Press Releases

Encompass to Manage Repair Parts Distribution for Midea America Corp.

Deal comprises parts for manufacturer’s full line of Home Appliance parts

Lawrenceville, Ga., February 13, 2019Encompass Supply Chain Solutions, Inc., a leading provider of replacement parts and supply chain services for a diverse range of product brands, today announced it has teamed with Midea America Corp. to implement a comprehensive parts supply chain management program to support its products after the sale.

Under an agreement with Midea, Encompass will provide a range of parts and supply chain services, including forecasting, purchasing, warehousing, distribution and call center support. Encompass will serve as a master supplier to Midea’s authorized service providers, self-maintaining retailers and other designated affiliates.

To streamline access to Midea parts, Encompass has developed a special ecommerce portal – midea.encompass.com – which can also be accessed from midea.com. The program will be supported through the Encompass’ Florida, Georgia and Nevada facilities to expedite delivery throughout the U.S.

“Encompass is excited for the opportunity to partner with Midea and support their high-quality home appliances,” said Robert Coolidge, Encompass president and CEO. “Managing parts supply is our core business, and we are committed to providing expert service to Midea and their product repair networks.”

The agreement also outlines specific performance metrics that Encompass is expected to achieve for the program. According to Joe Hurley, Encompass senior vice president of Business Development, the supplier will be measured on such indicators as fill rates, turnaround time, returns processing and more.

“Performance tracking and reporting is an important component of all our supply chain programs,” said Hurley. “We provide full visibility to our clients in real time so they know what’s happening at any stage.”

Jay Reynolds, Midea America Director of After Sales Service, said Encompass’ turnkey capabilities, extensive expertise and service dedication helped drive the agreement.

“The satisfaction of our consumer end users is critical to us and the strength of our brand,” said Reynolds. “We are confident that Encompass will deliver on their expectations and help us provide superior support to Midea products in the market.” 

ABOUT MIDEA

Established in 1968, Midea (SZ:000333) is a publicly listed, Fortune 500 company, that offers one of the most comprehensive ranges in the home appliance industry. Midea specializes in air treatment, refrigeration, laundry, large cooking appliances, kitchen appliances, water appliances, floor care and lighting. Headquartered in Southern China, Midea is a truly global company with over 130,000 employees and operations in over 175 countries. The company has 21 production facilities and 260 logistics centers worldwide. After nearly 50 years of continued growth, Midea now generates annual revenue of more than USD28 billion.

Midea is the world’s largest producer of major appliances and the world’s No. 1 brand of air-treatment products, air-coolers, kettles and rice cookers.* Each year, Midea wins 40+ design awards at different global design shows such as reddot, iF, and Good Design Award.

To learn more about Midea, please visit www.midea.com and www.midea.com/global.

*Euromonitor International Limited; Consumer Appliances 16ed

 About Encompass Supply Chain Solutions, Inc.

Formed in 1953, Encompass is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.

For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and Twitter.

Encompass Now Distributing Genie Garage Door Repair Parts

Move further expands company’s role as one-stop parts supplier

 Lawrenceville, Ga., January 29, 2019Encompass Supply Chain Solutions, Inc., a leading provider of replacement parts and supply chain services for a diverse range of product brands, today announced it has begun supplying replacement parts from Genie Company, a top name in garage door openers.

Encompass is distributing replacement parts for Genie’s full line of residential and commercial products. Genie parts can be ordered from Encompass’ ecommerce site encompass.com.

Encompass Senior Vice President of Sales and Marketing Joe Hurley said the company is excited to be entering the garage door opener space with one of the industry’s leading manufacturers.

“Genie is a renowned brand in garage door openers, and we’re pleased to have the opportunity to support their customers after the sale,” said Hurley. “With user-friendly online ordering, fast turnaround and one-on-one service, Encompass can help further build loyalty to Genie products,” said Hurley.

Hurley also said adding Genie parts reinforces Encompass’ value as a single-source provider to B2B and B2C customer segments.

“Encompass is continually seeking new product verticals to complement our OEM brand offerings,” said Hurley. “We serve a variety of customers who need parts for multiple products throughout the home, not just one category. Our goal is to be a strong one-stop source of parts for just about anything that can be repaired.”

