Press Releases

Lawrenceville, Ga., September 17, 2013 — Encompass Supply Chain Solutions, Inc, a leading provider of forward and reverse logistics for a diverse range of electronics products and replacement parts, today announced it has expanded its relationship with Polti USA to manage returns and provide product fulfillment service to e-tailers for its full line of steam cleaning appliances.

Through an agreement with Polti, Encompass will distribute its products to major online retailers and fulfill orders placed through Polti’swebsite. Additionally, Encompass will provide product replacement services for in-warranty exchanges and manage product returns from e-tailers.

Polti is an established European manufacturer brand that has launched products in the U.S. initially through the Home Shopping Network. Encompass currently acts as a master distributor of Polti product replacement parts and accessories and provides depot repair services for in-warranty units.

“Encompass is pleased to have the opportunity to further support Polti as they continue growing in the U.S.,” said Delbert Bray, former GE parts manager and now Encompass vice president of Channel Development in charge of the company’s appliance vertical. “With our advanced distribution and fulfillment expertise, leading-edge depot repair facility and laser focus on superior customer service, we are confident in our ability to ensure the complete satisfaction of Polti e-tailers and end users.”

Polti Executive Vice President Dennis Sones said Polti was impressed by Encompass’ capabilities and infrastructure and is certain the company will be an advantage to Polti as it continues to penetrate the U.S. market.

“To help ensure our success in the U.S., we needed a dependable partner to effectively manage both forward logistics and aftermarket service to support our customers and strengthen their loyalty to our products,” said Sones. “With their operational expertise and dedication to customer service, we believe Encompass is the right partner to help us achieve our business objectives.”

About Polti USA
Polti is a leading European producer of small yet powerful household steam appliances, including steam vacuum systems, steam cleaners, steam generator irons and a commercial-grade steam bedbug eradicator.

Polti was founded in 1978 when Franco Polti developed Vaporella, which was the first steam generator iron for domestic use. The company’s first steam cleaning product, Vaporetto, came to market in 1983, making Polti the only company with 30 years of experience in the steam cleaning products industry.

The majority of Polti products are manufactured in the company’s ISO 9001:2008-certified factory in Italy. All of the products produced there are quality tested before being shipped to ensure 100 percent reliability.

A family-owned business since its founding in 1978, Polti sells its products in more than 40 countries. The company is based in Italy, and its U.S. headquarters are in Atlanta.

For more information, visit http://www.polti-usa.com/us.

About Encompass Supply Chain Solutions, Inc
Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliance and imaging products. Encompass, through its business units Encompass Parts Distribution and Encompass Service Solutions, provides end-to-end solutions for OEMs, retailers, independent dealers and third-party administrators.

Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visitencompass.com and follow us on Facebook.

Lawrenceville, Ga., July 16, 2013 — Encompass Supply Chain Solutions, Inc, a leading provider of forward and reverse logistics for a diverse range of electronics products and replacement parts, today announced it will distribute spare parts for Dacor high-end kitchen appliance products.

Under an agreement with Dacor, Encompass will be an authorized supplier of in- and out-of-warranty parts and accessories for Dacor’s full line of high-quality appliances , including wall ovens, ranges, cooktops, dishwashers and more. Encompass will support Dacor’s service network, product dealers and end-users through its distribution facilities in Atlanta and Las Vegas.

Encompass is also an authorized parts supplier for other major appliance brands , including Haier, LG, Samsung, De’Longhi and Blomberg and several others.

“Encompass is excited to have the opportunity to add the Dacor brand to the expanding list of world-leading appliance manufacturers we represent,” said Robert Coolidge, Encompass President and CEO. “As a committed original replacement parts provider, our primary goal is to provide superior service that enhances the brand equity of our manufacturers.”

Delbert Bray, former GE parts manager and now Encompass Vice President of Channel Development and Customer Service, leads the company’s appliance vertical.

“We plan to leverage our decades of experience, unique business model, state-of-the-art facilities and industry-leading service to additionally strengthen loyalty to Dacor products,” said Bray.

With extensive parts supply expertise and presence on both the East and West coasts, Encompass is an ideal fit for Dacor’s authorized parts distribution network, said Adalberto Vargas, Dacor National Account Supervisor.

“Adding Encompass as a source for Dacor parts and accessories will further help ensure that our servicers and consumers receive first-class aftersales support,” said Vargas. “They are truly unique in the market with their focus on the OEM brand.”

About Dacor

American made, family-owned Dacor has been designing and manufacturing luxury kitchen appliances for three generations. Dacor provides a full line of innovative products designed to appeal to a broad segment of the luxury kitchen appliance market. With products available through a network of over 1,500 retail locations, Dacor is bringing luxurious appliances to customers throughout North America, and into select countries worldwide.

