Tag - covid-19

Encompass Response to Coronavirus

Updated March 30, 2020

Message from Encompass President & CEO Robert Coolidge

Encompass has been closely monitoring the global impact of the coronavirus (COVID-19) pandemic since it first originated in China. Our heartfelt condolences are with all those who have been sickened and died from this terrible illness. Please click here for a helpful pamphlet on Preventing the Spread of Respiratory Diseases from the Center for Disease Control and Prevention.

Internal Response

Although all Encompass facilities are operating regular schedules, we have taken several precautions for the health and well-being of both our associates and business partners. We are following all government guidance and mandates to help contain the pandemic. Some measures we have taken include:

  • Office staff are telecommuting until further notice. Encompass is equipped with cloud-based systems, ensuring continuous communications both internally and with our customers. 
  • Essential on-site staff are provided antiseptic wipes and hand sanitizer at work stations and common areas, but more importantly, they are mandated to frequently wash hands.
  • Warehouse teams are wearing gloves when handling packages.
  • Guests are prohibited from visiting our facilities, and staff travel is restricted.

Parts Supply Continuity

Due to the expected closings of factories during the January Chinese New Year, our Purchasing team had procured safety stock for the select brands for which we source directly overseas. At this time, highest demand parts remain in stock across multiple product verticals, including Home Appliance and Consumer Electronics. However, the team is in daily contact with manufacturers to identify any supply disruptions so we can then communicate with our customers.

Encompass has no immediate plans to close facilities and will continue to follow standard preventative guidelines to address the current situation. Please note, however, that while we all work to contain the COVID-19, Encompass is suspending counter pickup service effective March 18, 2020 until further notice. Ground and expedited shipping options are still available for orders placed on encompass.com and through our Call Center: 800.432.8542.

We appreciate your patience and understanding during this difficult time. If we can be of any assistance, please let us know: customercare@encompass.com. Encompass will continue to update this company response statement as conditions warrant to keep you informed.

Robert Coolidge
President & CEO