Press Releases

Lawrenceville, Ga., January 8, 2019 – Encompass Supply Chain Solutions, Inc., a leading provider of replacement parts and supply chain services for a diverse range of product brands, today announced it has finalized the build out of a new warehouse complex near Fort Lauderdale, Fla. intended to support extensive company growth.

Two years after doubling the size of its existing distribution center in Davie, Fla., Encompass reached maximum capacity and decided to develop a nearby larger facility at 3410 Davie Road within the new Davie Business Center complex. The company completed moving and is now fully operational at its new locale ideally situated close to major interstates and shipping ports.

Beyond warehouse staff, Encompass’ Florida team comprises Purchasing, IT, Business Development and Accounting. When fully staffed, the facility can hold about 75 employees.

The South Florida locale is also the company’s main distribution point for parts supply to Latin America. Encompass maintains other distribution centers in Las Vegas, Nev. and Atlanta, Ga.

Encompass President and CEO Robert Coolidge said the decision to build followed consecutive record-setting quarters of transactional volume for the company. Growth in the Appliance vertical, with recent warranty authorizations such as Samsung, was a driving factor, as well as a surge in support for key customer segments like Home Warranty, Extended Warranty and Multifamily Property Management. Encompass also manages the parts supply chain for a number of world-leading brands, including Sony, Panasonic, Braun, Philips and others.

The extra space will be used to increase the company’s inventory position and accommodate adequate operational staff to serve major regional clients. To support local customers, the facility will feature fully-stocked counter sales.

“As we get ready to launch a number of exciting new customer programs and services in 2019, this facility will help support our continued expansion,” said Coolidge. “Beyond providing the infrastructure necessary to stock and manage sufficient inventory for our customers, it helps reinforce redundancy for reliable business continuity for our entire footprint.”

As the facility is based in an ideal climate for air-conditioning repairs, Encompass is working to build its HVAC [heating, ventilation, air conditioning] parts availability, said Coolidge.

“Encompass has been concentrating on further developing our HVAC vertical, so we can offer convenient same-day parts delivery to area repair businesses,” he said.

Another resource Encompass is preparing to release later this year is a special app that will help field technicians track and maintain popular repair parts within their service vehicles. This “truck stock” app will enable techs to conveniently place orders online with Encompass and quickly replenish inventory.

“We are constantly exploring ideas to help our customers be more successful,” said Coolidge. “Anything we can do to make their lives easier is a win-win.”

About Encompass Supply Chain Solutions, Inc.

Formed in 1953, Encompass is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.

For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and Twitter.

Lawrenceville, Ga., December 12, 2018 – Encompass Supply Chain Solutions, Inc., a leading provider of replacement parts and supply chain services for a diverse range of product brands, today unveiled its new brandmark and tagline, which are intended to more clearly represent the company’s comprehensive offerings and value to customers.

After careful analysis of the company’s former logo created in 2006, Encompass leadership determined the need to update and refresh the brand to better align with the company’s current positioning and core competencies, said Encompass President and CEO Robert Coolidge.

Encompass introduced a new company brand to better reflect its messaging and value to the market.

“The previous logo just did not evolve with who we are now as an organization,” said Coolidge. “It was cold and formal and gave the wrong impression that we were complex and lethargic. With all our exciting growth and new initiatives, we needed a brand that was progressive and reflected our innovation, energy and approachability.”

With one of the country’s largest, most diverse parts inventories in the country, along with a wide array of logistics services, the company name was kept, maintaining its “all-encompassing” solution to the market. The new brand design comprises the wordmark Encompass in dark blue, lower case text, reflecting both strength and friendliness. An “eHex” symbol above the brand is derived from the form of how parts are received: a shipping box. It additionally creates a monogram “e” character, symbolizing simplicity and warmth.

The company added a tagline to further reinforce its messaging: Simply Parts_TM. While Encompass offers a full range of forward and reverse supply chain solutions beyond parts supply, repair parts are central to the company’s services.

“Virtually all of our supply chain solutions – from distribution to reverse logistics and even depot repair – involves a part in some way,” said Coolidge. “The new tagline also helps convey our mission to streamline and simplify parts delivery for both our B2B and B2C customers.”

Kristin Hurst, Encompass Director of Marketing and Communications, led the rebranding initiative and is overseeing the transition across external and internal channels. The brand launch follows Encompass’ 65^th anniversary, which the company marked with celebrations throughout the year.

