Author - Jayne Sutherst

Samsung is rolling out a significant expansion to its self-repair program with more models, product categories and parts available to enable a wider variety of repairs. The company is also evolving its long-standing partnership with Encompass Supply Chain Solutions a leading provider of replacement parts and supply chain solutions for a diverse range of home products and consumer electronics, to give customers access to genuine parts, tools and repair guides for smartphones,tablets and PCs, plus select foldable devices and home entertainment products. In total, Samsung will offer self-repair options for nearly 50 models across its product portfolio, making it one of the most comprehensive programs in the industry.

Launched in August 2022, the Samsung self-repair program provides interested consumers with another convenient way to extend the life of their devices. This latest expansion is part of the company’s commitment to add more devices over time as the program matures. Fourteen Galaxy smartphone, tablet, and PC models have been added to the program, including the Galaxy S23 series, Galaxy Z Fold5, Galaxy Z Flip5, Galaxy Tab S9 series and the Galaxy Book2 series. The program also extends into the home entertainment category with the addition of 20 visual display products, including the Freestyle 2 nd Gen projector.

“We know that consumers want reliable and convenient repair options to keep their devices up and running. This expansion is one more way Samsung is showing its continued commitment to provide our customers with choice,” said Mark Williams, Vice President of Customer Care at Samsung Electronics America. “For those who want to take repair into their own hands, we’re supplying them with more options for a wider array of products to extend the life of the products they love.”

“Encompass has been a trusted distributor of Samsung OEM replacement parts for many years and this expansion to new product categories will play a critical role in continuing to empower Samsung customers to easily repair equipment and extend the lifecycle of their products,” said Robert Coolidge, President and CEO of Encompass Supply Chain Solutions. “Samsung’s self-repair program aligns with Encompass’ goal to improve the accessibility of mission critical parts for customers while reducing waste and enabling significant cost savings.”

Expanding Self-Repair Options for Galaxy Devices

Galaxy owners can now access a broader assortment of self-repair parts right at their fingertips. On phones and tablets, consumers will be able to fix the speakers, SIM tray, side key and volume key, in addition to existing parts for display assemblies, back glass and charging ports. Galaxy Book owners will be able to replace the left and right speakers and fan, in addition to existing repairs for the display, battery, power key with fingerprint reader, touchpad, front and rear cases, and rubber feet. Low cost tool kits can be purchased as a bundle with parts, or separately and used for a variety of device repairs.

Empowering DIY Repairs for Samsung Video Displays

To expand self-repair into the Home Entertainment category, customers can now access genuine parts, tools and step-by-step repair guides related to picture, power, WiFi connection, sound, and the remote control for select Samsung 2023 TVs, monitors and the Freestyle 2 nd Gen projector via SamsungParts.com. On select 2023 soundbars, customers can replace HDMI,optical cables and parts related to power, sound and wireless communication. All of which can be fixed with common tools like a Phillips-head screwdriver.

Going the Extra Mile to Offer Quality, Convenient Device Care

Samsung wants to empower people to keep their devices longer and reduce e-waste, through efforts like extending the product lifecycle, improving durability, and enhancing repairability. From the beginning of the development phase, Samsung considers the design, materials and equipment needed to make products easier to repair and eventually, recycle.

The self-repair program expansion marks another step forward in Samsung’s customer-first care mission to provide convenient, accessible and quality device care options to U.S. customers. Samsung offers walk-in, mail-in and at-home Care services and all repairs are backed by the company — with Samsung-certified professionals covering both in-warranty and out-of-warranty services using genuine Samsung parts.

Ranked #1 in customer satisfaction among 5G mobile devices in the 2023 American Customer Satisfaction Index Survey (ACSI®), Samsung offers #1 Service Center Network Coverage for mobile devices across the U.S. 1 This includes more than 2,000 same-day Samsung Authorized Care locations, covering more than 80% of the U.S. population with a typical repair time of two hours or less.

Samsung is also able to provide 99.9% of the U.S. with convenient Care coverage for consumer electronics. Programs like Samsung Beyond Boundaries2 enable customers located within a 4-hour radius of a Samsung care center in various U.S. regions to receive at-home repairs. For anyone outside of this radius, Samsung can also dispatch qualified technicians via the Samsung Traveling Techs program The company earned #1 rankings in product quality for TVs and #1 rankings in service experience for Home Appliances in the 2023 American Customer Satisfaction Index Survey (ACSI®).

