Lawrenceville, Ga., June 3, 2013 — Encompass Supply Chain Solutions, Inc, a leading provider of forward and reverse logistics for a diverse range of electronics products and replacement parts, today announced it has formed a strategic partnership with Hisense USA — a top brand in electronics and appliances — to enhance service parts support.
Through the partnership, Encompass will help increase visibility and availability of Hisense spare parts for its complete line of products, including televisions, refrigerators, air-conditioners, dehumidifiers, beverage coolers and freezers. Encompass will supply parts for out-of-warranty or extended warranty repairs.
“Encompass currently supports nearly 200 manufacturer brands, supplying thousands of business and consumer customers,” said Robert Coolidge, Encompass president and CEO. “With comprehensive e-commerce capabilities, we are well positioned to significantly build awareness for and increase access to Hisense replacement parts. This will expand the ability to service their products after market and enhance their brand loyalty.”
Hisense USA is based in Georgia close to Encompass’ headquarters and primary distribution facility located just outside Atlanta.
“Encompass’ proven parts experience, combined with their proximity to our operations, made them an ideal partner as we strive to ensure superior after market support for our products outside the standard warranty period,” said James Dong, Hisense Parts Manager. “We expect Encompass to further add value to our supply chain and continue strengthening our brand in the market while we work to introduce even more innovative products.”
About Hisense
Established in 2001, Hisense USA Corporation is a Georgia-based subsidiary of the Hisense Company Ltd., headquartered in Qingdao, China. Hisense USA’s product strategy is to steadily introduce a full range of electronics and appliances into the North American market. This includes televisions, refrigerators, air-conditioners, dehumidifiers, beverage coolers and freezers. In 2010, Hisense established a North American R&D center in Georgia to bring a more market-centric approach to product development and technological innovations.
Today, Hisense USA sells into retailers across North America such as hhgregg, Best Buy, Walmart, Costco.com, Canadian Tire and many others. Around the world, Hisense has production bases in South Africa, Algeria, Egypt and sales offices in USA, Europe, Australia, Middle East and Southeast Asia. Hisense products are exported to over 130 countries and regions throughout the world.
About Encompass Supply Chain Solutions, Inc
Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliance and imaging products. Encompass, through its business units Encompass Parts Distribution and Encompass Service Solutions, provides end-to-end solutions for OEMs, retailers, independent dealers and third-party administrators.
Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visitencompass.com and follow us on Facebook.
Lawrenceville, Ga., April 30, 2013 — Encompass Supply Chain Solutions, Inc, a leading provider of forward and reverse logistics for a diverse range of electronics products and replacement parts, today announced it has appointed Jim Scarff to the role of Vice President and General Manager of Green Choice Parts, Encompass’ proprietary reclaimed parts brand.
Encompass President and CEO Robert Coolidge said this appointment is intended to significantly bolster the company’s efforts to further penetrate the growing reclaimed parts market. Reclaimed parts are good working components harvested from products that are beyond economical repair. They are typically used for repair in out-of-warranty or extended warranty repairs and prevent e-waste from ending up in landfills. Green Choice Parts comprises components for consumer electronics, appliance, computer and printer products and are available through Encompass e-commerce websites greenchoiceparts.com and encompassparts.com.
Coolidge said Encompass remains committed to supplying manufacturer original parts, but plans to partner with OEMs to provide a channel to recycle their parts and reduce warranty costs, excess and obsolete inventory and product displacement. Green Choice Parts can offer OEMs a solution to competing parts currently in the market.
“While Encompass has diligently worked to develop our Green Choice Parts offering as a complement to our OEM spare parts business, we recognized the need to devote more laser-focused resources to expand this valuable program,” said Coolidge. “With Jim’s expertise and extensive parts background, he is the ideal candidate to build on the success of this very important strategic initiative.”
Scarff, previously Encompass vice president of Customer Service, is a long-time industry leader with more than 25 years of experience in parts management. In his new position, he will be charged with exploring innovative ways to source and market reclaimed parts throughout the supply chain and across multiple product categories.