“After honoring our long history and heritage in 2018, the timing was ideal to now go forward with a fresh new look and strong value messaging,” said Hurst. “A brand is so much more meaningful than just a logo design. It’s our flag and reflects who we are as a company and what we offer to all our customers.”

To help inform external audiences about the brand change, Encompass has developed a special landing page at solutions.encompass.com/simply-parts.    

About Encompass Supply Chain Solutions, Inc.

Formed in 1953, Encompass is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.

For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and Twitter.

Lawrenceville, Ga., November 1, 2018 – Encompass Supply Chain Solutions, Inc., a leading provider of Parts Distribution, 3PL and 4PL solutions for a diverse range of finished goods and replacement parts, today announced it is now authorized to supply parts for warranty repairs of Samsung home appliances.

Under an expanded agreement with Samsung Electronics America, Inc. – a global name in leading-edge appliance, electronics, audio, printing products and more – Encompass may distribute service parts for use in Samsung warranty appliance product repairs.

Marking its 65^th year of business in 2018, Encompass maintains one of the largest Samsung parts inventories in the country through long-term support of the acclaimed brand for non- and extended warranty repairs of its comprehensive product lines.

“Encompass has supplied Samsung parts for the past 20 years and is thrilled to be strengthening our partnership into warranty parts supply,” said Encompass President and CEO Robert Coolidge. “With this added authorization, Samsung’s service network can rely on Encompass for all their service parts needs.”

Encompass supports service providers from strategically-located facilities in Florida, Georgia and Nevada. Parts – along with helpful resources such as exploded views and 360-degree photographs – are available from its user-friendly, feature-rich website encompass.com. The website was recently modified to accept Samsung claim numbers to expedite warranty orders.

Encompass Senior Vice President of Sales and Marketing Joe Hurley said the supplier expects to increase home appliance parts availability for Samsung’s authorized service network, ensuring enhanced product experience for end users.

“Standing behind their products with strong, consistent aftersales support is instrumental in building and maintaining manufacturer brand loyalty,” said Hurley. “Encompass is fully committed to delivering first-class customer service for Samsung consumers and servicers alike.”

In addition to reinforcing its position as a one-stop supplier through warranty authorizations, Encompass is heavily focused on continually adding original parts for repair of a wide variety of products throughout the home.

 About Encompass Supply Chain Solutions, Inc.

Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliances and imaging products.  Encompass provides end-to-end solutions for OEMs, retailers, independent dealers, third-party administrators and consumers.

Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and Twitter.

New segment added to support repair service, home warranty, property management companies 

Lawrenceville, Ga., October 16, 2018 – Encompass Supply Chain Solutions, Inc., a leading provider of Parts Distribution, 3PL and 4PL solutions for a diverse range of finished goods and replacement parts, today announced it has added Pool and Spa parts to further reinforce its position as a convenient one-stop source of repair components for multiple customer segments.

Encompass has created a special web portal featuring parts from top Pool and Spa industry brands, such as Raypack, Jandy, Hayward, Intermatic and Diehl. Expanding into this vertical segment is part of Encompass’ strategy to enhance service, particularly to whole home warranty providers and multifamily housing property management.

“To best support partners that service many different kinds of products throughout the home, it is critical that we continue adding new verticals that offer customers simplified parts access  through one streamlined supplier,” said Jose Hernandez, Encompass Director of Home Warranty Services. “With Pool and Spa parts, Encompass increases our value and convenience to multi-product repair service networks.”

Marking its 65^th year in business in 2018, Encompass is one of the most diversified parts distributors in the country, comprising numerous product categories in addition to Pool and Spa, such as Major/Small Appliance, Consumer Electronics, Lawn and Garden and a host of other segments. Encompass maintains a robust e-commerce website encompass.com and distributes parts nationwide through facilities in Georgia, Florida and Nevada.

About Encompass Supply Chain Solutions, Inc.

Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliances and imaging products.  Encompass provides end-to-end solutions for OEMs, retailers, independent dealers and third-party administrators.

Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visit solutions.encompass.com and encompass.com and follow us on LinkedIn, Facebook, and Twitter.

SAN CLEMENTE, California, October 2, 2018 – Zumasys, a leading provider of NoSQL database software for business-critical PICK applications, and Encompass Supply Chain Solutions, Inc., announced today the successful migration of Encompass’ custom ERP system to jBASE. The company also migrated its infrastructure from a co-location facility to the Zumasys cloud, now owned and operated by NexusTek.

