Lawrenceville, Ga., December 6, 2011 – Encompass Supply Chain Solutions, Inc., a leading provider of forward and reverse logistics for a diverse range of electronics products and replacement parts, today announced that its division Encompass Parts Distribution, has finalized an agreement with Sony of Canada Ltd. to distribute replacement parts for a range of consumer electronics products.
Under the agreement with Sony, Encompass will distribute parts and accessories to Sony authorized service centers throughout Canada. Encompass will leverage its Canadian distribution facility located outside of Toronto in Mississauga, Ontario, for inventory warehousing and fulfillment.
“As an authorized Sony parts distributor in Canada, Encompass is committed to providing dealers in the region with top quality original parts and superior support to assist them in serving their end user customers and enhancing the Sony brand in the market,” said Robert Coolidge, President of Encompass Parts Distribution.
Encompass currently distributes Sony replacement parts to major retailers and servicers in the U.S. Coolidge said that Encompass’ presence outside the U.S., which also includes a distribution facility in Mexico, enables the company to align its comprehensive supply chain management services with the needs of manufacturers.
“With our distribution footprint in three U.S. states, Canada and Mexico, Encompass has the flexibility to be where our customers need us to be to service the entire aftermarket supply chain,” said Coolidge.
About Sony of Canada Ltd.
Established in 1955, Sony of Canada Ltd. is a wholly-owned subsidiary of Sony Corporation, of Tokyo, Japan, a world leader in High Definition. Sony provides end-to-end solutions through products that include the market-leading Blu-ray Disc™ players, BRAVIA® televisions, Cybershot® digital cameras, Handycam® Camcorders, VAIO® computers, broadcast cameras, IPELA security cameras and video conferencing and many more products that deliver the true entertainment experience.
Sony is one of the most comprehensive entertainment companies in the world with a portfolio that includes electronics, music, movies, games and online businesses. With headquarters in Toronto, sales offices in Vancouver and Montreal and distribution centres in Coquitlam, British Columbia, and Whitby, Ontario, approximately 1,000 employees support a network of more than 500 authorized dealers and 50 Sony retail locations across Canada.
Sony Canada is devoted to the betterment of children, the environment, and the community. Through the Sony Canada Charitable Foundation (SCCF), Sony Canada aims to maximize its support of charitable and philanthropic organizations, including Make-A-Wish® Canada, the United Way of Canada and Earth Day Canada.
About Encompass Supply Chain Solutions, Inc.
Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliance and imaging products. Encompass, through its business units Encompass Parts Distribution and Encompass Service Solutions, provides end-to-end solutions for top OEMs, retailers, independent dealers and third-party administrators.
Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visit encompass.com or find us on Facebook.
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“While our corporate name and structure have changed, our experienced management
team, fundamental business strategy and commitment to serving customers
throughout the industry remain stronger than ever,” said Robert Gowens, ESCS
President & CEO. “The only significant difference in the company going
forward is a much more solid foundation. We are excited about the future and
the myriad opportunities before us.”
Robert Coolidge, President of Encompass Parts Distribution, and Kim
Wagner, Executive Vice President of Encompass Parts Distribution, are both
longtime industry leaders and will remain part of the company’s senior
management team.
“This is a very positive new chapter in the long history of our
organization,” said Coolidge. “We have the strong backing and unmatched
capabilities to continue building our business and attain success for us and
for our customers.”
Added Wagner, “I am looking forward to continuing on with a
senior management team that has decades of expertise in the consumer
electronics industry.”
ESCS is now governed by a Board of Directors which includes representatives from Sankaty Advisors, LLC, one of the nation’s leading private managers of corporate credit obligations.
Lawrenceville, Ga., October 25, 2011 – Encompass Supply Chain Solutions, Inc. (ESCS), a wholly-owned subsidiary of Sancompass Inc., today announced it has completed the purchase of substantially all the assets of Encompass Group Affiliates, Inc. (EGA). The new, privately-held company will build on EGA’s experience as a leading provider of forward and reverse logistics for a diverse range of electronics products and replacement parts.
The combined company will operate under the ESCS name and continue serving manufacturers, national retailers and independent servicers through two business divisions: Encompass Parts Distribution and Encompass Service Solutions. The long-standing leadership team that has guided the organization for decades will also remain intact.
The combined company will operate under the ESCS name and continue serving manufacturers, national retailers and independent servicers through two business divisions: Encompass Parts Distribution and Encompass Service Solutions. The long-standing leadership team that has guided the organization for decades will also remain intact.
“While our corporate name and structure have changed, our experienced management team, fundamental business strategy and commitment to serving customers throughout the industry remain stronger than ever,” said Robert Gowens, ESCS President & CEO. “The only significant difference in the company going forward is a much more solid foundation. We are excited about the future and the myriad opportunities before us.”
Robert Coolidge, President of Encompass Parts Distribution, and Kim Wagner, Executive Vice President of Encompass Parts Distribution, are both longtime industry leaders and will remain part of the company’s senior management team.
