Press Releases

Samsung Adds Foldables and Home Entertainment Products to Self-Repair Program

Samsung is rolling out a significant expansion to its self-repair program with more models, product categories and parts available to enable a wider variety of repairs. The company is also evolving its long-standing partnership with Encompass Supply Chain Solutions a leading provider of replacement parts and supply chain solutions for a diverse range of home products and consumer electronics, to give customers access to genuine parts, tools and repair guides for smartphones,tablets and PCs, plus select foldable devices and home entertainment products. In total, Samsung will offer self-repair options for nearly 50 models across its product portfolio, making it one of the most comprehensive programs in the industry.

Launched in August 2022, the Samsung self-repair program provides interested consumers with another convenient way to extend the life of their devices. This latest expansion is part of the company’s commitment to add more devices over time as the program matures. Fourteen Galaxy smartphone, tablet, and PC models have been added to the program, including the Galaxy S23 series, Galaxy Z Fold5, Galaxy Z Flip5, Galaxy Tab S9 series and the Galaxy Book2 series. The program also extends into the home entertainment category with the addition of 20 visual display products, including the Freestyle 2 nd Gen projector.

“We know that consumers want reliable and convenient repair options to keep their devices up and running. This expansion is one more way Samsung is showing its continued commitment to provide our customers with choice,” said Mark Williams, Vice President of Customer Care at Samsung Electronics America. “For those who want to take repair into their own hands, we’re supplying them with more options for a wider array of products to extend the life of the products they love.”

“Encompass has been a trusted distributor of Samsung OEM replacement parts for many years and this expansion to new product categories will play a critical role in continuing to empower Samsung customers to easily repair equipment and extend the lifecycle of their products,” said Robert Coolidge, President and CEO of Encompass Supply Chain Solutions. “Samsung’s self-repair program aligns with Encompass’ goal to improve the accessibility of mission critical parts for customers while reducing waste and enabling significant cost savings.”

Expanding Self-Repair Options for Galaxy Devices

Galaxy owners can now access a broader assortment of self-repair parts right at their fingertips. On phones and tablets, consumers will be able to fix the speakers, SIM tray, side key and volume key, in addition to existing parts for display assemblies, back glass and charging ports. Galaxy Book owners will be able to replace the left and right speakers and fan, in addition to existing repairs for the display, battery, power key with fingerprint reader, touchpad, front and rear cases, and rubber feet. Low cost tool kits can be purchased as a bundle with parts, or separately and used for a variety of device repairs.

Empowering DIY Repairs for Samsung Video Displays

To expand self-repair into the Home Entertainment category, customers can now access genuine parts, tools and step-by-step repair guides related to picture, power, WiFi connection, sound, and the remote control for select Samsung 2023 TVs, monitors and the Freestyle 2 nd Gen projector via SamsungParts.com. On select 2023 soundbars, customers can replace HDMI,optical cables and parts related to power, sound and wireless communication. All of which can be fixed with common tools like a Phillips-head screwdriver.

Going the Extra Mile to Offer Quality, Convenient Device Care

Samsung wants to empower people to keep their devices longer and reduce e-waste, through efforts like extending the product lifecycle, improving durability, and enhancing repairability. From the beginning of the development phase, Samsung considers the design, materials and equipment needed to make products easier to repair and eventually, recycle.

The self-repair program expansion marks another step forward in Samsung’s customer-first care mission to provide convenient, accessible and quality device care options to U.S. customers. Samsung offers walk-in, mail-in and at-home Care services and all repairs are backed by the company — with Samsung-certified professionals covering both in-warranty and out-of-warranty services using genuine Samsung parts.

Ranked #1 in customer satisfaction among 5G mobile devices in the 2023 American Customer Satisfaction Index Survey (ACSI®), Samsung offers #1 Service Center Network Coverage for mobile devices across the U.S. 1 This includes more than 2,000 same-day Samsung Authorized Care locations, covering more than 80% of the U.S. population with a typical repair time of two hours or less.

Samsung is also able to provide 99.9% of the U.S. with convenient Care coverage for consumer electronics. Programs like Samsung Beyond Boundaries2 enable customers located within a 4-hour radius of a Samsung care center in various U.S. regions to receive at-home repairs. For anyone outside of this radius, Samsung can also dispatch qualified technicians via the Samsung Traveling Techs program The company earned #1 rankings in product quality for TVs and #1 rankings in service experience for Home Appliances in the 2023 American Customer Satisfaction Index Survey (ACSI®).

