Press Releases – Page 2 – Encompass Supply Chain Solutions

Encompass Appoints Appliance Repair Industry Expert to Newly-Created Chief Strategist Role

Joe Wang joins company after stints with Best Buy, ServicePower, Sears

Lawrenceville, Ga., July 19, 2022 – Encompass Supply Chain Solutions, Inc., a division of Parts Town and leading provider of replacement parts and supply chain services for a diverse range of product brands, today announced Joe Wang has been appointed to its first Chief Strategy Officer position.

In this role, Wang will be primarily responsible for maximizing Encompass’ overall customer experience and capitalizing on emerging technologies to help the company meet its aggressive growth objectives. For the past few consecutive years, Encompass has achieved record sales volume and is on pace to continue this trajectory in 2022. Beyond organic growth, Encompass is also integrating with Dayton Appliance Parts, which further highlighted the need for a new strategic leader.

“We could not have asked for a more seasoned, forward-thinking professional than Joe to serve on our executive team,” said Robert Coolidge, Encompass president and CEO and Parts Town divisional president. “I’ve known him for a long time and could not be more excited to have him on our team now filling a critical role.”

Wang has more than 25 years of experience in post-sales product support. Just prior to Encompass, he served as president of In-Home Services for Sears Home Services, the nation’s largest product repair service provider for major appliances and HVAC.

Wang also was chief customer and strategy officer for ServicePower, where he helped grow the field service software company to be the most widely adopted SaaS platform in the major appliances industry in North America and Europe. Previous to ServicePower, he helped turn around Best Buy’s Geek Squad Repair Services group and launched its secondary markets operations. At the start of his career, Wang worked at major Ford auto dealerships in Detroit and Northern California overseeing parts and service.

“This is an enormous opportunity to leverage my extensive background in process improvement, operational excellence and revenue growth for an organization with such limitless potential,” said Wang. “Even though Encompass has been in business since 1953, they have the energetic, innovative, proven leadership and vision of a startup.”

About Encompass Supply Chain Solutions

Encompass was acquired by Parts Town – the global market leader in foodservice equipment parts distribution – in 2022 to expand its residential parts division, along with Dayton Appliance Parts.

Formed in 1953, Encompass is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.

For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and Twitter.

Former Longtime Rent-A-Center Service Executive Joins Encompass

Bobby Pope to lead depot repair, reverse logistics for company

Lawrenceville, Ga., June 6

Encompass Supply Chain Solutions, a division of Parts Town and leading provider of replacement parts and supply chain services for a diverse range of product brands, today announced Bobby Pope has been appointed vice president of its Service Solutions business.

Bobby Pope, vice president of Service Solutions

In this role, Pope will develop and execute strategic initiatives to help further expand Encompass’ on-site repair and reverse logistics group. Encompass is one of the only home parts suppliers in the U.S. that also maintains a service operation primarily for component-level circuit board repair exclusively for contracted manufacturers.

Pope has more than 30 years of experience managing repair operations. Just before joining Encompass full time, he consulted for the company’s Service Solutions operation to review various procedures. His objective was to help improve productivity and workflow efficiencies, which resulted in changes that enhanced overall performance and increased revenue across the group.

Prior to Encompass, Pope served as vice president of Product Service for Rent-A-Center’s former National Product Service division. During his tenure, Pope was responsible for 22 product service centers and 550 staff members across the U.S. and Puerto Rico. The centers repaired electronics, appliances, computers, phones and furniture for 2,400 Rent-A-Center retail stores, averaging 850,000 repairs annually.

“I’ve worked with Bobby for many years and am beyond thrilled to have someone of his caliber leading our Service team,” said Encompass President & CEO Robert Coolidge. “With his extensive industry knowledge and successful decades-long track record, I’m confident Bobby will be an enormous asset to Encompass.”

Service Solutions specializes in laptop repair for extended warranty service events and other channels. The team’s technicians service a host of small electronic goods from ice makers to keyless entry systems. Service Solutions also performs board repair on behalf of select contracted manufacturers to help meet demand for original replacement parts.

“It’s exciting to be joining an organization that I know and that is so forward thinking,” said Pope. “Encompass continually introduces innovative services, new technology and other advancements to significantly add value to the repair service industry. I look forward to contributing the best practices I’ve learned to take us even further.”

About Encompass Supply Chain Solutions

Encompass was acquired by Parts Town – the global market leader in foodservice equipment parts distribution – in 2022 to expand its residential parts division, along with Dayton Appliance Parts.

For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and Twitter.

