Lawrenceville, Ga., April 26, 2011 – Encompass Parts Distribution, Inc. and National Service Alliance (NSA), both leading providers of aftermarket services that support the consumer electronics, major appliance and office product industry, and BNKe, a leading provider of supply chain back-office operations services, announced they have teamed to provide a one-stop, integrated solution to address the full scope of after sales activities.
Under an agreement executed by the three entities, Encompass, NSA and BNKe will jointly market their comprehensive services, including replacement parts distribution, consumer call center support, service dispatch, claims administration and reverse logistics.
Encompass is one of the nation’s largest authorized distributors of replacement consumer electronics parts, with nearly 60 years of industry experience. NSA manages a network of more than 1,000 authorized service centers across the country and interconnects after sales supply chain partners with support and repair of products across various vertical markets. BNKe provides global business process outsourcing and aftermarket support services, including call center support and back office administration.
“Through this strategic partnership, Encompass, NSA and BNKe will enable manufacturers, retailers and third-party administrators to minimize multiple vendor relationships and gain a single point-of-contact to manage the entire after sales process,” said Robert Coolidge, President of Encompass Parts Distribution. “Our combined solution will drive down service management and infrastructure costs and streamline efficiency.”
The entities plan to leverage their individual strengths and expertise, backed by full technology systems integration, to offer customers all-inclusive after sales support with complete accountability and reporting.
“The core competencies of our organizations complement each other perfectly,” said Randy Whitehead, NSA President. “Jointly, we will be able to add value to the market through a seamless workflow that integrates the entire service supply chain and provide near real-time visibility to the service process and partner performance.”
“The three companies bring end-to-end service and parts solution to the table,” said Bhaskar Banerjee, CEO of BNKe Solutions. “We will create efficiencies in each phase of the service delivery cycle, improve metrics and take cost out.”
About National Service Alliance
National Service Alliance provides high performance solutions for the after sales support industry. The basic foundation of NSA is its unique system that dramatically increases customer satisfaction and loyalty. The NSA system interconnects all supply chain partners involved with the support and repair of products across various vertical markets. This connectivity of partners facilitated the creation of unique tools and services that significantly improve efficiencies in the repair cycle and drive down repair cycle time. NSA clients have visibility in the current repair status of each and every repair and can make strategic decisions based on that data. The dramatic improvements in the customer repair experience are not available from any other source.
About Encompass Parts Distribution
Encompass Parts Distribution, Inc., a subsidiary of Encompass Group Affiliates, Inc. (OTC Bulletin Board: ECGA), is one of the country’s largest and most diversified distributors of consumer electronic parts and accessories. With warehouses in Florida, Georgia and Las Vegas, as well as Mexico and Canada, Encompass distributes both new and certified reclaimed parts for nearly 200 brands of consumer electronics, major appliances, computers and office equipment. The company also provides service aids and industrial products such as cable, tools, test equipment, cleaners and other installation equipment. For more information, please visit our website at encompassparts.com
About BNKe Solutions
BNKe, founded in 2001, is a leading BPO delivering back-office operations for aftermarket services and logistics industries. BNKe’s domain-rich resources, technology back bone and transaction pricing models, enable its customers to deploy their critical capital and human resources on their core business while BNKe takes care of their back-end operations. All this is delivered on the back of fail-safe infrastructure and exceptional voice quality.