Tag - Encompass

Former Longtime Rent-A-Center Service Executive Joins Encompass

Bobby Pope to lead depot repair, reverse logistics for company

Lawrenceville, Ga., June 6

Encompass Supply Chain Solutions, a division of Parts Town and leading provider of replacement parts and supply chain services for a diverse range of product brands, today announced Bobby Pope has been appointed vice president of its Service Solutions business.

Bobby Pope, vice president of Service Solutions

In this role, Pope will develop and execute strategic initiatives to help further expand Encompass’ on-site repair and reverse logistics group. Encompass is one of the only home parts suppliers in the U.S. that also maintains a service operation primarily for component-level circuit board repair exclusively for contracted manufacturers.

Pope has more than 30 years of experience managing repair operations. Just before joining Encompass full time, he consulted for the company’s Service Solutions operation to review various procedures. His objective was to help improve productivity and workflow efficiencies, which resulted in changes that enhanced overall performance and increased revenue across the group.

Prior to Encompass, Pope served as vice president of Product Service for Rent-A-Center’s former National Product Service division. During his tenure, Pope was responsible for 22 product service centers and 550 staff members across the U.S. and Puerto Rico. The centers repaired electronics, appliances, computers, phones and furniture for 2,400 Rent-A-Center retail stores, averaging 850,000 repairs annually.

“I’ve worked with Bobby for many years and am beyond thrilled to have someone of his caliber leading our Service team,” said Encompass President & CEO Robert Coolidge. “With his extensive industry knowledge and successful decades-long track record, I’m confident Bobby will be an enormous asset to Encompass.”

Service Solutions specializes in laptop repair for extended warranty service events and other channels. The team’s technicians service a host of small electronic goods from ice makers to keyless entry systems. Service Solutions also performs board repair on behalf of select contracted manufacturers to help meet demand for original replacement parts.

“It’s exciting to be joining an organization that I know and that is so forward thinking,” said Pope. “Encompass continually introduces innovative services, new technology and other advancements to significantly add value to the repair service industry. I look forward to contributing the best practices I’ve learned to take us even further.” 

About Encompass Supply Chain Solutions

Encompass was acquired by Parts Town – the global market leader in foodservice equipment parts distribution – in 2022 to expand its residential parts division, along with Dayton Appliance Parts.

Formed in 1953, Encompass is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.

For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and Twitter.

Encompass Appointed Authorized Spare Parts Distributor for Fisher & Paykel Appliances and DCS Grills

Lawrenceville, Ga., May 5, 2022Encompass Supply Chain Solutions, Inc., a leading provider of replacement parts and supply chain services for a diverse range of product brands, today announced it has received authorization from Fisher & Paykel to supply factory-certified parts to upgrade, maintain or replace components used in its full line of luxury home appliances.

Under an agreement with Fisher & Paykel, Encompass will serve as an authorized distributor of warranty and non-warranty parts for the manufacturer’s top-quality kitchen and laundry appliances, as well as its DCS brand of premium outdoor grills. The supplier will support Fisher & Paykel’s service network, product dealers and end users through its distribution facilities in Georgia, Florida, Nevada, Ohio and New York.

Encompass has steadily built its appliance parts business over the past several years to become the most OEM-authorized supplier in the country. It is especially adept at assisting high-end brands like Fisher & Paykel deliver exceptional aftersales service to its service network and consumer customers alike.  

“Encompass is very excited to be aligning with Fisher & Paykel to distribute parts for their innovative, luxury home products line,” said Joe Hurley, SVP of Business Development for Encompass. “With Fisher & Paykel, we have further reinforced our position as a simple, fast, one-stop convenient source of parts for major appliance brands.”

Encompass has been singularly focused on enhancing operational efficiency through initiatives such as growing its U.S. footprint, implementing additional warehouse automation and significantly expediting parts delivery. It recently doubled capacity at its Las Vegas facility and opened a new distribution center in Ohio to speed service to customers in the Midwest and West respectively.

“Fisher & Paykel products are designed to stand the test of time and to enrich and improve the lives of our valued customers,” said Fisher & Paykel Spare Parts Manager Curtis Gregory. “As such, it is extremely important for our partners to share our dedication to help keep our products in the best condition possible. Encompass has proven they are just as committed to ensuring our customers are well served and remain delighted with our products.”

In addition to the appliance vertical, Encompass’ distributes repair parts for other products throughout the home such as consumer electronics, HVAC, computer and personal care. Additionally, it offers on-site depot repair, parts warehousing and distribution and complete parts supply management solutions.

