Press Releases

Encompass Launches New Brand Identity to Strengthen and Simplify Company Positioning

Lawrenceville, Ga., December 12, 2018Encompass Supply Chain Solutions, Inc., a leading provider of replacement parts and supply chain services for a diverse range of product brands, today unveiled its new brandmark and tagline, which are intended to more clearly represent the company’s comprehensive offerings and value to customers.

After careful analysis of the company’s former logo created in 2006, Encompass leadership determined the need to update and refresh the brand to better align with the company’s current positioning and core competencies, said Encompass President and CEO Robert Coolidge.

Encompass introduced a new company brand to better reflect its messaging and value to the market.

“The previous logo just did not evolve with who we are now as an organization,” said Coolidge. “It was cold and formal and gave the wrong impression that we were complex and lethargic. With all our exciting growth and new initiatives, we needed a brand that was progressive and reflected our innovation, energy and approachability.”

With one of the country’s largest, most diverse parts inventories in the country, along with a wide array of logistics services, the company name was kept, maintaining its “all-encompassing” solution to the market. The new brand design comprises the wordmark Encompass in dark blue, lower case text, reflecting both strength and friendliness. An “eHex” symbol above the brand is derived from the form of how parts are received: a shipping box. It additionally creates a monogram “e” character, symbolizing simplicity and warmth.

The company added a tagline to further reinforce its messaging: Simply PartsTM. While Encompass offers a full range of forward and reverse supply chain solutions beyond parts supply, repair parts are central to the company’s services.

“Virtually all of our supply chain solutions – from distribution to reverse logistics and even depot repair – involves a part in some way,” said Coolidge. “The new tagline also helps convey our mission to streamline and simplify parts delivery for both our B2B and B2C customers.”

Kristin Hurst, Encompass Director of Marketing and Communications, led the rebranding initiative and is overseeing the transition across external and internal channels. The brand launch follows Encompass’ 65th anniversary, which the company marked with celebrations throughout the year.

“After honoring our long history and heritage in 2018, the timing was ideal to now go forward with a fresh new look and strong value messaging,” said Hurst. “A brand is so much more meaningful than just a logo design. It’s our flag and reflects who we are as a company and what we offer to all our customers.”

To help inform external audiences about the brand change, Encompass has developed a special landing page at solutions.encompass.com/simply-parts.    

About Encompass Supply Chain Solutions, Inc.

Formed in 1953, Encompass is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.

For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and Twitter.

Encompass Now Authorized Supplier of Samsung Warranty Appliance Service Parts

Lawrenceville, Ga., November 1, 2018Encompass Supply Chain Solutions, Inc., a leading provider of Parts Distribution, 3PL and 4PL solutions for a diverse range of finished goods and replacement parts, today announced it is now authorized to supply parts for warranty repairs of Samsung home appliances.

Under an expanded agreement with Samsung Electronics America, Inc. – a global name in leading-edge appliance, electronics, audio, printing products and more – Encompass may distribute service parts for use in Samsung warranty appliance product repairs.

Marking its 65th year of business in 2018, Encompass maintains one of the largest Samsung parts inventories in the country through long-term support of the acclaimed brand for non- and extended warranty repairs of its comprehensive product lines.

“Encompass has supplied Samsung parts for the past 20 years and is thrilled to be strengthening our partnership into warranty parts supply,” said Encompass President and CEO Robert Coolidge. “With this added authorization, Samsung’s service network can rely on Encompass for all their service parts needs.”

Encompass supports service providers from strategically-located facilities in Florida, Georgia and Nevada. Parts – along with helpful resources such as exploded views and 360-degree photographs – are available from its user-friendly, feature-rich website encompass.com. The website was recently modified to accept Samsung claim numbers to expedite warranty orders.

Encompass Senior Vice President of Sales and Marketing Joe Hurley said the supplier expects to increase home appliance parts availability for Samsung’s authorized service network, ensuring enhanced product experience for end users.

