News

21 Apr

Partners for Aftermarket Support Inaugural Conference

Encompass is excited to announce we are hosting an inaugural
conference in Atlanta on Wednesday, September 9 for the purpose
of forming a new industry association: Partners for Aftermarket Support (PAS).
We are inviting select organizations across the industry that have an interest in
exchanging ideas to strengthen the aftermarket supply chain, including
manufacturers, retailers, warranty companies and third-party vendors.  

This highly-informative, invitation-only conference will feature sessions covering
hot topics trending in our shared industry today, with the purpose of forming a
new association committed to strengthening the aftermarket supply chain through
a spirit of cooperation.
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21 Apr

Is Your Corporate Culture Killing or Enhancing Your Business?

Businesses in today’s market climate are continually
reinventing, evolving, merging and divesting. 
It’s no surprise that the 1998 corporate bible Who Moved My Cheese? is still a bestseller.
During such flux, nothing evokes more anxiety within an
organization than change combined with the unknown. This can lead to a toxic,
tension-filled environment where people instinctively go into survivor mode –
all to the detriment of day-to-day business operations.
Robert Coolidge
President & CEO
The key to success for any type of transition is timely,
detailed communication. Keeping your staff well informed is by far the most
effective way to combat the inaccuracies and hysteria spread by the inevitable
rumor mill. Share your vision up front, provide frequent updates on
organizational progress  and solicit
feedback. Employees will be more vested in their company when they feel
involved.
During a merger, there is apt to be an “us versus them”
dynamic, especially when there are position redundancies.  Plus, sometimes people in an organization have
been in a role so long they can no longer be objective or open to new ideas. Those
unwilling to embrace the future and adapt are like a virus and need to move on.
Others should understand that sometimes change creates new and better
opportunities – if they’re focused on negativity and panic, they’ll miss their
chance. 
To build a successful environment, businesses should keep an
open door policy at all levels of your organization – even the  CEO should not be too important to be
accessible. Let those work who for you know their value and most important –
you are aware of their existence. Build a relationship with your employees and
encourage team work.  Be sure to acknowledge birthdays and work
anniversaries. Most importantly, hold company events that enable employees from
different areas of the company to interact.
Employees must play their part too by welcoming constructive
debate among their co-workers throughout the organization. Always be a company
cheerleader  – avoid disparaging your
business internally or externally – and wearing your corporate apparel is a
simple way to show your dedication and spirit.
Businesses with harmonious cultures are unstoppable in the
marketplace. Their employees are engaged, loyal and giving 110% to their
companies and their customers. Creating a positive corporate culture is not
always easy, but can be done through a consistent combination of open
communication, reward and opportunity. 
And the dividends can be huge.

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27 Mar

CE Tech Tips – April 2015

CE Professional Tech Tip Sharing
April 2015
**NOTICE**
Due the danger and complexity of electronics repair, the following shared
technical tips are intended for professional reference only. Please refer to
manufacturer’s recommendations as Encompass does not guarantee the accuracy,
reliability or safety of this information.
Dell Plasma TV, W5001CHD
Reason for Service: 
Dead
Solution:  Replaced 4 Zeners on Y-Mail LJ41-03078A.  ZD5018, 5019, 5021, 5022.  All part # 755-UDZSTE-1733B.
Hitachi TV, 51UWX20B
Reason for Service: 
Focus is out on left and right side only. 
Solution:  Add 2 spark gaps, #CJ00072R.  One between pin 4 & 5 and one between pin
8 & 5 of TF01.
Panasonic TV, PT47WXC43G, 
P8
Reason for Service: 
The picture is over scanned.
Solution: Replace C509.
Prima TV,  LC-40K17
Reason for Service: 
Took many tries to turn the set on, then it was
dead.
Solution:  Found and replaced 8 surface mount caps on both inverter
boards. 47uF/16V.
RCA TV, ATC010
Reason for Service: 
Has a picture for 4 or 5 seconds, but discolored,
then shuts down.
Solution: Check and replace
as necessary, R519, R529, R539.  All  1kΩ, half W flameproof.
RCA TV, ITC008
Reason for Service: Picture too wide & “breathing.”
Solution: Check all:  Il101, (263569) on Pin board, Tl101 on pin
module and Dl021 damper diode.
Sony TV, DA4
Reason for Service: 
Dead, 6 blink error
Solution: Found a bad cap,
off the bridge D6523. C6597, 2200uF/25V.
Toshiba TV, 
42LX196
Reason for Service: 
Works intermittently, red light blinks.
Solution:  Replaced Q820 per bulletin, #23135094
Toshiba TV, 50H81
Reason for Service: 
When set first turned on, picture okay, but then
immediately starts jumping and shrinking vertical and has vertical lines through
it.  Touching the DPC Bd. stopped
it.  Tapping the Bd. made it worse or
shut it down. 
Solution: Intermittent
connections on pins for this Bd., twist them slightly and reseat.
Vizio TV, M3D460SR
Reason for Service: The picture is noisy, and will fade to white when it
warms up.
Solution: Before changing
the T-Con, check for a bad U205, 1.2V regulator.
Vizio TV, V047LFDHTV10A
Reason for Service: Backlight works, but no picture. No on-screen, can’t shut
off.  Uses main 3647-0072-150, fuses okay. 
Solution:  After trying several things, replacing the T-con did fix
the set.

