News

27 May

CE Tech Tips — June 2015

CE Professional Tech Tip Sharing
June 2015
**NOTICE**
Due the danger and complexity of electronics repair, the following shared
technical tips are intended for professional reference only. Please refer to
manufacturer’s recommendations as Encompass does not guarantee the accuracy,
reliability or safety of this information.
Hitachi TV, 46UX12B
Reason for Service: 
Set has no color
Solution: Replaced IC5501
Hitachi TV, 46UX12B
Reason for Service: 
No power, no relay click
Solution: Found Q-0015
bad.  Replacing it fixed the set.
Panasonic TV, PT47WXC43G
Reason for Service: 
No G2, (grid v) on the red CRT
Solution: Replacing C312
fixed the set.
Panasonic TV, TH-42PX50U
Reason for Service:  
Dim, washed out picture
Solution:  Repaired the module. 
Replaced open cap, C526, 47uF/250V. 
On SC board below middle heat sink.
Philips TV, 50PFP5332D/37
Reason for Service: Dead, relay clicks
Solution: Check and replace
as necessary: DC8524, DC8407, DC8404, DC8405, all 680uF/50V on the power board.  Also check C5300 on the Y-main.  1000uF/25V
Pioneer TV, PRO-118
Reason for Service: Picture washed out and pulled up from the bottom of
screen
Solution: Repair solder
connections on connector boards between power supply and video boards.  Check especially H-Sync connection.
RCA TV, ATC010
Reason for Service: 
Shut down
Solution:  Diode at relay checks good until it goes back off then it
is shorted.  Replace the diode at the
relay.  It will check good when cold or
after it cools, just replace it.
Samsung TV, LN55C610N1FXZA
Reason for Service: Intermittent strobing in the picture
Solution: From Panasonic
bulletin, cut and remove jumper JP854.
Sony TV, KDL46V3000
Reason for Service: 
No backlights
Solution: Only problem found
was open fuse F4102 on FB3 board.
Sylvania LCD TV, 6620LDTA
Reason for Service: Dead
Solution: Found 3 bad diodes
in power supply; D638 & D645, used ECG519 and D645, used ECG506.
Toshiba TV, 14AF41
Reason for Service: Will not power up and relay clicks continuously.

Solution: Check and replace
as necessary, C403, C510, C529 and C531.
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19 May

Gleaning – and Acting On – Customer Insight Critical to Business Health

When your company sales are flat or floundering, leadership will
be laser focused on the cause and how to turn the ship back in the right
direction. Serious discussions will be taking place throughout the
organization, and new strategies will be contemplated.
While looking inward is only natural, it’s just a small part
of the equation. To really understand why business is down, you’ve got to
understand your customers. You may already be surveying your customers
regularly, but is anyone actually reviewing the results and taking action on
the feedback? Your customers can provide key information on what you’re doing
wrong, which in turn is likely to be impacting sales – thanks, Captain Obvious!
Robert Coolidge
President & CEO
How many of us have completed a company’s customer
satisfaction survey – going so far as to list specific grievances – and never
seen any changes?  It often feels like
these surveys are dropping into an online version of the circular file.
If you’re surveying customers by rote, you’re missing
highly-valuable insight. Focus on quality not quantity if you have limited
resources to compile and review surveys. Ask questions that gauge satisfaction
with all your customer touchpoints from frontline service reps to  back office operations. At the same time,
keep the survey as short and simple as possible to help ensure completion. Many
businesses today rely only on the one Net Promoter Score question: “On a scale
of 1-10, how likely are you to recommend us to others?”
Try to avoid adding or changing questions from one survey to
the next. You need to establish a solid baseline so you can track performance
over time. Consider one or two comprehensive questionnaires annually to prevent
survey fatigue. Implement suggested changes as practical and let the customers
know they have been heard.
If a customer hasn’t bought from you in more than a couple of
months, call and find out why. Personal contact with dormant accounts could
provide even more valuable information. From pricing issues to competitor
intelligence, a one-on-one conversation could reveal much more than you could
obtain from a survey.

As we all know, customers are the lifeblood of any business.
Gleaning consistent feedback from them is critical to ensuring the ongoing
health of your organization.
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29 Apr