“Standing behind their products with strong, consistent aftersales support is instrumental in building and maintaining manufacturer brand loyalty,” said Hurley. “Encompass is fully committed to delivering first-class customer service for Samsung consumers and servicers alike.”

In addition to reinforcing its position as a one-stop supplier through warranty authorizations, Encompass is heavily focused on continually adding original parts for repair of a wide variety of products throughout the home.

 About Encompass Supply Chain Solutions, Inc.

Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliances and imaging products.  Encompass provides end-to-end solutions for OEMs, retailers, independent dealers, third-party administrators and consumers.

Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and Twitter.

Encompass Now Supplying Repair Parts for Major Pool and Spa Brands

New segment added to support repair service, home warranty, property management companies 

Lawrenceville, Ga., October 16, 2018 Encompass Supply Chain Solutions, Inc., a leading provider of Parts Distribution, 3PL and 4PL solutions for a diverse range of finished goods and replacement parts, today announced it has added Pool and Spa parts to further reinforce its position as a convenient one-stop source of repair components for multiple customer segments.

Encompass has created a special web portal featuring parts from top Pool and Spa industry brands, such as Raypack, Jandy, Hayward, Intermatic and Diehl. Expanding into this vertical segment is part of Encompass’ strategy to enhance service, particularly to whole home warranty providers and multifamily housing property management.

“To best support partners that service many different kinds of products throughout the home, it is critical that we continue adding new verticals that offer customers simplified parts access  through one streamlined supplier,” said Jose Hernandez, Encompass Director of Home Warranty Services. “With Pool and Spa parts, Encompass increases our value and convenience to multi-product repair service networks.”

Marking its 65th year in business in 2018, Encompass is one of the most diversified parts distributors in the country, comprising numerous product categories in addition to Pool and Spa, such as Major/Small Appliance, Consumer Electronics, Lawn and Garden and a host of other segments. Encompass maintains a robust e-commerce website encompass.com and distributes parts nationwide through facilities in Georgia, Florida and Nevada.

About Encompass Supply Chain Solutions, Inc.

Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliances and imaging products.  Encompass provides end-to-end solutions for OEMs, retailers, independent dealers and third-party administrators.

Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visit solutions.encompass.com and encompass.com and follow us on LinkedIn, Facebook, and Twitter.

 

 

Encompass Migrates to jBASE as Business Scales

SAN CLEMENTE, California, October 2, 2018 – Zumasys, a leading provider of NoSQL database software for business-critical PICK applications, and Encompass Supply Chain Solutions, Inc., announced today the successful migration of Encompass’ custom ERP system to jBASE. The company also migrated its infrastructure from a co-location facility to the Zumasys cloud, now owned and operated by NexusTek.

The move has helped Encompass eliminate costly downtime and streamline development for the company’s primary business applications. With its ERP application running on jBASE, Encompass can now take advantage of dramatically improved reliability and performance for batch processing and web apps.

“As Encompass continues to grow our business and service offerings, it is critical to have the right systems in place to run our operations and enable us to scale with confidence,” said Encompass President and CEO Robert Coolidge. “We are very pleased with Zumasys’ ability to develop a strong, dependable platform to provide exceptional uptime and support for our customers.”

Brent Blair, Encompass Vice President of IT, added “We don’t have to worry about equipment failures like we had to before because everything is virtual now. “The jBASE application and the interface to our website is much more reliable than our previous solution. We haven’t had any downtime as far as our website is concerned since we cut over.”

Encompass’ business success depends on the company’s custom-developed ERP application, which feeds off its PICK MultiValue database platform. As the company’s legacy PICK database approached its end of life, it was no longer being actively supported or updated. Over time, the database became slow and unreliable, resulting in downtime for the company’s ERP system and eCommerce applications.

Encompass quickly ruled out moving to SAP or Oracle. According to Blair, switching database platforms would have been too costly, risky and time consuming. Worse, the company would have had to sacrifice the ability to custom tailor its ERP application. “One of the things that makes us competitive in our market is the ability to develop our business application around the specialized needs of our customers,” says Blair. “Moving to out-of-the-box software would have been a big loss for us.”