Customers such as warranty providers, multifamily property management and retailers especially benefit from Encompass’ multi-brand business model, said Hurley.

“We strive to offer a more streamlined, simple customer experience,” said Hurley. “Providing access to more than 200 manufacturer brands – and growing – is very convenient to customers who don’t want the hassle of dealing with an array of different vendors.”

 

About Encompass Supply Chain Solutions, Inc.

Formed in 1953, Encompass is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.

For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and Twitter.

Encompass Continues Expanding U.S. Footprint with Buildout of New South Florida Distribution Center

Lawrenceville, Ga., January 8, 2019Encompass Supply Chain Solutions, Inc., a leading provider of replacement parts and supply chain services for a diverse range of product brands, today announced it has finalized the build out of a new warehouse complex near Fort Lauderdale, Fla. intended to support extensive company growth.

Two years after doubling the size of its existing distribution center in Davie, Fla., Encompass reached maximum capacity and decided to develop a nearby larger facility at 3410 Davie Road within the new Davie Business Center complex. The company completed moving and is now fully operational at its new locale ideally situated close to major interstates and shipping ports.

Beyond warehouse staff, Encompass’ Florida team comprises Purchasing, IT, Business Development and Accounting. When fully staffed, the facility can hold about 75 employees.

The South Florida locale is also the company’s main distribution point for parts supply to Latin America. Encompass maintains other distribution centers in Las Vegas, Nev. and Atlanta, Ga.

Encompass President and CEO Robert Coolidge said the decision to build followed consecutive record-setting quarters of transactional volume for the company. Growth in the Appliance vertical, with recent warranty authorizations such as Samsung, was a driving factor, as well as a surge in support for key customer segments like Home Warranty, Extended Warranty and Multifamily Property Management. Encompass also manages the parts supply chain for a number of world-leading brands, including Sony, Panasonic, Braun, Philips and others.

The extra space will be used to increase the company’s inventory position and accommodate adequate operational staff to serve major regional clients. To support local customers, the facility will feature fully-stocked counter sales.

“As we get ready to launch a number of exciting new customer programs and services in 2019, this facility will help support our continued expansion,” said Coolidge. “Beyond providing the infrastructure necessary to stock and manage sufficient inventory for our customers, it helps reinforce redundancy for reliable business continuity for our entire footprint.”

As the facility is based in an ideal climate for air-conditioning repairs, Encompass is working to build its HVAC [heating, ventilation, air conditioning] parts availability, said Coolidge.

“Encompass has been concentrating on further developing our HVAC vertical, so we can offer convenient same-day parts delivery to area repair businesses,” he said.

Another resource Encompass is preparing to release later this year is a special app that will help field technicians track and maintain popular repair parts within their service vehicles. This “truck stock” app will enable techs to conveniently place orders online with Encompass and quickly replenish inventory.

“We are constantly exploring ideas to help our customers be more successful,” said Coolidge. “Anything we can do to make their lives easier is a win-win.”

About Encompass Supply Chain Solutions, Inc.

Formed in 1953, Encompass is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.

For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and Twitter.

Encompass Launches New Brand Identity to Strengthen and Simplify Company Positioning

Lawrenceville, Ga., December 12, 2018Encompass Supply Chain Solutions, Inc., a leading provider of replacement parts and supply chain services for a diverse range of product brands, today unveiled its new brandmark and tagline, which are intended to more clearly represent the company’s comprehensive offerings and value to customers.

After careful analysis of the company’s former logo created in 2006, Encompass leadership determined the need to update and refresh the brand to better align with the company’s current positioning and core competencies, said Encompass President and CEO Robert Coolidge.

Encompass introduced a new company brand to better reflect its messaging and value to the market.

“The previous logo just did not evolve with who we are now as an organization,” said Coolidge. “It was cold and formal and gave the wrong impression that we were complex and lethargic. With all our exciting growth and new initiatives, we needed a brand that was progressive and reflected our innovation, energy and approachability.”

With one of the country’s largest, most diverse parts inventories in the country, along with a wide array of logistics services, the company name was kept, maintaining its “all-encompassing” solution to the market. The new brand design comprises the wordmark Encompass in dark blue, lower case text, reflecting both strength and friendliness. An “eHex” symbol above the brand is derived from the form of how parts are received: a shipping box. It additionally creates a monogram “e” character, symbolizing simplicity and warmth.