“There is enormous demand for parts that are both economical and high quality,” said Scarff. “Green Choice Parts extend the life of products by providing a channel for often hard-to-find components, and enable repair of products that may otherwise be discarded as trash. We are looking forward to revitalizing the program and aggressively building it into the country’s premier source for cost-effective replacement parts.”
About Encompass Supply Chain Solutions, Inc
Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliance and imaging products. Encompass, through its business units Encompass Parts Distribution and Encompass Service Solutions, provides end-to-end solutions for OEMs, retailers, independent dealers and third-party administrators.
Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. Encompass’ Green Choice Parts program offers an environmentally friendly alternative to new OEM parts for consumer electronics, appliance, computer and printer products.
For more information, please visit encompass.com and follow us on Facebook.
Lawrenceville, Ga., March 19, 2013 — Encompass Supply Chain Solutions, Inc, a leading provider of forward and reverse logistics for a diverse range of electronics products and replacement parts, today announced it has expanded its service offerings to include comprehensive managed print services solutions through a partnership with DOCUWISE.
Under the agreement with DOCUWISE, Encompass will market DOCUWISE’s full suite of services designed to help businesses more efficiently manage their entire print environment and control printing costs. DOCUWISE specializes in delivering turnkey managed print solutions distributed through value-added resellers leveraging its proprietary PESO™ (Print Environment System Organizer) cloud-based platform.
DOCUWISE services include remote document output monitoring; print cost reduction analysis; replenishment of consumables (toner and ink cartridges) and supplies/parts (fusers and maintenance kits); and on-site print device maintenance and repair. The solution is OEM and vendor neutral, covering all major brands and models of laser printers, copiers, multifunction print devices, fax machines, wide format printers and plotters.
“We are excited to be broadening our service offerings with value-added solutions that can significantly enhance print management for organizations of all sizes,” said Encompass President and CEO Robert Coolidge. “At a time when most businesses are looking for ways to improve the bottom line, optimizing the print environment is a key, but often overlooked, pathway. After considering the field of managed print services providers, we believe DOCUWISE can provide the most beneficial and complete solutions to best assist our customers.”
DOCUWISE CEO Ron Harris said an effective managed print program goes far beyond replacing toner cartridges and repairing devices. DOCUWISE programs address every aspect of printing costs from elimination of inventory carrying costs to assisting IT departments in overseeing print device population to ultimately extending the useful life a company’s print device assets.
“Our overall mission is to move businesses toward effective, efficient and environmentally- conscious document automation, while reducing document output costs,” said Harris. “With partners like Encompass, we are able to extend our highly-effective solutions nationwide and dramatically improve print management for business customers.”
About DOCUWISE
DOCUWISE is a Hybrid Managed Print Solutions Provider. The DOCUWISE MPS solution is Turnkey and was created exclusively for IT Service Providers. Our proprietary cloud- based MPS-RMM platform PESO™ allows VARs and MSPs to monitor, manage and automate an unlimited number of Document Output Environments simultaneously.
The PESO™ MPS-CRM guides an MPS Partner through the entire MPS process from prospecting to implementation: it’s comprehensive, easy to use and intuitive. PESO™ includes online training, remote monitoring, data tracking, supply fulfillment, nationwide on-site service, helpdesk, automated billing options, TCO analysis, rightsizing, asset allocation, proposals, contracts, implementation and optimization.
About Encompass Supply Chain Solutions, Inc
Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliance and imaging products. Encompass, through its business units Encompass Parts Distribution and Encompass Service Solutions, provides end-to-end solutions for OEMs, retailers, independent dealers and third-party administrators.
Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visitencompass.com and follow us on Facebook.
Lawrenceville, Ga., March 5, 2013 — Encompass Supply Chain Solutions, Inc, a leading provider of forward and reverse logistics for a diverse range of electronics products and replacement parts, today announced it has appointed Delbert Bray to the position of Vice President of Channel Development.
Bray’s initial focus will be on growing the company’s presence in the Appliance vertical market. He will manage all aspects of Encompass’s Appliance business, including sales, non-purchasing vendor relations and customer service, and will be also be responsible for attaining new lines.
