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It Starts with Parts®—and it grows with leaders like Corey Gibson!

Our very own Corey Gibson has received a well-deserved promotion!

It Starts with Parts®—and it grows with leaders like Corey Gibson.

We are proud to announce that Corey Gibson has been promoted to Manager of Customer Partnerships.

Corey has been a force as a Territory Sales Manager, building trusted relationships across the West Coast. In his new role, he will continue leading his territory while also managing our Territory Sales Managers nationwide.

“Corey brings the perfect mix of passion, leadership, and vision. He has already elevated our customer partnerships, and I have no doubt he will continue to deliver even greater results in this new role.” — Jack Webner, Director of Customer Partnerships

When he is not driving partnerships, you can find Corey on the golf course, exploring national parks with his dog, or enjoying the great outdoors.

Heading to PSA in Vegas? Stop by booth 41-55, say hello to Corey, and see how Encompass is powering the repair industry.

Congratulations, Corey. We are excited for all that is ahead!

Parts Town Unlimited Secures Place on Inc. 5000 for 17th Consecutive Year

Parts Town Unlimited, announces its recognition by Inc. Magazine as one of the fastest-growing companies in the U.S. for the 17th consecutive year.

ADDISON, IL, Aug. 14, 2025 /PRNewswire-PRWeb/ — Parts Town Unlimited, the leader in the high-tech distribution of commercial kitchen parts, HVAC parts, residential appliance parts and related services, today announced its recognition by Inc. Magazine as one of the fastest-growing companies in the U.S. for the 17th consecutive year.

This ongoing achievement reflects nearly two decades of exceptional growth, sustained momentum, and unwavering excellence across the business. Parts Town Unlimited earned its rank in this year’s list by reporting record revenue of $2.5 billion in 2024, driven by strong performance in its core Parts Town business and growing momentum in areas like HVAC parts and residential appliance parts.

“Being named to the Inc. 5000 for 17 straight years is a great recognition for our team members whose commitment to our core values has enabled our extraordinary growth,” said Steve Snower, 6th Man, AKA Executive Chairman. “Our culture continues to be our biggest differentiator, driving our growth and innovation. As we look ahead, we’ll continue to grow the right way by staying true to our values and supporting our team, our manufacturer partners and our customers.”

Parts Town Unlimited has expanded to include 49 brands across 147 global locations serving 171 countries and has grown to more than 5,500 team members worldwide. This year, the company launched its “Town Shares” program, offering ownership to all team members so they can directly share in the value they help create. The company has also continued to invest in its technology and operations, expanding same-day delivery service, enhancing digital tools and AI capabilities and maintaining industry-leading service levels.

The year also marked key leadership additions, including Bill Geary joining as CEO, with Snower moving into the role of Executive Chairman for Parts Town Unlimited.

“I’m thrilled to join Parts Town Unlimited during such an exciting time,” said Geary. “This team has built something truly special – an organization powered by strong values, a deep commitment to service and a strong passion for growth. The results speak for themselves, but what’s even more impressive is how those results are achieved. I’m looking forward to building on this momentum together as we continue to grow and innovate well into the future.”

Complete results of the Inc. 5000, including company profiles and an interactive database that can be sorted by industry, region, and other criteria, can be found at www.inc.com/inc5000.

Media Contact

Katie Whorton, Parts Town Unlimited, 1 4045699901, katie.whorton@finnpartners.compartstown.com

 

AI Is Changing the Game in Parts Distribution!

Artificial intelligence is no longer a futuristic idea; it’s rapidly becoming embedded in the infrastructure of global commerce. For the home appliance and HVAC parts industry, this marks a turning point. AI is not just changing how we search for parts; it’s reshaping how problems are diagnosed, repairs are guided, and how customers expect information to be delivered. Encompass is not only adapting to this shift; we are helping define it.

Across our industry, many organizations use AI for surface-level gains: automating basic service responses, generating generic content, or suggesting simple product pairings. These initiatives offer short-term value, but they miss the larger opportunity. At Encompass, we believe the true value of AI is unlocked not by using it, but by becoming the source it learns from.

Most AI tools in use today are built on publicly available data, which means their outputs often sound the same, even across different brands. In a crowded marketplace, this creates commoditization. Differentiation will no longer come from being faster or cheaper; it will come from being the expert that AI systems rely on to make decisions.

This is where Encompass takes a fundamentally different approach. We are building a foundation designed not only to serve human users but also to instruct AI systems, including emerging Large Instruction Models (LIMs), with deep, accurate, and structured content across our catalog, service workflows, technical documentation, and warranty resolution paths.

LIMs represent the next generation of AI tools that don’t just answer questions but perform expert-level tasks by following trusted instructions. They don’t rely on simple keyword matching; they depend on curated instruction sets, manufacturer-specific logic, and structured data. At Encompass, we are actively enriching our catalog and content ecosystem to support this evolution: from comprehensive parts diagrams and compatibility charts to step-by-step troubleshooting flows, service bulletins, installation support, and interactive tools that make complex data consumable by both people and machines.

