Press Releases

Lawrenceville, Ga., March 19, 2013 — Encompass Supply Chain Solutions, Inc, a leading provider of forward and reverse logistics for a diverse range of electronics products and replacement parts, today announced it has expanded its service offerings to include comprehensive managed print services solutions through a partnership with DOCUWISE.

Under the agreement with DOCUWISE, Encompass will market DOCUWISE’s full suite of services designed to help businesses more efficiently manage their entire print environment and control printing costs. DOCUWISE specializes in delivering turnkey managed print solutions distributed through value-added resellers leveraging its proprietary PESO™ (Print Environment System Organizer) cloud-based platform.

DOCUWISE services include remote document output monitoring; print cost reduction analysis; replenishment of consumables (toner and ink cartridges) and supplies/parts (fusers and maintenance kits); and on-site print device maintenance and repair. The solution is OEM and vendor neutral, covering all major brands and models of laser printers, copiers, multifunction print devices, fax machines, wide format printers and plotters.

“We are excited to be broadening our service offerings with value-added solutions that can significantly enhance print management for organizations of all sizes,” said Encompass President and CEO Robert Coolidge. “At a time when most businesses are looking for ways to improve the bottom line, optimizing the print environment is a key, but often overlooked, pathway. After considering the field of managed print services providers, we believe DOCUWISE can provide the most beneficial and complete solutions to best assist our customers.”

DOCUWISE CEO Ron Harris said an effective managed print program goes far beyond replacing toner cartridges and repairing devices. DOCUWISE programs address every aspect of printing costs from elimination of inventory carrying costs to assisting IT departments in overseeing print device population to ultimately extending the useful life a company’s print device assets.

“Our overall mission is to move businesses toward effective, efficient and environmentally- conscious document automation, while reducing document output costs,” said Harris. “With partners like Encompass, we are able to extend our highly-effective solutions nationwide and dramatically improve print management for business customers.”

About DOCUWISE
DOCUWISE is a Hybrid Managed Print Solutions Provider. The DOCUWISE MPS solution is Turnkey and was created exclusively for IT Service Providers. Our proprietary cloud- based MPS-RMM platform PESO™ allows VARs and MSPs to monitor, manage and automate an unlimited number of Document Output Environments simultaneously.

The PESO™ MPS-CRM guides an MPS Partner through the entire MPS process from prospecting to implementation: it’s comprehensive, easy to use and intuitive. PESO™ includes online training, remote monitoring, data tracking, supply fulfillment, nationwide on-site service, helpdesk, automated billing options, TCO analysis, rightsizing, asset allocation, proposals, contracts, implementation and optimization.

About Encompass Supply Chain Solutions, Inc
Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliance and imaging products. Encompass, through its business units Encompass Parts Distribution and Encompass Service Solutions, provides end-to-end solutions for OEMs, retailers, independent dealers and third-party administrators.

Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visitencompass.com and follow us on Facebook.

Lawrenceville, Ga., March 5, 2013 — Encompass Supply Chain Solutions, Inc, a leading provider of forward and reverse logistics for a diverse range of electronics products and replacement parts, today announced it has appointed Delbert Bray to the position of Vice President of Channel Development.

Bray’s initial focus will be on growing the company’s presence in the Appliance vertical market. He will manage all aspects of Encompass’s Appliance business, including sales, non-purchasing vendor relations and customer service, and will be also be responsible for attaining new lines.

“Delbert is a key addition to the Encompass team and is part of our overall strategy to aggressively expand into vertical markets outside of consumer electronics,” said Encompass President and CEO Robert Coolidge. “With his experience and extensive industry connections, I am confident he will be a strong advantage to Encompass and provide us a significant competitive edge in the market.”

Bray has over 15 years of experience in business development and customer service, most recently with GE Consumer Home Services where he was general manager of Parts and Accessories for the past eight years. In this role, Delbert directed all business activities for GE’s Parts and Accessories division, including staffing, engineering, new product development, marketing and distribution. He led a team of 280 managers, business developers and call center associates responsible for over 169k SKUs. During his tenure, he grew the division from $162M in annual revenue to $554M and earned numerous annual GE performance awards.

Prior to GE, he served as vice president of Contact Center Operations for GE subsidiary, ASI, and general manager of Business Development for General Motors. He received a Master’s Degree in Industrial Psychology from John F. Kennedy University and a B.A. Degree in Social Psychology from Ohio University. Bray is also Lean Six Sigma Certified.

