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Former Best Buy Service Center Territory Manager Tapped to Lead Encompass Service Solutions Division

Patrick Joseph brings extensive experience in service operations to the company

In his new role, Joseph will be responsible for the overall operations of ESS, which specializes in
extending the value of consumer and high-tech products through board-level and whole-unit
repair, refurbishment and parts reclamation services. ESS additionally provides Level II and
Level III call center technical support, service contract administration and support and ecofriendly disposal of end-of-life products to third-party warranty companies, OEMs and national
retailers.
Prior to joining ESS, Joseph served as the Territory Service General Manager for Best Buy’s
Western Region, comprising Southern California, Nevada, New Mexico and Arizona.  In that
role he was responsible for all Service Center and In-Home Service operations.  He also led the
opening of the Seattle Service Center for Best Buy, as well as managed product sales and service
support for Best Buy retail stores in the Northwestern United States.  He has served as a leader in
various roles in Best Buy’s service operations since 2000.
Prior to managing Best Buy’s service operations, Patrick was the West Division Director of
Service for Rent-A-Center, providing product service support for 893 stores and 12 service
centers from Chicago to Hawaii.
“We are confident that Patrick’s expertise in leading service operations for one of the country’s
largest electronics retailers, as well as a top rent-to-own enterprise, will be a significant
advantage to the Encompass Service Solutions division,” said Robert Gowens, Encompass
President & CEO. “Patrick has the skill set and drive to enhance and expand the capabilities of
ESS to the benefit of our valued customers.”
Joseph replaces Thomas Sutlive, who has left the company to pursue other opportunities.

Encompass Selected to be Distributor for Yamaha

Under the agreement with Yamaha Corporation of America, Encompass will distribute replacement parts for its full line of professional audio products. Encompass currently distributes parts for a range of Yamaha consumer electronics products, such as home theater and hi-fi stereo systems. Under the expanded agreement, Encompass will supply parts for Yamaha pro audio products, including keyboards, synthesizers, mixers and power amplifiers.

“We are pleased to be growing our relationship with Yamaha into the musical instrument category, and look forward to leveraging our proven distribution capabilities to provide superior support to Yamaha products in the market,” said Robert Coolidge, President of Encompass Parts Distribution.

Encompass will support Yamaha from its distribution facilities in Lawrenceville, Ga., located just north of Atlanta, and Las Vegas.

Encompass Selected to be Authorized Parts Distributor for Yamaha Professional Audio Products

Lawrenceville, Ga., July 26, 2011 – Encompass Group Affiliates, Inc. (OTC Bulletin Board: ECGA), a leading provider of replacement parts and reverse logistics services for a wide range of electronics products, today announced that its subsidiary Encompass Parts Distribution, Inc., has finalized an agreement with Yamaha Corporation of America to distribute replacement parts for its full line of professional audio products.

Encompass currently distributes parts for a range of Yamaha consumer electronics products, such as home theater and hi-fi stereo systems. Under the expanded agreement, Encompass will supply parts for Yamaha pro audio products, including keyboards, synthesizers, mixers and power amplifiers.

“We are pleased to be growing our relationship with Yamaha into the musical instrument category, and look forward to leveraging our proven distribution capabilities to provide superior support to Yamaha products in the market,” said Robert Coolidge, President of Encompass Parts Distribution.

Encompass will support Yamaha from its distribution facilities in Lawrenceville, Ga., located just north of Atlanta, and Las Vegas.

“As Encompass has been successfully providing parts distribution services for Yamaha’s CE line, they were a natural fit as we looked to partner with a supplier for our professional audio parts line,” said Bruce Bernstein, Yamaha Director of Service and Parts. “We are confident that Encompass will deliver the same exceptional support for this product category.”

About Yamaha

Established in 1960, the Yamaha Corporation of America (YCA), then Yamaha International Corporation, offers a full line of musical instruments and audio/visual products to the U.S. market. YCA is a wholly-owned subsidiary of Yamaha Corporation, Japan, and is the largest of all global subsidiary companies.

