Blog

2014 Initiatives

Last month I discussed starting the new year by sharing personal goals with your teams. If you haven’t done so already, now is the time to develop your business initiatives and plans for achievement in 2014. How do you plan to grow and improve your operations? What do you need to get there? Consider sharing your plans to improve service to customers and help further solidify your own relationships.
Robert Coolidge President & CEO

     Robert Coolidge
     President & CEO

At Encompass, we have a number of exciting initiatives implemented or planned in 2014 to enhance service and add value to your organization:

  • Expanding and upgrading warehouse operations at our Lawrenceville distribution center, improving overall efficiency by contracting with a facilities management firm to evaluate our
    warehouse workflows and implement additional processes to ensure we are consistently operating with maximum effectiveness.
  • Recently added a night shift to ensure all receipts are concluded same day for increased volume and to maintain our service level commitments.
  • Incorporated bar code receiving and advanced shipping notifications to help improve stock receipt accuracy and efficiency.
  • Augmented inventory levels across the board to improve our same day fill and to meet customer demand.
  • Negotiated new aggressive shipping rates with our national carriers to lower customer freight costs and improve delivery times.
  • Successfully expanded into the Major Appliance parts market with new additions such as Electrolux, Dacor and De’Longhi to complement our LG and Samsung lines, providing more “one-stop”
    sourcing.
  • Enhancing our mobile applications to enable partial part number searches and improve BOM lookup, providing more valuable tools in the field.
  • Extending hours of operation (8 a.m.-8 p.m. and weekend hours), improving delivery and personal customer assistance.
  • Improving the quality of packing to provide a more consistent and safe parts delivery experience.
  • Installing a new phone monitoring system to enhance the call center experience, as well as adding new personnel and developing advanced customer service training programs and performance
    metrics for frontline representatives.

Change is never easy, but it is the only way to keep the ball rolling successfully.  Just because it’s been done one way for 50 years doesn’t mean it’s the right way today.  Continue to be innovative with your change
and avoid complacency.

 The entire Encompass team is looking forward to raising the bar on our performance in 2014 and welcomes your feedback that may help us become a better partner to
you.
We wish you and your organization all the best success and prosperity!

 

Encompass Now Authorized Parts Supplier for Electrolux

Encompass has finalized an agreement to become an authorized parts distributor for Electrolux North America, a top global appliance manufacturer.

Under the
deal, Encompass will supply parts, installation materials and a variety of
universal accessories for Electrolux’s extensive kitchen and laundry product lines, under the Frigidaire,
Gibson, Kelvinator, White-Westinghouse and Tappan brands in addition to the Electrolux
brand.

Encompass Now Authorized Parts Distributor for Electrolux

Lawrenceville, Ga., January 8, 2014 Encompass Supply Chain Solutions, Inc, a leading provider of forward and reverse logistics for a diverse range of electronics products and replacement parts, today announced it has completed an agreement to become an authorized parts distributor for Electrolux North America, a top global appliance manufacturer.

Under the deal, Encompass will supply parts, installation materials and a variety of universal accessories for Electrolux’s extensive kitchen and laundry product lines, under the Frigidaire, Gibson, Kelvinator, White-Westinghouse and Tappan brands in addition to the Electrolux brand.

“With the addition of the world-leading Electrolux brand to our existing appliance brands, Encompass is further strengthening our foothold in the appliance parts market to offer customers even greater access to original parts from renowned manufacturers,” said Robert Coolidge, Encompass president & CEO. “We could not be more pleased to have the opportunity to join Electrolux’s parts distribution network and help promote loyalty to the Electrolux brand.”

Encompass will support Electrolux’s authorized service network, service dealers, third-party administrators and end users through distribution facilities in Georgia and Nevada.

“This will be an excellent partnership,” said Nathan Knowles, Director, Consumer Services Group, Electrolux North America. “Our authorized service technicians as well as our consumers will be well-served by the distribution Encompass is able to provide.”

