Press Releases

Encompass Integrates with Rossware Business Platform

Simplifies repair servicer access to home appliance spare parts

Lawrenceville, Ga., March 2, 2022Encompass Supply Chain Solutions, Inc., a leading provider of replacement parts and supply chain services for a diverse range of product brands, today announced it has connected to Rossware Computing’s business management system for streamlined appliance parts purchasing.

Rossware’s ServiceDesk solution offers extensive functionality to assist repair service companies with all facets of their business from initial call taking and dispatch to parts inventory management and accounting. Integration with Encompass enables users to quickly order appliance parts online right from ServiceDesk without having to visit the supplier’s ecommerce site.

“Connecting with ServiceDesk greatly simplifies parts procurement for Encompass customers that use the platform,” said Encompass President and CEO Robert Coolidge. “The appliance service industry is more stretched to capacity than ever before, so anything that can be done to help expedite and streamline the repair process is a bonus.”

ServiceDesk integrates with Encompass via API, enabling users that are existing Encompass customers to view real-time parts availability and pricing, submit orders and check delivery status from a single dashboard. 

“We developed ServiceDesk to offer the repair industry a comprehensive one-stop solution to manage their business,” said Rossware President and CEO Glade Ross. “Integrating with parts distributors like Encompass is another value add for the thousands of servicers that use our platform.”

Coolidge said Encompass was among the first parts suppliers to implement direct system connectivity to partners such manufacturers, warranty providers and other entities similar to Rossware. The company recently added RESTful services as an upgraded integration option.

“Encompass was at the forefront of leveraging technology to enable fast, easy access to our parts inventory and order placement system,” said Coolidge. “With ServiceDesk, we are able to further assist the service industry in more easily obtaining the parts they need right away to perform critical appliance product repairs.”  

About Rossware

Rossware Computing, Inc. is dedicated to the production and robust support of innovative solutions to real and operational servicing needs. We are continuously and rapidly developing and improving. Our biggest input is the real-life experience among thousands of active and intelligent users. To maximize the benefit of feedback from those users, we foster a corporate culture that attracts and retains creative, practical, and energetic employees who are driven to “make computers think”. . . in particular, for the very and specific purpose of making our clients’ lives better. 

About Encompass

Formed in 1953, Encompass is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.

For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and Twitter.

Encompass Expands Parts Support for Lasko to BlueDri®, B-Air® Brands

Support includes components for water restoration equipment, air movers, dehumidifiers and more

Lawrenceville, Ga., December 9, 2021Encompass Supply Chain Solutions, Inc., a leading provider of replacement parts and supply chain services for a diverse range of product brands, today announced it is expanding existing parts support of Lasko Products to include two other portfolio brands.

Encompass is now managing parts supply for Lasko brands BlueDri and B-Air. The deal comes one year after Encompass was tapped to provide parts support for Lasko – a top name in home air heating, cooling and purifying products.

Encompass has implemented comprehensive parts programs for BlueDri’s line of quality air movers, air scrubbers and commercial dehumidifiers, as well as B-Air’s professional janitorial, inflatable, pet drying and restoration equipment. In addition to order fulfillment, Encompass provides parts planning, procurement, inventory management, end user support and more. BlueDri customers primarily comprise water damage restoration professionals and distributors, while B-Air serves both businesses and consumers.

To simplify and streamline online parts research and ordering, Encompass has launched ecommerce portals for both brands: bluedri.encompass.com and b-air.encompass.com.  Parts will be warehoused and distributed through Encompass facilities in Florida, Georgia, Nevada, Ohio and New York.

“It is very gratifying to be expanding our partnership with Lasko just a year after implementing their initial program,” said Encompass Senior Vice President of Business Development Joe Hurley. “We appreciate Lasko’s confidence, and we expect to deliver expert parts support to BlueDri and B-Air customers.

As with all Encompass parts supply chain management (4PL) programs, Hurley said specific performance metrics have been co-developed with Lasko to ensure service levels are met or exceeded. Encompass is measured on such indicators as same day shipments, fill rates, order accuracy, returns processing and more.

“Encompass monitors and reports on all program activity from hourly warehouse picks to calls taken by customer service representatives,” said Hurley. “We are completely transparent with our clients so they can rest assured that their customers are being well served after the sale. Our goal is to provide exceptional service that helps encourage repeat sales.”