About Encompass

Encompass is a market leader in forward and reverse supply chain logistics, board repair services and asset management for a wide variety of high-tech products and consumer electronics. Encompass, through its wholly-owned subsidiaries, Encompass Parts Distribution, Inc., Encompass Service Solutions, Inc. and Encompass International, provides comprehensive electronics parts distribution, asset value recovery, returns management, depot repair and refurbishment services. For more information, please visit encompass.com.

 

Encompass Selected to Support Extended Warranty Program Launched by Universal Technical Services

Encompass has finalized an agreement with Universal Technical Services to provide product returns management and asset value recovery services in support of its extended warranty program offering.

Universal Technical Services (UTS) is a leading provider of extended warranties in the fitness industry and a wholly-owned subsidiary of ICON Health & Fitness, one of the largest developers, manufacturers and marketers of fitness equipment in the world.

Under the agreement, Encompass will manage the disposition of defective portable goods returned under UTS extended warranties offered through sporting goods stores across the country. Encompass will test returned items and recover value based on established business practices.

“The Encompass team is excited to be selected by Universal Technical Services to provide warranty return service for their customer base. We have the expertise, infrastructure and operational systems to deliver superior after sales service, and we look forward to supporting UTS in the sporting goods retail market,” said Thomas Sutlive, President and Chief Operating Officer of Encompass Service Solutions.

Encompass will receive and process returns out of its 150,000-square-foot distribution center and service facility in Lawrenceville, Ga., located just north of Atlanta. The company has developed a special web portal to effectively manage the returns authorization process for UTS’ extended warranty customers.

Nick Palmer, general manager of Universal Technical Services, said Encompass was the logical partner for this venture, which has the potential for explosive volume.

“Encompass’ flexibility to scale along with our extended warranty offering as it is rolled out to major sporting goods stores across the country will be a critical factor in the program’s success,”
said Palmer. “We are confident that the Encompass team is up to the task and will provide the exceptional backend support needed to ensure the returns process runs smoothly and efficiently for warranty customers.”

Encompass Selected to Support Extended Warranty Program Launched by Universal Technical Services for Sporting Goods Stores Nationwide

Lawrenceville, Ga., July 19, 2011 – Encompass Group Affiliates, Inc. (OTC Bulletin Board: ECGA), a leading provider of reverse logistics services and replacement parts for a wide range of electronics products, today announced that its subsidiary Encompass Service Solutions, Inc., has finalized an agreement with Universal Technical Services to provide product returns management and asset value recovery services in support of its extended warranty program offering.

Universal Technical Services (UTS) is a leading provider of extended warranties in the fitness industry and a wholly-owned subsidiary of ICON Health & Fitness, one of the largest developers, manufacturers and marketers of fitness equipment in the world.

Under the agreement, Encompass will manage the disposition of defective portable goods returned under UTS extended warranties offered through sporting goods stores across the country. Encompass will test returned items and recover value based on established business practices.

“The Encompass team is excited to be selected by Universal Technical Services to provide warranty return service for their customer base. We have the expertise, infrastructure and operational systems to deliver superior after sales service, and we look forward to supporting UTS in the sporting goods retail market,” said Thomas Sutlive, President and Chief Operating Officer of Encompass Service Solutions.

Encompass will receive and process returns out of its 150,000-square-foot distribution center and service facility in Lawrenceville, Ga., located just north of Atlanta. The company has developed a special web portal to effectively manage the returns authorization process for UTS’ extended warranty customers.

Nick Palmer, general manager of Universal Technical Services, said Encompass was the logical partner for this venture, which has the potential for explosive volume.

“Encompass’ flexibility to scale along with our extended warranty offering as it is rolled out to major sporting goods stores across the country will be a critical factor in the program’s success,” said Palmer. “We are confident that the Encompass team is up to the task and will provide the exceptional backend support needed to ensure the returns process runs smoothly and efficiently for warranty customers.”

