Blog – Page 4 – Encompass Supply Chain Solutions

13 Sep

CE Tech Tips — September 2022

**NOTICE**
Due to the danger and complexity of electronic equipment repair, the following technical tip is intended for professional reference only. Please refer to manufacturer’s recommendations as Encompass does not guarantee the accuracy, reliability or safety of this information.

Insignia TV, NS-LCD47HD-09
Reason for Service: No video, B/Ls okay.
Solution: Replacing U507 on main board fixed the set (was running very hot).

LG TV, 42LG50
Reason for Service: Picture solarized.
Solution: Found and replaced bad U21 on T-Con Bd. AS15F.

LG TV, 50PJ350-UB
Reason for Service: Set starts for a second then shuts off.
Solution: Check/replace R927 & R929, both 22Ω/5W.

Protron TV, PLTV-32CM
Reason for Service: Audio volume low and distorted.
Solution: Replacing two bad caps on main fixed set. CE6 and CE7, 100uF/16V.

RCA TV, RLDED5078A-D
Reason for Service: No video or OSD.
Solution: Replaced open fuse on T-Con, 3A.

Samsung LN-T2342H
Reason for Service: Dead set.
Solution: Found bad zener in power supply, DZB803.

Sylvania TV, 6432TFY
Reason for Service: Dead set, may chirp.
Solution: Found bad D653; replaced, 18V zener.

Vizio TV, E420VA
Reason for Service: Dead set.
Solution: Replaced small blue cap in power supply, C911, .01uF/1KV and F901, 5A fuse.

Vizio, VW42L
Reason for Service: Backlights strobing and making buzzing noise.
Solution: Replaced C421 in power supply and two 470mF/35V on master and slave inverter boards.

Want more tips? Click here to see all electronics and appliance tips!

By wpengine Tech Tips insignia tv repair, LG TV repair, Protron TV Repair, rca tv repair, Samsung TV repair, sylvania tv repair, tv repair, tv repair tips, tv troubleshooting, Vizio TV repair 0 Comments Read more...

09 Aug

Remove Excess Suds from Dishwasher

**NOTICE**
Due the danger and complexity of electronic equipment repair, the following technical tip is intended for professional reference only. Please refer to manufacturer’s recommendations as Encompass does not guarantee the accuracy, reliability or safety of this information.

Ever experience suds in a dishwasher blowing bubbles out the bottom and flooding the kitchen? Here’s what to do if it ever happens again:

Excess suds are typically caused by introducing soap that is not intended for dishwashers. The most common soap that should not go in a dishwasher is standard liquid soap used for handwashing dishes. This type of soap is meant to create lots of suds, while dishwashing detergent is not.

So how do you get rid of the suds flowing out of the dishwasher and save your kitchen floor? It’s as easy as introducing a little bit of vegetable oil. Stop or pause the dishwasher’s current cycle and pour about one-quarter cup to one-half cup into the bottom of the unit. Close the door and let it continue to run again for just a few more minutes. Then, open the door again and select the “cancel drain” cycle. After the unit has drained completely, open the door again and rerun the normal wash cycle.

Allow the unit to run for about five minutes or so. And then again, open the door, select the cancel drain button and let the unit drain out. Afterward, open the door and inspect the bottom for suds. If suds still exist, go ahead and start a normal wash cycle. And just repeat that process until the suds are gone. If there are no more suds, then it’s back to normal.

Special thanks to Fred’s Appliance Academy for this helpful tip.

By wpengine Tech Tips dishwasher repair, suds coming out of dishwasher 1 Comment Read more...

09 Aug

CE Tech Tips — August 2022

**NOTICE**
Due to the danger and complexity of electronic equipment repair, the following technical tip is intended for professional reference only. Please refer to manufacturer’s recommendations as Encompass does not guarantee the accuracy, reliability or safety of this information.

Panasonic Combo, PVDM2791
Reason for Service: No vertical.
Solution: Replaced following: U451, LA7331, C401, 2.2uF/50V, C402, 470uF/16V, C408, 1uF/50V, and C409, 100uF/35V.

Samsung TV, PN64D7000FF
Reason for Service: Dead set, no standby power light
Solution: Found bad solder on TS801S and TS802S in the power supply and resoldered.

