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Fixing Common Maytag Freezer Issues

**NOTICE**
Due to the danger and complexity of electronic equipment repair, the following technical tip is intended for professional reference only. Please refer to manufacturer’s recommendations as Encompass does not guarantee the accuracy, reliability or safety of this information. 

Maytag is a popular home appliance brand that makes a range of freezer units. This tech tip covers troubleshooting for different issues, including units not freezing, clicking sounds,  running all the time and leaking water.

Troubleshooting applies to these Maytag freezer models:

MRT311FFFE

MRT711SMFZ

MFW2055FRZ

MFF2055FRZ

MFF2558FEZ

MRT118FFFE

MSS25C4MGB

MFC2062FEZ

MSC21C6MFZ

MBF2258FEZ

MBF1958FEZ

MFI2570FEB

MFI2269FRB

MFT2772HEZ

MSS25N4MKZ

MFF2258FEZ


Not Freezing

Not freezing is a common issue that often only requires a simple fix instead of replacing the entire unit.

Here’s what to do:

  1. Check condenser coils: Condenser coils are a critical component in refrigerators and freezers. They transfer heat from the refrigerant to the surrounding environment. New freezers have clean coils, but over time they can attract dust, which can affect performance. To confirm coils are clean, turn off the unit, pull it out from the wall, and visually inspect. If they’re dirty, use a vacuum to remove the dust. Please note that freezers with internal coils do not require cleaning.
  2. Check evaporator fan motor: This device passes air over the coils, making heat transfer more efficient. When the motor stops working, the freezer will struggle to achieve freezing temperatures. Typically when the freezer door is opened, a micro-switch automatically switches off the fan so it doesn’t operate. To check that it’s working properly, find the micro-switch, press it, and see if the fan moves. If it doesn’t, contact a Maytag engineer to fit a replacement – part numbers WP2315539, WPW10189703, W11024089, WPW1012855, WPW10514110, and WP3-60336-001.
  3. Check the start relay: If the start relay isn’t operating correctly, the compressor won’t run, and the freezer won’t cool. If you have a multi-meter at home, you can check if the start relay is malfunctioning. Remove the component from your freezer, and then place the multimeter probes on the start and run terminals. If the unit smells burned or you can’t achieve continuity, order a replacement part.

Runs Constantly

There are many reasons why your Maytag freezer might be running all the time. Check these potential solutions:

  1. Issues with temperature control thermostat
    • Rotate control thermostat from lowest to highest setting. If you hear an audible click, the thermostat is unlikely the source of the problem.
    • If there is no click, connect the thermostat to a multimeter to test for continuity. Lack of continuity indicates a defective part.
  2. Issues with defrost timer
    • If the defrost timer doesn’t switch on, frost will accumulate on the evaporator coils, causing them to stop functioning correctly.
    • To check the defrost time, turn it using a screwdriver, and listen for a click. This should cause the compressor and fans to switch off and the coil heater to switch on.
    • If the heater switches on and defrosts the coils, the timer is faulty.
  3. Dirty condenser coils
    • On most freezers, condenser coils are inside the freezer walls and don’t require cleaning. However, if they are at the back of the unit, be sure to remove dust every 6-12 months.
    • Pull the freezer away from the wall to provide access to the coils.
    • Vacuum or use a duster.

Leaking Water

Occasionally, the freezer may leak water which usually means the defrost drain is clogged or frozen. During defrost cycles, water leaves the freezer through a defrost drain. However, water can freeze over the drain, causing subsequent flows to spill out of the bottom of the freezer over the floor.

To resolve this issue, do the following:

  1. Switch off the freezer and remove it from the wall (if you have a freestanding unit).
  2. Access the defrost drain.
  3. Thaw any ice using hot water, delivered via a turkey baster.
  4. If you experience this problem repeatedly, consider installing a drain heater.

Constantly Makes Clicking Sounds

Some Maytag freezers develop clicking sounds as they get older. This issue is caused by either a faulty start relay or problems with the compressor. Start relays provide power to the compressor – the unit that cools the freezer. When they start to fail, they can make a clicking sound.

