News

13 Aug

Encompass Exhibits at Nationwide PrimeTime! Show

Encompass VP of Business Development Joe Hurley, VP of Channel Development Delbert Bray and Director of Marketing & Communications Kristin Hurst attended this week’s Nationwide PrimeTime! show in Nashville. Thanks to everyone who stopped by our booth and tried our putting challenge!  Click here for more photos.

VP of Channel Development Delbert Bray (left) and
VP of Business Development Joe Hurley (center)
speak with a show attendee.

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28 Jul

Tech Tips — August 2014

CE Professional Tech Tip Sharing
August 2014
**NOTICE**
Due the danger and complexity of electronics repair, the following shared
technical tips are intended for professional reference only. Please refer to
manufacturer’s recommendations as Encompass does not guarantee the accuracy,
reliability or safety of this information.
Hitachi TV, 46UX12B
Reason for Service: Loss of brightness
Solution: Replaced IC-006.
Hitachi TV, 
65XWX20B
Reason for Service: 
No video, audio or osd.  Turning up screens, you will see some.
Solution:  Check video mute AC protect and H BLK, found Q445
shorted.  Replaced.
JVC TV, AV36850
Reason for Service: Dead
Solution:  Replaced C926, 1000uF/16V.
Mitsubishi TV, WS55909
Reason for Service: Timer light blinks continuously. PS 5V and 3.3V are low.
Solution: Check and replace
C9811 surface mount, located across from the 12V supply on IC9800.
Panasonic TV, PT-47WX53/RP
Reason for Service: No picture but you see retrace lines
Solution: Replaced Q944 and
Q945.
Philips TV, 
50PFP5332D/37
Reason for Service: 
Dead
Solution:  Replaced 3 caps, C601 and 609, both 470uF/25V and C036,
100uF/50V.
Samsung TV, HLR5067W
Reason for Service: 
Vertical stops working, intermittently, good sound
and lamp ok.
Solution: Found SM C9005 in
digital board open. 10uF/10V.
Sharp TV, LC52E77U
Reason for Service: 
Replaced a bad main board, and now a “k” is
flashing on the screen.
Solution: When you turn the
set on and see the k, quickly toggle volume up and channel down together.  You’ll be in the service menu.  Look for Industry Initialization in the menu,
activate it and wait until it finishes. 
Unplug the set then plug it back in and turn it on. The “k” should be
cleared now. 
Sony LCD, 
KDL40V4100
Reason for Service: Picture too dark and color too rich
Solution:  T-Con is bad, but before replacing, try replacing just
the AS15-F chip on it. 
Toshiba TV, 42HP83
Reason for Service: Set would play for a couple of minutes then shut down.
Two blink code.

Solution: One of the fans
had stopped running, replaced with 23125910.
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14 Jul

Building Brand Equity by ‘Owning the Home’

The importance of diversification has been an ongoing mantra
in our industry and a common theme in my previous blogs.  Innovative manufacturers such as Samsung and
LG have taken aggressive steps to diversify and ultimately own the home – from
TVs in the living room to refrigerators in the kitchen to washer/dryer units in
the laundry room to tablets and cell phones everywhere else.  In doing so, they have extended their brand
equity across multiple product categories, are thriving and are less
susceptible to market downturns.
Robert Coolidge
President & CEO

In addition, both Samsung and LG were able to successfully
penetrate the major appliance market because consumers were already familiar
with their electronics. This is a perfect example of how a manufacturer used its
existing brand equity to catapult new products into the marketplace with the
same customer base.  Some manufacturers –
most notably in the major appliance space – remain inextricably linked to a
single product focus, which remains risky. 
If they continue on this path, they will find it challenging to keep up with
those companies that are seeking to own the home. 
Businesses need to think far beyond their current
capabilities and maybe explore product ideas that are not inundated with
competition. To get to the next level, they should also consider strategic
partnerships where they can mutually leverage capabilities.  Will we one day see your typical major
appliance company working with a consumer electronics brand to strengthen their
own brand awareness together?
Interestingly, some manufacturers that have been first to
market with revolutionary products have failed to effectively market these
products due primarily to slow initial consumer adaptation rate that ultimately
led them to abandon production which can be seen across multiple verticals.   Others
have capitalized on these same ideas and excelled in the market – even it’s a
lost leader for a period of time – because they know that consumers are always seeking
innovation.  Those manufacturers that
fail to challenge themselves will most certainly be at a disadvantage.

Manufacturers looking to own the home today have
a range of options –  pool supplies,
security, smart features and more with the TV at the center of the family. Those
who do not can continue to improve their value proposition by expanding their existing
product lines into new verticals, but they will continue to face challenges.

