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Centricity Partners with Encompass to Streamline Service Parts Ordering

Centricity and Encompass announce partnership to streamline ordering

ST. PETERSBURG, FL– Centricity, a leader in product protection solutions, has announced a strategic partnership with Encompass, a top supplier of replacement parts and accessories for residential consumer products. This collaboration integrates Encompass’s vast inventory directly into Centricity’s ServicePower platform, streamlining parts sourcing and ordering for servicers.

For over 60 years, Encompass has provided millions of replacement parts for over 300 brands. This integration brings unprecedented efficiency and simplicity to Centricity’s partners and customers, ensuring fast turn on parts, 99% arrive next day, to get customers up and running quickly.

Key benefits of this new solution include:

  • Streamlined Ordering: Servicers can now order parts seamlessly through the ServicePower platform, eliminating the need to search multiple vendors.
  • Cost Reduction: Significant savings are achieved without requiring upfront payment for parts, improving dealer cash flow.
  • Enhanced Tracking: Improved tracking of service processes, backorders, and shipments ensures efficient customer service.

Robert Coolidge, CEO of Encompass, stated, “We are proud that Centricity chose us for this fully integrated solution. Our extensive inventory and sourcing capabilities will enable Centricity to deliver faster service at a lower cost.”

Ryan Alexander, COO of Centricity, added, “This partnership with Encompass is a game-changer, providing our partners with a streamlined and cost-effective solution for parts sourcing. It enhances our efficiency and sets us apart in the industry.”

About Centricity

Centricity collaborates with retailers, builder solutions companies, distributors, and manufacturers to deliver tailor-made product protection solutions, fostering increased revenue and cultivating a base of satisfied, loyal customers. Headquartered in St. Petersburg, Florida, Centricity stands as a privately held and wholly owned subsidiary of Bankers Financial Corporation, a venerable company with more than 47 years of rich history in service and protection. For further information, please visit Centricity’s website.

About Encompass Supply Chain Solutions

Formed in 1953, Encompass Supply Chain Solutions is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers, and retailers.

In 2022, Encompass was acquired by Parts Town Unlimited, the global market leader in foodservice equipment parts distribution, to expand its residential parts division.

Media Contact: Centricity, Director of Marketing, Karen Blanchard, 727-542-3942

Encompass Supply Chain Solutions Welcomes New Vice President of HVAC and Market Strategy

  Industry veteran Scott Pierson to drive rapid growth and innovation in HVAC

LAWRENCEVILLE, Ga., Sept. 5, 2024 – Encompass Supply Chain Solutions a division of Parts Town Unlimited and leading provider of replacement parts and supply chain solutions for a diverse range of product brands, today announced the appointment of Scott Pierson as the new Vice President of HVAC and Market Strategy.
In this role, Pierson will lead the organization’s HVAC initiatives, an integral part of the Encompass Supply Chain parts distribution offering. He will be dedicated to driving real innovation and efficiency for the HVAC industry.
“This appointment is a major step for Encompass, reflecting our dedication to delivering outstanding service and support,” said Robert Coolidge, President and CEO of Encompass Supply Chain Solutions and President of Parts Town Residential. It also emphasizes our commitment to enhancing product performance, extending their lifespan, and going above and beyond for our customers.”
Pierson is an accomplished senior executive with more than 18 years of experience, including over a decade of leading strategic development and plan execution at national HVAC wholesalers and original equipment manufacturers. As a pioneer in the HVAC industry, he brings a cross-functional approach to driving growth and innovation to the organization. Pierson holds a bachelor’s degree in political science from North Carolina State University, and an MBA from The Citadel.
“It’s a great privilege to be given the opportunity to lead the Encompass HVAC initiative. With Encompass’ history of dominating the appliance parts space, I am excited to utilize that model to unlock the untapped efficiencies in the HVAC industry.” said Pierson. “I believe Encompass is in a position to provide a valuable and long-needed solution to the industry’s fragmented parts supply chain.”


