Press Releases

09 Jun

Encompass to Manage Parts Supply for Element Appliances

Lawrenceville, Ga., June 9, 2021 – Encompass Supply Chain Solutions, Inc., a leading provider of replacement parts and supply chain services for a diverse range of product brands, today announced it has finalized an agreement to provide repair parts support for Element Electronics’ home refrigeration products.

Under the deal, Encompass will manage the parts supply chain for Element’s appliance line, which currently includes top mount refrigerators up to 18 cubic feet, as well as chest and upright freezers up to 14 cubic feet.  Founded in 2007, Element Electronics is an established brand in the consumer electronics market.

Encompass services will include parts forecasting, procurement, warehousing and distribution. The Element program will be managed primarily through Encompass’s Georgia distribution center, with inventory additionally available from its Florida, Nevada and New York facilities to expedite delivery throughout the U.S.

Encompass will supply repair parts primarily to Element’s authorized service network and self-maintaining retailers. Encompass has created a custom e-commerce portal Element.encompass.com to streamline access to Element parts pricing, availability and online ordering.

“We are excited for the opportunity to partner with Element as they continue gaining a foothold in the appliance market,” said Encompass Senior Vice President Joe Hurley. “By partnering with Encompass, Element can continue creating innovative products with the reassurance that their existing appliance lines will be well supported after the sale.”

Vlad Kazhdan, Element Electronics co-president, said that working with Encompass aligns well with Element’s core business objectives.

“Element Electronics is committed to providing consumers with top-quality electronics and appliances equipped with the latest technology, at the best possible prices,” said Kazhdan. “This commitment extends to standing behind our products once they’re in the home. We selected Encompass for their shared dedication to maintaining a strong, reliable parts supply chain and keeping our customers satisfied with the Element brand well beyond the initial sale.”

About Element Electronics

Founded in 2007, Element Electronics provides top-quality electronics and appliances to consumers with the latest technology at the most accessible prices. Consumers can purchase Element Electronics products across the United States through major retailers, including Target, Walmart, Costco, Meijer and more. Element is the only major TV brand assembling televisions in the United States in its Winnsboro, South Carolina factory. Learn more at ElementElectronics.com.

About Encompass Supply Chain Solutions, Inc.

Formed in 1953, Encompass is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.

 

For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and Twitter.

 

CONTACT: Kristin Hurst, Director of Marketing & Communications

 

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16 Nov

Encompass Tapped to Manage Parts Supply for Lasko Products

Deal includes Lasko’s full line of top quality home comfort products

Lawrenceville, Ga., November 17, 2020 – Encompass Supply Chain Solutions, Inc., a leading provider of replacement parts and supply chain services for a diverse range of product brands, today announced it has finalized an agreement to manage the parts supply chain for Lasko Products, a top name in home air heating, cooling and purifying products.

Under the deal, Encompass will manage the parts supply chain for Lasko brand fans, heaters, air purifiers and humidifiers. Service includes parts forecasting, purchasing, warehousing, distribution and ecommerce hosting.

Encompass is supplying parts and accessories to retailers and other business affiliates, as well as consumer end users. To streamline access to Lasko parts, Encompass has developed a customized ecommerce portal lasko.encompass.com.  The Lasko program will be managed through Encompass’ Florida, Georgia, Nevada and New York facilities to expedite delivery throughout the U.S.

“Encompass is pleased with the opportunity to partner with Lasko,” said Encompass President and CEO Robert Coolidge. “Like other leading manufacturers we support, Lasko understands the importance of continuing to service their customers after the sale and reinforce brand loyalty.”

Coolidge said the program will be continually assessed through performance metrics co-developed with Lasko. Encompass will be measured on such indicators as same day shipments, fill rates, order accuracy, returns processing and more.

“One of Encompass’ core competencies is delivering full visibility to client programs,” said Coolidge. “Lasko may not be handling parts every day, but they still need tangible reassurance that their customers are being well taken care of.”

Lasko Director of Customer Experience Inger Heller said Encompass would be held to strict standards to ensure the supplier maintains strong aftersales support for all Lasko products.

“While Lasko has evolved throughout our 100-year history, we have never wavered from our commitment to excellence in the products we make and the service we provide our valued customers,” said Heller. “In turn, we seek out partners like Encompass who share this dedication and have the resources and expertise to help enhance support of our products once they’re in the market.”

