To help customers get fast access to repair parts when they’re in the field, Encompass has launched a mobile app for iPhone/iPad and Android devices. With the app, users can quickly search for parts, research models, check price and availability and place orders. You can also view open orders and invoices, get the latest news and more.
(Must be an account holder with net terms)
Encompass has launched a new, more streamlined and easy to navigate website based on
feedback from our valued customers. We have also added a live online chat service to offer faster, more convenient assistance with any questions you may have.
Please note that Encompass will be closed on Wednesday, July
4 in observance of the Independence Day holiday. Customers can continue to
check pricing and availability and place orders on the web. We will be open
regular business hours on July 5.
To
better serve customers on both coasts, Encompass has opened a call center at
our Las Vegas distribution center. East coast customers will be able to contact
our call center representatives until 8 p.m. Eastern Time. West coast customers
will have access to the call center until 5 p.m. Pacific Time. This applies to
our main customer care lines: 800.638.3328 and
800.432.8542.
We
have also implemented an online chat service at encompassparts.com
to provide customers another channel to quickly ask questions
and get assistance.
Lawrenceville, Ga., June 7, 2012 – Encompass Supply Chain Solutions, Inc. (ESCS), a leading provider of forward and reverse logistics for a diverse range of electronics products and replacement parts, and ServicePower Technologies PLC, market leader in outsourced services and field management, today announced they have formed a strategic partnership providing enhanced services to manufacturers, insurers, retailers and their field service networks.
Under an agreement executed by the two companies, ESCS and ServicePower will partner to market their comprehensive services, including the field management platform and replacement parts distribution services.
ESCS, through its division Encompass Parts Distribution, is one of the nation’s largest authorized distributors of replacement parts for consumer electronics, appliance, computer and imaging products, with 60 years of industry experience. ServicePower works with a variety of clients to control and schedule the work of their own field service resources, as well as manages the work of independent service contractors on behalf of clients. ServicePower has access to a global network of 86,000 service technicians.
“With Encompass, ServicePower customers will gain a superior service parts solution from one streamlined source,” said ESCS President and CEO Robert Coolidge. “Plus, through our strategic partnership, we will be able to enhance ServicePower’s field service management platform for our mutual clients.”
The companies plan to integrate their technology systems to enable technicians receiving work through the ServicePower applications to easily search for and order replacement parts through Encompass. Contacts: Kristin Hurst Encompass Director of Marketing Ph: 954.474.0325 khurst@encompass.com Jenniffer Breitenstein ServicePower, Inc. VP Product Marketing Ph: 410.571.8981 j.breitenstein@servicepower.com “Teaming with Encompass is another way for us to add value to our customer base,” said Mark Duffin, President of ServicePower. “Their vast parts inventory from all the major brands, combined with extensive distribution expertise, will greatly simplify parts procurement for field service networks.”
About ServicePower
ServicePower Technologies PLC is a third party administrator for global field services which uses a fully integrated artificial intelligence based software platform to recruit independent contractors, comply with global regulatory codes, facilitate training, schedule service calls, conduct global retail/wholesale pricing analysis, and ultimately facilitate an optimal customer buying experience. ServicePower’s ServiceOutsource product is offered globally to end-consumer facing organizations in the retail, manufacturing, insurance, medical, and services industries providing the capability of offering quality installation services for their products through a network of professional, licensed, and insured independent contractors.
For more information, please visit www.servicepower.com.
About Encompass Supply Chain Solutions, Inc.
Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliance and imaging products. Encompass, through its business units Encompass Parts Distribution and Encompass Service Solutions, provides end-toend solutions for top OEMs, retailers, independent dealers and third-party administrators.
Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visit encompass.com.
Congratulations to Jose Hernandez, Encompass General Manager of International Business Development, for being honored at the 2012 sales meeting for outstanding performance!
Joe Hurley, Encompass Vice President of Business Development, recently participated in an interview with Canadian Transportation & Logistics magazine regarding the challenge of logistics in the consumer electronics industry. Click here to view the article.