Encompass Appointed Authorized Spare Parts Distributor for Fisher & Paykel Appliances and DCS Grills

Lawrenceville, Ga., May 5, 2022 – Encompass Supply Chain Solutions, Inc., a leading provider of replacement parts and supply chain services for a diverse range of product brands, today announced it has received authorization from Fisher & Paykel to supply factory-certified parts to upgrade, maintain or replace components used in its full line of luxury home appliances.

Under an agreement with Fisher & Paykel, Encompass will serve as an authorized distributor of warranty and non-warranty parts for the manufacturer’s top-quality kitchen and laundry appliances, as well as its DCS brand of premium outdoor grills. The supplier will support Fisher & Paykel’s service network, product dealers and end users through its distribution facilities in Georgia, Florida, Nevada, Ohio and New York.

Encompass has steadily built its appliance parts business over the past several years to become the most OEM-authorized supplier in the country. It is especially adept at assisting high-end brands like Fisher & Paykel deliver exceptional aftersales service to its service network and consumer customers alike.

“Encompass is very excited to be aligning with Fisher & Paykel to distribute parts for their innovative, luxury home products line,” said Joe Hurley, SVP of Business Development for Encompass. “With Fisher & Paykel, we have further reinforced our position as a simple, fast, one-stop convenient source of parts for major appliance brands.”

Encompass has been singularly focused on enhancing operational efficiency through initiatives such as growing its U.S. footprint, implementing additional warehouse automation and significantly expediting parts delivery. It recently doubled capacity at its Las Vegas facility and opened a new distribution center in Ohio to speed service to customers in the Midwest and West respectively.

“Fisher & Paykel products are designed to stand the test of time and to enrich and improve the lives of our valued customers,” said Fisher & Paykel Spare Parts Manager Curtis Gregory. “As such, it is extremely important for our partners to share our dedication to help keep our products in the best condition possible. Encompass has proven they are just as committed to ensuring our customers are well served and remain delighted with our products.”

In addition to the appliance vertical, Encompass’ distributes repair parts for other products throughout the home such as consumer electronics, HVAC, computer and personal care. Additionally, it offers on-site depot repair, parts warehousing and distribution and complete parts supply management solutions.

About Fisher & Paykel Appliances

Fisher & Paykel, New Zealand’s award-winning appliance brand, has been selling products to change the way people live since 1934. Over time the company has grown into a global organization, now operating in 30 countries with over 4,000 employees and manufacturing in Italy, Thailand and Mexico.

Fisher & Paykel’s design heritage is founded on a pioneering spirit and a culture of curiosity that has challenged conventional appliance design to consistently deliver products tailored to human needs. The company is committed to ongoing research and development with a culture of open innovation, which allows people to work collaboratively to find insights and ideas that connect with customers and respect the planet.

Fisher & Paykel believes everybody deserves good design, because good design is all about making life better. It has built its success on understanding its consumers and designing innovative products such as the award-winning DishDrawer™ Dishwasher – the world’s first dishwasher in a drawer and the class-leading CoolDrawer™ multi-temperature drawer.

A part of the wider Haier Group since 2012, Fisher & Paykel has strengthened its presence as a premium home appliance brand. Fisher & Paykel’s New Zealand Design Centre, based at two locations in Auckland and Dunedin, has been recognized as one of the wider Haier Group’s five global research and development centers of excellence.

About Encompass

For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and Twitter.

Parts Town Acquires Encompass Supply Chain Solutions, Inc.

Acquisition broadens Parts Town’s offerings of OEM parts for products and appliances throughout the home

Addison, IL – April 5, 2022 – Parts Town, a global market leader in genuine OEM parts distribution and technology, has acquired Encompass Supply Chain Solutions, Inc. (“Encompass”), a leading national distributor of OEM repair parts for the home.

Headquartered near Atlanta, Encompass has grown rapidly in recent years by building strong manufacturer relationships, innovating through supply chain management and e-commerce, and providing excellent customer service. The company maintains six facilities, has close to 250 team members, more than 200 manufacturer relationships, and delivers nearly $200 million in annual revenue. Robert Coolidge, current president, and CEO of Encompass will continue to lead the business with additional investment and support from Parts Town.

“We are excited to partner with Robert and the entire Encompass team. The business has grown impressively under Robert’s leadership, and we are eager to support this great team in any way possible,” states David Wenger, Group President at PT Holdings, Parts Town’s parent company. Wenger continues, “We first entered the residential parts market with our acquisition of Dayton Appliance Parts in early 2021 and have been thrilled with the growth opportunities and manufacturer partnerships that have emerged.

