Press Releases

Comvest Leads Management-Backed Recapitalization of Encompass Supply Chain Solutions, Inc.

 

 

Lenovo Renews Exclusive Parts Support Agreement with Encompass

Deal comprises parts for post-warranty repairs of popular Idea and Think computer brands

Lawrenceville, Ga., December 20, 2019Encompass Supply Chain Solutions, Inc., a leading provider of replacement parts and supply chain services for a diverse range of product brands, today announced it will continue distributing parts for Lenovo’s Idea and Think computer brands until at least 2022 under a recent contract extension.

In addition to parts supply, the three-year agreement also calls for Encompass to continue providing contact center support and hosting a customized ecommerce web portal to help customers quickly find Lenovo parts: lenovo.encompass.com. Encompass supplies end users, authorized service centers, retailers and third-party administrators with genuine Lenovo parts for out-of-warranty repairs; Lenovo retains management of in-warranty parts distribution.

Encompass was first tapped in 2015 to manage parts supply for non-warranty repairs of Lenovo Idea tablets, laptops and desktops. Based on the success of that program, Lenovo expanded the agreement in 2016 to include the Think brand.

“We are very gratified to have earned Lenovo’s confidence and trust to continue supporting their flagship brands,” said Eddie Cafferty, director of Encompass’ Computer Vertical Business Development.

Cafferty said Encompass’ performance on the Lenovo program is closely tracked by specific metrics the supplier must attain, such as order fill rates, same day shipping, on-time delivery and order accuracy. Encompass provides Lenovo regular comprehensive reporting on performance metrics, as well as data on inventory levels and customer transaction history.

Lenovo North America Parts Sales Director Rick Julien said Encompass has so far achieved its performance obligations and customer service responsibilities.

“Lenovo has been extremely pleased with Encompass and their support of both our consumer and commercial customers,” said Julien. “We understand how vital computing devices are to the everyday lives of users and are fully committed to standing behind our products after the sale. As such, it’s critical for us to have a partner that can be relied upon to represent our brand and ensure fast access to Lenovo Genuine Parts to keep their Lenovo products functioning properly.”

About Lenovo

Lenovo is a US$39 billion personal technology company, the largest PC company in the world, serving customers in more than 160 countries. Dedicated to building exceptionally engineered PCs and mobile internet devices, Lenovo’s business is built on product innovation, a highly-efficient global supply chain and strong strategic execution. Formed by Lenovo Group’s acquisition of the former IBM Personal Computing Division, the company develops, manufactures and markets reliable, high-quality, secure and easy-to-use technology products and services. Its product lines include legendary Think-branded commercial PCs and Idea-branded consumer PCs, as well as servers, workstations, and a family of mobile internet devices, including tablets and smartphones. As a global Fortune 500 company, Lenovo has major research centers in Yamato, Japan; Beijing, Shanghai and Shenzhen, China; Sao Paulo, Brazil, and Raleigh, North Carolina. For more information see www.lenovo.com.

 About Encompass Supply Chain Solutions, Inc.

Formed in 1953, Encompass is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.

For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and Twitter.

CONTACT: Kristin Hurst, Director of Marketing & Communications

Encompass to Manage Repair Parts Distribution for Sound United

Deal includes parts for popular electronics brands Denon, Marantz, Boston Acoustic

Lawrenceville, Ga., August 22, 2019Encompass Supply Chain Solutions, Inc., a leading provider of replacement parts and supply chain services for a diverse range of product brands, today announced it has implemented a comprehensive parts supply chain management program to support Sound United and its full complement of consumer electronics brands.

Under an agreement with Sound United – an industry leader in home theater and personal audio products – Encompass manages its entire parts supply chain, including parts forecasting, purchasing, warehousing, distribution and call center service. Encompass also serves as a master supplier to Sound United’s authorized service providers, self-maintaining retailers and other designated affiliates.

The agreement comprises parts support for all Sound United brands: Denon®, Marantz®, Polk Audio, Classé, Definitive Technology, Polk BOOM, HE OS® and Boston Acoustics®. Encompass previously served as an authorized parts distributor for Sound United and currently maintains special ecommerce portals for Denon and Marantz to streamline parts access.

The program will be supported through Encompass’ Florida, Georgia and Nevada facilities to expedite delivery throughout the U.S.

