News

Encompass Job Postings – General Warehouse Supervisor & Warehouse Associates

Encompass is seeking a Warehouse Supervisor and General Warehouse Associates to join our team in Davie, FL. Please see the position descriptions below, and email your resume to careers@encompass.com.

General
Warehouse Supervisor
Employment Type: Full
Time       Salary Range: Non-Exempt          Location: Davie, FL
Position Purpose and Description
Summary
Encompass Supply Chain Solutions, Inc., a market leader in forward and
reverse supply chain management and high-tech repair services, is seeking a Warehouse Supervisor to assist in
managing and overseeing all functions of the warehouse ensuring smooth
operation of all activities.
Position Responsibilities
·       
Supervises and coordinates activities of
warehouse employees engaged in picking, receiving, loading and unloading,
sorting, staging, transporting, stacking, order filling, shipping, and
maintaining inventory records in warehouse.  
·       
Adhere to the compliance of all safety
processes and procedures of the warehouse.
·   Assist warehouse manager in delegating
and assigning tasks and targets and evaluating the employees.
·       
Assist in managing inventory,
monitoring cycle counts and conducting audits of same to validate results.
·       
Supervising proper shift allocations
and ensuring efficiency of all warehouse staff.
·       
Organizing and conducting necessary
training activities for the staff.
·       
Ensuring the proper functioning of all
warehouse tools and equipment.
·       Load and unload materials to and from designated
storage area, such as racks, shelves, or vehicles.
·   Assist and oversee warehouse staff ensuring proper
installation of protective devices, such as bracing, padding, or strapping, to
prevent shifting or damage to items being transported.  
·       
Maintain condition of work area (i.e. free of
trash, product in correct location, etc.).
·       
Operate forklift or other machinery in order to
complete tasks when necessary.
·       
Ability
to work independently and efficiently manage time to meet all warehouse deadlines.
·       
Adhere
to all company policies and procedures.
Preferred Education and Experience
·       
High School Diploma or Associate degree or equivalent
experience will be considered.
·       
Two to five years of warehouse related experience
is required.
·       
Certified in operating forklift and related
warehouse equipment is required.
·       
Knowledge of the safety documentation processes
for handling warehouse activities.
·       
Ability to manage time, resolve crises and demonstrate
strong decision making skills.
·     Must have strong leadership, motivational and
administrative skills and effective team building capabilities.
·       
Proficient in Internet related applications such
as email and Web browsers.
·       
Proficient in MS Office applications such as
Word and Excel.
Work
Environment
·       
Ability to lift and carry up to 50 lbs. in a
physical environment.
·       
Ability to stand for periods of time up to and
exceeding 60 minutes.
·       
Ability to make repetitive movements including, but
not limited to, using a 10-key, RF Scanner or calculator, bending or squatting.
·       
Must be able to climb ladder to stock and pick
items.
·       
Must be able to shrink wrap materials and maneuver
goods with pallet jack.
·    Should be familiar with computers/ data entry to
include inventory management and shipping software/ systems including BOL.

