Tag - Encompass Parts

09 Jan

Encompass to Manage Supply of Technology Components for Select Intel Computers

Program comprises IntelÂź NUC Mini PCs, Laptops and Elements

Lawrenceville, Ga., January 10, 2023 – Encompass Supply Chain Solutions, a leading provider of replacement parts and supply chain services for a diverse range of product brands, today announced it has finalized an agreement to manage NUC parts for Intel, one of the world’s foremost technology processing manufacturers.

Under the deal, Encompass will serve as a master distributor of components used for the repair of Intel NUC personal computers. NUC (Next Unit of Computing) is a small form factor device or compute element, which contains everything a standard PC does: processor, memory, SSD, LAN or WiFi, as well as support for integrated and discrete graphics options.

Encompass will manage Intel NUC product parts forecasting, purchasing, warehousing, distribution and customer service for both warranty and non-warranty repairs. Components will be available for purchase through the supplier’s ecommerce site encompass.com.

“Partnering with Intel further reinforces Encompass’ strength in the computing vertical,” said Robert Coolidge, Encompass president and CEO. “The experience and capabilities we have gained supporting other top technology brands will be ideally suited for the Intel program.”

Encompass will supply Intel NUC components primarily to end users, as well as business entities, from its distribution centers in seven states. The supplier is obligated to achieve specific performance metrics, such as fill rates, ecommerce uptime, call center availability, turnaround time and others.  Encompass rigorously tracks all key program activity and continually delivers comprehensive reporting to clients.

“We are delighted to be working with Encompass to deliver spare parts support services to our customer base. This will add a new level of repairability to our products.” said Brian McCarson, vice president and general manager of the Intel NUC Group.

About Intel

Intel (Nasdaq: INTC) is an industry leader, creating world-changing technology that enables global progress and enriches lives. Inspired by Moore’s Law, we continuously work to advance the design and manufacturing of semiconductors to help address our customers’ greatest challenges. By embedding intelligence in the cloud, network, edge and every kind of computing device, we unleash the potential of data to transform business and society for the better. To learn more about Intel’s innovations, go to newsroom.intel.com and intel.com.

 About Encompass Supply Chain Solutions

Formed in 1953, Encompass is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.

In 2022, Encompass was acquired by Parts Town to expand its residential parts division. For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and YouTube.

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05 Dec

PT Holdings Rebrands as Parts Town Unlimited, Announces Leadership and Organizational Changes

New brand and structure will support accelerated growth and innovation

ADDISON, Il., Dec. 5, 2022 – PT Holdings, the parent company of Parts Town, a global leader in high-tech distribution of foodservice equipment parts, residential appliance parts, HVAC parts, and related products, today unveiled its new brand, Parts Town Unlimited. In addition, the company has announced a number of organizational changes to further accelerate growth and innovation. Parts Town Unlimited includes 45 unique brands across multiple divisions with nearly $2 billion in annual revenue and over 4,500 team members worldwide. The group is primarily focused on high-tech distribution of mission-critical replacement parts and related products.

The reorganization will support Parts Town Unlimited’s growth strategy, which includes a rapidly expanding product offering and global reach. The company will continue to emphasize digital leadership, operational excellence, and long-term high integrity partnerships, supported by its relentless focus on core values, people, and culture.

“Many companies include the acronym ‘LLC’ after their name, where the first ‘L’ stands for limited. We are going a different direction and focusing on the unlimited growth potential of our business: we are a town without limits,” said Steve Snower, Town Troublemaker (aka CEO), Parts Town Unlimited. “Over the past 19 years of our growth journey, we have updated our organization structure many times. Updating our brand and implementing these leadership changes will position the business for rapid growth in the coming years. We look forward to an exciting future.”

