer segments.

“Encompass is continually seeking new product verticals to complement our OEM brand offerings,” said Hurley. “We serve a variety of customers who need parts for multiple products throughout the home, not just one category. Our goal is to be a strong one-stop source of parts for just about anything that can be repaired.”

Customers such as warranty providers, multifamily property management and retailers especially benefit from Encompass’ multi-brand business model, said Hurley.

“We strive to offer a more streamlined, simple customer experience,” said Hurley. “Providing access to more than 200 manufacturer brands – and growing – is very convenient to customers who don’t want the hassle of dealing with an array of different vendors.”

 

About Encompass Supply Chain Solutions, Inc.

Formed in 1953, Encompass is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.

For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and Twitter.

CE Tech Tips — January 2019

**NOTICE**
Due to the danger and complexity of electronic equipment repair, the following technical tip is intended for professional reference only. Please refer to manufacturer’s recommendations as Encompass does not guarantee the accuracy, reliability or safety of this information. 

 

Emerson TV,  LC501EM3
Reason for Service: At power on, LED flashes and relay clicks.  This keeps repeating, but set doesn’t come on.
Solution: Touch pad controls were bad; replace to fix the set.

LG TV, 37LP1DUA
Reason for Service: Set turns on, then shuts down. Has backlight.
Solution: Found bad cap on power board:  C852, 470uF/10V.

Mits TV,  WD-65738
Reason for Service: Set starts to boot normally, then shuts down with 3-6 error.
Solution: Clean dust from exhaust fans and surrounding area, then check that fans are spinning freely.

Panasonic TV,  TCP50C1
Reason for Service: One blink error
Solution: If there is 5V at pin 9 of connector P25/A25, replace A main board.  If there is no 5V,  check for continuity between pin 9 of Connector P25 and pin 5 of connector P7 on P board.  If not, replace P board.

Polaroid TV, TDA3211C
Reason for Service: Dead set
Solution: Check and replace as necessary: two 10uF, 450V caps and D10 all in the power supply.

Samsung TV, LN22B360C5D
Reason for Service: When trying to turn on set, standby light begins blinking continuously, and set never starts.
Solution: Problem on SMPS/IP board.

Sony TV, KDL-55HX800
Reason for Service: Set comes on, then shuts down.  Has 7 blink error code.
Solution: The code indicates bad HLR board or BAL board. Do this: Disconnect power.  Unplug HLR board and plug set back in and turn on.  Test to see if set now works properly and does not shut down. If so, replace HLR board.  If set does not work properly after this test, replace BAL board.

Toshiba TV, 50H72
Reason for Service:  White screen with lines across
Solution: Found cold solder on black wire that feeds the convergence ICs. Repaired solder, replaced fuse F850 (5A) and both STK392-110 ICs.

 

 

 

 

 

 

Encompass Continues Expanding U.S. Footprint with Buildout of New South Florida Distribution Center

Lawrenceville, Ga., January 8, 2019Encompass Supply Chain Solutions, Inc., a leading provider of replacement parts and supply chain services for a diverse range of product brands, today announced it has finalized the build out of a new warehouse complex near Fort Lauderdale, Fla. intended to support extensive company growth.

Two years after doubling the size of its existing distribution center in Davie, Fla., Encompass reached maximum capacity and decided to develop a nearby larger facility at 3410 Davie Road within the new Davie Business Center complex. The company completed moving and is now fully operational at its new locale ideally situated close to major interstates and shipping ports.

Beyond warehouse staff, Encompass’ Florida team comprises Purchasing, IT, Business Development and Accounting. When fully staffed, the facility can hold about 75 employees.

The South Florida locale is also the company’s main distribution point for parts supply to Latin America. Encompass maintains other distribution centers in Las Vegas, Nev. and Atlanta, Ga.

Encompass President and CEO Robert Coolidge said the decision to build followed consecutive record-setting quarters of transactional volume for the company. Growth in the Appliance vertical, with recent warranty authorizations such as Samsung, was a driving factor, as well as a surge in support for key customer segments like Home Warranty, Extended Warranty and Multifamily Property Management. Encompass also manages the parts supply chain for a number of world-leading brands, including Sony, Panasonic, Braun, Philips and others.

The extra space will be used to increase the company’s inventory position and accommodate adequate operational staff to serve major regional clients. To support local customers, the facility will feature fully-stocked counter sales.

“As we get ready to launch a number of exciting new customer programs and services in 2019, this facility will help support our continued expansion,” said Coolidge. “Beyond providing the infrastructure necessary to stock and manage sufficient inventory for our customers, it helps reinforce redundancy for reliable business continuity for our entire footprint.”

As the facility is based in an ideal climate for air-conditioning repairs, Encompass is working to build its HVAC [heating, ventilation, air conditioning] parts availability, said Coolidge.

“Encompass has been concentrating on further developing our HVAC vertical, so we can offer convenient same-day parts delivery to area repair businesses,” he said.

Another resource Encompass is preparing to release later this year is a special app that will help field technicians track and maintain popular repair parts within their service vehicles. This “truck stock” app will enable techs to conveniently place orders online with Encompass and quickly replenish inventory.

“We are constantly exploring ideas to help our customers be more successful,” said Coolidge. “Anything we can do to make their lives easier is a win-win.”

About Encompass Supply Chain Solutions, Inc.

Formed in 1953, Encompass is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.

For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and Twitter.