For more information about the Samsung Self-Repair program, visit:
www.samsung.com/us/support/selfrepair.

To find a Samsung Authorized Care location, check the store locator on Samsung.com. Customers can also schedule an appointment online at www.samsung.com/us/support/service/.

About Encompass Supply Chain Solutions

Formed in 1953, Encompass is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.

In 2022, Encompass was acquired by Parts Town Unlimited to expand its residential parts division. For more information, please visit solutions.encompass.com and follow us on LinkedIn and Facebook.

Samsung Self-Repair Model List

Smartphones

Galaxy Z Fold5

Galaxy Z Flip5

Galaxy S23 Series – S23, S23+, S23 Ultra, S23 FE

Galaxy S22 Series* – S22, S22+, S22 Ultra

Galaxy S21 Series* – S21, S21+, S21 Ultra

Galaxy S20 Series* – S20, S20+, S20 Ultra

Tablets

Galaxy Tab S9 series – S9, S9+, S9 Ultra, S9 FE, S9 FE+

Galaxy Tab S7+*

PCs

Galaxy Book2 Pro 15″

Galaxy Book2 Pro 360 15″

Galaxy Book2 Pro 360 5G 13.3”

Galaxy Book Pro 15″*

Galaxy Book Pro 360 15”*

TV (2023 Models)

77″ Class OLED S90C TV

98” Class Samsung Neo QLED 8K QN990C TV

75” Class The Frame – Disney100 Edition

65″ Class The Frame – Disney100 Edition

55″ Class The Frame – Disney100 Edition

85” Class The Terrace Full Sun Samsung Neo QLED 4K LST9C

Projector (2023 Models)

Freestyle Gen 2 with Gaming Hub

Monitor (2023 Models)

27″ ViewFinity S9 5K Monitor

34″ ViewFinity S65UC Ultra-WQHD 100Hz AMD FreeSync™ HDR10 Curved Monitor

34″ ViewFinity S65VC Ultra-WQHD 100Hz AMD FreeSync™ HDR10 Curved Monitor

57″ Odyssey Neo G9 Dual 4K UHD Quantum Mini-LED 240Hz 1ms HDR 1000 Curved Gaming Monitor

27″ M80C Smart Monitor 4K UHD (white)

27″ M80C Smart Monitor 4K UHD (pink)

27″ M80C Smart Monitor 4K UHD (green)

27″ M70C Smart Monitor 4K UHD (white)

27” Odyssey G55C Gaming QHD LED Monitor

Soundbar (2023 Models)

HW-A445 2.1ch Sound bar with Dolby & DTS Audio (HW-A445)

Ultra-slim 3.1.2ch. Wireless Dolby ATMOS Soundbar

+ Bezel w/ Q-Symphony (HW-S80CB)

5.1ch. Wireless Dolby ATMOS Soundbar w/ Q-Symphony (HW-S68CB)

Sound Tower 210W Bi-directional High Power Audio w/ Built-in Battery (MX-ST5CB)

*Previously announced

ServicePower and Encompass Simply Parts Team Up to Provide Streamlined Parts Ordering Capabilities

ServicePower Becomes First FSM Platform to Centralize Parts and Service Availability for Optimized Repair and Maintenance

McLean, VA, January 10, 2024 ServicePower, the leading field service management platform and ecosystem for major appliance and consumer electronics repairs in North America, announced today that it has partnered with Encompass Simply Parts, one of the largest suppliers of genuine OEM replacement parts and accessories for home products, to provide simplified and streamlined parts ordering capabilities for all servicers that use the ServicePower platform and ServicePower HUB.

ServicePower HUB is a free-to-use business management system for service providers who deliver both cash-on-demand (COD) and warranty-based repair services on behalf of original equipment manufacturers, third-party administrators, and home warranty companies. The Encompass integration will provide the 13,000+ service companies using ServicePower HUB immediate access to over 8 million parts that they can seamlessly identify and purchase. The functionality enables parts identification via search, photo, or schematics with an exploded view and 360 scan of all equipment parts. The parts can be ordered in a single click, and orders will be augmented with suggestions of additional parts that are often ordered together. Shipments can be sent to service companies or direct to consumers.