The move has helped Encompass eliminate costly downtime and streamline development for the company’s primary business applications. With its ERP application running on jBASE, Encompass can now take advantage of dramatically improved reliability and performance for batch processing and web apps.

“As Encompass continues to grow our business and service offerings, it is critical to have the right systems in place to run our operations and enable us to scale with confidence,” said Encompass President and CEO Robert Coolidge. “We are very pleased with Zumasys’ ability to develop a strong, dependable platform to provide exceptional uptime and support for our customers.”

Brent Blair, Encompass Vice President of IT, added “We don’t have to worry about equipment failures like we had to before because everything is virtual now. “The jBASE application and the interface to our website is much more reliable than our previous solution. We haven’t had any downtime as far as our website is concerned since we cut over.”

Encompass’ business success depends on the company’s custom-developed ERP application, which feeds off its PICK MultiValue database platform. As the company’s legacy PICK database approached its end of life, it was no longer being actively supported or updated. Over time, the database became slow and unreliable, resulting in downtime for the company’s ERP system and eCommerce applications.

Encompass quickly ruled out moving to SAP or Oracle. According to Blair, switching database platforms would have been too costly, risky and time consuming. Worse, the company would have had to sacrifice the ability to custom tailor its ERP application. “One of the things that makes us competitive in our market is the ability to develop our business application around the specialized needs of our customers,” says Blair. “Moving to out-of-the-box software would have been a big loss for us.”

The company considered several PICK MultiValue database solutions before deciding on jBASE from Zumasys. With jBASE, Encompass could retain its custom features with a clear path for the future. Zumasys was also the only company that could offer a truly cloud-ready database solution. “By moving to the cloud, we can now focus our resources on development instead of running hardware,” adds Blair.

In March 2017, Encompass migrated from its co-location environment to the Zumasys cloud. One year later, the company migrated from its legacy MultiValue system to jBASE in just under four hours. The jBASE migration tool seamlessly migrated 90% of the company’s custom code, leaving just 10% of code to transition manually.

“It could not have gone more smoothly,” adds Blair. “Aside from having to change passwords, most users didn’t even realize we had switched systems.”

Today, the difference between the systems is clear. With jBASE, processing large transactions takes a fraction of the time that it once did. Processing time for end-of-day and end-of-month transactions has dropped from 3 1/2 hours to less than 1 hour, and performance for the company’s website has doubled.

In addition, the system is now more reliable than ever. Adding memory or storage is as simple as an online click or a short 5-minute phone call. Software updates are automatic, so the company never has to worry about downtime for maintenance. Because all data is stored in the Switch SuperNAP, one of the largest and most secure datacenters in the world, compliance and security audits are painless. Customers are thrilled to know their data is protected from security breaches and unwanted intrusion.

“Our customers rely on us to get them the parts they need to be successful,” explains Blair. “We are actively investing in solutions to increase reliability and speed for our customers. jBASE gives us a solid foundation for innovation.”

About Zumasys

Zumasys’ flagship product is jBASE, a proven NoSQL database developed nearly 30 years ago and used by the largest international banks in the world. jBASE is the most proven, scalable and performant document-oriented database on the market and it is ideal for PICK MultiValue applications that need to be modernize and virtualized, onsite or in the Cloud. Zumasys also provides several innovative software products including AccuTerm for remote browser-based access to PICK applications; MultiValue Dashboard for presenting business data within a Web-based graphical interface; MVConnect for RESTful Web Services; DesignBais; and the OpenQM database. The Company was founded in 2000 and is based in San Clemente, California. Learn more at www.zumasys.com or www.jbase.com.

About Encompass Supply Chain Solutions, Inc.

Celebrating 65 years of operations, Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliances and imaging products.  Encompass provides end-to-end solutions for OEMs, retailers, independent dealers, third-party administrators and consumers. Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and Twitter.

New Hire to Strengthen Leadership Team as Company Manages Explosive Growth

Lawrenceville, Ga., August 8, 2018 – Encompass Supply Chain Solutions, Inc., a leading provider of Distribution, 3PL and 4PL solutions for a diverse range of finished goods and replacement parts, today announced that Brad Moszkiewicz – electronics industry veteran and former Panasonic vice president – has been tapped to lead its warehouse operations.

Brad Moskiewicz

In his position as Director of Warehouse Operations, Moszkiewicz will be responsible for managing Encompass distribution centers located in Georgia, Florida and Nevada, which opened earlier this year in Las Vegas. He will play an integral role in the current build out of a new distribution facility in Ft. Lauderdale, Fla., which is replacing the company’s nearby existing warehouse and doubling its capacity.