The company added a tagline to further reinforce its messaging: Simply PartsTM. While Encompass offers a full range of forward and reverse supply chain solutions beyond parts supply, repair parts are central to the company’s services.

“Virtually all of our supply chain solutions – from distribution to reverse logistics and even depot repair – involves a part in some way,” said Coolidge. “The new tagline also helps convey our mission to streamline and simplify parts delivery for both our B2B and B2C customers.”

Kristin Hurst, Encompass Director of Marketing and Communications, led the rebranding initiative and is overseeing the transition across external and internal channels. The brand launch follows Encompass’ 65th anniversary, which the company marked with celebrations throughout the year.

“After honoring our long history and heritage in 2018, the timing was ideal to now go forward with a fresh new look and strong value messaging,” said Hurst. “A brand is so much more meaningful than just a logo design. It’s our flag and reflects who we are as a company and what we offer to all our customers.”

To help inform external audiences about the brand change, Encompass has developed a special landing page at solutions.encompass.com/simply-parts.    

About Encompass Supply Chain Solutions, Inc.

Formed in 1953, Encompass is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.

For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and Twitter.

Encompass Now Authorized Supplier of Samsung Warranty Appliance Service Parts

Lawrenceville, Ga., November 1, 2018Encompass Supply Chain Solutions, Inc., a leading provider of Parts Distribution, 3PL and 4PL solutions for a diverse range of finished goods and replacement parts, today announced it is now authorized to supply parts for warranty repairs of Samsung home appliances.

Under an expanded agreement with Samsung Electronics America, Inc. – a global name in leading-edge appliance, electronics, audio, printing products and more – Encompass may distribute service parts for use in Samsung warranty appliance product repairs.

Marking its 65th year of business in 2018, Encompass maintains one of the largest Samsung parts inventories in the country through long-term support of the acclaimed brand for non- and extended warranty repairs of its comprehensive product lines.

“Encompass has supplied Samsung parts for the past 20 years and is thrilled to be strengthening our partnership into warranty parts supply,” said Encompass President and CEO Robert Coolidge. “With this added authorization, Samsung’s service network can rely on Encompass for all their service parts needs.”

Encompass supports service providers from strategically-located facilities in Florida, Georgia and Nevada. Parts – along with helpful resources such as exploded views and 360-degree photographs – are available from its user-friendly, feature-rich website encompass.com. The website was recently modified to accept Samsung claim numbers to expedite warranty orders.

Encompass Senior Vice President of Sales and Marketing Joe Hurley said the supplier expects to increase home appliance parts availability for Samsung’s authorized service network, ensuring enhanced product experience for end users.

“Standing behind their products with strong, consistent aftersales support is instrumental in building and maintaining manufacturer brand loyalty,” said Hurley. “Encompass is fully committed to delivering first-class customer service for Samsung consumers and servicers alike.”

In addition to reinforcing its position as a one-stop supplier through warranty authorizations, Encompass is heavily focused on continually adding original parts for repair of a wide variety of products throughout the home.

 About Encompass Supply Chain Solutions, Inc.

Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliances and imaging products.  Encompass provides end-to-end solutions for OEMs, retailers, independent dealers, third-party administrators and consumers.

Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and Twitter.

Encompass Now Supplying Repair Parts for Major Pool and Spa Brands

New segment added to support repair service, home warranty, property management companies 

Lawrenceville, Ga., October 16, 2018 Encompass Supply Chain Solutions, Inc., a leading provider of Parts Distribution, 3PL and 4PL solutions for a diverse range of finished goods and replacement parts, today announced it has added Pool and Spa parts to further reinforce its position as a convenient one-stop source of repair components for multiple customer segments.

Encompass has created a special web portal featuring parts from top Pool and Spa industry brands, such as Raypack, Jandy, Hayward, Intermatic and Diehl. Expanding into this vertical segment is part of Encompass’ strategy to enhance service, particularly to whole home warranty providers and multifamily housing property management.

“To best support partners that service many different kinds of products throughout the home, it is critical that we continue adding new verticals that offer customers simplified parts access  through one streamlined supplier,” said Jose Hernandez, Encompass Director of Home Warranty Services. “With Pool and Spa parts, Encompass increases our value and convenience to multi-product repair service networks.”