We are eager to take another step forward with Encompass to grow in several product categories, including residential appliance parts and consumer electronics. Our efforts will continue to focus on improving the customer experience and growing genuine OEM parts sales in support of leading manufacturers.”

Following the transaction, Encompass and Dayton Appliance will remain separate entities within PT Holdings with that division focusing on residential parts under the leadership of Robert Coolidge as the Divisional President, who has been with Encompass for 30 years. Coolidge states, “This is an extraordinary opportunity to join a great group of companies. Parts Town is the most innovative, fastest growing parts distributor of any kind and we are eager to gain even more knowledge to better support our customers and manufacturers. The Parts Town team has demonstrated high integrity and has made us

feel very welcomed. We are ready for this next chapter of growth and innovation at Encompass.” To learn more about Parts Town and its offerings, please visit partstown.com.

About Parts Town

Parts Town is the leading, technology-enabled global distributor of genuine OEM (original equipment manufacturer) parts for the foodservice industry. Driven by its commitment to technology and innovation, Parts Town is expanding to serve new segments including HVAC and residential appliance parts. When there’s a hiccup for any foodservice provider or service technician company, Parts Town is ready to jump

in and help with the most in-stock parts on the planet, innovative technology, and an unmatched customer experience. Its customized solutions benefit foodservice operators, service companies and a growing list of other customer segments. Partnering with more than 1,100 leading manufacturers, Parts Town improves the supply chain, increases sales of genuine OEM parts, and keeps every customer’s business running like clockwork.

Parts Town’s drive for innovation is led by Red Lightning Group, a new and separate division of PT Holdings focusing solely on innovation to support the foodservice industry and beyond, accelerating the pace of breakthroughs that support the group’s diverse customer base. Red Lightning Group’s mission is to boldly strike at lightning speed to deliver game-changing innovation and technology in an effort to discover the next big thing.

For more information, visit partstown.com/.

Media Contact
Linda Ramsey
lramsey@partstown.com
800.438.8898

Encompass Appointed Authorized Distributor of Bosch Home Appliance Parts

Lawrenceville, Ga., March 15, 2022 – Encompass Supply Chain Solutions, Inc., a leading provider of replacement parts and supply chain services for a diverse range of product brands, today announced it has received authorization from Bosch to supply factory-certified parts for home appliance repairs.

Per an agreement with Bosch, a prominent global appliance maker, Encompass will distribute parts for use in warranty and non-warranty repairs of Bosch high-quality laundry and kitchen products. The deal additionally comprises Bosch luxury kitchen brands Gaggenau and Thermador.

“We could not be more pleased with the opportunity to support the renowned Bosch brand,” said Encompass President and CEO Robert Coolidge. “With the addition of Bosch, Encompass has further reinforced our standing in the market as a convenient single source of repair parts for virtually all the world’s major appliance brands – as well as brands for many other product categories.”

Encompass is one of the nation’s most diversified original parts distributors, supporting numerous verticals beyond Appliance, such as Consumer Electronics, HVAC, Computer, Printer and Personal Care. The company also offers a variety of aftersales services from complete parts supply chain management to repair and refurbishment.

Encompass will leverage its distribution facilities in Georgia, Florida, Nevada, New York and Ohio to warehouse and ship Bosch parts to service centers and end users throughout the U.S. Coolidge said the company is currently assessing other strategic locales for distribution, particularly in the Midwest and West.

“Our goal is to provide next day delivery to as much of the country as we can,” he said. “By listening to our customers, we know it is absolutely critical to get parts where they need to be fast. People simply cannot wait days to get their refrigerators or washing machines fixed.”

About Bosch Home Appliances

Bosch home appliances has been selling high-quality appliances in the United States since 1991. With a focus on engineering products that simplify life, Bosch is known nationwide for raising the standards in quietness, efficiency and design. Bosch frequently receives top ratings in leading consumer publications. Bosch home appliances is part of BSH Home Appliances Corporation, a wholly-owned subsidiary of Munich based BSH Home Appliances Group, the largest manufacturer of home appliances in Europe and one of the leading companies in the sector worldwide. Headquartered in Irvine, CA, the company operates manufacturing facilities in La Follette, Tenn., and New Bern, N.C., housing state-of-the-art factories for dishwashers, ranges, ovens and cooktops. Technology and Development Centers are located in Caryville and Oak Ridge, Tenn., and New Bern, N.C.

About Encompass

For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and Twitter.

