Blog

11 Oct

Samsung Parts Supply Florida

 

 

 

 

Date: October 11, 2021
To: Florida Samsung Branded Engineers & ASCs

Samsung has transferred the support of branded engineers and authorize service centers located in the Florida Region to Encompass supply chain solutions. This is to maintain and enhance one day delivery of Samsung parts.

To help enhance support to your business, Samsung is pleased to announce we have selected Encompass to serve as the source of Samsung repair parts for Home Appliance and TV Parts. Samsung Branded Engineers and Authorized Service Centers should begin obtaining parts from Encompass directly beginning October 11, 2021. You can view Encompass’ Samsung parts catalog online and easily place orders at encompass.com.

Please continue to file warranty claims as usual; processing and reimbursement procedures remain the same. Please use Encompass invoice number when filling your warranty claims (Detailed instructions to follow in the upcoming weeks). Also, Encompass will adhere to the same service levels and freight policies you had with Samsung. Orders placed to GPCA will be fulfilled, however may take longer to deliver due to transit time from a warehouse further away from Florida.

Encompass already stocks one of the largest inventories of Samsung parts in the country and are working to further increase availability to meet your demand. Here are some other great benefits Encompass offers:

  • FREE parts delivery – same as Samsung
  • In-stock parts delivered next day/2nd day to much of U.S. when orders placed by 5 p.m. Eastern (parcel) or 3 p.m. Eastern (LTL)
  • Research requests, order confirmations, returns and more will all be handled electronically or by the Encompass Samsung Hotline
  • Toll-free hotline exclusively for Samsung servicers: 855.678.6111
  • Dedicated Account Manager for personal assistance: Lynn Tedim, ltedim@encompass.com / 954.687.0612
  • Useful online tools, resources and other features — click here for a video overview
  • Extensive account management tools plus custom integration and reporting

Next Steps

  1. Please contact Encompass to make sure your account status and credit limit has been updated to anticipate higher
  2. Ask Encompass for any training your team may need on using Encompass
  3. Reach out to your RSM or GPCA if you need additional support

An FAQ document is attached, please note that over the upcoming weeks we will release more details and instructions for you. However you can always contact Encompass for further details.

Encompass is ready to help simplify your parts experience. If you do not already have a wholesale account with Encompass, please click here to complete a business application — we offer both terms and credit card accounts. Also, please be sure to email a copy of your most recent sales tax certificate to the following email in order to avoid sales tax to be added to your Encompass Invoices: salestax@encompass.com.

Samsung is grateful for the efforts of our service network and is confident that the transition to Encompass will be seamless. Again, for any questions or one-on-one parts assistance, please contact:

Lynn Tedim, Samsung Account Manager with Encompass ltedim@encompass.com / 954.687.0612 or Toll-Free Hotline: 855.511.6422

Contact at GPCA: Parts operations team/562-212-8430 alie@sea.samsung.com

Thank you,

Samsung Field Service and GPCA Teams

Samsung – Encompass FAQ – Florida Region

Q- Is this mandatory?
A- No this is not mandatory, however parts that are ordered from GPCA in Florida may be delayed which may affect your Turn Around Time (TAT).

Q- Can BEs and DSCs purchase in-warranty parts from other distributors?
A- No, Encompass is the only approved Parts Distributor for BEs and DSCs.

Q- What is the benefit to me to use Encompass instead of GPCA?
A- Ordering parts from Encompass for your Florida locations will ship next day from Encompass. Encompass also, does not have return cap that Samsung does. Encompass may also be able to extend a credit line that Samsung may not be able to accommodate. Additionally, Encompass will continue Samsung’s offer of free shipping on orders and core returns.

Q- How do I claim a part that was purchased from Encompass for an in-warranty repair?
A- Please complete all the fields as usual. In addition, please enter the part# & invoice number into “REMARK” field of the ticket. When entering the Encompass invoice number, please add an “E” at the end. Eg. Encompass invoice# 6-645998-0219 please enter 6-645998-0219E.

Q- How can I see that I was reimbursed for parts that I used from Encompass?
A- You will be able to see your parts payments on your Monthly Statement in GSPN.

Q- What are Encompass’ returns policies?
A- Encompass’ Samsung Return Policy for Florida can be found here.

