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Encompass Partners with ServicePower to Deliver After Sales Services

Lawrenceville, Ga., June 7, 2012 – Encompass Supply Chain Solutions, Inc. (ESCS), a leading provider of forward and reverse logistics for a diverse range of electronics products and replacement parts, and ServicePower Technologies PLC, market leader in outsourced services and field management, today announced they have formed a strategic partnership providing enhanced services to manufacturers, insurers, retailers and their field service networks.

Under an agreement executed by the two companies, ESCS and ServicePower will partner to market their comprehensive services, including the field management platform and replacement parts distribution services.

ESCS, through its division Encompass Parts Distribution, is one of the nation’s largest authorized distributors of replacement parts for consumer electronics, appliance, computer and imaging products, with 60 years of industry experience. ServicePower works with a variety of clients to control and schedule the work of their own field service resources, as well as manages the work of independent service contractors on behalf of clients. ServicePower has access to a global network of 86,000 service technicians.

“With Encompass, ServicePower customers will gain a superior service parts solution from one streamlined source,” said ESCS President and CEO Robert Coolidge. “Plus, through our strategic partnership, we will be able to enhance ServicePower’s field service management platform for our mutual clients.”

The companies plan to integrate their technology systems to enable technicians receiving work through the ServicePower applications to easily search for and order replacement parts through Encompass. Contacts: Kristin Hurst Encompass Director of Marketing Ph: 954.474.0325 khurst@encompass.com Jenniffer Breitenstein ServicePower, Inc. VP Product Marketing Ph: 410.571.8981 j.breitenstein@servicepower.com “Teaming with Encompass is another way for us to add value to our customer base,” said Mark Duffin, President of ServicePower. “Their vast parts inventory from all the major brands, combined with extensive distribution expertise, will greatly simplify parts procurement for field service networks.”

About ServicePower

ServicePower Technologies PLC is a third party administrator for global field services which uses a fully integrated artificial intelligence based software platform to recruit independent contractors, comply with global regulatory codes, facilitate training, schedule service calls, conduct global retail/wholesale pricing analysis, and ultimately facilitate an optimal customer buying experience. ServicePower’s ServiceOutsource product is offered globally to end-consumer facing organizations in the retail, manufacturing, insurance, medical, and services industries providing the capability of offering quality installation services for their products through a network of professional, licensed, and insured independent contractors.

For more information, please visit www.servicepower.com.

About Encompass Supply Chain Solutions, Inc.

Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliance and imaging products. Encompass, through its business units Encompass Parts Distribution and Encompass Service Solutions, provides end-toend solutions for top OEMs, retailers, independent dealers and third-party administrators.

Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visit encompass.com.

Haier Seeks Repair Centers to Join its Service Network

With the busy home appliance and air conditioning season starting soon, Haier is seeking new partners to become part of its Authorized Service Center network. Servicers should have:–Brick and mortar facility
–Carry-in service
–Bench and in-home service techs
–SEER-certified preferredIf you are interested, please email haierfieldservice@haieramerica.com. Be sure to put “Authorization Request” in the subject line. In the email body, include your name, business name, address, business telephone, business owner’s name, number of bench techs and number of in-home techs.

Robert Coolidge Named CEO

Encompass announced today that company President Robert Coolidge will assume the added role of Chief Executive Officer.

Coolidge was appointed President of Encompass in December, taking on the responsibility of managing the day-to-day operations of the entire company, including the Encompass Parts Distribution and Encompass Service Solutions divisions. With the addition of the CEO title, he replaces Robert (Bob) Gowens, who has moved to become an advisor to the Encompass Board of Directors.

“The Board thanks Bob for his leadership of Encompass over the past 18 months and is grateful to have him continuing in a stewardship role,” said Encompass Board Chairman Steve Glick. “We are equally grateful to have a President and CEO of Robert’s caliber. With decades of experience in supply chain management and a clear vision of how the company must evolve to meet ever-changing industry conditions, Robert has the skill and talent to successfully guide
Encompass into the future.”

Gowens added his congratulations to Coolidge on his appointment as CEO, stating “Robert is very deserving of this role. I’m confident he will serve the Company, the shareholders, and the
employees well. I wish him and Encompass all the best.”

In addition to operational and fiduciary responsibility for Encompass Supply Chain Solutions, Coolidge will remain President of the Encompass Parts Distribution division for which he has managed national sales, vendor relations and IT management and development.

“Having the opportunity to continue growing and enhancing Encompass to improve service to our customers and strengthen relationships with our business partners is extremely exciting to me,” said Coolidge. “We are always seeking innovative solutions to help our customers succeed, and I am committed to ensuring we stay on this course.”

Encompass Adds CEO to Title of Company President Robert Coolidge

Lawrenceville, Ga., February 22, 2012 – Encompass Supply Chain Solutions, Inc. (ESCS), a leading provider of forward and reverse logistics for a diverse range of electronics products and replacement parts, today announced that company President Robert Coolidge will assume the added role of Chief Executive Officer.