“Delbert is a key addition to the Encompass team and is part of our overall strategy to aggressively expand into vertical markets outside of consumer electronics,” said Encompass President and CEO Robert Coolidge. “With his experience and extensive industry connections, I am confident he will be a strong advantage to Encompass and provide us a significant competitive edge in the market.”
Bray has over 15 years of experience in business development and customer service, most recently with GE Consumer Home Services where he was general manager of Parts and Accessories for the past eight years. In this role, Delbert directed all business activities for GE’s Parts and Accessories division, including staffing, engineering, new product development, marketing and distribution. He led a team of 280 managers, business developers and call center associates responsible for over 169k SKUs. During his tenure, he grew the division from $162M in annual revenue to $554M and earned numerous annual GE performance awards.
Prior to GE, he served as vice president of Contact Center Operations for GE subsidiary, ASI, and general manager of Business Development for General Motors. He received a Master’s Degree in Industrial Psychology from John F. Kennedy University and a B.A. Degree in Social Psychology from Ohio University. Bray is also Lean Six Sigma Certified.
“Delbert’s impressive background, combined with his Six Sigma certification, will benefit Encompass throughout multiple functional areas beyond business development,” said Encompass Vice President of Business Development Joe Hurley. “We look forward to leveraging his expertise as we seek to take Encompass to the next level.”
About Encompass Supply Chain Solutions, Inc
Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliance and imaging products. Encompass, through its business units Encompass Parts Distribution and Encompass Service Solutions, provides end-to-end solutions for OEMs, retailers, independent dealers and third-party administrators.
Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visitencompass.com and follow us on Facebook.
Lawrenceville, Ga., February 7, 2013 – Encompass Supply Chain Solutions, Inc., a leading provider of forward and reverse logistics for a diverse range of electronics products and replacement parts, today announced it has finalized an agreement with Konica Minolta Business Solutions U.S.A., Inc. to provide in-warranty laser printer repair services and distribute original replacement parts, supplies, printers and multi-function systems.
Under the agreement, Encompass will serve as an Authorized Konica Minolta Printer Service Facility, as well as an Authorized Reseller. Konica Minolta is a leader in advanced document management technologies, application solutions and IT services from the desktop to the print shop. Encompass supplies replacement parts for top imaging brands, such as HP, Lexmark, Epson and OKI, and provides high-tech repair services for a host of imaging and consumer electronics products.
“Encompass is pleased to have the opportunity to support Konica Minolta and their end users by leveraging both our service repair and distribution expertise and resources,” said Robert Coolidge, president and CEO of Encompass Supply Chain Solutions. “We have the unique capability to provide end-to-end solutions from a single source to our clients, which improves service to their customers, streamlines their vendor management and strengthens their brand in the market.”
Encompass will supply parts and products and perform repair services for Konica Minolta from its headquarters facility in Lawrenceville, Ga. outside Atlanta.
About Konica Minolta
Konica Minolta Business Solutions U.S.A., Inc. is a leader in advanced document management technologies and Managed IT Services for the desktop to the print shop. For the fifth consecutive year, Konica Minolta was recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys. BLI has named Konica Minolta 2012 “Document Imaging Solutions Line of the Year” and “A3 MFP Line of the Year” award winner for the company’s solution portfolio and award-winning line of bizhub Multifunctional Products. For more information, please visit CountOnKonicaMinolta.com and follow Konica Minolta on Facebook (@Konica Minolta Business Solutions U.S.A), YouTube (@KonicaMinoltaUS), and Twitter (@KonicaMinoltaUS).
About Encompass Supply Chain Solutions, Inc.
Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliance and imaging products. Encompass, through its business units Encompass Parts Distribution and Encompass Service Solutions, provides end-to-end solutions for OEMs, retailers, independent dealers and third-party administrators.
Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visit encompass.com and follow us on Facebook.