The company considered several PICK MultiValue database solutions before deciding on jBASE from Zumasys. With jBASE, Encompass could retain its custom features with a clear path for the future. Zumasys was also the only company that could offer a truly cloud-ready database solution. “By moving to the cloud, we can now focus our resources on development instead of running hardware,” adds Blair.

In March 2017, Encompass migrated from its co-location environment to the Zumasys cloud. One year later, the company migrated from its legacy MultiValue system to jBASE in just under four hours. The jBASE migration tool seamlessly migrated 90% of the company’s custom code, leaving just 10% of code to transition manually.

“It could not have gone more smoothly,” adds Blair. “Aside from having to change passwords, most users didn’t even realize we had switched systems.”

Today, the difference between the systems is clear. With jBASE, processing large transactions takes a fraction of the time that it once did. Processing time for end-of-day and end-of-month transactions has dropped from 3 1/2 hours to less than 1 hour, and performance for the company’s website has doubled.

In addition, the system is now more reliable than ever. Adding memory or storage is as simple as an online click or a short 5-minute phone call. Software updates are automatic, so the company never has to worry about downtime for maintenance. Because all data is stored in the Switch SuperNAP, one of the largest and most secure datacenters in the world, compliance and security audits are painless. Customers are thrilled to know their data is protected from security breaches and unwanted intrusion.

“Our customers rely on us to get them the parts they need to be successful,” explains Blair. “We are actively investing in solutions to increase reliability and speed for our customers. jBASE gives us a solid foundation for innovation.”

 

About Zumasys

Zumasys’ flagship product is jBASE, a proven NoSQL database developed nearly 30 years ago and used by the largest international banks in the world. jBASE is the most proven, scalable and performant document-oriented database on the market and it is ideal for PICK MultiValue applications that need to be modernize and virtualized, onsite or in the Cloud. Zumasys also provides several innovative software products including AccuTerm for remote browser-based access to PICK applications; MultiValue Dashboard for presenting business data within a Web-based graphical interface; MVConnect for RESTful Web Services; DesignBais; and the OpenQM database. The Company was founded in 2000 and is based in San Clemente, California. Learn more at www.zumasys.com or www.jbase.com.

 

About Encompass Supply Chain Solutions, Inc.

Celebrating 65 years of operations, Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliances and imaging products.  Encompass provides end-to-end solutions for OEMs, retailers, independent dealers, third-party administrators and consumers. Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and Twitter.

 

Former Panasonic Executive Joins Encompass in Key Operational Role

New Hire to Strengthen Leadership Team as Company Manages Explosive Growth

Lawrenceville, Ga., August 8, 2018Encompass Supply Chain Solutions, Inc., a leading provider of Distribution, 3PL and 4PL solutions for a diverse range of finished goods and replacement parts, today announced that Brad Moszkiewicz – electronics industry veteran and former Panasonic vice president – has been tapped to lead its warehouse operations.

Brad Moskiewicz

In his position as Director of Warehouse Operations, Moszkiewicz will be responsible for managing Encompass distribution centers located in Georgia, Florida and Nevada, which opened earlier this year in Las Vegas. He will play an integral role in the current build out of a new distribution facility in Ft. Lauderdale, Fla., which is replacing the company’s nearby existing warehouse and doubling its capacity.

Encompass’ larger footprint is needed to accommodate added volume driven by the company’s expansion in parts support for such segments as Appliance, HVAC and Computer. It is currently  evaluating other strategic locations across the country to serve its nationwide customer base.

Moszkiewicz brings more than 20 years of experience in operations, supply chain, distribution and customer service management through progressive roles at Panasonic, one of the world’s top manufacturers of a wide range of products including consumer electronics, appliance, audio visual, personal care and many more. Among his many achievements at Panasonic, Moszkiewicz negotiated several vendor contracts, including freight, outsourced labor and call center support that resulted in multi-million-dollar operational cost savings.