About Encompass Supply Chain Solutions

Formed in 1953, Encompass Supply Chain Solutions is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.

In 2022, Encompass was acquired by Parts Town Unlimited, the global market leader in foodservice equipment parts distribution, to expand its residential parts division.

For more information, please visit solutions.encompass.com and follow us on LinkedIn , Facebook and YouTube .

About Parts Town Unlimited

Parts Town Unlimited is the parent company of over 45 unique brands worldwide which collectively serve as a global leader in the high-tech distribution of genuine original equipment manufacturer (OEM) parts for foodservice equipment, residential appliances, HVAC equipment and consumer electronics, as well as related products. Parts Town Unlimited is constantly working to create user-friendly parts identification tools, expand its high-tech distribution capabilities and foster forward-thinking innovations.

Guided by its core values of Safety, Integrity, Community, Passion, Courage, and Innovation, Parts Town Unlimited delivers infinite possibilities, unlimited potential, and boundless innovation with a focus on people and long-term partnerships. The company was recently recognized by The Inc. 5000 as one of the fastest-growing companies in the U.S. for the 16th consecutive year.

How Innovation Is Reshaping the Future of Home Appliances

The world of home appliances is no longer confined to simple refrigerators and washing machines. Once just “cool buzzwords,” advancements in virtual reality (VR), artificial intelligence (AI), and the Internet of Things (IoT) are reshaping the industry, creating a surge of innovation. Driven by advancements in technology and changing consumer preferences, innovation in the industry will continue to provide unparalleled value to the consumer and open the door for after-sales support.

From Hygiene to Efficiency

The pandemic has undeniably driven a surge in home sanitation. Products utilizing steam and UV light technology have become readily available, reflecting a heightened awareness of household cleanliness. This has translated to families adopting new hygiene practices, such as removing shoes upon entering the home, wiping down surfaces more frequently, and seeking out disinfecting cleaning supplies.

This shift in consumer behavior represents a significant market trend, prompting the industry to re-evaluate the importance of maintaining a clean and healthy home and workplace environment. Ultimately, prioritizing sanitation provides invaluable peace of mind, safeguarding the well-being of ourselves and our loved ones.

Alongside the surge in cleanliness, the all-in-one washer-dryer technology has undergone significant advancements, offering improved functionality and efficiency. While these products aren’t new, the latest models offer superior mechanics compared to previous iterations, significantly reducing laundry time. Additionally, they contribute to lower utility consumption, potentially saving families hundreds of dollars annually.

On-Demand Appliance Parts

Emerging technologies like 3D printing offer promising potential for the home appliance service parts ecosystem. While home-based printing may not be feasible due to complex design requirements, manufacturers and distributors could utilize 3D printing to create replacement parts on demand, particularly for plastic components like gears, knobs, or handles.

This could potentially lead to faster and more efficient repairs. As 3D printing technology continues to evolve, its integration into the service parts ecosystem offers an exciting and viable option for the future.

From Innovation to Trust

The influx of these new trends and products entering the market highlights the growing importance of robust after-sales support. Imagine a customer purchasing a product, the product that your team has put hours, months, or years into creating, and that product fails – how will the company respond? Customers will be more likely to remain loyal if they feel supported by a manufacturer who takes responsibility for their product’s performance and offers prompt and effective solutions in case of malfunctions.

Strong after-sales support, including readily available replacement parts, qualified technicians, and efficient service solutions, is critical in building customer loyalty and brand reputation. A positive service experience can significantly enhance brand perception and foster customer trust, while a negative one can easily damage it.

Navigating the Future

As the home appliance industry continues to evolve alongside technological advancements and shifting consumer preferences, the future promises exciting possibilities. However, as the industry welcomes new advancements, prioritizing robust after-sales support remains crucial.

By embracing these advancements and prioritizing customer experience, the home appliance industry will be able to unlock a future of innovation and consumer satisfaction.