Lasko Director of Customer Experience Inger Heller said Encompass has so far achieved exemplary KPIs, resulting in the decision to now initiate 4PL programs for BlueDri and B-Air.

“Over the past year Encompass has shown they are more than capable of providing the same strong parts support to BlueDri and B-Air customers as they have shown with Lasko.”

B-Air and BlueDri are part of the commercial division of Lasko, a proud American company manufacturing products in the U.S. for the past 115 years.  B-Air and BlueDri products are designed for water damage restoration, fire damage remediation and large area air qualityLasko started as a small shop in Philadelphia in 1906 and now distributes innovative products worldwide. The company has remained committed to its mission to provide consumers a healthier and more comfortable home environment.

About Lasko

Lasko is a leading home environment products company, providing fans, heaters, air purifiers, humidifiers, home ventilation products, water damage remediation products, and more. Lasko has been engineering and building high-performance home environment products with leading-edge designs in the U.S. and worldwide for 115 years. Started in 1906 by Mr. Henry Lasko, the company has grown to an international organization whose products can be found at major retailers and online under the Lasko, Air King, B-Air, BlueDri, and Guardian brands. For more information, please visit Lasko.comB-Air.com, BlueDri.com, AirKingLimited.com, and  GuardianTechnologies.com.

 

About Encompass Supply Chain Solutions, Inc.

Formed in 1953, Encompass is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.

For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and Twitter.

 

CONTACT: Kristin Hurst, Director of Marketing & Communications

 

Encompass Now Exclusive Parts Supplier for Maxell-Branded Projectors in United States, Canada, and Latin America

Lawrenceville, Ga., October 6, 2021Encompass Supply Chain Solutions, Inc., a leading provider of replacement parts and supply chain services for a diverse range of product brands, today announced it will distribute genuine after-sales parts for Maxell-branded projectors sold by Maxell Corporation of America in the United States, Canada and Latin America.

Encompass will be the exclusive supplier of Maxell’s genuine after-sales parts for Maxell’s full projector line, including Lamp and SSL with DLP and LCD models. Encompass will manage the entire parts supply chain for Maxell Projectors from warehousing to order fulfillment on behalf of Maxell Corporation of America.

Encompass will primarily stock Maxell’s genuine after-sales projector parts at its Georgia facility and supply Maxell’s authorized service network and B2B end users. To streamline access to Maxell parts pricing, availability and order placement, Encompass has created a custom ecommerce portal maxell.encompass.com.

“Encompass was founded in consumer electronics 70 years ago, so projector business aligns very well with our expertise,” said Encompass Senior Vice President Joe Hurley. “Maxell is a time-honored brand in the electronics industry, and we are very pleased with this partnership opportunity.”

Maxell considers dependable parts support to be essential to maintaining customer satisfaction. With Encompass, Maxell can strengthen projector parts distribution throughout the U.S., Canada and Latin America.

About Maxell Corporation of America

Maxell Corporation of America was established in 1969 and is headquartered in New Jersey. Over the past 50 years, Maxell Corporation of America has continued to supply a comprehensive line of Energy Products, Optical Components, Digital Memory Products, Consumer Care & Maintenance, Headphones, Ear Buds and Commercial Projectors.

 

About Encompass Supply Chain Solutions, Inc.

Formed in 1953, Encompass is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.

For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and Twitter.

CONTACT: Kristin Hurst, Director of Marketing & Communications

 

Encompass to Manage Parts Supply for Liebherr Home Appliances

Deal includes support for high-end household refrigeration and freezer products

Lawrenceville, Ga., August 4, 2021Encompass Supply Chain Solutions, Inc., a leading provider of replacement parts and supply chain services for a diverse range of product brands, today announced it has finalized a three-year agreement to provide repair parts support for residential and commercial refrigerators and freezers from Liebherr, a German manufacturer of a wide variety of products.

Under the deal, Encompass will manage the parts supply chain for Liebherr’s home refrigeration line, which includes a portfolio of freestanding, fully-integrated, column and undercounter units for refrigeration, freezing and wine preservation.

End-to-end Encompass services include parts forecasting, procurement, warehousing, distribution and call center support. The Liebherr program will be managed through Encompass’ Georgia, Florida, Nevada and New York facilities to expedite delivery throughout the U.S.

Encompass will supply repair parts primarily to Liebherr’s authorized service network, self-servicing retailers and consumer end users. To streamline access to pricing, availability and ordering of Liebherr parts, Encompass has created a custom ecommerce portal.