“Customers need the right expertise and the right parts, delivered at the same time, in order to get the fastest and highest quality experience,” said Frank Gelbart, chief executive officer of ServicePower. “This partnership will make business easier, more efficient, and faster for service technicians by providing the right part the first time resulting in better reviews, more return customers, increased first-time fix rates, and reduced truck rolls to positively impact the environment.”

Searching for parts, ordering parts, and having to return wrong items all lead to costly inefficiencies and poor service experiences. Encompass provides access to one of the largest authorized parts inventories in the world, ensuring that the right parts are ordered at the right time, every time. Through highly automated distribution centers throughout North America, Encompass guarantees expedited deliveries ensuring quick turnaround times for consumers and service companies.

“We know that parts ordering can become a bottle neck in the repair process and are proud of the work we have done to streamline and simplify the steps it takes to get what is needed for the repair,” said Joe Wang, chief commercial officer of Encompass. “Our partnership with ServicePower is the obvious next step in enabling one stop shopping which will not only vastly improve operational efficiencies, but also create happier end customers.”

Parts ordering is currently being rolled out to users of the ServicePower platform for COD jobs. For questions, please visit servicepower.com/servicepower-hub.

 

Media Contact

ServicePower
Heather Mills
Vice President, Marketing
h.mills@servicepower.com

Encompass Supply Chain Solutions Named Primary Parts Distributor for Dacor

New partnership aims to revolutionize the luxury home appliance parts supply chain

Lawrenceville, Ga., January 9, 2024 – Encompass Supply Chain Solutions, a division of Parts Town Unlimited and leading provider of replacement parts and supply chain solutions for a diverse range of product brands, today announced that it has been selected as the primary parts distributor for Dacor, the leading American luxury home appliance brand.

Under the partnership, Encompass will take on a pivotal role in managing Dacor’s parts distribution operations, including management of its legacy inventory, procurement, warehousing, pick-pack-ship, returns, and warranty/non-warranty support.

“We are excited to have been chosen as the primary distributor for Dacor, an esteemed brand within the Samsung family,” said Joe Hurley, EVP of Business Development for Encompass. “Our team is committed to optimizing Dacor’s distribution, ensuring that customers and partners experience the highest level of efficiency and satisfaction.”

With its proven expertise with other prestigious brands, Encompass plans to further streamline and enhance Dacor’s parts distribution processes. The partnership reflects a shared commitment to providing customers with exceptional appliance parts and customer satisfaction.

 

About Encompass Supply Chain Solutions

Formed in 1953, Encompass is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.

In 2022, Encompass was acquired by Parts Town Unlimited to expand its residential parts division. For more information, please visit solutions.encompass.com and follow us on LinkedIn and Facebook.

 

About Dacor

Dacor is a leader in design and innovation known for building distinctive appliances rooted in style and driven by technology delivering elevated connections, every day. For additional information, please visit Dacor.com or follow us on Instagram, Facebook, Pinterest or LinkedIn.

 

Encompass Supply Chain Solutions Launches Integration Mr. Appliance®

New venture aims to enhance parts availability and customer satisfaction

LAWRENCEVILLE, Ga., Dec. 5, 2023 – Encompass Supply Chain Solutions, a global leader in the high-tech distribution of OEM parts for home products, including residential appliances, HVAC, consumer electronics, and related products, today announced a strategic integration with Mr. Appliance®, a Neighborly® company and a leading home and commercial appliance repair brand.

With this collaboration, Encompass will be seamlessly integrated into Mr. Appliance’s SmartParts system, allowing Mr. Appliance franchise locations to effortlessly find and purchase the precise parts they need from a trusted and reliable supplier. Encompass is a current participant in ProTradeNet®, a network of industry-leading vendors exclusive to Neighborly. Streamlining the procurement process and saving valuable time for customers, this integration is set to further expand parts availability and customer support in the residential appliance repair industry. Locations can also continue to buy parts directly through encompass.com.

“We are thrilled to be working with Mr. Appliance, a highly respected player in the repair industry,” said Joe Hurley, EVP of Sales and Marketing for Encompass. “Our commitment to expanding parts availability and delivering unique technology solutions aligns perfectly with Mr. Appliance, and together we will further reinforce our promise of helping our customers get the parts they need, as soon as they need them.”

Ron Shimek, president of Mr. Appliance, a Neighborly company, states: “Mr. Appliance is excited about our new venture with Encompass.  This integration will help us deliver on our vision to be so remarkable we become a beloved household name.”

