Lawrenceville, Ga., September 17, 2013 — Encompass Supply Chain Solutions, Inc, a leading provider of forward and reverse logistics for a diverse range of electronics products and replacement parts, today announced it has expanded its relationship with Polti USA to manage returns and provide product fulfillment service to e-tailers for its full line of steam cleaning appliances.
Through an agreement with Polti, Encompass will distribute its products to major online retailers and fulfill orders placed through Polti’swebsite. Additionally, Encompass will provide product replacement services for in-warranty exchanges and manage product returns from e-tailers.
Polti is an established European manufacturer brand that has launched products in the U.S. initially through the Home Shopping Network. Encompass currently acts as a master distributor of Polti product replacement parts and accessories and provides depot repair services for in-warranty units.
“Encompass is pleased to have the opportunity to further support Polti as they continue growing in the U.S.,” said Delbert Bray, former GE parts manager and now Encompass vice president of Channel Development in charge of the company’s appliance vertical. “With our advanced distribution and fulfillment expertise, leading-edge depot repair facility and laser focus on superior customer service, we are confident in our ability to ensure the complete satisfaction of Polti e-tailers and end users.”
Polti Executive Vice President Dennis Sones said Polti was impressed by Encompass’ capabilities and infrastructure and is certain the company will be an advantage to Polti as it continues to penetrate the U.S. market.
“To help ensure our success in the U.S., we needed a dependable partner to effectively manage both forward logistics and aftermarket service to support our customers and strengthen their loyalty to our products,” said Sones. “With their operational expertise and dedication to customer service, we believe Encompass is the right partner to help us achieve our business objectives.”
About Polti USA
Polti is a leading European producer of small yet powerful household steam appliances, including steam vacuum systems, steam cleaners, steam generator irons and a commercial-grade steam bedbug eradicator.
Polti was founded in 1978 when Franco Polti developed Vaporella, which was the first steam generator iron for domestic use. The company’s first steam cleaning product, Vaporetto, came to market in 1983, making Polti the only company with 30 years of experience in the steam cleaning products industry.
The majority of Polti products are manufactured in the company’s ISO 9001:2008-certified factory in Italy. All of the products produced there are quality tested before being shipped to ensure 100 percent reliability.
A family-owned business since its founding in 1978, Polti sells its products in more than 40 countries. The company is based in Italy, and its U.S. headquarters are in Atlanta.
For more information, visit http://www.polti-usa.com/us.
About Encompass Supply Chain Solutions, Inc
Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliance and imaging products. Encompass, through its business units Encompass Parts Distribution and Encompass Service Solutions, provides end-to-end solutions for OEMs, retailers, independent dealers and third-party administrators.
Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visitencompass.com and follow us on Facebook.
