As Encompass nears the end of our 63rd year in business, I still can’t believe how far we have come from the days of television tubes and antennas, printed catalogs and pick sheets.
Our warehouse function is automated with new equipment added regularly to expedite the pick/pack/ship process. Our Call Center runs on an advanced telephony system, and our Purchasing team now leverages software that improves our ability to forecast demand and stock accordingly to achieve high fill rates. The Sales team is promoting solutions that didn’t exist even five years ago.
Encompass’ latest exciting venture is enhancing our online presence for B2B and B2C customers. Both our e-commerce site, encompassparts.com, and corporate site, encompass.com, have been extensively upgraded as part of an initial major release.
We have gone to great lengths to analyze encompassparts.com and incorporate changes to create an easier, faster checkout experience for business and consumer users, and deliver better overall usability to rival other superior e-commerce sites. Following are just a few of the improvements; these are just the first of additional upgrades that will be made in the coming months.
- Navigation – We have reorganized the site to help users get to the page they need fast, with as few clicks as possible. For example, Quick Finders for Batteries, Remote Controls, Toner and Water Filters are now accessible right from the home page top navigation bar with many more to come in the future.
- Model/Part Numbers – Instead of separate fields to search by part or model number, users can now input either number into one combined search field to return both parts and model lists on one streamlined page. For anyone who has keyed in a model number in the part number field or vice versa, this will be a welcome change. This will be particularly helpful for consumers.
- Refreshed Design – The site has a whole new look and feel with larger, more appealing typefaces and more engaging graphical elements to help improve the overall shopping experience.
Encompass.com has also been completely overhauled to fully showcase our capabilities and history. Following the same design scheme as encompassparts.com, it provides a significantly more comprehensive view of everything we have to offer to manufacturers, retailers, warranty companies and professional services providers. Our value proposition and list of unique services are now easy to navigate and can easily be reviewed by new potential partners.
We hope you find both websites to offer an enhanced online experience with more convenience, information and tools to help you succeed in your business or to maintain/repair products in your home. Encompass exists solely to serve our customers, so all upgrades we make to our technology, processes, staff, facilities and more are designed just for you.
Please check out the new websites and let us know what you think!