Marking its 65th year in business in 2018, Encompass is one of the most diversified parts distributors in the country, comprising numerous product categories in addition to Pool and Spa, such as Major/Small Appliance, Consumer Electronics, Lawn and Garden and a host of other segments. Encompass maintains a robust e-commerce website encompass.com and distributes parts nationwide through facilities in Georgia, Florida and Nevada.

About Encompass Supply Chain Solutions, Inc.

Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliances and imaging products.  Encompass provides end-to-end solutions for OEMs, retailers, independent dealers and third-party administrators.

Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visit solutions.encompass.com and encompass.com and follow us on LinkedIn, Facebook, and Twitter.

 

 

Encompass Migrates to jBASE as Business Scales

SAN CLEMENTE, California, October 2, 2018 – Zumasys, a leading provider of NoSQL database software for business-critical PICK applications, and Encompass Supply Chain Solutions, Inc., announced today the successful migration of Encompass’ custom ERP system to jBASE. The company also migrated its infrastructure from a co-location facility to the Zumasys cloud, now owned and operated by NexusTek.

The move has helped Encompass eliminate costly downtime and streamline development for the company’s primary business applications. With its ERP application running on jBASE, Encompass can now take advantage of dramatically improved reliability and performance for batch processing and web apps.

“As Encompass continues to grow our business and service offerings, it is critical to have the right systems in place to run our operations and enable us to scale with confidence,” said Encompass President and CEO Robert Coolidge. “We are very pleased with Zumasys’ ability to develop a strong, dependable platform to provide exceptional uptime and support for our customers.”

Brent Blair, Encompass Vice President of IT, added “We don’t have to worry about equipment failures like we had to before because everything is virtual now. “The jBASE application and the interface to our website is much more reliable than our previous solution. We haven’t had any downtime as far as our website is concerned since we cut over.”

Encompass’ business success depends on the company’s custom-developed ERP application, which feeds off its PICK MultiValue database platform. As the company’s legacy PICK database approached its end of life, it was no longer being actively supported or updated. Over time, the database became slow and unreliable, resulting in downtime for the company’s ERP system and eCommerce applications.

Encompass quickly ruled out moving to SAP or Oracle. According to Blair, switching database platforms would have been too costly, risky and time consuming. Worse, the company would have had to sacrifice the ability to custom tailor its ERP application. “One of the things that makes us competitive in our market is the ability to develop our business application around the specialized needs of our customers,” says Blair. “Moving to out-of-the-box software would have been a big loss for us.”

The company considered several PICK MultiValue database solutions before deciding on jBASE from Zumasys. With jBASE, Encompass could retain its custom features with a clear path for the future. Zumasys was also the only company that could offer a truly cloud-ready database solution. “By moving to the cloud, we can now focus our resources on development instead of running hardware,” adds Blair.

In March 2017, Encompass migrated from its co-location environment to the Zumasys cloud. One year later, the company migrated from its legacy MultiValue system to jBASE in just under four hours. The jBASE migration tool seamlessly migrated 90% of the company’s custom code, leaving just 10% of code to transition manually.

“It could not have gone more smoothly,” adds Blair. “Aside from having to change passwords, most users didn’t even realize we had switched systems.”

Today, the difference between the systems is clear. With jBASE, processing large transactions takes a fraction of the time that it once did. Processing time for end-of-day and end-of-month transactions has dropped from 3 1/2 hours to less than 1 hour, and performance for the company’s website has doubled.

In addition, the system is now more reliable than ever. Adding memory or storage is as simple as an online click or a short 5-minute phone call. Software updates are automatic, so the company never has to worry about downtime for maintenance. Because all data is stored in the Switch SuperNAP, one of the largest and most secure datacenters in the world, compliance and security audits are painless. Customers are thrilled to know their data is protected from security breaches and unwanted intrusion.

“Our customers rely on us to get them the parts they need to be successful,” explains Blair. “We are actively investing in solutions to increase reliability and speed for our customers. jBASE gives us a solid foundation for innovation.”

