repair parts – Encompass Supply Chain Solutions

05 Dec

PT Holdings Rebrands as Parts Town Unlimited, Announces Leadership and Organizational Changes

New brand and structure will support accelerated growth and innovation

ADDISON, Il., Dec. 5, 2022 – PT Holdings, the parent company of Parts Town, a global leader in high-tech distribution of foodservice equipment parts, residential appliance parts, HVAC parts, and related products, today unveiled its new brand, Parts Town Unlimited. In addition, the company has announced a number of organizational changes to further accelerate growth and innovation. Parts Town Unlimited includes 45 unique brands across multiple divisions with nearly $2 billion in annual revenue and over 4,500 team members worldwide. The group is primarily focused on high-tech distribution of mission-critical replacement parts and related products.

The reorganization will support Parts Town Unlimited’s growth strategy, which includes a rapidly expanding product offering and global reach. The company will continue to emphasize digital leadership, operational excellence, and long-term high integrity partnerships, supported by its relentless focus on core values, people, and culture.

“Many companies include the acronym ‘LLC’ after their name, where the first ‘L’ stands for limited. We are going a different direction and focusing on the unlimited growth potential of our business: we are a town without limits,” said Steve Snower, Town Troublemaker (aka CEO), Parts Town Unlimited. “Over the past 19 years of our growth journey, we have updated our organization structure many times. Updating our brand and implementing these leadership changes will position the business for rapid growth in the coming years. We look forward to an exciting future.”

Overview of Parts Town Unlimited
Parts Town Unlimited includes the following divisions:

Parts Town, the technology innovator and market-leading distributor of original equipment manufacturer (OEM) foodservice, residential appliance, and HVAC equipment replacement parts. Also known as “Parts Town Americas,” this divisionprimarily serves the U.S., Canada, and Latin America, along with select customers in other international markets.
Red Lightning Group, a division that focuses solely on technology innovation to support the foodservice industry and beyond, serves as an incubator to help innovative “Townspeople” bring their ideas to life. Red Lightning Group developed the technologythat underpins Parts In Town, an ecommerce solution designed to help local service companies and distributors grow their businesses, improve equipment up-time by providing quick pickup and delivery of parts in the foodservice industry, and promotegrowth of genuine OEM part sales locally. Red Lightning Group also developed the Parts Town Marketplace, which provides customers an online, one-stop shopping experience for OEM parts beyond the foodservice category, as well as items and products across a
variety of new categories, eliminating the need for customers to visit multiple websites to find the parts and related products they need.
Parts Town Home, the company’s fastest growing capability, includes residential appliance parts, HVAC parts, and consumer electronics parts primarily through its Encompass brand. Parts Town Home has rapidly grown to represent 15% of Parts Town Unlimited’s 2022 revenue, compared to just 3% in 2021.
Parts Town Europe, which serves Europe and other international markets through its REPA Group brands, GEV Group, LF Group, EPGC, Atel, and Big Warehouse. Parts Town Europe includes locations across Europe in addition to a presence in both Australia and China.
Parts Town UK, which serves the UK through First Choice and Commercial Catering Spares brands.
Unlimited Service Group, which supports several local parts and service companies that partner with leading manufacturers in the U.S. and Canada. Individual, local brands will continue to be emphasized, reflecting the unique histories, cultures, expertise, and local focus of each of these businesses.

Leadership Moves
As part of the reorganization, Steve Snower will be focusing his role on group CEO responsibilities, with Clint Holder appointed to the role of Group President, Parts Town Americas. This will allow Snower to lead Parts Town Unlimited’s strategy, drive the company’s vision for growth and innovation, accelerate its acquisition efforts, and build on its unique culture.

“Clint has done an incredible job building unique, high integrity partnerships across the industry. Under his commercial leadership, we have dramatically expanded our master distribution capability and deepened our partnerships with service companies across the industry,” said Snower. “For the past 19 years, I have played the dual role of group CEO and President of Parts Town, and I am excited to turn the president role over to Clint to lead the business forward, allowing me to focus on building out the group vision.”

John McDonough has been named Chairman of Parts Town Europe. McDonough joined Parts Town Unlimited’s board of directors following Parts Town’s acquisition of Heritage Parts in 2019 and has remained an active advisor to the business. McDonough will now re-engage full-time and relocate to Munich, Germany, to partner with Alex Wiegand, CEO of REPA Group, in accelerating Parts Town Unlimited’s global reach.