“Delbert’s impressive background, combined with his Six Sigma certification, will benefit Encompass throughout multiple functional areas beyond business development,” said Encompass Vice President of Business Development Joe Hurley. “We look forward to leveraging his expertise as we seek to take Encompass to the next level.”

About Encompass Supply Chain Solutions, Inc
Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliance and imaging products. Encompass, through its business units Encompass Parts Distribution and Encompass Service Solutions, provides end-to-end solutions for OEMs, retailers, independent dealers and third-party administrators.

Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visitencompass.com and follow us on Facebook.

Lawrenceville, Ga., February 7, 2013 – Encompass Supply Chain Solutions, Inc., a leading provider of forward and reverse logistics for a diverse range of electronics products and replacement parts, today announced it has finalized an agreement with Konica Minolta Business Solutions U.S.A., Inc. to provide in-warranty laser printer repair services and distribute original replacement parts, supplies, printers and multi-function systems.

Under the agreement, Encompass will serve as an Authorized Konica Minolta Printer Service Facility, as well as an Authorized Reseller. Konica Minolta is a leader in advanced document management technologies, application solutions and IT services from the desktop to the print shop. Encompass supplies replacement parts for top imaging brands, such as HP, Lexmark, Epson and OKI, and provides high-tech repair services for a host of imaging and consumer electronics products.

“Encompass is pleased to have the opportunity to support Konica Minolta and their end users by leveraging both our service repair and distribution expertise and resources,” said Robert Coolidge, president and CEO of Encompass Supply Chain Solutions. “We have the unique capability to provide end-to-end solutions from a single source to our clients, which improves service to their customers, streamlines their vendor management and strengthens their brand in the market.”

Encompass will supply parts and products and perform repair services for Konica Minolta from its headquarters facility in Lawrenceville, Ga. outside Atlanta.

About Konica Minolta

Konica Minolta Business Solutions U.S.A., Inc. is a leader in advanced document management technologies and Managed IT Services for the desktop to the print shop. For the fifth consecutive year, Konica Minolta was recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys. BLI has named Konica Minolta 2012 “Document Imaging Solutions Line of the Year” and “A3 MFP Line of the Year” award winner for the company’s solution portfolio and award-winning line of bizhub Multifunctional Products. For more information, please visit CountOnKonicaMinolta.com and follow Konica Minolta on Facebook (@Konica Minolta Business Solutions U.S.A), YouTube (@KonicaMinoltaUS), and Twitter (@KonicaMinoltaUS).

About Encompass Supply Chain Solutions, Inc.

Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliance and imaging products. Encompass, through its business units Encompass Parts Distribution and Encompass Service Solutions, provides end-to-end solutions for OEMs, retailers, independent dealers and third-party administrators.

Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visit encompass.com and follow us on Facebook.

Kristin Hurst

Director of Marketing

Ph: 954.474.0325

khurst@encompass.com

Lawrenceville, Ga., October 22, 2012 – Encompass Supply Chain Solutions, Inc., a leading provider of forward and reverse logistics for a diverse range of electronics products and replacement parts, today announced it has finalized agreements with both Alpine Electronics of America, Inc. and Clarion Corporation of America to distribute original replacement parts for their full line of mobile electronics products.

Encompass will supply parts for Alpine and Clarion, top names in mobile audio, through its division Encompass Parts Distribution. Alpine is a manufacturer of audio, video, navigation and driver assistance products for consumers and leading auto makers. Clarion produces car TV and multimedia systems, car audio systems, rearview monitor systems and fixed and transportable navigation products.

“Encompass is pleased to add these world leading brands to our already extensive list of manufacturers,” said Robert Coolidge, president of Encompass Parts Distribution. “With our 60 years of parts logistics expertise and specialization in consumer electronics products and aftermarket service, Encompass is an ideal solution to support Alpine and Clarion.”

Encompass will supply Alpine and Clarion spare parts from its distribution facility in Lawrenceville, Ga. outside Atlanta.

About Alpine

Alpine Electronics of America, Inc., is the industry-leading manufacturer of high performance mobile electronics, founded in 1978. Alpine is the only manufacturer specializing in mobile multimedia, an integrated system approach incorporating digital entertainment, security and navigation products for your mobile entertainment. As a consolidated subsidiary of Alps Electric Co., Ltd., one of the world’s premier manufacturers of electronic components for computer, communications and car electronic equipment, Alpine is the specialized supplier of quality mobile electronics systems.