This matters because user behavior is changing. Consumers, service providers, and field technicians aren’t just typing SKU numbers; they’re asking natural-language questions like, “Why isn’t my LG washer draining?” or “What’s the right board for a 2019 Samsung refrigerator?” When these questions are asked through AI-powered platforms, the systems will look for reliable, well-structured content to provide the answer. If your business hasn’t invested in that content, it’s invisible.

At Encompass, we’ve prioritized becoming visible in these new digital channels, not just through search rankings, but through direct integration into the intelligence layer itself. We’re building the infrastructure that enables AI platforms to point customers, partners, and technicians to us because we are the ones helping them solve the problem.

This approach extends far beyond product listings. We treat our product data, service manuals, return policies, technical support scripts, and even field insights as strategic assets, assets that help power AI-driven decisions. We are structuring this information to be consumed not only by humans but also by the systems that will increasingly guide how service and commerce are conducted.

This also creates a better experience for our customers and OEM partners. By embedding knowledge into the fabric of our ecosystem, whether through API integrations, guided triage modules, or warranty validation tools, we are reducing friction, increasing accuracy, and speeding up resolution time. The result is not just output efficiency, but deeper trust and reliance on Encompass as the single source of truth for service parts and support.

Looking ahead, AI will increasingly determine how service is initiated, how parts are selected, and where consumers and technicians turn for solutions. If your company’s expertise isn’t embedded in that process, you’ll be bypassed. But if you become the source that AI systems are trained on and respond with, your company becomes the digital front door to your entire industry and the gateway consumers and repair dealers.

Encompass is not simply preparing for this future; we are helping to shape it. We are aligning our content, systems, and partnerships to ensure that when someone asks a question, whether it’s typed, spoken, or triggered by a machine, the answer leads back to us.

The companies that will lead in this next chapter are those that stop treating AI as a tool and start treating it as a channel of trust, one that needs to be trained, fed, and guided with precision. That is what Encompass is doing today: not just participating in the AI revolution but building the framework that ensures AI works for our customers, our partners, and the future of service.

Be the source. Set the standard. Lead the industry.

 

For more information, visit www.encompass.com and www.partselect.com


Robert Coolidge
President & CEO, Encompass Supply Chain Solutions

 

Turning Tariffs into Opportunity: How the Trade War Can Boost the Appliance Parts Business

By Robert Coolidge, President & CEO, Encompass Supply Chain Solutions

As global trade tensions escalate and tariffs drive up the cost of finished goods, manufacturers and consumers alike are feeling the squeeze. But amid these economic headwinds lies an often-overlooked opportunity—particularly for the parts and repair industry. At Encompass, we see this as a pivotal moment to redefine the value of repair in the consumer mindset.

Rising Costs Are Redefining Consumer Behavior

With tariffs inflating the price of appliances, electronics, and other imported finished goods, the gap between the cost of repair and replacement continues to widen. Consumers are reassessing discretionary purchases, opting to repair rather than replace when the numbers make sense—and more often than not, they do.

That brand-new refrigerator or flat-screen television doesn’t seem quite so essential when the cost to repair is a fraction of the replacement price. This shift is creating tailwinds for the appliance parts business and paving the way for a more repair-friendly economy.

The Digital DIY Revolution

Technology is also empowering consumers to take repair into their own hands. E-commerce platforms, how-to videos, and detailed parts diagrams are making it easier than ever for consumers to identify, purchase, and install parts themselves.

At Encompass, we’re investing heavily in tools and platforms that simplify the entire repair process—from intuitive search features to technical support that guides consumers every step of the way. The DIY demographic has expanded far beyond hobbyists; today’s consumers are embracing repair with growing confidence and capability.  While DIY is here to stay it’s important for OEMs, Parts Distributors and contractors to promote the benefits of trained, licensed professionals.

OEMs Embrace the Repair Economy

This transformation is not limited to consumers. OEMs are increasingly recognizing the value of supporting extended product lifecycles—not just for cost efficiency, but for sustainability and customer satisfaction. Warranty providers and retailers are also adapting, leaning on supply chain partners like Encompass to streamline part availability and improve repair success rates utilizing OEM original parts.

The result is a repair ecosystem that benefits everyone: manufacturers protect their brand, consumers save money, and the environment avoids unnecessary waste.

Board-Level Repair: A Strategic Advantage for OEMs

A particularly impactful solution within this movement is board repair and core recovery. At Encompass, we work closely with manufacturers under direct engineering oversight to safely repair and recirculate high-value electronic components.

Board repair not only extends the life of products—it also provides a powerful alternative to expensive new part production, reducing exposure to raw material shortages and tariffs. This model supports OEMs in maintaining quality control, minimizing waste, and meeting sustainability goals particularly where parts are no longer available.