Kristin Hurst
Director of Marketing
Ph: 954.474.0325
khurst@encompass.com
Lawrenceville, Ga., October 22, 2012 – Encompass Supply Chain Solutions, Inc., a leading provider of forward and reverse logistics for a diverse range of electronics products and replacement parts, today announced it has finalized agreements with both Alpine Electronics of America, Inc. and Clarion Corporation of America to distribute original replacement parts for their full line of mobile electronics products.
Encompass will supply parts for Alpine and Clarion, top names in mobile audio, through its division Encompass Parts Distribution. Alpine is a manufacturer of audio, video, navigation and driver assistance products for consumers and leading auto makers. Clarion produces car TV and multimedia systems, car audio systems, rearview monitor systems and fixed and transportable navigation products.
“Encompass is pleased to add these world leading brands to our already extensive list of manufacturers,” said Robert Coolidge, president of Encompass Parts Distribution. “With our 60 years of parts logistics expertise and specialization in consumer electronics products and aftermarket service, Encompass is an ideal solution to support Alpine and Clarion.”
Encompass will supply Alpine and Clarion spare parts from its distribution facility in Lawrenceville, Ga. outside Atlanta.
About Alpine
Alpine Electronics of America, Inc., is the industry-leading manufacturer of high performance mobile electronics, founded in 1978. Alpine is the only manufacturer specializing in mobile multimedia, an integrated system approach incorporating digital entertainment, security and navigation products for your mobile entertainment. As a consolidated subsidiary of Alps Electric Co., Ltd., one of the world’s premier manufacturers of electronic components for computer, communications and car electronic equipment, Alpine is the specialized supplier of quality mobile electronics systems.
About Clarion
Clarion Corporation of America, headquartered in Cypress, California, is a subsidiary of Tokyobased Clarion Co. Ltd., headquartered in Saitama, which has been a consolidated subsidiary of the Hitachi Group since 2007 and an international leader in car audio and electronics since 1940. The company is involved in the research, development, engineering, design, manufacturing, sales and marketing of mobile entertainment, navigation, communication and safety and security products for the automotive, marine, recreational vehicle, commercial fleet and heavy industry environments. Clarion has been the recipient of numerous awards for design innovation, support, manufacturing and product reliability from independent organizations and customers alike. The company has marketing and sales affiliates in Europe, North and South America, Asia and Australia. Clarion is located on the web at clarion.com.
About Encompass Supply Chain Solutions, Inc.
Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliance and imaging products. Encompass, through its business units Encompass Parts Distribution and Encompass Service Solutions, provides end-to-end solutions for OEMs, retailers, independent dealers and third-party administrators.
Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visit encompass.com and follow us on Facebook.
Under the agreement with Encompass Supply Chain Solutions, Inc., Herman will assist in directing existing and prospective customers to ESCS division Encompass Parts Distribution for CE parts and accessories. Herman and Encompass are both long-standing CE parts distributors with decades of experience in the industry.
Herman is exiting the CE market to focus on its Broadcast and Professional Audio Visual materials distribution business. The two companies will work together to notify customers and manufacturers of the transition. Jeffrey Wolf, executive vice-president of Herman, said he is confident that Herman customers will benefit from Encompass’ expertise, expanded product offerings and comprehensive capabilities.
Lawrenceville, Ga., July 24, 2012 – Encompass Supply Chain Solutions, Inc. (ESCS), a leading provider of forward and reverse logistics for a diverse range of electronics products and replacement parts, today announced it has agreed to purchase the consumer electronics assets of Herman Electronics, Inc., a top distributor of factory original electronics replacement parts and accessories.
Herman is exiting the CE market to focus on its Broadcast and Professional Audio Visual materials distribution business. Under the agreement with Encompass, Herman will assist in directing existing and prospective customers to ESCS division Encompass Parts Distribution for CE parts and accessories. Herman and Encompass are both long-standing CE parts distributors with decades of experience in the industry.
“Consumer electronics remains a core segment of our business, and we are committed to continuing to serve the CE repair market,” said Robert Coolidge, ESCS president and CEO. “We are excited to be partnering with Herman to leverage our footprint and infrastructure to ensure their customers receive the same level of superior service they have come to expect.”