Encompass Expedites Service to Midwest with New Ohio Parts Distribution Center

Supplier also adds training centers to Ohio and Las Vegas facilities

Lawrenceville, Ga., March 9, 2022 – Encompass Supply Chain Solutions, Inc., a leading provider of replacement parts and supply chain services for a diverse range of product brands, today announced it has opened a fifth parts distribution facility to enhance coverage in the Midwestern U.S.

The new 50,000-square-foot warehouse and distribution center is located in West Chester, Ohio – just outside

Cincinnati – and augments Encompass’ existing distribution centers in Georgia, Florida, Nevada and New York. The operation enables Encompass to expand next-day parts delivery in the Midwest, which is especially critical for the company’s appliance and HVAC repair customers. Components used in the repair of kitchen, laundry and heating and cooling appliances are among Encompass’ top-selling offerings and are key factors driving the company’s record growth over several consecutive years.

“We understand how important it is to get vital home appliances repaired as fast as possible,” said Encompass President and CEO Robert Coolidge. “How long can a family wait to get their refrigerator fixed or the heat working again? Encompass is now well positioned to have critical repair parts delivered overnight to thousands of more customers.”

Encompass supplies parts and accessories to both business and consumer customers via its ecommerce site encompass.com. The company carries parts for products throughout the home in addition to appliances, including electronics, computers, printers, personal care goods and many others.

All Encompass facilities offer will call, enabling local customers to pick up parts same day if they choose. Coolidge said the company is currently evaluating sites for further expansion, particularly in Western markets.

Encompass recently doubled the size of its Las Vegas distribution center to increase stocking positions of high demand parts. Beyond accommodating more inventory, Coolidge said space has been carved out for a second Training Center in Las Vegas to complement those located at Encompass’ Georgia headquarters and the new Ohio operation. The company offers both virtual and onsite laundry and kitchen appliance and HVAC repair classes from top tier industry trainers. The training facilities are also available to Encompass business partners for any needs they may have, such as introducing new products to their service networks.

“Encompass strives to be much more than just a parts distributor,” said Coolidge. “We work hard to deliver the tools and resources needed to strengthen the entire aftersales supply chain.”

About Encompass Supply Chain Solutions, Inc.

For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and Twitter.

Encompass Integrates with Rossware Business Platform

Simplifies repair servicer access to home appliance spare parts

Lawrenceville, Ga., March 2, 2022 – Encompass Supply Chain Solutions, Inc., a leading provider of replacement parts and supply chain services for a diverse range of product brands, today announced it has connected to Rossware Computing’s business management system for streamlined appliance parts purchasing.

Rossware’s ServiceDesk solution offers extensive functionality to assist repair service companies with all facets of their business from initial call taking and dispatch to parts inventory management and accounting. Integration with Encompass enables users to quickly order appliance parts online right from ServiceDesk without having to visit the supplier’s ecommerce site.

“Connecting with ServiceDesk greatly simplifies parts procurement for Encompass customers that use the platform,” said Encompass President and CEO Robert Coolidge. “The appliance service industry is more stretched to capacity than ever before, so anything that can be done to help expedite and streamline the repair process is a bonus.”

ServiceDesk integrates with Encompass via API, enabling users that are existing Encompass customers to view real-time parts availability and pricing, submit orders and check delivery status from a single dashboard.

“We developed ServiceDesk to offer the repair industry a comprehensive one-stop solution to manage their business,” said Rossware President and CEO Glade Ross. “Integrating with parts distributors like Encompass is another value add for the thousands of servicers that use our platform.”

Coolidge said Encompass was among the first parts suppliers to implement direct system connectivity to partners such manufacturers, warranty providers and other entities similar to Rossware. The company recently added RESTful services as an upgraded integration option.

“Encompass was at the forefront of leveraging technology to enable fast, easy access to our parts inventory and order placement system,” said Coolidge. “With ServiceDesk, we are able to further assist the service industry in more easily obtaining the parts they need right away to perform critical appliance product repairs.”

About Rossware

Rossware Computing, Inc. is dedicated to the production and robust support of innovative solutions to real and operational servicing needs. We are continuously and rapidly developing and improving. Our biggest input is the real-life experience among thousands of active and intelligent users. To maximize the benefit of feedback from those users, we foster a corporate culture that attracts and retains creative, practical, and energetic employees who are driven to “make computers think”. . . in particular, for the very and specific purpose of making our clients’ lives better.

About Encompass

For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and Twitter.