Q- Can I use both Samsung’s GPCA and Encompass?
A- Yes, HOWEVER it is very important to be organized if you do so. You will need to be careful making sure you are paying each part correctly as well as making sure you return your parts to the correct location that you purchased the parts from. If you return a part to the incorrect location, you will not receive credit.

Q- What parts can I purchase from Encompass?
A- Television & Home Appliance parts can purchased for the purpose of IW and OW repairs within Florida.

Q- Does this mean I can buy TV parts from other Distributors?
A- No, Encompass is the only approved parts distributor that is approved for In Warranty TV parts.

Q- For TV Panels, is there a Core Part Program?
A- Yes the core parts program will function the same as it does with Samsung. Your panels and other cores should be returned per Encompass policy to avoid any Core Charges.

Q- Do I pay Encompass for the parts or will Samsung pay Encompass on my behalf?
A- Your company will need to pay Encompass for your parts; Samsung will reimburse you for the warranty part on your approved warranty claim.

Q- What if there is a back ordered part through Encompass? What process do I need to follow?
A- Encompass will notify you directly if a part is not available. You will then need to update your service ticket to “Parts Pending.” Include details of parts ordered from Encompass in the ticket notes. (i.e., PO, part number, qty, ETA from Encompass, etc.)

Q- If I’m a Branded Engineer and have other accounts in different locations, can I also purchase parts from Encompass for those accounts?
A- No, for all your other accounts, please continue to purchase parts from Samsung GPCA.

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06 Oct

Encompass Now Exclusive Parts Supplier for Maxell-Branded Projectors in United States, Canada, and Latin America

Lawrenceville, Ga., October 6, 2021 – Encompass Supply Chain Solutions, Inc., a leading provider of replacement parts and supply chain services for a diverse range of product brands, today announced it will distribute genuine after-sales parts for Maxell-branded projectors sold by Maxell Corporation of America in the United States, Canada and Latin America.

Encompass will be the exclusive supplier of Maxell’s genuine after-sales parts for Maxell’s full projector line, including Lamp and SSL with DLP and LCD models. Encompass will manage the entire parts supply chain for Maxell Projectors from warehousing to order fulfillment on behalf of Maxell Corporation of America.

Encompass will primarily stock Maxell’s genuine after-sales projector parts at its Georgia facility and supply Maxell’s authorized service network and B2B end users. To streamline access to Maxell parts pricing, availability and order placement, Encompass has created a custom ecommerce portal maxell.encompass.com.

“Encompass was founded in consumer electronics 70 years ago, so projector business aligns very well with our expertise,” said Encompass Senior Vice President Joe Hurley. “Maxell is a time-honored brand in the electronics industry, and we are very pleased with this partnership opportunity.”

Maxell considers dependable parts support to be essential to maintaining customer satisfaction. With Encompass, Maxell can strengthen projector parts distribution throughout the U.S., Canada and Latin America.

About Maxell Corporation of America

Maxell Corporation of America was established in 1969 and is headquartered in New Jersey. Over the past 50 years, Maxell Corporation of America has continued to supply a comprehensive line of Energy Products, Optical Components, Digital Memory Products, Consumer Care & Maintenance, Headphones, Ear Buds and Commercial Projectors.

 

About Encompass Supply Chain Solutions, Inc.

Formed in 1953, Encompass is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.

For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and Twitter.

CONTACT: Kristin Hurst, Director of Marketing & Communications

 

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22 Sep

CE Tech Tips — September 2021

**NOTICE**
Due to the danger and complexity of electronic equipment repair, the following technical tip is intended for professional reference only. Please refer to manufacturer’s recommendations as Encompass does not guarantee the accuracy, reliability or safety of this information.

Emerson TV, LC320EM2A
Reason for Service: Powers on with high pitched squeal
and blinking power light.
Solution: Found shorted diode in power supply. D633, 27V/1W. 

Insignia TV, NS-LCD47HD-09
Reason for Service: No video, backlights okay.
Solution: Replacing U507 on main board fixed set.
(was running very hot)

Panasonic TV, TH42PZ700U
Reason for Service: Dead, seven blink error.
Solution: On SC module look for row of SM FETs.
Check for shorts by lifting on leg of each. Q641-Q654

Samsung TV, UN55ES6100
Reason for Service: Set won’t connect to Internet.
Solution: Replacing the Wi-Fi module fixed set.

