Press Releases

Lawrenceville, Ga., November 24, 2015 — Encompass Supply Chain Solutions, Inc, a leading provider of forward and reverse logistics for a diverse range of finished goods and replacement parts, today announced that it will supply Lenovo Idea brand computer parts for out-of-warranty service.

Under a two-year agreement with Lenovo, Encompass will supply consumers, authorized service centers, retailers and third-party administrators with genuine parts to support the Idea product line of tablets, laptops and desktops. The deal extends to out-of-warranty service parts only; Lenovo will continue to support all its products with in-warranty parts.

To assist customers in quickly finding the Lenovo Idea parts they need, Encompass has developed a customized e-commerce web portal –lenovo.encompass.com.

“Personal computing is a fast-growing segment of our parts supply business, so we appreciate this opportunity to partner with the world-leading Lenovo brand,” said Robert Coolidge, Encompass president and CEO. “Our comprehensive parts distribution expertise, combined with convenient online tools, should help further improve the Lenovo parts supply chain.”

Eddie Cafferty, Encompass Business Development manager, added, “To provide ongoing superior support for Lenovo customers, we have worked closely with Lenovo to develop specific performance metrics that we must achieve, such as fill rate, order accuracy, turnaround time and more.”

Lenovo National Parts Sales Manager Mike Rumple said he expects Encompass to expedite and expand parts availability for Lenovo customers.

“Securing strong, consistent aftermarket support for Lenovo computer products beyond the warranty period is instrumental in building and maintaining loyalty to our brand,” said Rumple. “We are confident that Encompass shares this commitment and will help ensure a first-class customer experience.”

About Lenovo
Lenovo is a US$39 billion personal technology company, the largest PC company in the world, serving customers in more than 160 countries. Dedicated to building exceptionally engineered PCs and mobile internet devices, Lenovo’s business is built on product innovation, a highly-efficient global supply chain and strong strategic execution. Formed by Lenovo Group’s acquisition of the former IBM Personal Computing Division, the company develops, manufactures and markets reliable, high-quality, secure and easy-to-use technology products and services. Its product lines include legendary Think-branded commercial PCs and Idea-branded consumer PCs, as well as servers, workstations, and a family of mobile internet devices, including tablets and smartphones. As a global Fortune 500 company, Lenovo has major research centers in Yamato, Japan; Beijing, Shanghai and Shenzhen, China; Sao Paulo, Brazil, and Raleigh, North Carolina. For more information see www.lenovo.com.

About Encompass Supply Chain Solutions, Inc.
Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliance and imaging products. Encompass provides end-to-end solutions for OEMs, retailers, independent dealers and third-party administrators.

Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visitencompass.com and encompassparts.com and follow us on Facebook , LinkedIn and Twitter.

Lawrenceville, Ga., November 17, 2015 — Encompass Supply Chain Solutions, Inc, a leading provider of forward and reverse logistics for a diverse range of finished goods and replacement parts, today announced it is joining the Whirlpool Latin America appliance parts distribution network in Latin America and the Caribbean.

Encompass will supply repair parts to servicers for Whirlpool appliance products manufactured in Mexico. Orders will be fulfilled from Encompass’ Ft. Lauderdale, Fla. distribution center and transferred to area freight forwarders for shipping consolidation with other customer parts orders. As Encompass supplies parts for nearly 200 world-leading manufacturers, servicers will have the option to combine multi-brand parts orders from a single source.

“With more than eight million parts in our database, Encompass is well positioned to offer Latin American servicers comprehensive access to multiple manufacturer brands and product categories beyond appliance, including consumer electronics, personal care, printer, computer and more,” said Jose A. Hernandez, Encompass Director of International Business Development.

Delbert Bray, Encompass Vice President of Channel Development, said the deal helps further expand the company’s penetration into the Appliance vertical.

“We are very excited to have the opportunity to support the Whirlpool brand in Latin America,” said Bray. “Combined with other top appliance manufacturers we partner with, Encompass continues to increase access to key brands in both the major and small appliance markets.”

Encompass’ South Florida locale is the company’s main distribution point for exporting parts to Latin America through freight forwarders that manage international logistics. The company recently announced it is significantly expanding its Florida facility to accommodate new business in both Latin America and the U.S. The facility supplements Encompass’ headquarters and main distribution center based in Atlanta.

Lina Duque, Spare Parts Account Manager for Whirlpool Latin America, said the addition of Encompass to Whirlpool’s distributor network will greatly benefit servicers in the region.