Encompass Supply Chain Solutions Selects Blitzz’s App-Free Video Support to Identify Replacement Parts Remotely

Encompass uses live video and augmented reality (AR) to identify replacement parts remotely.

SAN JOSE, California, June 13, 2024 — Blitzz the app-free mobile video platform for remote customer support, today announced that Encompass Supply Chain Solutions , a leading national provider of replacement parts and supply chain services for a diverse range of product brands, will use its live video support technology for quick and easy replacement part identification.

Formed in 1953, Encompass is one of the country’s largest suppliers of repair parts for products throughout the home and complete parts supply chain management for consumer and B2B customers. In the past, when retail customers needed to identify their model numbers or parts, Encompass would try to get the information they needed over a phone call. Those conversations relied on verbal descriptions that sometimes left customers and support agents feeling confused or frustrated.

With Blitzz’s app-free video support software, an Encompass support agent simply sends a link via SMS text message to a customer. Once clicked, the support agent can instantly see through the customer’s smartphone camera. They can identify model numbers and collaborate via an interactive video call without downloading third-party apps like Zoom, Webex, or Teams. Both parties can use AR to draw on the screen in real-time and identify points of interest.

“We aim to provide a top-notch experience for our customers and supply them with the specific parts they need exactly when they need them. Blitzz is an invaluable tool to help us accomplish that mission,” said Jim Scarff, VP of Customer Support at Encompass. “Blitzz is very user friendly for customers and agents alike and offers seamless support that keeps our business running smoothly.”

Blitzz provides the following benefits for Encompass and its customers:

  • Less guesswork : With live video, customers no longer have to guess whether they’re properly identifying parts.
  • Fewer callbacks : Encompass is now able to identify parts the first time a customer reaches out for assistance.
  • Faster delivery : Video takes guesswork out of identifying replacement parts, so Encompass is able to process orders and send them out with less back and forth.

“We’re proud to help Encompass build on their excellent reputation for customer care with the addition of remote video support,” said Rama Sreenivasan, Founder and CEO of Blitzz. “Blitzz makes it faster and easier for customers to get the help they need, and receive their replacement parts, right when they need them.”

For more information about Blitzz, visit www.blitzz.co.

For more information about Encompass, visit www.encompass.com.

About Blitzz

Blitzz is an ingenious app-free way to let remote technicians and support agents troubleshoot problems by seeing through an onsite smartphone camera: The technician or support agent texts a link, the customer clicks it, and then both are looking through the camera together. Blitzz helps companies save time and money by empowering customer support, field service and sales teams to get technical troubleshooting, inspection, audits, insurance claims, maintenance, and more done faster and safer. It facilitates millions of minutes of video monthly across a range of industries, including telecommunications, automotive, construction, power and utilities, insurance, and more. For more information about Blitzz, visit www.blitzz.co.

About Encompass

Formed in 1953, Encompass is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers. For more information, please visit solutions.encompass.com and follow us on LinkedIn and Facebook.

Media Contact:
Alex DiSanto
alex@propllr.com

Encompass Supply Chain Solutions Launches Dedicated Support for Beko Appliance Parts in the U.S.

Encompass Supply Chain Solutions today announced dedicated support for Beko appliance parts in the U.S.

LAWRENCEVILLE, Ga., June 11, 2024 /PRNewswire-PRWeb/ — Encompass Supply Chain Solutions, a division of Parts Town Unlimited and a leading provider of replacement parts and supply chain solutions for a diverse range of residential product brands, today announced dedicated support for Beko appliance parts in the U.S.

Encompass has launched a dedicated website exclusively for Beko products, https://beko.encompass.com/, to continue to support Beko customers with access to its original equipment manufacturer (OEM) parts. The website includes a comprehensive selection of genuine Beko parts, along with user-friendly navigation and secure checkout.

Encompass has also established a dedicated team of knowledgeable representatives and toll-free hotline (855-754-9584) to assist customers with any inquiries related to Beko equipment and parts including assistance with finding the right part and tracking orders.

