Under the agreement, Encompass Parts Distribution will serve as a master parts and components supplier for BriteLite, a premier provider of professional audio equipment, including DJ kits, mixers, speakers, lighting and amplifiers. ESCS will additionally provide repair, advance product replacement and call center services for BriteLite’s DJ Packs through its Encompass Service Solutions division. The company will manage parts and service for BriteLite from its headquarters facility in Lawrenceville, Ga.
Currently, BriteLite primarily offers its products through national rent-to-own chains, which support select BriteLite products through their own service centers.
“As BriteLite continues to expand in the market, it is critical for us to have a reliable parts supply chain and high-quality solution for after sales service to our dealers and end users,” said Arash Shamoeil, president of BriteLite. “We are confident that Encompass is well-equipped to help us achieve our goals.”
“Encompass is very pleased to be partnering with BriteLite to help maintain their products in the marketplace and ensure first-class service to their customers,” said ESCS President Robert Coolidge. “With our proven expertise in managing parts logistics for a broad range of products – from consumer electronics to appliances – we have what it takes to deliver superior performance for BriteLite.”
Encompass Service Solutions will leverage its leading-edge warehouse and distribution facility, depot repair services and call center operations to manage reverse logistics for BriteLite.
“Our highly-skilled technical staff and depth of experience in advance product exchange, service and call center support will be a significant advantage to BriteLite and their consumer
end users and dealers,” said Patrick Joseph, executive vice president and general manager of Encompass Service Solutions.