“Encompass has extensive experience implementing and managing parts supply chain programs for specialty high-end appliance brands like Liebherr,” said Encompass Senior Vice President Joe Hurley. “As such, we’re able to leverage the best practices and procedures we’ve developed over time to deliver a superior aftersales experience to Liebherr customers.”

Hurley said the two companies worked jointly to create metrics that will gauge the program’s success. Encompass will be held to specific performance targets for same day shipments, order turnaround time, call center availability, order accuracy and more.

“We closely monitor team activity, particularly in the warehouse, to provide comprehensive program reporting to our clients, as well as to identify any areas that may need improvement,” said Hurley. “Achieving defined targets is so critical to Encompass that our associates are compensated based on their performance levels.”

Encompass President and CEO Robert Coolidge said forward-thinking manufacturers like Liebherr are increasingly opting to take advantage of external resources for parts supply.

“Many manufacturers recognize the financial benefits that can be gained by freeing up the labor and infrastructure needed for a standalone parts operation,” said Coolidge. “Encompass is extremely pleased to partner with Liebherr and deliver streamlined, cost-effective parts support to their customers.”

Liebherr Head of Customer Service Robert Marriott said “Liebherr continues to focus on technical innovation and energy efficiency while bringing intelligent features to the company’s newest generation of appliances. Equally important is ongoing support and service for Liebherr products.”

“Liebherr appliances are rigidly quality tested and designed to last for a long time,” said Marriott. “When users do eventually need replacement parts or repairs, it’s imperative they receive fast and efficient service. We’re confident in Encompass’ ability to maintain a strong, reliable parts supply chain and keep our customers satisfied with the Liebherr brand beyond the initial sale.”

About Liebherr Appliances

Driven by innovation and characterized by sophisticated, elegant design, the family owned and German-based Liebherr Appliances brings the best of European cooling to the Americas. With more than 60 years of expertise in premium refrigeration, Liebherr Appliances combines quality, design, and innovation to offer high-end refrigeration solutions for the modern home or business. Visit home.liebherr.com to learn more about Liebherr’s full product line of freestanding, built-in and fully integrated refrigerators and freezers, wine and humidor cigar storage units. For more information, visit home.liebherr.com.

About Encompass Supply Chain Solutions, Inc.

Formed in 1953, Encompass is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.

For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and Twitter.

 

CONTACT: Kristin Hurst, Director of Marketing & Communications

 

Encompass to Manage Parts Supply for Element Appliances

Lawrenceville, Ga., June 9, 2021 – Encompass Supply Chain Solutions, Inc., a leading provider of replacement parts and supply chain services for a diverse range of product brands, today announced it has finalized an agreement to provide repair parts support for Element Electronics’ home refrigeration products.

Under the deal, Encompass will manage the parts supply chain for Element’s appliance line, which currently includes top mount refrigerators up to 18 cubic feet, as well as chest and upright freezers up to 14 cubic feet.  Founded in 2007, Element Electronics is an established brand in the consumer electronics market.

Encompass services will include parts forecasting, procurement, warehousing and distribution. The Element program will be managed primarily through Encompass’s Georgia distribution center, with inventory additionally available from its Florida, Nevada and New York facilities to expedite delivery throughout the U.S.

Encompass will supply repair parts primarily to Element’s authorized service network and self-maintaining retailers. Encompass has created a custom e-commerce portal Element.encompass.com to streamline access to Element parts pricing, availability and online ordering.

“We are excited for the opportunity to partner with Element as they continue gaining a foothold in the appliance market,” said Encompass Senior Vice President Joe Hurley. “By partnering with Encompass, Element can continue creating innovative products with the reassurance that their existing appliance lines will be well supported after the sale.”

Vlad Kazhdan, Element Electronics co-president, said that working with Encompass aligns well with Element’s core business objectives.

“Element Electronics is committed to providing consumers with top-quality electronics and appliances equipped with the latest technology, at the best possible prices,” said Kazhdan. “This commitment extends to standing behind our products once they’re in the home. We selected Encompass for their shared dedication to maintaining a strong, reliable parts supply chain and keeping our customers satisfied with the Element brand well beyond the initial sale.”

About Element Electronics

Founded in 2007, Element Electronics provides top-quality electronics and appliances to consumers with the latest technology at the most accessible prices. Consumers can purchase Element Electronics products across the United States through major retailers, including Target, Walmart, Costco, Meijer and more. Element is the only major TV brand assembling televisions in the United States in its Winnsboro, South Carolina factory. Learn more at ElementElectronics.com.