For more information about the Samsung Self-Repair program, visit:
www.samsung.com/us/support/selfrepair.

To find a Samsung Authorized Care location, check the store locator on Samsung.com. Customers can also schedule an appointment online at www.samsung.com/us/support/service/.

About Encompass Supply Chain Solutions

Formed in 1953, Encompass is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.

In 2022, Encompass was acquired by Parts Town Unlimited to expand its residential parts division. For more information, please visit solutions.encompass.com and follow us on LinkedIn and Facebook.

Samsung Self-Repair Model List

*Previously announced

ServicePower Becomes First FSM Platform to Centralize Parts and Service Availability for Optimized Repair and Maintenance

McLean, VA, January 10, 2024 — ServicePower, the leading field service management platform and ecosystem for major appliance and consumer electronics repairs in North America, announced today that it has partnered with Encompass Simply Parts, one of the largest suppliers of genuine OEM replacement parts and accessories for home products, to provide simplified and streamlined parts ordering capabilities for all servicers that use the ServicePower platform and ServicePower HUB.

ServicePower HUB is a free-to-use business management system for service providers who deliver both cash-on-demand (COD) and warranty-based repair services on behalf of original equipment manufacturers, third-party administrators, and home warranty companies. The Encompass integration will provide the 13,000+ service companies using ServicePower HUB immediate access to over 8 million parts that they can seamlessly identify and purchase. The functionality enables parts identification via search, photo, or schematics with an exploded view and 360 scan of all equipment parts. The parts can be ordered in a single click, and orders will be augmented with suggestions of additional parts that are often ordered together. Shipments can be sent to service companies or direct to consumers.

“Customers need the right expertise and the right parts, delivered at the same time, in order to get the fastest and highest quality experience,” said Frank Gelbart, chief executive officer of ServicePower. “This partnership will make business easier, more efficient, and faster for service technicians by providing the right part the first time resulting in better reviews, more return customers, increased first-time fix rates, and reduced truck rolls to positively impact the environment.”

Searching for parts, ordering parts, and having to return wrong items all lead to costly inefficiencies and poor service experiences. Encompass provides access to one of the largest authorized parts inventories in the world, ensuring that the right parts are ordered at the right time, every time. Through highly automated distribution centers throughout North America, Encompass guarantees expedited deliveries ensuring quick turnaround times for consumers and service companies.

“We know that parts ordering can become a bottle neck in the repair process and are proud of the work we have done to streamline and simplify the steps it takes to get what is needed for the repair,” said Joe Wang, chief commercial officer of Encompass. “Our partnership with ServicePower is the obvious next step in enabling one stop shopping which will not only vastly improve operational efficiencies, but also create happier end customers.”

Parts ordering is currently being rolled out to users of the ServicePower platform for COD jobs. For questions, please visit servicepower.com/servicepower-hub.

Media Contact

ServicePower
Heather Mills
Vice President, Marketing
h.mills@servicepower.com

New partnership aims to revolutionize the luxury home appliance parts supply chain

Lawrenceville, Ga., January 9, 2024 – Encompass Supply Chain Solutions, a division of Parts Town Unlimited and leading provider of replacement parts and supply chain solutions for a diverse range of product brands, today announced that it has been selected as the primary parts distributor for Dacor, the leading American luxury home appliance brand.

Under the partnership, Encompass will take on a pivotal role in managing Dacor’s parts distribution operations, including management of its legacy inventory, procurement, warehousing, pick-pack-ship, returns, and warranty/non-warranty support.

“We are excited to have been chosen as the primary distributor for Dacor, an esteemed brand within the Samsung family,” said Joe Hurley, EVP of Business Development for Encompass. “Our team is committed to optimizing Dacor’s distribution, ensuring that customers and partners experience the highest level of efficiency and satisfaction.”

With its proven expertise with other prestigious brands, Encompass plans to further streamline and enhance Dacor’s parts distribution processes. The partnership reflects a shared commitment to providing customers with exceptional appliance parts and customer satisfaction.

About Encompass Supply Chain Solutions

Formed in 1953, Encompass is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.

In 2022, Encompass was acquired by Parts Town Unlimited to expand its residential parts division. For more information, please visit solutions.encompass.com and follow us on LinkedIn and Facebook.

About Dacor

Dacor is a leader in design and innovation known for building distinctive appliances rooted in style and driven by technology delivering elevated connections, every day. For additional information, please visit Dacor.com or follow us on Instagram, Facebook, Pinterest or LinkedIn.