“Encompass has supplied parts for Sound United brands for many years,” said Encompass Senior Vice President of Business Development Joe Hurley. “We appreciate the opportunity to further leverage our experience to enhance parts availability and turnaround time. Our goal is to provide superior aftersales service to help reinforce consumer loyalty to Sound United products.”

Hurley said the program will be continually assessed through performance metrics co-developed with Sound United. Encompass will be measured on such indicators as same day shipments, fill rates, order accuracy, returns processing and more.

“Monitoring and reporting on KPIs [key performance indicators] is critical to instilling confidence in our clients that their programs are running smoothly, and customers are being well served,” said Hurley. “Encompass provides full visibility to our clients in real time so they know what’s happening at any stage.”

About Encompass Supply Chain Solutions, Inc.

Formed in 1953, Encompass is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.

For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and Twitter.

CONTACT: Kristin Hurst, Director of Marketing & Communications

Encompass Hires Digital Marketing Director to Enhance and Expand Ecommerce Sales and SEM

Lawrenceville, Ga., April 30, 2019Encompass Supply Chain Solutions, Inc., a leading provider of Distribution, 3PL and 4PL solutions for a diverse range of finished goods and repair parts, today announced that Jayne Sutherst will join its IT team in the newly-established role of Digital Marketing Director.

In this position, Sutherst will be responsible for managing all aspects of Encompass’ digital presence, primarily its main ecommerce site encompass.com, client web portals, search engine optimization and online and social marketing.  She is tasked with enhancing the online experience and customer support for both B2B and B2C users.  Sutherst will be based at Encompass’ recently-opened distribution and administrative facility near Fort Lauderdale, Fla.

Sutherst joins Encompass from MAPEI – a worldwide producer of adhesives, thinsets and sealants for buildings – where she served as digital marketing manager. Among her many accomplishments, she led the redesign and strategic planning of MAPEI’s flooring installation product website, which drove 1 million unique visitors to the site within eight months of launch.

Sutherst has 15 years of experience in web development, ecommerce and online marketing for both B2B and B2C audiences. She has worked in corporate retail and agency environments, beginning her career with American Express as a multi-media instructional designer manager.  Sutherst earned an MBA in Marketing and undergraduate degree in International Business from Nova Southeastern University.

“With her extensive background in web design and product sales, we are confident Jayne is the perfect fit to lead and strengthen our ecommerce initiatives,” said Encompass President and CEO Robert Coolidge.

He said Encompass’ tremendous growth in the Home Appliance space, along with the company’s spike in hosting co-branded manufacturer consumer ecommerce solutions, necessitated additional support within its technology department.  Plus, since Encompass offers one-on-one call center service and counter sales at its facilities, it needed to ensure consistency across all customer touchpoints, said Coolidge.

“It’s critical for us to deliver online resources for service dealers, distributors, manufacturers and consumers that align with our call in and walk in experiences.”

Coolidge said Encompass in past years mostly only served repair servicers, warranty companies, retailers and other businesses involved in aftersales product support.

“Through manufacturer partnerships and our own marketing efforts, we are serving more consumers – some who have used service professionals and some ‘do-it-yourselfers’ who prefer making repairs themselves. They have found that we often have complex parts they can’t get from traditional ecommerce sites.”

Coolidge also said that while Encompass maintains counters/will call at each of its distribution facilities in Georgia, Florida and Nevada, electronic ordering accounts for a growing portion of company sales.

“Ecommerce continues to complement our increasing brick and mortar presence in the U.S.,” he said. “With strategic locations, we can offer next or two-day ground shipping to most of the country, which typically meets the needs of both our business and consumer customers who prefer delivery service.”

About Encompass Supply Chain Solutions, Inc.

Formed in 1953, Encompass is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.

For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and Twitter.

Encompass Appointed Authorized Distributor of Dell Spare Parts in the U.S. and Canada

Lawrenceville, Ga., March 13, 2019 – Encompass Supply Chain Solutions, Inc., a leading provider of Parts Distribution, 3PL and 4PL solutions for a diverse range of finished goods and replacement parts, today announced it is now authorized to supply original component parts to value-added resellers (VARs) that have been identified by Dell for Dell’s commercial products.