“I am so excited that John will be a full-time partner in the business. His integrity and experience are unmatched,” said Snower. “As CEO of Heritage Parts, he led the digital transformation of the business and the full transition to genuine OEM parts. His presence with our team in Europe will make a huge impact.”

Miron Washington has been named Chief Digital Officer. He joins Parts Town Unlimited from Home Depot, where he held the role of Vice President of Customer Experience and General Manager of the company’s $3 billion Quote Center business unit. His previous experience includes digital leadership roles at Amazon, Staples, and Hewlett Packard. Washington will be charged with advancing the digital vision of Parts Town Unlimited.

Several other organization changes were announced, all with the intent to accelerate Parts Town Unlimited’s growth and innovation across its target markets.

About Parts Town Unlimited
Parts Town Unlimited is the global leader in high-tech distribution of mission-critical equipment replacement parts and related products and services for the foodservice, residential appliance and HVAC industries. Guided by its core values of Safety, Integrity, Community, Passion, Courage, and Innovation, Parts Town Unlimited delivers infinite possibilities, unlimited potential, and boundless innovation with a focus on people, innovation, and long-term partnerships. Parts Town Unlimited is an organization without limits, led by dreamers who continuously grow and bring value to our partners and amazing opportunities to our team members around the globe.

About Parts Town
Parts Town is the leading, technology innovation-driven distributor of genuine OEM (original equipment manufacturer) foodservice, residential appliance and HVAC equipment repair parts. When there’s a hiccup with any piece of equipment, Parts Town is ready to jump in and help with the most in-stock parts on the planet, innovative technology, and an unmatched customer experience. Customized solutions benefit equipment service technicians of all kinds, as well as chain and independent restaurants, schools, health care facilities and hospitality providers.

By partnering with the top manufacturers of foodservice, residential appliance and HVAC replacement parts, Parts Town improves the supply chain, increases sales of genuine OEM parts and keeps every customer’s business running like clockwork. Parts Town also partners with equipment and supplies dealers of all sizes to offer a one-stop-shop through its Parts Town marketplace.

For more information, visit https://www.partstown.com/.

Contact Information
Katie Whorton
katie.whorton@finnpartners.com
404-569-9901

By wpengine Press Releases appliance repair, Encompass Parts, Parts Town, repair parts 0 Comments Read more...

25 Oct

Evolution of Parts Distribution

It’s said the only constant in life is change – a sentiment that is certainly a given in the business world. Companies form, merge with others or disappear for lack of innovation against startups or competitors. Industry disruptors have been a prevalent part of commerce for thousands of years since cattle trading gave way to coins as currency.

Just when it seems impossible, something new comes out of nowhere to upend the status quo. From online retailers usurping brick and mortar retailers to mobile phones replacing landlines, answering machines and cameras, it’s not a matter of if a better mousetrap will come along, it’s when.

While a disruptor may be inescapable, it’s not all that dire. In fact, a study conducted by Strategy& (PwC’s global strategy consulting team) found that the “fear of disruption can be more damaging than actual disruption.” Additionally, existing businesses typically have plenty of time to respond to new trends before they are impacted, according to the study. Examples cited were Amazon and Google, which each took at least 10 years before dominating the web and ecommerce.

When facing a threat, established businesses that try to rush out ill-conceived strategies are just about as ineffective as those that do nothing, the study found. Instead, incumbents are more likely to succeed when they focus on continually accentuating their own core strengths and forming tighter customer connections to build loyalty.

Distribution is no less vulnerable to disruption than any other industry. As a middleman, distributors are always at risk for disintermediation. In turn, they must continue evolving and innovating to provide increasingly value-added services. The question that should be asked repeatedly is “how can we help our customers be more successful?” This is the difference between a partner and merely an order-taking vendor and a disrupter and an incumbent.

In parts distribution, it’s all about keeping critical components in stock and getting them to the customer the same or next day. This requires a massive effort beginning with forecasting what customers will need and ending with the right parts quickly in the hands of the customer. In between, every step of the process must be optimized for efficiency, accuracy and maximum throughput.