Samsung TV, LN55C750R2F
Reason for Service: Set intermittently had video, then went out all together.
Solution: Before replacing T-Con or main, sub crystal X11 from scrap set.  If no good, replace T-Con.

Samsung TV, PCL542R
Reason for Service: Dead set.
Solution: Replaced IC801, IC802 and IC806.

 Sharp TV, LC52D64U
Reason for Service: Dead set. F7000 blown.
Solution: Replaced Q7805, Q7808 and fuse to fix set.

 Sony TV, KV40XBR800
Reason for Service: Shuts down with 6 blink error.
Solution: Found and replaced bad cap C6556, 33uF/160V.

 

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27 Aug

LG Washing Machine UE Error Code

**NOTICE**
Due the danger and complexity of electronic equipment repair, the following technical tip is intended for professional reference only. Please refer to manufacturer’s recommendations as Encompass does not guarantee the accuracy, reliability or safety of this information. 

When an LG washing machine displays a UE error code, it means the unit’s control board has detected an unbalanced load. This prevents the washer from spinning until the load is either balanced or a faulty component is repaired.

Best case, something simple is causing the problem and can be fix quickly. Below are steps to take to determine whether this will be an easy or more complicated repair. This guidance applies to the following LG models:

RLM20K WD-10271
BD WD-11275
BD WD-13276
BDM WD-90282
BD WM2233
HW WM2277
HS WM2301
HR WM2301
HW WM2455
HG WM2455HW
WM2455HW/00
WM2487HRMA/00
WM2487HWMA/00
WM2496HSM
WM2496HWM/00
WM2688HNM
WM2688HWMA/00
WM3070HWA
WM3470HVA
WM3470HWA

Step One – Try Balancing Load

The first step is to just try balancing the washer load or evening out the weight of the laundry. See if there are tangled sheets or other large and heavy items that may be shifted to one side or the other. If it’s a small load, try adding more items to help better distribute weight. After trying to rebalance, start the washer again to see if the error code has disappeared.

Step Two – Check Washer Legs

Next, check the washer’s leveling legs. The easiest way to determine if the washer is sitting level is to use a bubble level device. Place the device on top of the washer; if it’s not level, adjust the legs appropriately. This can usually be done by rotating the legs without having to lift the washer. Also check to ensure the legs are firmly on the ground with nothing beneath them. Once the legs are adjusted, check again to see if the error code is still showing.

Step Three – Reset Washer

If the previous steps don’t help, try resetting the washer to see if the error code disappears. Just turn off the power to the washing machine for a couple of minutes and then turn it back on again. If the error code is still displayed, move on to step four.

Step Four – Check Rotor Mounting Nut

If the basic fixes haven’t worked, it’s time to check some of the washer’s internal components to see if they are faulty. When dealing with the guts of a washing machine, it’s best to enlist an experienced appliance repair professional due to the inherent risk.

First, check the rotor mounting nut, which helps secure the rotor assembly over the stator. Here’s how to check this component:

  1. Turn off power to washing machine.
  2. Remove side panels to access stator assembly.
  3. Locate stator assembly (check service manual, if necessary).
  4. Ensure nut is tightly secured and adjust if not.
  5. While checking mounting nut, check mounting bolts securing stator and tighten if needed.
  6. Turn power on and see if problem has been solved; if not, proceed to next step.

Step Five – Check Suspension Rods

If the unit is top loading, check the suspension rods; continue to the next step if the unit is front loading.

Suspension rods can wear out, causing a washing machine to vibrate and make loud noises. Over time, this can lead to unbalancing and the UE error code.

Here’s how to check the suspension rods:

  1. Ensure power is off.
  2. Remove washer panels to access suspension rods.
  3. Locate rods (consult service manual if necessary).
  4. Once located, check rods for any signs of wear and tear or any type of faultiness.
  5. If rods are faulty, replace them and check error code again. If still displaying, move to next step.

