Press Releases

25 Mar

Encompass Supply Chain Solutions Becomes De’Longhi’s Main Parts Supply Manager, Authorized Reseller

LAWRENCEVILLE, Ga. – March 25, 2025 – Encompass Supply Chain Solutions, a division of Parts Town Unlimited and leading provider of replacement parts and supply chain solutions for a diverse range of product brands, today announced De’Longhi has designated the company as its main parts supply chain manager and authorized reseller in North America. The partnership makes Encompass an authorized reseller for parts and accessories sold by De’Longhi and its authorized retailers.

De’Longhi will now refer buyers to order replacement parts directly from Encompass. The partnership will help ensure the continuity of parts availability for all De’Longhi home appliances including espresso machines, coffee makers, kitchen appliances, portable air conditioners, space heaters and more.

“De’Longhi is a manufacturer of popular, world-class home appliances and Encompass is proud to be the distributor of choice to help the company’s dedicated customers access the parts they need to extend the lifecycle of their favorite De’Longhi equipment,” said Robert Coolidge, CEO and President of Encompass. “This partnership enables De’Longhi to focus on the business of their business – manufacturing world renowned home appliances – while leveraging our industry-leading supply chain network to distribute critical replacement parts.”

Encompass will take on a pivotal role in managing De’Longhi’s parts distribution operations, including procurement, warehousing, pick-pack-ship, returns, and warranty/non-warranty support. As part of the partnership, Encompass will also ship warranty parts orders to De’Longhi authorized service providers (ASP) and self-servicing dealers (SSD) or their designated parts agent and other direct consumers of spare parts.

“We are excited to extend our partnership with Encompass. As Encompass takes the lead in reselling our spare parts and accessories in North America, we anticipate significant improvements in our logistics setup,” said Massimo Paludet, Director of De’Longhi Group. “This will enhance product availability and distribution, driving sales growth for both companies and delivering superior value to our customers.”

About Encompass Supply Chain Solutions

 Formed in 1953, Encompass Supply Chain Solutions is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.

In 2022, Encompass was acquired by Parts Town Unlimited, the global market leader in foodservice equipment parts distribution, to expand its residential parts division.

For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and YouTube.

About De’longhi Group

The De’ Longhi Group is one of the leading players in the small domestic appliance business dedicated to the world of coffee, cooking and food preparation, air conditioning, heating and home care.

Listed since 2001 on the Italian Stock Exchange MTA, De’ Longhi distributes its products, with the De’ Longhi, Kenwood, Braun, Ariete, Nutribullet and Magic Bullet brands, in more than 120 markets around the world and at end 2022 had over 9,000 employees. In 2023 it reported revenues of € 3.08 billion, an adjusted EBITDA of € 444 million and a net profit of € 250 million.

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11 Mar

Encompass Supply Chain Solutions Earns Prestigious Certifications for Safety, Sustainability, Environmental and Quality Standards

LAWRENCEVILLE, GA – March 11, 2025 – Encompass Supply Chain Solutions, a part of the Home division of Parts Town Unlimited and a leading provider of replacement parts and supply chain solutions for a diverse range of product brands, today announced that its Repair Depot facility earned four new certifications from Perry Johnson Registrars, Inc. (PJR). These certifications underscore Encompass’ commitment to maintaining the highest standards in quality management, environmental responsibility, workplace safety, and sustainable electronics management.

Following comprehensive audits, PJR, an international certification and registration body, determined that the Encompass Repair Depot complies with the following globally recognized standards:

  • R2v3 Standard – Sustainable Electronics Reuse & Recycling: Certifies Encompass for meeting rigorous standards in sustainable electronics management, including downstream vendor management, logical data sanitization, testing, and repairing of consumer electronics, as outlined in the R2 Code of Practices.
  • ISO 9001:2015 – Quality Management System: Recognizes Encompass for its robust quality control processes, commitment to continual improvement, and ability to meet customer expectations by delivering flawless services across its operations.
  • ISO 14001:2015 – Environmental Management System: Validates Encompass’ efforts to minimize environmental impact and improve sustainability in its operations related to testing, data sanitization, and repair of consumer small electronics.
  • ISO 45001:2018 – Occupational Health and Safety Management System: Recognizes Encompass for its adherence to workplace safety practices within the scope of testing, data sanitization, and repair of consumer small electronics.