Overview of Parts Town Unlimited
Parts Town Unlimited includes the following divisions:

  • Parts Town, the technology innovator and market-leading distributor of original equipment manufacturer (OEM) foodservice, residential appliance, and HVAC equipment replacement parts. Also known as “Parts Town Americas,” this divisionprimarily serves the U.S., Canada, and Latin America, along with select customers in other international markets.
  • Red Lightning Group, a division that focuses solely on technology innovation to support the foodservice industry and beyond, serves as an incubator to help innovative “Townspeople” bring their ideas to life. Red Lightning Group developed the technologythat underpins Parts In Town, an ecommerce solution designed to help local service companies and distributors grow their businesses, improve equipment up-time by providing quick pickup and delivery of parts in the foodservice industry, and promotegrowth of genuine OEM part sales locally. Red Lightning Group also developed the Parts Town Marketplace, which provides customers an online, one-stop shopping experience for OEM parts beyond the foodservice category, as well as items and products across a
    variety of new categories, eliminating the need for customers to visit multiple websites to find the parts and related products they need.
  • Parts Town Home, the company’s fastest growing capability, includes residential appliance parts, HVAC parts, and consumer electronics parts primarily through its Encompass brand. Parts Town Home has rapidly grown to represent 15% of Parts Town Unlimited’s 2022 revenue, compared to just 3% in 2021.
  • Parts Town Europe, which serves Europe and other international markets through its REPA Group brands, GEV Group, LF Group, EPGC, Atel, and Big Warehouse. Parts Town Europe includes locations across Europe in addition to a presence in both Australia and China.
  • Parts Town UK, which serves the UK through First Choice and Commercial Catering Spares brands.
  • Unlimited Service Group, which supports several local parts and service companies that partner with leading manufacturers in the U.S. and Canada. Individual, local brands will continue to be emphasized, reflecting the unique histories, cultures, expertise, and local focus of each of these businesses.

Leadership Moves
As part of the reorganization, Steve Snower will be focusing his role on group CEO responsibilities, with Clint Holder appointed to the role of Group President, Parts Town Americas. This will allow Snower to lead Parts Town Unlimited’s strategy, drive the company’s vision for growth and innovation, accelerate its acquisition efforts, and build on its unique culture.

“Clint has done an incredible job building unique, high integrity partnerships across the industry. Under his commercial leadership, we have dramatically expanded our master distribution capability and deepened our partnerships with service companies across the industry,” said Snower. “For the past 19 years, I have played the dual role of group CEO and President of Parts Town, and I am excited to turn the president role over to Clint to lead the business forward, allowing me to focus on building out the group vision.”

John McDonough has been named Chairman of Parts Town Europe. McDonough joined Parts Town Unlimited’s board of directors following Parts Town’s acquisition of Heritage Parts in 2019 and has remained an active advisor to the business. McDonough will now re-engage full-time and relocate to Munich, Germany, to partner with Alex Wiegand, CEO of REPA Group, in accelerating Parts Town Unlimited’s global reach.

“I am so excited that John will be a full-time partner in the business. His integrity and experience are unmatched,” said Snower. “As CEO of Heritage Parts, he led the digital transformation of the business and the full transition to genuine OEM parts. His presence with our team in Europe will make a huge impact.”

Miron Washington has been named Chief Digital Officer. He joins Parts Town Unlimited from Home Depot, where he held the role of Vice President of Customer Experience and General Manager of the company’s $3 billion Quote Center business unit. His previous experience includes digital leadership roles at Amazon, Staples, and Hewlett Packard. Washington will be charged with advancing the digital vision of Parts Town Unlimited.

Several other organization changes were announced, all with the intent to accelerate Parts Town Unlimited’s growth and innovation across its target markets.

About Parts Town Unlimited
Parts Town Unlimited is the global leader in high-tech distribution of mission-critical equipment replacement parts and related products and services for the foodservice, residential appliance and HVAC industries. Guided by its core values of Safety, Integrity, Community, Passion, Courage, and Innovation, Parts Town Unlimited delivers infinite possibilities, unlimited potential, and boundless innovation with a focus on people, innovation, and long-term partnerships. Parts Town Unlimited is an organization without limits, led by dreamers who continuously grow and bring value to our partners and amazing opportunities to our team members around the globe.

About Parts Town
Parts Town is the leading, technology innovation-driven distributor of genuine OEM (original equipment manufacturer) foodservice, residential appliance and HVAC equipment repair parts. When there’s a hiccup with any piece of equipment, Parts Town is ready to jump in and help with the most in-stock parts on the planet, innovative technology, and an unmatched customer experience. Customized solutions benefit equipment service technicians of all kinds, as well as chain and independent restaurants, schools, health care facilities and hospitality providers.

By partnering with the top manufacturers of foodservice, residential appliance and HVAC replacement parts, Parts Town improves the supply chain, increases sales of genuine OEM parts and keeps every customer’s business running like clockwork. Parts Town also partners with equipment and supplies dealers of all sizes to offer a one-stop-shop through its Parts Town marketplace.