“With a long-standing history of handling Beko OEM parts since 2013, we have the expertise and resources to continue to meet customer needs with their Beko equipment,” said Robert Coolidge, President & CEO of Encompass Supply Chain Solutions. “We pride ourselves on providing top-quality service and replacement parts to our customers. Our extensive inventory includes Beko’s best-selling parts, all of which are in stock and ready for immediate shipment.”

“Encompass’ continued support of our OEM replacement parts inventory and distribution will help us to ensure the lifecycle of our products in the U.S. for years to come,” said Orhan Sayman, President of Beko US. “Beko has been in the U.S. market for more than seven years and we are a rising star in the North American home appliance market with a strong nationwide dealer network. Our wide range of kitchen and laundry appliances make life better by delivering forward-thinking technology and maximum efficiency in beautifully modern packages.”

About Encompass Supply Chain Solutions

Formed in 1953, Encompass Supply Chain Solutions is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers, and retailers.

In 2022, Encompass was acquired by Parts Town Unlimited, the global market leader in foodservice equipment parts distribution, to expand its residential parts division.

For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and YouTube.

About Parts Town Unlimited

Parts Town Unlimited is the global leader in high-tech distribution of mission-critical equipment replacement parts and related products and services for the foodservice, residential appliance, and HVAC industries. Guided by its core values of Safety, Integrity, Community, Passion, Courage, and Innovation, Parts Town Unlimited delivers infinite possibilities, unlimited potential, and boundless innovation with a focus on people, innovation, and long-term partnerships. Parts Town Unlimited is an organization without limits, led by dreamers who continuously grow and bring value to our partners and amazing opportunities to our team members around the globe.

About Beko U.S.

Beko U.S., Inc. is the U.S subsidiary of Arçelik A.Ĺž. operating in more than 140 countries with more than 55,000 employees and 45 production facilities. Beko became the largest white goods company in Europe and the second largest white goods company in the world with its market share and reached a consolidated turnover of 8 billion Euros in 2023. Committed to the premise that healthy living is only possible on a healthy planet, Beko specializes in cooking, cooling and cleaning products that empower American homeowners to live healthier, more sustainable lives. The brand has received numerous accolades for protecting the environment including the Environmental Protection Agency (EPA)’s highest honor for energy efficiency each of the past seven years, and a Good Housekeeping 2021 Sustainable Innovation Award in the Smart Sustainable Home Appliance category. For more information, visit www.beko.com/us-en.

CES 2024: Innovation is Back

Robert Coolidge, CEO

CES 2024: Innovation is Back

I have been attending CES for the past 15 years, and we have seen the same, if not very similar things for all these years, so much so that it seems quite rote. CES 2024 was a very different story…the show truly rebounded from the COVID years, and innovation is back in full force.
CES is a portal into the future; it’s a portal into where we need to go as a company and in the residential environment. VR, AI, IoT – used to be just cool buzzwords. They are now very much here in the present and the future. Manufacturers, as well as consumers, are excitedly embracing this future. Those pushing the envelope will be the innovation leaders, challenging others to dig deep to remain relevant. At the core of all of this is the question: how will this innovation provide value to the consumer and open the door for after-sales support?

Using Technology for Cleaner and Safer Homes

No doubt a byproduct of the pandemic, home sanitization products were abundant, utilizing steam and UV light technology. This has led to families taking more notice of cleaning and sanitizing their homes, from removing shoes upon entering their homes, to wiping down doorknobs and other surfaces, to disinfecting and finding disinfecting cleaning supplies, all of which will be an important factor in the marketplace. It has given us food for thought and new insight into the cleanliness of our homes and business places. It is imperative that we have peace of mind, especially when it comes to our health and that of our families.
The all-in-one technology has also massively improved, with new technology wherein one machine washes and dries laundry. While we have had these machines for some time, the mechanics were not nearly as advanced as those coming to market now. This not only cuts down on time doing laundry, more importantly, it cuts down on utility consumption, saving the average family hundreds of dollars per year. Also with the new technology, the washer/dryer combo can text the consumer to let them know the load is finished and ready to fold! Ideally it would fold the laundry too… I think that will have to wait until the next generation!