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25 Mar

Encompass Employee of the Month – Muhammad Ramjohn

It is with
great pleasure that we announce the Encompass Employee of the Month for
February – Muhammad ‘Mo’ Ramjohn in our Davie, Fla. office. Mo has been with the company for four
years and is an integral member of the IT team. He is responsive,
knowledgeable, friendly and always willing to help a co-worker in need. He is
behind the scenes and few people probably realize how much he does to enhance
our systems and keep things running with no fanfare. He remains patient even
during trying times and is tenacious with resolving system issues. Mo is a true
asset to the Encompass team –
congratulations, and thank you for everything you do!

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11 Feb

Evaluating Distributors to Build a Strong Network

Manufacturers relying on distribution
networks for after sales parts support have a variety of factors to consider
when selecting suppliers for authorization. To build the strongest network
possible, here are some key areas to think about when evaluating distributor partners: 
·       
Value – For any
successful business relationship, there has to be a win-win benefit. What value
does the distributor bring to the table beyond basic pick/pack/ship capability?

Robert Coolidge
President & CEO

Are they integrated with major claims administrators to streamline  the repair cycle? Do they offer board
recovery and repair service to supplement the supply chain and minimize
costs?  Can they help eliminate the
significant opportunities that exist for gray market parts to displace OEM
parts? Do they employ sophisticated technology and generate comprehensive
performance reporting so manufacturers know exactly what’s going on in their
aftermarket supply chain? Distributors should deliver specific, value-added
benefits to the manufacturer that warrant inclusion within the network.

·       
Differentiation –  Ideally, each distributor in a network will
deliver distinct advantages so that each link creates a stronger chain. One
supplier may provide access to a large, loyal customer base while another
excels in pricing and performance metrics. Cultivating a stable of complementary
distributors will only enhance the network.

·       
Relevance – Is the
distributor keeping pace with evolving market trends and technology or are they
still doing business the same way they’ve done it for years? Avoid distributors
that make no effort to continually evaluate their operations and implement
improvements. A staid distributor brings no value to the network.
 
·       
Diversification – In
today’s competitive market climate, no business can afford to be a one-trick
pony. Manufacturers, distributors, servicers and retailers alike are seeking opportunities
to diversify and capture additional market share. Distributors that support multiple
vertical markets are able to spread operational costs among multiple
manufacturers, while offering customers a convenient single source. Distributors
that can offer parts for a variety of product segments will have an edge over
those that focus on only one.

Manufacturer brand loyalty is largely
dependent on a robust parts distributor network. Manufacturers that carefully
evaluate their networks and prospective distributors are certain to compete
more effectively in the market. 
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09 Feb

Encompass Announces Executive Promotions

Encompass is pleased to announce that long-time company managers Scott Cameron and Joe Hurley have been
promoted to senior vice presidents.
Scott Cameron
Scott Cameron is now Senior
Vice President of Operations and Service Solutions. He has been with the
company since 1983, starting out as a delivery driver. Over the decades, Scott has steadily earned positions of increasing responsibility and now leads
Encompass’ entire distribution operation – including our three facilities in
Georgia, Nevada and Florida. Most recently, he was tapped to lead the Service
Solutions group, which provides comprehensive repair and reverse logistics
services.
Scott played a key role in Encompass’ recent renovation of our Georgia flagship warehouse,
including the installation of automated systems to enhance productivity and
efficiency.
Joe Hurley was named
Senior Vice President of Business

Joe Hurley

Development in charge of the company’s
comprehensive sales function. He has
more than 20 years of sales and management experience and joined Encompass
in 2008 from Philips Consumer Electronics where he served as director of Parts.

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28 Jan

CE Tech Tips — February 2015

CE Professional Tech Tip Sharing
February 2015
**NOTICE**
Due the danger and complexity of electronics repair, the following shared
technical tips are intended for professional reference only. Please refer to
manufacturer’s recommendations as Encompass does not guarantee the accuracy,
reliability or safety of this information.
GPX DV6000-09 
TV/DVD Combo
Reason for Service: 
Dead
Solution: Replaced C506,
12uF/100V Non-Polarized cap.
Hitachi TV, 46UX12B
Reason for Service: Loss of color
Solution:  Found leaky ZD-5514.
Panasonic TV, TH42PX60U
Reason for Service: 
Dead, 10 blink error code
Solution: Replaced PA board,
#TXNPA1BJTUE. 
Samsung Plasma TV, PN58B540
Reason for Service: 
Turns off intermittently, cycles
Solution: Use the melody to
guide your troubleshooting.
Does melody play when set turns off ?
No – means power loss, replace power
               supply.
Yes – means the set thinks it shut off
                 normally.  Look at 1 of 2 parts.
If the TV plays a melody, that means it could either be the mainboard or
the function/IR board. When you hear the relay turn on, quickly remove the AC
cord from the wall.  Now disconnect the
function/IR connector from the main board and replug the AC back into the
wall.  Does the set stay on ?
No –  main board bad.
Yes – function/IR board bad.
Sanyo TV, DS31590
Reason for Service: Dead, (after a surge)
Solution: Had to replace all
of the following: Q601, 604 & 605, C609 & C626, IC601 and Q695
Sony TV, KF-xxWE610
Reason for Service: Shutdown with 6 blinks
Solution: Replaced MCZ3001DB
on G1 board.
Toshiba TV, 42HP66
Reason for Service: 
Red sparkles in the picture
Solution: Found a bad cap on
the Y-SUS – C49, 33uF/25V.
Zenith TV, Z50PJ240-UB
Reason for Service: Dead

Solution:  From a LG bulletin: No power issue with the LITE ON PSU
PCB, that was produced after Nov. 2011. 
Caused by weak resistance in the LITE ON PSU PCB, R929 & R927 should
be upgraded.  Models 50PJ and 50PK.  Serial numbers, After 011xxxxxxxx (Nov 2010.)
Use part # EBC60660801.
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