Samsung TV, LN52A650A1F
Reason for Service: Set cycling.
Solution: Replaced C132 on main board with 47uF/16V electrolytic.

Vizio TV, E420VA
Reason for Service: Dead set.
Solution: Replaced small blue cap in power supply, C911, .01uF/1KV and F901, 5A fuse.

Vizio TV, D58U-D3
Reason for Service: Screen has bluish color.
Solution: Replaced all LED strips, which restored normal picture.

Vizio TV, SV422XVT
Reason for Service: Set won’t start.
Solution: When you plug in set, logo is amber and never turns white. Reflowing both BGAs under heatsinks on main board fixed problem.

Vizio TV, E370VLE
Reason for Service: Set won’t start. Logo changes from amber to white, but no B/L, no sound.
Solution: Found D120 on power board was shorted. Used MUR460.

Vizio TV, VO47L FHDTV10A
Reason for Service: No backlights, audio okay.
Solution: Replaced following: C241, 470uF/35V in power supply, C2 & C3 both 680uF/35V on master inverter board plus 10A fuse F1, and C102 & C103, both 680uF/35V on slave inverter board.

Want more tips? Click here to see all electronics and appliance tips!

By Kristin Hurst Tech Tips hitachi tv repair, LG TV repair, Mitsubishi TV repair, Samsung TV repair, Sony TV repair, tv repair, tv repair tips, tv troubleshooting, Vizio TV repair 0 Comments Read more...

02 Aug

LG Extends Parts Supply Territory for Encompass and Dayton Appliance Parts

Move enables merging distributors to supply LG parts from five new U.S. locations

Lawrenceville, Ga., August 3, 2022 – Encompass Supply Chain Solutions, a division of Parts Town and leading provider of replacement parts and supply chain services for a diverse range of product brands, today announced LG has authorized Dayton Appliance Parts (DAP) to distribute LG repair parts from DAP’s locations in three states.

DAP – which is integrating with Encompass starting Aug. 6, 2022 – will now be able to ship warranty and non-warranty LG appliance parts from distribution centers in Dayton, Ohio; Columbus, Ohio; Evansville, Ind.; Indianapolis; and Huntington, W. Va.

Encompass is currently working to migrate DAP into its parts inventory, ordering and accounting systems. As each DAP distribution center and counter is transitioned, customers will be directed to Encompass’ ecommerce site encompass.com to place orders going forward. Once integration is completed this fall, nationwide customers of both suppliers will have seamless, one-source access to parts in 10 states, along with pick up service at multiple counters.

Robert Coolidge, Encompass president and CEO and Parts Town divisional president, said Encompass has been focused on expanding its existing manufacturer authorizations to include DAP locations.

“Encompass is a long-time partner of LG, so we are pleased to be able to expand our reach into additional regions,” said Coolidge. “With the addition of DAP’s distribution facilities, we continue to execute on our strategy to expedite parts delivery coast to coast. The new service area enables us to provide next day ground shipping to an even greater number of business and consumer customers.”

Last month, DAP received authorization to supply parts for Midea, another top appliance and HVAC manufacturer. Encompass currently manages repair parts for Midea per a supply chain management agreement formed in 2019.

About Encompass Supply Chain Solutions

In 2022, Encompass was acquired by Parts Town – the global market leader in foodservice equipment parts distribution – to expand its residential parts division, along with Dayton Appliance Parts.

Formed in 1953, Encompass is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.

For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and Twitter.

By Kristin Hurst Press Releases Dayton Appliance Parts, Encompass Parts, Encompass Supply Chain Solutions, LG Appliance Parts, Midea Appliance Parts 0 Comments Read more...

19 Jul

Properly Test Thermistor

**NOTICE**
Due the danger and complexity of electronic equipment repair, the following technical tip is intended for professional reference only. Please refer to manufacturer’s recommendations as Encompass does not guarantee the accuracy, reliability or safety of this information.

One of the most accurate ways to test a refrigerator’s thermistors is to use a glass of ice water. Here is a helpful video showing the process.

With a thermistor hooked up to a multimeter, submerge into a glass of ice water. In the video, the multimeter read about 11,000 ohms prior to inserting the thermistor into the water. This is a correct reading as the current temperature of the room in the demonstration is 73°F.

When testing a thermistor, it’s important to consult a chart that states what the resistance value of the thermistor should be at any given temperature. This particular thermistor should have a resistance value of about 32,000 ohms at 32°F, which makes a glass of ice water a perfect testing mechanism.