“This is a very positive new chapter in the long history of our organization,” said Coolidge. “We have the strong backing and unmatched capabilities to continue building our business and attain success for us and for our customers.”
Added Wagner, “I am looking forward to continuing on with a senior management team that has decades of expertise in the consumer electronics industry.”
ESCS will be governed by a Board of Directors which will include representatives from Sankaty Advisors, LLC, one of the nation’s leading private managers of corporate credit obligations.
“We are confident that Encompass is now better positioned to pursue new avenues for growth and profitability,” said Steve Glick, Sankaty Senior Vice President. “As a private company, ESCS can focus strictly on providing superior service to its valued customers and improving its competitive standing in the market through innovative strategies.
About Encompass Supply Chain Solutions, Inc.
Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliance and imaging products. Encompass, through its business units Encompass Parts Distribution and Encompass Service Solutions, provides end-to-end solutions for top OEMs, retailers, independent dealers and third-party administrators.
Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visit encompass.com.
About Sankaty
Sankaty Advisors, LLC, the credit affiliate of Bain Capital, LLC, is one of the nation’s leading private managers of fixed income and credit instruments. With approximately $18 billion assets under management, Sankaty invests in a wide variety of securities and investments, including leveraged loans, high-yield bonds, distressed/stressed debt, mezzanine debt, structured products and equities.
Lawrenceville, Ga., September 28, 2011 – Encompass Group Affiliates, Inc. (OTC Bulletin Board: ECGA), a top provider of replacement parts and reverse logistics services for a wide range of electronics products, today announced its subsidiary Encompass Parts Distribution, Inc. has finalized an agreement with Haier, a world-leading manufacturer of home appliances and consumer electronics, to manage the company’s end-to-end parts supply chain.
Under the agreement, Encompass will procure, warehouse and distribute replacement parts for Haier’s full line of consumer electronics, appliance and HVAC products in North America. Encompass has developed a special web portal for Haier servicers and distributors to conveniently search for and order parts, as well as track order status, initiate returns and more.
“We are excited to have the opportunity to partner with one of the industry’s largest CE and appliance manufacturers,” said Robert Gowens, Encompass president and CEO. “With strategically-located distribution facilities in the U.S., and decades of experience in providing parts logistics services for other major manufacturers, Encompass is well positioned to deliver superior service to Haier’s authorized service network and distributors.”
Haier America’s Senior Vice President of Administration Operations Larry Monaghan said Encompass’ proven supply chain management expertise and its dedication to customer service was a key factor in the selection process.
“Service excellence is of the utmost importance to Haier,” said Monaghan. “Encompass’ strict focus on going above and beyond to ensure the complete satisfaction of our service and distribution network is what set them apart as we evaluated potential partners.”
Robert Coolidge, president of Encompass Parts Distribution, said the company is fully committed to improving fill rate, same day shipping and turnaround time performance to support the renowned Haier brand in the market.
“We are confident that our advanced inventory management and leading-edge logistics capabilities will enable us to consistently meet or exceed service level agreements, while enabling Haier to maintain focus on their core business,” said Coolidge. “We look forward to a long and mutually-beneficial relationship.”
About Haier America
Based in the landmark Haier Building in midtown Manhattan, Haier America is a division of the multinational Haier Group, the world’s #1 major appliance brand as ranked by Euromonitor International 2010, and a global leader in consumer electronics. Haier employs more than 60,000 people around the world and distributes products in more than 160 countries and regions with global revenues reaching $20.7 billion in 2010. Haier is an Official Marketing Partner and the Official High Definition Television of the NBA and proud supporter of the National Parks Conservation Association. For more information, please visit haieramerica.com. You can also become a Fan of Haier America on facebook.com/Haieramerica or follow Haier America via Twitter @haieramerica
About Encompass
Encompass is a market leader in forward and reverse supply chain logistics, board repair services and asset management for a wide variety of high-tech products and consumer electronics. Encompass, through its wholly-owned subsidiaries, Encompass Parts Distribution, Inc., Encompass Service Solutions, Inc. and Encompass International, provides comprehensive repair parts distribution, asset value recovery, returns management, depot repair and refurbishment services. For more information, please visit encompass.com and follow us on Facebook and Twitter.
Patrick Joseph brings extensive experience in service operations to the company
In his new role, Joseph will be responsible for the overall operations of ESS, which specializes in
extending the value of consumer and high-tech products through board-level and whole-unit
repair, refurbishment and parts reclamation services. ESS additionally provides Level II and
Level III call center technical support, service contract administration and support and ecofriendly disposal of end-of-life products to third-party warranty companies, OEMs and national
retailers.
Prior to joining ESS, Joseph served as the Territory Service General Manager for Best Buy’s
Western Region, comprising Southern California, Nevada, New Mexico and Arizona. Â In that
role he was responsible for all Service Center and In-Home Service operations. Â He also led the
opening of the Seattle Service Center for Best Buy, as well as managed product sales and service
support for Best Buy retail stores in the Northwestern United States. Â He has served as a leader in
various roles in Best Buy’s service operations since 2000.