About Universal Technical Services

Universal Technical Services is the leading provider of extended warranties in the fitness industry today.

About Encompass

Encompass is a market leader in forward and reverse supply chain logistics, board repair services and asset recovery with specialization in consumer electronics, imaging, computer and major appliance products. Encompass, through its wholly-owned subsidiaries, Encompass Parts Distribution, Inc., Encompass Service Solutions, Inc. and Encompass International, provides comprehensive electronics parts distribution, asset value recovery, returns management, depot repair and refurbishment services. For more information, please visit encompass.com.

Encompass, National Service Alliance and BNKe Solutions Partner

Encompass Parts Distribution, Inc. and National Service Alliance (NSA), both leading providers of aftermarket services that support the consumer electronics, major appliance and office product industry, and BNKe, a leading provider of supply chain back-office operations services, announced they have teamed to provide a one-stop, integrated solution to address the full scope of after sales activities.

Under an agreement executed by the three entities, Encompass, NSA and BNKe will jointly market their comprehensive services, including replacement parts distribution, consumer call center support, service dispatch, claims administration and reverse logistics.

NSA manages a network of more than 1,000 authorized service centers across the country and interconnects after sales supply chain partners with support and repair of products across various vertical markets. BNKe provides global business process outsourcing and aftermarket support services, including call center support and back office administration.

“Through this strategic partnership, Encompass, NSA and BNKe will enable manufacturers, retailers and third-party administrators to minimize multiple vendor relationships and gain a single point-of-contact to manage the entire after sales process,” said Robert Coolidge, President of Encompass Parts Distribution. “Our combined solution will drive down service management and infrastructure costs and streamline efficiency.”

The entities plan to leverage their individual strengths and expertise, backed by full technology systems integration, to offer customers all-inclusive after sales support with complete accountability and reporting.

Encompass, National Service Alliance and BNKe Solutions Partner to Strengthen After Sales Services to Manufacturers, Retailers and Warranty Companies

Lawrenceville, Ga., April 26, 2011 – Encompass Parts Distribution, Inc. and National Service Alliance (NSA), both leading providers of aftermarket services that support the consumer electronics, major appliance and office product industry, and BNKe, a leading provider of supply chain back-office operations services, announced they have teamed to provide a one-stop, integrated solution to address the full scope of after sales activities.

Under an agreement executed by the three entities, Encompass, NSA and BNKe will jointly market their comprehensive services, including replacement parts distribution, consumer call center support, service dispatch, claims administration and reverse logistics.

Encompass is one of the nation’s largest authorized distributors of replacement consumer electronics parts, with nearly 60 years of industry experience. NSA manages a network of more than 1,000 authorized service centers across the country and interconnects after sales supply chain partners with support and repair of products across various vertical markets. BNKe provides global business process outsourcing and aftermarket support services, including call center support and back office administration.

“Through this strategic partnership, Encompass, NSA and BNKe will enable manufacturers, retailers and third-party administrators to minimize multiple vendor relationships and gain a single point-of-contact to manage the entire after sales process,” said Robert Coolidge, President of Encompass Parts Distribution. “Our combined solution will drive down service management and infrastructure costs and streamline efficiency.”

The entities plan to leverage their individual strengths and expertise, backed by full technology systems integration, to offer customers all-inclusive after sales support with complete accountability and reporting.

“The core competencies of our organizations complement each other perfectly,” said Randy Whitehead, NSA President. “Jointly, we will be able to add value to the market through a seamless workflow that integrates the entire service supply chain and provide near real-time visibility to the service process and partner performance.”

“The three companies bring end-to-end service and parts solution to the table,” said Bhaskar Banerjee, CEO of BNKe Solutions. “We will create efficiencies in each phase of the service delivery cycle, improve metrics and take cost out.”