“These certifications are a significant achievement that reflects our commitment to process, focus, and discipline,” said Robert Coolidge, CEO and President of Encompass. “They demonstrate the hard work of our team and our dedication to implement robust practices that prioritize safety, quality, sustainability, and environmental stewardship – further aligning us with global standards that benefit both our customers and the environment.”

Encompass operates a state-of-the-art 65,000-square-foot Repair Depot facility purpose-built to support OEM customers’ aftermarket service needs. With capabilities ranging from laptop/desktop repair, PCBA repair, testing, and root cause analysis to warranty claim administration, the facility delivers comprehensive solutions tailored to OEM requirements.

The Repair Depot also offers a full suite of returns management, refurbishment, and disposition services, helping OEMs efficiently manage customer returns. Currently, the facility supports more than a dozen global brands and processes over 20,000 devices annually.

These certifications reinforce Encompass’ dedication to responsible operations and continuous improvement, ensuring the company delivers innovative solutions while meeting the highest industry standards.

About Encompass Supply Chain Solutions

Formed in 1953, Encompass Supply Chain Solutions is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.

In 2022, Encompass was acquired by Parts Town Unlimited, the global market leader in foodservice equipment parts distribution, to expand its residential parts division.

For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and YouTube.

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11 Mar

Encompass Supply Chain Solutions Expands Partnerships with SMEG as Main Parts Supply Manager, Authorized Reseller

Encompass Supply Chain Solutions Expands Partnerships with SMEG as Main Parts Supply Manager, Authorized Reseller

LAWRENCEVILLE, GA – March 11, 2025 – Encompass Supply Chain Solutions, a division of Parts Town Unlimited and a leading provider of replacement parts and supply chain solutions, has strengthened its partnership with premier home appliance brand SMEG.

As SMEG’s main parts supply chain manager and authorized reseller, Encompass will enhance parts distribution and logistics support. Through this partnership, SMEG will direct buyers to Encompass.com for ordering genuine replacement parts. This collaboration is designed to streamline distribution, improve logistics efficiency, and enhance service for customers and service providers across the region.

SMEG has partnered with Encompass since early 2024 and is now expanding the relationship to further improve supply chain operations for its wide range of appliances, including ovens, coffee machines, cooktops, refrigerators, dishwashers, toasters, and more.

As part of this expanded role, Encompass will also ship warranty parts orders to SMEG’s authorized service providers (ASPs), self-servicing dealers (SSDs), designated parts agents, and direct consumers.

“Encompass is proud to be SMEG’s distributor of choice, helping their customers access the parts they need to extend the lifespan of their favorite appliances,” said Robert Coolidge, CEO and President of Encompass. “We look forward to further strengthening our relationship to ensure seamless parts distribution.”

With extensive experience supporting prestigious brands, Encompass remains committed to optimizing parts distribution operations and delivering exceptional customer service.

About Encompass Supply Chain Solutions

Founded in 1953, Encompass Supply Chain Solutions is one of the largest suppliers of repair parts and accessories for home products in the U.S. The company also provides end-to-end parts supply chain management, including 3PL, depot repair, and reverse logistics services.

In addition to consumers, Encompass serves a broad B2B customer base, including manufacturers, multi-family property managers, warranty providers, service networks, independent dealers, and retailers.

In 2022, Encompass was acquired by Parts Town Unlimited, the global leader in foodservice equipment parts distribution, to expand its residential parts division.

For more information, visit solutions.encompass.com and follow us on LinkedIn, Facebook, and YouTube.

About SMEG

SMEG is an Italian home appliance manufacturer based in Guastalla, near Reggio Emilia, in northern Italy’s Emilia-Romagna region. The company operates worldwide subsidiaries, overseas sales offices, and an extensive partner network.

Beyond its distinctive domestic appliance portfolio, SMEG is also recognized in professional sectors. Its food service and medical instrument divisions specialize in large-scale restaurant/catering appliances and medical instruments, respectively.

