Press Releases

Lawrenceville, Ga., June 6, 2016 — Encompass Supply Chain Solutions, Inc, a leading provider of forward and reverse logistics for a diverse range of finished goods and replacement parts, today announced it has finalized an agreement with Toshiba America Information Systems, Inc. to distribute original parts to perform repair services for the Visual Products product line.

Encompass will procure, warehouse and distribute replacement parts and accessories for Toshiba America Information Systems. The company will supply authorized service centers, retailers, third-party administrators, other distributors and consumers. To assist end users and others in quickly finding the Toshiba America Information Systems parts they need, Encompass has developed a customized e-commerce web portal: encompassparts.com/Toshiba.

“Encompass has enjoyed a strong relationship with Toshiba America Information Systems for many years,” said Robert Coolidge, Encompass president and CEO. “We appreciate the opportunity to expand our support and help further build loyalty for the renowned mobile computing brand and the leading-edge Visual Products it represents.”

John Pinto, vice president of service operations, Toshiba America Information Systems, Inc. , said, “We selected Encompass as our exclusive parts provider to further streamline aftermarket service for our customers.”

“Encompass has a long history with Toshiba America Information Systems and has proven to be a highly experienced parts distributor,” said Pinto. “As such, we expect Encompass to provide a more consistent level of service throughout the country to ensure first-class post-sales support for our products and service network.”

About Toshiba America Information Systems, Inc. (TAIS)
TAIS is headquartered in Irvine, Calif. and has multiple divisions, digital products, services and solutions, including award-winning notebook computers, tablets, branded storage products, digital display solutions and cloud services; imaging products for the security, medical and manufacturing markets; IP business telephone systems with unified communications, collaboration and mobility applications; and IoT solutions development, data analytics and IT services. TAIS provides sales, marketing and services for its wide range of products in the United States and Latin America. TAIS is an independent operating company owned by Toshiba America, Inc., a subsidiary of Toshiba Corporation. For more information on TAIS visit us.toshiba.com.

About Encompass Supply Chain Solutions, Inc.
Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliance and imaging products. Encompass provides end-to-end solutions for OEMs, retailers, independent dealers and third-party administrators.

Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visitencompass.com and encompassparts.com and follow us on Facebook , LinkedIn and Twitter.

Lawrenceville, Ga., April 27, 2016 — Encompass Supply Chain Solutions, Inc, a leading provider of forward and reverse logistics for a diverse range of finished goods and replacement parts, today announced it has moved into the final phase of implementing a comprehensive spare parts supply chain management program for Sony Electronics.

Encompass will begin as early as June 2016 sourcing parts and accessories directly from Sony factories overseas, assuming responsibility for all inventory, including planning and purchasing. Encompass supplies Sony parts to other distributors, Sony’s authorized service network, service dealers, third-party administrators, international affiliates, and end users through its distribution facilities in Florida and Georgia.

“Encompass is gratified to have gained Sony’s confidence through successful implementation of phase one of our parts supply chain management program,” said Robert Coolidge, Encompass president and CEO. “As we reach the end of the program transition period, we remain firmly committed to providing superior service to the Sony service network and end users.”

Tim McGowan, vice president of the Sony North America Consumer Service, added “Encompass has proven their value as a partner by working with Sony to develop a long-term sustainable strategy to provide the customer support you would expect to see from an industry leader like Sony. Sony is pleased with our decision to leverage Encompass’ capabilities to maintain a strong parts supply chain.”

About Sony Electronics

Headquartered in San Diego, Sony Electronics is a leading provider of audio/video electronics and information technology products for the consumer and professional markets. Operations include research and development, engineering, sales, marketing, distribution and customer service.

Sony is noted for a wide range of consumer audio/visual products, such as the BRAVIA® 4K Ultra HD, 3D and high-definition televisions, Cyber-shot® compact cameras, Alpha Interchangeable Lens Cameras, Handycam® camcorders, high-resolution audio products and portable audio products. Sony is also a leading manufacturer of audio/video technologies for broadcast, live production and B2B applications, highlighted by the CineAlta™ 4K cameras, SXRD™ 4K digital projectors, XDCAM line of tapeless technologies and a range of A/V professional products and accessories.
For more information, visit Sony.com/News or join the Sony Communities:

• Facebook.com/Sony
• Instagram.com/Sony
• Twitter.com/SonyElectronics

About Encompass Supply Chain Solutions, Inc.
Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliance and imaging products. Encompass provides end-to-end solutions for OEMs, retailers, independent dealers and third-party administrators.

Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visitencompass.com and encompassparts.com and follow us on Facebook , LinkedIn and Twitter.