 

About Zumasys

Zumasys’ flagship product is jBASE, a proven NoSQL database developed nearly 30 years ago and used by the largest international banks in the world. jBASE is the most proven, scalable and performant document-oriented database on the market and it is ideal for PICK MultiValue applications that need to be modernize and virtualized, onsite or in the Cloud. Zumasys also provides several innovative software products including AccuTerm for remote browser-based access to PICK applications; MultiValue Dashboard for presenting business data within a Web-based graphical interface; MVConnect for RESTful Web Services; DesignBais; and the OpenQM database. The Company was founded in 2000 and is based in San Clemente, California. Learn more at www.zumasys.com or www.jbase.com.

 

About Encompass Supply Chain Solutions, Inc.

Celebrating 65 years of operations, Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliances and imaging products.  Encompass provides end-to-end solutions for OEMs, retailers, independent dealers, third-party administrators and consumers. Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and Twitter.

 

Former Panasonic Executive Joins Encompass in Key Operational Role

New Hire to Strengthen Leadership Team as Company Manages Explosive Growth

Lawrenceville, Ga., August 8, 2018Encompass Supply Chain Solutions, Inc., a leading provider of Distribution, 3PL and 4PL solutions for a diverse range of finished goods and replacement parts, today announced that Brad Moszkiewicz – electronics industry veteran and former Panasonic vice president – has been tapped to lead its warehouse operations.

Brad Moskiewicz

In his position as Director of Warehouse Operations, Moszkiewicz will be responsible for managing Encompass distribution centers located in Georgia, Florida and Nevada, which opened earlier this year in Las Vegas. He will play an integral role in the current build out of a new distribution facility in Ft. Lauderdale, Fla., which is replacing the company’s nearby existing warehouse and doubling its capacity.

Encompass’ larger footprint is needed to accommodate added volume driven by the company’s expansion in parts support for such segments as Appliance, HVAC and Computer. It is currently  evaluating other strategic locations across the country to serve its nationwide customer base.

Moszkiewicz brings more than 20 years of experience in operations, supply chain, distribution and customer service management through progressive roles at Panasonic, one of the world’s top manufacturers of a wide range of products including consumer electronics, appliance, audio visual, personal care and many more. Among his many achievements at Panasonic, Moszkiewicz negotiated several vendor contracts, including freight, outsourced labor and call center support that resulted in multi-million-dollar operational cost savings.

Moszkiewicz joins Encompass during a period of exceptional growth in the company’s history, said Scott Cameron, senior vice president of Operations and Service Solutions. In addition to parts distribution volume, Encompass increasingly is taking responsibility for the entire parts supply chain for manufacturers opting to minimize their parts infrastructure costs and enhance aftersales service.

“We are very fortunate to bring someone of Brad’s caliber onto our leadership team,” said Cameron. “As Encompass continues to manage unprecedented volume in our distribution centers, Brad’s proven multi-site operational experience, talent and knowledge will be a tremendous asset to our organization and customers.”

Cameron said Moszkiewicz will be tasked with integrating and standardizing supply chain operations to maximize revenue growth, process innovation and cost reduction. Onboarding new 3PL and 4PL clients and monitoring performance metrics for optimal operational efficiency will be another key part of his role.

Moszkiewicz will also be closely collaborating with the Encompass executive team on planning, budgeting and decision making, enabling the organization to reach its business goals and objectives. Encompass has been aggressively targeting new markets – such as home warranty – to support its growth strategy.

Encompass Appointed Exclusive Distributor in the Americas of VAIN STHLM Hi-Fi Sound Products

 

Lawrenceville, Ga., February 15, 2018Encompass Supply Chain Solutions, Inc., a leading provider of Supply Chain Logistics, Parts Distribution, 3PL and 4PL solutions for a diverse range of finished goods and replacement parts, today announced it will market and distribute VAIN STHLM headphones and earbuds throughout North and Latin America.

Under an agreement with startup Swedish manufacturer VAIN STHLM, Encompass will initially distribute VAIN’s Original brand ear buds and Commute wireless headphones in the U.S. with plans to eventually expand to Latin America and Canada. Encompass will mainly leverage its flagship distribution center located just north of Atlanta to manage inventory and fulfill orders.

Award-winning industrial designer Lisa Minogue created the look and feel of the products, which feature the classic minimalism of Scandinavian design and are inspired by the aesthetics of the renowned Stockholm subway. The VAIN lines fall within the mid-range and luxury price points.