About Encompass Supply Chain Solutions, Inc.

Formed in 1953, Encompass is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.

 

For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and Twitter.

 

CONTACT: Kristin Hurst, Director of Marketing & Communications

 

Encompass Tapped to Manage Parts Supply for Lasko Products

Deal includes Lasko’s full line of top quality home comfort products

Lawrenceville, Ga., November 17, 2020Encompass Supply Chain Solutions, Inc., a leading provider of replacement parts and supply chain services for a diverse range of product brands, today announced it has finalized an agreement to manage the parts supply chain for Lasko Products, a top name in home air heating, cooling and purifying products.

Under the deal, Encompass will manage the parts supply chain for Lasko brand fans, heaters, air purifiers and humidifiers. Service includes parts forecasting, purchasing, warehousing, distribution and ecommerce hosting.

Encompass is supplying parts and accessories to retailers and other business affiliates, as well as consumer end users. To streamline access to Lasko parts, Encompass has developed a customized ecommerce portal lasko.encompass.com.  The Lasko program will be managed through Encompass’ Florida, Georgia, Nevada and New York facilities to expedite delivery throughout the U.S.

“Encompass is pleased with the opportunity to partner with Lasko,” said Encompass President and CEO Robert Coolidge. “Like other leading manufacturers we support, Lasko understands the importance of continuing to service their customers after the sale and reinforce brand loyalty.”

Coolidge said the program will be continually assessed through performance metrics co-developed with Lasko. Encompass will be measured on such indicators as same day shipments, fill rates, order accuracy, returns processing and more.

“One of Encompass’ core competencies is delivering full visibility to client programs,” said Coolidge. “Lasko may not be handling parts every day, but they still need tangible reassurance that their customers are being well taken care of.”

Lasko Director of Customer Experience Inger Heller said Encompass would be held to strict standards to ensure the supplier maintains strong aftersales support for all Lasko products.

“While Lasko has evolved throughout our 100-year history, we have never wavered from our commitment to excellence in the products we make and the service we provide our valued customers,” said Heller. “In turn, we seek out partners like Encompass who share this dedication and have the resources and expertise to help enhance support of our products once they’re in the market.”

 

About Lasko Products, LLC
Lasko is a respected leader in home comfort products, known for quality with a heritage deeply rooted in longevity and loyalty. Lasko has been designing, engineering and building high performance products in the U.S. and around the world for 114 years. Started in 1906, by Mr. Henry Lasko, the company has grown into a global organization and highly reputable brand of portable fans, ceramic heaters, humidifiers and air purifiers. Lasko is owned by Comvest Partners and JW Levin Management Partners. Products can be found at most retailers and many online sites. For more information, please visit lasko.com.

About Encompass Supply Chain Solutions, Inc.
Formed in 1953, Encompass is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.

For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and Twitter.

 

CONTACT: Kristin Hurst, Director of Marketing & Communications

 

Encompass Appointed Exclusive Repair Parts Supplier for Bowers & Wilkins

Deal comprises distribution throughout the U.S. and Canada

Lawrenceville, Ga., November 4, 2020Encompass Supply Chain Solutions, Inc., a leading provider of replacement parts and supply chain services for a diverse range of product brands, today announced it will manage parts distribution for the Bowers & Wilkins line of high-end audio products.

Under an agreement with Bowers & Wilkins, Encompass will handle all aspects of the manufacturer’s parts supply chain from planning and procurement to order fulfillment and returns. The deal covers both warranty and non-warranty parts and accessories for Bowers & Wilkins’ full line of high-performing home and car audio systems and headphones.

Encompass Senior Vice President of Business Development Joe Hurley said the addition of Bowers & Wilkins is an ideal fit for Encompass, which has nearly 70 years of electronics parts experience.

“We have a long history in the Consumer Electronics parts industry and support many other top manufacturers,” said Hurley. “With extensive best practices and expertise in this product vertical, we can offer turnkey, more cost-efficient parts supply chain management service.  Our goal is to free up time and resources for Bowers & Wilkins, enabling them to focus on what they do best: designing top-flight audio systems and accessories.”

Encompass will support the Bowers & Wilkins service network and end users in the U.S. through distribution facilities in Georgia, Nevada, Florida and New York and will leverage in-country partnerships to serve Canadian customers. Parts can be conveniently ordered online through the company’s ecommerce website encompass.com.