Step Six – Check Shock Absorbers

If the washer is front loading, check the shock absorbers. Like suspension rods, they can sometimes wear out, causing vibration, loud noises and/or unbalancing, which triggers the UE error code.

Here’s how to check shock absorbers:

  1. Turn off power.
  2. Remove washer panels to access shock absorbers.
  3. Locate shock absorbers (consult service manual if necessary). The washer may need to be placed on its side for easier access.
  4. Once located, check shock absorbers for any signs of wear and tear or faultiness.
  5. If they are faulty, replace them and check error code again. If still displaying, go to next step.

Step Seven – Check Hall Sensor

Try checking the hall sensor (sometimes called a rotor position sensor), which monitors the motor operation. When the motor becomes defective, it can trigger incorrect error codes to be displayed.

Here’s how to check the hall sensor:

  1. Turn off power to washer and remove side panels.
  2. Locate the hall sensor (check service manual if necessary).
  3. Once located, use multimeter to test sensor for continuity.
  4. If continuity exists, it is working so move to step eight. If no continuity, sensor must be replaced. Once replaced, check error code.

Step Eight – Replace Control Board

If the error code still displays after trying all previous steps, the final option is to replace the control board. Control boards are difficult to test to find the specific fault, so it’s best to just replace it to see if the problem is resolved. However, this can be an expensive repair, so it might be more economical to buy a new washing machine.

Special thanks to Fred’s Appliance Academy for this helpful tip.

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04 Aug

Encompass to Manage Parts Supply for Liebherr Home Appliances

Deal includes support for high-end household refrigeration and freezer products

Lawrenceville, Ga., August 4, 2021 – Encompass Supply Chain Solutions, Inc., a leading provider of replacement parts and supply chain services for a diverse range of product brands, today announced it has finalized a three-year agreement to provide repair parts support for residential and commercial refrigerators and freezers from Liebherr, a German manufacturer of a wide variety of products.

Under the deal, Encompass will manage the parts supply chain for Liebherr’s home refrigeration line, which includes a portfolio of freestanding, fully-integrated, column and undercounter units for refrigeration, freezing and wine preservation.

End-to-end Encompass services include parts forecasting, procurement, warehousing, distribution and call center support. The Liebherr program will be managed through Encompass’ Georgia, Florida, Nevada and New York facilities to expedite delivery throughout the U.S.

Encompass will supply repair parts primarily to Liebherr’s authorized service network, self-servicing retailers and consumer end users. To streamline access to pricing, availability and ordering of Liebherr parts, Encompass has created a custom ecommerce portal.

“Encompass has extensive experience implementing and managing parts supply chain programs for specialty high-end appliance brands like Liebherr,” said Encompass Senior Vice President Joe Hurley. “As such, we’re able to leverage the best practices and procedures we’ve developed over time to deliver a superior aftersales experience to Liebherr customers.”

Hurley said the two companies worked jointly to create metrics that will gauge the program’s success. Encompass will be held to specific performance targets for same day shipments, order turnaround time, call center availability, order accuracy and more.

“We closely monitor team activity, particularly in the warehouse, to provide comprehensive program reporting to our clients, as well as to identify any areas that may need improvement,” said Hurley. “Achieving defined targets is so critical to Encompass that our associates are compensated based on their performance levels.”

Encompass President and CEO Robert Coolidge said forward-thinking manufacturers like Liebherr are increasingly opting to take advantage of external resources for parts supply.

“Many manufacturers recognize the financial benefits that can be gained by freeing up the labor and infrastructure needed for a standalone parts operation,” said Coolidge. “Encompass is extremely pleased to partner with Liebherr and deliver streamlined, cost-effective parts support to their customers.”

Liebherr Head of Customer Service Robert Marriott said “Liebherr continues to focus on technical innovation and energy efficiency while bringing intelligent features to the company’s newest generation of appliances. Equally important is ongoing support and service for Liebherr products.”

“Liebherr appliances are rigidly quality tested and designed to last for a long time,” said Marriott. “When users do eventually need replacement parts or repairs, it’s imperative they receive fast and efficient service. We’re confident in Encompass’ ability to maintain a strong, reliable parts supply chain and keep our customers satisfied with the Liebherr brand beyond the initial sale.”