 

About Encompass Supply Chain Solutions

Formed in 1953, Encompass is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.

In 2022, Encompass was acquired by Parts Town Unlimited to expand its residential parts division. For more information, please visit solutions.encompass.com and follow us on LinkedIn and Facebook.

 

Encompass Supply Chain Solutions Welcomes New President of Encompass Service

Industry veteran John Flynn to drive product lifecycle enhancement and service excellence for Encompass Service

LAWRENCEVILLE, Ga., Dec. 7, 2023 – Encompass Supply Chain Solutions, a division of Parts Town Unlimited and leading provider of replacement parts and supply chain solutions for a diverse range of product brands, today announced the appointment of John Flynn as the new President of Encompass Service.

In this role, Flynn will lead the depot service team, an integral part of the Encompass Supply Chain fourth-party logistics (4PL) offering. He will be dedicated to collaborating with manufacturers, extended warranty providers and enterprise organizations to enhance product longevity through services such as board repair, reverse logistics, testing, depot repair, and other critical repair functions.

“This appointment marks a major milestone for Encompass Supply Chain Solutions, reinforcing the company’s commitment to providing outstanding service and assistance to our performance while extending the longevity of our products,” said Robert Coolidge, President and CEO of Encompass Supply Chain Solutions and President of Parts Town Residential.

Flynn is a seasoned expert in IT and electronics lifecycle management with a specialization in supply chain, reverse logistics, repair, remanufacturing, IT asset disposition (ITAD), and recycling solutions. His background brings a unique blend of business development, program management, and materials management expertise.

“I’m honored to be given the opportunity to lead the Encompass Service initiative. With a focus on extending product lifecycles through innovative, circular economy focused solutions, I’m eager to collaborate with customers to drive meaningful impact,” said Flynn. “Encompass Service’s commitment to excellence and innovation aligns with my values, and together, we aim to deliver exceptional service to our partners.”


About Encompass Supply Chain Solutions

Formed in 1953, Encompass Supply Chain Solutions is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.

In 2022, Encompass was acquired by Parts Town Unlimited, the global market leader in foodservice equipment parts distribution, to expand its residential parts division.

For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and YouTube.

 

About Parts Town Unlimited

Parts Town Unlimited is the global leader in high-tech distribution of mission-critical equipment replacement parts and related products and services for the foodservice, residential appliance and HVAC industries. Guided by its core values of Safety, Integrity, Community, Passion, Courage, and Innovation, Parts Town Unlimited delivers infinite possibilities, unlimited potential, and boundless innovation with a

focus on people, innovation, and long-term partnerships. Parts Town Unlimited is an organization without limits, led by dreamers who continuously grow and bring value to our partners and amazing opportunities to our team members around the globe.

Andrea Stephens Hired at Encompass Supply Chain Solutions

Andrea leads the Encompass marketing team and drives long-term portfolio growth strategy, establishing a vision and growth objectives leveraging customer insights, category and consumer trends, and a deep understanding of competition and the needs of B2C/B2B customers. She develops integrated marketing strategies for Encompass customers, using a multichannel approach, driving new customer acquisition, engagement, and retention.

Encompass to Manage Supply of Technology Components for Select Intel Computers

Program comprises Intel® NUC Mini PCs, Laptops and Elements

Lawrenceville, Ga., January 10, 2023Encompass Supply Chain Solutions, a leading provider of replacement parts and supply chain services for a diverse range of product brands, today announced it has finalized an agreement to manage NUC parts for Intel, one of the world’s foremost technology processing manufacturers.

Under the deal, Encompass will serve as a master distributor of components used for the repair of Intel NUC personal computers. NUC (Next Unit of Computing) is a small form factor device or compute element, which contains everything a standard PC does: processor, memory, SSD, LAN or WiFi, as well as support for integrated and discrete graphics options.

Encompass will manage Intel NUC product parts forecasting, purchasing, warehousing, distribution and customer service for both warranty and non-warranty repairs. Components will be available for purchase through the supplier’s ecommerce site encompass.com.

“Partnering with Intel further reinforces Encompass’ strength in the computing vertical,” said Robert Coolidge, Encompass president and CEO. “The experience and capabilities we have gained supporting other top technology brands will be ideally suited for the Intel program.”

