Press Releases

Lawrenceville, Ga., June 21, 2017 – Encompass Supply Chain Solutions, Inc., a leading provider of Distribution, 3PL and 4PL solutions for a diverse range of finished goods and replacement parts, today announced it has finalized an agreement to continue managing repair parts supply for the Philips brand, which is licensed by Funai Service Corporation.

Under the renewal agreement, Encompass will continue to procure, warehouse and distribute replacement parts for Philips’ full line of television and video products. Encompass will supply Philips parts to authorized service centers, self-maintaining retailers, third-party administrators, end users and other distributors through distribution centers in Georgia and Florida.

Encompass has managed the parts supply chain for the Philips brand since 2008 when it initially launched the innovative service, which has grown to include such major clients as Sony, Panasonic, Toshiba, Haier and Lenovo. With parts supply chain management, Encompass drives all aspects of parts distribution from planning and sourcing to reverse logistics.

“Encompass appreciates the longstanding relationship we have had with Funai and the world-leading Philips brand,” said Joe Hurley, Encompass senior vice president of Business Development. “Funai was one of our first partners to realize the value of leveraging our infrastructure, resources and decades of experience to alleviate the burden of parts management. We welcome the opportunity to continue providing superior aftersales support to help further strengthen loyalty to Philips branded products.”

About Encompass Supply Chain Solutions, Inc.

Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliances and imaging products.  Encompass provides end-to-end solutions for OEMs, retailers, independent dealers and third-party administrators.

Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visit encompass.com and encompassparts.com and follow us on Facebook, LinkedIn and Twitter.

Lawrenceville, Ga., June 8, 2017 – Encompass Supply Chain Solutions, Inc., a leading provider of Distribution, 3PL and 4PL solutions for a diverse range of finished goods and replacement parts, today announced it has begun supplying lawn and garden parts from several major brands.

Encompass is distributing lawn and garden parts to build on the company’s ongoing strategy to serve as a one-stop provider of repair components for a full range of products in the home.  Among the top lawn and garden manufacturer brands Encompass will distribute in time for the active summer season are Troy Bilt, Craftsman, Powermate, Poulan Pro, Bolens, White Outdoor and Weedeater with others to be added.

Encompass is one of the most diversified parts distributors in the country, supporting numerous product categories, such as Consumer Electronics, Major/Small Appliance, HVAC, Computer, Printer, Personal Care and many more. In addition to replacement parts, the company offers a variety of aftersales services from product returns management to repair and refurbishment.

Encompass Senior Vice President of Business Development Joe Hurley said the company is even more well positioned to support extended warranty contracts that cover a comprehensive selection of products both inside and outside the home.

“We are laser focused on enhancing our value proposition as a convenient single source of parts for just about any product you can find in a home from the kitchen to the back yard,” said Hurley. “The fact that we have been experiencing record sales over the past two quarters clearly demonstrates the success of our strategy. We will continue to pursue additional product verticals to strengthen our offering and serve customers looking for a streamlined parts source.”

Lawn and garden parts can be searched for and ordered from Encompass’ e-commerce site, encompassparts.com.

About Encompass Supply Chain Solutions, Inc.
Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliances and imaging products.  Encompass provides end-to-end solutions for OEMs, retailers, independent dealers and third-party administrators.

Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visit encompass.com and encompassparts.com and follow us on Facebook, LinkedIn and Twitter.

Lawrenceville, Ga., May 4, 2017 – Encompass Supply Chain Solutions, Inc., a leading provider of Distribution, 3PL and 4PL solutions for a diverse range of finished goods and replacement parts, today announced its 5-year partnership with ServicePower is enhancing focus to jointly support home warranty underwriters that increasingly are expanding coverage to electronic devices.

Today, the standard home warranty typically covers major appliances and systems such as HVAC, plumbing and electrical. Underwriters are now trending toward extending coverage to all appliances, televisions, mobile devices and other products that more commonly are protected by separate extended warranties.

As the home warranty industry continues to evolve its offerings, Encompass and ServicePower – a market leader in mobile workforce management software – have augmented their service solutions to aid underwriters in meeting expanded contract obligations. ServicePower’s robust platform helps control and schedule the work of field service resources supporting 27 diverse industries, while Encompass supplies repair parts for everything from appliances and consumer electronics to pool and spa and lawn and garden products.

Encompass and ServicePower first entered into an agreement in 2012 to jointly market both companies’ comprehensive aftermarket services. Like Encompass, ServicePower seeks to add value to the aftermarket supply chain by leveraging strategic partnerships and innovative technology. Together, they presently support numerous entities throughout the warranty and extended warranty repair cycle.