About Fisher & Paykel Appliances

Fisher & Paykel, New Zealand’s award-winning appliance brand, has been selling products to change the way people live since 1934. Over time the company has grown into a global organization, now operating in 30 countries with over 4,000 employees and manufacturing in Italy, Thailand and Mexico.

Fisher & Paykel’s design heritage is founded on a pioneering spirit and a culture of curiosity that has challenged conventional appliance design to consistently deliver products tailored to human needs. The company is committed to ongoing research and development with a culture of open innovation, which allows people to work collaboratively to find insights and ideas that connect with customers and respect the planet.

Fisher & Paykel believes everybody deserves good design, because good design is all about making life better. It has built its success on understanding its consumers and designing innovative products such as the award-winning DishDrawer™ Dishwasher – the world’s first dishwasher in a drawer and the class-leading CoolDrawer™ multi-temperature drawer.

A part of the wider Haier Group since 2012, Fisher & Paykel has strengthened its presence as a premium home appliance brand. Fisher & Paykel’s New Zealand Design Centre, based at two locations in Auckland and Dunedin, has been recognized as one of the wider Haier Group’s five global research and development centers of excellence.

About Encompass

Formed in 1953, Encompass is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.

For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and Twitter.

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05 Apr

Parts Town Acquires Encompass Supply Chain Solutions, Inc.

Acquisition broadens Parts Town’s offerings of OEM parts for products and appliances throughout the home

Addison, IL – April 5, 2022 – Parts Town, a global market leader in genuine OEM parts distribution and technology, has acquired Encompass Supply Chain Solutions, Inc. (“Encompass”), a leading national distributor of OEM repair parts for the home.

Headquartered near Atlanta, Encompass has grown rapidly in recent years by building strong manufacturer relationships, innovating through supply chain management and e-commerce, and providing excellent customer service. The company maintains six facilities, has close to 250 team members, more than 200 manufacturer relationships, and delivers nearly $200 million in annual revenue. Robert Coolidge, current president, and CEO of Encompass will continue to lead the business with additional investment and support from Parts Town.

“We are excited to partner with Robert and the entire Encompass team. The business has grown impressively under Robert’s leadership, and we are eager to support this great team in any way possible,” states David Wenger, Group President at PT Holdings, Parts Town’s parent company. Wenger continues, “We first entered the residential parts market with our acquisition of Dayton Appliance Parts in early 2021 and have been thrilled with the growth opportunities and manufacturer partnerships that have emerged.

We are eager to take another step forward with Encompass to grow in several product categories, including residential appliance parts and consumer electronics. Our efforts will continue to focus on improving the customer experience and growing genuine OEM parts sales in support of leading manufacturers.”

Following the transaction, Encompass and Dayton Appliance will remain separate entities within PT Holdings with that division focusing on residential parts under the leadership of Robert Coolidge as the Divisional President, who has been with Encompass for 30 years. Coolidge states, “This is an extraordinary opportunity to join a great group of companies. Parts Town is the most innovative, fastest growing parts distributor of any kind and we are eager to gain even more knowledge to better support our customers and manufacturers. The Parts Town team has demonstrated high integrity and has made us

feel very welcomed. We are ready for this next chapter of growth and innovation at Encompass.” To learn more about Parts Town and its offerings, please visit partstown.com.

About Parts Town

 Parts Town is the leading, technology-enabled global distributor of genuine OEM (original equipment manufacturer) parts for the foodservice industry. Driven by its commitment to technology and innovation, Parts Town is expanding to serve new segments including HVAC and residential appliance parts. When there’s a hiccup for any foodservice provider or service technician company, Parts Town is ready to jump

in and help with the most in-stock parts on the planet, innovative technology, and an unmatched customer experience. Its customized solutions benefit foodservice operators, service companies and a growing list of other customer segments. Partnering with more than 1,100 leading manufacturers, Parts Town improves the supply chain, increases sales of genuine OEM parts, and keeps every customer’s business running like clockwork.

Parts Town’s drive for innovation is led by Red Lightning Group, a new and separate division of PT Holdings focusing solely on innovation to support the foodservice industry and beyond, accelerating the pace of breakthroughs that support the group’s diverse customer base. Red Lightning Group’s mission is to boldly strike at lightning speed to deliver game-changing innovation and technology in an effort to discover the next big thing.

For more information, visit partstown.com/.