For more information, visit https://www.partstown.com/.

Contact Information
Katie Whorton
katie.whorton@finnpartners.com
404-569-9901

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02 Dec

Encompass Streamlines Midwest Footprint to Advance Growth Strategy

Significant counter sales improvements also underway

Lawrenceville, Ga., November 14, 2022 – Encompass Supply Chain Solutions, a leading national provider of replacement parts and supply chain services for a diverse range of product brands, today announced it is consolidating four distribution facilities clustered in Ohio and Indiana.

These facilities are among 12 appliance parts counter sales and distribution centers previously maintained by Dayton Appliance Parts (DAP), which has merged with Encompass. The consolidating facilities are in Cincinnati; Indianapolis; Dayton, Ohio; and Castleton, Ind. Their operations will be combined with other nearby Encompass facilities in Cincinnati, Dayton and Metropolitan Indianapolis. The company’s Blue Ash, Ohio warehouse is being transitioned to another distributor.

Additionally, the Dayton facility will transition from primarily a distribution center to focus on counter sales and managing major client programs, such parts supply chain management (4PL). The Greenwood, IN facility will also now be a counter sales location. These facilities will be upgraded to provide a highly merchandised customer experience. Encompass existing operations in Florida, New York, Georgia and Nevada will continue operating as normal.

Joe Wang, Encompass chief strategy officer, said the decision to consolidate the specific four locations was based on service area, building condition, employee impact and other criteria. He said employees at the affected facilities have been offered other roles within the business.

“Dayton Appliance was a strong regional supplier, so having multiple locations in close proximity worked well at the time,” said Wang. “However, Encompass is a national parts supplier, so we had to analyze our entire footprint and determine the best way forward in alignment with our overall business goals.”

Wang said one of Encompass’ key objectives is to expand next-day order delivery to customers coast to coast. As such, the company is investing millions of dollars to add more warehouse automated functionality and expedite throughput.

“In our business, customers can’t wait days on end for a part to come in to repair their refrigerators or laptops or heating and cooling units. They must have their critical appliances and electronics working again yesterday. Encompass is working very hard to help speed up the repair cycle through faster parts delivery.”

Encompass President and CEO Robert Coolidge added that Encompass is continuing to experience record transactional volume, which requires the company to stock more inventory in more places. He said the company is evaluating other areas around the country to open new distribution centers.

“We’ve got immense coverage in the Southeast, Northeast and Midwest, enabling us to reach a majority of the U.S. population in two days or less,” said Coolidge. “We are now evaluating other locales to help us extend that reach further,” said Coolidge.

The Appliance parts market remains a driving factor in the company’s growth, as well as a surge in support for major customer segments like Home Warranty, Extended Warranty and Multifamily Property Management. Encompass also manages the parts supply chain for a number of world-leading brands, including Sony, Panasonic, Liebherr, Braun, Philips and others.

With the integration of Dayton Appliance Parts and the backing of Parts Town – Encompass’ parent company and market-leading distributor of original equipment manufacturer (OEM) foodservice parts – the company is even better positioned to support the repair industry, said Coolidge.

“Going into 2023, our 70th year in business, we could not be more excited about where we’re headed. Foremost, we are committed to delivering an exceptional experience for our customers. Everything we do operationally centers around helping our customers be more successful.”

About Encompass Supply Chain Solutions

Formed in 1953, Encompass is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.

In 2022, Encompass was acquired by Parts Town to expand its residential parts division. For more information, please visit solutions.encompass.com and follow us on LinkedIn and Facebook.

 

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02 Aug

LG Extends Parts Supply Territory for Encompass and Dayton Appliance Parts

Move enables merging distributors to supply LG parts from five new U.S. locations

 Lawrenceville, Ga., August 3, 2022 – Encompass Supply Chain Solutions, a division of Parts Town and leading provider of replacement parts and supply chain services for a diverse range of product brands, today announced LG has authorized Dayton Appliance Parts (DAP) to distribute LG repair parts from DAP’s locations in three states.

DAP – which is integrating with Encompass starting Aug. 6, 2022 – will now be able to ship warranty and non-warranty LG appliance parts from distribution centers in Dayton, Ohio; Columbus, Ohio; Evansville, Ind.; Indianapolis; and Huntington, W. Va.