With decades of parts experience, Encompass is heavily investing in the latest AI and predictive technology to arm customers with vital data. Helping customers troubleshoot repairs and identify the right parts for the job are just a couple of ways we’re serving as more than just a supplier. Working directly with customers, we also develop creative tools that address specific pain points and help them be more successful. Along with product repair training, video content and matching tech skills with those needing to strengthen service networks, Encompass is deploying a host of resources for the benefit of the entire industry.

We’re also targeting warehouse management solutions and automated functionality with the goal of expediting parts delivery. Backed by the resources and best practices of our parent company Parts Town – the global market leader in foodservice equipment parts distribution – we’re better positioned than ever to turn our customer-centric visions into reality.

While technology is at the heart of many of our innovations, we still believe in good old-fashioned people skills. If you want to interact with a real person, Encompass has the channel for that. Our teams are always out visiting customers in person all over the country or we’re calling them with information on important new services or just to find out if we can do anything to assist.

In 2023, Encompass will celebrate its 70^th anniversary. We could not have survived in a competitive industry this long without continually raising the bar for customers. While we mark this important milestone in our history, we will forever be looking forward and exploring how we can offer more.

To the market disrupters out there, we say: our resolve to be best-in-class is only getting stronger.

By Robert Coolidge CEO's Blog appliances, distribution, market disruption, repair parts, warehouse automation 0 Comments Read more...

05 May

Encompass Appointed Authorized Spare Parts Distributor for Fisher & Paykel Appliances and DCS Grills

Lawrenceville, Ga., May 5, 2022 – Encompass Supply Chain Solutions, Inc., a leading provider of replacement parts and supply chain services for a diverse range of product brands, today announced it has received authorization from Fisher & Paykel to supply factory-certified parts to upgrade, maintain or replace components used in its full line of luxury home appliances.

Under an agreement with Fisher & Paykel, Encompass will serve as an authorized distributor of warranty and non-warranty parts for the manufacturer’s top-quality kitchen and laundry appliances, as well as its DCS brand of premium outdoor grills. The supplier will support Fisher & Paykel’s service network, product dealers and end users through its distribution facilities in Georgia, Florida, Nevada, Ohio and New York.

Encompass has steadily built its appliance parts business over the past several years to become the most OEM-authorized supplier in the country. It is especially adept at assisting high-end brands like Fisher & Paykel deliver exceptional aftersales service to its service network and consumer customers alike.

“Encompass is very excited to be aligning with Fisher & Paykel to distribute parts for their innovative, luxury home products line,” said Joe Hurley, SVP of Business Development for Encompass. “With Fisher & Paykel, we have further reinforced our position as a simple, fast, one-stop convenient source of parts for major appliance brands.”

Encompass has been singularly focused on enhancing operational efficiency through initiatives such as growing its U.S. footprint, implementing additional warehouse automation and significantly expediting parts delivery. It recently doubled capacity at its Las Vegas facility and opened a new distribution center in Ohio to speed service to customers in the Midwest and West respectively.

“Fisher & Paykel products are designed to stand the test of time and to enrich and improve the lives of our valued customers,” said Fisher & Paykel Spare Parts Manager Curtis Gregory. “As such, it is extremely important for our partners to share our dedication to help keep our products in the best condition possible. Encompass has proven they are just as committed to ensuring our customers are well served and remain delighted with our products.”

In addition to the appliance vertical, Encompass’ distributes repair parts for other products throughout the home such as consumer electronics, HVAC, computer and personal care. Additionally, it offers on-site depot repair, parts warehousing and distribution and complete parts supply management solutions.

About Fisher & Paykel Appliances

Fisher & Paykel, New Zealand’s award-winning appliance brand, has been selling products to change the way people live since 1934. Over time the company has grown into a global organization, now operating in 30 countries with over 4,000 employees and manufacturing in Italy, Thailand and Mexico.

Fisher & Paykel’s design heritage is founded on a pioneering spirit and a culture of curiosity that has challenged conventional appliance design to consistently deliver products tailored to human needs. The company is committed to ongoing research and development with a culture of open innovation, which allows people to work collaboratively to find insights and ideas that connect with customers and respect the planet.