3D Printing in the Parts Ecosystem

Based on the products and technology we saw at CES, I am sure that 3D printing will be part of the service parts ecosystem. It may never get to the point where a consumer would print a part at home, CAD requirements are significant. However, I think distributors or manufacturers could potentially print a part on demand. Plastic items like gears or knobs, a handle for your microwave or a range knob could easily be printed on these futuristic printers. While still in its early stages, I think 3D printing will be in the parts environment as a viable service repair option.

Nurturing Relationships in the Aftermarket Services

There were so many opportunities for supply chain at CES this year. There are new companies that need to move quickly to try to capture their share of the US market. Often, when at CES, we will see exceptional amounts of new brands that have innovative technology, and they are usually laser focused on the design, build, manufacturing and distribution of the product. That said, it seems that the after-purchase service is an “after-thought.”

The obvious questions for these consumer product startups:

“What are your ideas for the aftermarket? What are your plans to support your products, as well as other important questions, which is where we can assist these companies in educating them about after purchase support.
Think for a moment, of a customer purchasing the product that you have innovatively put hours or months or years into creating, and that product fails; what is the backup plan or support? That consumer is going to be much more forgiving if they buy a product that the manufacturer stands behind. A good service solution, with a qualified technician, good parts source, a good original new part that will not fail is imperative to providing a good quality product. On top of which, the support base will also provide feedback about the service experience. This could be the most important part of the brand building experience.

That’s where Encompass comes in, providing that kind of structure and insight, and the full-service solution for supply chain logistics.

We have a consumer direct platform with fully integrated API’s with most all service claims administration companies. We integrate with a multitude of claims management systems, field service networks, home warranty companies, and extended contract firms. For these startup companies that might be entering the home appliance, consumer electronics, personal care, power tools, lawn and garden, and/or the computer marketplace, we can provide an even stronger support experience. Encompass will provide the same full service, with all the bells and whistles, right out of the gate, very similarly as do the core manufacturers.
www.encompass.com
This is why we always make CES a priority to attend. Not only to meet with current customers and existing vendors, whom we already support and nurture, but to also seek out new companies entering the market that may not know that they need the excellent quality service that we can provide. We look forward to seeing everyone at CES 2025.

Samsung Adds Foldables and Home Entertainment Products to Self-Repair Program

Samsung is rolling out a significant expansion to its self-repair program with more models, product categories and parts available to enable a wider variety of repairs. The company is also evolving its long-standing partnership with Encompass Supply Chain Solutions a leading provider of replacement parts and supply chain solutions for a diverse range of home products and consumer electronics, to give customers access to genuine parts, tools and repair guides for smartphones,tablets and PCs, plus select foldable devices and home entertainment products. In total, Samsung will offer self-repair options for nearly 50 models across its product portfolio, making it one of the most comprehensive programs in the industry.

Launched in August 2022, the Samsung self-repair program provides interested consumers with another convenient way to extend the life of their devices. This latest expansion is part of the company’s commitment to add more devices over time as the program matures. Fourteen Galaxy smartphone, tablet, and PC models have been added to the program, including the Galaxy S23 series, Galaxy Z Fold5, Galaxy Z Flip5, Galaxy Tab S9 series and the Galaxy Book2 series. The program also extends into the home entertainment category with the addition of 20 visual display products, including the Freestyle 2 nd Gen projector.

“We know that consumers want reliable and convenient repair options to keep their devices up and running. This expansion is one more way Samsung is showing its continued commitment to provide our customers with choice,” said Mark Williams, Vice President of Customer Care at Samsung Electronics America. “For those who want to take repair into their own hands, we’re supplying them with more options for a wider array of products to extend the life of the products they love.”