Encompass has developed a customized e-commerce portal for the online purchase of VAIN products: VAIN.encompass.com.

“We are thrilled to be partnering with VAIN STHLM to introduce their exciting high-end sound products to the U.S.,” said Encompass Director of International Business Development Jose A. Hernandez. “Encompass has extensive expertise assisting electronics manufacturers with turnkey distribution solutions that fast-track leading-edge products to market, and we look forward to working with VAIN to help ensure a highly-successful product launch.”

With a deep passion for design and music, Michael Klingvall launched VAIN STHLM with his brother Mathias in Stockholm, Sweden, from which the company derives its name. Their wide selection of in-ear, lightweight headphones has been available overseas since 2015. Adding on-ear headphones was the next step in optimizing the product line, said Klingvall.

“Our vision was to create innovative, sleek listening devices that could deliver top-quality sound to music-loving, style-conscious people,” said Klingvall. “The ultra-modern design of the Commute and Original lines, combined with their functionality and portability, has so far been extremely enticing to customers.”

Klingvall said the VAIN products have already started to receive positive reviews from the international press for their “style and powerfully rich sound at a reasonable price.”

“While we believe VAIN earphones and earbuds are a clear standout in the global audio market, it is gratifying to receive such great feedback from other experts in the field,” said Klingvall. “With such great independent reviews, our orders are ramping up, particularly in the U.S. It was imperative for us to find a proven distribution partner like Encompass who could quickly step in with the necessary infrastructure and resources to ensure fast delivery to our customers.” 

About VAIN STHLM

VAIN STHLM is a Swedish brand founded in 2012 by two brothers who are passionate about music and making great sound accessible. VAIN STHLM products feature high-quality sound and function finished with a Swedish-inspired minimalistic design.

Appliance and Electronics Industry Veteran Joins Encompass Board of Directors  

Lawrenceville, Ga., February 7, 2018Encompass Supply Chain Solutions, Inc., a leading provider of Parts Distribution, 3PL and 4PL solutions for a diverse range of finished goods and replacement parts today announced the appointment of long-time industry veteran Chris Smith to its Board of Directors.

Chris Smith

Smith brings more than 30 years of experience to Encompass in the electronics and appliance industries with leadership roles at a variety of organizations, including Samsung, GE, AIG/Service Net, ServicePower and Circuit City. Among positions he has held are sales, marketing, operations and customer support. Encompass is privately-held and governed by a Board of Directors comprising representatives from Bain Capital Credit, the credit affiliate of Bain Capital, LP, and a leading global credit specialist.

“With a strong background in many diverse areas of the supply chain from product manufacturing to warranty administration, Chris will bring a wealth of valuable insight to Encompass,” said Steve Glick, Encompass Board member and a Director at Bain Capital Credit.  “As they continue expanding into new vertical markets and service offerings – particularly 4PL solutions – we are fortunate to be able to leverage the collective expertise of the Board to guide Encompass to further success.”

Encompass is celebrating 65 years of operations in 2018 and is focused on delivering added value to its customers through enhanced services and resources. The company in recent years has been at the forefront of delivering full circle, 4PL services in which it manages all phases of the parts supply chain, covering forecasting and sourcing through repair and refurbishment or end-of-life component disposition. Encompass currently provides 4PL support to numerous global manufacturers to alleviate operational burdens and improve the customer experience during repair events, which in turn increases product brand loyalty.

“Although we are thriving and backed by more than six decades of logistics experience, we refuse to be complacent,” said Encompass President and CEO Robert Coolidge. “I have known and worked with Chris for many years and am looking forward to gaining his fresh perspective to help us evolve to the next level and beyond.”

Smith said he is ready to share the knowledge and best practices he’s learned throughout his lengthy career to make an impact for Encompass.

“Encompass is clearly eager to continue innovating and strengthening the after sales supply chain,” said Smith. “I’m very excited to have the opportunity to play a part in the next chapter of their success story.”  

About Encompass Supply Chain Solutions, Inc.

Celebrating 65 years of operations in 2018, Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliances and imaging products.  Encompass provides end-to-end solutions for OEMs, retailers, independent dealers, third-party administrators and consumers.

Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and Twitter.