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11 Mar

Managing Supply Chain Complexities: What Supply Chain Leaders Need to Know About Tariffs, Natural Disasters & Other Disruptions

By Robert Coolidge, President & CEO of Encompass Supply Chain Solutions

In today’s global economy, supply chain disruptions have become an inevitable challenge, impacting efficiency, cost control, and overall business resilience. From tariffs and trade restrictions to natural disasters and geopolitical tensions, supply chain leaders must adopt proactive strategies to mitigate risks and maintain operational stability. For those managing the replacement parts supply chain—such as Encompass Supply Chain Solutions—these challenges are particularly critical, as any delays or shortages can directly affect manufacturers, service providers, and end consumers who rely on timely parts availability. Encompass has built its reputation on adaptability and innovation in supply chain management, ensuring that even in the face of global disruptions, customers continue to receive the support and products they need.

One of the most pressing issues supply chain leaders face today is the imposition of tariffs on imported goods. As trade restrictions fluctuate, companies experience rising costs and supply bottlenecks, which can have a direct impact on profitability and service levels. To navigate these challenges, businesses must diversify their supplier base, negotiate better terms with existing partners, and explore nearshoring or reshoring opportunities to minimize exposure to tariff-affected regions. At Encompass, we continuously monitor tariff regulations and leverage data analytics to assess financial impacts, allowing us to make informed purchasing decisions that protect both our operations and our customers.

Beyond tariffs, natural disasters such as hurricanes, wildfires, and earthquakes pose another major risk to supply chains. To combat these disruptions, leaders must invest in a resilient logistics network, incorporating multi-location warehousing, disaster recovery plans, and contingency supply routes. Encompass has long prioritized risk mitigation by utilizing predictive analytics and AI-driven forecasting to anticipate potential disruptions and allocate resources accordingly. By maintaining flexible contracts with logistics providers, we ensure the ability to pivot quickly when primary distribution channels are affected—an approach that has allowed us to maintain a high level of service even during unforeseen crises.

Geopolitical instability and labor shortages further complicate supply chain operations. As governments enact new trade policies and labor markets shift, businesses must stay agile to avoid supply interruptions. At Encompass, we counter these risks by strengthening our supplier partnerships, investing in automation across our logistics and warehousing operations, and incorporating workforce planning into our broader supply chain strategy. By leveraging a robust supplier vetting process, we reduce our vulnerability to sudden geopolitical shifts, ensuring a steady flow of inventory to meet customer needs.

To stay ahead of disruptions, supply chain leaders must embrace digital transformation. Implementing AI-driven demand forecasting, real-time inventory tracking, and automated procurement systems enhances supply chain visibility and agility. Encompass has been at the forefront of this technological evolution, integrating blockchain for enhanced transaction transparency and utilizing cloud-based platforms for seamless collaboration with suppliers, manufacturers, and customers. Additionally, investing in cybersecurity measures remains a top priority, as supply chain infrastructure is increasingly targeted by cyber threats that could exacerbate existing challenges.

As global disruptions continue to evolve, supply chain resilience has never been more critical. Leaders must focus on diversification, technology adoption, and proactive risk management to create adaptable and efficient networks. At Encompass, we understand that agility is the key to overcoming supply chain complexities, and we remain committed to delivering reliable, innovative solutions that help our partners navigate these ever-changing conditions. By staying informed on trade regulations, investing in disaster preparedness, and optimizing logistics operations, businesses can not only withstand supply chain challenges but also turn them into opportunities for innovation and growth. Through strategic planning and the right mindset, we can transform potential disruptions into competitive advantages that drive long-term success.

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03 Feb

Parts Town Unlimited Strengthens Home Division with Strategic Leadership Expansion

Parts Town Unlimited Strengthens Home Division with Strategic Leadership Expansion

ADDISON, Ill. – Parts Town Unlimited, the parent company of Encompass Supply Chain Solutions, a leader in the high-tech distribution of business-to-business OEM residential appliance parts and accessories, as well as business-to-consumer brands including PartSelect.com, eReplacementparts.com, Fix.com, GenuineReplacementParts.com and EasyApplianceParts.com, today announced the expansion of its Home division leadership team to drive accelerated growth and innovation. As part of this expansion, Mark Bickenbach has been hired as Group President of Parts Town Home and Chris Dennison has been hired as Chief Operations Officer of Parts Town Home. This adds to an already experienced, proven team, including Robert Coolidge, who has led the Encompass business for over 15 years.