Encompass is currently working to migrate DAP into its parts inventory, ordering and accounting systems. As each DAP distribution center and counter is transitioned, customers will be directed to Encompass’ ecommerce site encompass.com to place orders going forward. Once integration is completed this fall, nationwide customers of both suppliers will have seamless, one-source access to parts in 10 states, along with pick up service at multiple counters.

Robert Coolidge, Encompass president and CEO and Parts Town divisional president, said Encompass has been focused on expanding its existing manufacturer authorizations to include DAP locations.

“Encompass is a long-time partner of LG, so we are pleased to be able to expand our reach into additional regions,” said Coolidge. “With the addition of DAP’s distribution facilities, we continue to execute on our strategy to expedite parts delivery coast to coast. The new service area enables us to provide next day ground shipping to an even greater number of business and consumer customers.”

Last month, DAP received authorization to supply parts for Midea, another top appliance and HVAC manufacturer. Encompass currently manages repair parts for Midea per a supply chain management agreement formed in 2019.

About Encompass Supply Chain Solutions

In 2022, Encompass was acquired by Parts Town – the global market leader in foodservice equipment parts distribution – to expand its residential parts division, along with Dayton Appliance Parts.

Formed in 1953, Encompass is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.

For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and Twitter.

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19 Jul

Encompass Appoints Appliance Repair Industry Expert to Newly-Created Chief Strategist Role

Joe Wang joins company after stints with Best Buy, ServicePower, Sears

Lawrenceville, Ga., July 19, 2022 – Encompass Supply Chain Solutions, Inc., a division of Parts Town and leading provider of replacement parts and supply chain services for a diverse range of product brands, today announced Joe Wang has been appointed to its first Chief Strategy Officer position.

In this role, Wang will be primarily responsible for maximizing Encompass’ overall customer experience and capitalizing on emerging technologies to help the company meet its aggressive growth objectives. For the past few consecutive years, Encompass has achieved record sales volume and is on pace to continue this trajectory in 2022. Beyond organic growth, Encompass is also integrating with Dayton Appliance Parts, which further highlighted the need for a new strategic leader.

“We could not have asked for a more seasoned, forward-thinking professional than Joe to serve on our executive team,” said Robert Coolidge, Encompass president and CEO and Parts Town divisional president. “I’ve known him for a long time and could not be more excited to have him on our team now filling a critical role.”

Wang has more than 25 years of experience in post-sales product support. Just prior to Encompass, he served as president of In-Home Services for Sears Home Services, the nation’s largest product repair service provider for major appliances and HVAC.

Wang also was chief customer and strategy officer for ServicePower, where he helped grow the field service software company to be the most widely adopted SaaS platform in the major appliances industry in North America and Europe.  Previous to ServicePower, he helped turn around Best Buy’s Geek Squad Repair Services group and launched its secondary markets operations. At the start of his career, Wang worked at major Ford auto dealerships in Detroit and Northern California overseeing parts and service.

“This is an enormous opportunity to leverage my extensive background in process improvement, operational excellence and revenue growth for an organization with such limitless potential,” said Wang. “Even though Encompass has been in business since 1953, they have the energetic, innovative, proven leadership and vision of a startup.”

About Encompass Supply Chain Solutions

Encompass was acquired by Parts Town – the global market leader in foodservice equipment parts distribution – in 2022 to expand its residential parts division, along with Dayton Appliance Parts.

Formed in 1953, Encompass is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.

For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and Twitter.

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05 May

Encompass Appointed Authorized Spare Parts Distributor for Fisher & Paykel Appliances and DCS Grills

Lawrenceville, Ga., May 5, 2022 – Encompass Supply Chain Solutions, Inc., a leading provider of replacement parts and supply chain services for a diverse range of product brands, today announced it has received authorization from Fisher & Paykel to supply factory-certified parts to upgrade, maintain or replace components used in its full line of luxury home appliances.

Under an agreement with Fisher & Paykel, Encompass will serve as an authorized distributor of warranty and non-warranty parts for the manufacturer’s top-quality kitchen and laundry appliances, as well as its DCS brand of premium outdoor grills. The supplier will support Fisher & Paykel’s service network, product dealers and end users through its distribution facilities in Georgia, Florida, Nevada, Ohio and New York.

