retailers
Handle returns faster.
Keep customers happier.
You sell the products.
We’ll handle replacement parts.
We help retailers manage replacement parts — so you can stay focused on sales, service, and customer loyalty.
When a product needs a part, a fix, or a return, Encompass makes it easy. We help you deliver better service, protect customer satisfaction, and avoid getting bogged down in after-sales complexity.
Our OEM Partners
From national chains to local storefronts, retailers count on Encompass to simplify after-sales support and protect their brand experience.
Every return, every part, every touchpoint — we help you keep customers coming back.
Encompass has robust reporting capabilities, which are really key for us, they provide automated reports tailored to our needs.
Solutions built for retailers
Solutions built for retailers
Solutions built for retailers
Repair, refurbish, remarket, recycle
Turn costly returns into reclaimed revenue and happier customers.
- Audit and triage returned goods to determine next steps.
- Refurbish and resell open-box or lightly used inventory.
- Responsibly recycle non-repairable items to reduce waste.
- Extend your brand promise beyond the return counter.
Parts distribution
Genuine OEM parts made easy.
- Access to millions of genuine OEM parts from hundreds of top brands
- Flexible ordering through our industry-leading e-commerce site
- Support options for in-store tech teams and service desks
Logistics & supply chain
Your partner for stocking, shipping and returns.
- We’ll manage it all from parts distribution to 3PL and 4PL logistics
- Fast shipping from one of our several North American locations reduces inventory strain and supports your customers
- Data-driven inventory planning ensures the parts you need are available when you need them