Bickenbach joins Parts Town Home after holding leadership roles with several industry-leading e-commerce and retail organizations. His leadership of omnichannel initiatives ensured a seamless customer experience across all platforms. Bickenbach’s deep understanding of the residential space will support the expansion of Parts Town Home’s high-tech solutions and value proposition. As a strategic leader focused on growth, Bickenbach will play a crucial role in aligning the Parts Town Home division with the company’s broader vision for expansion.

Dennison brings a wealth of experience to Parts Town Home after previously leading supply chain functions, distribution and fulfillment, and inventory management across several companies. He will lead distribution center operations, optimize the supply chain, spearhead automation initiatives, and oversee the Parts Town Home division’s operational growth goals. Dennison will play a pivotal role in leveraging new technologies, including the implementation of a future-ready network and advanced distribution technologies.

“We are thrilled to welcome Mark and Chris to the Parts Town Home team,” said Steve Snower, Sixth Man (aka CEO), Parts Town Unlimited. “Their extensive experience and passion for innovation will drive our growth in the Home space. With their leadership, plus our existing, accomplished team, we are confident that we will meet our ambitious growth goals and enhance our value proposition in the marketplace. In doing so, we will be able to bring exceptional products and services to customers in a faster, smarter way.”

With the strategic addition of Bickenbach and Dennison, Parts Town Unlimited positions itself for significant growth in the distribution of home appliance parts, consumer electronic parts, HVAC parts, outdoor power equipment parts, and other critical replacement parts used in the home. Their skills in areas such as supply chain optimization, e-commerce, and high-tech product development will be instrumental in realizing Parts Town’s vision for supporting residential appliance and equipment needs and continuing to deliver exceptional value to its customers and stakeholders.

About Encompass Supply Chain Solutions

Formed in 1953, Encompass Supply Chain Solutions is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics services. In addition to consumers, Encompass supports an array of B2B customers, including manufacturers, multi-family property managers, warranty providers, service networks, independent dealers and retailers.

In 2022, Encompass was acquired by Parts Town Unlimited, the global market leader in foodservice equipment parts distribution, to expand its residential parts division.

For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and YouTube.

About Parts Town Unlimited

Parts Town Unlimited is the parent company of over 45 unique brands worldwide which collectively serve as a global leader in the high-tech distribution of genuine original equipment manufacturer (OEM) parts for foodservice equipment, residential appliances, HVAC equipment and consumer electronics, as well as related products. Parts Town Unlimited is constantly working to create user-friendly parts identification tools, expand its high-tech distribution capabilities and foster forward-thinking innovations.

Guided by its core values of Safety, Integrity, Community, Passion, Courage, and Innovation, Parts Town Unlimited delivers infinite possibilities, unlimited potential, and boundless innovation with a focus on people and long-term partnerships. The company was recently recognized by Inc. 5000 as one of the fastest-growing companies in the U.S. for the 16th consecutive year.

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23 Sep

Centricity Partners with Encompass to Streamline Service Parts Ordering

Centricity and Encompass announce partnership to streamline ordering

ST. PETERSBURG, FL– Centricity, a leader in product protection solutions, has announced a strategic partnership with Encompass, a top supplier of replacement parts and accessories for residential consumer products. This collaboration integrates Encompass’s vast inventory directly into Centricity’s ServicePower platform, streamlining parts sourcing and ordering for servicers.

For over 60 years, Encompass has provided millions of replacement parts for over 300 brands. This integration brings unprecedented efficiency and simplicity to Centricity’s partners and customers, ensuring fast turn on parts, 99% arrive next day, to get customers up and running quickly.

Key benefits of this new solution include:

  • Streamlined Ordering: Servicers can now order parts seamlessly through the ServicePower platform, eliminating the need to search multiple vendors.
  • Cost Reduction: Significant savings are achieved without requiring upfront payment for parts, improving dealer cash flow.
  • Enhanced Tracking: Improved tracking of service processes, backorders, and shipments ensures efficient customer service.

Robert Coolidge, CEO of Encompass, stated, “We are proud that Centricity chose us for this fully integrated solution. Our extensive inventory and sourcing capabilities will enable Centricity to deliver faster service at a lower cost.”

Ryan Alexander, COO of Centricity, added, “This partnership with Encompass is a game-changer, providing our partners with a streamlined and cost-effective solution for parts sourcing. It enhances our efficiency and sets us apart in the industry.”