Moszkiewicz joins Encompass during a period of exceptional growth in the company’s history, said Scott Cameron, senior vice president of Operations and Service Solutions. In addition to parts distribution volume, Encompass increasingly is taking responsibility for the entire parts supply chain for manufacturers opting to minimize their parts infrastructure costs and enhance aftersales service.

“We are very fortunate to bring someone of Brad’s caliber onto our leadership team,” said Cameron. “As Encompass continues to manage unprecedented volume in our distribution centers, Brad’s proven multi-site operational experience, talent and knowledge will be a tremendous asset to our organization and customers.”

Cameron said Moszkiewicz will be tasked with integrating and standardizing supply chain operations to maximize revenue growth, process innovation and cost reduction. Onboarding new 3PL and 4PL clients and monitoring performance metrics for optimal operational efficiency will be another key part of his role.

Moszkiewicz will also be closely collaborating with the Encompass executive team on planning, budgeting and decision making, enabling the organization to reach its business goals and objectives. Encompass has been aggressively targeting new markets – such as home warranty – to support its growth strategy.

Encompass Appointed Exclusive Distributor in the Americas of VAIN STHLM Hi-Fi Sound Products

 

Lawrenceville, Ga., February 15, 2018Encompass Supply Chain Solutions, Inc., a leading provider of Supply Chain Logistics, Parts Distribution, 3PL and 4PL solutions for a diverse range of finished goods and replacement parts, today announced it will market and distribute VAIN STHLM headphones and earbuds throughout North and Latin America.

Under an agreement with startup Swedish manufacturer VAIN STHLM, Encompass will initially distribute VAIN’s Original brand ear buds and Commute wireless headphones in the U.S. with plans to eventually expand to Latin America and Canada. Encompass will mainly leverage its flagship distribution center located just north of Atlanta to manage inventory and fulfill orders.

Award-winning industrial designer Lisa Minogue created the look and feel of the products, which feature the classic minimalism of Scandinavian design and are inspired by the aesthetics of the renowned Stockholm subway. The VAIN lines fall within the mid-range and luxury price points.

Encompass has developed a customized e-commerce portal for the online purchase of VAIN products: VAIN.encompass.com.

“We are thrilled to be partnering with VAIN STHLM to introduce their exciting high-end sound products to the U.S.,” said Encompass Director of International Business Development Jose A. Hernandez. “Encompass has extensive expertise assisting electronics manufacturers with turnkey distribution solutions that fast-track leading-edge products to market, and we look forward to working with VAIN to help ensure a highly-successful product launch.”

With a deep passion for design and music, Michael Klingvall launched VAIN STHLM with his brother Mathias in Stockholm, Sweden, from which the company derives its name. Their wide selection of in-ear, lightweight headphones has been available overseas since 2015. Adding on-ear headphones was the next step in optimizing the product line, said Klingvall.

“Our vision was to create innovative, sleek listening devices that could deliver top-quality sound to music-loving, style-conscious people,” said Klingvall. “The ultra-modern design of the Commute and Original lines, combined with their functionality and portability, has so far been extremely enticing to customers.”

Klingvall said the VAIN products have already started to receive positive reviews from the international press for their “style and powerfully rich sound at a reasonable price.”

“While we believe VAIN earphones and earbuds are a clear standout in the global audio market, it is gratifying to receive such great feedback from other experts in the field,” said Klingvall. “With such great independent reviews, our orders are ramping up, particularly in the U.S. It was imperative for us to find a proven distribution partner like Encompass who could quickly step in with the necessary infrastructure and resources to ensure fast delivery to our customers.” 

About VAIN STHLM

VAIN STHLM is a Swedish brand founded in 2012 by two brothers who are passionate about music and making great sound accessible. VAIN STHLM products feature high-quality sound and function finished with a Swedish-inspired minimalistic design.