Here’s the fix:

  1. Unplug the freezer from the main power supply.
  2. Locate the start relay.
  3. Unplug and remove the relay from the compressor (usually by unscrewing it).
  4. Use a multimeter to test for continuity between the start and run terminals.
  5. If it fails a continuity test or smells burnt, swap it out for a new one.

Compressors are vital components that circulate refrigerant throughout the refrigerator, via evaporator and condenser coils. When they become defective, they too can make a clicking sound.

Here’s the fix:

  1. Unplug the freezer from main power and pull it from the wall.
  2. Locate the condenser unit. It should be visible at the back of the appliance or behind a shroud.
  3. Use a multimeter to test for continuity between the electrical pins on the side of the compressor.
  4. If the circuit is open, it means that the compressor is defective and should only be repaired by a licensed professional.

Light Not Working

Freezer lights, just like normal lights, have a limited life. If your freezer light is out, check the following:

  1. Ensure that the light bulb is burned out and not any wires or connections to it.
  2. Check the control and display board. Sometimes these can become defective, preventing power from reaching the light (though this is rare). If the indicator light is in good working order, but won’t light when you open the door, you might need a new control panel.

 

Visit Fred’s Appliance Academy to learn more about the training provided in appliance repair.

Special thanks to Fred’s Appliance Academy for this helpful tip!

Want more tips? Click here to see all electronics and appliance tips!

 

 

CE Tech Tips — January 2021

**NOTICE**
Due to the danger and complexity of electronic equipment repair, the following technical tip is intended for professional reference only. Please refer to manufacturer’s recommendations as Encompass does not guarantee the accuracy, reliability or safety of this information.

Hitachi TV, 57F59A
Reason for Service: Vertical distortion at bottom of picture, or Q777 has failed.
Solution: Install deflection Kit X480315. 

LG TV, 47LG50
Reason for Service: Dead, F101 open.
Solution: Found and replaced shorted mosfet in power supply, Q502.  Replacing this and fuse restored normal operation. 

Mitsubishi TV, VS6071
Reason for Service: No vertical.
Solution: Replacing vertical IC fixed set. LA7838S

Samsung TV, UN60F6350AFXZA
Reason for Service: TV will randomly cycle on and off; gets progressively worse.
Solution: Update firmware, and disconnect Wi-Fi module to see if problem goes away.  If so, replace Wi-Fi module.

Samsung TV, LN46C600F3F
Reason for Service: Set powers up with sound, but no backlight.
Solution: Found open cap in power supply, C818, 0.47uF/450V.  Replacing this fixed set.

Sony TV, KDL-26M4000
Reason for Service: Dead
Solution: Replaced cracked IC902, #670889101, and open R904.  10ohm/half W.

Toshiba TV, 46XV645U
Reason for Service: Dead, no power.
Solution: Replaced open R850 in power supply (1.8ohm/5W) and relay.  23146564X.


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Dishware Still Wet After Drying in Dishwasher

**NOTICE**
Due to the danger and complexity of electronic equipment repair, the following technical tip is intended for professional reference only. Please refer to manufacturer’s recommendations as Encompass does not guarantee the accuracy, reliability or safety of this information. 

When properly functioning and using a heated dry cycle, your dishes should come out of the dishwasher spotless and dry enough to put away. There’s nothing more frustrating than water droplets dripping from newly-cleaned dishware. If this is happening, here are some common causes to check:

Dishwasher Out of Rinse Aid

Lack of rinse aid is the most probable reason for dishes to come out wet, so check this first. Rinse aid is a solution that is added with the rinse water. It helps water slide off dishware more easily. By the time the dry cycle begins, there should be less moisture on the dishes and cutlery. Rinse aid helps dry faster and remove water spots, so it’s not just a gimmick product. Without rinse aid, the heated dry cycle typically is not going to be enough to remove all the water droplets.

However, if you’ve never used rinse aid and previously dried dishes are coming out wet, you’ll need to investigate other potential reasons.

Dishwasher Overloaded

Correctly loading a dishwasher can be a true art form and lesson in organization. But when you try to cram in too many pots, pans and glassware, water can get trapped with no place to drain and heated drying will be less effective — not to mention dishes won’t get fully clean. Consider doing two separate loads or wash dishes by hand instead of overloading the machine.