Media Contact
Linda Ramsey
lramsey@partstown.com
800.438.8898

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15 Mar

Encompass Appointed Authorized Distributor of Bosch Home Appliance Parts

Lawrenceville, Ga., March 15, 2022Encompass Supply Chain Solutions, Inc., a leading provider of replacement parts and supply chain services for a diverse range of product brands, today announced it has received authorization from Bosch to supply factory-certified parts for home appliance repairs.

Per an agreement with Bosch, a prominent global appliance maker, Encompass will distribute parts for use in warranty and non-warranty repairs of Bosch high-quality laundry and kitchen products. The deal additionally comprises Bosch luxury kitchen brands Gaggenau and Thermador.

“We could not be more pleased with the opportunity to support the renowned Bosch brand,” said Encompass President and CEO Robert Coolidge. “With the addition of Bosch, Encompass has further reinforced our standing in the market as a convenient single source of repair parts for virtually all the world’s major appliance brands – as well as brands for many other product categories.”

Encompass is one of the nation’s most diversified original parts distributors, supporting numerous verticals beyond Appliance, such as Consumer Electronics, HVAC, Computer, Printer and Personal Care. The company also offers a variety of aftersales services from complete parts supply chain management to repair and refurbishment.

Encompass will leverage its distribution facilities in Georgia, Florida, Nevada, New York and Ohio to warehouse and ship Bosch parts to service centers and end users throughout the U.S. Coolidge said the company is currently assessing other strategic locales for distribution, particularly in the Midwest and West.

“Our goal is to provide next day delivery to as much of the country as we can,” he said. “By listening to our customers, we know it is absolutely critical to get parts where they need to be fast. People simply cannot wait days to get their refrigerators or washing machines fixed.”

About Bosch Home Appliances

Bosch home appliances has been selling high-quality appliances in the United States since 1991. With a focus on engineering products that simplify life, Bosch is known nationwide for raising the standards in quietness, efficiency and design. Bosch frequently receives top ratings in leading consumer publications. Bosch home appliances is part of BSH Home Appliances Corporation, a wholly-owned subsidiary of Munich based BSH Home Appliances Group, the largest manufacturer of home appliances in Europe and one of the leading companies in the sector worldwide. Headquartered in Irvine, CA, the company operates manufacturing facilities in La Follette, Tenn., and New Bern, N.C., housing state-of-the-art factories for dishwashers, ranges, ovens and cooktops. Technology and Development Centers are located in Caryville and Oak Ridge, Tenn., and New Bern, N.C.

About Encompass

Formed in 1953, Encompass is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.

For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and Twitter.

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09 Mar

Encompass Expedites Service to Midwest with New Ohio Parts Distribution Center

Supplier also adds training centers to Ohio and Las Vegas facilities

Lawrenceville, Ga., March 9, 2022Encompass Supply Chain Solutions, Inc., a leading provider of replacement parts and supply chain services for a diverse range of product brands, today announced it has opened a fifth parts distribution facility to enhance coverage in the Midwestern U.S.

The new 50,000-square-foot warehouse and distribution center is located in West Chester, Ohio – just outside

Cincinnati – and augments Encompass’ existing distribution centers in Georgia, Florida, Nevada and New York. The operation enables Encompass to expand next-day parts delivery in the Midwest, which is especially critical for the company’s appliance and HVAC repair customers. Components used in the repair of kitchen, laundry and heating and cooling appliances are among Encompass’ top-selling offerings and are key factors driving the company’s record growth over several consecutive years.

“We understand how important it is to get vital home appliances repaired as fast as possible,” said Encompass President and CEO Robert Coolidge. “How long can a family wait to get their refrigerator fixed or the heat working again? Encompass is now well positioned to have critical repair parts delivered overnight to thousands of more customers.”

Encompass supplies parts and accessories to both business and consumer customers via its ecommerce site encompass.com. The company carries parts for products throughout the home in addition to appliances, including electronics, computers, printers, personal care goods and many others.

All Encompass facilities offer will call, enabling local customers to pick up parts same day if they choose. Coolidge said the company is currently evaluating sites for further expansion, particularly in Western markets.

Encompass recently doubled the size of its Las Vegas distribution center to increase stocking positions of high demand parts. Beyond accommodating more inventory, Coolidge said space has been carved out for a second Training Center in Las Vegas to complement those located at Encompass’ Georgia headquarters and the new Ohio operation. The company offers both virtual and onsite laundry and kitchen appliance and HVAC repair classes from top tier industry trainers. The training facilities are also available to Encompass business partners for any needs they may have, such as introducing new products to their service networks.