Lawrenceville, Ga., April 19, 2016 — Encompass Supply Chain Solutions, Inc, a leading provider of forward and reverse logistics for a diverse range of finished goods and replacement parts, today announced it has begun renovations to its 150,000-square-foot headquarters in Georgia to build a state-of-the-art training facility to assist major appliance and HVAC manufacturers in providing comprehensive training to field service technicians.

The new training facility, located within Encompass’ main distribution center just north of Atlanta, will initially accommodate approximately 30 participants. The company recently reconfigured its warehouse to improve operational efficiency and capacity to support its expanding business model. As part of this project, space was carved out specifically to enable Encompass to host on-site training sessions geared toward the major appliance and HVAC industry beginning in June 2016.

“As one of the largest parts distributors and 4PL providers in the U.S., Encompass is very excited to strengthen our partnership with appliance and HVAC manufacturers and servicers by offering this value-added service,” said Robert Coolidge, Encompass president and CEO. “We envision providing free instructional seminars that will run the gamut from standard technical training to more business-related topics such as enhancing customer service and dispatching. Manufacturers may use our facilities for many different purposes, including recruitment efforts to expand existing networks – we are open to ideas and flexible to meet any needs the appliance and HVAC industry may have.”

Encompass currently supplies replacement parts for a number of world-leading appliance and HVAC brands. It also supports verticals such as consumer electronics, mobile device, personal care, computer and printer segments. Coolidge said he expects training will eventually comprise any and all topics relevant to these industries. Video will be taken during training sessions and posted online for the benefit of servicers unable to attend in person.

“This initiative will increase the options currently available to techs needing to stay abreast of all the latest appliance technology, said Coolidge. “While our new training center will be dedicated to the appliance industry at first, we anticipate expanding this capability to those within the other verticals we specialize in. Our ultimate goal is to help all our customers be more successful.”

Delbert Bray, appliance industry veteran and Encompass vice president of Vertical Development for Home Appliance and HVAC, added, “Our training center is a testament to Encompass’ commitment to the Appliance Service Community, and an example of how we offer much more than a typical parts distributor. Having a training facility at the disposal of the appliance industry in a major metropolitan area like Atlanta will be of great benefit to manufacturers, servicers and Encompass.”

Encompass is currently in discussions with major brands to organize training content and schedules. Further announcements including plans for a grand opening will be forthcoming.

About Encompass Supply Chain Solutions, Inc.
Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliance and imaging products. Encompass provides end-to-end solutions for OEMs, retailers, independent dealers and third-party administrators.

Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visitencompass.com and encompassparts.com and follow us on Facebook , LinkedIn and Twitter.

Lawrenceville, Ga., March 3, 2016 — Encompass Supply Chain Solutions, Inc, a leading provider of forward and reverse logistics for a diverse range of finished goods and replacement parts, today announced it has received multi-country authorization to supply HP parts and accessories throughout Latin America and the Caribbean.

Under the deal, Encompass will supply HP imaging and computing parts for out-of-warranty repairs primarily in: Argentina, Colombia, Ecuador, Paraguay, Uruguay, Bolivia, Peru, Venezuela, Chile, Puerto Rico, Central America and the Caribbean. Distribution will be handled through the company’s partnership with Global Smart Business (GSB), which licenses the Encompass brand and goes to market outside the U.S. as Encompass International.

“With comprehensive, proven distribution infrastructure already in place throughout Latin America, Encompass International is excited to have the opportunity to further enhance HP genuine parts supply in the region,” said Jose A. Hernandez, Encompass Director of International Business Development.

Daniel Vargas, HP Authorized Parts Partner Program Manager, said Encompass will make a strong addition to HP’s existing parts distribution network.

“HP is pleased to welcome Encompass International as an authorized parts distributor to support our installed base in Latin America and the Caribbean,” said Vargas. “We are confident in Encompass’ ability to supplement parts availability throughout the region and serve our valued users.”

About HP
HP Inc. creates technology that makes life better for everyone, everywhere. Through our portfolio of printers, PCs, mobile devices, solutions, and services, we engineer experiences that amaze. More information about HP (NYSE: HPQ) is available at http://www.hp.com.

About Global Smart Business / Encompass International
GSB is a multinational company with presence in 27 countries providing fully integrated outsourcing service solutions, serving Europe, Latin America and the Caribbean with warranty services, break and fix, field engineering, incident management, and forward and reverse parts logistics solutions.

About Encompass Supply Chain Solutions, Inc.
Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliance and imaging products. Encompass provides end-to-end solutions for OEMs, retailers, independent dealers and third-party administrators.

Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visitencompass.com and encompassparts.com and follow us on Facebook , LinkedIn and Twitter.

Lawrenceville, Ga., November 24, 2015 — Encompass Supply Chain Solutions, Inc, a leading provider of forward and reverse logistics for a diverse range of finished goods and replacement parts, today announced that it will supply Lenovo Idea brand computer parts for out-of-warranty service.

Under a two-year agreement with Lenovo, Encompass will supply consumers, authorized service centers, retailers and third-party administrators with genuine parts to support the Idea product line of tablets, laptops and desktops. The deal extends to out-of-warranty service parts only; Lenovo will continue to support all its products with in-warranty parts.

To assist customers in quickly finding the Lenovo Idea parts they need, Encompass has developed a customized e-commerce web portal –lenovo.encompass.com.

“Personal computing is a fast-growing segment of our parts supply business, so we appreciate this opportunity to partner with the world-leading Lenovo brand,” said Robert Coolidge, Encompass president and CEO. “Our comprehensive parts distribution expertise, combined with convenient online tools, should help further improve the Lenovo parts supply chain.”

Eddie Cafferty, Encompass Business Development manager, added, “To provide ongoing superior support for Lenovo customers, we have worked closely with Lenovo to develop specific performance metrics that we must achieve, such as fill rate, order accuracy, turnaround time and more.”

Lenovo National Parts Sales Manager Mike Rumple said he expects Encompass to expedite and expand parts availability for Lenovo customers.

“Securing strong, consistent aftermarket support for Lenovo computer products beyond the warranty period is instrumental in building and maintaining loyalty to our brand,” said Rumple. “We are confident that Encompass shares this commitment and will help ensure a first-class customer experience.”

About Lenovo
Lenovo is a US$39 billion personal technology company, the largest PC company in the world, serving customers in more than 160 countries. Dedicated to building exceptionally engineered PCs and mobile internet devices, Lenovo’s business is built on product innovation, a highly-efficient global supply chain and strong strategic execution. Formed by Lenovo Group’s acquisition of the former IBM Personal Computing Division, the company develops, manufactures and markets reliable, high-quality, secure and easy-to-use technology products and services. Its product lines include legendary Think-branded commercial PCs and Idea-branded consumer PCs, as well as servers, workstations, and a family of mobile internet devices, including tablets and smartphones. As a global Fortune 500 company, Lenovo has major research centers in Yamato, Japan; Beijing, Shanghai and Shenzhen, China; Sao Paulo, Brazil, and Raleigh, North Carolina. For more information see www.lenovo.com.

About Encompass Supply Chain Solutions, Inc.
Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliance and imaging products. Encompass provides end-to-end solutions for OEMs, retailers, independent dealers and third-party administrators.

Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visitencompass.com and encompassparts.com and follow us on Facebook , LinkedIn and Twitter.

Lawrenceville, Ga., November 17, 2015 — Encompass Supply Chain Solutions, Inc, a leading provider of forward and reverse logistics for a diverse range of finished goods and replacement parts, today announced it is joining the Whirlpool Latin America appliance parts distribution network in Latin America and the Caribbean.

Encompass will supply repair parts to servicers for Whirlpool appliance products manufactured in Mexico. Orders will be fulfilled from Encompass’ Ft. Lauderdale, Fla. distribution center and transferred to area freight forwarders for shipping consolidation with other customer parts orders. As Encompass supplies parts for nearly 200 world-leading manufacturers, servicers will have the option to combine multi-brand parts orders from a single source.

“With more than eight million parts in our database, Encompass is well positioned to offer Latin American servicers comprehensive access to multiple manufacturer brands and product categories beyond appliance, including consumer electronics, personal care, printer, computer and more,” said Jose A. Hernandez, Encompass Director of International Business Development.

Delbert Bray, Encompass Vice President of Channel Development, said the deal helps further expand the company’s penetration into the Appliance vertical.

“We are very excited to have the opportunity to support the Whirlpool brand in Latin America,” said Bray. “Combined with other top appliance manufacturers we partner with, Encompass continues to increase access to key brands in both the major and small appliance markets.”

Encompass’ South Florida locale is the company’s main distribution point for exporting parts to Latin America through freight forwarders that manage international logistics. The company recently announced it is significantly expanding its Florida facility to accommodate new business in both Latin America and the U.S. The facility supplements Encompass’ headquarters and main distribution center based in Atlanta.

Lina Duque, Spare Parts Account Manager for Whirlpool Latin America, said the addition of Encompass to Whirlpool’s distributor network will greatly benefit servicers in the region.