Heated Dry Malfunctioning

Dishwashers have a variety of drying functions: heated dry, sanitize (high heat kills germs as well as dries dishes) or night dry (heat dries lingering condensation periodically through the wash). Regardless of which you use, they all require a working heating element. This heating element, which also heats water to the proper temperature, creates heat to dry your dishes. If it is not functioning properly, dishes will come out wet. Plus, because water is not getting heated, dishes will likely not come out as clean as normal.

The easiest way to determine if a heating element is faulty is to open the dishwasher immediately after the dry cycle ends. Dishes should be warm to the touch. If they are cold and wet, the heating element has failed. Fortunately, replacing a heating element is a very simple repair.

Faulty Vent Motor or Fan

If dishes are warm after the dry cycle, inspect the vent and motor in the door of the dishwasher. These components push out the hot, moist air circulating during drying. If the fan or motor have failed, the moist air will still vent, but not as efficiently. As such, moist air can become trapped inside and settle back on the dishes.

 

Visit Fred’s Appliance Academy to learn more about the training provided in appliance repair.

Special thanks to Fred’s Appliance Academy for this helpful tip!

Want more tips? Click here to see all electronics and appliance tips!

 

 

Reimagining Workforce Strategies

What a difference a year makes. At this time in 2019, it was business as usual with the excitement of the holidays just around the corner. None of us could have predicted that in just a few short months, the world would be turned upside down by a global pandemic.

“Social distancing” is now part of our vernacular, and face masks are as essential as shoes to wear in public. Zoom meetings have replaced sitting around a conference table, and even trade shows have gone virtual.

Businesses have had to quickly adapt to keep operations running, while minimizing the risk of spreading disease and complying with state and federal guidelines. The pandemic has forced businesses to rethink their workforce strategies – perhaps for the better. Those that have resisted telecommuting, may find it leads to more productive, content employees, while saving infrastructure costs and/or freeing up space for inventory. With today’s interactive technology, working remotely has never been more viable.

But there has also been other less positive impact. Although well-intentioned, pandemic-related government financial subsidies have caused a number of low-wage workers to quit jobs, believing they can make more money than they were being paid at work. Even if temporary, these payments have put a dent in available labor.

Now many businesses are faced with having to step up efforts to both retain existing employees and attract new ones. Not so simple in these unprecedented, unpredictable times. Since it’s much more expensive to hire and train new employees than to keep your existing workforce content, most of your efforts should be aimed at retention. According to a study conducted by CareerAddict earlier this year (prior to the COVID-19 crisis), these are the top five reasons people choose to leave their jobs:

  1. No Progression (lack of career advancement)
  2. Low Pay
  3. Not Getting Well-Deserved Raise
  4. Poor Leadership
  5. Change of Career Goals

Here are some ideas to consider for strengthening loyalty among existing staff, with focus on the warehousing, manufacturing and repair sectors:

  • Identify All-Stars – In our general industry, most tasks can be easily tracked: number of widgets made, picked, packed and shipped hourly and so forth. Management, as well as employees, typically know who’s killing it and who is barely doing the minimum. Be on the lookout for staffers going above and beyond. Talk to them about stepping up to lead positions and keep them engaged by rewarding them with recognition and a clear career path. Offer additional training and schooling as other incentives. These unicorns are hard to find – don’t lose them to a competitor down the street paying 50 cents more an hour.
  • Pay for Performance – Oftentimes, both all-stars and slackers make the same hourly wage, which is not good for morale. Realize that not all employees are performing equally. Paying a bit more to A players can help keep them on board, while potentially encouraging subpar staff to step up. You may even find you can actually allocate the same amount or less in wages with fewer people if they’re top performers.
  • Amp Up the Workplace – Make it a more fun place to work. Add a ping pong table or other games to the breakroom and energetic music in workspaces.Listen to your staff about what would make them more comfortable. When Encompass warehouse workers told management they needed better access to ice in the summer, we brought in an industrial-sized ice maker. When we learned not everyone could afford quality footwear, we initiated a program to regularly distribute Nike Air shoes. We also offer credits toward purchases of good quality, healthy food stocked in our breakroom by a local vendor.Making even nominal investments in creating a more employee-centric workplace could make a huge difference in loyalty and morale. You are sure to be better positioned the next time a competitor tries to lure away your team.
  • Flexibility – It’s obviously impossible to enable production line employees to work remotely. However, consider this option for other staff who don’t need to be on site every day. A break from a long commute goes a long way toward boosting quality of life, not to mention saving time and money on gas and meals. Encompass has found that  most remote employees are actually more productive, take fewer sick days and ultimately work longer hours.  and even working longer hours.For those who must be on site, try to incorporate programs that give them a chance to visit the doctor or see a child’s play without penalty. Always remember employees have lives outside your company. Keeping them happy is worth the slight hassle of rearranging schedules periodically.  Businesses that offer paid vacation should encourage employees to take advantage of this time away from work so they can get revitalized, while creating memories with their families