Under an agreement with Dell – a renowned brand in computer technology – the deal extends to parts intended for out-of-warranty repairs only; Dell will continue to support all its products with in-warranty parts.

“Encompass is pleased to continue increasing our support for the computing industry by adding the Dell brand,” said Joe Hurley, Encompass Business Development vice president. “We will be able to leverage the knowledge and best practices we have gained by partnering with other similar manufacturers to provide exceptional service to Dell VARs.”

Encompass is one of the most diversified parts distributors in the country, comprising numerous product categories in addition to Computer, such as Consumer Electronics, Major/Small Appliance and a host of other segments. The company will support Dell’s customer base through distribution facilities in Georgia, Nevada and Florida.

“Securing strong, consistent support for Dell products is instrumental in building and maintaining loyalty to our brand,” said Kash Shaikh, Dell VP and GM of Enterprise Infrastructure Solutions.  “We are confident that Encompass shares this commitment and will help ensure first-class customer service with Dell-authorized parts.”

About Encompass Supply Chain Solutions, Inc.

Formed in 1953, Encompass is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.

For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and Twitter.

Encompass to Manage Repair Parts Distribution for Midea America Corp.

Deal comprises parts for manufacturer’s full line of Home Appliance parts

Lawrenceville, Ga., February 13, 2019Encompass Supply Chain Solutions, Inc., a leading provider of replacement parts and supply chain services for a diverse range of product brands, today announced it has teamed with Midea America Corp. to implement a comprehensive parts supply chain management program to support its products after the sale.

Under an agreement with Midea, Encompass will provide a range of parts and supply chain services, including forecasting, purchasing, warehousing, distribution and call center support. Encompass will serve as a master supplier to Midea’s authorized service providers, self-maintaining retailers and other designated affiliates.

To streamline access to Midea parts, Encompass has developed a special ecommerce portal – midea.encompass.com – which can also be accessed from midea.com. The program will be supported through the Encompass’ Florida, Georgia and Nevada facilities to expedite delivery throughout the U.S.

“Encompass is excited for the opportunity to partner with Midea and support their high-quality home appliances,” said Robert Coolidge, Encompass president and CEO. “Managing parts supply is our core business, and we are committed to providing expert service to Midea and their product repair networks.”

The agreement also outlines specific performance metrics that Encompass is expected to achieve for the program. According to Joe Hurley, Encompass senior vice president of Business Development, the supplier will be measured on such indicators as fill rates, turnaround time, returns processing and more.

“Performance tracking and reporting is an important component of all our supply chain programs,” said Hurley. “We provide full visibility to our clients in real time so they know what’s happening at any stage.”

Jay Reynolds, Midea America Director of After Sales Service, said Encompass’ turnkey capabilities, extensive expertise and service dedication helped drive the agreement.

“The satisfaction of our consumer end users is critical to us and the strength of our brand,” said Reynolds. “We are confident that Encompass will deliver on their expectations and help us provide superior support to Midea products in the market.” 

ABOUT MIDEA

Established in 1968, Midea (SZ:000333) is a publicly listed, Fortune 500 company, that offers one of the most comprehensive ranges in the home appliance industry. Midea specializes in air treatment, refrigeration, laundry, large cooking appliances, kitchen appliances, water appliances, floor care and lighting. Headquartered in Southern China, Midea is a truly global company with over 130,000 employees and operations in over 175 countries. The company has 21 production facilities and 260 logistics centers worldwide. After nearly 50 years of continued growth, Midea now generates annual revenue of more than USD28 billion.

Midea is the world’s largest producer of major appliances and the world’s No. 1 brand of air-treatment products, air-coolers, kettles and rice cookers.* Each year, Midea wins 40+ design awards at different global design shows such as reddot, iF, and Good Design Award.

To learn more about Midea, please visit www.midea.com and www.midea.com/global.

*Euromonitor International Limited; Consumer Appliances 16ed

 About Encompass Supply Chain Solutions, Inc.

Formed in 1953, Encompass is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.

For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and Twitter.

Encompass Now Distributing Genie Garage Door Repair Parts

Move further expands company’s role as one-stop parts supplier

 Lawrenceville, Ga., January 29, 2019Encompass Supply Chain Solutions, Inc., a leading provider of replacement parts and supply chain services for a diverse range of product brands, today announced it has begun supplying replacement parts from Genie Company, a top name in garage door openers.