Coolidge was appointed President of Encompass in December, taking on the responsibility of managing the day-to-day operations of the entire company, including the Encompass Parts Distribution and Encompass Service Solutions divisions. With the addition of the CEO title, he replaces Robert (Bob) Gowens, who has moved to become an advisor to the Encompass Board of Directors.

“The Board thanks Bob for his leadership of Encompass over the past 18 months and is grateful to have him continuing in a stewardship role,” said Encompass Board Chairman Steve Glick. “We are equally grateful to have a President and CEO of Robert’s caliber. With decades of experience in supply chain management and a clear vision of how the company must evolve to meet ever-changing industry conditions, Robert has the skill and talent to successfully guide Encompass into the future.”

Gowens added his congratulations to Coolidge on his appointment as CEO, stating “Robert is very deserving of this role. I’m confident he will serve the Company, the shareholders, and the employees well. I wish him and Encompass all the best.”

In addition to operational and fiduciary responsibility for Encompass Supply Chain Solutions, Coolidge will remain President of the Encompass Parts Distribution division for which he has managed national sales, vendor relations and IT management and development.

“Having the opportunity to continue growing and enhancing Encompass to improve service to our customers and strengthen relationships with our business partners is extremely exciting to me,” said Coolidge. “We are always seeking innovative solutions to help our customers succeed, and I am committed to ensuring we stay on this course.”

Coolidge has more than 20 years of industry experience, beginning with Vance Baldwin, which was founded by his grandfather in 1953 and acquired by Encompass in 2007. Robert helped grow Vance Baldwin from a local electronics parts distributor of $3 million in 1990 to a national distributor providing original parts for consumer electronics, computer, printer and appliance parts with revenues exceeding $50 million in 2007.

About Encompass Supply Chain Solutions, Inc.

Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliance and imaging products. Encompass, through its business units Encompass Parts Distribution and Encompass Service Solutions, provides end-to-end solutions for top OEMs, retailers, independent dealers and third-party administrators.

Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visit encompass.com or find us on Facebook

Encompass Selected to Provide Parts Distribution and Reverse Logistics Services for BriteLite

Under the agreement, Encompass Parts Distribution will serve as a master parts and components supplier for BriteLite, a premier provider of professional audio equipment, including DJ kits, mixers, speakers, lighting and amplifiers. ESCS will additionally provide repair, advance product replacement and call center services for BriteLite’s DJ Packs through its Encompass Service Solutions division. The company will manage parts and service for BriteLite from its headquarters facility in Lawrenceville, Ga.

Currently, BriteLite primarily offers its products through national rent-to-own chains, which support select BriteLite products through their own service centers.

“As BriteLite continues to expand in the market, it is critical for us to have a reliable parts supply chain and high-quality solution for after sales service to our dealers and end users,” said Arash Shamoeil, president of BriteLite. “We are confident that Encompass is well-equipped to help us achieve our goals.”

“Encompass is very pleased to be partnering with BriteLite to help maintain their products in the marketplace and ensure first-class service to their customers,” said ESCS President Robert Coolidge. “With our proven expertise in managing parts logistics for a broad range of products – from consumer electronics to appliances – we have what it takes to deliver superior performance for BriteLite.”

Encompass Service Solutions will leverage its leading-edge warehouse and distribution facility, depot repair services and call center operations to manage reverse logistics for BriteLite.

“Our highly-skilled technical staff and depth of experience in advance product exchange, service and call center support will be a significant advantage to BriteLite and their consumer
end users and dealers,” said Patrick Joseph, executive vice president and general manager of Encompass Service Solutions.

Encompass Selected to Provide Parts Distribution and Reverse Logistics Services for BriteLite Enterprises

Lawrenceville, Ga., January 31, 2012 – Encompass Supply Chain Solutions, Inc., (ESCS) a leading provider of forward and reverse logistics for a diverse range of electronics products and replacement parts, today announced it has finalized an agreement with BriteLite to distribute replacement parts for its full line of professional DJ equipment, as well as provide aftermarket services in support of two of its DJ kit models.

Under the agreement, Encompass Parts Distribution – a division of ESCS – will serve as a master parts and components supplier for BriteLite, a premier provider of professional audio equipment, including DJ kits, mixers, speakers, lighting and amplifiers. ESCS will additionally provide repair, advance product replacement and call center services for BriteLite’s DJ Packs through its Encompass Service Solutions division. The company will manage parts and service for BriteLite from its headquarters facility in Lawrenceville, Ga.

Currently, BriteLite primarily offers its products through national rent-to-own chains, which support select BriteLite products through their own service centers.

“As BriteLite continues to expand in the market, it is critical for us to have a reliable parts supply chain and high-quality solution for after sales service to our dealers and end users,” said Arash Shamoeil, president of BriteLite. “We are confident that Encompass is well-equipped to help us achieve our goals.”

