News

New initiative provides all team members the opportunity to share in the company’s success

ADDISON, Ill., March 26, 2025 – Parts Town Unlimited, the parent company of Parts Town, the global leader in high-tech distribution of OEM foodservice equipment parts, residential appliance parts, HVAC parts, consumer electronic parts, and related products, today announced the launch of its “Town Shares” employee ownership program, designed to allow team members to share in the company’s long-term success. This game-changing program applies to all team members across Parts Town Unlimited’s 46 brands, spanning 147 global locations and a workforce of over 5,500 worldwide.

Parts Town Unlimited sees this as an important investment in its people. While the exact amount of any ownership program payouts will depend on overall company performance, the Town Shares program is intended to become a meaningful wealth-creation opportunity to significantly impact the lives of team members and their families. Participation in the program is free for team members and provided in addition to their regular salary and benefits.

By creating a culture of ownership, Parts Town Unlimited is building something truly unique in today’s corporate landscape – where team members not only understand the impact of their contributions but have a real stake in it. This allows team members to feel a greater sense of purpose and stronger empowerment to speak up with ideas that drive innovation and growth. Instilling an ownership mindset has the potential to not only drive better business outcomes, but result in increased team member engagement, stronger loyalty, attract top talent, and further strengthen overall company culture.

“We believe the magic and success of Parts Town Unlimited is created through our outstanding people who are passionate about taking care of our customers, living our core values, and going above and beyond to deliver extraordinary results. We believe that we have a responsibility to provide team members the ability to meaningfully benefit financially from the growth that they drive within the organization. It’s simply the right thing to do, both for our people and for our company.” said Steve Snower, Sixth Man (aka CEO), Parts Town Unlimited. “We are very proud to launch our Town Shares program. In my 21 years of leading Parts Town Unlimited, this is the most exciting and fulfilling program we have launched because it allows ALL team members to share in the value they help to create.”

Berkshire Partners, Leonard Green & Partners, and Roark Capital, Parts Town Unlimited’s private equity partners, have been instrumental in championing the Town Shares program, recognizing that fostering a culture of ownership is more than just a business strategy; it’s a powerful driver of long-term success, deeper engagement, and greater financial opportunity. Their support underscores a shared commitment to empowering team members, aligning business growth with personal prosperity, and setting a new standard for corporate culture.

“We are incredibly proud to support Parts Town Unlimited in launching this transformative program,” said Candice Corvetti, Managing Director, Berkshire Partners. “Parts Town’s success is built on the dedication and hard work of its people. The Town Shares program reflects our deep commitment to sharing that success with every team member. We believe it aligns with our core values, rewards the team’s ownership mindset, and creates meaningful financial opportunities for the entire Parts Town team and their families.”

About Parts Town Unlimited

Parts Town Unlimited is the parent company of over 45 unique brands worldwide which collectively serve as a global leader in the high-tech distribution of genuine original equipment manufacturer (OEM) parts for foodservice equipment, residential appliances, HVAC equipment and consumer electronics, as well as related products and services. Parts Town Unlimited is constantly working to create user-friendly parts identification tools, expand its high-tech distribution capabilities and foster forward-thinking innovations.

Guided by its core values of Safety, Integrity, Community, Passion, Courage, and Innovation, Parts Town Unlimited delivers infinite possibilities, unlimited potential, and boundless innovation with a focus on people and long-term partnerships. The company was recently recognized by The Inc. 5000 as one of the fastest-growing companies in the U.S. for the 16th consecutive year.

For more information, visit https://www.partstown.com/.

About Berkshire Partners

Berkshire Partners is a 100% employee-owned, multi-sector specialist investor in private and public equity. The firm’s private equity team invests in well-positioned, growing companies across business & consumer services, healthcare, industrials, and technology & communications. Berkshire is currently investing from its Fund XI, which held its final closing in 2024 with approximately $7.8 billion in commitments. Since inception, Berkshire Partners has made more than 150 private equity investments and has a strong history of collaborating with management teams to grow the companies in which it invests. The firm’s public equity group, Stockbridge, founded in 2007, manages a concentrated portfolio seeking attractive long-term investments. For additional information, visit www.berkshirepartners.com.