About Encompass Supply Chain Solutions, Inc
Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliance and imaging products. Encompass, through its business units Encompass Parts Distribution and Encompass Service Solutions, provides end-to-end solutions for OEMs, retailers, independent dealers and third-party administrators.

Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visitencompass.com and follow us on Facebook.

Lawrenceville, Ga., July 9, 2013 — Encompass Supply Chain Solutions, Inc, a leading provider of forward and reverse logistics for a diverse range of electronics products and replacement parts, today announced it will serve as a master distributor of spare parts for Blombergappliance products.

Encompass will manage the parts supply chain for Blomberg’s complete line of high-end kitchen and laundry appliances. Blomberg is owned by Arçelik, the 3rd largest appliance manufacturer in Europe.

Encompass, which is also an authorized parts supplier for other major appliance brands, including Haier, LG and Samsung, will support the Blomberg brand through facilities in Georgia and Nevada. Encompass will supply parts to other distributors, Blomberg’s authorized service network, service providers, third-party administrators and end users.

“With our depth of experience in supporting major appliance brands, Encompass is well positioned to assist Blomberg as they expand in the U.S.,” said Joe Hurley, Encompass Vice President of Business Development. “Our mission is to reinforce manufacturer brand loyalty by providing superior after market support to field servicers and end users.”

Cenk Gür, Overseas Aftersales Representative for Arçelik, said Encompass’ proven ability managing parts logistics, specifically in the appliance space, will be an advantage to Blomberg.

“Partnering with Encompass, will help optimize the repair cycle and ensure the satisfaction of our valued customers in our growing U.S. market,” said Gür.

About Blomberg

With 125 years of production and expertise in the appliance and metal industries, Blomberg is a quality name in household appliances. With an outstanding collection of free standing and built-in products, Blomberg aims to bring harmony to the life at home. In 2002, Blomberg was acquired by Arçelik, the 3rd largest appliance manufacturer in Europe.

About Encompass Supply Chain Solutions, Inc
Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliance and imaging products. Encompass, through its business units Encompass Parts Distribution and Encompass Service Solutions, provides end-to-end solutions for OEMs, retailers, independent dealers and third-party administrators.

Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visitencompass.com and follow us on Facebook.

Lawrenceville, Ga., June 3, 2013 — Encompass Supply Chain Solutions, Inc, a leading provider of forward and reverse logistics for a diverse range of electronics products and replacement parts, today announced it has formed a strategic partnership with Hisense USA — a top brand in electronics and appliances — to enhance service parts support.

Through the partnership, Encompass will help increase visibility and availability of Hisense spare parts for its complete line of products, including televisions, refrigerators, air-conditioners, dehumidifiers, beverage coolers and freezers. Encompass will supply parts for out-of-warranty or extended warranty repairs.

“Encompass currently supports nearly 200 manufacturer brands, supplying thousands of business and consumer customers,” said Robert Coolidge, Encompass president and CEO. “With comprehensive e-commerce capabilities, we are well positioned to significantly build awareness for and increase access to Hisense replacement parts. This will expand the ability to service their products after market and enhance their brand loyalty.”

Hisense USA is based in Georgia close to Encompass’ headquarters and primary distribution facility located just outside Atlanta.

“Encompass’ proven parts experience, combined with their proximity to our operations, made them an ideal partner as we strive to ensure superior after market support for our products outside the standard warranty period,” said James Dong, Hisense Parts Manager. “We expect Encompass to further add value to our supply chain and continue strengthening our brand in the market while we work to introduce even more innovative products.”

About Hisense
Established in 2001, Hisense USA Corporation is a Georgia-based subsidiary of the Hisense Company Ltd., headquartered in Qingdao, China. Hisense USA’s product strategy is to steadily introduce a full range of electronics and appliances into the North American market. This includes televisions, refrigerators, air-conditioners, dehumidifiers, beverage coolers and freezers. In 2010, Hisense established a North American R&D center in Georgia to bring a more market-centric approach to product development and technological innovations.

Today, Hisense USA sells into retailers across North America such as hhgregg, Best Buy, Walmart, Costco.com, Canadian Tire and many others. Around the world, Hisense has production bases in South Africa, Algeria, Egypt and sales offices in USA, Europe, Australia, Middle East and Southeast Asia. Hisense products are exported to over 130 countries and regions throughout the world.

About Encompass Supply Chain Solutions, Inc
Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliance and imaging products. Encompass, through its business units Encompass Parts Distribution and Encompass Service Solutions, provides end-to-end solutions for OEMs, retailers, independent dealers and third-party administrators.

Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visitencompass.com and follow us on Facebook.

