Press Releases

Former Panasonic Executive Joins Encompass in Key Operational Role

New Hire to Strengthen Leadership Team as Company Manages Explosive Growth

Lawrenceville, Ga., August 8, 2018Encompass Supply Chain Solutions, Inc., a leading provider of Distribution, 3PL and 4PL solutions for a diverse range of finished goods and replacement parts, today announced that Brad Moszkiewicz – electronics industry veteran and former Panasonic vice president – has been tapped to lead its warehouse operations.

Brad Moskiewicz

In his position as Director of Warehouse Operations, Moszkiewicz will be responsible for managing Encompass distribution centers located in Georgia, Florida and Nevada, which opened earlier this year in Las Vegas. He will play an integral role in the current build out of a new distribution facility in Ft. Lauderdale, Fla., which is replacing the company’s nearby existing warehouse and doubling its capacity.

Encompass’ larger footprint is needed to accommodate added volume driven by the company’s expansion in parts support for such segments as Appliance, HVAC and Computer. It is currently  evaluating other strategic locations across the country to serve its nationwide customer base.

Moszkiewicz brings more than 20 years of experience in operations, supply chain, distribution and customer service management through progressive roles at Panasonic, one of the world’s top manufacturers of a wide range of products including consumer electronics, appliance, audio visual, personal care and many more. Among his many achievements at Panasonic, Moszkiewicz negotiated several vendor contracts, including freight, outsourced labor and call center support that resulted in multi-million-dollar operational cost savings.

Moszkiewicz joins Encompass during a period of exceptional growth in the company’s history, said Scott Cameron, senior vice president of Operations and Service Solutions. In addition to parts distribution volume, Encompass increasingly is taking responsibility for the entire parts supply chain for manufacturers opting to minimize their parts infrastructure costs and enhance aftersales service.

“We are very fortunate to bring someone of Brad’s caliber onto our leadership team,” said Cameron. “As Encompass continues to manage unprecedented volume in our distribution centers, Brad’s proven multi-site operational experience, talent and knowledge will be a tremendous asset to our organization and customers.”

Cameron said Moszkiewicz will be tasked with integrating and standardizing supply chain operations to maximize revenue growth, process innovation and cost reduction. Onboarding new 3PL and 4PL clients and monitoring performance metrics for optimal operational efficiency will be another key part of his role.

Moszkiewicz will also be closely collaborating with the Encompass executive team on planning, budgeting and decision making, enabling the organization to reach its business goals and objectives. Encompass has been aggressively targeting new markets – such as home warranty – to support its growth strategy.

Encompass Appointed Exclusive Distributor in the Americas of VAIN STHLM Hi-Fi Sound Products

 

Lawrenceville, Ga., February 15, 2018Encompass Supply Chain Solutions, Inc., a leading provider of Supply Chain Logistics, Parts Distribution, 3PL and 4PL solutions for a diverse range of finished goods and replacement parts, today announced it will market and distribute VAIN STHLM headphones and earbuds throughout North and Latin America.

Under an agreement with startup Swedish manufacturer VAIN STHLM, Encompass will initially distribute VAIN’s Original brand ear buds and Commute wireless headphones in the U.S. with plans to eventually expand to Latin America and Canada. Encompass will mainly leverage its flagship distribution center located just north of Atlanta to manage inventory and fulfill orders.

Award-winning industrial designer Lisa Minogue created the look and feel of the products, which feature the classic minimalism of Scandinavian design and are inspired by the aesthetics of the renowned Stockholm subway. The VAIN lines fall within the mid-range and luxury price points.

Encompass has developed a customized e-commerce portal for the online purchase of VAIN products: VAIN.encompass.com.

“We are thrilled to be partnering with VAIN STHLM to introduce their exciting high-end sound products to the U.S.,” said Encompass Director of International Business Development Jose A. Hernandez. “Encompass has extensive expertise assisting electronics manufacturers with turnkey distribution solutions that fast-track leading-edge products to market, and we look forward to working with VAIN to help ensure a highly-successful product launch.”

With a deep passion for design and music, Michael Klingvall launched VAIN STHLM with his brother Mathias in Stockholm, Sweden, from which the company derives its name. Their wide selection of in-ear, lightweight headphones has been available overseas since 2015. Adding on-ear headphones was the next step in optimizing the product line, said Klingvall.