About Liebherr Appliances

Driven by innovation and characterized by sophisticated, elegant design, the family owned and German-based Liebherr Appliances brings the best of European cooling to the Americas. With more than 60 years of expertise in premium refrigeration, Liebherr Appliances combines quality, design, and innovation to offer high-end refrigeration solutions for the modern home or business. Visit home.liebherr.com to learn more about Liebherr’s full product line of freestanding, built-in and fully integrated refrigerators and freezers, wine and humidor cigar storage units. For more information, visit home.liebherr.com.

About Encompass Supply Chain Solutions, Inc.

Formed in 1953, Encompass is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.

For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and Twitter.

 

CONTACT: Kristin Hurst, Director of Marketing & Communications

 

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22 Jul

CE Tech Tips — July 2021

**NOTICE**
Due to the danger and complexity of electronic equipment repair, the following technical tip is intended for professional reference only. Please refer to manufacturer’s recommendations as Encompass does not guarantee the accuracy, reliability or safety of this information.

Hisense TV, 50K360G
Reason for Service: Has audio and backlight, but no picture.
Solution: Replaced T-Con. 

LG TV, 32LX1D
Reason for Service: Dead set
Solution: Replacing C127 and C127 restored normal operation.

Panasonic Combo, PVDM2791
Reason for Service: No vertical
Solution: Replaced the following: U451, LA7331, C401, 2.2uF/50V, C402, 470uF/16V, C408, 1uF/50V, and C409, 100uF/35V.

Samsung plasma, HP-R4252
Reason for Service: Picture has red dotted horizontal lines
over 3/4 of the screen.
Solution: Replacing both lower and upper buffers fixed the set.

 

Sony TV, KDL55EX710
Reason for Service: Set shuts down a couple of hours after turning on. 7 blink error.
Solution: Ensure set has good ventilation; might have to replace BAL board.

Vizio TV, E370VLE
Reason for Service: Set won’t start. Logo changes from amber to white, but no B/L, no sound.
Solution: Found D120 on power board was shorted. Used MUR460.

 Vizio TV, M470NV
Reason for Service: Unit powers on, logo goes white then back to amber and set never starts.
Solution: Reflowing U9 on main board fixed the set. 

Westinghouse TV, DW37H1G1
Reason for Service: Set just keeps cycling the colors and will not turn off.
Solution: Unplug set, hold MENU button down while plugging set back in.

 

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16 Jun

CE Tech Tips — June 2021

**NOTICE**
Due to the danger and complexity of electronic equipment repair, the following technical tip is intended for professional reference only. Please refer to manufacturer’s recommendations as Encompass does not guarantee the accuracy, reliability or safety of this information.

Hitachi TV, L32A403
Reason for Service: Set comes on, works okay for an hour then panel shuts
off; sound and other functions work. Turning the TV off, then back on,
set works again for an hour then repeats.
Solution: Replacing inverter board assembly fixed the set. 

Hitachi TV, 57F59A
Reason for Service: No video or weak video. No voltage on the
ABL pin of the fly.
Solution: Replaced open RH28. 

Hitachi TV, 57F59A
Reason for Service: HDMI issues, changes colors, snowy picture,
loss of one or more colors, all white, shuts down.
Solution: Replace Signal Board and make sure software
Hitversion is V201 or higher. 

LG TV, 60LS5750
Reason for Service: After set is on for a few minutes, screen has
many red vertical lines, then picture turns off, but audio remains.
Fix: Replacing T-Con fixed the set.

 

Panasonic TV, TC-32LX85
Reason for Service: No power.
Solution: Found bad photo opto in power supply. PC7000.

Samsung TV, UN40F5500
Reason for Service: Dead, 2 blink error code.
Solution: Found SM RS802 that feeds the opto was open. Replacing fixed the set. 10 ohm. 

Sony TV, KDL-40V4100
Reason for Service: No video.
Solution: No 12V to T-Con. Replaced U21, (AS15F) on T-Con and replaced F1422/1421 on BU Board.

Sony TV, KV40XBR800
Reason for Service: Dead set.
Solution: Replacing relay RY6502 fixed the set.