Lawrenceville, Ga., April 30, 2013 — Encompass Supply Chain Solutions, Inc, a leading provider of forward and reverse logistics for a diverse range of electronics products and replacement parts, today announced it has appointed Jim Scarff to the role of Vice President and General Manager of Green Choice Parts, Encompass’ proprietary reclaimed parts brand.

Encompass President and CEO Robert Coolidge said this appointment is intended to significantly bolster the company’s efforts to further penetrate the growing reclaimed parts market. Reclaimed parts are good working components harvested from products that are beyond economical repair. They are typically used for repair in out-of-warranty or extended warranty repairs and prevent e-waste from ending up in landfills. Green Choice Parts comprises components for consumer electronics, appliance, computer and printer products and are available through Encompass e-commerce websites greenchoiceparts.com and encompassparts.com.

Coolidge said Encompass remains committed to supplying manufacturer original parts, but plans to partner with OEMs to provide a channel to recycle their parts and reduce warranty costs, excess and obsolete inventory and product displacement. Green Choice Parts can offer OEMs a solution to competing parts currently in the market.

“While Encompass has diligently worked to develop our Green Choice Parts offering as a complement to our OEM spare parts business, we recognized the need to devote more laser-focused resources to expand this valuable program,” said Coolidge. “With Jim’s expertise and extensive parts background, he is the ideal candidate to build on the success of this very important strategic initiative.”

Scarff, previously Encompass vice president of Customer Service, is a long-time industry leader with more than 25 years of experience in parts management. In his new position, he will be charged with exploring innovative ways to source and market reclaimed parts throughout the supply chain and across multiple product categories.

“There is enormous demand for parts that are both economical and high quality,” said Scarff. “Green Choice Parts extend the life of products by providing a channel for often hard-to-find components, and enable repair of products that may otherwise be discarded as trash. We are looking forward to revitalizing the program and aggressively building it into the country’s premier source for cost-effective replacement parts.”

About Encompass Supply Chain Solutions, Inc
Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliance and imaging products. Encompass, through its business units Encompass Parts Distribution and Encompass Service Solutions, provides end-to-end solutions for OEMs, retailers, independent dealers and third-party administrators.

Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. Encompass’ Green Choice Parts program offers an environmentally friendly alternative to new OEM parts for consumer electronics, appliance, computer and printer products.

For more information, please visit encompass.com and follow us on Facebook.

Lawrenceville, Ga., March 19, 2013 — Encompass Supply Chain Solutions, Inc, a leading provider of forward and reverse logistics for a diverse range of electronics products and replacement parts, today announced it has expanded its service offerings to include comprehensive managed print services solutions through a partnership with DOCUWISE.

Under the agreement with DOCUWISE, Encompass will market DOCUWISE’s full suite of services designed to help businesses more efficiently manage their entire print environment and control printing costs. DOCUWISE specializes in delivering turnkey managed print solutions distributed through value-added resellers leveraging its proprietary PESO™ (Print Environment System Organizer) cloud-based platform.

DOCUWISE services include remote document output monitoring; print cost reduction analysis; replenishment of consumables (toner and ink cartridges) and supplies/parts (fusers and maintenance kits); and on-site print device maintenance and repair. The solution is OEM and vendor neutral, covering all major brands and models of laser printers, copiers, multifunction print devices, fax machines, wide format printers and plotters.

“We are excited to be broadening our service offerings with value-added solutions that can significantly enhance print management for organizations of all sizes,” said Encompass President and CEO Robert Coolidge. “At a time when most businesses are looking for ways to improve the bottom line, optimizing the print environment is a key, but often overlooked, pathway. After considering the field of managed print services providers, we believe DOCUWISE can provide the most beneficial and complete solutions to best assist our customers.”

DOCUWISE CEO Ron Harris said an effective managed print program goes far beyond replacing toner cartridges and repairing devices. DOCUWISE programs address every aspect of printing costs from elimination of inventory carrying costs to assisting IT departments in overseeing print device population to ultimately extending the useful life a company’s print device assets.

“Our overall mission is to move businesses toward effective, efficient and environmentally- conscious document automation, while reducing document output costs,” said Harris. “With partners like Encompass, we are able to extend our highly-effective solutions nationwide and dramatically improve print management for business customers.”

About DOCUWISE
DOCUWISE is a Hybrid Managed Print Solutions Provider. The DOCUWISE MPS solution is Turnkey and was created exclusively for IT Service Providers. Our proprietary cloud- based MPS-RMM platform PESO™ allows VARs and MSPs to monitor, manage and automate an unlimited number of Document Output Environments simultaneously.

The PESO™ MPS-CRM guides an MPS Partner through the entire MPS process from prospecting to implementation: it’s comprehensive, easy to use and intuitive. PESO™ includes online training, remote monitoring, data tracking, supply fulfillment, nationwide on-site service, helpdesk, automated billing options, TCO analysis, rightsizing, asset allocation, proposals, contracts, implementation and optimization.