By cultivating more “A” players, your business can operate more effectively, which can help save money to improve wages and fund workplace perks. Yet even with a fun, motivating work environment, you will inevitably still lose quality employees. But you can always leverage your incentives throughout recruitment efforts to attract top talent. Strive to stand out from your competitors in the hiring channels.

You never know when you may be able to entice an ace ping pong player who can pick 100 lines an hour.

CE Tech Tips — December 2020

**NOTICE**
Due to the danger and complexity of electronic equipment repair, the following technical tip is intended for professional reference only. Please refer to manufacturer’s recommendations as Encompass does not guarantee the accuracy, reliability or safety of this information.

Hitachi TV, 57S710S
Reason for Service: Using HDMI connection,
black picture with no Sync on OCD.
Solution: Clean HDMI jack with 99.8% isopropyl alcohol.

JVC TV, JLC32BC3002
Reason for Service: When set turned on, JVC logo appears,
then sound but no backlights.
Solution: Found shorted D602 on power supply board. MUR460

LG TV, 32LP1DC
Reason for Service: No audio
Solution: Replaced main board.

Samsung TV, PN64D80000FF
Reason for Service: Relay clicks on and off.
Solution: Resoldered TS801s and TC802s on power board.

Samsung TV, LN46C550JIFXZA
Reason for Service:  Set won’t come on, red LED blinks continuously.
Solution: Disconnect LVDS cable; if set comes on with melody, it’s either bad T-con or panel. Reconnect LVDS and unplug cables from T-Con to panel. If set comes on, panel is bad.

Sanyo TV, DP50749
Reason for Service: Power cycles on and off.
Solution: Replaced IC5750 on main board.

Sony TV, KDL46V2500
Reason for Service: Dead set, four red blink error.
Solution: Check all inverter transformers and their associated sm resistors.


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Encompass Tapped to Manage Parts Supply for Lasko Products

Deal includes Lasko’s full line of top quality home comfort products

Lawrenceville, Ga., November 17, 2020Encompass Supply Chain Solutions, Inc., a leading provider of replacement parts and supply chain services for a diverse range of product brands, today announced it has finalized an agreement to manage the parts supply chain for Lasko Products, a top name in home air heating, cooling and purifying products.

Under the deal, Encompass will manage the parts supply chain for Lasko brand fans, heaters, air purifiers and humidifiers. Service includes parts forecasting, purchasing, warehousing, distribution and ecommerce hosting.

Encompass is supplying parts and accessories to retailers and other business affiliates, as well as consumer end users. To streamline access to Lasko parts, Encompass has developed a customized ecommerce portal lasko.encompass.com.  The Lasko program will be managed through Encompass’ Florida, Georgia, Nevada and New York facilities to expedite delivery throughout the U.S.

“Encompass is pleased with the opportunity to partner with Lasko,” said Encompass President and CEO Robert Coolidge. “Like other leading manufacturers we support, Lasko understands the importance of continuing to service their customers after the sale and reinforce brand loyalty.”

Coolidge said the program will be continually assessed through performance metrics co-developed with Lasko. Encompass will be measured on such indicators as same day shipments, fill rates, order accuracy, returns processing and more.