“For years, many of our Latin America parts partners have requested the ability to obtain parts in Florida for Whirlpool Appliances manufactured in Mexico,” said Duque. “With Encompass’ expertise in serving this region, our customers can take advantage of freight consolidation of parts from both the U.S. and Mexico. Very soon, we hope to expand this parts supply for Whirlpool appliances manufactured in other alternative countries like Italy, Brazil and China.”

About Whirlpool Latin America
Innovation, product leadership, extraordinary talent and sustainability. These are some of the pillars that represent the essence of Whirlpool Latin America present in Brazil with Brastemp, Consul and KitchenAid.

Whirlpool Latin America is part of Whirlpool SA, a subsidiary of Whirlpool Corporation, a century-old company and the largest manufacturer of home appliances in the world, present in virtually all countries. In Brazil, the company has three factories, two administrative offices, four centers of technology, 23 laboratories and three distribution centers.

More than 15,000 employees not only meet but anticipate consumer needs and translate them into products and services that are sustainable, pioneering, unique and make people’s lives better every day.

About Encompass Supply Chain Solutions, Inc.
Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliance and imaging products. Encompass provides end-to-end solutions for OEMs, retailers, independent dealers and third-party administrators.

Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visitencompass.com and encompassparts.com and follow us on Facebook , LinkedIn and Twitter.

Lawrenceville, Ga., November 10, 2015 — Encompass Supply Chain Solutions, Inc, a leading provider of forward and reverse logistics for a diverse range of electronics products and replacement parts, today announced it has executed an agreement to license the Encompass brand to Global Smart Business (GSB) for distribution of parts and accessories in Europe and Latin America.

The agreement enables GSB to market spare parts under the Encompass brand in Latin America (excluding Brazil), Spain and Portugal. Forming an alliance with GSB enables Encompass to further extend its product offerings and build its brand in key markets outside the U.S., and GSB, as Encompass International, is strengthening its solutions portfolio by adding spare parts supply capabilities.

“Encompass has been distributing mainly printer and computer parts in Latin America for years, but aligning with GSB – a proven logistics leader – will help us dramatically increase our presence and brand awareness,” said Jose A. Hernandez, Encompass director of International Business Development.

As Encompass supplies parts for nearly 200 world-leading manufacturers covering a range of product categories, Hernandez noted that servicers in these markets will also have the option to combine multi-brand parts orders from a single source.

“With more than eight million parts in our database, Encompass is well positioned to offer servicers outside the U.S. comprehensive access to multiple manufacturer brands and product categories, including consumer electronics, appliances, personal care, printer, computer and many more,” said Hernandez.

Encompass maintains a distribution center in South Florida, which serves as the company’s main hub for exporting parts internationally. The facility supplements Encompass’ headquarters and main distribution center based in Atlanta.

GSB President and CEO Arturo Ramirez said the partnership with Encompass not only will significantly benefit servicers throughout Latin America, Spain and Portugal, but thousands of end users will have access to millions of parts from manufacturers of an array of products, ensuring superior fill rates under GSB’s commitment to providing genuine parts when and where they are needed.

“Before now, servicers in these regions did not have one-stop access to repair parts from multiple manufacturers,” said Ramirez. “With Encompass, they gain the convenience of consolidating orders with a single supplier.”

About Global Smart Business
GSB is a multinational company with presence in 27 countries providing fully integrated outsourcing service solutions, serving Europe, Latin America and the Caribbean with warranty services, break and fix, field engineering, incident management, and forward and reverse parts logistics solutions.

About Encompass Supply Chain Solutions, Inc
Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliance and imaging products. Encompass, through its business units Encompass Parts Distribution and Encompass Service Solutions, provides end-to-end solutions for OEMs, retailers, independent dealers and third-party administrators.

Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visitencompass.com and follow us on Facebook.

Lawrenceville, Ga., October 28, 2015 — Encompass Supply Chain Solutions, Inc, a leading provider of forward and reverse logistics for a diverse range of finished goods and replacement parts, today announced it will be implementing both the Valogix® Inventory Planner andBacTracs Reverse Logistics Management System to support expanded business.

The Valogix Inventory Planner forecasts, plans and determines the optimal stocking quantity of inventory items. The solution automatically selects a forecast method that best fits individual inventory items. It combines forecasting with planned demand such as scheduled maintenance and customer orders, and automatically accounts for unique factors such as seasonal requirements if necessary. As an advanced solution, Valogix helps decide which items to stock and which items are obsolete or inactive.