“Encompass strives to be much more than just a parts distributor,” said Coolidge. “We work hard to deliver the tools and resources needed to strengthen the entire aftersales supply chain.” 

About Encompass Supply Chain Solutions, Inc.

Formed in 1953, Encompass is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.

For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and Twitter.

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01 Mar

Encompass Integrates with Rossware Business Platform

Simplifies repair servicer access to home appliance spare parts

Lawrenceville, Ga., March 2, 2022Encompass Supply Chain Solutions, Inc., a leading provider of replacement parts and supply chain services for a diverse range of product brands, today announced it has connected to Rossware Computing’s business management system for streamlined appliance parts purchasing.

Rossware’s ServiceDesk solution offers extensive functionality to assist repair service companies with all facets of their business from initial call taking and dispatch to parts inventory management and accounting. Integration with Encompass enables users to quickly order appliance parts online right from ServiceDesk without having to visit the supplier’s ecommerce site.

“Connecting with ServiceDesk greatly simplifies parts procurement for Encompass customers that use the platform,” said Encompass President and CEO Robert Coolidge. “The appliance service industry is more stretched to capacity than ever before, so anything that can be done to help expedite and streamline the repair process is a bonus.”

ServiceDesk integrates with Encompass via API, enabling users that are existing Encompass customers to view real-time parts availability and pricing, submit orders and check delivery status from a single dashboard. 

“We developed ServiceDesk to offer the repair industry a comprehensive one-stop solution to manage their business,” said Rossware President and CEO Glade Ross. “Integrating with parts distributors like Encompass is another value add for the thousands of servicers that use our platform.”

Coolidge said Encompass was among the first parts suppliers to implement direct system connectivity to partners such manufacturers, warranty providers and other entities similar to Rossware. The company recently added RESTful services as an upgraded integration option.

“Encompass was at the forefront of leveraging technology to enable fast, easy access to our parts inventory and order placement system,” said Coolidge. “With ServiceDesk, we are able to further assist the service industry in more easily obtaining the parts they need right away to perform critical appliance product repairs.”  

About Rossware

Rossware Computing, Inc. is dedicated to the production and robust support of innovative solutions to real and operational servicing needs. We are continuously and rapidly developing and improving. Our biggest input is the real-life experience among thousands of active and intelligent users. To maximize the benefit of feedback from those users, we foster a corporate culture that attracts and retains creative, practical, and energetic employees who are driven to “make computers think”. . . in particular, for the very and specific purpose of making our clients’ lives better. 

About Encompass

Formed in 1953, Encompass is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.

For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and Twitter.

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22 Feb

Encompass HVAC Servicer Open House & Lunch

March 16, 2022
11:30 a.m.-2:00 p.m.
Encompass Davie Parts Distribution Facility
3410 Davie Road, Suite 403, Davie, FL 33314

Encompass — a leading supplier of repair parts for repairs throughout the home — invites Florida-based HVAC service repair companies to visit our Davie/Fort Lauderdale parts distribution facility for lunch and a tour of our operation. We’ll also be giving away great prizes — what’s not to love?

We’re excited to share our HVAC parts supply capabilities, including Arrco Compressors — a high-quality alternative to costly OEM parts.

Come meet our team of HVAC experts and learn how Encompass can support your business, while enjoying a FREE lunch and giveaways!

Questions? Contact Encompass HVAC Manager Lynn Tedim:
ltedim@encompass.com / 954.687.0612

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09 Dec

Reimagining Workforce Strategies

What a difference a year makes. At this time in 2019, it was business as usual with the excitement of the holidays just around the corner. None of us could have predicted that in just a few short months, the world would be turned upside down by a global pandemic.

“Social distancing” is now part of our vernacular, and face masks are as essential as shoes to wear in public. Zoom meetings have replaced sitting around a conference table, and even trade shows have gone virtual.

Businesses have had to quickly adapt to keep operations running, while minimizing the risk of spreading disease and complying with state and federal guidelines. The pandemic has forced businesses to rethink their workforce strategies – perhaps for the better. Those that have resisted telecommuting, may find it leads to more productive, content employees, while saving infrastructure costs and/or freeing up space for inventory. With today’s interactive technology, working remotely has never been more viable.

But there has also been other less positive impact. Although well-intentioned, pandemic-related government financial subsidies have caused a number of low-wage workers to quit jobs, believing they can make more money than they were being paid at work. Even if temporary, these payments have put a dent in available labor.