“Our vision was to create innovative, sleek listening devices that could deliver top-quality sound to music-loving, style-conscious people,” said Klingvall. “The ultra-modern design of the Commute and Original lines, combined with their functionality and portability, has so far been extremely enticing to customers.”

Klingvall said the VAIN products have already started to receive positive reviews from the international press for their “style and powerfully rich sound at a reasonable price.”

“While we believe VAIN earphones and earbuds are a clear standout in the global audio market, it is gratifying to receive such great feedback from other experts in the field,” said Klingvall. “With such great independent reviews, our orders are ramping up, particularly in the U.S. It was imperative for us to find a proven distribution partner like Encompass who could quickly step in with the necessary infrastructure and resources to ensure fast delivery to our customers.” 

About VAIN STHLM

VAIN STHLM is a Swedish brand founded in 2012 by two brothers who are passionate about music and making great sound accessible. VAIN STHLM products feature high-quality sound and function finished with a Swedish-inspired minimalistic design.

Appliance and Electronics Industry Veteran Joins Encompass Board of Directors  

Lawrenceville, Ga., February 7, 2018Encompass Supply Chain Solutions, Inc., a leading provider of Parts Distribution, 3PL and 4PL solutions for a diverse range of finished goods and replacement parts today announced the appointment of long-time industry veteran Chris Smith to its Board of Directors.

Chris Smith

Smith brings more than 30 years of experience to Encompass in the electronics and appliance industries with leadership roles at a variety of organizations, including Samsung, GE, AIG/Service Net, ServicePower and Circuit City. Among positions he has held are sales, marketing, operations and customer support. Encompass is privately-held and governed by a Board of Directors comprising representatives from Bain Capital Credit, the credit affiliate of Bain Capital, LP, and a leading global credit specialist.

“With a strong background in many diverse areas of the supply chain from product manufacturing to warranty administration, Chris will bring a wealth of valuable insight to Encompass,” said Steve Glick, Encompass Board member and a Director at Bain Capital Credit.  “As they continue expanding into new vertical markets and service offerings – particularly 4PL solutions – we are fortunate to be able to leverage the collective expertise of the Board to guide Encompass to further success.”

Encompass is celebrating 65 years of operations in 2018 and is focused on delivering added value to its customers through enhanced services and resources. The company in recent years has been at the forefront of delivering full circle, 4PL services in which it manages all phases of the parts supply chain, covering forecasting and sourcing through repair and refurbishment or end-of-life component disposition. Encompass currently provides 4PL support to numerous global manufacturers to alleviate operational burdens and improve the customer experience during repair events, which in turn increases product brand loyalty.

“Although we are thriving and backed by more than six decades of logistics experience, we refuse to be complacent,” said Encompass President and CEO Robert Coolidge. “I have known and worked with Chris for many years and am looking forward to gaining his fresh perspective to help us evolve to the next level and beyond.”

Smith said he is ready to share the knowledge and best practices he’s learned throughout his lengthy career to make an impact for Encompass.

“Encompass is clearly eager to continue innovating and strengthening the after sales supply chain,” said Smith. “I’m very excited to have the opportunity to play a part in the next chapter of their success story.”  

About Encompass Supply Chain Solutions, Inc.

Celebrating 65 years of operations in 2018, Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliances and imaging products.  Encompass provides end-to-end solutions for OEMs, retailers, independent dealers, third-party administrators and consumers.

Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and Twitter.

 

Encompass Expands West Coast Service with New Las Vegas Distribution Center

Lawrenceville, Ga., December 21, 2017 – Encompass Supply Chain Solutions, Inc., a leading provider of Supply Chain Logistics, Parts Distribution, 3PL and 4PL solutions for a diverse range of finished goods and replacement parts, today announced plans to open a warehouse and distribution center in the North Las Vegas area.

The facility – located at the Prologis Las Vegas Corporate Center 3, 4031 Market Center Drive – will be Encompass’ central supply point for repair parts delivery to customers west of Texas, and is scheduled to open in January 2018. Close to critical shipping ports, it will stock a full range of inventory for multiple verticals, such as Consumer Electronics, Major Appliance, Computer, Printer, Personal Care, Mobile and more from 200+ world-leading manufacturers.