Appliance and Electronics Industry Veteran Joins Encompass Board of Directors  

Lawrenceville, Ga., February 7, 2018Encompass Supply Chain Solutions, Inc., a leading provider of Parts Distribution, 3PL and 4PL solutions for a diverse range of finished goods and replacement parts today announced the appointment of long-time industry veteran Chris Smith to its Board of Directors.

Chris Smith

Smith brings more than 30 years of experience to Encompass in the electronics and appliance industries with leadership roles at a variety of organizations, including Samsung, GE, AIG/Service Net, ServicePower and Circuit City. Among positions he has held are sales, marketing, operations and customer support. Encompass is privately-held and governed by a Board of Directors comprising representatives from Bain Capital Credit, the credit affiliate of Bain Capital, LP, and a leading global credit specialist.

“With a strong background in many diverse areas of the supply chain from product manufacturing to warranty administration, Chris will bring a wealth of valuable insight to Encompass,” said Steve Glick, Encompass Board member and a Director at Bain Capital Credit.  “As they continue expanding into new vertical markets and service offerings – particularly 4PL solutions – we are fortunate to be able to leverage the collective expertise of the Board to guide Encompass to further success.”

Encompass is celebrating 65 years of operations in 2018 and is focused on delivering added value to its customers through enhanced services and resources. The company in recent years has been at the forefront of delivering full circle, 4PL services in which it manages all phases of the parts supply chain, covering forecasting and sourcing through repair and refurbishment or end-of-life component disposition. Encompass currently provides 4PL support to numerous global manufacturers to alleviate operational burdens and improve the customer experience during repair events, which in turn increases product brand loyalty.

“Although we are thriving and backed by more than six decades of logistics experience, we refuse to be complacent,” said Encompass President and CEO Robert Coolidge. “I have known and worked with Chris for many years and am looking forward to gaining his fresh perspective to help us evolve to the next level and beyond.”

Smith said he is ready to share the knowledge and best practices he’s learned throughout his lengthy career to make an impact for Encompass.

“Encompass is clearly eager to continue innovating and strengthening the after sales supply chain,” said Smith. “I’m very excited to have the opportunity to play a part in the next chapter of their success story.”  

About Encompass Supply Chain Solutions, Inc.

Celebrating 65 years of operations in 2018, Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliances and imaging products.  Encompass provides end-to-end solutions for OEMs, retailers, independent dealers, third-party administrators and consumers.

Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and Twitter.

 

Encompass Expands West Coast Service with New Las Vegas Distribution Center

Lawrenceville, Ga., December 21, 2017 – Encompass Supply Chain Solutions, Inc., a leading provider of Supply Chain Logistics, Parts Distribution, 3PL and 4PL solutions for a diverse range of finished goods and replacement parts, today announced plans to open a warehouse and distribution center in the North Las Vegas area.

The facility – located at the Prologis Las Vegas Corporate Center 3, 4031 Market Center Drive – will be Encompass’ central supply point for repair parts delivery to customers west of Texas, and is scheduled to open in January 2018. Close to critical shipping ports, it will stock a full range of inventory for multiple verticals, such as Consumer Electronics, Major Appliance, Computer, Printer, Personal Care, Mobile and more from 200+ world-leading manufacturers.

The North Las Vegas facility further expands Encompass’ strategic footprint and complements its existing flagship distribution and high-tech repair center in Atlanta and distribution center in Ft. Lauderdale, Fla. It will also augment the company’s current call center operation with the capability of extending support hours to 8 p.m. Eastern Time.

Encompass President and CEO Robert Coolidge said establishing a West Coast presence was essential to accommodate the company’s service focus and aggressive nationwide business growth.

“The company has been experiencing record sales through the addition of new clients and product verticals, particularly to support the whole home warranty industry,” said Coolidge. “This additional space will give us the flexibility to take on new programs and inventory, which also enables us to improve delivery times to customers in the region and beyond.”