“One of Encompass’ core competencies is delivering full visibility to client programs,” said Coolidge. “Lasko may not be handling parts every day, but they still need tangible reassurance that their customers are being well taken care of.”

Lasko Director of Customer Experience Inger Heller said Encompass would be held to strict standards to ensure the supplier maintains strong aftersales support for all Lasko products.

“While Lasko has evolved throughout our 100-year history, we have never wavered from our commitment to excellence in the products we make and the service we provide our valued customers,” said Heller. “In turn, we seek out partners like Encompass who share this dedication and have the resources and expertise to help enhance support of our products once they’re in the market.”

 

About Lasko Products, LLC
Lasko is a respected leader in home comfort products, known for quality with a heritage deeply rooted in longevity and loyalty. Lasko has been designing, engineering and building high performance products in the U.S. and around the world for 114 years. Started in 1906, by Mr. Henry Lasko, the company has grown into a global organization and highly reputable brand of portable fans, ceramic heaters, humidifiers and air purifiers. Lasko is owned by Comvest Partners and JW Levin Management Partners. Products can be found at most retailers and many online sites. For more information, please visit lasko.com.

About Encompass Supply Chain Solutions, Inc.
Formed in 1953, Encompass is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.

For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and Twitter.

 

CONTACT: Kristin Hurst, Director of Marketing & Communications

 

CE Tech Tips — November 2020

**NOTICE**
Due to the danger and complexity of electronic equipment repair, the following technical tip is intended for professional reference only. Please refer to manufacturer’s recommendations as Encompass does not guarantee the accuracy, reliability or safety of this information.

LG TV, 47LS4500-UD
Reason for Service: No picture and no backlight.
Solution: Found D607 shorted in the power supply.  MUR460AX

Samsung TV, PN51D6500D
Reason for Service: Set shuts down, or clicks on and off, has picture and splash screen every 5 or 6 seconds.
Solution: Replacing main board fixed this set. BN94-04728A

Samsung TV, LN40A500T1FXZA
Reason for Service: Set comes on, then as it warms up, picture problems, then shuts down.
Solution: Check for bad caps, C102 and C131 on main. 

Sharp TV, LC60LE650U
Reason for Service: Dead set, no standby.
Solution: Replaced shorted IC7903, (A6069H), and opened R7900, 0.22 ohm fusible.

Sony TV, KDL46W4100
Reason for Service: Backlights come on, then turn off within few seconds with 14 blink error.
Solution: Found and replaced 7A open fuse on LCD controller module.

Toshiba TV, 32HL67U
Reason for Service: At turn on, screen lights up for second, then dims way down; sound okay.
Solution: Replacing T-Con fixed set.

Vizio TV, VP422HDTV10A
Reason for Service: Dead, no standby 5V or amber logo.
Solution: Found open cap in power supply, C8006.  22uF/450V.  Replacing fixed set.

 


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Encompass Appointed Exclusive Repair Parts Supplier for Bowers & Wilkins

Deal comprises distribution throughout the U.S. and Canada

Lawrenceville, Ga., November 4, 2020Encompass Supply Chain Solutions, Inc., a leading provider of replacement parts and supply chain services for a diverse range of product brands, today announced it will manage parts distribution for the Bowers & Wilkins line of high-end audio products.

Under an agreement with Bowers & Wilkins, Encompass will handle all aspects of the manufacturer’s parts supply chain from planning and procurement to order fulfillment and returns. The deal covers both warranty and non-warranty parts and accessories for Bowers & Wilkins’ full line of high-performing home and car audio systems and headphones.

Encompass Senior Vice President of Business Development Joe Hurley said the addition of Bowers & Wilkins is an ideal fit for Encompass, which has nearly 70 years of electronics parts experience.

“We have a long history in the Consumer Electronics parts industry and support many other top manufacturers,” said Hurley. “With extensive best practices and expertise in this product vertical, we can offer turnkey, more cost-efficient parts supply chain management service.  Our goal is to free up time and resources for Bowers & Wilkins, enabling them to focus on what they do best: designing top-flight audio systems and accessories.”