About Electrolux
Electrolux is a global leader in appliances for household and professional use, selling more than 50 million products to customers in more than 150 countries every year. The company focuses on innovations that are thoughtfully designed and based on extensive consumer insight to meet the real needs of consumers and professionals. Electrolux products include refrigerators, dishwashers, washing machines, vacuum cleaners, cookers and air-conditioners sold under esteemed brands such as Electrolux, Frigidaire, Kelvinator, AEG and Eureka. In 2012, Electrolux had sales of $17 billion ($5.1 billion in North America) and 58,000 employees. The Electrolux North American headquarters is located at 10200 David Taylor Drive, Charlotte, NC 28262 in the University Research Park. For more information visithttp://newsroom.electrolux.com/us/.

About Encompass Supply Chain Solutions, Inc
Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliance and imaging products. Encompass provides end-to-end solutions for OEMs, retailers, independent dealers and third-party administrators.

Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visitencompass.com and follow us on Facebook.

Contact: Kristin Hurst
Director of Marketing
Ph: 954.474.0325
khurst@encompass.com

Starting Off the New Year with Team Goal Sharing

Approaching a new year is always a great opportunity for both reflection and making a fresh start. Every year I make a list of things I would like to improve in myself. I then use this list as a reference to gauge my success as a person and reflect upon it over the new year. This year I have asked my leadership team to do the same so that we can all share our personal goals to improve our lives and become happier and more successful people/leaders/parents.
Robert Coolidge President & CEO

Robert Coolidge
       President & CEO

I encouraged the team to focus on personal goals rather than business; by identifying our own shortcomings and/or areas that we can improve upon, we can work toward making changes that can have a positive impact on others.  I truly believe that success is directly connected to surrounding yourself with good people. Some examples of personal goals include:

·     Exercising more frequently
·    Sleeping more than 5 hours
·    Being a better listener
·    Spending time with friends and family
·    Going outside more often to smell the flowers
·    Helping others more often even if it’s not reciprocated
·    Practicing smiling – it can alleviate pain
·    Taking time for a new hobby
·    Practicing gratitude
Consider holding a goal sharing exercise with your own teams. It could help build camaraderie, while providing a forum to exchange ideas on making meaningful, life-impacting improvements.
Best wishes for much happiness and success in 2014!

 

Encompass Selected to be National Parts Distributor For Panasonic Consumer Electronics Products

Lawrenceville, Ga., December 9, 2013Encompass Supply Chain Solutions, Inc, a leading provider of forward and reverse logistics for a diverse range of electronics products and replacement parts, today announced it will serve as a master distributor of spare parts and accessories for Panasonic Consumer Electronics Company’s comprehensive consumer electronics line.

Under an agreement with Panasonic, Encompass will supply both in- and out-of-warranty parts and accessories for Panasonic consumer electronics products. Encompass – also an authorized parts supplier for other major consumer electronics brands, including Sony, LG, Samsung, Sharp, Philips and more – will support the Panasonic brand through distribution facilities in Georgia and Nevada. Encompass will supply parts to other distributors, Panasonic’s authorized service network, service dealers, third-party administrators and end users.

“Encompass has enjoyed a long-standing relationship with Panasonic and is highly experienced with providing after-market support to it and other world-leading brands,” said Robert Coolidge, Encompass president & CEO. “We plan to leverage this expertise to enhance the Panasonic parts supply chain and deliver superior service to Panasonic Repair Facilities, Self Maintains, National Retailers and consumers to further help maintain and strengthen Panasonic brand loyalty.”

Jim King, senior vice president of Operations and Service for Panasonic Consumer Electronics Company, said Encompass’ “comprehensive experience with Panasonic replacement parts will greatly benefit the after-sales market.” Brad Moszkiewicz, Panasonic Director of Service Delivery, added, “We believe Encompass will help us enhance spare parts availability for our consumer electronics products customers.”

About Encompass Supply Chain Solutions, Inc
Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliance and imaging products. Encompass provides end-to-end solutions for OEMs, retailers, independent dealers and third-party administrators.

Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visitencompass.com and follow us on Facebook.

Contact: Kristin Hurst
Director of Marketing
Ph: 954.474.0325
khurst@encompass.com

Encompass Appointed National Master Distributor for Panasonic Parts & Accessories

Encompass is pleased to announce that we have been selected to serve as a master distributor of parts and accessories for Panasonic’s comprehensive consumer electronics line. Under an agreement with Panasonic, we will supply both in- and out-of-warranty parts to other distributors, Panasonic’s authorized service network, service dealers, third-party administrators and end users.