NSDA Evolving to Meet the Needs of Changing Repair IndustryRobert Coolidge
For more than 60 years, the National Electronics Service Dealers Association (NESDA) has been the premier trade group for technicians repairing televisions, VCRs, DVD players, stereos, etc. But like any forward-thinking association facing industry change, NESDA members realized that focusing strictly on electronics repair would not be sustainable.
In turn, NESDA has rebranded to NSDA (dropping “Electronics”) to cater to a broader spectrum of repair professionals. Appliance now shares top billing, drawing new attendees to this year’s annual NSDA convention. Many previously TV-only techs took advantage of the many appliance repair training courses offered.
In the exhibit hall, the Samsung booth commanded the largest presence, showcasing its latest appliance innovations along with flat screens. Look for Whirlpool, GE, Electrolux, Lennox, Goodman and others to get involved in future conventions. As a long-time supporter of the association, it’s exciting to see NSDA taking the steps necessary to broaden its mission and serve as a valuable resource to industries outside electronics.
But don’t take this change in direction to mean TV repair is dead; many techs will tell you they can barely keep up with their current workload. Then there are those who are satisfied with just a diagnostic fee to proclaim a set can’t be fixed. At some point their business will divert to the harder working competitor committed to finding repair solutions. TV dispatch should result in a repair 80% of the time – even panels should be considered.
NSDA members are some of the brightest and skilled techs out there. Many have or will transition into adjacent sectors for myriad new repair opportunities, especially with whole home warranty companies. If you’re not familiar with NSDA, check it out and consider attending the next annual convention. From access to technical resources to invaluable manufacturer training, NSDA membership offers key benefits hard to find through any other trade association.