Now many businesses are faced with having to step up efforts to both retain existing employees and attract new ones. Not so simple in these unprecedented, unpredictable times. Since it’s much more expensive to hire and train new employees than to keep your existing workforce content, most of your efforts should be aimed at retention. According to a study conducted by CareerAddict earlier this year (prior to the COVID-19 crisis), these are the top five reasons people choose to leave their jobs:

  1. No Progression (lack of career advancement)
  2. Low Pay
  3. Not Getting Well-Deserved Raise
  4. Poor Leadership
  5. Change of Career Goals

Here are some ideas to consider for strengthening loyalty among existing staff, with focus on the warehousing, manufacturing and repair sectors:

  • Identify All-Stars – In our general industry, most tasks can be easily tracked: number of widgets made, picked, packed and shipped hourly and so forth. Management, as well as employees, typically know who’s killing it and who is barely doing the minimum. Be on the lookout for staffers going above and beyond. Talk to them about stepping up to lead positions and keep them engaged by rewarding them with recognition and a clear career path. Offer additional training and schooling as other incentives. These unicorns are hard to find – don’t lose them to a competitor down the street paying 50 cents more an hour.
  • Pay for Performance – Oftentimes, both all-stars and slackers make the same hourly wage, which is not good for morale. Realize that not all employees are performing equally. Paying a bit more to A players can help keep them on board, while potentially encouraging subpar staff to step up. You may even find you can actually allocate the same amount or less in wages with fewer people if they’re top performers.
  • Amp Up the Workplace – Make it a more fun place to work. Add a ping pong table or other games to the breakroom and energetic music in workspaces.Listen to your staff about what would make them more comfortable. When Encompass warehouse workers told management they needed better access to ice in the summer, we brought in an industrial-sized ice maker. When we learned not everyone could afford quality footwear, we initiated a program to regularly distribute Nike Air shoes. We also offer credits toward purchases of good quality, healthy food stocked in our breakroom by a local vendor.Making even nominal investments in creating a more employee-centric workplace could make a huge difference in loyalty and morale. You are sure to be better positioned the next time a competitor tries to lure away your team.
  • Flexibility – It’s obviously impossible to enable production line employees to work remotely. However, consider this option for other staff who don’t need to be on site every day. A break from a long commute goes a long way toward boosting quality of life, not to mention saving time and money on gas and meals. Encompass has found that  most remote employees are actually more productive, take fewer sick days and ultimately work longer hours.  and even working longer hours.For those who must be on site, try to incorporate programs that give them a chance to visit the doctor or see a child’s play without penalty. Always remember employees have lives outside your company. Keeping them happy is worth the slight hassle of rearranging schedules periodically.  Businesses that offer paid vacation should encourage employees to take advantage of this time away from work so they can get revitalized, while creating memories with their families

By cultivating more “A” players, your business can operate more effectively, which can help save money to improve wages and fund workplace perks. Yet even with a fun, motivating work environment, you will inevitably still lose quality employees. But you can always leverage your incentives throughout recruitment efforts to attract top talent. Strive to stand out from your competitors in the hiring channels.

You never know when you may be able to entice an ace ping pong player who can pick 100 lines an hour.

04 Nov

Encompass Appointed Exclusive Repair Parts Supplier for Bowers & Wilkins

Deal comprises distribution throughout the U.S. and Canada

Lawrenceville, Ga., November 4, 2020Encompass Supply Chain Solutions, Inc., a leading provider of replacement parts and supply chain services for a diverse range of product brands, today announced it will manage parts distribution for the Bowers & Wilkins line of high-end audio products.

Under an agreement with Bowers & Wilkins, Encompass will handle all aspects of the manufacturer’s parts supply chain from planning and procurement to order fulfillment and returns. The deal covers both warranty and non-warranty parts and accessories for Bowers & Wilkins’ full line of high-performing home and car audio systems and headphones.

Encompass Senior Vice President of Business Development Joe Hurley said the addition of Bowers & Wilkins is an ideal fit for Encompass, which has nearly 70 years of electronics parts experience.

“We have a long history in the Consumer Electronics parts industry and support many other top manufacturers,” said Hurley. “With extensive best practices and expertise in this product vertical, we can offer turnkey, more cost-efficient parts supply chain management service.  Our goal is to free up time and resources for Bowers & Wilkins, enabling them to focus on what they do best: designing top-flight audio systems and accessories.”