“Encompass has been a trusted distributor of Samsung OEM replacement parts for many years and this expansion to new product categories will play a critical role in continuing to empower Samsung customers to easily repair equipment and extend the lifecycle of their products,” said Robert Coolidge, President and CEO of Encompass Supply Chain Solutions. “Samsung’s self-repair program aligns with Encompass’ goal to improve the accessibility of mission critical parts for customers while reducing waste and enabling significant cost savings.”

Expanding Self-Repair Options for Galaxy Devices

Galaxy owners can now access a broader assortment of self-repair parts right at their fingertips. On phones and tablets, consumers will be able to fix the speakers, SIM tray, side key and volume key, in addition to existing parts for display assemblies, back glass and charging ports. Galaxy Book owners will be able to replace the left and right speakers and fan, in addition to existing repairs for the display, battery, power key with fingerprint reader, touchpad, front and rear cases, and rubber feet. Low cost tool kits can be purchased as a bundle with parts, or separately and used for a variety of device repairs.

Empowering DIY Repairs for Samsung Video Displays

To expand self-repair into the Home Entertainment category, customers can now access genuine parts, tools and step-by-step repair guides related to picture, power, WiFi connection, sound, and the remote control for select Samsung 2023 TVs, monitors and the Freestyle 2 nd Gen projector via SamsungParts.com. On select 2023 soundbars, customers can replace HDMI,optical cables and parts related to power, sound and wireless communication. All of which can be fixed with common tools like a Phillips-head screwdriver.

Going the Extra Mile to Offer Quality, Convenient Device Care

Samsung wants to empower people to keep their devices longer and reduce e-waste, through efforts like extending the product lifecycle, improving durability, and enhancing repairability. From the beginning of the development phase, Samsung considers the design, materials and equipment needed to make products easier to repair and eventually, recycle.

The self-repair program expansion marks another step forward in Samsung’s customer-first care mission to provide convenient, accessible and quality device care options to U.S. customers. Samsung offers walk-in, mail-in and at-home Care services and all repairs are backed by the company — with Samsung-certified professionals covering both in-warranty and out-of-warranty services using genuine Samsung parts.

Ranked #1 in customer satisfaction among 5G mobile devices in the 2023 American Customer Satisfaction Index Survey (ACSI®), Samsung offers #1 Service Center Network Coverage for mobile devices across the U.S. 1 This includes more than 2,000 same-day Samsung Authorized Care locations, covering more than 80% of the U.S. population with a typical repair time of two hours or less.

Samsung is also able to provide 99.9% of the U.S. with convenient Care coverage for consumer electronics. Programs like Samsung Beyond Boundaries2 enable customers located within a 4-hour radius of a Samsung care center in various U.S. regions to receive at-home repairs. For anyone outside of this radius, Samsung can also dispatch qualified technicians via the Samsung Traveling Techs program The company earned #1 rankings in product quality for TVs and #1 rankings in service experience for Home Appliances in the 2023 American Customer Satisfaction Index Survey (ACSI®).

For more information about the Samsung Self-Repair program, visit:
www.samsung.com/us/support/selfrepair.

To find a Samsung Authorized Care location, check the store locator on Samsung.com. Customers can also schedule an appointment online at www.samsung.com/us/support/service/.

About Encompass Supply Chain Solutions

Formed in 1953, Encompass is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.

In 2022, Encompass was acquired by Parts Town Unlimited to expand its residential parts division. For more information, please visit solutions.encompass.com and follow us on LinkedIn and Facebook.