The North Las Vegas facility further expands Encompass’ strategic footprint and complements its existing flagship distribution and high-tech repair center in Atlanta and distribution center in Ft. Lauderdale, Fla. It will also augment the company’s current call center operation with the capability of extending support hours to 8 p.m. Eastern Time.

Encompass President and CEO Robert Coolidge said establishing a West Coast presence was essential to accommodate the company’s service focus and aggressive nationwide business growth.

“The company has been experiencing record sales through the addition of new clients and product verticals, particularly to support the whole home warranty industry,” said Coolidge. “This additional space will give us the flexibility to take on new programs and inventory, which also enables us to improve delivery times to customers in the region and beyond.”

The space is easily scalable, enabling Encompass to eventually build out core retrieval, technical repair and reverse logistics functions, as well as a technician training center.

Encompass is one of the most diversified parts distributors in the country, supporting a wide range of product categories from top global manufacturers. The company aims to supply parts and accessories to repair or maintain products throughout the home from the kitchen to the back yard. It primarily serves warranty companies, national retailers, independent servicers and consumers.

“North Las Vegas is home to some of the largest and most innovative companies for a reason: It’s easy and profitable to do business here, thanks to our close proximity to transportation hubs, favorable tax climate, skilled workforce and fast-track permitting and licensing processes,” said North Las Vegas Mayor John Lee. “We’re thrilled that an industry leader such as Encompass has chosen our city for its newest warehouse and distribution center, and we’re excited to see the company’s next phase of growth and success in North Las Vegas.”

North Las Vegas is also near the Tier 4 Gold campus of Switch, Encompass’ highly-secured off-site data storage partner. Combined with a third stand-alone facility, Encompass is even better positioned to maintain operational redundancy in case of business interruption.

“We are committed to providing an exceptional service experience to all our valued partners and helping them be more successful,” said Coolidge. “Opening a North Las Vegas location will help us better support both our customers and their business strategies.”

About Encompass Supply Chain Solutions, Inc.
Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliances and imaging products. Encompass provides end-to-end solutions for OEMs, retailers, independent dealers and third-party administrators.

Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visit solutions.encompass.com and encompass.com and follow us on Facebook, LinkedIn and Twitter.

Centricity and Encompass Further Align to Simplify Parts Procurement for Warranty Repairs

Lawrenceville, Ga., August 8, 2017Encompass Supply Chain Solutions, Inc. a leading supplier of distribution, 3PL and 4PL solutions for a diverse range of replacement parts and finished goods, today announced it has further expanded its relationship with Centricity – a top service and protection plan provider – to deliver comprehensive aftersales support for a range of household products.

As part of the two companies’ expanded partnership, Encompass will serve as the primary repair parts supplier to Centricity and will also procure and supply replacement products to consumer extended contract holders when repairs are not economically feasible. Centricity is the newly-formed combination of two business units – Bankers Warranty Group (BWG) and Bonded Builders Warranty Group (BBWG) – held by Bankers Financial Corporation. Centricity merges a leading innovator in service contracts with America’s #1 new home warranty provider to form the most comprehensive risk management solution provider, centered around the customer.

The alliance between Encompass and Centricity builds on the supplier’s previous six-year relationship as a repair parts distributor for BWG’s authorized service center network, which extends to all 50 states, as well as Canada and Puerto Rico. Like Encompass, Centricity is focused on leveraging its core competencies to move into new growth areas and serve as a streamlined, simplified source of products and services to diverse customer channels.

“We appreciate the opportunity to expand our partnership with Centricity as both companies share a commitment to providing strong product support aftermarket,” said John Sessions, Encompass director of Warranty Administration Development. “Encompass looks forward to enhancing our relationship with first-class service to Centricity’s warranty clients, servicers and contract holders.”

Encompass will procure parts and products on Centricity’s behalf in multiple product categories, including Consumer Electronics, Home Appliance, Heating and Cooling, Computer, Mobile Devices and more. The supplier will be held to strict performance standards to manage costs, decrease turn time and positively impact severity.

Centricity is already integrated with Encompass systems for parts support, enabling a smooth transition for additional services. These IT capabilities, along with Centricity’s existing connections to service management platforms, deliver real-time visibility to comprehensive data, which is intended to help Centricity keep customers informed and set expectations at the time a claim is made.

