Encompass to Manage Repair Parts Distribution for Midea America Corp.Kristin Hurst
Deal comprises parts for manufacturer’s full line of Home Appliance parts
Lawrenceville, Ga., February 13, 2019 – Encompass Supply Chain Solutions, Inc., a leading provider of replacement parts and supply chain services for a diverse range of product brands, today announced it has teamed with Midea America Corp. to implement a comprehensive parts supply chain management program to support its products after the sale.
Under an agreement with Midea, Encompass will provide a range of parts and supply chain services, including forecasting, purchasing, warehousing, distribution and call center support. Encompass will serve as a master supplier to Midea’s authorized service providers, self-maintaining retailers and other designated affiliates.
To streamline access to Midea parts, Encompass has developed a special ecommerce portal – midea.encompass.com – which can also be accessed from midea.com. The program will be supported through the Encompass’ Florida, Georgia and Nevada facilities to expedite delivery throughout the U.S.
“Encompass is excited for the opportunity to partner with Midea and support their high-quality home appliances,” said Robert Coolidge, Encompass president and CEO. “Managing parts supply is our core business, and we are committed to providing expert service to Midea and their product repair networks.”
The agreement also outlines specific performance metrics that Encompass is expected to achieve for the program. According to Joe Hurley, Encompass senior vice president of Business Development, the supplier will be measured on such indicators as fill rates, turnaround time, returns processing and more.
“Performance tracking and reporting is an important component of all our supply chain programs,” said Hurley. “We provide full visibility to our clients in real time so they know what’s happening at any stage.”
Jay Reynolds, Midea America Director of After Sales Service, said Encompass’ turnkey capabilities, extensive expertise and service dedication helped drive the agreement.
“The satisfaction of our consumer end users is critical to us and the strength of our brand,” said Reynolds. “We are confident that Encompass will deliver on their expectations and help us provide superior support to Midea products in the market.”
Established in 1968, Midea (SZ:000333) is a publicly listed, Fortune 500 company, that offers one of the most comprehensive ranges in the home appliance industry. Midea specializes in air treatment, refrigeration, laundry, large cooking appliances, kitchen appliances, water appliances, floor care and lighting. Headquartered in Southern China, Midea is a truly global company with over 130,000 employees and operations in over 175 countries. The company has 21 production facilities and 260 logistics centers worldwide. After nearly 50 years of continued growth, Midea now generates annual revenue of more than USD28 billion.
Midea is the world’s largest producer of major appliances and the world’s No. 1 brand of air-treatment products, air-coolers, kettles and rice cookers.* Each year, Midea wins 40+ design awards at different global design shows such as reddot, iF, and Good Design Award.
To learn more about Midea, please visit www.midea.com and www.midea.com/global.
*Euromonitor International Limited; Consumer Appliances 16ed
About Encompass Supply Chain Solutions, Inc.
Formed in 1953, Encompass is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.