Prior to managing Best Buy’s service operations, Patrick was the West Division Director of
Service for Rent-A-Center, providing product service support for 893 stores and 12 service
centers from Chicago to Hawaii.
“We are confident that Patrick’s expertise in leading service operations for one of the country’s
largest electronics retailers, as well as a top rent-to-own enterprise, will be a significant
advantage to the Encompass Service Solutions division,” said Robert Gowens, Encompass
President & CEO. “Patrick has the skill set and drive to enhance and expand the capabilities of
ESS to the benefit of our valued customers.”
Joseph replaces Thomas Sutlive, who has left the company to pursue other opportunities.
Under the agreement with Yamaha Corporation of America, Encompass will distribute replacement parts for its full line of professional audio products. Encompass currently distributes parts for a range of Yamaha consumer electronics products, such as home theater and hi-fi stereo systems. Under the expanded agreement, Encompass will supply parts for Yamaha pro audio products, including keyboards, synthesizers, mixers and power amplifiers.
“We are pleased to be growing our relationship with Yamaha into the musical instrument category, and look forward to leveraging our proven distribution capabilities to provide superior support to Yamaha products in the market,” said Robert Coolidge, President of Encompass Parts Distribution.
Encompass will support Yamaha from its distribution facilities in Lawrenceville, Ga., located just north of Atlanta, and Las Vegas.
Lawrenceville, Ga., July 26, 2011 – Encompass Group Affiliates, Inc. (OTC Bulletin Board: ECGA), a leading provider of replacement parts and reverse logistics services for a wide range of electronics products, today announced that its subsidiary Encompass Parts Distribution, Inc., has finalized an agreement with Yamaha Corporation of America to distribute replacement parts for its full line of professional audio products.
Encompass currently distributes parts for a range of Yamaha consumer electronics products, such as home theater and hi-fi stereo systems. Under the expanded agreement, Encompass will supply parts for Yamaha pro audio products, including keyboards, synthesizers, mixers and power amplifiers.
“We are pleased to be growing our relationship with Yamaha into the musical instrument category, and look forward to leveraging our proven distribution capabilities to provide superior support to Yamaha products in the market,” said Robert Coolidge, President of Encompass Parts Distribution.
Encompass will support Yamaha from its distribution facilities in Lawrenceville, Ga., located just north of Atlanta, and Las Vegas.
“As Encompass has been successfully providing parts distribution services for Yamaha’s CE line, they were a natural fit as we looked to partner with a supplier for our professional audio parts line,” said Bruce Bernstein, Yamaha Director of Service and Parts. “We are confident that Encompass will deliver the same exceptional support for this product category.”
About Yamaha
Established in 1960, the Yamaha Corporation of America (YCA), then Yamaha International Corporation, offers a full line of musical instruments and audio/visual products to the U.S. market. YCA is a wholly-owned subsidiary of Yamaha Corporation, Japan, and is the largest of all global subsidiary companies.
About Encompass
Encompass is a market leader in forward and reverse supply chain logistics, board repair services and asset management for a wide variety of high-tech products and consumer electronics. Encompass, through its wholly-owned subsidiaries, Encompass Parts Distribution, Inc., Encompass Service Solutions, Inc. and Encompass International, provides comprehensive electronics parts distribution, asset value recovery, returns management, depot repair and refurbishment services. For more information, please visit encompass.com.
Encompass has finalized an agreement with Universal Technical Services to provide product returns management and asset value recovery services in support of its extended warranty program offering.
Universal Technical Services (UTS) is a leading provider of extended warranties in the fitness industry and a wholly-owned subsidiary of ICON Health & Fitness, one of the largest developers, manufacturers and marketers of fitness equipment in the world.
Under the agreement, Encompass will manage the disposition of defective portable goods returned under UTS extended warranties offered through sporting goods stores across the country. Encompass will test returned items and recover value based on established business practices.
“The Encompass team is excited to be selected by Universal Technical Services to provide warranty return service for their customer base. We have the expertise, infrastructure and operational systems to deliver superior after sales service, and we look forward to supporting UTS in the sporting goods retail market,” said Thomas Sutlive, President and Chief Operating Officer of Encompass Service Solutions.
Encompass will receive and process returns out of its 150,000-square-foot distribution center and service facility in Lawrenceville, Ga., located just north of Atlanta. The company has developed a special web portal to effectively manage the returns authorization process for UTS’ extended warranty customers.
Nick Palmer, general manager of Universal Technical Services, said Encompass was the logical partner for this venture, which has the potential for explosive volume.
“Encompass’ flexibility to scale along with our extended warranty offering as it is rolled out to major sporting goods stores across the country will be a critical factor in the program’s success,”
said Palmer. “We are confident that the Encompass team is up to the task and will provide the exceptional backend support needed to ensure the returns process runs smoothly and efficiently for warranty customers.”
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