The video shows resistance value climbing towards 32,000 ohms. As the resistance value reaches 32,000 ohms, its reading starts to slow as the thermistor reaches 32°F. It read correctly at 73°F as well as 32°F. Now, keep in mind, that these resistance values should be within plus or minus 10%. Out of range by more than 10%, plus or minus, it should be replaced.

Special thanks to Fred’s Appliance Academy for this helpful tip.

By wpengine Tech Tips refrigerator repair, test thermistor, thermistor 0 Comments Read more...

19 Jul

Encompass Appoints Appliance Repair Industry Expert to Newly-Created Chief Strategist Role

Joe Wang joins company after stints with Best Buy, ServicePower, Sears

Lawrenceville, Ga., July 19, 2022 – Encompass Supply Chain Solutions, Inc., a division of Parts Town and leading provider of replacement parts and supply chain services for a diverse range of product brands, today announced Joe Wang has been appointed to its first Chief Strategy Officer position.

In this role, Wang will be primarily responsible for maximizing Encompass’ overall customer experience and capitalizing on emerging technologies to help the company meet its aggressive growth objectives. For the past few consecutive years, Encompass has achieved record sales volume and is on pace to continue this trajectory in 2022. Beyond organic growth, Encompass is also integrating with Dayton Appliance Parts, which further highlighted the need for a new strategic leader.

“We could not have asked for a more seasoned, forward-thinking professional than Joe to serve on our executive team,” said Robert Coolidge, Encompass president and CEO and Parts Town divisional president. “I’ve known him for a long time and could not be more excited to have him on our team now filling a critical role.”

Wang has more than 25 years of experience in post-sales product support. Just prior to Encompass, he served as president of In-Home Services for Sears Home Services, the nation’s largest product repair service provider for major appliances and HVAC.

Wang also was chief customer and strategy officer for ServicePower, where he helped grow the field service software company to be the most widely adopted SaaS platform in the major appliances industry in North America and Europe. Previous to ServicePower, he helped turn around Best Buy’s Geek Squad Repair Services group and launched its secondary markets operations. At the start of his career, Wang worked at major Ford auto dealerships in Detroit and Northern California overseeing parts and service.

“This is an enormous opportunity to leverage my extensive background in process improvement, operational excellence and revenue growth for an organization with such limitless potential,” said Wang. “Even though Encompass has been in business since 1953, they have the energetic, innovative, proven leadership and vision of a startup.”

About Encompass Supply Chain Solutions

Encompass was acquired by Parts Town – the global market leader in foodservice equipment parts distribution – in 2022 to expand its residential parts division, along with Dayton Appliance Parts.

Formed in 1953, Encompass is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.

For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and Twitter.

By Kristin Hurst Press Releases C-Level, Encompass Parts, Encompass Supply Chain Solutions, Joe Wang, ServicePower 0 Comments Read more...

29 Jun

CE Tech Tips — June 2022

**NOTICE**
Due to the danger and complexity of electronic equipment repair, the following technical tip is intended for professional reference only. Please refer to manufacturer’s recommendations as Encompass does not guarantee the accuracy, reliability or safety of this information.

Hitachi TV, 57F59A
Reason for Service: No video or weak video. No voltage on ABL pin of the fly.
Solution: Replaced open RH28.

LG TV, 55GA6400
Reason for Service: Set has no audio.
Solution: Reflowing BGA on main board fixed set. IC100.

LG TV, 47LW5600
Reason for Service: Picture has horizontal lines across whole screen.
Solution: Reflowing BGA on main fixed set. IC101.

LG TV, 50PA4500
Reason for Service: Power button or remote will not turn set on.
Solution: Found bad cap in power supply, C802; replacing fixed set. .022mF/1600V

Mitsubishi TV, WDY57
Reason for Service: Set shuts off.
Solution: Cleaned filters and replaced sensor behind lamp.

Samsung TV, LN32B360C5d
Reason for Service: Set turns on one time at plug in, then won’t turn on again unless it’s unplugged first.
Solution: Repairing bad tab on power supply board used for CCFL tubes fixed set.

Sony TV, KDL-40V4100
Reason for Service: No video.
Solution: No 12V to T-Con; replaced U21, (AS15F) on T-Con and replaced F1422/1421 on BU Board.