Encompass is integrated with the ServicePower platform to simplify access to its comprehensive database of factory original service parts, providing one-stop sourcing. Technicians servicing an array of products who receive work through the ServicePower applications can easily search for and order replacement parts through Encompass. Encompass then delivers data back to ServicePower to assist in warranty claims validation and returns notification.

“One of the reasons our partnership has been so successful is that we are able to offer a wealth of valuable services to multiple diverse vertical markets from one combined source,” said  Encompass President and CEO Robert Coolidge. “While our current focus is on supporting the major appliance industry, our innovative business model enables us to serve many different vertical markets. By integrating with ServicePower, we help deliver a much more streamlined repair process, which is especially beneficial to whole home warranty underwriters seeking a single solution for multiple coverage options.”

ServicePower Chief Services Officer Joe Wang said that through the integration with Encompass, “we offer service professionals expedited access to parts needed for just about any repair imaginable. Combined with shortening the warranty claims process, our business partnership has been extremely successful for clients across many different industries.”

About ServicePower
ServicePower is the only mobile workforce management platform which facilitates true, multifactor schedule optimization and intelligent dispatching to employed or contracted workforces, while providing the most robust claims and warranty management software in the industry, as well as full mobilization of on-site process to support every field based event. ServicePower’s platform supports organizations with high transaction volumes, high asset values or high personnel costs as each transforms their businesses, capturing new business opportunities and producing measurable, valuable customer outcomes. 

For more, visit servicepower.com.

About Encompass Supply Chain Solutions, Inc.
Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliances and imaging products.  Encompass provides end-to-end solutions for OEMs, retailers, independent dealers and third-party administrators.

Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visit encompass.com and encompassparts.com and follow us on Facebook, LinkedIn and Twitter.

Lawrenceville, Ga., April 19, 2017 – Encompass Supply Chain Solutions, Inc., a leading provider of Distribution, 3PL and 4PL solutions for a diverse range of finished goods and replacement parts, today announced it is continuing to build on its existing integration with ServiceBench to enhance service throughout the post-sales supply chain.

Encompass connects to business management software developed by ServiceBench – a top name in service management solutions – to provide the repair industry with convenient access to Encompass’ comprehensive spare parts inventory.  These enhancements enable servicers of appliance, HVAC and consumer electronics products to save time by quickly checking availability of replacement parts, placing orders and seamlessly returning new/unused and core parts. The integration with ServiceBench software also allows Encompass to deliver key data in real time to manufacturer service administrators to assist in servicer claims validation.

“As one of the most diverse parts suppliers in the country, Encompass maintains more than eight million parts in our database for dozens of product categories,” said Joe Hurley, senior vice president of Business Development, Encompass. “With connectivity to the ServiceBench platform, servicers across multiple industries can expedite the repair process by easily finding and ordering parts for just about any product.”

“ServiceBench business management software seamlessly connects trading partners in the service supply chain to drive out inefficiencies, while maximizing the customer service experience for repair service providers,” said Louis Rose, ServiceBench vice president of operations. “With the participation of parts suppliers like Encompass, we help repair service providers to improve first time call fix rates and onsite service call schedules, and help minimize time spent searching for hard-to-find and other critical parts needed for product repairs.”

About Encompass Supply Chain Solutions, Inc.

Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliances and imaging products.  Encompass provides end-to-end solutions for OEMs, retailers, independent dealers and third-party administrators.

Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visit encompass.com and encompassparts.com and follow us on Facebook, LinkedIn and Twitter.

 Among contributing factors, company cites strategic partnerships,  service enhancements and new lines  

Lawrenceville, Ga., February 2, 2017 – Encompass Supply Chain Solutions, Inc. a leading provider of Distribution, 3PL and 4PL solutions for a diverse range of replacement parts and finished goods, today announced it has experienced a significant uptick in revenue and units sold due to a number of innovative business factors.

The company’s growth increase into the first quarter of 2017 surpasses that of any other period within its nearly 65-year history. With roots in consumer electronics parts supply, Encompass today maintains one of the most diversified spare parts inventories in the country, distributing components for everything from major appliances and HVAC units to personal care items and computers. The company has been aggressively expanding into new vertical markets – such as the toy industry – to enhance single-source support to a host of clients, particularly warranty companies, service networks and major retailers.

“Encompass would not be experiencing this level of success without the vital relationships we have formed with world-leading OEM vendors, strategic business partners and service dealers,” said Encompass President and CEO Robert Coolidge. “They are our life line, and we appreciate the ongoing confidence they have in us to ensure superior service throughout the supply chain.”