 

About Lasko Products, LLC
Lasko is a respected leader in home comfort products, known for quality with a heritage deeply rooted in longevity and loyalty. Lasko has been designing, engineering and building high performance products in the U.S. and around the world for 114 years. Started in 1906, by Mr. Henry Lasko, the company has grown into a global organization and highly reputable brand of portable fans, ceramic heaters, humidifiers and air purifiers. Lasko is owned by Comvest Partners and JW Levin Management Partners. Products can be found at most retailers and many online sites. For more information, please visit lasko.com.

About Encompass Supply Chain Solutions, Inc.
Formed in 1953, Encompass is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.

For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and Twitter.

 

CONTACT: Kristin Hurst, Director of Marketing & Communications

 

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04 Nov

Encompass Appointed Exclusive Repair Parts Supplier for Bowers & Wilkins

Deal comprises distribution throughout the U.S. and Canada

Lawrenceville, Ga., November 4, 2020 – Encompass Supply Chain Solutions, Inc., a leading provider of replacement parts and supply chain services for a diverse range of product brands, today announced it will manage parts distribution for the Bowers & Wilkins line of high-end audio products.

Under an agreement with Bowers & Wilkins, Encompass will handle all aspects of the manufacturer’s parts supply chain from planning and procurement to order fulfillment and returns. The deal covers both warranty and non-warranty parts and accessories for Bowers & Wilkins’ full line of high-performing home and car audio systems and headphones.

Encompass Senior Vice President of Business Development Joe Hurley said the addition of Bowers & Wilkins is an ideal fit for Encompass, which has nearly 70 years of electronics parts experience.

“We have a long history in the Consumer Electronics parts industry and support many other top manufacturers,” said Hurley. “With extensive best practices and expertise in this product vertical, we can offer turnkey, more cost-efficient parts supply chain management service.  Our goal is to free up time and resources for Bowers & Wilkins, enabling them to focus on what they do best: designing top-flight audio systems and accessories.”

Encompass will support the Bowers & Wilkins service network and end users in the U.S. through distribution facilities in Georgia, Nevada, Florida and New York and will leverage in-country partnerships to serve Canadian customers. Parts can be conveniently ordered online through the company’s ecommerce website encompass.com.

“Bowers & Wilkins clearly values superior customer service and is committed to delivering complete support for their products beyond the sale,” said Hurley. “The Encompass team is well-prepared to provide a quality aftersales experience for their customer base to help further reinforce loyalty to the Bowers & Wilkins brand.”

 

About Bowers & Wilkins

Bowers & Wilkins has an unrelenting dedication to audio excellence, delivering breath-taking performance with accuracy and clarity of sound that brings the listener closer to the original recording. We call this True Sound.

Our award-winning headphones, loudspeakers and wireless audio systems combine engineering innovation and harmonious design that delight music lovers around the world. At the forefront of high-performance audio technology for more than 50 years, Bowers & Wilkins has earned countless awards and accolades from some of the most influential and important publications, musicians, recording studios, and music labels including Abbey Road Studios, Skywalker Studios, BMI, and Hollywood Records. Our valued relationships with BMW, McLaren Automotive, Maserati and Volvo Cars, has allowed us to push the boundaries of premium in-car audio systems. We have also delivered award-winning sound performance with Philips TV in their range of OLED+ televisions.

Design excellence and technological innovation run deep in our lifeblood. The research and development laboratory that John Bowers founded in Steyning in 1976 was the first of its kind, hiring only the most talented and inquisitive of engineers in a quest to discover the secrets of acoustic behaviour. Many of the advances made by our engineers – such as the pioneering use of materials like Continuum™ and Diamond – have not only influenced the way we make our speakers, but how all loudspeakers are made.

 About Encompass Supply Chain Solutions, Inc.

Formed in 1953, Encompass is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.

For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and Twitter.

CONTACT: Kristin Hurst, Director of Marketing & Communications

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09 Sep

HVAC Industry Exec Joins Encompass

Lynn Tedim to Lead Company’s Emerging Heating and Cooling Parts Vertical

Lawrenceville, Ga., September 10, 2020 – Encompass Supply Chain Solutions, Inc., a leading provider of Distribution, 3PL and 4PL solutions for a diverse range of repair parts and finished goods, today announced that Lynn Tedim will serve as the company’s HVAC Market Manager.