Encompass Expands Parts Support for Lasko to BlueDri®, B-Air® Brands

Support includes components for water restoration equipment, air movers, dehumidifiers and more

Lawrenceville, Ga., December 9, 2021 – Encompass Supply Chain Solutions, Inc., a leading provider of replacement parts and supply chain services for a diverse range of product brands, today announced it is expanding existing parts support of Lasko Products to include two other portfolio brands.

Encompass is now managing parts supply for Lasko brands BlueDri and B-Air. The deal comes one year after Encompass was tapped to provide parts support for Lasko – a top name in home air heating, cooling and purifying products.

Encompass has implemented comprehensive parts programs for BlueDri’s line of quality air movers, air scrubbers and commercial dehumidifiers, as well as B-Air’s professional janitorial, inflatable, pet drying and restoration equipment. In addition to order fulfillment, Encompass provides parts planning, procurement, inventory management, end user support and more. BlueDri customers primarily comprise water damage restoration professionals and distributors, while B-Air serves both businesses and consumers.

To simplify and streamline online parts research and ordering, Encompass has launched ecommerce portals for both brands: bluedri.encompass.com and b-air.encompass.com. Parts will be warehoused and distributed through Encompass facilities in Florida, Georgia, Nevada, Ohio and New York.

“It is very gratifying to be expanding our partnership with Lasko just a year after implementing their initial program,” said Encompass Senior Vice President of Business Development Joe Hurley. “We appreciate Lasko’s confidence, and we expect to deliver expert parts support to BlueDri and B-Air customers.

As with all Encompass parts supply chain management (4PL) programs, Hurley said specific performance metrics have been co-developed with Lasko to ensure service levels are met or exceeded. Encompass is measured on such indicators as same day shipments, fill rates, order accuracy, returns processing and more.

“Encompass monitors and reports on all program activity from hourly warehouse picks to calls taken by customer service representatives,” said Hurley. “We are completely transparent with our clients so they can rest assured that their customers are being well served after the sale. Our goal is to provide exceptional service that helps encourage repeat sales.”

Lasko Director of Customer Experience Inger Heller said Encompass has so far achieved exemplary KPIs, resulting in the decision to now initiate 4PL programs for BlueDri and B-Air.

“Over the past year Encompass has shown they are more than capable of providing the same strong parts support to BlueDri and B-Air customers as they have shown with Lasko.”

B-Air and BlueDri are part of the commercial division of Lasko, a proud American company manufacturing products in the U.S. for the past 115 years. B-Air and BlueDri products are designed for water damage restoration, fire damage remediation and large area air quality. Lasko started as a small shop in Philadelphia in 1906 and now distributes innovative products worldwide. The company has remained committed to its mission to provide consumers a healthier and more comfortable home environment.

About Lasko

Lasko is a leading home environment products company, providing fans, heaters, air purifiers, humidifiers, home ventilation products, water damage remediation products, and more. Lasko has been engineering and building high-performance home environment products with leading-edge designs in the U.S. and worldwide for 115 years. Started in 1906 by Mr. Henry Lasko, the company has grown to an international organization whose products can be found at major retailers and online under the Lasko, Air King, B-Air, BlueDri, and Guardian brands. For more information, please visit Lasko.com, B-Air.com, BlueDri.com, AirKingLimited.com, and GuardianTechnologies.com.

About Encompass Supply Chain Solutions, Inc.

Formed in 1953, Encompass is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.

For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and Twitter.

CONTACT: Kristin Hurst, Director of Marketing & Communications

By Kristin Hurst Press Releases air movers, air scrubbers, B-Air, BlueDri, dehumidifiers, inflatable equipment, Lasko, pet drying equipment, repair parts, restoration equipment, water damage restoration equipment 0 Comments Read more...

Encompass Now Exclusive Parts Supplier for Maxell-Branded Projectors in United States, Canada, and Latin America

Lawrenceville, Ga., October 6, 2021 – Encompass Supply Chain Solutions, Inc., a leading provider of replacement parts and supply chain services for a diverse range of product brands, today announced it will distribute genuine after-sales parts for Maxell-branded projectors sold by Maxell Corporation of America in the United States, Canada and Latin America.

Encompass will be the exclusive supplier of Maxell’s genuine after-sales parts for Maxell’s full projector line, including Lamp and SSL with DLP and LCD models. Encompass will manage the entire parts supply chain for Maxell Projectors from warehousing to order fulfillment on behalf of Maxell Corporation of America.