To provide strong hands-on support, Encompass routinely embeds staff at client locations to offer fast assistance with claims resolution, parts procurement, end user support and more. Encompass is also one of the only distributors in the country to operate its own on-site repair and reverse logistics service to deliver comprehensive end-to-end solutions for every segment of the supply chain from forward logistics to returns management. Additionally, the company just opened a new Training Center at its Atlanta-area headquarters to help bolster the skillsets of field and depot service technicians across multiple disciplines.

All of these innovative business initiatives are clearly driving the company’s growth – as evidenced by recent month-over-month performance, according to Coolidge.

“Encompass has long realized that to remain a critical part of the supply chain, we must continue increasing our value to the entire industry beyond simply distributing spare parts for television repair,” he said. “What we’re seeing now in terms of business development is directly reflected in our strategy to broaden our services and product offerings and strengthen support to our business partners.”

Coolidge said the company plans to remain on its growth trajectory by focusing extensive resources on consumer e-commerce sales through improvements to its site, encompassparts.com, launch of a new finished goods-only website and search engine optimization efforts. Increasing the speed and efficiency of warehouse operations is another key area of opportunity, as well as seeking new business partners that realize the importance of a dependable aftermarket solution to retain brand loyalty.

“Our most successful clients are those that understand how critical it is to support their products  after the sale,” said Coolidge. “Encompass provides an extra level of service that helps instill confidence in client brands among end users and service techs alike. It’s this type of unparalleled support that is expected to fuel our growth throughout 2017 and beyond.” 

About Encompass Supply Chain Solutions, Inc.

Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliances and imaging products.  Encompass provides end-to-end solutions for OEMs, retailers, independent dealers and third-party administrators.

Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visit encompass.com and encompassparts.com and follow us on Facebook, LinkedIn and Twitter.

Lawrenceville, Ga., January 4, 2017 – Encompass Supply Chain Solutions, Inc. (“Encompass” or “the Company”) a leading provider of 3PL and 4PL solutions for a diverse range of replacement parts and finished goods, today announced it has been selected by Warrantech, an AmTrust Financial Services Company and one of the country’s largest extended warranty administrators, to help provide parts and product procurement in support of Warrantech’s extended warranty service objectives.

Encompass will provide repair parts to the Warrantech service network, or replacement products in the event parts are not readily available or repairs are not economically feasible. The Company’s highly-seasoned Purchasing team will leverage its global network of vendors to support multiple product categories, including Consumer Electronics, Home Appliance, Heating and Cooling, Computer, Imaging, Mobile Devices and others.

Encompass Purchasing will be focused on creating a world-class service experience for Warrantech’s customers and the brands it supports, while helping to manage costs, decrease turn time and positively impact severity.

Encompass expects to reduce expensive buyouts to consumers. As Encompass President and CEO Robert Coolidge noted in a recent blog post, the use of gift cards or other means for warranty reimbursement to consumers versus repair or replacement is costly to warranty companies and raises the risk of brand displacement for manufacturers.

“In our ongoing mission to help our clients be more successful, we aim to curtail the industry practice of compensating consumers with gift cards to replace a defective product,” said Coolidge. “This can lead to brand displacement and decreased customer satisfaction as end users are now being tasked to find another product. Manufacturers should want to do whatever it takes to keep their brand in the customer’s home and maintain low repair costs.”

To provide hands-on service to Warrantech, Encompass will embed a dedicated team of Encompass employees within the Warrantech infrastructure, as well as inside key partner facilities – a practice that Encompass has deployed with other strategic partners with great success.

“Working side-by-side with Warrantech on site will enable Encompass to more efficiently resolve issues and eliminate communication gaps to help expedite customer claims resolution,” said Ariel Gorelik, Chief Operating Officer, Warrantech. 

About Warrantech

Warrantech is a subsidiary of AmTrust Financial Services, a multinational property and casualty holding company that is rated “A” (Excellent) by A.M. Best Company for their financial strength and stability. An innovative, technology-driven company, AmTrust brings its financial strength to Warrantech, enabling it to offer a unique, bundled approach that includes both underwriting and administration. This creates transparency and visibility to information that enables customers to change and create plans that are both highly customized and profitable. 

About Encompass Supply Chain Solutions, Inc.

Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliances and imaging products.  Encompass provides end-to-end solutions for OEMs, retailers, independent dealers and third-party administrators.

Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visit encompass.com and encompassparts.com and follow us on Facebook, LinkedIn and Twitter.

Lawrenceville, Ga., December 15, 2016 – Encompass International, a division of Encompass Supply Chain Solutions, Inc., a leading provider of 3PL and 4PL solutions for a diverse range of finished goods and replacement parts, today announced its Brazilian unit will be operating within 51 Carrefour hypermarkets in Brazil to assist customers with product usage in an attempt to substantially minimize the amount of purchased goods being returned.

Offering a combination of food and non-food items, Carrefour is one of the largest hypermarkets in Brazil with more than 100 stores located throughout the country. To control soaring product returns volume, the company has teamed with Encompass to establish in-store Customer Contact Centers in 50 locations initially.

After purchasing any electronic product, Carrefour customers are encouraged to check into the center where a service team member will assist them with any needed device set up and ensure the product is working properly prior to leaving the store. Such products will include televisions, computers, cameras, phones, small appliances – anything powered by electricity. Customers opting not to go through the performance check process must later return products directly to the manufacturer instead of Carrefour.

“Most products returned to the store as malfunctioning are typically in good working order,” said Jose Hernandez, general manager of Encompass International. “Our role is to enhance the buying experience for customers so they leave a Carrefour store confident that their electronics are fully functional. At the same time, we’re helping to reduce product returns, which are very costly to retailers.”

In addition to performance checks, Encompass will offer carry-in repair service for a variety of electronics and will sell product accessories, such as HDMI cables, Bluetooth speakers and more.

Hernandez said the Customer Contact Center concept should be a game changer for retailers.

“Consumers return millions of goods annually that retailers must collect, transport, store and dispose of at significant cost,” said Hernandez. “Brazil has stringent rules limiting the resale of returned goods – even those in good condition – so this service should be a huge advantage to stores, while also assisting consumers in the proper use of their devices.”

About Carrefour

As a multi-local, multi-format and omni-channel retailer, Carrefour employs more than 380,000 people worldwide. With 12,300 stores in more than 30 countries, the group generated revenues of €104.4 billion under banners in 2015. Carrefour is a partner for daily life. Every day, it welcomes more than 13 million customers around the world. Carrefour is committed through its actions to sustainable and responsible trade. The Group’s Corporate Social Responsibility worldwide approach is built on three pillars: fighting against waste in all its forms, protecting biodiversity and working alongside the company’s partners. For more information: https://www.carrefour.com.br/, @CarrefourGroup on Twitter.

About Encompass International

Encompass International is part of Encompass Supply Chain Solutions, Inc., a U.S. based market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliances and imaging products. Encompass provides end-to-end solutions for OEMs, retailers, independent dealers and third-party administrators. The company manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal.

Encompass International serves Latin America and parts of Europe with a host of reverse logistics solutions and replacement parts from top global manufacturer brands.

Lawrenceville, Ga., November 8, 2016 – Encompass Supply Chain Solutions, Inc., a leading provider of 3PL and 4PL solutions for a diverse range of finished goods and replacement parts, today announced that in addition to the Lenovo Idea brand, it will provide computer parts support for the Think brand. Encompass recently received in substantial inventory comprising replacement parts for consumer and commercial Idea and Think tablets, laptops and desktops. Encompass supplies end users, authorized service centers, retailers and third-party administrators with genuine parts for out-of-warranty repairs; Lenovo provides in-warranty parts. To assist customers in quickly finding the Lenovo parts they need, Encompass developed a customized e-commerce web portal – lenovo.encompass.com.

Encompass first began supporting the Idea brand through an agreement with Lenovo executed last fall.

“We appreciate our growing partnership with Lenovo and the opportunity to now add repair parts for the Think brand,” said Eddie Cafferty, Encompass Director of Computer Vertical Business Development. “Backed by our extensive experience with Idea, we are well positioned to provide a superior experience to the Think customer base.”

Lenovo National Parts Sales Manager Mike Rumple agreed that Encompass’ success with the Idea brand will be extended to Think product support.

“Lenovo is dedicated to ensuring dependable access to the components needed to maintain our products post-warranty,” said Rumple. “Encompass has proven to be a strong partner that has so far delivered exceptional aftermarket service to our valued customers, and we expect this to continue.”