Tedim joins Encompass with more than 10 years of experience in the Major Appliance and Heating, Ventilation and Air Conditioning (HVAC) industries. Most recently she was the proprietor of a residential and commercial repair service provider based in South Florida. In this role Tedim formulated and implemented all company internal processes and protocols and managed the firm’s operating budget, asset control, inventory and hardware procurement.

Previously, Tedim served as order manager for Florida Builder Appliances, a white goods distributor and subsidiary of Sears Holding Corporation. Other positions she has held include sales manager/customer support for Copylite Products – an imaging parts and whole units supplier – and system infrastructure project leader for American Express.

Encompass Senior Vice President of Business Development Joe Hurley said the supplier has been diligently working to strengthen its Major Appliance and HVAC parts verticals.

“We are focused on expanding our existing HVAC parts vertical and needed a dedicated, knowledgeable resource to lead this effort,” said Hurley. “Lynn’s direct experience building relationships with service providers and HVAC manufacturers made her an ideal candidate to help take this vertical to the next level and beyond.”

                             Lynn Tedim

Tedim will be based at Encompass’ distribution center in the Greater Fort Lauderdale area in Florida – one of the top states in the country for HVAC installation. She said she, too, is looking forward to leveraging her background to help the company execute its strategic vision.

“It’s exciting to be joining a company that has so much to offer customers beyond just replacement parts,” said Tedim. “In addition to all the different product categories they supply as a convenient one-stop source, Encompass is continually introducing new technology and service enhancements to support the repair industry. These are great value propositions to attract HVAC manufacturers and repair providers.”

Hurley said another key Encompass initiative that Tedim will help lead is to increase the company’s ability to deliver critical parts next day.

“When the AC or refrigerator goes out – particularly in the summer – you can’t afford to wait any more than a day to get it fixed. While we currently cover a significant portion of the U.S. within  one day, we still have gaps. Lynn will be a tremendous resource to help seek opportunities to expedite delivery and increase customer satisfaction.”

About Encompass Supply Chain Solutions, Inc.

Formed in 1953, Encompass is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.

For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and Twitter.

CONTACT: Kristin Hurst, Director of Marketing & Communications

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18 Aug

Encompass Releases Mobile Inventory Management Application for Field Service Repair Industry

EZ StockTM App Tracks Parts Kept on Service Vehicles and Other Sites

Lawrenceville, Ga., August 18, 2020 – Encompass Supply Chain Solutions, Inc., a leading provider of replacement parts and supply chain services for a diverse range of product brands, today announced it is has launched a new application aimed at helping repair service providers better manage parts inventory and expedite the repair cycle.

EZ Stock from Encompass was commissioned from Mize – a leading provider of Connected Customer Experience Platform and Service Lifecycle Management software. The mobile and desktop app is intended to enable field service technicians to manage all aspects of “truck stock” – parts inventory maintained on service vehicles or at on-site locations. The app includes real-time connection to Encompass’ parts database and ecommerce website encompass.com.

With nearly 70 years of experience in parts management and supporting the service repair industry, Encompass worked closely with Mize developers to design the app’s functionality. EZ Stock has also been beta tested by select Encompass customers to further enhance performance and meet their business needs.

“We are constantly seeking ways to help our customers be more successful,” said Encompass President and CEO Robert Coolidge. “EZ Stock was created to help repair businesses complete in-home service calls during the first visit by having the parts they need readily available. Having to make multiple trips due to missing parts impacts consumer satisfaction, increases the provider’s costs and lowers technician productivity,”

With EZ Stock, technicians can quickly check parts availability in their service vehicles and service centers, as well as the stock of other technicians. They can then easily research and place parts orders with Encompass or transfer parts among their fleet when needed for repairs or inventory replenishment.  Part photos, exploded views and service bulletins are also available within the application. The app is available for both iOS and Android devices with a paid nominal monthly subscription, which is waived for customers meeting a minimum parts spend.

“EZ Stock is a value-added service we hope will help our customers better track and stock field inventory to significantly increase repairs and avoid product replacements,” said Coolidge.

Jim Rushton, Mize vice president of B2C Service Solutions, said service providers can obtain more information about the app and test it with a 30-day free trial at ezstock.mizecx.com.