Fisher & Paykel believes everybody deserves good design, because good design is all about making life better. It has built its success on understanding its consumers and designing innovative products such as the award-winning DishDrawer™ Dishwasher – the world’s first dishwasher in a drawer and the class-leading CoolDrawer™ multi-temperature drawer.

A part of the wider Haier Group since 2012, Fisher & Paykel has strengthened its presence as a premium home appliance brand. Fisher & Paykel’s New Zealand Design Centre, based at two locations in Auckland and Dunedin, has been recognized as one of the wider Haier Group’s five global research and development centers of excellence.

About Encompass

Formed in 1953, Encompass is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.

For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and Twitter.

By Kristin Hurst Press Releases appliance parts, DCS Grills, Encompass, Encompass Parts, Fisher & Paykel, parts distribution, repair parts 0 Comments Read more...

05 Apr

Parts Town Acquires Encompass Supply Chain Solutions, Inc.

Acquisition broadens Parts Town’s offerings of OEM parts for products and appliances throughout the home

Addison, IL – April 5, 2022 – Parts Town, a global market leader in genuine OEM parts distribution and technology, has acquired Encompass Supply Chain Solutions, Inc. (“Encompass”), a leading national distributor of OEM repair parts for the home.

Headquartered near Atlanta, Encompass has grown rapidly in recent years by building strong manufacturer relationships, innovating through supply chain management and e-commerce, and providing excellent customer service. The company maintains six facilities, has close to 250 team members, more than 200 manufacturer relationships, and delivers nearly $200 million in annual revenue. Robert Coolidge, current president, and CEO of Encompass will continue to lead the business with additional investment and support from Parts Town.

“We are excited to partner with Robert and the entire Encompass team. The business has grown impressively under Robert’s leadership, and we are eager to support this great team in any way possible,” states David Wenger, Group President at PT Holdings, Parts Town’s parent company. Wenger continues, “We first entered the residential parts market with our acquisition of Dayton Appliance Parts in early 2021 and have been thrilled with the growth opportunities and manufacturer partnerships that have emerged.

We are eager to take another step forward with Encompass to grow in several product categories, including residential appliance parts and consumer electronics. Our efforts will continue to focus on improving the customer experience and growing genuine OEM parts sales in support of leading manufacturers.”

Following the transaction, Encompass and Dayton Appliance will remain separate entities within PT Holdings with that division focusing on residential parts under the leadership of Robert Coolidge as the Divisional President, who has been with Encompass for 30 years. Coolidge states, “This is an extraordinary opportunity to join a great group of companies. Parts Town is the most innovative, fastest growing parts distributor of any kind and we are eager to gain even more knowledge to better support our customers and manufacturers. The Parts Town team has demonstrated high integrity and has made us

feel very welcomed. We are ready for this next chapter of growth and innovation at Encompass.” To learn more about Parts Town and its offerings, please visit partstown.com.

About Parts Town

Parts Town is the leading, technology-enabled global distributor of genuine OEM (original equipment manufacturer) parts for the foodservice industry. Driven by its commitment to technology and innovation, Parts Town is expanding to serve new segments including HVAC and residential appliance parts. When there’s a hiccup for any foodservice provider or service technician company, Parts Town is ready to jump

in and help with the most in-stock parts on the planet, innovative technology, and an unmatched customer experience. Its customized solutions benefit foodservice operators, service companies and a growing list of other customer segments. Partnering with more than 1,100 leading manufacturers, Parts Town improves the supply chain, increases sales of genuine OEM parts, and keeps every customer’s business running like clockwork.

Parts Town’s drive for innovation is led by Red Lightning Group, a new and separate division of PT Holdings focusing solely on innovation to support the foodservice industry and beyond, accelerating the pace of breakthroughs that support the group’s diverse customer base. Red Lightning Group’s mission is to boldly strike at lightning speed to deliver game-changing innovation and technology in an effort to discover the next big thing.

For more information, visit partstown.com/.

Media Contact
Linda Ramsey
lramsey@partstown.com
800.438.8898

Encompass Expands Parts Support for Lasko to BlueDri®, B-Air® Brands

Support includes components for water restoration equipment, air movers, dehumidifiers and more

Lawrenceville, Ga., December 9, 2021 – Encompass Supply Chain Solutions, Inc., a leading provider of replacement parts and supply chain services for a diverse range of product brands, today announced it is expanding existing parts support of Lasko Products to include two other portfolio brands.