CE Tech Tips – May 2015

CE Professional Tech Tip Sharing
May 2015
**NOTICE**
Due the danger and complexity of electronics repair, the following shared
technical tips are intended for professional reference only. Please refer to
manufacturer’s recommendations as Encompass does not guarantee the accuracy,
reliability or safety of this information.
Hitachi TV, 53FDX20B
Reason for Service: 
Cannot turn set on with power button on set.  Remote works ok.
Solution: Replaced defective
Q001
Insignia TV, ISLCDTV26
Reason for Service: Dead
Solution: Replacing 3 bad
caps fixed the set.  C940 & C939,
1000uF/35V and C929, 4.7uF/450V.
Mitsubishi TV, 
WS-65515
Reason for Service: 
LED does not stop blinking after plug-in.
Solution:  Check C81A2, C81A3, C81B3 and C81B4 on the DM board.  1000uF/16V, 105°.  If any are bad, replace all of them with
#181P734030.  608uF/16V, 105°.
Mitsubishi TV, WS-65515
Reason for Service: 
LED blinks for about a minute after plug in,  but set won’t start.
Solution:  Check for 3.2V at connector RF pins 4 and 5 on the signal
board.  If low, suspect problems with
switches/buttons on the control board, #934D764001.
Panasonic TV, PT47WXC43G
Reason for Service: 
Repeat HOT failure
Solution:  Check and replace C509 at collector.
Panasonic Plasma, TC-P42X1
Reason for Service: Horizontal bars in the picture.
Solution: Before condemning
it for a bad panel, reseat the cables to the buffers.  If this doesn’t fix it, it is probably a bad
panel.
Philips TV, 50PFP5332D/37
Reason for Service: Dead, relay clicks.
Solution: Check and replace
as necessary, DC8524, DC8407, DC8404, DC8405, all 680uF/50V on the power board.  Also check C5300 on the Y-main.  1000uF/25V
RCA TV, ATC010
Reason for Service: 
Has a picture for 4 or 5 seconds, but discolored,
then shuts down.
Solution: Check and replace
as necessary, R519, R529, R539.  All 1k℩,
half W flameproof.
Zenith TV, Z50PJ240-UB
Reason for Service: Dead
Solution:  From a LG bulletin:
No power issue with the LITE ON PSU PCB, that was produced after Nov.
2011.  Caused by weak resistance in the
LITE ON PSU PCB, R929 & R927 should be upgraded.  Models 50PJ and 50PK.   Serial numbers, After 011xxxxxxxx (Nov
2010.)
Use part # EBC60660801

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21 Apr

Partners for Aftermarket Support Inaugural Conference

Encompass is excited to announce we are hosting an inaugural
conference in Atlanta on Wednesday, September 9 for the purpose
of forming a new industry association: Partners for Aftermarket Support (PAS).
We are inviting select organizations across the industry that have an interest in
exchanging ideas to strengthen the aftermarket supply chain, including
manufacturers, retailers, warranty companies and third-party vendors.  

This highly-informative, invitation-only conference will feature sessions covering
hot topics trending in our shared industry today, with the purpose of forming a
new association committed to strengthening the aftermarket supply chain through
a spirit of cooperation.
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21 Apr

Is Your Corporate Culture Killing or Enhancing Your Business?

Businesses in today’s market climate are continually
reinventing, evolving, merging and divesting. 
It’s no surprise that the 1998 corporate bible Who Moved My Cheese? is still a bestseller.
During such flux, nothing evokes more anxiety within an
organization than change combined with the unknown. This can lead to a toxic,
tension-filled environment where people instinctively go into survivor mode –
all to the detriment of day-to-day business operations.
Robert Coolidge
President & CEO
The key to success for any type of transition is timely,
detailed communication. Keeping your staff well informed is by far the most
effective way to combat the inaccuracies and hysteria spread by the inevitable
rumor mill. Share your vision up front, provide frequent updates on
organizational progress  and solicit
feedback. Employees will be more vested in their company when they feel
involved.
During a merger, there is apt to be an “us versus them”
dynamic, especially when there are position redundancies.  Plus, sometimes people in an organization have
been in a role so long they can no longer be objective or open to new ideas. Those
unwilling to embrace the future and adapt are like a virus and need to move on.
Others should understand that sometimes change creates new and better
opportunities – if they’re focused on negativity and panic, they’ll miss their
chance. 
To build a successful environment, businesses should keep an
open door policy at all levels of your organization – even the  CEO should not be too important to be
accessible. Let those work who for you know their value and most important –
you are aware of their existence. Build a relationship with your employees and
encourage team work.  Be sure to acknowledge birthdays and work
anniversaries. Most importantly, hold company events that enable employees from
different areas of the company to interact.
Employees must play their part too by welcoming constructive
debate among their co-workers throughout the organization. Always be a company
cheerleader  – avoid disparaging your
business internally or externally – and wearing your corporate apparel is a
simple way to show your dedication and spirit.
Businesses with harmonious cultures are unstoppable in the
marketplace. Their employees are engaged, loyal and giving 110% to their
companies and their customers. Creating a positive corporate culture is not
always easy, but can be done through a consistent combination of open
communication, reward and opportunity. 
And the dividends can be huge.