“Encompass is very pleased to be partnering with BriteLite to help maintain their products in the marketplace and ensure first-class service to their customers,” said ESCS President Robert Coolidge. “With our proven expertise in managing parts logistics for a broad range of products – from consumer electronics to appliances – we have what it takes to deliver superior performance for BriteLite.”

Encompass Service Solutions will leverage its leading-edge warehouse and distribution facility, depot repair services and call center operations to manage reverse logistics for BriteLite.

“Our highly-skilled technical staff and depth of experience in advance product exchange, service and call center support will be a significant advantage to BriteLite and their consumer end users and dealers,” said Patrick Joseph, executive vice president and general manager of Encompass Service Solutions.

About BriteLite Enterprises

BriteLite Enterprises is a manufacturer of quality DJ / Karaoke equipment and has been in business for over 10 years. Our core business is in Professional Audio Equipment and lighting under multiple brand names such as “DFX Pro Audio,” “Club Pro,” and “Edison.” Our customers consist of various Retail & Rent to Own dealers in the U.S., Canada, and in Mexico. Our systems are both affordable to the mass consumer and easy to use. The Britelite systems are not only for the professional DJs, but for any Music Hobbyist to enjoy. BriteLite Enterprises corporate office is located in Los Angeles, CA. We also warehouse and distribute out of our Culver City, CA location.

BriteLite was formed to create a demand for music enthusiasts and low-mid income consumers to enjoy their music and motivate them to start their own business or to just have fun being the life of the party. We’ve found that opportunity in the sales channels that we currently service. Limited to only specialty dealers for many years, we hope to reach the masses and capture all aspiring DJs and Karaoke enthusiasts. We provide a system that is affordable, easy to operate, FUN and can generate income for all users.

About Encompass Supply Chain Solutions, Inc.

Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliance and imaging products. Encompass, through its business units Encompass Parts Distribution and Encompass Service Solutions, provides end-to-end solutions for top OEMs, retailers, independent dealers and third-party administrators.

Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visit encompass.com or find us on Facebook.

Encompass Teams with Universal Administrators for Repair & Reverse Logistics Services

Under the agreement with Universal Administrators, a nationally-recognized innovator in the extended services industry, ESS will perform depot repair for LCD/LED television combo units – 37 inches and below – and laptops. ESS will also provide returns management and asset recovery services for a range of electronics products warranted by Universal Administrators, including MP3 players, digital cameras, fax machines and more.

Universal Administrators will additionally participate in Encompass’ PARTner Profits
referral program. PARTner Profits enables Universal Administrators to direct their consumer customers to Encompass Parts Distribution for replacement parts and accessories and share in the revenue.

Encompass Partners with Universal Administrators to Provide Comprehensive Reverse Logistics Services Deal includes repair and returns management for array of electronics

Lawrenceville, Ga., January 25, 2012 – Encompass Supply Chain Solutions, Inc., a leading provider of forward and reverse logistics for a diverse range of electronics products and replacement parts, today announced that its division Encompass Service Solutions (ESS) has been selected by Universal Administrators to provide repair and reverse logistics services.

Under the agreement with Universal Administrators, a nationally-recognized innovator in the extended services industry, ESS will perform depot repair for LCD/LED television combo units – 37 inches and below – and laptops. ESS will also provide returns management and asset recovery services for an array of electronics products warranted by Universal Administrators, including MP3 players, digital cameras, fax machines and more.

“Universal Administrators is dedicated to delivering first-class service to our extended warranty customers,” said Jack Wainwright, CEO of Universal Administrators. “We believe Encompass shares our commitment and is best suited to support our customers and maximize the value of their contracts.”

Patrick Joseph, executive vice president and general manager of ESS, said that with decades of experience in serving third-party administrators and their consumer customers, ESS has the technical skill and after-sales operational expertise to excel for Universal Administrators.

“Encompass is a proven leader in high-tech repair service, as well as managing the after-sales process to extract as much value as possible from returned products for our clients,” said Joseph. “We are very pleased to have the opportunity to support Universal Administrators and contribute to the success of their extended service programs.”

Universal Administrators will additionally participate in Encompass’ PARTner Profits referral program. PARTner Profits enables Universal Administrators to direct their consumer customers to Encompass Parts Distribution for replacement parts and accessories and share in the revenue.

About Universal Administrators

At Universal Administrators we bring businesses together to facilitate beneficial and profitable relationships. Our primary function is third party administration involving extended warranty, service contract, risk/asset base management and insurance programs. We integrate the necessary resources and administer the ongoing processes.

In business since 1986, Universal Administrators is nationally recognized as a leading innovator in the extended services industry. We set the standard for safe, efficient, high customer value and high profit programs.

About Encompass Supply Chain Solutions, Inc.

Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliance and imaging products. Encompass, through its business units Encompass Parts Distribution and Encompass Service Solutions, provides end-to-end solutions for top OEMs, retailers, independent dealers and third-party administrators.

Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visit encompass.com or find us on Facebook.