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30 Jun

Tech Tips — July 2014

CE Professional Tech Tip Sharing
July 2014
**NOTICE**
Due the danger and complexity of electronics repair, the following shared
technical tips are intended for professional reference only. Please refer to
manufacturer’s recommendations as Encompass does not guarantee the accuracy,
reliability or safety of this information.
GE TV, Chassis TX81G
Reason for Service:  Dead, no high voltage.
Solution: Check
all and replace as necessary: CF09, DF04, DP18, TP15.
Hitachi TV, 43FWX20B
Reason for Service:  Freezing or any weird eeprom or micro
suspected problem
Solution: Add a
jumper from 1007 pin 1 to cathode of D019.
Hitachi TV, 46UX12B
Reason for Service: Loss
of audio
Solution: Replaced
shorted Q403 and Q404.
Mitsubishi TV, WS-655515
Reason for Service: No
power, LED blinks slow at plug in and does not stop blinking
Solution: Check
pin 3 of PC9A21for 12V; if low or missing, replace PC9A21 on main board.  #268P058020
Philips TV, 32MF605W/17
Reason for Service: Good
picture but no sound
Solution: VCC
for audio processor was missing. Replacing the supply regulator 7006, fixed the
set.  L78L08ACZ
RCA TV, CTC169
Reason for Service:  Vertical loss from top and bottom 3
inches of screen.
Solution:  Replaced 2 caps in vertical
circuit.  0.47uF/100V and 33uF/50v.  Check for bad solder in the same area.
Sanyo TV, DS31590
Reason for Service: 
Dead, fuse blown (lightning?)
Solution:  Replaced the following
parts:  Q601, Q604, Q605, D612 and the 4A
fuse.
Samsung DLP HLR4266WXXAA
Reason for Service: Picture
flickers
Solution: Replacing
the ballast fixed the set.
Samsung LNT4069FX/XAA
Reason for Service:  Picture flashes off and on, (backlight
problem)
Solution: Replace
ICM804 on power/inverter board, BN44-00167C.
Sony TV, KDFE50A10
Reason for Service:  Shutsdown and 6 blinks and relay
clicks.
Solution: Found
a bad cap in the power supply, C6049, 200uF/16V.
Sony LCD,  KDL40V4100
Reason for Service: Pic
too dark and color too rich.

Solution:  T-Con is bad, but before replacing, try
replacing just the AS15-F chip on it.  Do
a Google search to find the chip.
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29 May

Encompass Now Master Distributor for Panasonic HVAC & Power Tools

Encompass is pleased to announce that Panasonic has transferred its
HVAC and Power Tools spare parts business to us effective June 9.
This move follows Panasonic Consumer Electronics Company’s
decision in December to appoint  Encompass to serve as a master
distributor of both warranty and non-warranty parts and accessories for its comprehensive
consumer electronics line.  Panasonic has
now notified its HVAC and power tools account holders that effective June 9,
2014, they should begin ordering parts through Encompass instead of Panasonic
direct.  

These accounts will remain open with
Panasonic through July 1, 2014, to allow for any backorders to be processed.
After July 1, any remaining backorders will be cancelled and must be reordered
through Encompass. 
Encompass welcomes the Panasonic HVAC and Power Tools service networks! 
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27 May

Tech Tips — June 2014

CE Professional Tech Tip Sharing
June 2014


**NOTICE**
Due the danger and complexity of electronics repair, the following shared
technical tips are intended for professional reference only. Please refer to
manufacturer’s recommendations as Encompass does not guarantee the accuracy,
reliability or safety of this information.
GE TV, Chassis TX81G
Reason for Service: 
Dead, no high voltage
Solution: Check all and
replace as necessary: CF09, DF04, DP18 and TP15.
Hitachi TV, 43FWX20B
Reason for Service: Horz noise in picture when first turned on.
Solution: Wiggle the anode
connector at each CRT to determine if this causes the symptom, if so, replace
that lead.
Panasonic PT-47WX53
Reason for Service: 
No audio
Solution: Check and replace
as necessary: R881, R880 and D2321.
Philips TV, 21PT6446-44, L03.1LAA
Reason for Service:  Vertical
is shrinking down.
Solution: Replaced D6460 SM diode in vertical section, and check or
replace C2444 and C2465.
RCA TV, ATC221
Reason for Service: Convergence not working
Solution: Convergence power
supply not working because FP251 and FP221 were open.  Replacing fixed the set.
RCA TV, ITC222
Reason for Service: Set pulses 3 times then goes into shutdown
Solution: Check the ground
straps on the CRTs.  Make sure they are
not touching anything shorting out.
Sony TV, KPCX35
Reason for Service: 
Bright picture with no contrast
Solution: Found C650 on the
G board open.  100uF/160V.
Sony TV, KV32FS120
Reason for Service: 
Dead, 9 blink error code
Solution: Replacing D647
fixed the set.  #10ERB20, NTE125
Toshiba TV, 34HD82
Reason for Service: Picture was jagged jittery and sometimes more than one
picture side by side.
Solution:  Found many bad caps on the vertical mounted MVPU15 board
assy.  Replacing them fixed the set.
Vizio Plasma, P50HDTV20A
Reason for Service: 
Shuts down

Solution: Replace all the
following in the power supply:  C201,202,203,227,271,272,282
and 283.  Check 261, C275.  Measure voltage in and out of all the
regulators on the main board.  Replace
any found bad.
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