About Centricity

Centricity collaborates with retailers, builder solutions companies, distributors, and manufacturers to deliver tailor-made product protection solutions, fostering increased revenue and cultivating a base of satisfied, loyal customers. Headquartered in St. Petersburg, Florida, Centricity stands as a privately held and wholly owned subsidiary of Bankers Financial Corporation, a venerable company with more than 47 years of rich history in service and protection. For further information, please visit Centricity’s website.

About Encompass Supply Chain Solutions

Formed in 1953, Encompass Supply Chain Solutions is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers, and retailers.

In 2022, Encompass was acquired by Parts Town Unlimited, the global market leader in foodservice equipment parts distribution, to expand its residential parts division.

Media Contact: Centricity, Director of Marketing, Karen Blanchard, 727-542-3942

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05 Sep

Encompass Supply Chain Solutions Welcomes New Vice President of HVAC and Market Strategy

  Industry veteran Scott Pierson to drive rapid growth and innovation in HVAC

LAWRENCEVILLE, Ga., Sept. 5, 2024 – Encompass Supply Chain Solutions a division of Parts Town Unlimited and leading provider of replacement parts and supply chain solutions for a diverse range of product brands, today announced the appointment of Scott Pierson as the new Vice President of HVAC and Market Strategy.
In this role, Pierson will lead the organization’s HVAC initiatives, an integral part of the Encompass Supply Chain parts distribution offering. He will be dedicated to driving real innovation and efficiency for the HVAC industry.
“This appointment is a major step for Encompass, reflecting our dedication to delivering outstanding service and support,” said Robert Coolidge, President and CEO of Encompass Supply Chain Solutions and President of Parts Town Residential. It also emphasizes our commitment to enhancing product performance, extending their lifespan, and going above and beyond for our customers.”
Pierson is an accomplished senior executive with more than 18 years of experience, including over a decade of leading strategic development and plan execution at national HVAC wholesalers and original equipment manufacturers. As a pioneer in the HVAC industry, he brings a cross-functional approach to driving growth and innovation to the organization. Pierson holds a bachelor’s degree in political science from North Carolina State University, and an MBA from The Citadel.
“It’s a great privilege to be given the opportunity to lead the Encompass HVAC initiative. With Encompass’ history of dominating the appliance parts space, I am excited to utilize that model to unlock the untapped efficiencies in the HVAC industry.” said Pierson. “I believe Encompass is in a position to provide a valuable and long-needed solution to the industry’s fragmented parts supply chain.”


About Encompass Supply Chain Solutions

Formed in 1953, Encompass Supply Chain Solutions is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.

In 2022, Encompass was acquired by Parts Town Unlimited, the global market leader in foodservice equipment parts distribution, to expand its residential parts division.

For more information, please visit solutions.encompass.com and follow us on LinkedIn , Facebook and YouTube .

About Parts Town Unlimited

Parts Town Unlimited is the parent company of over 45 unique brands worldwide which collectively serve as a global leader in the high-tech distribution of genuine original equipment manufacturer (OEM) parts for foodservice equipment, residential appliances, HVAC equipment and consumer electronics, as well as related products. Parts Town Unlimited is constantly working to create user-friendly parts identification tools, expand its high-tech distribution capabilities and foster forward-thinking innovations.

Guided by its core values of Safety, Integrity, Community, Passion, Courage, and Innovation, Parts Town Unlimited delivers infinite possibilities, unlimited potential, and boundless innovation with a focus on people and long-term partnerships. The company was recently recognized by The Inc. 5000 as one of the fastest-growing companies in the U.S. for the 16th consecutive year.

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28 Jul

How Innovation Is Reshaping the Future of Home Appliances

The world of home appliances is no longer confined to simple refrigerators and washing machines. Once just “cool buzzwords,” advancements in virtual reality (VR), artificial intelligence (AI), and the Internet of Things (IoT) are reshaping the industry, creating a surge of innovation. Driven by advancements in technology and changing consumer preferences, innovation in the industry will continue to provide unparalleled value to the consumer and open the door for after-sales support.

From Hygiene to Efficiency

The pandemic has undeniably driven a surge in home sanitation. Products utilizing steam and UV light technology have become readily available, reflecting a heightened awareness of household cleanliness. This has translated to families adopting new hygiene practices, such as removing shoes upon entering the home, wiping down surfaces more frequently, and seeking out disinfecting cleaning supplies.