Encompass will support the Bowers & Wilkins service network and end users in the U.S. through distribution facilities in Georgia, Nevada, Florida and New York and will leverage in-country partnerships to serve Canadian customers. Parts can be conveniently ordered online through the company’s ecommerce website encompass.com.

“Bowers & Wilkins clearly values superior customer service and is committed to delivering complete support for their products beyond the sale,” said Hurley. “The Encompass team is well-prepared to provide a quality aftersales experience for their customer base to help further reinforce loyalty to the Bowers & Wilkins brand.”

 

About Bowers & Wilkins

Bowers & Wilkins has an unrelenting dedication to audio excellence, delivering breath-taking performance with accuracy and clarity of sound that brings the listener closer to the original recording. We call this True Sound.

Our award-winning headphones, loudspeakers and wireless audio systems combine engineering innovation and harmonious design that delight music lovers around the world. At the forefront of high-performance audio technology for more than 50 years, Bowers & Wilkins has earned countless awards and accolades from some of the most influential and important publications, musicians, recording studios, and music labels including Abbey Road Studios, Skywalker Studios, BMI, and Hollywood Records. Our valued relationships with BMW, McLaren Automotive, Maserati and Volvo Cars, has allowed us to push the boundaries of premium in-car audio systems. We have also delivered award-winning sound performance with Philips TV in their range of OLED+ televisions.

Design excellence and technological innovation run deep in our lifeblood. The research and development laboratory that John Bowers founded in Steyning in 1976 was the first of its kind, hiring only the most talented and inquisitive of engineers in a quest to discover the secrets of acoustic behaviour. Many of the advances made by our engineers – such as the pioneering use of materials like Continuum™ and Diamond – have not only influenced the way we make our speakers, but how all loudspeakers are made.

 About Encompass Supply Chain Solutions, Inc.

Formed in 1953, Encompass is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.

For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and Twitter.

CONTACT: Kristin Hurst, Director of Marketing & Communications

Whirlpool All-in-One Washer Dryer Not Spinning

**NOTICE**
Due to the danger and complexity of electronic equipment repair, the following technical tip is intended for professional reference only. Please refer to manufacturer’s recommendations as Encompass does not guarantee the accuracy, reliability or safety of this information. 

Issues with the drum not spinning are among the most common faults with the Smart All-In-One Washer & Dryer from Whirlpool. While this guide is primarily focused on model #WFC8090GX0, many of the following tips may provide dryer repair solutions for the following front-loading Whirlpool models too:

WED5620HW WHD5090GW
WHD560CHW CED9150GW
WGD5620HW WHD862CHC

WED6620HW WED8620HW
WED560LHW WGD8620HW
WGD6620HW WED9620HC

Common Reasons for Whirlpool Dryer Drum Not Spinning

The most likely reasons for a Whirlpool Smart All-In-One Washer & Dryer to stop spinning are:

  • Problems with power connections to drum
  • Blockage preventing spinning
  • Motherboard computer connection issues
  • Issues with drum’s drive belt and motor
  • Fallout from overheating
  • Washer & Dryer cycle not starting

When attempting to repair, first check the status of the machine via the Scan-to-Connect technology and app. In many cases, the app can use automated diagnostics to provide an error code, saving a lot of time troubleshooting. If this hasn’t helped identify the issue or you’re not using the app, the following are some typical problems:

Drive Belt Broken

Faulty drive belts are the most common reason for drums to stop spinning. The easiest way to test this is to open the drum and turn it by hand. A healthy drive belt should provide some resistance (although it should turn) as it is spun. If there is no resistance, the drive belt is the main reason the drum is not turning.

Turn off the appliance and remove the lid to see whether the belt has snapped or come loose. If the latter, simply refit to fix. However, if the drive belt comes loose a second time, further support is needed. If the drive belt has snapped, a replacement part will be needed.

Idler Pulley Faulty

When the drive belt works but there is no tension, the idler pulley may have become damaged due to wear and tear. It is located in the dryer cabinet of the unit and should spin freely when tested by hand. If it is bent, broken or damaged, it will need replacing with part 279640.