Encompass will support the Bowers & Wilkins service network and end users in the U.S. through distribution facilities in Georgia, Nevada, Florida and New York and will leverage in-country partnerships to serve Canadian customers. Parts can be conveniently ordered online through the company’s ecommerce website encompass.com.

“Bowers & Wilkins clearly values superior customer service and is committed to delivering complete support for their products beyond the sale,” said Hurley. “The Encompass team is well-prepared to provide a quality aftersales experience for their customer base to help further reinforce loyalty to the Bowers & Wilkins brand.”

 

About Bowers & Wilkins

Bowers & Wilkins has an unrelenting dedication to audio excellence, delivering breath-taking performance with accuracy and clarity of sound that brings the listener closer to the original recording. We call this True Sound.

Our award-winning headphones, loudspeakers and wireless audio systems combine engineering innovation and harmonious design that delight music lovers around the world. At the forefront of high-performance audio technology for more than 50 years, Bowers & Wilkins has earned countless awards and accolades from some of the most influential and important publications, musicians, recording studios, and music labels including Abbey Road Studios, Skywalker Studios, BMI, and Hollywood Records. Our valued relationships with BMW, McLaren Automotive, Maserati and Volvo Cars, has allowed us to push the boundaries of premium in-car audio systems. We have also delivered award-winning sound performance with Philips TV in their range of OLED+ televisions.

Design excellence and technological innovation run deep in our lifeblood. The research and development laboratory that John Bowers founded in Steyning in 1976 was the first of its kind, hiring only the most talented and inquisitive of engineers in a quest to discover the secrets of acoustic behaviour. Many of the advances made by our engineers – such as the pioneering use of materials like Continuum™ and Diamond – have not only influenced the way we make our speakers, but how all loudspeakers are made.

 About Encompass Supply Chain Solutions, Inc.

Formed in 1953, Encompass is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.

For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and Twitter.

CONTACT: Kristin Hurst, Director of Marketing & Communications

09 Sep

HVAC Industry Exec Joins Encompass

Lynn Tedim to Lead Company’s Emerging Heating and Cooling Parts Vertical

Lawrenceville, Ga., September 10, 2020 – Encompass Supply Chain Solutions, Inc., a leading provider of Distribution, 3PL and 4PL solutions for a diverse range of repair parts and finished goods, today announced that Lynn Tedim will serve as the company’s HVAC Market Manager.

Tedim joins Encompass with more than 10 years of experience in the Major Appliance and Heating, Ventilation and Air Conditioning (HVAC) industries. Most recently she was the proprietor of a residential and commercial repair service provider based in South Florida. In this role Tedim formulated and implemented all company internal processes and protocols and managed the firm’s operating budget, asset control, inventory and hardware procurement.

Previously, Tedim served as order manager for Florida Builder Appliances, a white goods distributor and subsidiary of Sears Holding Corporation. Other positions she has held include sales manager/customer support for Copylite Products – an imaging parts and whole units supplier – and system infrastructure project leader for American Express.

Encompass Senior Vice President of Business Development Joe Hurley said the supplier has been diligently working to strengthen its Major Appliance and HVAC parts verticals.

“We are focused on expanding our existing HVAC parts vertical and needed a dedicated, knowledgeable resource to lead this effort,” said Hurley. “Lynn’s direct experience building relationships with service providers and HVAC manufacturers made her an ideal candidate to help take this vertical to the next level and beyond.”

                             Lynn Tedim

Tedim will be based at Encompass’ distribution center in the Greater Fort Lauderdale area in Florida – one of the top states in the country for HVAC installation. She said she, too, is looking forward to leveraging her background to help the company execute its strategic vision.

“It’s exciting to be joining a company that has so much to offer customers beyond just replacement parts,” said Tedim. “In addition to all the different product categories they supply as a convenient one-stop source, Encompass is continually introducing new technology and service enhancements to support the repair industry. These are great value propositions to attract HVAC manufacturers and repair providers.”

Hurley said another key Encompass initiative that Tedim will help lead is to increase the company’s ability to deliver critical parts next day.

“When the AC or refrigerator goes out – particularly in the summer – you can’t afford to wait any more than a day to get it fixed. While we currently cover a significant portion of the U.S. within  one day, we still have gaps. Lynn will be a tremendous resource to help seek opportunities to expedite delivery and increase customer satisfaction.”

About Encompass Supply Chain Solutions, Inc.

Formed in 1953, Encompass is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.

For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and Twitter.

CONTACT: Kristin Hurst, Director of Marketing & Communications