About National Service Alliance

National Service Alliance provides high performance solutions for the after sales support industry. The basic foundation of NSA is its unique system that dramatically increases customer satisfaction and loyalty. The NSA system interconnects all supply chain partners involved with the support and repair of products across various vertical markets. This connectivity of partners facilitated the creation of unique tools and services that significantly improve efficiencies in the repair cycle and drive down repair cycle time. NSA clients have visibility in the current repair status of each and every repair and can make strategic decisions based on that data. The dramatic improvements in the customer repair experience are not available from any other source.

About Encompass Parts Distribution

Encompass Parts Distribution, Inc., a subsidiary of Encompass Group Affiliates, Inc. (OTC Bulletin Board: ECGA), is one of the country’s largest and most diversified distributors of consumer electronic parts and accessories. With warehouses in Florida, Georgia and Las Vegas, as well as Mexico and Canada, Encompass distributes both new and certified reclaimed parts for nearly 200 brands of consumer electronics, major appliances, computers and office equipment. The company also provides service aids and industrial products such as cable, tools, test equipment, cleaners and other installation equipment. For more information, please visit our website at encompassparts.com

About BNKe Solutions

BNKe, founded in 2001, is a leading BPO delivering back-office operations for aftermarket services and logistics industries. BNKe’s domain-rich resources, technology back bone and transaction pricing models, enable its customers to deploy their critical capital and human resources on their core business while BNKe takes care of their back-end operations. All this is delivered on the back of fail-safe infrastructure and exceptional voice quality.

Encompass Appoints New CIO to Focus on Technology Innovation

Encompass is pleased to announce that long-time IT professional Perry Patterson has joined the company as its new Chief Information Officer.

Patterson has 30 years of experience in the IT field, most recently as Vice President of e-commerce for Alliance Entertainment, the country’s largest multimedia online distributor, where he supported such major retailers as Amazon, Best Buy and Target. He initiated the company’s e-commerce division, developing it into a $150 million business unit, and led teams that worked with national retail clients to design, build and support websites and integrate technology to manage the fulfillment of goods sold online.

Patterson earned a master’s degree in Management Information Systems from Nova Southeastern University, graduating with honors, and a bachelor’s degree in Business Administration, focusing on Information Systems Management, from California State University, Hayward.

Robert Gowens, Encompass President and CEO, said Patterson’s e-commerce background will particularly benefit the company’s Encompass Parts Distribution (EPD) division. EPD provides supply chain management solutions and distributes replacement parts exclusively through the online channel in support of the world’s leading consumer electronics, major appliance and imaging brands. Patterson will also be evaluating system capabilities of the Encompass Service Solutions division, which provides board-level repair and a host of reverse logistics services to retailers, manufacturers and warranty companies.

“We anticipate leveraging Perry’s comprehensive expertise in both information systems and e-commerce development to enhance and expand Encompass’ leading-edge service offerings to our customers, as well as to streamline our operational efficiency across the organization,” said Gowens. “His strategic vision and leadership will be a significant advantage as we continue to seek innovations to strengthen our position in the market.”

hhgregg Joins Encompass’ PARTner Profits Program

Lawrenceville, Ga., March 3, 2011 – Encompass Group Affiliates, Inc. (OTC Bulletin Board: ECGA), a leading provider of replacement parts and reverse logistics services for a wide range of consumer and high-tech products, today announced its subsidiary Encompass Parts Distribution, Inc. has added retailer hhgregg to its growing PARTner Profits consumer referral program.

Through the program – which has been implemented by other major retailers – hhgregg directs its customers to a special web portal and dedicated phone line managed by Encompass to order replacement parts and accessories for consumer electronics and major appliance products. Encompass handles the entire backend process for hhgregg, including order and payment processing, fulfillment and customized call center services, and shares sales revenue with the retailer.

“PARTner Profits is a value-added program that we offer our clients to augment service to their customers,” said Robert Coolidge, President of Encompass Parts Distribution. “We assume full responsibility for the inventory, orders, distribution and accounting on behalf of our partners so they can focus on their core business.”

Coolidge said Encompass is pleased to have the opportunity to serve the consumer customers of all its retail partners.