“Bowers & Wilkins clearly values superior customer service and is committed to delivering complete support for their products beyond the sale,” said Hurley. “The Encompass team is well-prepared to provide a quality aftersales experience for their customer base to help further reinforce loyalty to the Bowers & Wilkins brand.”

 

About Bowers & Wilkins

Bowers & Wilkins has an unrelenting dedication to audio excellence, delivering breath-taking performance with accuracy and clarity of sound that brings the listener closer to the original recording. We call this True Sound.

Our award-winning headphones, loudspeakers and wireless audio systems combine engineering innovation and harmonious design that delight music lovers around the world. At the forefront of high-performance audio technology for more than 50 years, Bowers & Wilkins has earned countless awards and accolades from some of the most influential and important publications, musicians, recording studios, and music labels including Abbey Road Studios, Skywalker Studios, BMI, and Hollywood Records. Our valued relationships with BMW, McLaren Automotive, Maserati and Volvo Cars, has allowed us to push the boundaries of premium in-car audio systems. We have also delivered award-winning sound performance with Philips TV in their range of OLED+ televisions.

Design excellence and technological innovation run deep in our lifeblood. The research and development laboratory that John Bowers founded in Steyning in 1976 was the first of its kind, hiring only the most talented and inquisitive of engineers in a quest to discover the secrets of acoustic behaviour. Many of the advances made by our engineers – such as the pioneering use of materials like Continuum™ and Diamond – have not only influenced the way we make our speakers, but how all loudspeakers are made.

 About Encompass Supply Chain Solutions, Inc.

Formed in 1953, Encompass is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.

For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and Twitter.

CONTACT: Kristin Hurst, Director of Marketing & Communications

HVAC Industry Exec Joins Encompass

Lynn Tedim to Lead Company’s Emerging Heating and Cooling Parts Vertical

Lawrenceville, Ga., September 10, 2020 – Encompass Supply Chain Solutions, Inc., a leading provider of Distribution, 3PL and 4PL solutions for a diverse range of repair parts and finished goods, today announced that Lynn Tedim will serve as the company’s HVAC Market Manager.

Tedim joins Encompass with more than 10 years of experience in the Major Appliance and Heating, Ventilation and Air Conditioning (HVAC) industries. Most recently she was the proprietor of a residential and commercial repair service provider based in South Florida. In this role Tedim formulated and implemented all company internal processes and protocols and managed the firm’s operating budget, asset control, inventory and hardware procurement.

Previously, Tedim served as order manager for Florida Builder Appliances, a white goods distributor and subsidiary of Sears Holding Corporation. Other positions she has held include sales manager/customer support for Copylite Products – an imaging parts and whole units supplier – and system infrastructure project leader for American Express.

Encompass Senior Vice President of Business Development Joe Hurley said the supplier has been diligently working to strengthen its Major Appliance and HVAC parts verticals.

“We are focused on expanding our existing HVAC parts vertical and needed a dedicated, knowledgeable resource to lead this effort,” said Hurley. “Lynn’s direct experience building relationships with service providers and HVAC manufacturers made her an ideal candidate to help take this vertical to the next level and beyond.”

                             Lynn Tedim

Tedim will be based at Encompass’ distribution center in the Greater Fort Lauderdale area in Florida – one of the top states in the country for HVAC installation. She said she, too, is looking forward to leveraging her background to help the company execute its strategic vision.

“It’s exciting to be joining a company that has so much to offer customers beyond just replacement parts,” said Tedim. “In addition to all the different product categories they supply as a convenient one-stop source, Encompass is continually introducing new technology and service enhancements to support the repair industry. These are great value propositions to attract HVAC manufacturers and repair providers.”

Hurley said another key Encompass initiative that Tedim will help lead is to increase the company’s ability to deliver critical parts next day.

“When the AC or refrigerator goes out – particularly in the summer – you can’t afford to wait any more than a day to get it fixed. While we currently cover a significant portion of the U.S. within  one day, we still have gaps. Lynn will be a tremendous resource to help seek opportunities to expedite delivery and increase customer satisfaction.”

About Encompass Supply Chain Solutions, Inc.

Formed in 1953, Encompass is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.

For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and Twitter.