“One of the greatest features of Valogix is reducing our risk of excess and obsolete inventory, while still maintaining optimal service levels for our customers,” said Encompass CFO Lanier Bivings. “As we continue to bring in major new business – particularly parts supply chain management programs for global manufacturers – it is critical that our purchasing systems are able to scale accordingly.”

BacTracs is a web-based solution developed by Andlor Logistics Systems that manages all aspects of the returns process from creating Returned Material Authorizations (RMAs) and receiving in goods to tracking testing and repairs and outbound shipping. BacTracs provides real-time service updates via web services integration throughout the RMA and repair process.

Encompass Senior Vice President of Operations Scott Cameron said BacTracs should help significantly improve the company’s ability to serve both existing and new reverse logistics clients.

“With BacTracs, we will be able to both expand our customer base and offer additional services to current clients,” said Cameron.

Encompass President and CEO Robert Coolidge said the company is committed to continually upgrading its systems to provide superior service.

“We are always evaluating our operations and seeking ways to leverage the latest technology to improve our processes and serve our valued customers,” said Coolidge. “With Valogix, Encompass can dramatically improve our forecasting and procurement, while BacTracs will help us increase our reverse logistics capabilities.”

About Valogix
Valogix™ powered by Netsirk Technologies is one of the leading inventory planning and true optimization solutions for small and mid-size businesses. With over 27 years developing inventory optimization solutions, Valogix™ has thousands of users in over 42 countries receiving dramatic savings and productivity gains every day. The new web-based solutions are powerful, yet easy to use and can be implemented as best fits a company’s needs. Valogix™ is located in Saratoga Springs, New York and over 150 reselling partner representatives covering North America, Central and Latin America, Europe, and the Asia/Pacific region. For more information about this product, visit the www.netsirktechnologies.com..

About Andlor
Andlor Logistics Systems builds software systems for Warehouse Supply Chain Industries. The staff at Andlor has successfully implementedsoftware systems in the Logistics Industry for over 30 years. Andlor has experienced development, marketing, support staff, and excellent references. Andlor has an exceptional track record in the support of clients. Given the requirements of the market place and the demands placed upon the Logistics Industry, the support received from Andlor is of utmost importance – this is our focal point. The ongoing satisfaction of Andlor clients is the primary objective. Our offices are located in Vancouver, British Columbia, Canada.

About Encompass Supply Chain Solutions, Inc.
Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliance and imaging products. Encompass provides end-to-end solutions for OEMs, retailers, independent dealers and third-party administrators.

Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visitencompass.com and encompassparts.com and follow us on Facebook , LinkedIn and Twitter.

Lawrenceville, Ga., July 23, 2015 — Encompass Supply Chain Solutions, Inc, a leading provider of forward and reverse logistics for a diverse range of finished goods and replacement parts, today announced it will double the size of its Ft. Lauderdale, Fla. distribution facility to support new business.

The added square footage is needed for the company’s continued expansion in the consumer electronics and major appliance parts market, as well as its growing supply chain management offering. Encompass provides comprehensive, end-to-end parts logistics and parts distribution services for a number of world-leading consumer brands, including Samsung, LG, Sony, Haier, Panasonic, Philips, Hewlett-Packard and several others.

The new space – contiguous to existing warehouse space – will also be used to support 3PL service for a global consumer electronics brand with which Encompass recently contracted.

The company additionally maintains a distribution and repair facility at its headquarters location in Lawrenceville, Ga., just north of Atlanta. Encompass’ current Ft. Lauderdale location comprises a distribution facility, along with purchasing, IT, customer support and other administrative functions. With its proximity to Latin America, the South Florida locale is also the company’s main distribution point for parts supply to this region.

Encompass President and CEO Robert Coolidge said the decision to expand follows a record-setting month of volume for the company. The extra space will be used to increase the company’s inventory position and accommodate additional operational staff. The company expects to hire five new warehouse employees.

“Increasing our footprint in the Southeast region will allow us to take advantage of numerous new business opportunities,” said Coolidge. “Additionally, the South Florida location is ideal for serving the Latin America market, while supplementing our Georgia distribution facility for domestic supply and enhancing service to our existing clients.

Encompass Chief Financial Officer Lanier Bivings added that the company’s strategy is to provide value beyond traditional parts distribution.

“Encompass offers our customers an alternative solution that shifts their fixed costs to us, while maintaining their service levels, reducing overall service costs and improving predictability. This approach is fueling our growth and is the differentiator that’s putting us on track for another record year.”

About Encompass Supply Chain Solutions, Inc.
Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliance and imaging products. Encompass provides end-to-end solutions for OEMs, retailers, independent dealers and third-party administrators.

Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visitencompass.com and follow us on Facebook and Twitter.

Lawrenceville, Ga., July 8, 2015 — Encompass Supply Chain Solutions, Inc, a leading provider of forward and reverse logistics for a diverse range of electronics products and replacement parts, today announced it will distribute repair parts for the Magic Chef® line of small home appliance products.

Encompass will be an authorized supplier of accessories and out-of-warranty parts for Magic Chef®’s kitchen and laundry appliances, including microwaves, compact washers and dryers, compact refrigerators, wine / beverage coolers and ice makers. Encompass is also an authorized parts supplier for other top appliance brands, such as Haier, LG, Samsung, Dacor, De’Longhi, Bertazzoni and Blomberg.

“We are very pleased to add the popular Magic Chef® brand to our expanding appliance parts line,” said Robert Coolidge, Encompass president and CEO. “Encompass is dedicated to helping strengthen aftermarket support for the manufacturers we represent and assisting in building consumer loyalty to their brands through strong post-sales service.”

Encompass will support Magic Chef®’s product dealers and end-users through its distribution facilities in Georgia and Florida. The supplier will offer Magic Chef® parts through its e-commerce website encompassparts.com.

“Magic Chef® shares Encompass’ focus on ensuring our consumers have ready access to the parts and accessories they need to keep their products operating efficiently,” said Bob Weissman, Senior Director of Customer Service for Magic Chef®. “Encompass is a long-time expert in parts management, and we are confident they will complement our existing parts supply with the added convenience of an online purchasing channel.”

About Magic Chef®
For over 80 years, the Magic Chef® brand provides the at home chef with essential products throughout the kitchen from microwaves and compact refrigeration to small appliances. For those looking for appliances and tools that don’t stretch the budget and will simply accomplish the task, the Magic Chef® brand promises to deliver reliable, useful and versatile products at a much appreciated value. The Magic Chef® line of small appliances includes a Hand Mixer, Can Opener, Toaster, Mini Chopper, Steam Iron, Coffeemaker and Electric Knife.

About Encompass Supply Chain Solutions, Inc.
Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliance and imaging products. Encompass provides end-to-end solutions for OEMs, retailers, independent dealers and third-party administrators.

Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visitencompass.com and follow us on Facebook and Twitter.

Lawrenceville, Ga., June 2, 2015 — Encompass Supply Chain Solutions, Inc, a leading provider of forward and reverse logistics for a diverse range of electronics products and replacement parts, today announced it has completed an agreement to become an authorized parts distributor for Danby, a top U.S. appliance manufacturer.

Under the deal, Encompass will supply both warranty and non-warranty parts and accessories for Danby’s comprehensive appliance line in the U.S., including air conditioners, dehumidifiers, compact refrigerators, ovens, washers and freezers.

“We welcome the opportunity to support Danby’s prestigious brands and help strengthen Danby brand loyalty,” said Encompass Senior Vice President of Business Development Joe Hurley. “As an authorized parts distributor for Danby, Encompass continues to expand our appliance parts business – along with our other key verticals such as consumer electronics, printers and computers – supplying customers with a wide selection of inventory from a single streamlined source.

Encompass will support Danby’s authorized service network, service dealers, third-party administrators and end users through distribution facilities in Georgia and Florida. Encompass has developed customized e-commerce portals exclusively for Danby parts ordering: danby.encompass.com and silhouette.encompass.com.

“We are confident that Encompass will prove to be a strong distributor partner for us as we focus on providing superior service for our products after the sale,” said Ken Adams, Danby Senior Manager of Consumer Care.

About Danby
Danby was founded in 1947, as a family owned manufacturer of small electrical appliances. Danby opened its U.S. home office in Findlay, Ohio in 1992 as business expanded across North America.

Danby’s reputation as a leader in serving the appliance market has been achieved by producing innovative, quality products at competitive pricing. Our products are marketed under seven brand names: Danby®, Danby Designer®, Danby Diplomat®, Danby Premiere®, Simplicity®, Arcticaire®, and Silhouette®, as well as some private brands for major retail stores. All of Danby’s products meet and exceed all environmental safety standards and offer UL, CSA, NRTL, and ETL recognized standards approvals.

About Encompass Supply Chain Solutions, Inc.
Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliance and imaging products. Encompass provides end-to-end solutions for OEMs, retailers, independent dealers and third-party administrators.

Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visitencompass.com and follow us on Facebook and Twitter.

Encompass is pleased to announce we have renewed an agreement to continue managing the Haier America parts supply chain; please see our press release.