“With Encompass and service management systems working together, Centricity benefits from simplified, easy access to every touchpoint in the claims process from service dispatch to parts ordering to claims approvals,” said Sessions.

One key area of concentration for Encompass will be to help Centricity reduce excessive consumer buyouts.

“Our analysis has consistently shown that more products are being replaced that could have been easily repaired,” said Sessions. “In turn, our warranty company clients are taking a big hit financially, while manufacturer brands are likely being displaced in the home. Encompass hopes to enable more repairs and help reverse this trend.”

Centricity chose to work with Encompass because it has proven to be more of a strategic partner beyond merely a supplier.

“Centricity remains focused on staying connected, remaining committed, and providing convenience and care to ensure we always stay centered around the customer,” said Dawn Morris, president of Centricity. “Based on our long-standing partnership with Encompass, we’re confident in its ability not only in backing our protection plans with exceptional support, but also helping us drive down costs.”

About Centricity

Centricity is a privately-held and wholly-owned subsidiary of Bankers Financial Corporation (BFC). Since 1976, BFC has been the corporate parent to a diverse set of businesses, including three property and casualty insurance companies, one of the nation’s leading surety companies, a professional employer organization for small business, and a financial services company. With assets over $500 million, Bankers Financial Corporation employs over 800 associates throughout the United States and Canada. The Bankers family of companies serve millions of customers throughout North America. 

Encompass Now Whirlpool Authorized Parts Distributor for Rent-to-Own, Warranty Channels and Select Partners

Company focusing on minimizing gray market parts and enhancing OEM brand equity

Lawrenceville, Ga., July 11, 2017Encompass Supply Chain Solutions, Inc., a leading provider of Distribution, 3PL and 4PL solutions for a diverse range of finished goods and replacement parts, today announced it has received authorization from Whirlpool to supply factory certified parts to select business partners.

Under an agreement with Whirlpool, Encompass is authorized to distribute parts to specific market segments that are most impacted by the gray market and brand displacement.

“Encompass is committed to supporting our OEM partners by actively working to protect their brand position in the market,” said Encompass President and CEO Robert Coolidge. “We are also focused on delivering an array of resources – including advanced technology, freight savings programs, training facilities and more – to further enhance the value of our manufacturer relationships.”

With Whirlpool, Encompass adds to its growing Appliance vertical, which currently comprises a number of other top OEM brands. Encompass is one of the most diversified parts distributors in the country, supporting numerous product categories beyond Major/Small Appliance, such as Consumer Electronics, HVAC, Computer, Printer, Personal Care, Lawn & Garden and many others. In addition to repair parts, the company offers a variety of aftersales services from product returns management to repair and refurbishment.

“As a multi-brand, multi-vertical parts distributor, Encompass is excited to expand our appliance line and offer certain key customers access to parts from the world’s number one appliance maker,” said Coolidge.

Whirlpool maintains a robust genuine parts supply network to ensure reliable, consistent aftersales support of its products.

“Partnering with Encompass is intended to help strengthen our parts supply chain and reinforce loyalty to the world-leading Whirlpool brand,” said Whirlpool Director Michael Calabro.

About Whirlpool Brand

For more than one hundred years, Whirlpool (NYSE: WHR) brand has been inspired by how people care for their families. Whirlpool brand is designing home appliances that are focused on improving how families give and get the care they need with the latest technologies and innovations – whether that means most flexible refrigerator storage for all types of family needs, induction technology for efficient cooking and easier cleaning, or laundry pairs that sense and adapt to clothes with the latest in connected technologies. Whirlpool brand is part of Whirlpool Corporation, the world’s leading manufacturer and marketer of major home appliances. Whirlpool Corporation is also one of Habitat for Humanity’s largest corporate partners for over 15 dedicated years, donating a refrigerator and range to every new Habitat for Humanity home built in North America. For more information on Whirlpool, please visit whirlpool.com/everydaycare or find us on Facebook at facebook.com/whirlpoolusa or Twitter at @WhirlpoolUSA. Additional information about the company can be found at whirlpoolcorp.com. 

About Encompass Supply Chain Solutions, Inc.

Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliances and imaging products.  Encompass provides end-to-end solutions for OEMs, retailers, independent dealers and third-party administrators.

Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visit encompass.com and encompassparts.com and follow us on Facebook, LinkedIn and Twitter.

 

Funai Renews Agreement with Encompass to be Exclusive Provider of Parts Logistics Services for Philips Branded Consumer Electronics

Lawrenceville, Ga., June 21, 2017Encompass Supply Chain Solutions, Inc., a leading provider of Distribution, 3PL and 4PL solutions for a diverse range of finished goods and replacement parts, today announced it has finalized an agreement to continue managing repair parts supply for the Philips brand, which is licensed by Funai Service Corporation.

Under the renewal agreement, Encompass will continue to procure, warehouse and distribute replacement parts for Philips’ full line of television and video products. Encompass will supply Philips parts to authorized service centers, self-maintaining retailers, third-party administrators, end users and other distributors through distribution centers in Georgia and Florida.

Encompass has managed the parts supply chain for the Philips brand since 2008 when it initially launched the innovative service, which has grown to include such major clients as Sony, Panasonic, Toshiba, Haier and Lenovo. With parts supply chain management, Encompass drives all aspects of parts distribution from planning and sourcing to reverse logistics.

“Encompass appreciates the longstanding relationship we have had with Funai and the world-leading Philips brand,” said Joe Hurley, Encompass senior vice president of Business Development. “Funai was one of our first partners to realize the value of leveraging our infrastructure, resources and decades of experience to alleviate the burden of parts management. We welcome the opportunity to continue providing superior aftersales support to help further strengthen loyalty to Philips branded products.”

 

About Encompass Supply Chain Solutions, Inc.

Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliances and imaging products.  Encompass provides end-to-end solutions for OEMs, retailers, independent dealers and third-party administrators.

Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visit encompass.com and encompassparts.com and follow us on Facebook, LinkedIn and Twitter.

Encompass Further Expands Parts Support with Host of Major Lawn and Garden Brands

Lawrenceville, Ga., June 8, 2017Encompass Supply Chain Solutions, Inc., a leading provider of Distribution, 3PL and 4PL solutions for a diverse range of finished goods and replacement parts, today announced it has begun supplying lawn and garden parts from several major brands.

Encompass is distributing lawn and garden parts to build on the company’s ongoing strategy to serve as a one-stop provider of repair components for a full range of products in the home.  Among the top lawn and garden manufacturer brands Encompass will distribute in time for the active summer season are Troy Bilt, Craftsman, Powermate, Poulan Pro, Bolens, White Outdoor and Weedeater with others to be added.

Encompass is one of the most diversified parts distributors in the country, supporting numerous product categories, such as Consumer Electronics, Major/Small Appliance, HVAC, Computer, Printer, Personal Care and many more. In addition to replacement parts, the company offers a variety of aftersales services from product returns management to repair and refurbishment.

Encompass Senior Vice President of Business Development Joe Hurley said the company is even more well positioned to support extended warranty contracts that cover a comprehensive selection of products both inside and outside the home.

“We are laser focused on enhancing our value proposition as a convenient single source of parts for just about any product you can find in a home from the kitchen to the back yard,” said Hurley. “The fact that we have been experiencing record sales over the past two quarters clearly demonstrates the success of our strategy. We will continue to pursue additional product verticals to strengthen our offering and serve customers looking for a streamlined parts source.”

Lawn and garden parts can be searched for and ordered from Encompass’ e-commerce site, encompassparts.com.

About Encompass Supply Chain Solutions, Inc.
Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliances and imaging products.  Encompass provides end-to-end solutions for OEMs, retailers, independent dealers and third-party administrators.

Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visit encompass.com and encompassparts.com and follow us on Facebook, LinkedIn and Twitter.

Encompass and ServicePower Join to Support Whole Home Warranty Industry

Lawrenceville, Ga., May 4, 2017Encompass Supply Chain Solutions, Inc., a leading provider of Distribution, 3PL and 4PL solutions for a diverse range of finished goods and replacement parts, today announced its 5-year partnership with ServicePower is enhancing focus to jointly support home warranty underwriters that increasingly are expanding coverage to electronic devices.

Today, the standard home warranty typically covers major appliances and systems such as HVAC, plumbing and electrical. Underwriters are now trending toward extending coverage to all appliances, televisions, mobile devices and other products that more commonly are protected by separate extended warranties.