Samsung Self-Repair Model List

Smartphones

Galaxy Z Fold5

Galaxy Z Flip5

Galaxy S23 Series – S23, S23+, S23 Ultra, S23 FE

Galaxy S22 Series* – S22, S22+, S22 Ultra

Galaxy S21 Series* – S21, S21+, S21 Ultra

Galaxy S20 Series* – S20, S20+, S20 Ultra

Tablets

Galaxy Tab S9 series – S9, S9+, S9 Ultra, S9 FE, S9 FE+

Galaxy Tab S7+*

PCs

Galaxy Book2 Pro 15″

Galaxy Book2 Pro 360 15″

Galaxy Book2 Pro 360 5G 13.3”

Galaxy Book Pro 15″*

Galaxy Book Pro 360 15”*

TV (2023 Models)

77″ Class OLED S90C TV

98” Class Samsung Neo QLED 8K QN990C TV

75” Class The Frame – Disney100 Edition

65″ Class The Frame – Disney100 Edition

55″ Class The Frame – Disney100 Edition

85” Class The Terrace Full Sun Samsung Neo QLED 4K LST9C

Projector (2023 Models)

Freestyle Gen 2 with Gaming Hub

Monitor (2023 Models)

27″ ViewFinity S9 5K Monitor

34″ ViewFinity S65UC Ultra-WQHD 100Hz AMD FreeSync™ HDR10 Curved Monitor

34″ ViewFinity S65VC Ultra-WQHD 100Hz AMD FreeSync™ HDR10 Curved Monitor

57″ Odyssey Neo G9 Dual 4K UHD Quantum Mini-LED 240Hz 1ms HDR 1000 Curved Gaming Monitor

27″ M80C Smart Monitor 4K UHD (white)

27″ M80C Smart Monitor 4K UHD (pink)

27″ M80C Smart Monitor 4K UHD (green)

27″ M70C Smart Monitor 4K UHD (white)

27” Odyssey G55C Gaming QHD LED Monitor

Soundbar (2023 Models)

HW-A445 2.1ch Sound bar with Dolby & DTS Audio (HW-A445)

Ultra-slim 3.1.2ch. Wireless Dolby ATMOS Soundbar

+ Bezel w/ Q-Symphony (HW-S80CB)

5.1ch. Wireless Dolby ATMOS Soundbar w/ Q-Symphony (HW-S68CB)

Sound Tower 210W Bi-directional High Power Audio w/ Built-in Battery (MX-ST5CB)

*Previously announced

ServicePower and Encompass Simply Parts Team Up to Provide Streamlined Parts Ordering Capabilities

ServicePower Becomes First FSM Platform to Centralize Parts and Service Availability for Optimized Repair and Maintenance

McLean, VA, January 10, 2024 — ServicePower, the leading field service management platform and ecosystem for major appliance and consumer electronics repairs in North America, announced today that it has partnered with Encompass Simply Parts, one of the largest suppliers of genuine OEM replacement parts and accessories for home products, to provide simplified and streamlined parts ordering capabilities for all servicers that use the ServicePower platform and ServicePower HUB.

ServicePower HUB is a free-to-use business management system for service providers who deliver both cash-on-demand (COD) and warranty-based repair services on behalf of original equipment manufacturers, third-party administrators, and home warranty companies. The Encompass integration will provide the 13,000+ service companies using ServicePower HUB immediate access to over 8 million parts that they can seamlessly identify and purchase. The functionality enables parts identification via search, photo, or schematics with an exploded view and 360 scan of all equipment parts. The parts can be ordered in a single click, and orders will be augmented with suggestions of additional parts that are often ordered together. Shipments can be sent to service companies or direct to consumers.

“Customers need the right expertise and the right parts, delivered at the same time, in order to get the fastest and highest quality experience,” said Frank Gelbart, chief executive officer of ServicePower. “This partnership will make business easier, more efficient, and faster for service technicians by providing the right part the first time resulting in better reviews, more return customers, increased first-time fix rates, and reduced truck rolls to positively impact the environment.”

Searching for parts, ordering parts, and having to return wrong items all lead to costly inefficiencies and poor service experiences. Encompass provides access to one of the largest authorized parts inventories in the world, ensuring that the right parts are ordered at the right time, every time. Through highly automated distribution centers throughout North America, Encompass guarantees expedited deliveries ensuring quick turnaround times for consumers and service companies.