About Leonard Green & Partners

Leonard Green is a leading private equity investment firm founded in 1989 and based in Los Angeles with over $50 billion of assets under management. The firm partners with experienced management teams and often with founders to invest in market-leading companies. Since inception, Leonard Green has invested in over 100 companies in the form of traditional buyouts, going-private transactions, recapitalizations, growth equity, and selective public equity and debt positions. The firm primarily focuses on companies providing services, including consumer, healthcare, and business services, as well as retail, distribution and industrials. For more information, please visit www.leonardgreen.com.

About Roark Capital Group

Roark Capital Group is an Atlanta-based private equity firm that specializes in franchise/multi-unit,
brand management, consumer products and services, environmental services and business services companies with attractive growth prospects. Its brands have over 11,000 locations and $10 billion in system-wide revenues across 50 states and 56 countries. Roark focuses on middle-market investment opportunities through family-owned business transfers, management and corporate buyouts, recapitalizations, going-private transactions and corporate divestitures. The firm has approximately $3 billion of equity capital under management. For more information, visit www.roarkcapital.com.

Media Contact: Adam Gasper partstown@finnpartners.com (989) 928-4462

LAWRENCEVILLE, Ga. – March 25, 2025 – Encompass Supply Chain Solutions, a division of Parts Town Unlimited and leading provider of replacement parts and supply chain solutions for a diverse range of product brands, today announced De’Longhi has designated the company as its main parts supply chain manager and authorized reseller in North America. The partnership makes Encompass an authorized reseller for parts and accessories sold by De’Longhi and its authorized retailers.

De’Longhi will now refer buyers to order replacement parts directly from Encompass. The partnership will help ensure the continuity of parts availability for all De’Longhi home appliances including espresso machines, coffee makers, kitchen appliances, portable air conditioners, space heaters and more.

“De’Longhi is a manufacturer of popular, world-class home appliances and Encompass is proud to be the distributor of choice to help the company’s dedicated customers access the parts they need to extend the lifecycle of their favorite De’Longhi equipment,” said Robert Coolidge, CEO and President of Encompass. “This partnership enables De’Longhi to focus on the business of their business – manufacturing world renowned home appliances – while leveraging our industry-leading supply chain network to distribute critical replacement parts.”

Encompass will take on a pivotal role in managing De’Longhi’s parts distribution operations, including procurement, warehousing, pick-pack-ship, returns, and warranty/non-warranty support. As part of the partnership, Encompass will also ship warranty parts orders to De’Longhi authorized service providers (ASP) and self-servicing dealers (SSD) or their designated parts agent and other direct consumers of spare parts.

“We are excited to extend our partnership with Encompass. As Encompass takes the lead in reselling our spare parts and accessories in North America, we anticipate significant improvements in our logistics setup,” said Massimo Paludet, Director of De’Longhi Group. “This will enhance product availability and distribution, driving sales growth for both companies and delivering superior value to our customers.”

About Encompass Supply Chain Solutions

 Formed in 1953, Encompass Supply Chain Solutions is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.

In 2022, Encompass was acquired by Parts Town Unlimited, the global market leader in foodservice equipment parts distribution, to expand its residential parts division.

For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and YouTube.

About De’longhi Group

The De’ Longhi Group is one of the leading players in the small domestic appliance business dedicated to the world of coffee, cooking and food preparation, air conditioning, heating and home care.

Listed since 2001 on the Italian Stock Exchange MTA, De’ Longhi distributes its products, with the De’ Longhi, Kenwood, Braun, Ariete, Nutribullet and Magic Bullet brands, in more than 120 markets around the world and at end 2022 had over 9,000 employees. In 2023 it reported revenues of € 3.08 billion, an adjusted EBITDA of € 444 million and a net profit of € 250 million.

LAWRENCEVILLE, GA – March 11, 2025 – Encompass Supply Chain Solutions, a part of the Home division of Parts Town Unlimited and a leading provider of replacement parts and supply chain solutions for a diverse range of product brands, today announced that its Repair Depot facility earned four new certifications from Perry Johnson Registrars, Inc. (PJR). These certifications underscore Encompass’ commitment to maintaining the highest standards in quality management, environmental responsibility, workplace safety, and sustainable electronics management.