Encompass is now managing parts supply for Lasko brands BlueDri and B-Air. The deal comes one year after Encompass was tapped to provide parts support for Lasko – a top name in home air heating, cooling and purifying products.

Encompass has implemented comprehensive parts programs for BlueDri’s line of quality air movers, air scrubbers and commercial dehumidifiers, as well as B-Air’s professional janitorial, inflatable, pet drying and restoration equipment. In addition to order fulfillment, Encompass provides parts planning, procurement, inventory management, end user support and more. BlueDri customers primarily comprise water damage restoration professionals and distributors, while B-Air serves both businesses and consumers.

To simplify and streamline online parts research and ordering, Encompass has launched ecommerce portals for both brands: bluedri.encompass.com and b-air.encompass.com. Parts will be warehoused and distributed through Encompass facilities in Florida, Georgia, Nevada, Ohio and New York.

“It is very gratifying to be expanding our partnership with Lasko just a year after implementing their initial program,” said Encompass Senior Vice President of Business Development Joe Hurley. “We appreciate Lasko’s confidence, and we expect to deliver expert parts support to BlueDri and B-Air customers.

As with all Encompass parts supply chain management (4PL) programs, Hurley said specific performance metrics have been co-developed with Lasko to ensure service levels are met or exceeded. Encompass is measured on such indicators as same day shipments, fill rates, order accuracy, returns processing and more.

“Encompass monitors and reports on all program activity from hourly warehouse picks to calls taken by customer service representatives,” said Hurley. “We are completely transparent with our clients so they can rest assured that their customers are being well served after the sale. Our goal is to provide exceptional service that helps encourage repeat sales.”

Lasko Director of Customer Experience Inger Heller said Encompass has so far achieved exemplary KPIs, resulting in the decision to now initiate 4PL programs for BlueDri and B-Air.

“Over the past year Encompass has shown they are more than capable of providing the same strong parts support to BlueDri and B-Air customers as they have shown with Lasko.”

B-Air and BlueDri are part of the commercial division of Lasko, a proud American company manufacturing products in the U.S. for the past 115 years. B-Air and BlueDri products are designed for water damage restoration, fire damage remediation and large area air quality. Lasko started as a small shop in Philadelphia in 1906 and now distributes innovative products worldwide. The company has remained committed to its mission to provide consumers a healthier and more comfortable home environment.

About Lasko

Lasko is a leading home environment products company, providing fans, heaters, air purifiers, humidifiers, home ventilation products, water damage remediation products, and more. Lasko has been engineering and building high-performance home environment products with leading-edge designs in the U.S. and worldwide for 115 years. Started in 1906 by Mr. Henry Lasko, the company has grown to an international organization whose products can be found at major retailers and online under the Lasko, Air King, B-Air, BlueDri, and Guardian brands. For more information, please visit Lasko.com, B-Air.com, BlueDri.com, AirKingLimited.com, and GuardianTechnologies.com.

About Encompass Supply Chain Solutions, Inc.

Formed in 1953, Encompass is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.

For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and Twitter.

CONTACT: Kristin Hurst, Director of Marketing & Communications

By Kristin Hurst Press Releases air movers, air scrubbers, B-Air, BlueDri, dehumidifiers, inflatable equipment, Lasko, pet drying equipment, repair parts, restoration equipment, water damage restoration equipment 0 Comments Read more...

Tag - repair parts

PT Holdings Rebrands as Parts Town Unlimited, Announces Leadership and Organizational Changes

New brand and structure will support accelerated growth and innovation

Evolution of Parts Distribution

Encompass Appointed Authorized Spare Parts Distributor for Fisher & Paykel Appliances and DCS Grills

Parts Town Acquires Encompass Supply Chain Solutions, Inc.

Encompass Appointed Authorized Distributor of Bosch Home Appliance Parts

Encompass Expedites Service to Midwest with New Ohio Parts Distribution Center

Supplier also adds training centers to Ohio and Las Vegas facilities

Encompass Integrates with Rossware Business Platform

Simplifies repair servicer access to home appliance spare parts

Encompass Expands Parts Support for Lasko to BlueDri®, B-Air® Brands