About Clarion

Clarion Corporation of America, headquartered in Cypress, California, is a subsidiary of Tokyobased Clarion Co. Ltd., headquartered in Saitama, which has been a consolidated subsidiary of the Hitachi Group since 2007 and an international leader in car audio and electronics since 1940. The company is involved in the research, development, engineering, design, manufacturing, sales and marketing of mobile entertainment, navigation, communication and safety and security products for the automotive, marine, recreational vehicle, commercial fleet and heavy industry environments. Clarion has been the recipient of numerous awards for design innovation, support, manufacturing and product reliability from independent organizations and customers alike. The company has marketing and sales affiliates in Europe, North and South America, Asia and Australia. Clarion is located on the web at clarion.com.

About Encompass Supply Chain Solutions, Inc.

Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliance and imaging products. Encompass, through its business units Encompass Parts Distribution and Encompass Service Solutions, provides end-to-end solutions for OEMs, retailers, independent dealers and third-party administrators.

Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visit encompass.com and follow us on Facebook.

Lawrenceville, Ga., July 24, 2012 – Encompass Supply Chain Solutions, Inc. (ESCS), a leading provider of forward and reverse logistics for a diverse range of electronics products and replacement parts, today announced it has agreed to purchase the consumer electronics assets of Herman Electronics, Inc., a top distributor of factory original electronics replacement parts and accessories.

Herman is exiting the CE market to focus on its Broadcast and Professional Audio Visual materials distribution business. Under the agreement with Encompass, Herman will assist in directing existing and prospective customers to ESCS division Encompass Parts Distribution for CE parts and accessories. Herman and Encompass are both long-standing CE parts distributors with decades of experience in the industry.

“Consumer electronics remains a core segment of our business, and we are committed to continuing to serve the CE repair market,” said Robert Coolidge, ESCS president and CEO. “We are excited to be partnering with Herman to leverage our footprint and infrastructure to ensure their customers receive the same level of superior service they have come to expect.”

The two companies will work together to notify customers and manufacturers of the transition. Jeffrey Wolf, executive vice-president of Herman, said he is confident that Herman customers will benefit from Encompass’ expertise, expanded product offerings and comprehensive capabilities.

“When evaluating potential options for our consumer electronics business, Encompass topped the list,” said Wolf. “Their experience, resources and dedication to exceptional service will be a significant benefit to our customers.”

Wolf will continue to be engaged in customer relations with legacy Herman CE customers and new customers as a representative of Encompass.

“It is very important to Herman that our customers experience minimal disruption and have a positive experience during the transition,” said Wolf. “We intend to work closely with Encompass to make the process as seamless as possible.”

About Herman

Herman started in 1963 with a single location in Miami, Florida and quickly became one of the largest factory authorized original replacement parts distributors in the U.S. serving the consumer electronics repair industry. Since its inception, Herman has added product lines and services that have broadened its market focus to include broadcast, professional audio visual, and security materials supply. Herman is based in Miami, FL with additional distribution facilities in Georgia, New Jersey and Nevada.

About Encompass Supply Chain Solutions, Inc.

Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliance and imaging products. Encompass, through its business units Encompass Parts Distribution and Encompass Service Solutions, provides end-to-end solutions for OEMs, retailers, independent dealers and third-party administrators.

Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visit encompass.com.

Lawrenceville, Ga., June 7, 2012 – Encompass Supply Chain Solutions, Inc. (ESCS), a leading provider of forward and reverse logistics for a diverse range of electronics products and replacement parts, and ServicePower Technologies PLC, market leader in outsourced services and field management, today announced they have formed a strategic partnership providing enhanced services to manufacturers, insurers, retailers and their field service networks.

Under an agreement executed by the two companies, ESCS and ServicePower will partner to market their comprehensive services, including the field management platform and replacement parts distribution services.

ESCS, through its division Encompass Parts Distribution, is one of the nation’s largest authorized distributors of replacement parts for consumer electronics, appliance, computer and imaging products, with 60 years of industry experience. ServicePower works with a variety of clients to control and schedule the work of their own field service resources, as well as manages the work of independent service contractors on behalf of clients. ServicePower has access to a global network of 86,000 service technicians.

“With Encompass, ServicePower customers will gain a superior service parts solution from one streamlined source,” said ESCS President and CEO Robert Coolidge. “Plus, through our strategic partnership, we will be able to enhance ServicePower’s field service management platform for our mutual clients.”