 

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09 Jun

Encompass to Manage Parts Supply for Element Appliances

Lawrenceville, Ga., June 9, 2021 – Encompass Supply Chain Solutions, Inc., a leading provider of replacement parts and supply chain services for a diverse range of product brands, today announced it has finalized an agreement to provide repair parts support for Element Electronics’ home refrigeration products.

Under the deal, Encompass will manage the parts supply chain for Element’s appliance line, which currently includes top mount refrigerators up to 18 cubic feet, as well as chest and upright freezers up to 14 cubic feet.  Founded in 2007, Element Electronics is an established brand in the consumer electronics market.

Encompass services will include parts forecasting, procurement, warehousing and distribution. The Element program will be managed primarily through Encompass’s Georgia distribution center, with inventory additionally available from its Florida, Nevada and New York facilities to expedite delivery throughout the U.S.

Encompass will supply repair parts primarily to Element’s authorized service network and self-maintaining retailers. Encompass has created a custom e-commerce portal Element.encompass.com to streamline access to Element parts pricing, availability and online ordering.

“We are excited for the opportunity to partner with Element as they continue gaining a foothold in the appliance market,” said Encompass Senior Vice President Joe Hurley. “By partnering with Encompass, Element can continue creating innovative products with the reassurance that their existing appliance lines will be well supported after the sale.”

Vlad Kazhdan, Element Electronics co-president, said that working with Encompass aligns well with Element’s core business objectives.

“Element Electronics is committed to providing consumers with top-quality electronics and appliances equipped with the latest technology, at the best possible prices,” said Kazhdan. “This commitment extends to standing behind our products once they’re in the home. We selected Encompass for their shared dedication to maintaining a strong, reliable parts supply chain and keeping our customers satisfied with the Element brand well beyond the initial sale.”

About Element Electronics

Founded in 2007, Element Electronics provides top-quality electronics and appliances to consumers with the latest technology at the most accessible prices. Consumers can purchase Element Electronics products across the United States through major retailers, including Target, Walmart, Costco, Meijer and more. Element is the only major TV brand assembling televisions in the United States in its Winnsboro, South Carolina factory. Learn more at ElementElectronics.com.

About Encompass Supply Chain Solutions, Inc.

Formed in 1953, Encompass is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.

 

For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and Twitter.

 

CONTACT: Kristin Hurst, Director of Marketing & Communications

 

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18 May

Diagnosing and Repairing Electrolux Dryer

**NOTICE**
Due to the danger and complexity of electronic equipment repair, the following technical tip is intended for professional reference only. Please refer to manufacturer’s recommendations as Encompass does not guarantee the accuracy, reliability or safety of this information. 

When dealing with an Electrolux dryer that is not heating and drying clothes, there are several areas to check for issues and possibly make repairs.

Check Thermal Fuse

The first component to check is the thermal fuse, which prevents the dryer from overheating. To check the thermal fuse and replace it if necessary, follow these steps:

  1. Turn off dryer at wall and remove plug.
  2. Locate the thermal fuse – it should be on the blower housing or by the dryer’s heat source (the burner for a gas dryer or the heating element for electric dryers).
  3. Then, use multimeter to check fuse for continuity.
  4. If it has continuity, it hasn’t blown, so check the next component. If there is no continuity, replace the fuse.
  5. Once the fuse has been replaced, check exhaust vent to ensure it’s not blocked, which is usually what causes the fuse to blow.

Test Igniter

The second component to check is the igniter, which ignites gas to power gas dryers. When it fails, the dryer cannot operate correctly. To check the igniter:

  1. Turn dryer off and remove plug (or turn off at the mains).
  2. Locate igniter and test for continuity with a multimeter.
  3. If the igniter has continuity, check the next component. If it doesn’t have continuity, it is defective and will need to be replaced.

Check Flame Sensor

After inspecting the thermal fuse and igniter, check the flame sensor, which detects heat from the flame. When the sensor is faulty, the dryer will not heat. To check:

  1. Make sure dryer is still turned off, then locate flame sensor.
  2. Use a multimeter to test the sensor for continuity.
  3. If it does not have continuity, it must be replaced.

