Lawrenceville, Ga., November 1, 2018 – Encompass Supply Chain Solutions, Inc., a leading provider of Parts Distribution, 3PL and 4PL solutions for a diverse range of finished goods and replacement parts, today announced it is now authorized to supply parts for warranty repairs of Samsung home appliances.
Under an expanded agreement with Samsung Electronics America, Inc. – a global name in leading-edge appliance, electronics, audio, printing products and more – Encompass may distribute service parts for use in Samsung warranty appliance product repairs.
Marking its 65th year of business in 2018, Encompass maintains one of the largest Samsung parts inventories in the country through long-term support of the acclaimed brand for non- and extended warranty repairs of its comprehensive product lines.
“Encompass has supplied Samsung parts for the past 20 years and is thrilled to be strengthening our partnership into warranty parts supply,” said Encompass President and CEO Robert Coolidge. “With this added authorization, Samsung’s service network can rely on Encompass for all their service parts needs.”
Encompass supports service providers from strategically-located facilities in Florida, Georgia and Nevada. Parts – along with helpful resources such as exploded views and 360-degree photographs – are available from its user-friendly, feature-rich website encompass.com. The website was recently modified to accept Samsung claim numbers to expedite warranty orders.
Encompass Senior Vice President of Sales and Marketing Joe Hurley said the supplier expects to increase home appliance parts availability for Samsung’s authorized service network, ensuring enhanced product experience for end users.
“Standing behind their products with strong, consistent aftersales support is instrumental in building and maintaining manufacturer brand loyalty,” said Hurley. “Encompass is fully committed to delivering first-class customer service for Samsung consumers and servicers alike.”
In addition to reinforcing its position as a one-stop supplier through warranty authorizations, Encompass is heavily focused on continually adding original parts for repair of a wide variety of products throughout the home.
About Encompass Supply Chain Solutions, Inc.
Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliances and imaging products. Encompass provides end-to-end solutions for OEMs, retailers, independent dealers, third-party administrators and consumers.
Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and Twitter.