Lawrenceville, Ga., September 28, 2011 – Encompass Group Affiliates, Inc. (OTC Bulletin Board: ECGA), a top provider of replacement parts and reverse logistics services for a wide range of electronics products, today announced its subsidiary Encompass Parts Distribution, Inc. has finalized an agreement with Haier, a world-leading manufacturer of home appliances and consumer electronics, to manage the company’s end-to-end parts supply chain.
Under the agreement, Encompass will procure, warehouse and distribute replacement parts for Haier’s full line of consumer electronics, appliance and HVAC products in North America. Encompass has developed a special web portal for Haier servicers and distributors to conveniently search for and order parts, as well as track order status, initiate returns and more.
“We are excited to have the opportunity to partner with one of the industry’s largest CE and appliance manufacturers,” said Robert Gowens, Encompass president and CEO. “With strategically-located distribution facilities in the U.S., and decades of experience in providing parts logistics services for other major manufacturers, Encompass is well positioned to deliver superior service to Haier’s authorized service network and distributors.”
Haier America’s Senior Vice President of Administration Operations Larry Monaghan said Encompass’ proven supply chain management expertise and its dedication to customer service was a key factor in the selection process.
“Service excellence is of the utmost importance to Haier,” said Monaghan. “Encompass’ strict focus on going above and beyond to ensure the complete satisfaction of our service and distribution network is what set them apart as we evaluated potential partners.”
Robert Coolidge, president of Encompass Parts Distribution, said the company is fully committed to improving fill rate, same day shipping and turnaround time performance to support the renowned Haier brand in the market.
“We are confident that our advanced inventory management and leading-edge logistics capabilities will enable us to consistently meet or exceed service level agreements, while enabling Haier to maintain focus on their core business,” said Coolidge. “We look forward to a long and mutually-beneficial relationship.”
About Haier America
Based in the landmark Haier Building in midtown Manhattan, Haier America is a division of the multinational Haier Group, the world’s #1 major appliance brand as ranked by Euromonitor International 2010, and a global leader in consumer electronics. Haier employs more than 60,000 people around the world and distributes products in more than 160 countries and regions with global revenues reaching $20.7 billion in 2010. Haier is an Official Marketing Partner and the Official High Definition Television of the NBA and proud supporter of the National Parks Conservation Association. For more information, please visit haieramerica.com. You can also become a Fan of Haier America on facebook.com/Haieramerica or follow Haier America via Twitter @haieramerica
Encompass is a market leader in forward and reverse supply chain logistics, board repair services and asset management for a wide variety of high-tech products and consumer electronics. Encompass, through its wholly-owned subsidiaries, Encompass Parts Distribution, Inc., Encompass Service Solutions, Inc. and Encompass International, provides comprehensive repair parts distribution, asset value recovery, returns management, depot repair and refurbishment services. For more information, please visit encompass.com and follow us on Facebook and Twitter.