With the busy home appliance and air conditioning season starting soon, Haier is seeking new partners to become part of its Authorized Service Center network. Servicers should have:–Brick and mortar facility
–Carry-in service
–Bench and in-home service techs
–SEER-certified preferredIf you are interested, please email haierfieldservice@haieramerica.com. Be sure to put “Authorization Request” in the subject line. In the email body, include your name, business name, address, business telephone, business owner’s name, number of bench techs and number of in-home techs.
Encompass announced today that company President Robert Coolidge will assume the added role of Chief Executive Officer.
Coolidge was appointed President of Encompass in December, taking on the responsibility of managing the day-to-day operations of the entire company, including the Encompass Parts Distribution and Encompass Service Solutions divisions. With the addition of the CEO title, he replaces Robert (Bob) Gowens, who has moved to become an advisor to the Encompass Board of Directors.
“The Board thanks Bob for his leadership of Encompass over the past 18 months and is grateful to have him continuing in a stewardship role,” said Encompass Board Chairman Steve Glick. “We are equally grateful to have a President and CEO of Robert’s caliber. With decades of experience in supply chain management and a clear vision of how the company must evolve to meet ever-changing industry conditions, Robert has the skill and talent to successfully guide
Encompass into the future.”
Gowens added his congratulations to Coolidge on his appointment as CEO, stating “Robert is very deserving of this role. I’m confident he will serve the Company, the shareholders, and the
employees well. I wish him and Encompass all the best.”
In addition to operational and fiduciary responsibility for Encompass Supply Chain Solutions, Coolidge will remain President of the Encompass Parts Distribution division for which he has managed national sales, vendor relations and IT management and development.
“Having the opportunity to continue growing and enhancing Encompass to improve service to our customers and strengthen relationships with our business partners is extremely exciting to me,” said Coolidge. “We are always seeking innovative solutions to help our customers succeed, and I am committed to ensuring we stay on this course.”
Lawrenceville, Ga., February 22, 2012 – Encompass Supply Chain Solutions, Inc. (ESCS), a leading provider of forward and reverse logistics for a diverse range of electronics products and replacement parts, today announced that company President Robert Coolidge will assume the added role of Chief Executive Officer.
Coolidge was appointed President of Encompass in December, taking on the responsibility of managing the day-to-day operations of the entire company, including the Encompass Parts Distribution and Encompass Service Solutions divisions. With the addition of the CEO title, he replaces Robert (Bob) Gowens, who has moved to become an advisor to the Encompass Board of Directors.
“The Board thanks Bob for his leadership of Encompass over the past 18 months and is grateful to have him continuing in a stewardship role,” said Encompass Board Chairman Steve Glick. “We are equally grateful to have a President and CEO of Robert’s caliber. With decades of experience in supply chain management and a clear vision of how the company must evolve to meet ever-changing industry conditions, Robert has the skill and talent to successfully guide Encompass into the future.”
Gowens added his congratulations to Coolidge on his appointment as CEO, stating “Robert is very deserving of this role. I’m confident he will serve the Company, the shareholders, and the employees well. I wish him and Encompass all the best.”
In addition to operational and fiduciary responsibility for Encompass Supply Chain Solutions, Coolidge will remain President of the Encompass Parts Distribution division for which he has managed national sales, vendor relations and IT management and development.
“Having the opportunity to continue growing and enhancing Encompass to improve service to our customers and strengthen relationships with our business partners is extremely exciting to me,” said Coolidge. “We are always seeking innovative solutions to help our customers succeed, and I am committed to ensuring we stay on this course.”
Coolidge has more than 20 years of industry experience, beginning with Vance Baldwin, which was founded by his grandfather in 1953 and acquired by Encompass in 2007. Robert helped grow Vance Baldwin from a local electronics parts distributor of $3 million in 1990 to a national distributor providing original parts for consumer electronics, computer, printer and appliance parts with revenues exceeding $50 million in 2007.
About Encompass Supply Chain Solutions, Inc.
Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliance and imaging products. Encompass, through its business units Encompass Parts Distribution and Encompass Service Solutions, provides end-to-end solutions for top OEMs, retailers, independent dealers and third-party administrators.
Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visit encompass.com or find us on Facebook
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