The space is easily scalable, enabling Encompass to eventually build out core retrieval, technical repair and reverse logistics functions, as well as a technician training center.

Encompass is one of the most diversified parts distributors in the country, supporting a wide range of product categories from top global manufacturers. The company aims to supply parts and accessories to repair or maintain products throughout the home from the kitchen to the back yard. It primarily serves warranty companies, national retailers, independent servicers and consumers.

“North Las Vegas is home to some of the largest and most innovative companies for a reason: It’s easy and profitable to do business here, thanks to our close proximity to transportation hubs, favorable tax climate, skilled workforce and fast-track permitting and licensing processes,” said North Las Vegas Mayor John Lee. “We’re thrilled that an industry leader such as Encompass has chosen our city for its newest warehouse and distribution center, and we’re excited to see the company’s next phase of growth and success in North Las Vegas.”

North Las Vegas is also near the Tier 4 Gold campus of Switch, Encompass’ highly-secured off-site data storage partner. Combined with a third stand-alone facility, Encompass is even better positioned to maintain operational redundancy in case of business interruption.

“We are committed to providing an exceptional service experience to all our valued partners and helping them be more successful,” said Coolidge. “Opening a North Las Vegas location will help us better support both our customers and their business strategies.”

About Encompass Supply Chain Solutions, Inc.
Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliances and imaging products. Encompass provides end-to-end solutions for OEMs, retailers, independent dealers and third-party administrators.

Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visit solutions.encompass.com and encompass.com and follow us on Facebook, LinkedIn and Twitter.

Centricity and Encompass Further Align to Simplify Parts Procurement for Warranty Repairs

Lawrenceville, Ga., August 8, 2017Encompass Supply Chain Solutions, Inc. a leading supplier of distribution, 3PL and 4PL solutions for a diverse range of replacement parts and finished goods, today announced it has further expanded its relationship with Centricity – a top service and protection plan provider – to deliver comprehensive aftersales support for a range of household products.

As part of the two companies’ expanded partnership, Encompass will serve as the primary repair parts supplier to Centricity and will also procure and supply replacement products to consumer extended contract holders when repairs are not economically feasible. Centricity is the newly-formed combination of two business units – Bankers Warranty Group (BWG) and Bonded Builders Warranty Group (BBWG) – held by Bankers Financial Corporation. Centricity merges a leading innovator in service contracts with America’s #1 new home warranty provider to form the most comprehensive risk management solution provider, centered around the customer.

The alliance between Encompass and Centricity builds on the supplier’s previous six-year relationship as a repair parts distributor for BWG’s authorized service center network, which extends to all 50 states, as well as Canada and Puerto Rico. Like Encompass, Centricity is focused on leveraging its core competencies to move into new growth areas and serve as a streamlined, simplified source of products and services to diverse customer channels.

“We appreciate the opportunity to expand our partnership with Centricity as both companies share a commitment to providing strong product support aftermarket,” said John Sessions, Encompass director of Warranty Administration Development. “Encompass looks forward to enhancing our relationship with first-class service to Centricity’s warranty clients, servicers and contract holders.”

Encompass will procure parts and products on Centricity’s behalf in multiple product categories, including Consumer Electronics, Home Appliance, Heating and Cooling, Computer, Mobile Devices and more. The supplier will be held to strict performance standards to manage costs, decrease turn time and positively impact severity.

Centricity is already integrated with Encompass systems for parts support, enabling a smooth transition for additional services. These IT capabilities, along with Centricity’s existing connections to service management platforms, deliver real-time visibility to comprehensive data, which is intended to help Centricity keep customers informed and set expectations at the time a claim is made.

“With Encompass and service management systems working together, Centricity benefits from simplified, easy access to every touchpoint in the claims process from service dispatch to parts ordering to claims approvals,” said Sessions.

One key area of concentration for Encompass will be to help Centricity reduce excessive consumer buyouts.