New venture aims to enhance parts availability and customer satisfaction

LAWRENCEVILLE, Ga., Dec. 5, 2023 – Encompass Supply Chain Solutions, a global leader in the high-tech distribution of OEM parts for home products, including residential appliances, HVAC, consumer electronics, and related products, today announced a strategic integration with Mr. Appliance®, a Neighborly® company and a leading home and commercial appliance repair brand.

With this collaboration, Encompass will be seamlessly integrated into Mr. Appliance’s SmartParts system, allowing Mr. Appliance franchise locations to effortlessly find and purchase the precise parts they need from a trusted and reliable supplier. Encompass is a current participant in ProTradeNet®, a network of industry-leading vendors exclusive to Neighborly. Streamlining the procurement process and saving valuable time for customers, this integration is set to further expand parts availability and customer support in the residential appliance repair industry. Locations can also continue to buy parts directly through encompass.com.

“We are thrilled to be working with Mr. Appliance, a highly respected player in the repair industry,” said Joe Hurley, EVP of Sales and Marketing for Encompass. “Our commitment to expanding parts availability and delivering unique technology solutions aligns perfectly with Mr. Appliance, and together we will further reinforce our promise of helping our customers get the parts they need, as soon as they need them.”

Ron Shimek, president of Mr. Appliance, a Neighborly company, states: “Mr. Appliance is excited about our new venture with Encompass.  This integration will help us deliver on our vision to be so remarkable we become a beloved household name.”

About Encompass Supply Chain Solutions

Formed in 1953, Encompass is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.

In 2022, Encompass was acquired by Parts Town Unlimited to expand its residential parts division. For more information, please visit solutions.encompass.com and follow us on LinkedIn and Facebook.

Industry veteran John Flynn to drive product lifecycle enhancement and service excellence for Encompass Service

LAWRENCEVILLE, Ga., Dec. 7, 2023 – Encompass Supply Chain Solutions, a division of Parts Town Unlimited and leading provider of replacement parts and supply chain solutions for a diverse range of product brands, today announced the appointment of John Flynn as the new President of Encompass Service.

In this role, Flynn will lead the depot service team, an integral part of the Encompass Supply Chain fourth-party logistics (4PL) offering. He will be dedicated to collaborating with manufacturers, extended warranty providers and enterprise organizations to enhance product longevity through services such as board repair, reverse logistics, testing, depot repair, and other critical repair functions.

“This appointment marks a major milestone for Encompass Supply Chain Solutions, reinforcing the company’s commitment to providing outstanding service and assistance to our performance while extending the longevity of our products,” said Robert Coolidge, President and CEO of Encompass Supply Chain Solutions and President of Parts Town Residential.

Flynn is a seasoned expert in IT and electronics lifecycle management with a specialization in supply chain, reverse logistics, repair, remanufacturing, IT asset disposition (ITAD), and recycling solutions. His background brings a unique blend of business development, program management, and materials management expertise.

“I’m honored to be given the opportunity to lead the Encompass Service initiative. With a focus on extending product lifecycles through innovative, circular economy focused solutions, I’m eager to collaborate with customers to drive meaningful impact,” said Flynn. “Encompass Service’s commitment to excellence and innovation aligns with my values, and together, we aim to deliver exceptional service to our partners.”

About Encompass Supply Chain Solutions

Formed in 1953, Encompass Supply Chain Solutions is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.

In 2022, Encompass was acquired by Parts Town Unlimited, the global market leader in foodservice equipment parts distribution, to expand its residential parts division.

For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and YouTube.

About Parts Town Unlimited

Parts Town Unlimited is the global leader in high-tech distribution of mission-critical equipment replacement parts and related products and services for the foodservice, residential appliance and HVAC industries. Guided by its core values of Safety, Integrity, Community, Passion, Courage, and Innovation, Parts Town Unlimited delivers infinite possibilities, unlimited potential, and boundless innovation with a

focus on people, innovation, and long-term partnerships. Parts Town Unlimited is an organization without limits, led by dreamers who continuously grow and bring value to our partners and amazing opportunities to our team members around the globe.

Andrea leads the Encompass marketing team and drives long-term portfolio growth strategy, establishing a vision and growth objectives leveraging customer insights, category and consumer trends, and a deep understanding of competition and the needs of B2C/B2B customers. She develops integrated marketing strategies for Encompass customers, using a multichannel approach, driving new customer acquisition, engagement, and retention.