News

29 May

Encompass Now Master Distributor for Panasonic HVAC & Power Tools

Encompass is pleased to announce that Panasonic has transferred its
HVAC and Power Tools spare parts business to us effective June 9.
This move follows Panasonic Consumer Electronics Company’s
decision in December to appoint  Encompass to serve as a master
distributor of both warranty and non-warranty parts and accessories for its comprehensive
consumer electronics line.  Panasonic has
now notified its HVAC and power tools account holders that effective June 9,
2014, they should begin ordering parts through Encompass instead of Panasonic
direct.  

These accounts will remain open with
Panasonic through July 1, 2014, to allow for any backorders to be processed.
After July 1, any remaining backorders will be cancelled and must be reordered
through Encompass. 
Encompass welcomes the Panasonic HVAC and Power Tools service networks! 
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27 May

Tech Tips — June 2014

CE Professional Tech Tip Sharing
June 2014


**NOTICE**
Due the danger and complexity of electronics repair, the following shared
technical tips are intended for professional reference only. Please refer to
manufacturer’s recommendations as Encompass does not guarantee the accuracy,
reliability or safety of this information.
GE TV, Chassis TX81G
Reason for Service: 
Dead, no high voltage
Solution: Check all and
replace as necessary: CF09, DF04, DP18 and TP15.
Hitachi TV, 43FWX20B
Reason for Service: Horz noise in picture when first turned on.
Solution: Wiggle the anode
connector at each CRT to determine if this causes the symptom, if so, replace
that lead.
Panasonic PT-47WX53
Reason for Service: 
No audio
Solution: Check and replace
as necessary: R881, R880 and D2321.
Philips TV, 21PT6446-44, L03.1LAA
Reason for Service:  Vertical
is shrinking down.
Solution: Replaced D6460 SM diode in vertical section, and check or
replace C2444 and C2465.
RCA TV, ATC221
Reason for Service: Convergence not working
Solution: Convergence power
supply not working because FP251 and FP221 were open.  Replacing fixed the set.
RCA TV, ITC222
Reason for Service: Set pulses 3 times then goes into shutdown
Solution: Check the ground
straps on the CRTs.  Make sure they are
not touching anything shorting out.
Sony TV, KPCX35
Reason for Service: 
Bright picture with no contrast
Solution: Found C650 on the
G board open.  100uF/160V.
Sony TV, KV32FS120
Reason for Service: 
Dead, 9 blink error code
Solution: Replacing D647
fixed the set.  #10ERB20, NTE125
Toshiba TV, 34HD82
Reason for Service: Picture was jagged jittery and sometimes more than one
picture side by side.
Solution:  Found many bad caps on the vertical mounted MVPU15 board
assy.  Replacing them fixed the set.
Vizio Plasma, P50HDTV20A
Reason for Service: 
Shuts down

Solution: Replace all the
following in the power supply:  C201,202,203,227,271,272,282
and 283.  Check 261, C275.  Measure voltage in and out of all the
regulators on the main board.  Replace
any found bad.
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29 Apr

Tech Tips — May 2014

CE Professional Tech Tip Sharing
May 2014
**NOTICE**
Due the danger and complexity of electronics repair, the following shared
technical tips are intended for professional reference only. Please refer to
manufacturer’s recommendations as Encompass does not guarantee the accuracy,
reliability or safety of this information.
Hitachi TV, 50V500A
Reason for service:  Negative or reddish picture
Solution: Cleaned
or replaced the connector between flex and drive PCB.
Hitachi TV, 50V500A
Reason for service: Bars
in picture or screen
Solution: Suspect
50 pin connector, #EK01182, polarity or improper connections.
Hitachi TV, 46UX12B
Reason for service:  Intermittently looses channels.
Fix:  Replace defective ZD-008 and C0062.
JVC TV, AF32F703
Reason for service: Shutdown.
Solution: Resoldered
W624 jumper and replaced the following: 
C973, 10uF/50V, D432, and Q431.
Mitsubishi TV, CK-3136R
Reason for service: Dead,
just clicks
Solution:  Replaced all the following:  C901, STR-S5141G, Caps, C914, 470uF/50V,
C916, 10uF/100V, C956, 2.2uF/200V, then discovered the Q532, HOT was
shorted.  Replaced it and a 3.15micro fuse
and the set was fixed.
Panasonic TV, CT-36HX41E
Reason for service:  Intermittent shutdown
Solution: Replaced
R517 and C524.
Panasonic TV, TH42PX75U
Reason for service:  Video is intermittent on all inputs
after set is on for a while.  Audio, OK.
Solution: Clean
and reseat the LVDS cable between the main and control/logic boards.
RCA TV, ITC222
Reason for service:  Set chirps 3 times and shuts down.  No high voltage.
Solution: Flyback
LI008 bad.  If drawing number on fly is
107 56 Xxx, use 259296.  Otherwise use
265409.  Also replace TI-010, 2SC2588 and
DI-012, BYW34V, (244834) 
Sharp TV,  25RT59
Reason for service:  Jagged edges, Christmas tree effect.
Solution: Test
by installing a jumper from the cap at bridge diode output to the cathode of
125V SCR.  Bring set up on a variac.  If the jagged edges go away, replace IC701.   RH-IZ0073CEZZ
Sony TV, KVTS20
Reason for service: Black
screen but sound OK

Solution: Bringing
up screen you could see vertical collapsed. Found and repaired bad connections
on IC501 and the yoke plug.