As the home warranty industry continues to evolve its offerings, Encompass and ServicePower – a market leader in mobile workforce management software – have augmented their service solutions to aid underwriters in meeting expanded contract obligations. ServicePower’s robust platform helps control and schedule the work of field service resources supporting 27 diverse industries, while Encompass supplies repair parts for everything from appliances and consumer electronics to pool and spa and lawn and garden products.

Encompass and ServicePower first entered into an agreement in 2012 to jointly market both companies’ comprehensive aftermarket services. Like Encompass, ServicePower seeks to add value to the aftermarket supply chain by leveraging strategic partnerships and innovative technology. Together, they presently support numerous entities throughout the warranty and extended warranty repair cycle.

Encompass is integrated with the ServicePower platform to simplify access to its comprehensive database of factory original service parts, providing one-stop sourcing. Technicians servicing an array of products who receive work through the ServicePower applications can easily search for and order replacement parts through Encompass. Encompass then delivers data back to ServicePower to assist in warranty claims validation and returns notification.

“One of the reasons our partnership has been so successful is that we are able to offer a wealth of valuable services to multiple diverse vertical markets from one combined source,” said  Encompass President and CEO Robert Coolidge. “While our current focus is on supporting the major appliance industry, our innovative business model enables us to serve many different vertical markets. By integrating with ServicePower, we help deliver a much more streamlined repair process, which is especially beneficial to whole home warranty underwriters seeking a single solution for multiple coverage options.”

ServicePower Chief Services Officer Joe Wang said that through the integration with Encompass, “we offer service professionals expedited access to parts needed for just about any repair imaginable. Combined with shortening the warranty claims process, our business partnership has been extremely successful for clients across many different industries.”

About ServicePower
ServicePower is the only mobile workforce management platform which facilitates true, multifactor schedule optimization and intelligent dispatching to employed or contracted workforces, while providing the most robust claims and warranty management software in the industry, as well as full mobilization of on-site process to support every field based event. ServicePower’s platform supports organizations with high transaction volumes, high asset values or high personnel costs as each transforms their businesses, capturing new business opportunities and producing measurable, valuable customer outcomes. 

For more, visit servicepower.com.

About Encompass Supply Chain Solutions, Inc.
Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliances and imaging products.  Encompass provides end-to-end solutions for OEMs, retailers, independent dealers and third-party administrators.

Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visit encompass.com and encompassparts.com and follow us on Facebook, LinkedIn and Twitter.

Encompass Teams with ServiceBench to Help Repair Industry Expedite Aftersales Product Repair and Claims Management

Lawrenceville, Ga., April 19, 2017Encompass Supply Chain Solutions, Inc., a leading provider of Distribution, 3PL and 4PL solutions for a diverse range of finished goods and replacement parts, today announced it is continuing to build on its existing integration with ServiceBench to enhance service throughout the post-sales supply chain.

Encompass connects to business management software developed by ServiceBench – a top name in service management solutions – to provide the repair industry with convenient access to Encompass’ comprehensive spare parts inventory.  These enhancements enable servicers of appliance, HVAC and consumer electronics products to save time by quickly checking availability of replacement parts, placing orders and seamlessly returning new/unused and core parts. The integration with ServiceBench software also allows Encompass to deliver key data in real time to manufacturer service administrators to assist in servicer claims validation.

“As one of the most diverse parts suppliers in the country, Encompass maintains more than eight million parts in our database for dozens of product categories,” said Joe Hurley, senior vice president of Business Development, Encompass. “With connectivity to the ServiceBench platform, servicers across multiple industries can expedite the repair process by easily finding and ordering parts for just about any product.”

“ServiceBench business management software seamlessly connects trading partners in the service supply chain to drive out inefficiencies, while maximizing the customer service experience for repair service providers,” said Louis Rose, ServiceBench vice president of operations. “With the participation of parts suppliers like Encompass, we help repair service providers to improve first time call fix rates and onsite service call schedules, and help minimize time spent searching for hard-to-find and other critical parts needed for product repairs.”

About Encompass Supply Chain Solutions, Inc.

Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliances and imaging products.  Encompass provides end-to-end solutions for OEMs, retailers, independent dealers and third-party administrators.

Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visit encompass.com and encompassparts.com and follow us on Facebook, LinkedIn and Twitter.