The companies plan to integrate their technology systems to enable technicians receiving work through the ServicePower applications to easily search for and order replacement parts through Encompass. Contacts: Kristin Hurst Encompass Director of Marketing Ph: 954.474.0325 khurst@encompass.com Jenniffer Breitenstein ServicePower, Inc. VP Product Marketing Ph: 410.571.8981 j.breitenstein@servicepower.com “Teaming with Encompass is another way for us to add value to our customer base,” said Mark Duffin, President of ServicePower. “Their vast parts inventory from all the major brands, combined with extensive distribution expertise, will greatly simplify parts procurement for field service networks.”

About ServicePower

ServicePower Technologies PLC is a third party administrator for global field services which uses a fully integrated artificial intelligence based software platform to recruit independent contractors, comply with global regulatory codes, facilitate training, schedule service calls, conduct global retail/wholesale pricing analysis, and ultimately facilitate an optimal customer buying experience. ServicePower’s ServiceOutsource product is offered globally to end-consumer facing organizations in the retail, manufacturing, insurance, medical, and services industries providing the capability of offering quality installation services for their products through a network of professional, licensed, and insured independent contractors.

For more information, please visit www.servicepower.com.

About Encompass Supply Chain Solutions, Inc.

Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliance and imaging products. Encompass, through its business units Encompass Parts Distribution and Encompass Service Solutions, provides end-toend solutions for top OEMs, retailers, independent dealers and third-party administrators.

Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visit encompass.com.

Lawrenceville, Ga., February 22, 2012 – Encompass Supply Chain Solutions, Inc. (ESCS), a leading provider of forward and reverse logistics for a diverse range of electronics products and replacement parts, today announced that company President Robert Coolidge will assume the added role of Chief Executive Officer.

Coolidge was appointed President of Encompass in December, taking on the responsibility of managing the day-to-day operations of the entire company, including the Encompass Parts Distribution and Encompass Service Solutions divisions. With the addition of the CEO title, he replaces Robert (Bob) Gowens, who has moved to become an advisor to the Encompass Board of Directors.

“The Board thanks Bob for his leadership of Encompass over the past 18 months and is grateful to have him continuing in a stewardship role,” said Encompass Board Chairman Steve Glick. “We are equally grateful to have a President and CEO of Robert’s caliber. With decades of experience in supply chain management and a clear vision of how the company must evolve to meet ever-changing industry conditions, Robert has the skill and talent to successfully guide Encompass into the future.”

Gowens added his congratulations to Coolidge on his appointment as CEO, stating “Robert is very deserving of this role. I’m confident he will serve the Company, the shareholders, and the employees well. I wish him and Encompass all the best.”

In addition to operational and fiduciary responsibility for Encompass Supply Chain Solutions, Coolidge will remain President of the Encompass Parts Distribution division for which he has managed national sales, vendor relations and IT management and development.

“Having the opportunity to continue growing and enhancing Encompass to improve service to our customers and strengthen relationships with our business partners is extremely exciting to me,” said Coolidge. “We are always seeking innovative solutions to help our customers succeed, and I am committed to ensuring we stay on this course.”

Coolidge has more than 20 years of industry experience, beginning with Vance Baldwin, which was founded by his grandfather in 1953 and acquired by Encompass in 2007. Robert helped grow Vance Baldwin from a local electronics parts distributor of $3 million in 1990 to a national distributor providing original parts for consumer electronics, computer, printer and appliance parts with revenues exceeding $50 million in 2007.

About Encompass Supply Chain Solutions, Inc.

Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliance and imaging products. Encompass, through its business units Encompass Parts Distribution and Encompass Service Solutions, provides end-to-end solutions for top OEMs, retailers, independent dealers and third-party administrators.

Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visit encompass.com or find us on Facebook

Lawrenceville, Ga., January 31, 2012 – Encompass Supply Chain Solutions, Inc., (ESCS) a leading provider of forward and reverse logistics for a diverse range of electronics products and replacement parts, today announced it has finalized an agreement with BriteLite to distribute replacement parts for its full line of professional DJ equipment, as well as provide aftermarket services in support of two of its DJ kit models.

Under the agreement, Encompass Parts Distribution – a division of ESCS – will serve as a master parts and components supplier for BriteLite, a premier provider of professional audio equipment, including DJ kits, mixers, speakers, lighting and amplifiers. ESCS will additionally provide repair, advance product replacement and call center services for BriteLite’s DJ Packs through its Encompass Service Solutions division. The company will manage parts and service for BriteLite from its headquarters facility in Lawrenceville, Ga.

Currently, BriteLite primarily offers its products through national rent-to-own chains, which support select BriteLite products through their own service centers.