“We made the mobile inventory app simple and quick for field service technicians to keep track of their truck stock parts,” said Rushton. “Seamless integration with Encompass makes it very easy to check availability, order and receive parts. The cost-effective subscription model enables field service companies to get immediate savings in technician time and inventory costs, while improving first call completes.”

About Mize

Mize enables companies to optimize key post-sale customer interactions, such as product registration, warranty, service plans, parts, support, service, and maintenance, to increase customer satisfaction and retention. Mize Connected Customer Experience Platform and Smart Blox elevate customer experience, engagement, knowledge analytics, and revenue from the existing customer install base.  Mize harnesses web, mobile, cloud, IoT, and analytics technologies to maximize customer lifetime value. To learn more about the Mize visit www.m-ize.com

 About Encompass Supply Chain Solutions, Inc.

Formed in 1953, Encompass is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.

For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and Twitter.

CONTACT: Kristin Hurst, Director of Marketing & Communications

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03 Feb

Encompass Opening New Facility in Greater Atlanta Area to Accommodate Record Business Growth  

Lawrenceville, Ga., February 3, 2020 – Encompass Supply Chain Solutions, Inc., a leading provider of replacement parts and supply chain services for a diverse range of product brands, today announced it is relocating its Service Operations group to help manage significant expansion within its repair parts business.

Encompass Service Operations, which comprises reverse logistics and depot repair functions, will move from Encompass’ headquarters and flagship warehouse and distribution center In the Greater Atlanta area to a new facility less than five miles away. The group mainly performs depot repairs on a variety of electronics on behalf of major retailers, manufacturers and extended warranty providers,  as well as manages several reverse logistics programs.

The new site – 3105 Sweetwater Road, Lawrenceville, Ga. – is expected to be open within the next 30 days and augments Encompass’ other distribution centers in Florida and Nevada.

“Encompass has been experiencing record transaction growth over the past three years driven largely by our diverse parts business, exclusive supply chain programs, and certain core customer segments that are unique to Encompass,” said Encompass President and CEO Robert Coolidge. “Moving the depot repair operation will free up space in our primary distribution facility needed to further increase our efficiency and productivity.”

Coolidge said the Service group will still have ready access to repair parts since the new location is only minutes away.

“This is an ideal solution to meet our space needs while still maintaining strong support to both Service and parts customers.”

About Encompass Supply Chain Solutions, Inc.

Formed in 1953, Encompass is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.

For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and Twitter.

CONTACT: Kristin Hurst, Director of Marketing & Communications

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16 Jan

Comvest Leads Management-Backed Recapitalization of Encompass Supply Chain Solutions, Inc.

Comvest Partners (“Comvest”) is pleased to announce its investment in Encompass Supply Chain Solutions, Inc. (“Encompass” or the “Company”). With distribution facilities located in Lawrenceville, GA, Davie, FL and Las Vegas, NV, Encompass is recognized as a leading supplier of genuine repair parts, primarily serving the home appliance, consumer electronics, computing, personal care and HVAC end markets.The Company serves both business and consumer customers across the U.S. with access to original parts from more than 200 manufacturers.

Its business-to-business customer base largely comprises national retailers, underwriters, dealers, manufacturers, property management companies and distributors. Beyond distribution, Encompass offers a wide range of 4PL parts supply chain services, most notably parts forecasting, procurement & inventory management and accounts receivable services. The Company is also one of the only parts suppliers in the industry to maintain an on-site depot repair facility.

“As the nation’s broadest multi-vertical parts distributor, we believe Encompass is well positioned to maintain our growth trajectory,” said Encompass President and CEO Robert Coolidge.  “With the addition of Comvest’s support, we are excited to continue investing in a variety of innovative initiatives to enhance support to our customers. Technology upgrades and automation are among the key elements of our ongoing strategy to further strengthen Encompass’ standing in the market.”

“Encompass’ diverse product offerings, combined with integrated customer and vendor relationships through their comprehensive 4PL services, make for a compelling investment opportunity,” said Maneesh Chawla, Partner in Comvest Partners’ Strategic Growth strategy. “We are thrilled to partner with Robert and the rest of the leadership team to support their future growth plans.”

Comvest was advised by Akerman LLP.  Encompass was advised by Metronome Partners and Proskauer Rose LLP.

About Encompass Supply Chain Solutions, Inc.

Formed in 1953, Encompass is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics services. In addition to consumers, the Company supports an array of B2B customers, including manufacturers, multi-family property management companies, warranty providers, service networks, independent dealers and retailers. For more information, please visit solutions.encompass.com.