“For years, many of our Latin America parts partners have requested the ability to obtain parts in Florida for Whirlpool Appliances manufactured in Mexico,” said Duque. “With Encompass’ expertise in serving this region, our customers can take advantage of freight consolidation of parts from both the U.S. and Mexico. Very soon, we hope to expand this parts supply for Whirlpool appliances manufactured in other alternative countries like Italy, Brazil and China.”

About Whirlpool Latin America
Innovation, product leadership, extraordinary talent and sustainability. These are some of the pillars that represent the essence of Whirlpool Latin America present in Brazil with Brastemp, Consul and KitchenAid.

Whirlpool Latin America is part of Whirlpool SA, a subsidiary of Whirlpool Corporation, a century-old company and the largest manufacturer of home appliances in the world, present in virtually all countries. In Brazil, the company has three factories, two administrative offices, four centers of technology, 23 laboratories and three distribution centers.

More than 15,000 employees not only meet but anticipate consumer needs and translate them into products and services that are sustainable, pioneering, unique and make people’s lives better every day.

About Encompass Supply Chain Solutions, Inc.
Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliance and imaging products. Encompass provides end-to-end solutions for OEMs, retailers, independent dealers and third-party administrators.

Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visitencompass.com and encompassparts.com and follow us on Facebook , LinkedIn and Twitter.

Lawrenceville, Ga., November 10, 2015 — Encompass Supply Chain Solutions, Inc, a leading provider of forward and reverse logistics for a diverse range of electronics products and replacement parts, today announced it has executed an agreement to license the Encompass brand to Global Smart Business (GSB) for distribution of parts and accessories in Europe and Latin America.

The agreement enables GSB to market spare parts under the Encompass brand in Latin America (excluding Brazil), Spain and Portugal. Forming an alliance with GSB enables Encompass to further extend its product offerings and build its brand in key markets outside the U.S., and GSB, as Encompass International, is strengthening its solutions portfolio by adding spare parts supply capabilities.

“Encompass has been distributing mainly printer and computer parts in Latin America for years, but aligning with GSB – a proven logistics leader – will help us dramatically increase our presence and brand awareness,” said Jose A. Hernandez, Encompass director of International Business Development.

As Encompass supplies parts for nearly 200 world-leading manufacturers covering a range of product categories, Hernandez noted that servicers in these markets will also have the option to combine multi-brand parts orders from a single source.

“With more than eight million parts in our database, Encompass is well positioned to offer servicers outside the U.S. comprehensive access to multiple manufacturer brands and product categories, including consumer electronics, appliances, personal care, printer, computer and many more,” said Hernandez.

Encompass maintains a distribution center in South Florida, which serves as the company’s main hub for exporting parts internationally. The facility supplements Encompass’ headquarters and main distribution center based in Atlanta.

GSB President and CEO Arturo Ramirez said the partnership with Encompass not only will significantly benefit servicers throughout Latin America, Spain and Portugal, but thousands of end users will have access to millions of parts from manufacturers of an array of products, ensuring superior fill rates under GSB’s commitment to providing genuine parts when and where they are needed.

“Before now, servicers in these regions did not have one-stop access to repair parts from multiple manufacturers,” said Ramirez. “With Encompass, they gain the convenience of consolidating orders with a single supplier.”

About Global Smart Business
GSB is a multinational company with presence in 27 countries providing fully integrated outsourcing service solutions, serving Europe, Latin America and the Caribbean with warranty services, break and fix, field engineering, incident management, and forward and reverse parts logistics solutions.

About Encompass Supply Chain Solutions, Inc
Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliance and imaging products. Encompass, through its business units Encompass Parts Distribution and Encompass Service Solutions, provides end-to-end solutions for OEMs, retailers, independent dealers and third-party administrators.

Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visitencompass.com and follow us on Facebook.

Lawrenceville, Ga., October 28, 2015 — Encompass Supply Chain Solutions, Inc, a leading provider of forward and reverse logistics for a diverse range of finished goods and replacement parts, today announced it will be implementing both the Valogix® Inventory Planner andBacTracs Reverse Logistics Management System to support expanded business.

The Valogix Inventory Planner forecasts, plans and determines the optimal stocking quantity of inventory items. The solution automatically selects a forecast method that best fits individual inventory items. It combines forecasting with planned demand such as scheduled maintenance and customer orders, and automatically accounts for unique factors such as seasonal requirements if necessary. As an advanced solution, Valogix helps decide which items to stock and which items are obsolete or inactive.