Vizio TV, M552i-B2
Reason for Service: Dead set, power light doesn’t appear at power on.
Solution: IC901, ZD909, 4.7Vzener, D950B.

Vizio TV, E420VA
Reason for Service: Dead set.
Solution: Replaced small blue cap in power supply, C911, .01uF/1KV and F901, 5A fuse.

Want more tips? Click here to see all electronics and appliance tips!

By wpengine Tech Tips hitachi tv repair, LG TV repair, Mitsubishi TV repair, Samsung TV repair, Sony TV repair, tv repair, tv repair tips, tv troubleshooting, Vizio TV repair 0 Comments Read more...

27 Jun

Replace Oven Light Cover

**NOTICE**
Due the danger and complexity of electronic equipment repair, the following technical tip is intended for professional reference only. Please refer to manufacturer’s recommendations as Encompass does not guarantee the accuracy, reliability or safety of this information.

Having trouble getting that pesky glass cover off to replace your oven light? Here are a few helpful tips.

So the first and obvious way, and you’ve likely already tried, is just to use your hands. Lefty Lucy, Righty Tighty. Simply turn the cover to the left, pop it off, swap the bulb, put the cover back on, turning it to the right to tighten back into place.

If the cover won’t come off easily, wrap a rag around the cover, and give it a GENTLE tap with a hammer. If you hit it too hard, the glass will break. After gently hitting the cover, turn it to the left, swap the bulb, replace the cover and turn it to the right to lock it down.

Lastly, if all else fails, you can use a strap wrench, which can be found at an auto parts store. This is basically an oil can wrench, but it serves a lot of purposes. Slip it over the cover, tighten it down, and give it a turn to the left. If that breaks it free, you’re done! If not, time to call a pro.

Special thanks to Fred’s Appliance Academy for this helpful tip.

By wpengine Tech Tips oven light cover, replace light cover oven 0 Comments Read more...

06 Jun

Former Longtime Rent-A-Center Service Executive Joins Encompass

Bobby Pope to lead depot repair, reverse logistics for company

Lawrenceville, Ga., June 6

Encompass Supply Chain Solutions, a division of Parts Town and leading provider of replacement parts and supply chain services for a diverse range of product brands, today announced Bobby Pope has been appointed vice president of its Service Solutions business.

Bobby Pope, vice president of Service Solutions

In this role, Pope will develop and execute strategic initiatives to help further expand Encompass’ on-site repair and reverse logistics group. Encompass is one of the only home parts suppliers in the U.S. that also maintains a service operation primarily for component-level circuit board repair exclusively for contracted manufacturers.

Pope has more than 30 years of experience managing repair operations. Just before joining Encompass full time, he consulted for the company’s Service Solutions operation to review various procedures. His objective was to help improve productivity and workflow efficiencies, which resulted in changes that enhanced overall performance and increased revenue across the group.

Prior to Encompass, Pope served as vice president of Product Service for Rent-A-Center’s former National Product Service division. During his tenure, Pope was responsible for 22 product service centers and 550 staff members across the U.S. and Puerto Rico. The centers repaired electronics, appliances, computers, phones and furniture for 2,400 Rent-A-Center retail stores, averaging 850,000 repairs annually.

“I’ve worked with Bobby for many years and am beyond thrilled to have someone of his caliber leading our Service team,” said Encompass President & CEO Robert Coolidge. “With his extensive industry knowledge and successful decades-long track record, I’m confident Bobby will be an enormous asset to Encompass.”

Service Solutions specializes in laptop repair for extended warranty service events and other channels. The team’s technicians service a host of small electronic goods from ice makers to keyless entry systems. Service Solutions also performs board repair on behalf of select contracted manufacturers to help meet demand for original replacement parts.

“It’s exciting to be joining an organization that I know and that is so forward thinking,” said Pope. “Encompass continually introduces innovative services, new technology and other advancements to significantly add value to the repair service industry. I look forward to contributing the best practices I’ve learned to take us even further.”

About Encompass Supply Chain Solutions

Encompass was acquired by Parts Town – the global market leader in foodservice equipment parts distribution – in 2022 to expand its residential parts division, along with Dayton Appliance Parts.

Formed in 1953, Encompass is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.

For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and Twitter.