Encompass will primarily stock Maxell’s genuine after-sales projector parts at its Georgia facility and supply Maxell’s authorized service network and B2B end users. To streamline access to Maxell parts pricing, availability and order placement, Encompass has created a custom ecommerce portal maxell.encompass.com.

“Encompass was founded in consumer electronics 70 years ago, so projector business aligns very well with our expertise,” said Encompass Senior Vice President Joe Hurley. “Maxell is a time-honored brand in the electronics industry, and we are very pleased with this partnership opportunity.”

Maxell considers dependable parts support to be essential to maintaining customer satisfaction. With Encompass, Maxell can strengthen projector parts distribution throughout the U.S., Canada and Latin America.

About Maxell Corporation of America

Maxell Corporation of America was established in 1969 and is headquartered in New Jersey. Over the past 50 years, Maxell Corporation of America has continued to supply a comprehensive line of Energy Products, Optical Components, Digital Memory Products, Consumer Care & Maintenance, Headphones, Ear Buds and Commercial Projectors.

About Encompass Supply Chain Solutions, Inc.

For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and Twitter.

CONTACT: Kristin Hurst, Director of Marketing & Communications

Encompass to Manage Parts Supply for Liebherr Home Appliances

Deal includes support for high-end household refrigeration and freezer products

Lawrenceville, Ga., August 4, 2021 – Encompass Supply Chain Solutions, Inc., a leading provider of replacement parts and supply chain services for a diverse range of product brands, today announced it has finalized a three-year agreement to provide repair parts support for residential and commercial refrigerators and freezers from Liebherr, a German manufacturer of a wide variety of products.

Under the deal, Encompass will manage the parts supply chain for Liebherr’s home refrigeration line, which includes a portfolio of freestanding, fully-integrated, column and undercounter units for refrigeration, freezing and wine preservation.

End-to-end Encompass services include parts forecasting, procurement, warehousing, distribution and call center support. The Liebherr program will be managed through Encompass’ Georgia, Florida, Nevada and New York facilities to expedite delivery throughout the U.S.

Encompass will supply repair parts primarily to Liebherr’s authorized service network, self-servicing retailers and consumer end users. To streamline access to pricing, availability and ordering of Liebherr parts, Encompass has created a custom ecommerce portal.

“Encompass has extensive experience implementing and managing parts supply chain programs for specialty high-end appliance brands like Liebherr,” said Encompass Senior Vice President Joe Hurley. “As such, we’re able to leverage the best practices and procedures we’ve developed over time to deliver a superior aftersales experience to Liebherr customers.”

Hurley said the two companies worked jointly to create metrics that will gauge the program’s success. Encompass will be held to specific performance targets for same day shipments, order turnaround time, call center availability, order accuracy and more.

“We closely monitor team activity, particularly in the warehouse, to provide comprehensive program reporting to our clients, as well as to identify any areas that may need improvement,” said Hurley. “Achieving defined targets is so critical to Encompass that our associates are compensated based on their performance levels.”

Encompass President and CEO Robert Coolidge said forward-thinking manufacturers like Liebherr are increasingly opting to take advantage of external resources for parts supply.

“Many manufacturers recognize the financial benefits that can be gained by freeing up the labor and infrastructure needed for a standalone parts operation,” said Coolidge. “Encompass is extremely pleased to partner with Liebherr and deliver streamlined, cost-effective parts support to their customers.”

Liebherr Head of Customer Service Robert Marriott said “Liebherr continues to focus on technical innovation and energy efficiency while bringing intelligent features to the company’s newest generation of appliances. Equally important is ongoing support and service for Liebherr products.”

“Liebherr appliances are rigidly quality tested and designed to last for a long time,” said Marriott. “When users do eventually need replacement parts or repairs, it’s imperative they receive fast and efficient service. We’re confident in Encompass’ ability to maintain a strong, reliable parts supply chain and keep our customers satisfied with the Liebherr brand beyond the initial sale.”

About Liebherr Appliances

Driven by innovation and characterized by sophisticated, elegant design, the family owned and German-based Liebherr Appliances brings the best of European cooling to the Americas. With more than 60 years of expertise in premium refrigeration, Liebherr Appliances combines quality, design, and innovation to offer high-end refrigeration solutions for the modern home or business. Visit home.liebherr.com to learn more about Liebherr’s full product line of freestanding, built-in and fully integrated refrigerators and freezers, wine and humidor cigar storage units. For more information, visit home.liebherr.com.

About Encompass Supply Chain Solutions, Inc.

For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and Twitter.

CONTACT: Kristin Hurst, Director of Marketing & Communications