Encompass is distributing replacement parts for Genie’s full line of residential and commercial products. Genie parts can be ordered from Encompass’ ecommerce site encompass.com.

Encompass Senior Vice President of Sales and Marketing Joe Hurley said the company is excited to be entering the garage door opener space with one of the industry’s leading manufacturers.

“Genie is a renowned brand in garage door openers, and we’re pleased to have the opportunity to support their customers after the sale,” said Hurley. “With user-friendly online ordering, fast turnaround and one-on-one service, Encompass can help further build loyalty to Genie products,” said Hurley.

Hurley also said adding Genie parts reinforces Encompass’ value as a single-source provider to B2B and B2C customer segments.

“Encompass is continually seeking new product verticals to complement our OEM brand offerings,” said Hurley. “We serve a variety of customers who need parts for multiple products throughout the home, not just one category. Our goal is to be a strong one-stop source of parts for just about anything that can be repaired.”

Customers such as warranty providers, multifamily property management and retailers especially benefit from Encompass’ multi-brand business model, said Hurley.

“We strive to offer a more streamlined, simple customer experience,” said Hurley. “Providing access to more than 200 manufacturer brands – and growing – is very convenient to customers who don’t want the hassle of dealing with an array of different vendors.”

 

About Encompass Supply Chain Solutions, Inc.

Formed in 1953, Encompass is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.

For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and Twitter.

Encompass Continues Expanding U.S. Footprint with Buildout of New South Florida Distribution Center

Lawrenceville, Ga., January 8, 2019Encompass Supply Chain Solutions, Inc., a leading provider of replacement parts and supply chain services for a diverse range of product brands, today announced it has finalized the build out of a new warehouse complex near Fort Lauderdale, Fla. intended to support extensive company growth.

Two years after doubling the size of its existing distribution center in Davie, Fla., Encompass reached maximum capacity and decided to develop a nearby larger facility at 3410 Davie Road within the new Davie Business Center complex. The company completed moving and is now fully operational at its new locale ideally situated close to major interstates and shipping ports.

Beyond warehouse staff, Encompass’ Florida team comprises Purchasing, IT, Business Development and Accounting. When fully staffed, the facility can hold about 75 employees.

The South Florida locale is also the company’s main distribution point for parts supply to Latin America. Encompass maintains other distribution centers in Las Vegas, Nev. and Atlanta, Ga.

Encompass President and CEO Robert Coolidge said the decision to build followed consecutive record-setting quarters of transactional volume for the company. Growth in the Appliance vertical, with recent warranty authorizations such as Samsung, was a driving factor, as well as a surge in support for key customer segments like Home Warranty, Extended Warranty and Multifamily Property Management. Encompass also manages the parts supply chain for a number of world-leading brands, including Sony, Panasonic, Braun, Philips and others.

The extra space will be used to increase the company’s inventory position and accommodate adequate operational staff to serve major regional clients. To support local customers, the facility will feature fully-stocked counter sales.

“As we get ready to launch a number of exciting new customer programs and services in 2019, this facility will help support our continued expansion,” said Coolidge. “Beyond providing the infrastructure necessary to stock and manage sufficient inventory for our customers, it helps reinforce redundancy for reliable business continuity for our entire footprint.”

As the facility is based in an ideal climate for air-conditioning repairs, Encompass is working to build its HVAC [heating, ventilation, air conditioning] parts availability, said Coolidge.

“Encompass has been concentrating on further developing our HVAC vertical, so we can offer convenient same-day parts delivery to area repair businesses,” he said.

Another resource Encompass is preparing to release later this year is a special app that will help field technicians track and maintain popular repair parts within their service vehicles. This “truck stock” app will enable techs to conveniently place orders online with Encompass and quickly replenish inventory.

“We are constantly exploring ideas to help our customers be more successful,” said Coolidge. “Anything we can do to make their lives easier is a win-win.”

About Encompass Supply Chain Solutions, Inc.

Formed in 1953, Encompass is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.

For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and Twitter.

Encompass Launches New Brand Identity to Strengthen and Simplify Company Positioning

Lawrenceville, Ga., December 12, 2018Encompass Supply Chain Solutions, Inc., a leading provider of replacement parts and supply chain services for a diverse range of product brands, today unveiled its new brandmark and tagline, which are intended to more clearly represent the company’s comprehensive offerings and value to customers.