 About Comvest Partners

Comvest Partners is a private investment firm providing equity and debt capital to middle-market companies across North America. Since its founding in 2000, Comvest has invested over $4.7 billion. Today, Comvest’s funds have over $3.7 billion of assets under management. Through our extensive capital resources and broad network of industry relationships, we offer our companies financial sponsorship, critical strategic and operational support, and business development assistance. For more information, please visit www.comvest.com.

For more information:

Maneesh Chawla, Partner, Comvest Partners – m.chawla@comvest.com
Carlos Soto, Principal, Comvest Partners – c.soto@comvest.com

 

 

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20 Dec

Lenovo Renews Exclusive Parts Support Agreement with Encompass

Deal comprises parts for post-warranty repairs of popular Idea and Think computer brands

Lawrenceville, Ga., December 20, 2019 – Encompass Supply Chain Solutions, Inc., a leading provider of replacement parts and supply chain services for a diverse range of product brands, today announced it will continue distributing parts for Lenovo’s Idea and Think computer brands until at least 2022 under a recent contract extension.

In addition to parts supply, the three-year agreement also calls for Encompass to continue providing contact center support and hosting a customized ecommerce web portal to help customers quickly find Lenovo parts: lenovo.encompass.com. Encompass supplies end users, authorized service centers, retailers and third-party administrators with genuine Lenovo parts for out-of-warranty repairs; Lenovo retains management of in-warranty parts distribution.

Encompass was first tapped in 2015 to manage parts supply for non-warranty repairs of Lenovo Idea tablets, laptops and desktops. Based on the success of that program, Lenovo expanded the agreement in 2016 to include the Think brand.

“We are very gratified to have earned Lenovo’s confidence and trust to continue supporting their flagship brands,” said Eddie Cafferty, director of Encompass’ Computer Vertical Business Development.

Cafferty said Encompass’ performance on the Lenovo program is closely tracked by specific metrics the supplier must attain, such as order fill rates, same day shipping, on-time delivery and order accuracy. Encompass provides Lenovo regular comprehensive reporting on performance metrics, as well as data on inventory levels and customer transaction history.

Lenovo North America Parts Sales Director Rick Julien said Encompass has so far achieved its performance obligations and customer service responsibilities.

“Lenovo has been extremely pleased with Encompass and their support of both our consumer and commercial customers,” said Julien. “We understand how vital computing devices are to the everyday lives of users and are fully committed to standing behind our products after the sale. As such, it’s critical for us to have a partner that can be relied upon to represent our brand and ensure fast access to Lenovo Genuine Parts to keep their Lenovo products functioning properly.”

About Lenovo

Lenovo is a US$39 billion personal technology company, the largest PC company in the world, serving customers in more than 160 countries. Dedicated to building exceptionally engineered PCs and mobile internet devices, Lenovo’s business is built on product innovation, a highly-efficient global supply chain and strong strategic execution. Formed by Lenovo Group’s acquisition of the former IBM Personal Computing Division, the company develops, manufactures and markets reliable, high-quality, secure and easy-to-use technology products and services. Its product lines include legendary Think-branded commercial PCs and Idea-branded consumer PCs, as well as servers, workstations, and a family of mobile internet devices, including tablets and smartphones. As a global Fortune 500 company, Lenovo has major research centers in Yamato, Japan; Beijing, Shanghai and Shenzhen, China; Sao Paulo, Brazil, and Raleigh, North Carolina. For more information see www.lenovo.com.

 About Encompass Supply Chain Solutions, Inc.

Formed in 1953, Encompass is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.

For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and Twitter.

CONTACT: Kristin Hurst, Director of Marketing & Communications

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21 Aug

Encompass to Manage Repair Parts Distribution for Sound United

Deal includes parts for popular electronics brands Denon, Marantz, Boston Acoustic

Lawrenceville, Ga., August 22, 2019 – Encompass Supply Chain Solutions, Inc., a leading provider of replacement parts and supply chain services for a diverse range of product brands, today announced it has implemented a comprehensive parts supply chain management program to support Sound United and its full complement of consumer electronics brands.

Under an agreement with Sound United – an industry leader in home theater and personal audio products – Encompass manages its entire parts supply chain, including parts forecasting, purchasing, warehousing, distribution and call center service. Encompass also serves as a master supplier to Sound United’s authorized service providers, self-maintaining retailers and other designated affiliates.