This shift in consumer behavior represents a significant market trend, prompting the industry to re-evaluate the importance of maintaining a clean and healthy home and workplace environment. Ultimately, prioritizing sanitation provides invaluable peace of mind, safeguarding the well-being of ourselves and our loved ones.

Alongside the surge in cleanliness, the all-in-one washer-dryer technology has undergone significant advancements, offering improved functionality and efficiency. While these products aren’t new, the latest models offer superior mechanics compared to previous iterations, significantly reducing laundry time. Additionally, they contribute to lower utility consumption, potentially saving families hundreds of dollars annually.

On-Demand Appliance Parts

Emerging technologies like 3D printing offer promising potential for the home appliance service parts ecosystem. While home-based printing may not be feasible due to complex design requirements, manufacturers and distributors could utilize 3D printing to create replacement parts on demand, particularly for plastic components like gears, knobs, or handles.

This could potentially lead to faster and more efficient repairs. As 3D printing technology continues to evolve, its integration into the service parts ecosystem offers an exciting and viable option for the future.

From Innovation to Trust

The influx of these new trends and products entering the market highlights the growing importance of robust after-sales support. Imagine a customer purchasing a product, the product that your team has put hours, months, or years into creating, and that product fails – how will the company respond? Customers will be more likely to remain loyal if they feel supported by a manufacturer who takes responsibility for their product’s performance and offers prompt and effective solutions in case of malfunctions.

Strong after-sales support, including readily available replacement parts, qualified technicians, and efficient service solutions, is critical in building customer loyalty and brand reputation. A positive service experience can significantly enhance brand perception and foster customer trust, while a negative one can easily damage it.

Navigating the Future

As the home appliance industry continues to evolve alongside technological advancements and shifting consumer preferences, the future promises exciting possibilities. However, as the industry welcomes new advancements, prioritizing robust after-sales support remains crucial.

By embracing these advancements and prioritizing customer experience, the home appliance industry will be able to unlock a future of innovation and consumer satisfaction.

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13 Jun

Encompass Supply Chain Solutions Selects Blitzz’s App-Free Video Support to Identify Replacement Parts Remotely

Encompass uses live video and augmented reality (AR) to identify replacement parts remotely.

SAN JOSE, California, June 13, 2024 — Blitzz the app-free mobile video platform for remote customer support, today announced that Encompass Supply Chain Solutions , a leading national provider of replacement parts and supply chain services for a diverse range of product brands, will use its live video support technology for quick and easy replacement part identification.

Formed in 1953, Encompass is one of the country’s largest suppliers of repair parts for products throughout the home and complete parts supply chain management for consumer and B2B customers. In the past, when retail customers needed to identify their model numbers or parts, Encompass would try to get the information they needed over a phone call. Those conversations relied on verbal descriptions that sometimes left customers and support agents feeling confused or frustrated.

With Blitzz’s app-free video support software, an Encompass support agent simply sends a link via SMS text message to a customer. Once clicked, the support agent can instantly see through the customer’s smartphone camera. They can identify model numbers and collaborate via an interactive video call without downloading third-party apps like Zoom, Webex, or Teams. Both parties can use AR to draw on the screen in real-time and identify points of interest.

“We aim to provide a top-notch experience for our customers and supply them with the specific parts they need exactly when they need them. Blitzz is an invaluable tool to help us accomplish that mission,” said Jim Scarff, VP of Customer Support at Encompass. “Blitzz is very user friendly for customers and agents alike and offers seamless support that keeps our business running smoothly.”

Blitzz provides the following benefits for Encompass and its customers:

  • Less guesswork : With live video, customers no longer have to guess whether they’re properly identifying parts.
  • Fewer callbacks : Encompass is now able to identify parts the first time a customer reaches out for assistance.
  • Faster delivery : Video takes guesswork out of identifying replacement parts, so Encompass is able to process orders and send them out with less back and forth.

“We’re proud to help Encompass build on their excellent reputation for customer care with the addition of remote video support,” said Rama Sreenivasan, Founder and CEO of Blitzz. “Blitzz makes it faster and easier for customers to get the help they need, and receive their replacement parts, right when they need them.”

For more information about Blitzz, visit www.blitzz.co.

