Lawrenceville, Ga., June 7, 2012 – Encompass Supply Chain Solutions, Inc. (ESCS), a leading provider of forward and reverse logistics for a diverse range of electronics products and replacement parts, and ServicePower Technologies PLC, market leader in outsourced services and field management, today announced they have formed a strategic partnership providing enhanced services to manufacturers, insurers, retailers and their field service networks.
Under an agreement executed by the two companies, ESCS and ServicePower will partner to market their comprehensive services, including the field management platform and replacement parts distribution services.
ESCS, through its division Encompass Parts Distribution, is one of the nation’s largest authorized distributors of replacement parts for consumer electronics, appliance, computer and imaging products, with 60 years of industry experience. ServicePower works with a variety of clients to control and schedule the work of their own field service resources, as well as manages the work of independent service contractors on behalf of clients. ServicePower has access to a global network of 86,000 service technicians.
“With Encompass, ServicePower customers will gain a superior service parts solution from one streamlined source,” said ESCS President and CEO Robert Coolidge. “Plus, through our strategic partnership, we will be able to enhance ServicePower’s field service management platform for our mutual clients.”
The companies plan to integrate their technology systems to enable technicians receiving work through the ServicePower applications to easily search for and order replacement parts through Encompass. Contacts: Kristin Hurst Encompass Director of Marketing Ph: 954.474.0325 email@example.com Jenniffer Breitenstein ServicePower, Inc. VP Product Marketing Ph: 410.571.8981 firstname.lastname@example.org “Teaming with Encompass is another way for us to add value to our customer base,” said Mark Duffin, President of ServicePower. “Their vast parts inventory from all the major brands, combined with extensive distribution expertise, will greatly simplify parts procurement for field service networks.”
ServicePower Technologies PLC is a third party administrator for global field services which uses a fully integrated artificial intelligence based software platform to recruit independent contractors, comply with global regulatory codes, facilitate training, schedule service calls, conduct global retail/wholesale pricing analysis, and ultimately facilitate an optimal customer buying experience. ServicePower’s ServiceOutsource product is offered globally to end-consumer facing organizations in the retail, manufacturing, insurance, medical, and services industries providing the capability of offering quality installation services for their products through a network of professional, licensed, and insured independent contractors.
For more information, please visit www.servicepower.com.
About Encompass Supply Chain Solutions, Inc.
Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliance and imaging products. Encompass, through its business units Encompass Parts Distribution and Encompass Service Solutions, provides end-toend solutions for top OEMs, retailers, independent dealers and third-party administrators.
Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visit encompass.com.