·     Typically in a warehouse environment but with
regular exposure to factors such as temperature extremes, moving machinery and loud
noise.
General
Warehouse Associate
Employment Type: Full
Time       Salary Range: Non-Exempt          Location: Davie, FL
Position Purpose and Description Summary
Encompass Supply Chain Solutions, Inc., a market leader in
forward and reverse supply chain management and high-tech repair services, is
seeking Entry Level Warehouse
Associates to perform warehouse tasks to include, but not limited to, shipping,
receiving, loading and unloading shipments, processing returns and order
filling.
Position Responsibilities:
·      Complete tasks such as loading, unloading, sorting,
picking, stocking, staging and transportation of goods.
·       
Load and unload materials to and from designated
storage area, such as racks, shelves or vehicles.
·       
Install protective devices, such as bracing, padding,
or strapping, to prevent shifting or damage to items being transported.
·       
Verify computations against physical count of
stock.
·       
Maintains condition of work area (i.e. free of
trash, product in correct location, etc.).
·       
Operate forklift or other machinery to complete
tasks.
·       
Ability
to work independently and efficiently manage time to meet all deadlines.
·       
Adhere
to all company policies and procedures.
Work Environment
·       
Ability to lift and carry up to 50 lbs. in a
physical environment.
·       
Ability to stand for periods of time up to and
exceeding 60 minutes.
·       
Ability to make repetitive movements including, but
not limited to, using a 10-key, RF Scanner or calculator, bending or squatting.
·       
Must be able to climb ladder to stock and pick
items.
·       
Must be able to shrink wrap materials and maneuver
goods with pallet jack.
·    Should be familiar with computers/ data entry to
include inventory management and shipping software/ systems including BOL.
·      Typically in a warehouse environment, but with
regular exposure to factors such as temperature extremes, moving machinery and loud
noise.
Preferred Education and
Experience
·       
High School Diploma or equivalent experience
will be considered.
·       
One to two years warehouse related experience is
required.
·       
Ability to operate a forklift preferred but not
required.
·       
Sound understanding of warehouse machines and
tools.
·       
Proficient in Internet related applications such
as email and Web browsers.

·       
Proficient in MS Office applications such as
Word and Excel.
Comments                
Candidates meeting the
specified qualifications listed above, please email your resume to careers@encompass.com.    No Phone Calls Please
This
Company is an Equal Opportunity Employer.

Encompass Now Authorized Parts & Accessories Distributor for Magic Chef®

Encompass is an authorized supplier of accessories and
out-of-warranty parts for Magic Chef®’s
kitchen and laundry appliances, including microwaves, compact washers and
dryers, compact refrigerators, wine / beverage coolers and ice makers. Encompass
is also an authorized parts supplier for other top appliance brands,
such as Haier, LG, Samsung, Dacor, De’Longhi, Bertazzoni and Blomberg.
“We are very pleased to add the popular Magic Chef® brand to our expanding appliance parts
line,” said Robert
Coolidge
, Encompass president and CEO. “Encompass is dedicated to helping
strengthen aftermarket support for the manufacturers we represent and assisting
in building consumer loyalty to their brands through strong post-sales
service.”
Encompass will support Magic Chef®’s product dealers and end-users through
its distribution facilities in Georgia and Florida. The supplier will offer
Magic Chef® parts through its
e-commerce website encompassparts.com.

“Magic Chef®
shares Encompass’ focus on ensuring our consumers have ready access to the
parts and accessories they need to keep their products operating efficiently,”
said Bob Weissman, Senior Director of Customer Service for Magic Chef®. “Encompass is a long-time expert in
parts management, and we are confident they will complement our existing parts
supply with the added convenience of an online purchasing channel.”

CE Tech Tips — July 2015

CE Professional Tech Tip Sharing
July 2015
**NOTICE**
Due the danger and complexity of electronics repair, the following shared
technical tips are intended for professional reference only. Please refer to
manufacturer’s recommendations as Encompass does not guarantee the accuracy,
reliability or safety of this information.
Hitachi TV, 46UX12B
Reason for Service: No customer convergence adjustment from the on screen
display
Solution:  Replaced IC-1501 and ZD-1501.
Panasonic Plasma TV, TH42PX75U
Reason for Service: 
Dead, red LED flashing 8 blinks
Solution: Replacing the SS board
fixed the set.
Philips TV, 
50PFP5332D/37
Reason for Service: 
Dead
Solution:  Replaced SSB; used 3139 268 09052.
Pioneer TV, PRO-118
Reason for Service: Picture washed out and pulled up from the bottom of
screen
Solution: Repair solder
connections on connector boards between power supply and video boards.  Especially check H-Sync connection.
RCA CTC169
Reason for Service: Vertical distorted, squeezed in from the bottom, a
little fold over
Solution: Replaced yoke
return cap, C4503.  2200/35V
Samsung TV, LTN1795X/XXA
Reason for Service: 
Green LED blinking; if you leave it plugged in long
enough it may come on
Solution:  Found two bad caps on main board next to IC23.  C21 & C22, 10uF/16V
Sony TV, KDS-70Q006
Reason for Service: Lamp goes out after it is on for a minute or so.  Sound ok, green LED flashes, but no
code.  Lamp comes on after a minute or
so. Symptom then repeats.  Lamp was
replaced a few months before this problem.
Solution: Replacing the lamp
again fixed the set.
Sony TV, KV-1326R
Reason for Service: Dead
Solution: Replacing C614
fixed the set.  22uF/250V
Toshiba TV, 50H81
Reason for Service: 
When set first turned on, picture ok, but then
immediately starts jumping and shrinking vertical and has vertical lines through
it.  Touching the DPC board stopped
it.  Tapping the board made it worse or
shut it down. 
Solution: Intermittent
connections on pins for this board, twist them slightly and reseat.
Zenith TV, E44W46LCD
How To: Reset the lamp
timer
Solution: You need a
105-201M service remote.  Press the
“in-start” button, then press 9 or scroll down to lamp replace.  Press the enter button.

