Former Best Buy Service Center Territory Manager Tapped to Lead Encompass Service Solutions Division

Patrick Joseph brings extensive experience in service operations to the company

In his new role, Joseph will be responsible for the overall operations of ESS, which specializes in
extending the value of consumer and high-tech products through board-level and whole-unit
repair, refurbishment and parts reclamation services. ESS additionally provides Level II and
Level III call center technical support, service contract administration and support and ecofriendly disposal of end-of-life products to third-party warranty companies, OEMs and national
retailers.
Prior to joining ESS, Joseph served as the Territory Service General Manager for Best Buy’s
Western Region, comprising Southern California, Nevada, New Mexico and Arizona.  In that
role he was responsible for all Service Center and In-Home Service operations.  He also led the
opening of the Seattle Service Center for Best Buy, as well as managed product sales and service
support for Best Buy retail stores in the Northwestern United States.  He has served as a leader in
various roles in Best Buy’s service operations since 2000.
Prior to managing Best Buy’s service operations, Patrick was the West Division Director of
Service for Rent-A-Center, providing product service support for 893 stores and 12 service
centers from Chicago to Hawaii.
“We are confident that Patrick’s expertise in leading service operations for one of the country’s
largest electronics retailers, as well as a top rent-to-own enterprise, will be a significant
advantage to the Encompass Service Solutions division,” said Robert Gowens, Encompass
President & CEO. “Patrick has the skill set and drive to enhance and expand the capabilities of
ESS to the benefit of our valued customers.”
Joseph replaces Thomas Sutlive, who has left the company to pursue other opportunities.