Encompass will supply Intel NUC components primarily to end users, as well as business entities, from its distribution centers in seven states. The supplier is obligated to achieve specific performance metrics, such as fill rates, ecommerce uptime, call center availability, turnaround time and others.  Encompass rigorously tracks all key program activity and continually delivers comprehensive reporting to clients.

“We are delighted to be working with Encompass to deliver spare parts support services to our customer base. This will add a new level of repairability to our products.” said Brian McCarson, vice president and general manager of the Intel NUC Group.

About Intel

Intel (Nasdaq: INTC) is an industry leader, creating world-changing technology that enables global progress and enriches lives. Inspired by Moore’s Law, we continuously work to advance the design and manufacturing of semiconductors to help address our customers’ greatest challenges. By embedding intelligence in the cloud, network, edge and every kind of computing device, we unleash the potential of data to transform business and society for the better. To learn more about Intel’s innovations, go to newsroom.intel.com and intel.com.

 About Encompass Supply Chain Solutions

Formed in 1953, Encompass is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.

In 2022, Encompass was acquired by Parts Town to expand its residential parts division. For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and YouTube.

PT Holdings Rebrands as Parts Town Unlimited, Announces Leadership and Organizational Changes

New brand and structure will support accelerated growth and innovation

ADDISON, Il., Dec. 5, 2022 – PT Holdings, the parent company of Parts Town, a global leader in high-tech distribution of foodservice equipment parts, residential appliance parts, HVAC parts, and related products, today unveiled its new brand, Parts Town Unlimited. In addition, the company has announced a number of organizational changes to further accelerate growth and innovation. Parts Town Unlimited includes 45 unique brands across multiple divisions with nearly $2 billion in annual revenue and over 4,500 team members worldwide. The group is primarily focused on high-tech distribution of mission-critical replacement parts and related products.

The reorganization will support Parts Town Unlimited’s growth strategy, which includes a rapidly expanding product offering and global reach. The company will continue to emphasize digital leadership, operational excellence, and long-term high integrity partnerships, supported by its relentless focus on core values, people, and culture.

“Many companies include the acronym ‘LLC’ after their name, where the first ‘L’ stands for limited. We are going a different direction and focusing on the unlimited growth potential of our business: we are a town without limits,” said Steve Snower, Town Troublemaker (aka CEO), Parts Town Unlimited. “Over the past 19 years of our growth journey, we have updated our organization structure many times. Updating our brand and implementing these leadership changes will position the business for rapid growth in the coming years. We look forward to an exciting future.”

Overview of Parts Town Unlimited
Parts Town Unlimited includes the following divisions:

  • Parts Town, the technology innovator and market-leading distributor of original equipment manufacturer (OEM) foodservice, residential appliance, and HVAC equipment replacement parts. Also known as “Parts Town Americas,” this divisionprimarily serves the U.S., Canada, and Latin America, along with select customers in other international markets.
  • Red Lightning Group, a division that focuses solely on technology innovation to support the foodservice industry and beyond, serves as an incubator to help innovative “Townspeople” bring their ideas to life. Red Lightning Group developed the technologythat underpins Parts In Town, an ecommerce solution designed to help local service companies and distributors grow their businesses, improve equipment up-time by providing quick pickup and delivery of parts in the foodservice industry, and promotegrowth of genuine OEM part sales locally. Red Lightning Group also developed the Parts Town Marketplace, which provides customers an online, one-stop shopping experience for OEM parts beyond the foodservice category, as well as items and products across a
    variety of new categories, eliminating the need for customers to visit multiple websites to find the parts and related products they need.
  • Parts Town Home, the company’s fastest growing capability, includes residential appliance parts, HVAC parts, and consumer electronics parts primarily through its Encompass brand. Parts Town Home has rapidly grown to represent 15% of Parts Town Unlimited’s 2022 revenue, compared to just 3% in 2021.
  • Parts Town Europe, which serves Europe and other international markets through its REPA Group brands, GEV Group, LF Group, EPGC, Atel, and Big Warehouse. Parts Town Europe includes locations across Europe in addition to a presence in both Australia and China.
  • Parts Town UK, which serves the UK through First Choice and Commercial Catering Spares brands.
  • Unlimited Service Group, which supports several local parts and service companies that partner with leading manufacturers in the U.S. and Canada. Individual, local brands will continue to be emphasized, reflecting the unique histories, cultures, expertise, and local focus of each of these businesses.