Breaker Tripped

Whirlpool electric dryers use two power breakers to work. While they are designed to trip simultaneously, it is possible for only one to trip,  leaving the unit turning on, but not functioning. Try switching off the breakers for one minute to allow the unit to reset to solve the problem.

Alternatively, in rare cases, the power supply might not be sufficient enough to help the unit function. Therefore, a replacement power cord #PT220L may solve this commonly overlooked problem.

Drum Obstructed

If the drum is obstructed, it physically won’t turn despite all other parts working. This can be caused by loose items falling out of clothing and getting caught in the unit. Complete the same manual turning test used for checking the drive belt. If the drum won’t turn at all or is particularly stiff, an obstruction is likely.

The foreign objects will usually lodge between the drum and the housing of the unit.  Needle nose pliers can help manually remove the objects before spinning the drum to check that the obstruction is fully removed.

Drum Rollers Faulty

The drum relies on several drum rollers to provide a smooth operation as it turns. With the appliance switched off and the lid open, each of the rollers should spin without resistance when turned by hand. If any of them are not spinning properly or have visible signs of severe wear, they need replacing. It is possible to purchase a replacement for the individual roller or use a kit to replace them all.

Drive Motor Overheated

When the motor used to power the spin cycle overheats, it may stop the drum from spinning entirely or it may cause an intermittent performance, which is equally problematic as laundry won’t dry. Replacing this part is usually best left to an expert.

Face Panel Buttons Aren’t Working

The digital screen on the face panel provides a convenient way to set the various modes on the washer-dryer. If you cannot start a cycle or change the settings to the right dry mode, the buttons may not be connecting to the main computer. Even when there is resistance after pushing the button, an investigation is needed.

Turning the appliance off at the breaker may reset the digital buttons to fix the issue. If this doesn’t work, unscrew the panel and check for debris or signs of worn switches.

Thermal Fuse Failed

Thermal fuses are a safety mechanism that, if blown, will stop the drum from turning. Remove the back panel and use a multimeter to run a consistency test. Replacing the thermal fuse is easy, but you need to check whether overheating is the root cause. If it is, failure to treat the issue will result in the new thermal fuse blowing very quickly.

When completing this task or any other, it’s vital to check that the drum is back in position and that the washer-dryer is level. If the issues persist a professional dryer repair service can usually get it operating again without the need to replace your entire unit.

 

Visit Fred’s Appliance Academy to learn more about the training provided in appliance repair.

Special thanks to Fred’s Appliance Academy for this helpful tip!

 

 

CE Tech Tips — October 2020

**NOTICE**
Due to the danger and complexity of electronic equipment repair, the following technical tip is intended for professional reference only. Please refer to manufacturer’s recommendations as Encompass does not guarantee the accuracy, reliability or safety of this information.

Emerson TV, LF501EM4
Reason for Service: Dead set, no standby power light.
Solution: Removed the I/R board and found SM C4056 shorted.  Removing bad cap restored normal operation to the set.

Hitachi TV, 57F59A
Reason for Service: Changes colors, snowy picture, loss of one or more colors, all white and shuts down.
Solution: Replace signal board and make sure the firmware is updated. 

LG TV, 47LM6700
Reason for Service: Dead, 3 blink error.
Solution: Replaced a shorted D607.  MUR460

Panasonic TV, TCP42X5
Reason for Service: Dead
Fix: Replaced U203 on backside of Power board.  FAN6755UWMY.

RCA TV, LED46C45RQ
Reason for Service: Set won’t power up.
Solution: Replacing the EEPROM fixed the set.  U16

Samsung TV, PN64E8000GFXZA
Reason for Service: Dead set, fuse blown.
Solution: Repaired power board by replacing QS802 & QS804.  Examine whole board for bad solder and resolder as necessary.

Vizio TV, E390-A1
Reason for Service: LED backlights will not come on.
Solution: Replacing IC U403 fixed the set.

Zenith, 9-1302 module
Reason for Service: Dead, nothing.
Solution: Resoldered jumper next to Elect Cap CX3452.  Fixed set.

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