About Lenovo
Lenovo is a US$39 billion personal technology company, the largest PC company in the world, serving customers in more than 160 countries. Dedicated to building exceptionally engineered PCs and mobile internet devices, Lenovo’s business is built on product innovation, a highly-efficient global supply chain and strong strategic execution. Formed by Lenovo Group’s acquisition of the former IBM Personal Computing Division, the company develops, manufactures and markets reliable, high-quality, secure and easy-to-use technology products and services. Its product lines include legendary Think-branded commercial PCs and Idea-branded consumer PCs, as well as servers, workstations, and a family of mobile internet devices, including tablets and smartphones. As a global Fortune 500 company, Lenovo has major research centers in Yamato, Japan; Beijing, Shanghai and Shenzhen, China; Sao Paulo, Brazil, and Raleigh, North Carolina. For more information see www.lenovo.com.

About Encompass Supply Chain Solutions, Inc.
Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliances and imaging products.  Encompass provides end-to-end solutions for OEMs, retailers, independent dealers and third-party administrators.

Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visit encompass.com and encompassparts.com and follow us on Facebook, LinkedIn and Twitter.

Manufacturer ‘America’s fastest-growing TV brand’

Lawrenceville, Ga., October 31, 2016 – Encompass Supply Chain Solutions, Inc., a leading provider of 3PL and 4PL solutions for a diverse range of finished goods and replacement parts, today announced it will now supply parts for the TCL television brand in the United States. TCL is the third largest television manufacturer in the world, which recently entered the U.S. market and has quickly become America’s fastest-growing TV brand.

Encompass will supply parts for both warranty and non-warranty repair of TCL’s full line of televisions, including its current LED HDTV models. Encompass is one of the most diversified parts distributors in the country, comprising numerous product categories, such as Consumer Electronics, Major/Small Appliance, Office Equipment and Health and Wellness. Encompass recently added major Pool and Spa brands, and is working to build Plumbing and Electrical verticals to support the Home Warranty industry.

“Encompass has been a leader in consumer electronics parts distribution for more than 60 years,” said Joe Hurley, Encompass senior vice president of Business Development. “Combined with our extensive experience in supporting global manufacturers new to the U.S. market, we are very well positioned to provide superior service for the TCL brand.”

Encompass will leverage its distribution facilities in Georgia and Florida to supply parts to TCL’s customer base. Parts will be available through the Encompass e-commerce website encompassparts.com.

About TCL

TCL is one of the fastest growing consumer electronics and TV brands in North America. Already one of the world’s best-selling TV brands, TCL (The Creative Life) was founded more than 30 years ago and prides itself on delivering high quality products featuring stylish design and the latest technology. With extensive manufacturing expertise, a vertically integrated supply chain, and state-of-the-art panel factory, TCL offers innovative televisions, including the award-winning TCL^® Roku^® TV.

For more information about TCL, please visit http://www.tclusa.com/.  

 About Encompass Supply Chain Solutions, Inc.

Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliances and imaging products.  Encompass provides end-to-end solutions for OEMs, retailers, independent dealers and third-party administrators.

Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visit encompass.com and encompassparts.com and follow us on Facebook, LinkedIn and Twitter.

Lawrenceville, Ga., October 12, 2016 – Encompass Supply Chain Solutions, Inc., a leading provider of 3PL and 4PL solutions for a diverse range of finished goods and replacement parts, today announced it will maintain strong parts support for the Sharp brand in the wake of Hisense acquiring the Sharp brand.

Encompass has been a long-time distributor of Sharp replacement parts to major retailers, rent-to-own businesses and repair service businesses. In July 2015, Hisense and Sharp announced that Hisense will be purchasing all equity and assets of Sharp’s TV factory in Mexico, with rights to use the Sharp brand name and all its channel resources in both the North and South American regions.

Sharp is the latest in a long line of other television manufacturers to enter into licensing agreements.

“As the consumer electronics industry continues consolidating, Encompass is more than capable of adapting to changing conditions to deliver the strong aftersales support needed to maintain manufacturer brand loyalty,” said Joe Hurley, Encompass senior vice president of Business Development. “We are pleased to have the opportunity to continue supplying parts for one of the most renowned consumer electronics brands in the world.”

Hurley added that ensuring efficient, responsive aftermarket service is key to retaining brand strength.

“As long as manufacturers – along with parts suppliers, warranty claims administrators and service networks – execute as team to continue providing reliable product support, it shouldn’t matter what’s behind the manufacturing curtain,” said Hurley. “With strong backing, the brand will have a much better chance to retain its quality status in the minds of consumers.” 

About Encompass Supply Chain Solutions, Inc.

Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliances and imaging products.  Encompass provides end-to-end solutions for OEMs, retailers, independent dealers and third-party administrators.

Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visit encompass.com and encompassparts.com and follow us on Facebook, LinkedIn and Twitter.