“As BriteLite continues to expand in the market, it is critical for us to have a reliable parts supply chain and high-quality solution for after sales service to our dealers and end users,” said Arash Shamoeil, president of BriteLite. “We are confident that Encompass is well-equipped to help us achieve our goals.”

“Encompass is very pleased to be partnering with BriteLite to help maintain their products in the marketplace and ensure first-class service to their customers,” said ESCS President Robert Coolidge. “With our proven expertise in managing parts logistics for a broad range of products – from consumer electronics to appliances – we have what it takes to deliver superior performance for BriteLite.”

Encompass Service Solutions will leverage its leading-edge warehouse and distribution facility, depot repair services and call center operations to manage reverse logistics for BriteLite.

“Our highly-skilled technical staff and depth of experience in advance product exchange, service and call center support will be a significant advantage to BriteLite and their consumer end users and dealers,” said Patrick Joseph, executive vice president and general manager of Encompass Service Solutions.

About BriteLite Enterprises

BriteLite Enterprises is a manufacturer of quality DJ / Karaoke equipment and has been in business for over 10 years. Our core business is in Professional Audio Equipment and lighting under multiple brand names such as “DFX Pro Audio,” “Club Pro,” and “Edison.” Our customers consist of various Retail & Rent to Own dealers in the U.S., Canada, and in Mexico. Our systems are both affordable to the mass consumer and easy to use. The Britelite systems are not only for the professional DJs, but for any Music Hobbyist to enjoy. BriteLite Enterprises corporate office is located in Los Angeles, CA. We also warehouse and distribute out of our Culver City, CA location.

BriteLite was formed to create a demand for music enthusiasts and low-mid income consumers to enjoy their music and motivate them to start their own business or to just have fun being the life of the party. We’ve found that opportunity in the sales channels that we currently service. Limited to only specialty dealers for many years, we hope to reach the masses and capture all aspiring DJs and Karaoke enthusiasts. We provide a system that is affordable, easy to operate, FUN and can generate income for all users.

About Encompass Supply Chain Solutions, Inc.

Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliance and imaging products. Encompass, through its business units Encompass Parts Distribution and Encompass Service Solutions, provides end-to-end solutions for top OEMs, retailers, independent dealers and third-party administrators.

Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visit encompass.com or find us on Facebook.

Lawrenceville, Ga., January 25, 2012 – Encompass Supply Chain Solutions, Inc., a leading provider of forward and reverse logistics for a diverse range of electronics products and replacement parts, today announced that its division Encompass Service Solutions (ESS) has been selected by Universal Administrators to provide repair and reverse logistics services.

Under the agreement with Universal Administrators, a nationally-recognized innovator in the extended services industry, ESS will perform depot repair for LCD/LED television combo units – 37 inches and below – and laptops. ESS will also provide returns management and asset recovery services for an array of electronics products warranted by Universal Administrators, including MP3 players, digital cameras, fax machines and more.

“Universal Administrators is dedicated to delivering first-class service to our extended warranty customers,” said Jack Wainwright, CEO of Universal Administrators. “We believe Encompass shares our commitment and is best suited to support our customers and maximize the value of their contracts.”

Patrick Joseph, executive vice president and general manager of ESS, said that with decades of experience in serving third-party administrators and their consumer customers, ESS has the technical skill and after-sales operational expertise to excel for Universal Administrators.

“Encompass is a proven leader in high-tech repair service, as well as managing the after-sales process to extract as much value as possible from returned products for our clients,” said Joseph. “We are very pleased to have the opportunity to support Universal Administrators and contribute to the success of their extended service programs.”

Universal Administrators will additionally participate in Encompass’ PARTner Profits referral program. PARTner Profits enables Universal Administrators to direct their consumer customers to Encompass Parts Distribution for replacement parts and accessories and share in the revenue.

About Universal Administrators

At Universal Administrators we bring businesses together to facilitate beneficial and profitable relationships. Our primary function is third party administration involving extended warranty, service contract, risk/asset base management and insurance programs. We integrate the necessary resources and administer the ongoing processes.

In business since 1986, Universal Administrators is nationally recognized as a leading innovator in the extended services industry. We set the standard for safe, efficient, high customer value and high profit programs.

About Encompass Supply Chain Solutions, Inc.

Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliance and imaging products. Encompass, through its business units Encompass Parts Distribution and Encompass Service Solutions, provides end-to-end solutions for top OEMs, retailers, independent dealers and third-party administrators.

Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visit encompass.com or find us on Facebook.