Check Gas Valve Solenoid

For a gas-powered dryer, the next component to check is the gas valve solenoid, which enables gas to flow into the burner assembly via gas valve ports. When the valves fail, the dryer can’t heat. To check the gas valve solenoid:

  1. Turn dryer off at the wall and remove plug.
  2. The best way to check if a gas valve solenoid has failed is to check the igniter. Locate the igniter to see if it glows and then ignites gas.
  3. If it fails, replace all of the gas valve solenoids. If the igniter ignites the gas, then the gas valve solenoids are working correctly and not the source of the problem.

Test Heating Element

Another possible cause of an Electrolux dryer failing to heat is if the heating element is faulty. This will prevent the air that circulates the dryer from heating. To check the element:

  1. Turn dryer off at the wall.
  2. Find the element, and then use a multimeter to test it for continuity.
  3. If it doesn’t have continuity, it’s burned out and needs to be replaced.

Test Incoming Power

A problem with incoming power is another common reason for dryers to stop heating. To check the power:

  1. Check fuse box to see if the fuses have blown or circuit breakers tripped. They will need to be fixed if so.
  2. If they are correctly working, check the voltage by using a multimeter. Electric Electrolux dryers require two legs of 120 volts AC (for a total of 250 volts) to operate correctly.
  3. If there is a problem with the voltage, it will need to be repaired.

Test High-Limit and Cycling Thermostats

These two thermostats help monitor and regulate the dryer temperature while it’s running through a cycle. When they are defective, they can stop the dryer from heating correctly. However, they are not a common cause of issues, so only check them once you have tried all of the other components previously outlined.

To check the high-limit thermostat and the cycling thermostat:

  1. Make sure the dryer is turned off.
  2. Locate the thermostats (they are two separate components).
  3. Use a multimeter to check for continuity.
  4. If they both have continuity, they are not the cause of the problem. Otherwise, they will need to be replaced.

Test Timer

If every other component above is working, check the dryer’s timer. Like the thermostats, the timer is very rarely the cause of a dryer not heating, but they can be checked if all other components have been ruled out. To check the timer:

  1. Make sure dryer is turned off at the wall.
  2. Locate timer and use a multimeter to check it for continuity.
  3. If it has continuity, it is working correctly and doesn’t need to be replaced. Otherwise, it’s faulty and needs to be replaced.

Check Main Control Board

The final component to check is the main control board. This is again a very uncommon cause of a dryer failing to heat. It is also very difficult to test with the only option to replace it to see if it fixes the issue.

 

Visit Fred’s Appliance Academy to learn more about the training provided in appliance repair.

Special thanks to Fred’s Appliance Academy for this helpful tip!

 

 

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18 May

CE Tech Tips — May 2021

**NOTICE**
Due to the danger and complexity of electronic equipment repair, the following technical tip is intended for professional reference only. Please refer to manufacturer’s recommendations as Encompass does not guarantee the accuracy, reliability or safety of this information.

Dynex TV, DX40L150A11
Reason for Service: Backlights come on briefly, then screen goes black.
Solution: Replacing inverter module restored normal operation. 

Emerson TV, LC-320EM2A
Reason for Service: When pushing power button, there is a high pitch
squeal and blinking blue power light.
Solution: Replaced shorted D633 in power supply. 27V/1W. 

LG TV, 47LH40UA AUSVVLHR
Reason for Service: Dead set.
Solution: Found bad Opto in power supply, PC502; replacing it fixed the set. 

LG TV, 50PA4500
Reason for Service: Power button or remote will not turn set on.
Solution: Found bad cap in power supply, C802. Replacing it fixed the set. 0.022mF/1600V

 

Samsung TV, LN32B360C5d
Reason for Service: Set turns on one time at plug in, then won’t turn on again unless it is unplugged first.
Solution: Repairing bad tab on power supply board used for CCFL tubes fixed set. 

Sony TV, KDL40Z4100
Reason for Service: Dead, no standby.
Solution: On power supply board found shorted IC6101 and an open R6127, 10 ohm/Fusible.

Sony TV, KDL40V4100
Reason for Service: Dead set, no standby.
Solution: Replacing Fusible resistor R6200, (10 ohm/half W) and IC6200 restored normal operation.

Vizio TV, M420NV
Reason for Service: Set had no video, but sound was okay.
Solution: Installing eeprom kit fixed the set.

 

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