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27 Mar

CE Tech Tips – April 2015

CE Professional Tech Tip Sharing
April 2015
**NOTICE**
Due the danger and complexity of electronics repair, the following shared
technical tips are intended for professional reference only. Please refer to
manufacturer’s recommendations as Encompass does not guarantee the accuracy,
reliability or safety of this information.
Dell Plasma TV, W5001CHD
Reason for Service: 
Dead
Solution:  Replaced 4 Zeners on Y-Mail LJ41-03078A.  ZD5018, 5019, 5021, 5022.  All part # 755-UDZSTE-1733B.
Hitachi TV, 51UWX20B
Reason for Service: 
Focus is out on left and right side only. 
Solution:  Add 2 spark gaps, #CJ00072R.  One between pin 4 & 5 and one between pin
8 & 5 of TF01.
Panasonic TV, PT47WXC43G, 
P8
Reason for Service: 
The picture is over scanned.
Solution: Replace C509.
Prima TV,  LC-40K17
Reason for Service: 
Took many tries to turn the set on, then it was
dead.
Solution:  Found and replaced 8 surface mount caps on both inverter
boards. 47uF/16V.
RCA TV, ATC010
Reason for Service: 
Has a picture for 4 or 5 seconds, but discolored,
then shuts down.
Solution: Check and replace
as necessary, R519, R529, R539.  All  1k℩, half W flameproof.
RCA TV, ITC008
Reason for Service: Picture too wide & “breathing.”
Solution: Check all:  Il101, (263569) on Pin board, Tl101 on pin
module and Dl021 damper diode.
Sony TV, DA4
Reason for Service: 
Dead, 6 blink error
Solution: Found a bad cap,
off the bridge D6523. C6597, 2200uF/25V.
Toshiba TV, 
42LX196
Reason for Service: 
Works intermittently, red light blinks.
Solution:  Replaced Q820 per bulletin, #23135094
Toshiba TV, 50H81
Reason for Service: 
When set first turned on, picture okay, but then
immediately starts jumping and shrinking vertical and has vertical lines through
it.  Touching the DPC Bd. stopped
it.  Tapping the Bd. made it worse or
shut it down. 
Solution: Intermittent
connections on pins for this Bd., twist them slightly and reseat.
Vizio TV, M3D460SR
Reason for Service: The picture is noisy, and will fade to white when it
warms up.
Solution: Before changing
the T-Con, check for a bad U205, 1.2V regulator.
Vizio TV, V047LFDHTV10A
Reason for Service: Backlight works, but no picture. No on-screen, can’t shut
off.  Uses main 3647-0072-150, fuses okay. 
Solution:  After trying several things, replacing the T-con did fix
the set.

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25 Mar

Encompass Employee of the Month – Muhammad Ramjohn

It is with
great pleasure that we announce the Encompass Employee of the Month for
February – Muhammad ‘Mo’ Ramjohn in our Davie, Fla. office. Mo has been with the company for four
years and is an integral member of the IT team. He is responsive,
knowledgeable, friendly and always willing to help a co-worker in need. He is
behind the scenes and few people probably realize how much he does to enhance
our systems and keep things running with no fanfare. He remains patient even
during trying times and is tenacious with resolving system issues. Mo is a true
asset to the Encompass team –
congratulations, and thank you for everything you do!

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11 Feb

Evaluating Distributors to Build a Strong Network

Manufacturers relying on distribution
networks for after sales parts support have a variety of factors to consider
when selecting suppliers for authorization. To build the strongest network
possible, here are some key areas to think about when evaluating distributor partners: 
·       
Value – For any
successful business relationship, there has to be a win-win benefit. What value
does the distributor bring to the table beyond basic pick/pack/ship capability?

Robert Coolidge
President & CEO

Are they integrated with major claims administrators to streamline  the repair cycle? Do they offer board
recovery and repair service to supplement the supply chain and minimize
costs?  Can they help eliminate the
significant opportunities that exist for gray market parts to displace OEM
parts? Do they employ sophisticated technology and generate comprehensive
performance reporting so manufacturers know exactly what’s going on in their
aftermarket supply chain? Distributors should deliver specific, value-added
benefits to the manufacturer that warrant inclusion within the network.

·       
Differentiation –  Ideally, each distributor in a network will
deliver distinct advantages so that each link creates a stronger chain. One
supplier may provide access to a large, loyal customer base while another
excels in pricing and performance metrics. Cultivating a stable of complementary
distributors will only enhance the network.

·       
Relevance – Is the
distributor keeping pace with evolving market trends and technology or are they
still doing business the same way they’ve done it for years? Avoid distributors
that make no effort to continually evaluate their operations and implement
improvements. A staid distributor brings no value to the network.
 
·       
Diversification – In
today’s competitive market climate, no business can afford to be a one-trick
pony. Manufacturers, distributors, servicers and retailers alike are seeking opportunities
to diversify and capture additional market share. Distributors that support multiple
vertical markets are able to spread operational costs among multiple
manufacturers, while offering customers a convenient single source. Distributors
that can offer parts for a variety of product segments will have an edge over
those that focus on only one.

Manufacturer brand loyalty is largely
dependent on a robust parts distributor network. Manufacturers that carefully
evaluate their networks and prospective distributors are certain to compete
more effectively in the market. 
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