For more information about Encompass, visit www.encompass.com.

About Blitzz

Blitzz is an ingenious app-free way to let remote technicians and support agents troubleshoot problems by seeing through an onsite smartphone camera: The technician or support agent texts a link, the customer clicks it, and then both are looking through the camera together. Blitzz helps companies save time and money by empowering customer support, field service and sales teams to get technical troubleshooting, inspection, audits, insurance claims, maintenance, and more done faster and safer. It facilitates millions of minutes of video monthly across a range of industries, including telecommunications, automotive, construction, power and utilities, insurance, and more. For more information about Blitzz, visit www.blitzz.co.

About Encompass

Formed in 1953, Encompass is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers. For more information, please visit solutions.encompass.com and follow us on LinkedIn and Facebook.

Media Contact:
Alex DiSanto
alex@propllr.com

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12 Jun

Encompass Supply Chain Solutions Launches Dedicated Support for Beko Appliance Parts in the U.S.

Encompass Supply Chain Solutions today announced dedicated support for Beko appliance parts in the U.S.

LAWRENCEVILLE, Ga., June 11, 2024 /PRNewswire-PRWeb/ — Encompass Supply Chain Solutions, a division of Parts Town Unlimited and a leading provider of replacement parts and supply chain solutions for a diverse range of residential product brands, today announced dedicated support for Beko appliance parts in the U.S.

Encompass has launched a dedicated website exclusively for Beko products, https://beko.encompass.com/, to continue to support Beko customers with access to its original equipment manufacturer (OEM) parts. The website includes a comprehensive selection of genuine Beko parts, along with user-friendly navigation and secure checkout.

Encompass has also established a dedicated team of knowledgeable representatives and toll-free hotline (855-754-9584) to assist customers with any inquiries related to Beko equipment and parts including assistance with finding the right part and tracking orders.

“With a long-standing history of handling Beko OEM parts since 2013, we have the expertise and resources to continue to meet customer needs with their Beko equipment,” said Robert Coolidge, President & CEO of Encompass Supply Chain Solutions. “We pride ourselves on providing top-quality service and replacement parts to our customers. Our extensive inventory includes Beko’s best-selling parts, all of which are in stock and ready for immediate shipment.”

“Encompass’ continued support of our OEM replacement parts inventory and distribution will help us to ensure the lifecycle of our products in the U.S. for years to come,” said Orhan Sayman, President of Beko US. “Beko has been in the U.S. market for more than seven years and we are a rising star in the North American home appliance market with a strong nationwide dealer network. Our wide range of kitchen and laundry appliances make life better by delivering forward-thinking technology and maximum efficiency in beautifully modern packages.”

About Encompass Supply Chain Solutions

Formed in 1953, Encompass Supply Chain Solutions is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers, and retailers.

In 2022, Encompass was acquired by Parts Town Unlimited, the global market leader in foodservice equipment parts distribution, to expand its residential parts division.

For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and YouTube.

About Parts Town Unlimited

Parts Town Unlimited is the global leader in high-tech distribution of mission-critical equipment replacement parts and related products and services for the foodservice, residential appliance, and HVAC industries. Guided by its core values of Safety, Integrity, Community, Passion, Courage, and Innovation, Parts Town Unlimited delivers infinite possibilities, unlimited potential, and boundless innovation with a focus on people, innovation, and long-term partnerships. Parts Town Unlimited is an organization without limits, led by dreamers who continuously grow and bring value to our partners and amazing opportunities to our team members around the globe.

About Beko U.S.

Beko U.S., Inc. is the U.S subsidiary of Arçelik A.Ĺž. operating in more than 140 countries with more than 55,000 employees and 45 production facilities. Beko became the largest white goods company in Europe and the second largest white goods company in the world with its market share and reached a consolidated turnover of 8 billion Euros in 2023. Committed to the premise that healthy living is only possible on a healthy planet, Beko specializes in cooking, cooling and cleaning products that empower American homeowners to live healthier, more sustainable lives. The brand has received numerous accolades for protecting the environment including the Environmental Protection Agency (EPA)’s highest honor for energy efficiency each of the past seven years, and a Good Housekeeping 2021 Sustainable Innovation Award in the Smart Sustainable Home Appliance category. For more information, visit www.beko.com/us-en.

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