As we are well into the second half of 2018, now is an ideal time to review the business and individual goals your team hopefully set at the beginning of the year. What progress has been made? Is your […]
For more than 60 years, the National Electronics Service Dealers Association (NESDA) has been the premier trade group for technicians repairing televisions, VCRs, DVD players, stereos, etc. But like any forward-thinking association facing industry change, NESDA members realized that […]
Many businesses often realize that certain tasks they’re performing in house are inefficient, wasting time and resources and are far removed from their core competencies. Encompass has been on both sides of either selecting or serving as a business […]
Another Consumer Electronics Show has come and gone, and the industry is well into the first quarter of what promises to be an interesting year of change and innovation for the aftersales service community.
The buzz in the Appliance and […]
For the past several years, the mantra in the consumer electronics service industry has centered on business diversification to combat drops in television pricing that sometimes make replacement more economical than repair. While some TV servicers are staying the […]
TV flat panels are bulky, expensive and generally difficult to deal with. Panels inventoried years ago to serve as repair replacements are often pricey due to freight, core charges and inventory costs. As such, the industry has elected to […]