Leadership Moves
As part of the reorganization, Steve Snower will be focusing his role on group CEO responsibilities, with Clint Holder appointed to the role of Group President, Parts Town Americas. This will allow Snower to lead Parts Town Unlimited’s strategy, drive the company’s vision for growth and innovation, accelerate its acquisition efforts, and build on its unique culture.

“Clint has done an incredible job building unique, high integrity partnerships across the industry. Under his commercial leadership, we have dramatically expanded our master distribution capability and deepened our partnerships with service companies across the industry,” said Snower. “For the past 19 years, I have played the dual role of group CEO and President of Parts Town, and I am excited to turn the president role over to Clint to lead the business forward, allowing me to focus on building out the group vision.”

John McDonough has been named Chairman of Parts Town Europe. McDonough joined Parts Town Unlimited’s board of directors following Parts Town’s acquisition of Heritage Parts in 2019 and has remained an active advisor to the business. McDonough will now re-engage full-time and relocate to Munich, Germany, to partner with Alex Wiegand, CEO of REPA Group, in accelerating Parts Town Unlimited’s global reach.

“I am so excited that John will be a full-time partner in the business. His integrity and experience are unmatched,” said Snower. “As CEO of Heritage Parts, he led the digital transformation of the business and the full transition to genuine OEM parts. His presence with our team in Europe will make a huge impact.”

Miron Washington has been named Chief Digital Officer. He joins Parts Town Unlimited from Home Depot, where he held the role of Vice President of Customer Experience and General Manager of the company’s $3 billion Quote Center business unit. His previous experience includes digital leadership roles at Amazon, Staples, and Hewlett Packard. Washington will be charged with advancing the digital vision of Parts Town Unlimited.

Several other organization changes were announced, all with the intent to accelerate Parts Town Unlimited’s growth and innovation across its target markets.

About Parts Town Unlimited
Parts Town Unlimited is the global leader in high-tech distribution of mission-critical equipment replacement parts and related products and services for the foodservice, residential appliance and HVAC industries. Guided by its core values of Safety, Integrity, Community, Passion, Courage, and Innovation, Parts Town Unlimited delivers infinite possibilities, unlimited potential, and boundless innovation with a focus on people, innovation, and long-term partnerships. Parts Town Unlimited is an organization without limits, led by dreamers who continuously grow and bring value to our partners and amazing opportunities to our team members around the globe.

About Parts Town
Parts Town is the leading, technology innovation-driven distributor of genuine OEM (original equipment manufacturer) foodservice, residential appliance and HVAC equipment repair parts. When there’s a hiccup with any piece of equipment, Parts Town is ready to jump in and help with the most in-stock parts on the planet, innovative technology, and an unmatched customer experience. Customized solutions benefit equipment service technicians of all kinds, as well as chain and independent restaurants, schools, health care facilities and hospitality providers.

By partnering with the top manufacturers of foodservice, residential appliance and HVAC replacement parts, Parts Town improves the supply chain, increases sales of genuine OEM parts and keeps every customer’s business running like clockwork. Parts Town also partners with equipment and supplies dealers of all sizes to offer a one-stop-shop through its Parts Town marketplace.

For more information, visit https://www.partstown.com/.

Contact Information
Katie Whorton
katie.whorton@finnpartners.com
404-569-9901

Encompass Streamlines Midwest Footprint to Advance Growth Strategy

Significant counter sales improvements also underway

Lawrenceville, Ga., November 14, 2022Encompass Supply Chain Solutions, a leading national provider of replacement parts and supply chain services for a diverse range of product brands, today announced it is consolidating four distribution facilities clustered in Ohio and Indiana.

These facilities are among 12 appliance parts counter sales and distribution centers previously maintained by Dayton Appliance Parts (DAP), which has merged with Encompass. The consolidating facilities are in Cincinnati; Indianapolis; Dayton, Ohio; and Castleton, Ind. Their operations will be combined with other nearby Encompass facilities in Cincinnati, Dayton and Metropolitan Indianapolis. The company’s Blue Ash, Ohio warehouse is being transitioned to another distributor.

Additionally, the Dayton facility will transition from primarily a distribution center to focus on counter sales and managing major client programs, such parts supply chain management (4PL). The Greenwood, IN facility will also now be a counter sales location. These facilities will be upgraded to provide a highly merchandised customer experience. Encompass existing operations in Florida, New York, Georgia and Nevada will continue operating as normal.