Encompass Selected as Service Parts Supply Chain Solution for Sony Electronics

Encompass is excited to announce we are managing all aspects of the consumer
service parts supply chain. Encompass currently distributes non-warranty Sony
parts as an authorized distributor. 
Effective immediately, Encompass will supply parts to other distributors,
authorized service network, service dealers, third-party administrators,
international affiliates, and end users. 

We celebrated our expanded partnership with Sony leaders during a ribbon cutting ceremony at our Georgia headquarters facility on May 27.

CE Tech Tips — June 2015

CE Professional Tech Tip Sharing
June 2015
**NOTICE**
Due the danger and complexity of electronics repair, the following shared
technical tips are intended for professional reference only. Please refer to
manufacturer’s recommendations as Encompass does not guarantee the accuracy,
reliability or safety of this information.
Hitachi TV, 46UX12B
Reason for Service: 
Set has no color
Solution: Replaced IC5501
Hitachi TV, 46UX12B
Reason for Service: 
No power, no relay click
Solution: Found Q-0015
bad.  Replacing it fixed the set.
Panasonic TV, PT47WXC43G
Reason for Service: 
No G2, (grid v) on the red CRT
Solution: Replacing C312
fixed the set.
Panasonic TV, TH-42PX50U
Reason for Service:  
Dim, washed out picture
Solution:  Repaired the module. 
Replaced open cap, C526, 47uF/250V. 
On SC board below middle heat sink.
Philips TV, 50PFP5332D/37
Reason for Service: Dead, relay clicks
Solution: Check and replace
as necessary: DC8524, DC8407, DC8404, DC8405, all 680uF/50V on the power board.  Also check C5300 on the Y-main.  1000uF/25V
Pioneer TV, PRO-118
Reason for Service: Picture washed out and pulled up from the bottom of
screen
Solution: Repair solder
connections on connector boards between power supply and video boards.  Check especially H-Sync connection.
RCA TV, ATC010
Reason for Service: 
Shut down
Solution:  Diode at relay checks good until it goes back off then it
is shorted.  Replace the diode at the
relay.  It will check good when cold or
after it cools, just replace it.
Samsung TV, LN55C610N1FXZA
Reason for Service: Intermittent strobing in the picture
Solution: From Panasonic
bulletin, cut and remove jumper JP854.
Sony TV, KDL46V3000
Reason for Service: 
No backlights
Solution: Only problem found
was open fuse F4102 on FB3 board.
Sylvania LCD TV, 6620LDTA
Reason for Service: Dead
Solution: Found 3 bad diodes
in power supply; D638 & D645, used ECG519 and D645, used ECG506.
Toshiba TV, 14AF41
Reason for Service: Will not power up and relay clicks continuously.

Solution: Check and replace
as necessary, C403, C510, C529 and C531.