“Encompass is focused on providing the same level of superior service to consumers that they expect from their retailers,” said Coolidge. “We are aware that our performance reflects on our partners, and are fully committed to protecting and enhancing their brands and customer relationships.”

About hhgregg

hhgregg is a specialty retailer of consumer electronics, home appliances, and related products and services operating under the name hhgreggTM and Fine LinesTM. hhgregg currently operates 173 stores in Alabama, Delaware, Florida, Georgia, Indiana, Kentucky, Maryland, Mississippi, New Jersey, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee and Virginia.

About Encompass Group Affiliates, Inc.

Encompass Group Affiliates, Inc. is a market leader in forward and reverse supply chain logistics, board repair services and asset management for a wide variety of high-tech products and consumer electronics. Encompass, through its wholly-owned subsidiaries, Encompass Parts Distribution, Inc., Encompass Service Solutions, Inc. and Encompass International, provides comprehensive electronics parts distribution, asset value recovery, returns management, depot repair and refurbishment services. For more information, please visit encompass.com.

 

Encompass Now Offering Innovative Line of Digital TV Antennas

Lawrenceville, Ga., February 22, 2011 – Encompass Group Affiliates, Inc. (OTC Bulletin Board: ECGA), a leading provider of replacement parts and reverse logistics services for a wide range of consumer and high-tech products, today announced its subsidiary Encompass Parts Distribution, Inc. has partnered with DigiTenna LLC to distribute its full line of patented Digital Ultrahigh Frequency and Very High Frequency (DUV) television antennas.

With the 2009 switch from analog to digital broadcasting, DigiTenna DUV antennas enable consumers to receive non-premium high-definition channels over the air. These powerful antennas capture HDTV digital signals transmitted across Digital, UHF and VHF-Hi frequencies.

The DigiTenna product line includes antennas ranging from an indoor model that can pick up signals up to 15 miles from a local network to the new XF Extreme Fringe for signals up to 80 miles away. An added advantage of DUV antennas is their extremely compact size and high performance compared to antennas of the past.

“Encompass is always seeking product innovations to help our independent service dealer customers expand their offerings and be successful,” said Robert Coolidge, President of Encompass Parts Distribution. “We are excited to provide dealers with an additional sales and installation service opportunity, while also giving consumers an alternative to costly cable and satellite service.”

Brad Eckwielen, President of DigiTenna, said that consumers are increasingly turning to more affordable DUV antennas to cut entertainment expenses. With the average monthly bill for cable or satellite service running about $70, DUV antennas offer a much less expensive option with enhanced picture quality.

“In these rough economic times, DUV antennas make a lot of sense for people looking to save some money,” said Eckwielen. “Best of all, the signal received by DigiTenna antennas is not compressed, resulting in more crystal clear reception than what you get from pay TV.”

Eckwielen said DigiTenna is pleased to be partnering with Encompass and leveraging its expert distribution capabilities and superior service.

“Encompass will greatly enhance our distribution channel, providing electronics servicers and consumers across the country access to our revolutionary, high-quality product line.”

About DigiTenna LLC

Founded in 2008 and headquartered in Oostburg, Wis., DigiTenna manufactures a range of patented digital antennas, enabling consumers to opt out of costly cable and satellite services and receive non-premium channel, high-definition television broadcasts for free. DUV antennas from DigiTenna are powerful enough to capture the most high-definition, multi-cast channels from up to 70+ miles away from their source. DUV antennas are the smallest, simplest, highest performing solutions for either home or professional installations. For more information, please visit digitenna.com.

About Encompass Group Affiliates, Inc.

Encompass Group Affiliates, Inc. is a market leader in forward and reverse supply chain logistics, board repair services and asset management for a wide variety of high-tech products and consumer electronics. Encompass, through its wholly-owned subsidiaries, Encompass Parts Distribution, Inc., Encompass Service Solutions, Inc. and Encompass International, provides comprehensive electronics parts distribution, asset value recovery, returns management, depot repair and refurbishment services. For more information, please visit encompass.com.