Joe Wang, Encompass chief strategy officer, said the decision to consolidate the specific four locations was based on service area, building condition, employee impact and other criteria. He said employees at the affected facilities have been offered other roles within the business.

“Dayton Appliance was a strong regional supplier, so having multiple locations in close proximity worked well at the time,” said Wang. “However, Encompass is a national parts supplier, so we had to analyze our entire footprint and determine the best way forward in alignment with our overall business goals.”

Wang said one of Encompass’ key objectives is to expand next-day order delivery to customers coast to coast. As such, the company is investing millions of dollars to add more warehouse automated functionality and expedite throughput.

“In our business, customers can’t wait days on end for a part to come in to repair their refrigerators or laptops or heating and cooling units. They must have their critical appliances and electronics working again yesterday. Encompass is working very hard to help speed up the repair cycle through faster parts delivery.”

Encompass President and CEO Robert Coolidge added that Encompass is continuing to experience record transactional volume, which requires the company to stock more inventory in more places. He said the company is evaluating other areas around the country to open new distribution centers.

“We’ve got immense coverage in the Southeast, Northeast and Midwest, enabling us to reach a majority of the U.S. population in two days or less,” said Coolidge. “We are now evaluating other locales to help us extend that reach further,” said Coolidge.

The Appliance parts market remains a driving factor in the company’s growth, as well as a surge in support for major customer segments like Home Warranty, Extended Warranty and Multifamily Property Management. Encompass also manages the parts supply chain for a number of world-leading brands, including Sony, Panasonic, Liebherr, Braun, Philips and others.

With the integration of Dayton Appliance Parts and the backing of Parts Town – Encompass’ parent company and market-leading distributor of original equipment manufacturer (OEM) foodservice parts – the company is even better positioned to support the repair industry, said Coolidge.

“Going into 2023, our 70th year in business, we could not be more excited about where we’re headed. Foremost, we are committed to delivering an exceptional experience for our customers. Everything we do operationally centers around helping our customers be more successful.”

About Encompass Supply Chain Solutions

Formed in 1953, Encompass is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.

In 2022, Encompass was acquired by Parts Town to expand its residential parts division. For more information, please visit solutions.encompass.com and follow us on LinkedIn and Facebook.

 

LG Extends Parts Supply Territory for Encompass and Dayton Appliance Parts

Move enables merging distributors to supply LG parts from five new U.S. locations

 Lawrenceville, Ga., August 3, 2022Encompass Supply Chain Solutions, a division of Parts Town and leading provider of replacement parts and supply chain services for a diverse range of product brands, today announced LG has authorized Dayton Appliance Parts (DAP) to distribute LG repair parts from DAP’s locations in three states.

DAP – which is integrating with Encompass starting Aug. 6, 2022 – will now be able to ship warranty and non-warranty LG appliance parts from distribution centers in Dayton, Ohio; Columbus, Ohio; Evansville, Ind.; Indianapolis; and Huntington, W. Va.

Encompass is currently working to migrate DAP into its parts inventory, ordering and accounting systems. As each DAP distribution center and counter is transitioned, customers will be directed to Encompass’ ecommerce site encompass.com to place orders going forward. Once integration is completed this fall, nationwide customers of both suppliers will have seamless, one-source access to parts in 10 states, along with pick up service at multiple counters.

Robert Coolidge, Encompass president and CEO and Parts Town divisional president, said Encompass has been focused on expanding its existing manufacturer authorizations to include DAP locations.

“Encompass is a long-time partner of LG, so we are pleased to be able to expand our reach into additional regions,” said Coolidge. “With the addition of DAP’s distribution facilities, we continue to execute on our strategy to expedite parts delivery coast to coast. The new service area enables us to provide next day ground shipping to an even greater number of business and consumer customers.”

Last month, DAP received authorization to supply parts for Midea, another top appliance and HVAC manufacturer. Encompass currently manages repair parts for Midea per a supply chain management agreement formed in 2019.

About Encompass Supply Chain Solutions

In 2022, Encompass was acquired by Parts Town – the global market leader in foodservice equipment parts distribution – to expand its residential parts division, along with Dayton Appliance Parts.

Formed in 1953, Encompass is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.

For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and Twitter.