Gleaning – and Acting On – Customer Insight Critical to Business Health

When your company sales are flat or floundering, leadership will
be laser focused on the cause and how to turn the ship back in the right
direction. Serious discussions will be taking place throughout the
organization, and new strategies will be contemplated.
While looking inward is only natural, it’s just a small part
of the equation. To really understand why business is down, you’ve got to
understand your customers. You may already be surveying your customers
regularly, but is anyone actually reviewing the results and taking action on
the feedback? Your customers can provide key information on what you’re doing
wrong, which in turn is likely to be impacting sales – thanks, Captain Obvious!
Robert Coolidge
President & CEO
How many of us have completed a company’s customer
satisfaction survey – going so far as to list specific grievances – and never
seen any changes?  It often feels like
these surveys are dropping into an online version of the circular file.
If you’re surveying customers by rote, you’re missing
highly-valuable insight. Focus on quality not quantity if you have limited
resources to compile and review surveys. Ask questions that gauge satisfaction
with all your customer touchpoints from frontline service reps to  back office operations. At the same time,
keep the survey as short and simple as possible to help ensure completion. Many
businesses today rely only on the one Net Promoter Score question: “On a scale
of 1-10, how likely are you to recommend us to others?”
Try to avoid adding or changing questions from one survey to
the next. You need to establish a solid baseline so you can track performance
over time. Consider one or two comprehensive questionnaires annually to prevent
survey fatigue. Implement suggested changes as practical and let the customers
know they have been heard.
If a customer hasn’t bought from you in more than a couple of
months, call and find out why. Personal contact with dormant accounts could
provide even more valuable information. From pricing issues to competitor
intelligence, a one-on-one conversation could reveal much more than you could
obtain from a survey.

As we all know, customers are the lifeblood of any business.
Gleaning consistent feedback from them is critical to ensuring the ongoing
health of your organization.

CE Tech Tips – May 2015

CE Professional Tech Tip Sharing
May 2015
**NOTICE**
Due the danger and complexity of electronics repair, the following shared
technical tips are intended for professional reference only. Please refer to
manufacturer’s recommendations as Encompass does not guarantee the accuracy,
reliability or safety of this information.
Hitachi TV, 53FDX20B
Reason for Service: 
Cannot turn set on with power button on set.  Remote works ok.
Solution: Replaced defective
Q001
Insignia TV, ISLCDTV26
Reason for Service: Dead
Solution: Replacing 3 bad
caps fixed the set.  C940 & C939,
1000uF/35V and C929, 4.7uF/450V.
Mitsubishi TV, 
WS-65515
Reason for Service: 
LED does not stop blinking after plug-in.
Solution:  Check C81A2, C81A3, C81B3 and C81B4 on the DM board.  1000uF/16V, 105°.  If any are bad, replace all of them with
#181P734030.  608uF/16V, 105°.
Mitsubishi TV, WS-65515
Reason for Service: 
LED blinks for about a minute after plug in,  but set won’t start.
Solution:  Check for 3.2V at connector RF pins 4 and 5 on the signal
board.  If low, suspect problems with
switches/buttons on the control board, #934D764001.
Panasonic TV, PT47WXC43G
Reason for Service: 
Repeat HOT failure
Solution:  Check and replace C509 at collector.
Panasonic Plasma, TC-P42X1
Reason for Service: Horizontal bars in the picture.
Solution: Before condemning
it for a bad panel, reseat the cables to the buffers.  If this doesn’t fix it, it is probably a bad
panel.
Philips TV, 50PFP5332D/37
Reason for Service: Dead, relay clicks.
Solution: Check and replace
as necessary, DC8524, DC8407, DC8404, DC8405, all 680uF/50V on the power board.  Also check C5300 on the Y-main.  1000uF/25V
RCA TV, ATC010
Reason for Service: 
Has a picture for 4 or 5 seconds, but discolored,
then shuts down.
Solution: Check and replace
as necessary, R519, R529, R539.  All 1kΩ,
half W flameproof.
Zenith TV, Z50PJ240-UB
Reason for Service: Dead
Solution:  From a LG bulletin:
No power issue with the LITE ON PSU PCB, that was produced after Nov.
2011.  Caused by weak resistance in the
LITE ON PSU PCB, R929 & R927 should be upgraded.  Models 50PJ and 50PK.   Serial numbers, After 011xxxxxxxx (Nov
2010.)
Use part # EBC60660801