Encompass has steadily built its appliance parts business over the past several years to become the most OEM-authorized supplier in the country. It is especially adept at assisting high-end brands like Fisher & Paykel deliver exceptional aftersales service to its service network and consumer customers alike.  

“Encompass is very excited to be aligning with Fisher & Paykel to distribute parts for their innovative, luxury home products line,” said Joe Hurley, SVP of Business Development for Encompass. “With Fisher & Paykel, we have further reinforced our position as a simple, fast, one-stop convenient source of parts for major appliance brands.”

Encompass has been singularly focused on enhancing operational efficiency through initiatives such as growing its U.S. footprint, implementing additional warehouse automation and significantly expediting parts delivery. It recently doubled capacity at its Las Vegas facility and opened a new distribution center in Ohio to speed service to customers in the Midwest and West respectively.

“Fisher & Paykel products are designed to stand the test of time and to enrich and improve the lives of our valued customers,” said Fisher & Paykel Spare Parts Manager Curtis Gregory. “As such, it is extremely important for our partners to share our dedication to help keep our products in the best condition possible. Encompass has proven they are just as committed to ensuring our customers are well served and remain delighted with our products.”

In addition to the appliance vertical, Encompass’ distributes repair parts for other products throughout the home such as consumer electronics, HVAC, computer and personal care. Additionally, it offers on-site depot repair, parts warehousing and distribution and complete parts supply management solutions.

About Fisher & Paykel Appliances

Fisher & Paykel, New Zealand’s award-winning appliance brand, has been selling products to change the way people live since 1934. Over time the company has grown into a global organization, now operating in 30 countries with over 4,000 employees and manufacturing in Italy, Thailand and Mexico.

Fisher & Paykel’s design heritage is founded on a pioneering spirit and a culture of curiosity that has challenged conventional appliance design to consistently deliver products tailored to human needs. The company is committed to ongoing research and development with a culture of open innovation, which allows people to work collaboratively to find insights and ideas that connect with customers and respect the planet.

Fisher & Paykel believes everybody deserves good design, because good design is all about making life better. It has built its success on understanding its consumers and designing innovative products such as the award-winning DishDrawerℱ Dishwasher – the world’s first dishwasher in a drawer and the class-leading CoolDrawerℱ multi-temperature drawer.

A part of the wider Haier Group since 2012, Fisher & Paykel has strengthened its presence as a premium home appliance brand. Fisher & Paykel’s New Zealand Design Centre, based at two locations in Auckland and Dunedin, has been recognized as one of the wider Haier Group’s five global research and development centers of excellence.

About Encompass

Formed in 1953, Encompass is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.

For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and Twitter.

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05 Apr

Parts Town Acquires Encompass Supply Chain Solutions, Inc.

Acquisition broadens Parts Town’s offerings of OEM parts for products and appliances throughout the home

Addison, IL – April 5, 2022 – Parts Town, a global market leader in genuine OEM parts distribution and technology, has acquired Encompass Supply Chain Solutions, Inc. (“Encompass”), a leading national distributor of OEM repair parts for the home.

Headquartered near Atlanta, Encompass has grown rapidly in recent years by building strong manufacturer relationships, innovating through supply chain management and e-commerce, and providing excellent customer service. The company maintains six facilities, has close to 250 team members, more than 200 manufacturer relationships, and delivers nearly $200 million in annual revenue. Robert Coolidge, current president, and CEO of Encompass will continue to lead the business with additional investment and support from Parts Town.

“We are excited to partner with Robert and the entire Encompass team. The business has grown impressively under Robert’s leadership, and we are eager to support this great team in any way possible,” states David Wenger, Group President at PT Holdings, Parts Town’s parent company. Wenger continues, “We first entered the residential parts market with our acquisition of Dayton Appliance Parts in early 2021 and have been thrilled with the growth opportunities and manufacturer partnerships that have emerged.

We are eager to take another step forward with Encompass to grow in several product categories, including residential appliance parts and consumer electronics. Our efforts will continue to focus on improving the customer experience and growing genuine OEM parts sales in support of leading manufacturers.”