After careful analysis of the company’s former logo created in 2006, Encompass leadership determined the need to update and refresh the brand to better align with the company’s current positioning and core competencies, said Encompass President and CEO Robert Coolidge.

Encompass introduced a new company brand to better reflect its messaging and value to the market.

“The previous logo just did not evolve with who we are now as an organization,” said Coolidge. “It was cold and formal and gave the wrong impression that we were complex and lethargic. With all our exciting growth and new initiatives, we needed a brand that was progressive and reflected our innovation, energy and approachability.”

With one of the country’s largest, most diverse parts inventories in the country, along with a wide array of logistics services, the company name was kept, maintaining its “all-encompassing” solution to the market. The new brand design comprises the wordmark Encompass in dark blue, lower case text, reflecting both strength and friendliness. An “eHex” symbol above the brand is derived from the form of how parts are received: a shipping box. It additionally creates a monogram “e” character, symbolizing simplicity and warmth.

The company added a tagline to further reinforce its messaging: Simply PartsTM. While Encompass offers a full range of forward and reverse supply chain solutions beyond parts supply, repair parts are central to the company’s services.

“Virtually all of our supply chain solutions – from distribution to reverse logistics and even depot repair – involves a part in some way,” said Coolidge. “The new tagline also helps convey our mission to streamline and simplify parts delivery for both our B2B and B2C customers.”

Kristin Hurst, Encompass Director of Marketing and Communications, led the rebranding initiative and is overseeing the transition across external and internal channels. The brand launch follows Encompass’ 65th anniversary, which the company marked with celebrations throughout the year.

“After honoring our long history and heritage in 2018, the timing was ideal to now go forward with a fresh new look and strong value messaging,” said Hurst. “A brand is so much more meaningful than just a logo design. It’s our flag and reflects who we are as a company and what we offer to all our customers.”

To help inform external audiences about the brand change, Encompass has developed a special landing page at solutions.encompass.com/simply-parts.    

About Encompass Supply Chain Solutions, Inc.

Formed in 1953, Encompass is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.

For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and Twitter.

Encompass Now Authorized Supplier of Samsung Warranty Appliance Service Parts

Lawrenceville, Ga., November 1, 2018Encompass Supply Chain Solutions, Inc., a leading provider of Parts Distribution, 3PL and 4PL solutions for a diverse range of finished goods and replacement parts, today announced it is now authorized to supply parts for warranty repairs of Samsung home appliances.

Under an expanded agreement with Samsung Electronics America, Inc. – a global name in leading-edge appliance, electronics, audio, printing products and more – Encompass may distribute service parts for use in Samsung warranty appliance product repairs.

Marking its 65th year of business in 2018, Encompass maintains one of the largest Samsung parts inventories in the country through long-term support of the acclaimed brand for non- and extended warranty repairs of its comprehensive product lines.

“Encompass has supplied Samsung parts for the past 20 years and is thrilled to be strengthening our partnership into warranty parts supply,” said Encompass President and CEO Robert Coolidge. “With this added authorization, Samsung’s service network can rely on Encompass for all their service parts needs.”

Encompass supports service providers from strategically-located facilities in Florida, Georgia and Nevada. Parts – along with helpful resources such as exploded views and 360-degree photographs – are available from its user-friendly, feature-rich website encompass.com. The website was recently modified to accept Samsung claim numbers to expedite warranty orders.

Encompass Senior Vice President of Sales and Marketing Joe Hurley said the supplier expects to increase home appliance parts availability for Samsung’s authorized service network, ensuring enhanced product experience for end users.

“Standing behind their products with strong, consistent aftersales support is instrumental in building and maintaining manufacturer brand loyalty,” said Hurley. “Encompass is fully committed to delivering first-class customer service for Samsung consumers and servicers alike.”

In addition to reinforcing its position as a one-stop supplier through warranty authorizations, Encompass is heavily focused on continually adding original parts for repair of a wide variety of products throughout the home.

 About Encompass Supply Chain Solutions, Inc.

Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliances and imaging products.  Encompass provides end-to-end solutions for OEMs, retailers, independent dealers, third-party administrators and consumers.

Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and Twitter.