Following comprehensive audits, PJR, an international certification and registration body, determined that the Encompass Repair Depot complies with the following globally recognized standards:

• R2v3 Standard – Sustainable Electronics Reuse & Recycling: Certifies Encompass for meeting rigorous standards in sustainable electronics management, including downstream vendor management, logical data sanitization, testing, and repairing of consumer electronics, as outlined in the R2 Code of Practices.
• ISO 9001:2015 – Quality Management System: Recognizes Encompass for its robust quality control processes, commitment to continual improvement, and ability to meet customer expectations by delivering flawless services across its operations.
• ISO 14001:2015 – Environmental Management System: Validates Encompass’ efforts to minimize environmental impact and improve sustainability in its operations related to testing, data sanitization, and repair of consumer small electronics.
• ISO 45001:2018 – Occupational Health and Safety Management System: Recognizes Encompass for its adherence to workplace safety practices within the scope of testing, data sanitization, and repair of consumer small electronics.

“These certifications are a significant achievement that reflects our commitment to process, focus, and discipline,” said Robert Coolidge, CEO and President of Encompass. “They demonstrate the hard work of our team and our dedication to implement robust practices that prioritize safety, quality, sustainability, and environmental stewardship – further aligning us with global standards that benefit both our customers and the environment.”

Encompass operates a state-of-the-art 65,000-square-foot Repair Depot facility purpose-built to support OEM customers’ aftermarket service needs. With capabilities ranging from laptop/desktop repair, PCBA repair, testing, and root cause analysis to warranty claim administration, the facility delivers comprehensive solutions tailored to OEM requirements.

The Repair Depot also offers a full suite of returns management, refurbishment, and disposition services, helping OEMs efficiently manage customer returns. Currently, the facility supports more than a dozen global brands and processes over 20,000 devices annually.

These certifications reinforce Encompass’ dedication to responsible operations and continuous improvement, ensuring the company delivers innovative solutions while meeting the highest industry standards.

About Encompass Supply Chain Solutions

Formed in 1953, Encompass Supply Chain Solutions is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.

In 2022, Encompass was acquired by Parts Town Unlimited, the global market leader in foodservice equipment parts distribution, to expand its residential parts division.

For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and YouTube.

Encompass Supply Chain Solutions Expands Partnerships with SMEG as Main Parts Supply Manager, Authorized Reseller

LAWRENCEVILLE, GA – March 11, 2025 – Encompass Supply Chain Solutions, a division of Parts Town Unlimited and a leading provider of replacement parts and supply chain solutions, has strengthened its partnership with premier home appliance brand SMEG.

As SMEG’s main parts supply chain manager and authorized reseller, Encompass will enhance parts distribution and logistics support. Through this partnership, SMEG will direct buyers to Encompass.com for ordering genuine replacement parts. This collaboration is designed to streamline distribution, improve logistics efficiency, and enhance service for customers and service providers across the region.

SMEG has partnered with Encompass since early 2024 and is now expanding the relationship to further improve supply chain operations for its wide range of appliances, including ovens, coffee machines, cooktops, refrigerators, dishwashers, toasters, and more.

As part of this expanded role, Encompass will also ship warranty parts orders to SMEG’s authorized service providers (ASPs), self-servicing dealers (SSDs), designated parts agents, and direct consumers.

“Encompass is proud to be SMEG’s distributor of choice, helping their customers access the parts they need to extend the lifespan of their favorite appliances,” said Robert Coolidge, CEO and President of Encompass. “We look forward to further strengthening our relationship to ensure seamless parts distribution.”

With extensive experience supporting prestigious brands, Encompass remains committed to optimizing parts distribution operations and delivering exceptional customer service.

About Encompass Supply Chain Solutions

Founded in 1953, Encompass Supply Chain Solutions is one of the largest suppliers of repair parts and accessories for home products in the U.S. The company also provides end-to-end parts supply chain management, including 3PL, depot repair, and reverse logistics services.

In addition to consumers, Encompass serves a broad B2B customer base, including manufacturers, multi-family property managers, warranty providers, service networks, independent dealers, and retailers.

In 2022, Encompass was acquired by Parts Town Unlimited, the global leader in foodservice equipment parts distribution, to expand its residential parts division.

For more information, visit solutions.encompass.com and follow us on LinkedIn, Facebook, and YouTube.

About SMEG

SMEG is an Italian home appliance manufacturer based in Guastalla, near Reggio Emilia, in northern Italy’s Emilia-Romagna region. The company operates worldwide subsidiaries, overseas sales offices, and an extensive partner network.

Beyond its distinctive domestic appliance portfolio, SMEG is also recognized in professional sectors. Its food service and medical instrument divisions specialize in large-scale restaurant/catering appliances and medical instruments, respectively.