“One of the greatest features of Valogix is reducing our risk of excess and obsolete inventory, while still maintaining optimal service levels for our customers,” said Encompass CFO Lanier Bivings. “As we continue to bring in major new business – particularly parts supply chain management programs for global manufacturers – it is critical that our purchasing systems are able to scale accordingly.”

BacTracs is a web-based solution developed by Andlor Logistics Systems that manages all aspects of the returns process from creating Returned Material Authorizations (RMAs) and receiving in goods to tracking testing and repairs and outbound shipping. BacTracs provides real-time service updates via web services integration throughout the RMA and repair process.

Encompass Senior Vice President of Operations Scott Cameron said BacTracs should help significantly improve the company’s ability to serve both existing and new reverse logistics clients.

“With BacTracs, we will be able to both expand our customer base and offer additional services to current clients,” said Cameron.

Encompass President and CEO Robert Coolidge said the company is committed to continually upgrading its systems to provide superior service.

“We are always evaluating our operations and seeking ways to leverage the latest technology to improve our processes and serve our valued customers,” said Coolidge. “With Valogix, Encompass can dramatically improve our forecasting and procurement, while BacTracs will help us increase our reverse logistics capabilities.”

About Valogix
Valogix™ powered by Netsirk Technologies is one of the leading inventory planning and true optimization solutions for small and mid-size businesses. With over 27 years developing inventory optimization solutions, Valogix™ has thousands of users in over 42 countries receiving dramatic savings and productivity gains every day. The new web-based solutions are powerful, yet easy to use and can be implemented as best fits a company’s needs. Valogix™ is located in Saratoga Springs, New York and over 150 reselling partner representatives covering North America, Central and Latin America, Europe, and the Asia/Pacific region. For more information about this product, visit the www.netsirktechnologies.com..

About Andlor
Andlor Logistics Systems builds software systems for Warehouse Supply Chain Industries. The staff at Andlor has successfully implementedsoftware systems in the Logistics Industry for over 30 years. Andlor has experienced development, marketing, support staff, and excellent references. Andlor has an exceptional track record in the support of clients. Given the requirements of the market place and the demands placed upon the Logistics Industry, the support received from Andlor is of utmost importance – this is our focal point. The ongoing satisfaction of Andlor clients is the primary objective. Our offices are located in Vancouver, British Columbia, Canada.

About Encompass Supply Chain Solutions, Inc.
Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliance and imaging products. Encompass provides end-to-end solutions for OEMs, retailers, independent dealers and third-party administrators.

Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visitencompass.com and encompassparts.com and follow us on Facebook , LinkedIn and Twitter.

Lawrenceville, Ga., July 23, 2015 — Encompass Supply Chain Solutions, Inc, a leading provider of forward and reverse logistics for a diverse range of finished goods and replacement parts, today announced it will double the size of its Ft. Lauderdale, Fla. distribution facility to support new business.

The added square footage is needed for the company’s continued expansion in the consumer electronics and major appliance parts market, as well as its growing supply chain management offering. Encompass provides comprehensive, end-to-end parts logistics and parts distribution services for a number of world-leading consumer brands, including Samsung, LG, Sony, Haier, Panasonic, Philips, Hewlett-Packard and several others.

The new space – contiguous to existing warehouse space – will also be used to support 3PL service for a global consumer electronics brand with which Encompass recently contracted.

The company additionally maintains a distribution and repair facility at its headquarters location in Lawrenceville, Ga., just north of Atlanta. Encompass’ current Ft. Lauderdale location comprises a distribution facility, along with purchasing, IT, customer support and other administrative functions. With its proximity to Latin America, the South Florida locale is also the company’s main distribution point for parts supply to this region.

Encompass President and CEO Robert Coolidge said the decision to expand follows a record-setting month of volume for the company. The extra space will be used to increase the company’s inventory position and accommodate additional operational staff. The company expects to hire five new warehouse employees.

“Increasing our footprint in the Southeast region will allow us to take advantage of numerous new business opportunities,” said Coolidge. “Additionally, the South Florida location is ideal for serving the Latin America market, while supplementing our Georgia distribution facility for domestic supply and enhancing service to our existing clients.

Encompass Chief Financial Officer Lanier Bivings added that the company’s strategy is to provide value beyond traditional parts distribution.

“Encompass offers our customers an alternative solution that shifts their fixed costs to us, while maintaining their service levels, reducing overall service costs and improving predictability. This approach is fueling our growth and is the differentiator that’s putting us on track for another record year.”

About Encompass Supply Chain Solutions, Inc.
Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliance and imaging products. Encompass provides end-to-end solutions for OEMs, retailers, independent dealers and third-party administrators.

Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visitencompass.com and follow us on Facebook and Twitter.