The two companies will work together to notify customers and manufacturers of the transition. Jeffrey Wolf, executive vice-president of Herman, said he is confident that Herman customers will benefit from Encompass’ expertise, expanded product offerings and comprehensive capabilities.
“When evaluating potential options for our consumer electronics business, Encompass topped the list,” said Wolf. “Their experience, resources and dedication to exceptional service will be a significant benefit to our customers.”
Wolf will continue to be engaged in customer relations with legacy Herman CE customers and new customers as a representative of Encompass.
“It is very important to Herman that our customers experience minimal disruption and have a positive experience during the transition,” said Wolf. “We intend to work closely with Encompass to make the process as seamless as possible.”
About Herman
Herman started in 1963 with a single location in Miami, Florida and quickly became one of the largest factory authorized original replacement parts distributors in the U.S. serving the consumer electronics repair industry. Since its inception, Herman has added product lines and services that have broadened its market focus to include broadcast, professional audio visual, and security materials supply. Herman is based in Miami, FL with additional distribution facilities in Georgia, New Jersey and Nevada.
About Encompass Supply Chain Solutions, Inc.
Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliance and imaging products. Encompass, through its business units Encompass Parts Distribution and Encompass Service Solutions, provides end-to-end solutions for OEMs, retailers, independent dealers and third-party administrators.
Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visit encompass.com.
Lawrenceville, Ga., June 7, 2012 – Encompass Supply Chain Solutions, Inc. (ESCS), a leading provider of forward and reverse logistics for a diverse range of electronics products and replacement parts, and ServicePower Technologies PLC, market leader in outsourced services and field management, today announced they have formed a strategic partnership providing enhanced services to manufacturers, insurers, retailers and their field service networks.
Under an agreement executed by the two companies, ESCS and ServicePower will partner to market their comprehensive services, including the field management platform and replacement parts distribution services.
ESCS, through its division Encompass Parts Distribution, is one of the nation’s largest authorized distributors of replacement parts for consumer electronics, appliance, computer and imaging products, with 60 years of industry experience. ServicePower works with a variety of clients to control and schedule the work of their own field service resources, as well as manages the work of independent service contractors on behalf of clients. ServicePower has access to a global network of 86,000 service technicians.
“With Encompass, ServicePower customers will gain a superior service parts solution from one streamlined source,” said ESCS President and CEO Robert Coolidge. “Plus, through our strategic partnership, we will be able to enhance ServicePower’s field service management platform for our mutual clients.”
The companies plan to integrate their technology systems to enable technicians receiving work through the ServicePower applications to easily search for and order replacement parts through Encompass. Contacts: Kristin Hurst Encompass Director of Marketing Ph: 954.474.0325 khurst@encompass.com Jenniffer Breitenstein ServicePower, Inc. VP Product Marketing Ph: 410.571.8981 j.breitenstein@servicepower.com “Teaming with Encompass is another way for us to add value to our customer base,” said Mark Duffin, President of ServicePower. “Their vast parts inventory from all the major brands, combined with extensive distribution expertise, will greatly simplify parts procurement for field service networks.”
About ServicePower
ServicePower Technologies PLC is a third party administrator for global field services which uses a fully integrated artificial intelligence based software platform to recruit independent contractors, comply with global regulatory codes, facilitate training, schedule service calls, conduct global retail/wholesale pricing analysis, and ultimately facilitate an optimal customer buying experience. ServicePower’s ServiceOutsource product is offered globally to end-consumer facing organizations in the retail, manufacturing, insurance, medical, and services industries providing the capability of offering quality installation services for their products through a network of professional, licensed, and insured independent contractors.
For more information, please visit www.servicepower.com.
About Encompass Supply Chain Solutions, Inc.
Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliance and imaging products. Encompass, through its business units Encompass Parts Distribution and Encompass Service Solutions, provides end-toend solutions for top OEMs, retailers, independent dealers and third-party administrators.
Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visit encompass.com.
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