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17 Apr

Exciting Changes Coming to Encompass

A Message
To Our Valued Customers:
Encompass
continually seeks innovative ways to increase our operational efficiency and
improve our service to you. With our business growing at an exciting rate, we
wanted to let you know about some important changes we are making to help
enhance your overall customer experience and support:
Warehouse Improvement Project – We contracted with a well-respected facility
planning firm to redesign our warehouse facility and install an automated
conveyor system to substantially improve productivity, workflow efficiency and
capacity. These upgrades are expected to provide a 40% increase in cubic
storage capacity and improve our same day picking capacity. Plus, we are
expanding our overall warehouse footprint to help accommodate our growth in new
verticals and added inventory requirements.

We expect the reconfiguration to be completed within the next 30 days. During
this process, there may be some minor delays in receiving your orders, but we
are doing everything possible to mitigate the impact to our customers and
vendors by adding night shifts and increasing support staff. 

New Call System – We are also in the process of implementing a new
call center management system.  The
system is expected to help decrease hold times significantly and offer more
automated services.  For those who prefer
speaking to a live representative, it is our objective to make this a priority.
Additionally, the system provides skill-based call routing to match the purpose
of your call with the agent most qualified to support you. This system is
expected to be operational by May 1 and will also provide auto calls for those
who would like periodic status updates on orders, ETAs and other pertinent
information. 
ISO Certification – To further enhance our operational processes, we are
also pursuing ISO-9001& ISO-13485 certification, which will improve our
formal quality management system throughout our organization. This
certification is expected to help Encompass further upgrade our overall
procedures and assist efforts to streamline operations.
Mobile App and Text Service – As another convenience, we previously developed an
application that enables customers to quickly
search for parts, perform model research, check price and availability and
place orders. You can also view open orders and invoices, read up on the latest
company news and easily contact us by email or phone. With the Encompass App,
we stay on the go with you. For
customers with mobile phones on platforms not supported by the Encompass mobile
app, we provide texting service to quickly check pricing and availability by
part number. To get more information on these services and download the
app, please click here. 
We
are confident that these projects will help us raise the bar on our performance
and meet our goal of providing you with superior service and support. You are
the lifeblood of our business and remain our sole focus.
As
always, we appreciate your business and the opportunity to serve you now and
into the future.
All the best,
Robert Coolidge

Encompass President & CEO
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11 Apr

Embracing Change for the Greater Good

It is said
that “the only constant is change,” but in some organizations this notion is
fiercely resisted – regardless of the positive impact it could have on the
business as a whole.
Robert Coolidge
President & CEO
Just because
something has been done the same way for decades doesn’t make it the best way,
or the most efficient. Consider what the market would look like today if there were
no FedEx/UPS, Internet or other innovations that have dramatically changed the
way we do business.
In many
instances, people are threatened by the mere notion of change and how it could
affect their roles within an organization. 
This is driven by insecurities and human nature to protection one’s
self.  Company leaders need to recognize that
these people may, without intent, be inhibiting progress to protect the world
they know.  Their reluctance to seek
better ways and embrace new ideas may provide temporary security, but in the
long run inhibit progress and a company’s overall future success.
Those
looking to make their corner of the world bigger, not better, are risking the
ongoing viability of their company’s success, as well as their own.  Leaders should trust their managers to make
sound decisions, but also validate to ensure they are doing right by the
business and not just themselves.  To
borrow a quote from President Ronald Reagan, which he used
frequently when discussing U.S. relations with the Soviet Union: “doveryai, no proveryai or “trust, but verify.”
Businesses
that refuse to evolve and evaluate different options to enhance their
operations will quickly become irrelevant and outdated.  This cannot be more evident than in supply
chain logistics.  Being innovative and
forthcoming with change and progress will only enhance a company’s position in
the marketplace – it shows others they are leading the charge, not just
following others in front of them.  They
should look at what their competitors are doing to be successful and consider
mirroring those strategies, improving upon them if possible.  Company leaders should also listen to feedback
and make decisions for the good of the organization as a whole – not just for
what benefits one department or a single  business partner.
Change
should not occur for the sake of change; it must yield positive impact. Embracing
constructive change and keeping a close eye on operational decision making will
help ensure your business adapts and thrives well into the future.  

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