Encompass’ larger footprint is needed to accommodate added volume driven by the company’s expansion in parts support for such segments as Appliance, HVAC and Computer. It is currently  evaluating other strategic locations across the country to serve its nationwide customer base.

Moszkiewicz brings more than 20 years of experience in operations, supply chain, distribution and customer service management through progressive roles at Panasonic, one of the world’s top manufacturers of a wide range of products including consumer electronics, appliance, audio visual, personal care and many more. Among his many achievements at Panasonic, Moszkiewicz negotiated several vendor contracts, including freight, outsourced labor and call center support that resulted in multi-million-dollar operational cost savings.

Moszkiewicz joins Encompass during a period of exceptional growth in the company’s history, said Scott Cameron, senior vice president of Operations and Service Solutions. In addition to parts distribution volume, Encompass increasingly is taking responsibility for the entire parts supply chain for manufacturers opting to minimize their parts infrastructure costs and enhance aftersales service.

“We are very fortunate to bring someone of Brad’s caliber onto our leadership team,” said Cameron. “As Encompass continues to manage unprecedented volume in our distribution centers, Brad’s proven multi-site operational experience, talent and knowledge will be a tremendous asset to our organization and customers.”

Cameron said Moszkiewicz will be tasked with integrating and standardizing supply chain operations to maximize revenue growth, process innovation and cost reduction. Onboarding new 3PL and 4PL clients and monitoring performance metrics for optimal operational efficiency will be another key part of his role.

Moszkiewicz will also be closely collaborating with the Encompass executive team on planning, budgeting and decision making, enabling the organization to reach its business goals and objectives. Encompass has been aggressively targeting new markets – such as home warranty – to support its growth strategy.

Lawrenceville, Ga., February 15, 2018 – Encompass Supply Chain Solutions, Inc., a leading provider of Supply Chain Logistics, Parts Distribution, 3PL and 4PL solutions for a diverse range of finished goods and replacement parts, today announced it will market and distribute VAIN STHLM headphones and earbuds throughout North and Latin America.

Under an agreement with startup Swedish manufacturer VAIN STHLM, Encompass will initially distribute VAIN’s Original brand ear buds and Commute wireless headphones in the U.S. with plans to eventually expand to Latin America and Canada. Encompass will mainly leverage its flagship distribution center located just north of Atlanta to manage inventory and fulfill orders.

Award-winning industrial designer Lisa Minogue created the look and feel of the products, which feature the classic minimalism of Scandinavian design and are inspired by the aesthetics of the renowned Stockholm subway. The VAIN lines fall within the mid-range and luxury price points.

Encompass has developed a customized e-commerce portal for the online purchase of VAIN products: VAIN.encompass.com.

“We are thrilled to be partnering with VAIN STHLM to introduce their exciting high-end sound products to the U.S.,” said Encompass Director of International Business Development Jose A. Hernandez. “Encompass has extensive expertise assisting electronics manufacturers with turnkey distribution solutions that fast-track leading-edge products to market, and we look forward to working with VAIN to help ensure a highly-successful product launch.”

With a deep passion for design and music, Michael Klingvall launched VAIN STHLM with his brother Mathias in Stockholm, Sweden, from which the company derives its name. Their wide selection of in-ear, lightweight headphones has been available overseas since 2015. Adding on-ear headphones was the next step in optimizing the product line, said Klingvall.

“Our vision was to create innovative, sleek listening devices that could deliver top-quality sound to music-loving, style-conscious people,” said Klingvall. “The ultra-modern design of the Commute and Original lines, combined with their functionality and portability, has so far been extremely enticing to customers.”

Klingvall said the VAIN products have already started to receive positive reviews from the international press for their “style and powerfully rich sound at a reasonable price.”

“While we believe VAIN earphones and earbuds are a clear standout in the global audio market, it is gratifying to receive such great feedback from other experts in the field,” said Klingvall. “With such great independent reviews, our orders are ramping up, particularly in the U.S. It was imperative for us to find a proven distribution partner like Encompass who could quickly step in with the necessary infrastructure and resources to ensure fast delivery to our customers.” 

About VAIN STHLM

VAIN STHLM is a Swedish brand founded in 2012 by two brothers who are passionate about music and making great sound accessible. VAIN STHLM products feature high-quality sound and function finished with a Swedish-inspired minimalistic design.