Following the transaction, Encompass and Dayton Appliance will remain separate entities within PT Holdings with that division focusing on residential parts under the leadership of Robert Coolidge as the Divisional President, who has been with Encompass for 30 years. Coolidge states, “This is an extraordinary opportunity to join a great group of companies. Parts Town is the most innovative, fastest growing parts distributor of any kind and we are eager to gain even more knowledge to better support our customers and manufacturers. The Parts Town team has demonstrated high integrity and has made us

feel very welcomed. We are ready for this next chapter of growth and innovation at Encompass.” To learn more about Parts Town and its offerings, please visit partstown.com.

About Parts Town

 Parts Town is the leading, technology-enabled global distributor of genuine OEM (original equipment manufacturer) parts for the foodservice industry. Driven by its commitment to technology and innovation, Parts Town is expanding to serve new segments including HVAC and residential appliance parts. When there’s a hiccup for any foodservice provider or service technician company, Parts Town is ready to jump

in and help with the most in-stock parts on the planet, innovative technology, and an unmatched customer experience. Its customized solutions benefit foodservice operators, service companies and a growing list of other customer segments. Partnering with more than 1,100 leading manufacturers, Parts Town improves the supply chain, increases sales of genuine OEM parts, and keeps every customer’s business running like clockwork.

Parts Town’s drive for innovation is led by Red Lightning Group, a new and separate division of PT Holdings focusing solely on innovation to support the foodservice industry and beyond, accelerating the pace of breakthroughs that support the group’s diverse customer base. Red Lightning Group’s mission is to boldly strike at lightning speed to deliver game-changing innovation and technology in an effort to discover the next big thing.

For more information, visit partstown.com/.

Media Contact
Linda Ramsey
lramsey@partstown.com
800.438.8898

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15 Mar

Encompass Appointed Authorized Distributor of Bosch Home Appliance Parts

Lawrenceville, Ga., March 15, 2022 – Encompass Supply Chain Solutions, Inc., a leading provider of replacement parts and supply chain services for a diverse range of product brands, today announced it has received authorization from Bosch to supply factory-certified parts for home appliance repairs.

Per an agreement with Bosch, a prominent global appliance maker, Encompass will distribute parts for use in warranty and non-warranty repairs of Bosch high-quality laundry and kitchen products. The deal additionally comprises Bosch luxury kitchen brands Gaggenau and Thermador.

“We could not be more pleased with the opportunity to support the renowned Bosch brand,” said Encompass President and CEO Robert Coolidge. “With the addition of Bosch, Encompass has further reinforced our standing in the market as a convenient single source of repair parts for virtually all the world’s major appliance brands – as well as brands for many other product categories.”

Encompass is one of the nation’s most diversified original parts distributors, supporting numerous verticals beyond Appliance, such as Consumer Electronics, HVAC, Computer, Printer and Personal Care. The company also offers a variety of aftersales services from complete parts supply chain management to repair and refurbishment.

Encompass will leverage its distribution facilities in Georgia, Florida, Nevada, New York and Ohio to warehouse and ship Bosch parts to service centers and end users throughout the U.S. Coolidge said the company is currently assessing other strategic locales for distribution, particularly in the Midwest and West.

“Our goal is to provide next day delivery to as much of the country as we can,” he said. “By listening to our customers, we know it is absolutely critical to get parts where they need to be fast. People simply cannot wait days to get their refrigerators or washing machines fixed.”

About Bosch Home Appliances

Bosch home appliances has been selling high-quality appliances in the United States since 1991. With a focus on engineering products that simplify life, Bosch is known nationwide for raising the standards in quietness, efficiency and design. Bosch frequently receives top ratings in leading consumer publications. Bosch home appliances is part of BSH Home Appliances Corporation, a wholly-owned subsidiary of Munich based BSH Home Appliances Group, the largest manufacturer of home appliances in Europe and one of the leading companies in the sector worldwide. Headquartered in Irvine, CA, the company operates manufacturing facilities in La Follette, Tenn., and New Bern, N.C., housing state-of-the-art factories for dishwashers, ranges, ovens and cooktops. Technology and Development Centers are located in Caryville and Oak Ridge, Tenn., and New Bern, N.C.

About Encompass

Formed in 1953, Encompass is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.

For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and Twitter.

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09 Mar

Encompass Expedites Service to Midwest with New Ohio Parts Distribution Center

Supplier also adds training centers to Ohio and Las Vegas facilities

Lawrenceville, Ga., March 9, 2022 – Encompass Supply Chain Solutions, Inc., a leading provider of replacement parts and supply chain services for a diverse range of product brands, today announced it has opened a fifth parts distribution facility to enhance coverage in the Midwestern U.S.