About Encompass Supply Chain Solutions, Inc
Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliance and imaging products. Encompass, through its business units Encompass Parts Distribution and Encompass Service Solutions, provides end-to-end solutions for OEMs, retailers, independent dealers and third-party administrators.

Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visitencompass.com and follow us on Facebook.

Lawrenceville, Ga., March 5, 2013 — Encompass Supply Chain Solutions, Inc, a leading provider of forward and reverse logistics for a diverse range of electronics products and replacement parts, today announced it has appointed Delbert Bray to the position of Vice President of Channel Development.

Bray’s initial focus will be on growing the company’s presence in the Appliance vertical market. He will manage all aspects of Encompass’s Appliance business, including sales, non-purchasing vendor relations and customer service, and will be also be responsible for attaining new lines.

“Delbert is a key addition to the Encompass team and is part of our overall strategy to aggressively expand into vertical markets outside of consumer electronics,” said Encompass President and CEO Robert Coolidge. “With his experience and extensive industry connections, I am confident he will be a strong advantage to Encompass and provide us a significant competitive edge in the market.”

Bray has over 15 years of experience in business development and customer service, most recently with GE Consumer Home Services where he was general manager of Parts and Accessories for the past eight years. In this role, Delbert directed all business activities for GE’s Parts and Accessories division, including staffing, engineering, new product development, marketing and distribution. He led a team of 280 managers, business developers and call center associates responsible for over 169k SKUs. During his tenure, he grew the division from $162M in annual revenue to $554M and earned numerous annual GE performance awards.

Prior to GE, he served as vice president of Contact Center Operations for GE subsidiary, ASI, and general manager of Business Development for General Motors. He received a Master’s Degree in Industrial Psychology from John F. Kennedy University and a B.A. Degree in Social Psychology from Ohio University. Bray is also Lean Six Sigma Certified.

“Delbert’s impressive background, combined with his Six Sigma certification, will benefit Encompass throughout multiple functional areas beyond business development,” said Encompass Vice President of Business Development Joe Hurley. “We look forward to leveraging his expertise as we seek to take Encompass to the next level.”

About Encompass Supply Chain Solutions, Inc
Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliance and imaging products. Encompass, through its business units Encompass Parts Distribution and Encompass Service Solutions, provides end-to-end solutions for OEMs, retailers, independent dealers and third-party administrators.

Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visitencompass.com and follow us on Facebook.

Lawrenceville, Ga., February 7, 2013 – Encompass Supply Chain Solutions, Inc., a leading provider of forward and reverse logistics for a diverse range of electronics products and replacement parts, today announced it has finalized an agreement with Konica Minolta Business Solutions U.S.A., Inc. to provide in-warranty laser printer repair services and distribute original replacement parts, supplies, printers and multi-function systems.

Under the agreement, Encompass will serve as an Authorized Konica Minolta Printer Service Facility, as well as an Authorized Reseller. Konica Minolta is a leader in advanced document management technologies, application solutions and IT services from the desktop to the print shop. Encompass supplies replacement parts for top imaging brands, such as HP, Lexmark, Epson and OKI, and provides high-tech repair services for a host of imaging and consumer electronics products.

“Encompass is pleased to have the opportunity to support Konica Minolta and their end users by leveraging both our service repair and distribution expertise and resources,” said Robert Coolidge, president and CEO of Encompass Supply Chain Solutions. “We have the unique capability to provide end-to-end solutions from a single source to our clients, which improves service to their customers, streamlines their vendor management and strengthens their brand in the market.”

Encompass will supply parts and products and perform repair services for Konica Minolta from its headquarters facility in Lawrenceville, Ga. outside Atlanta.

About Konica Minolta

Konica Minolta Business Solutions U.S.A., Inc. is a leader in advanced document management technologies and Managed IT Services for the desktop to the print shop. For the fifth consecutive year, Konica Minolta was recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys. BLI has named Konica Minolta 2012 “Document Imaging Solutions Line of the Year” and “A3 MFP Line of the Year” award winner for the company’s solution portfolio and award-winning line of bizhub Multifunctional Products. For more information, please visit CountOnKonicaMinolta.com and follow Konica Minolta on Facebook (@Konica Minolta Business Solutions U.S.A), YouTube (@KonicaMinoltaUS), and Twitter (@KonicaMinoltaUS).

About Encompass Supply Chain Solutions, Inc.

Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliance and imaging products. Encompass, through its business units Encompass Parts Distribution and Encompass Service Solutions, provides end-to-end solutions for OEMs, retailers, independent dealers and third-party administrators.

Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visit encompass.com and follow us on Facebook.

Kristin Hurst

Director of Marketing

Ph: 954.474.0325

khurst@encompass.com