“Our analysis has consistently shown that more products are being replaced that could have been easily repaired,” said Sessions. “In turn, our warranty company clients are taking a big hit financially, while manufacturer brands are likely being displaced in the home. Encompass hopes to enable more repairs and help reverse this trend.”

Centricity chose to work with Encompass because it has proven to be more of a strategic partner beyond merely a supplier.

“Centricity remains focused on staying connected, remaining committed, and providing convenience and care to ensure we always stay centered around the customer,” said Dawn Morris, president of Centricity. “Based on our long-standing partnership with Encompass, we’re confident in its ability not only in backing our protection plans with exceptional support, but also helping us drive down costs.”

About Centricity

Centricity is a privately-held and wholly-owned subsidiary of Bankers Financial Corporation (BFC). Since 1976, BFC has been the corporate parent to a diverse set of businesses, including three property and casualty insurance companies, one of the nation’s leading surety companies, a professional employer organization for small business, and a financial services company. With assets over $500 million, Bankers Financial Corporation employs over 800 associates throughout the United States and Canada. The Bankers family of companies serve millions of customers throughout North America. 

Encompass Now Whirlpool Authorized Parts Distributor for Rent-to-Own, Warranty Channels and Select Partners

Company focusing on minimizing gray market parts and enhancing OEM brand equity

Lawrenceville, Ga., July 11, 2017Encompass Supply Chain Solutions, Inc., a leading provider of Distribution, 3PL and 4PL solutions for a diverse range of finished goods and replacement parts, today announced it has received authorization from Whirlpool to supply factory certified parts to select business partners.

Under an agreement with Whirlpool, Encompass is authorized to distribute parts to specific market segments that are most impacted by the gray market and brand displacement.

“Encompass is committed to supporting our OEM partners by actively working to protect their brand position in the market,” said Encompass President and CEO Robert Coolidge. “We are also focused on delivering an array of resources – including advanced technology, freight savings programs, training facilities and more – to further enhance the value of our manufacturer relationships.”

With Whirlpool, Encompass adds to its growing Appliance vertical, which currently comprises a number of other top OEM brands. Encompass is one of the most diversified parts distributors in the country, supporting numerous product categories beyond Major/Small Appliance, such as Consumer Electronics, HVAC, Computer, Printer, Personal Care, Lawn & Garden and many others. In addition to repair parts, the company offers a variety of aftersales services from product returns management to repair and refurbishment.

“As a multi-brand, multi-vertical parts distributor, Encompass is excited to expand our appliance line and offer certain key customers access to parts from the world’s number one appliance maker,” said Coolidge.

Whirlpool maintains a robust genuine parts supply network to ensure reliable, consistent aftersales support of its products.

“Partnering with Encompass is intended to help strengthen our parts supply chain and reinforce loyalty to the world-leading Whirlpool brand,” said Whirlpool Director Michael Calabro.

About Whirlpool Brand

For more than one hundred years, Whirlpool (NYSE: WHR) brand has been inspired by how people care for their families. Whirlpool brand is designing home appliances that are focused on improving how families give and get the care they need with the latest technologies and innovations – whether that means most flexible refrigerator storage for all types of family needs, induction technology for efficient cooking and easier cleaning, or laundry pairs that sense and adapt to clothes with the latest in connected technologies. Whirlpool brand is part of Whirlpool Corporation, the world’s leading manufacturer and marketer of major home appliances. Whirlpool Corporation is also one of Habitat for Humanity’s largest corporate partners for over 15 dedicated years, donating a refrigerator and range to every new Habitat for Humanity home built in North America. For more information on Whirlpool, please visit whirlpool.com/everydaycare or find us on Facebook at facebook.com/whirlpoolusa or Twitter at @WhirlpoolUSA. Additional information about the company can be found at whirlpoolcorp.com. 

About Encompass Supply Chain Solutions, Inc.

Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliances and imaging products.  Encompass provides end-to-end solutions for OEMs, retailers, independent dealers and third-party administrators.

Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visit encompass.com and encompassparts.com and follow us on Facebook, LinkedIn and Twitter.