The agreement comprises parts support for all Sound United brands: Denon®, Marantz®, Polk Audio, Classé, Definitive Technology, Polk BOOM, HE OS® and Boston Acoustics®. Encompass previously served as an authorized parts distributor for Sound United and currently maintains special ecommerce portals for Denon and Marantz to streamline parts access.

The program will be supported through Encompass’ Florida, Georgia and Nevada facilities to expedite delivery throughout the U.S.

“Encompass has supplied parts for Sound United brands for many years,” said Encompass Senior Vice President of Business Development Joe Hurley. “We appreciate the opportunity to further leverage our experience to enhance parts availability and turnaround time. Our goal is to provide superior aftersales service to help reinforce consumer loyalty to Sound United products.”

Hurley said the program will be continually assessed through performance metrics co-developed with Sound United. Encompass will be measured on such indicators as same day shipments, fill rates, order accuracy, returns processing and more.

“Monitoring and reporting on KPIs [key performance indicators] is critical to instilling confidence in our clients that their programs are running smoothly, and customers are being well served,” said Hurley. “Encompass provides full visibility to our clients in real time so they know what’s happening at any stage.”

About Encompass Supply Chain Solutions, Inc.

Formed in 1953, Encompass is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.

For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and Twitter.

CONTACT: Kristin Hurst, Director of Marketing & Communications

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30 Apr

Encompass Hires Digital Marketing Director to Enhance and Expand Ecommerce Sales and SEM

Lawrenceville, Ga., April 30, 2019 – Encompass Supply Chain Solutions, Inc., a leading provider of Distribution, 3PL and 4PL solutions for a diverse range of finished goods and repair parts, today announced that Jayne Sutherst will join its IT team in the newly-established role of Digital Marketing Director.

In this position, Sutherst will be responsible for managing all aspects of Encompass’ digital presence, primarily its main ecommerce site encompass.com, client web portals, search engine optimization and online and social marketing.  She is tasked with enhancing the online experience and customer support for both B2B and B2C users.  Sutherst will be based at Encompass’ recently-opened distribution and administrative facility near Fort Lauderdale, Fla.

Sutherst joins Encompass from MAPEI – a worldwide producer of adhesives, thinsets and sealants for buildings – where she served as digital marketing manager. Among her many accomplishments, she led the redesign and strategic planning of MAPEI’s flooring installation product website, which drove 1 million unique visitors to the site within eight months of launch.

Sutherst has 15 years of experience in web development, ecommerce and online marketing for both B2B and B2C audiences. She has worked in corporate retail and agency environments, beginning her career with American Express as a multi-media instructional designer manager.  Sutherst earned an MBA in Marketing and undergraduate degree in International Business from Nova Southeastern University.

“With her extensive background in web design and product sales, we are confident Jayne is the perfect fit to lead and strengthen our ecommerce initiatives,” said Encompass President and CEO Robert Coolidge.

He said Encompass’ tremendous growth in the Home Appliance space, along with the company’s spike in hosting co-branded manufacturer consumer ecommerce solutions, necessitated additional support within its technology department.  Plus, since Encompass offers one-on-one call center service and counter sales at its facilities, it needed to ensure consistency across all customer touchpoints, said Coolidge.

“It’s critical for us to deliver online resources for service dealers, distributors, manufacturers and consumers that align with our call in and walk in experiences.”

Coolidge said Encompass in past years mostly only served repair servicers, warranty companies, retailers and other businesses involved in aftersales product support.

“Through manufacturer partnerships and our own marketing efforts, we are serving more consumers – some who have used service professionals and some ‘do-it-yourselfers’ who prefer making repairs themselves. They have found that we often have complex parts they can’t get from traditional ecommerce sites.”

Coolidge also said that while Encompass maintains counters/will call at each of its distribution facilities in Georgia, Florida and Nevada, electronic ordering accounts for a growing portion of company sales.

“Ecommerce continues to complement our increasing brick and mortar presence in the U.S.,” he said. “With strategic locations, we can offer next or two-day ground shipping to most of the country, which typically meets the needs of both our business and consumer customers who prefer delivery service.”

About Encompass Supply Chain Solutions, Inc.

Formed in 1953, Encompass is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.

For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and Twitter.

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