CONTACT: Kristin Hurst, Director of Marketing & Communications

Encompass Releases Mobile Inventory Management Application for Field Service Repair Industry

EZ StockTM App Tracks Parts Kept on Service Vehicles and Other Sites

Lawrenceville, Ga., August 18, 2020Encompass Supply Chain Solutions, Inc., a leading provider of replacement parts and supply chain services for a diverse range of product brands, today announced it is has launched a new application aimed at helping repair service providers better manage parts inventory and expedite the repair cycle.

EZ Stock from Encompass was commissioned from Mize – a leading provider of Connected Customer Experience Platform and Service Lifecycle Management software. The mobile and desktop app is intended to enable field service technicians to manage all aspects of “truck stock” – parts inventory maintained on service vehicles or at on-site locations. The app includes real-time connection to Encompass’ parts database and ecommerce website encompass.com.

With nearly 70 years of experience in parts management and supporting the service repair industry, Encompass worked closely with Mize developers to design the app’s functionality. EZ Stock has also been beta tested by select Encompass customers to further enhance performance and meet their business needs.

“We are constantly seeking ways to help our customers be more successful,” said Encompass President and CEO Robert Coolidge. “EZ Stock was created to help repair businesses complete in-home service calls during the first visit by having the parts they need readily available. Having to make multiple trips due to missing parts impacts consumer satisfaction, increases the provider’s costs and lowers technician productivity,”

With EZ Stock, technicians can quickly check parts availability in their service vehicles and service centers, as well as the stock of other technicians. They can then easily research and place parts orders with Encompass or transfer parts among their fleet when needed for repairs or inventory replenishment.  Part photos, exploded views and service bulletins are also available within the application. The app is available for both iOS and Android devices with a paid nominal monthly subscription, which is waived for customers meeting a minimum parts spend.

“EZ Stock is a value-added service we hope will help our customers better track and stock field inventory to significantly increase repairs and avoid product replacements,” said Coolidge.

Jim Rushton, Mize vice president of B2C Service Solutions, said service providers can obtain more information about the app and test it with a 30-day free trial at ezstock.mizecx.com.

“We made the mobile inventory app simple and quick for field service technicians to keep track of their truck stock parts,” said Rushton. “Seamless integration with Encompass makes it very easy to check availability, order and receive parts. The cost-effective subscription model enables field service companies to get immediate savings in technician time and inventory costs, while improving first call completes.”

About Mize

Mize enables companies to optimize key post-sale customer interactions, such as product registrationwarrantyservice planspartssupportservice, and maintenance, to increase customer satisfaction and retention. Mize Connected Customer Experience Platform and Smart Blox elevate customer experience, engagement, knowledge analytics, and revenue from the existing customer install base.  Mize harnesses web, mobile, cloud, IoT, and analytics technologies to maximize customer lifetime value. To learn more about the Mize visit www.m-ize.com

 About Encompass Supply Chain Solutions, Inc.

Formed in 1953, Encompass is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.

For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and Twitter.

CONTACT: Kristin Hurst, Director of Marketing & Communications

Encompass Opening New Facility in Greater Atlanta Area to Accommodate Record Business Growth  

Lawrenceville, Ga., February 3, 2020Encompass Supply Chain Solutions, Inc., a leading provider of replacement parts and supply chain services for a diverse range of product brands, today announced it is relocating its Service Operations group to help manage significant expansion within its repair parts business.

Encompass Service Operations, which comprises reverse logistics and depot repair functions, will move from Encompass’ headquarters and flagship warehouse and distribution center In the Greater Atlanta area to a new facility less than five miles away. The group mainly performs depot repairs on a variety of electronics on behalf of major retailers, manufacturers and extended warranty providers,  as well as manages several reverse logistics programs.

The new site – 3105 Sweetwater Road, Lawrenceville, Ga. – is expected to be open within the next 30 days and augments Encompass’ other distribution centers in Florida and Nevada.

“Encompass has been experiencing record transaction growth over the past three years driven largely by our diverse parts business, exclusive supply chain programs, and certain core customer segments that are unique to Encompass,” said Encompass President and CEO Robert Coolidge. “Moving the depot repair operation will free up space in our primary distribution facility needed to further increase our efficiency and productivity.”

Coolidge said the Service group will still have ready access to repair parts since the new location is only minutes away.

“This is an ideal solution to meet our space needs while still maintaining strong support to both Service and parts customers.”

About Encompass Supply Chain Solutions, Inc.

Formed in 1953, Encompass is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.

For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and Twitter.

CONTACT: Kristin Hurst, Director of Marketing & Communications