The new 50,000-square-foot warehouse and distribution center is located in West Chester, Ohio – just outside

Cincinnati – and augments Encompass’ existing distribution centers in Georgia, Florida, Nevada and New York. The operation enables Encompass to expand next-day parts delivery in the Midwest, which is especially critical for the company’s appliance and HVAC repair customers. Components used in the repair of kitchen, laundry and heating and cooling appliances are among Encompass’ top-selling offerings and are key factors driving the company’s record growth over several consecutive years.

“We understand how important it is to get vital home appliances repaired as fast as possible,” said Encompass President and CEO Robert Coolidge. “How long can a family wait to get their refrigerator fixed or the heat working again? Encompass is now well positioned to have critical repair parts delivered overnight to thousands of more customers.”

Encompass supplies parts and accessories to both business and consumer customers via its ecommerce site encompass.com. The company carries parts for products throughout the home in addition to appliances, including electronics, computers, printers, personal care goods and many others.

All Encompass facilities offer will call, enabling local customers to pick up parts same day if they choose. Coolidge said the company is currently evaluating sites for further expansion, particularly in Western markets.

Encompass recently doubled the size of its Las Vegas distribution center to increase stocking positions of high demand parts. Beyond accommodating more inventory, Coolidge said space has been carved out for a second Training Center in Las Vegas to complement those located at Encompass’ Georgia headquarters and the new Ohio operation. The company offers both virtual and onsite laundry and kitchen appliance and HVAC repair classes from top tier industry trainers. The training facilities are also available to Encompass business partners for any needs they may have, such as introducing new products to their service networks.

“Encompass strives to be much more than just a parts distributor,” said Coolidge. “We work hard to deliver the tools and resources needed to strengthen the entire aftersales supply chain.” 

About Encompass Supply Chain Solutions, Inc.

Formed in 1953, Encompass is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.

For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and Twitter.

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01 Mar

Encompass Integrates with Rossware Business Platform

Simplifies repair servicer access to home appliance spare parts

Lawrenceville, Ga., March 2, 2022 – Encompass Supply Chain Solutions, Inc., a leading provider of replacement parts and supply chain services for a diverse range of product brands, today announced it has connected to Rossware Computing’s business management system for streamlined appliance parts purchasing.

Rossware’s ServiceDesk solution offers extensive functionality to assist repair service companies with all facets of their business from initial call taking and dispatch to parts inventory management and accounting. Integration with Encompass enables users to quickly order appliance parts online right from ServiceDesk without having to visit the supplier’s ecommerce site.

“Connecting with ServiceDesk greatly simplifies parts procurement for Encompass customers that use the platform,” said Encompass President and CEO Robert Coolidge. “The appliance service industry is more stretched to capacity than ever before, so anything that can be done to help expedite and streamline the repair process is a bonus.”

ServiceDesk integrates with Encompass via API, enabling users that are existing Encompass customers to view real-time parts availability and pricing, submit orders and check delivery status from a single dashboard. 

“We developed ServiceDesk to offer the repair industry a comprehensive one-stop solution to manage their business,” said Rossware President and CEO Glade Ross. “Integrating with parts distributors like Encompass is another value add for the thousands of servicers that use our platform.”

Coolidge said Encompass was among the first parts suppliers to implement direct system connectivity to partners such manufacturers, warranty providers and other entities similar to Rossware. The company recently added RESTful services as an upgraded integration option.

“Encompass was at the forefront of leveraging technology to enable fast, easy access to our parts inventory and order placement system,” said Coolidge. “With ServiceDesk, we are able to further assist the service industry in more easily obtaining the parts they need right away to perform critical appliance product repairs.”  

About Rossware

Rossware Computing, Inc. is dedicated to the production and robust support of innovative solutions to real and operational servicing needs. We are continuously and rapidly developing and improving. Our biggest input is the real-life experience among thousands of active and intelligent users. To maximize the benefit of feedback from those users, we foster a corporate culture that attracts and retains creative, practical, and energetic employees who are driven to “make computers think”. . . in particular, for the very and specific purpose of making our clients’ lives better. 

About Encompass

Formed in 1953, Encompass is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.

For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and Twitter.

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