“We know that parts ordering can become a bottle neck in the repair process and are proud of the work we have done to streamline and simplify the steps it takes to get what is needed for the repair,” said Joe Wang, chief commercial officer of Encompass. “Our partnership with ServicePower is the obvious next step in enabling one stop shopping which will not only vastly improve operational efficiencies, but also create happier end customers.”

Parts ordering is currently being rolled out to users of the ServicePower platform for COD jobs. For questions, please visit servicepower.com/servicepower-hub.

 

Media Contact

ServicePower
Heather Mills
Vice President, Marketing
h.mills@servicepower.com

Encompass Supply Chain Solutions Named Primary Parts Distributor for Dacor

New partnership aims to revolutionize the luxury home appliance parts supply chain

Lawrenceville, Ga., January 9, 2024 – Encompass Supply Chain Solutions, a division of Parts Town Unlimited and leading provider of replacement parts and supply chain solutions for a diverse range of product brands, today announced that it has been selected as the primary parts distributor for Dacor, the leading American luxury home appliance brand.

Under the partnership, Encompass will take on a pivotal role in managing Dacor’s parts distribution operations, including management of its legacy inventory, procurement, warehousing, pick-pack-ship, returns, and warranty/non-warranty support.

“We are excited to have been chosen as the primary distributor for Dacor, an esteemed brand within the Samsung family,” said Joe Hurley, EVP of Business Development for Encompass. “Our team is committed to optimizing Dacor’s distribution, ensuring that customers and partners experience the highest level of efficiency and satisfaction.”

With its proven expertise with other prestigious brands, Encompass plans to further streamline and enhance Dacor’s parts distribution processes. The partnership reflects a shared commitment to providing customers with exceptional appliance parts and customer satisfaction.

 

About Encompass Supply Chain Solutions

Formed in 1953, Encompass is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.

In 2022, Encompass was acquired by Parts Town Unlimited to expand its residential parts division. For more information, please visit solutions.encompass.com and follow us on LinkedIn and Facebook.

 

About Dacor

Dacor is a leader in design and innovation known for building distinctive appliances rooted in style and driven by technology delivering elevated connections, every day. For additional information, please visit Dacor.com or follow us on Instagram, Facebook, Pinterest or LinkedIn.

 

Encompass Supply Chain Solutions Launches Integration Mr. Appliance®

New venture aims to enhance parts availability and customer satisfaction

LAWRENCEVILLE, Ga., Dec. 5, 2023 – Encompass Supply Chain Solutions, a global leader in the high-tech distribution of OEM parts for home products, including residential appliances, HVAC, consumer electronics, and related products, today announced a strategic integration with Mr. Appliance®, a Neighborly® company and a leading home and commercial appliance repair brand.

With this collaboration, Encompass will be seamlessly integrated into Mr. Appliance’s SmartParts system, allowing Mr. Appliance franchise locations to effortlessly find and purchase the precise parts they need from a trusted and reliable supplier. Encompass is a current participant in ProTradeNet®, a network of industry-leading vendors exclusive to Neighborly. Streamlining the procurement process and saving valuable time for customers, this integration is set to further expand parts availability and customer support in the residential appliance repair industry. Locations can also continue to buy parts directly through encompass.com.

“We are thrilled to be working with Mr. Appliance, a highly respected player in the repair industry,” said Joe Hurley, EVP of Sales and Marketing for Encompass. “Our commitment to expanding parts availability and delivering unique technology solutions aligns perfectly with Mr. Appliance, and together we will further reinforce our promise of helping our customers get the parts they need, as soon as they need them.”

Ron Shimek, president of Mr. Appliance, a Neighborly company, states: “Mr. Appliance is excited about our new venture with Encompass.  This integration will help us deliver on our vision to be so remarkable we become a beloved household name.”

 

About Encompass Supply Chain Solutions

Formed in 1953, Encompass is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.

In 2022, Encompass was acquired by Parts Town Unlimited to expand its residential parts division. For more information, please visit solutions.encompass.com and follow us on LinkedIn and Facebook.