Protecting Against Gray Market Threats

Equally important is the protection board repair programs and affordable OEM parts offer against unauthorized gray market parts. Unvetted suppliers can flood the market with substandard components, undermining product performance and eroding brand trust.

Our OEM-certified repair processes ensure every refurbished part meets the contract manufacturers original specifications. This commitment to quality preserves both safety and customer satisfaction while helping manufacturers maintain control over their product ecosystem.  This service is only offered to our OEM partners that are committed to maintaining their products with the utmost quality control.  Visit https://solutions.encompass.com/repair-service/ for more information.

A Greener, More Resilient Supply Chain

Repairing over replacing doesn’t just make financial sense—it’s a critical part of building a greener, more resilient supply chain. By reclaiming and repairing OEM part cores, we reduce e-waste, conserve resources, and support a circular economy.

Tariffs may be disrupting traditional business models, but they also present a chance to realign with smarter, more sustainable strategies.

Looking Ahead

For Encompass and the OEMs, contractors and consumers we serve, the future is bright. Tariffs may be a headwind for finished goods, but they’re a tailwind for repair. This is our opportunity to lead a repair-first movement—where affordability, sustainability, and quality come together to meet the evolving needs of today’s consumers.

We’re just getting started.  For more information, visit www.encompass.com and www.partselect.com


Robert Coolidge
President & CEO, Encompass Supply Chain Solutions

Repairing for a Greener Future Starts with Us

By Robert Coolidge, President & CEO, Encompass Supply Chain Solutions

As Earth Day approaches, we’re reminded that the choices we make today will shape the world we leave for future generations. For leaders across industries, it’s an opportunity to reflect on how we can collectively address the growing environmental challenges of our time. In the replacement parts supply chain, these challenges are particularly pressing.

The rise of a “throwaway” culture has led to an alarming increase in electronic waste. According to the United Nations, the world generates over 50 million metric tons of electronic waste annually, yet only about 20% is recycled properly. The rest is discarded, often improperly, contributing to overflowing landfills, resource depletion, and environmental degradation. While this is a systemic issue, it also presents a profound opportunity to rethink how we approach product life cycles—particularly through the lens of repair versus replacement.

At Encompass, we believe sustainability and operational excellence aren’t mutually exclusive—they are inherently connected. Repairing products, rather than replacing them, has a significant impact on reducing waste, extending the lifecycle of valuable materials, and minimizing the environmental footprint of manufacturing and logistics. This is why we advocate for creating an ecosystem where repair is not just an option but the preferred choice.

However, this shift requires more than just individual actions. It requires a collaborative, industry-wide approach. For repair to become the go-to solution, manufacturers, distributors, service providers, and repair technicians must work together to make repairs more accessible, efficient, and cost-effective. Innovation in product design, increased availability of quality parts, and better logistical coordination can make the repair process smoother and more attractive for consumers and businesses alike.

In addition, data and technology play a pivotal role in this transformation. Smarter forecasting tools, AI-driven inventory management, and predictive analytics can enable a more sustainable, circular supply chain. By leveraging these technologies, we can predict demand more accurately, reduce excess stock, and optimize parts distribution to ensure that repairs happen more quickly and with less environmental impact.

The solution to our environmental challenges lies in collaboration and smart innovation. By investing in technologies that enhance the repair process and fostering partnerships across industries, we can create a sustainable, circular economy that benefits consumers, businesses, and the planet.

Repairing products is not just good for the environment—it’s also good for business. It builds trust with customers, reduces costs, and helps companies stay resilient in an increasingly volatile world. As we look to the future, it’s clear that the circular economy will become an essential part of every industry’s operation.

On Earth Day and every day, we must renew our commitment to sustainability. The choice to repair instead of replacing is a powerful step toward a greener, more resilient future.


Robert Coolidge
President & CEO, Encompass Supply Chain Solutions

Encompass Supply Chain Solutions LLC named primary parts distributor in relation to home appliances for IKEA Supply AG in US and Canada

Lawrenceville, Ga., April 10, 2025 – Encompass Supply Chain Solutions, LLC (“Encompass”) the residential division of Parts Town Unlimited and leading provider of replacement parts and supply chain solutions for a diverse range of product brands, today announced its partnership with IKEA Supply AG  (‘IKEA Supply’) for parts support for both warranty and non-warranty in relation to home appliances for IKEA customers in the US and Canada.

Under the partnership, Encompass will play an important role in the IKEA Supply parts distribution operations, including legacy inventory management, procurement, warehousing, pick-pack-ship, returns, and warranty/non-warranty support. This collaboration will be supported through application programming interface (API) integration between the two companies, enabling efficient service operations and enhanced consumer experience. Encompass will ensure that all parts, bill of materials (BOM) data, pricing, and other necessary materials are readily available to support home appliances sold to IKEA customers in US and Canada.

“We are excited to have been chosen as the primary distributor for IKEA Supply for parts support for both warranty and non-warranty in relation to home appliances sold to IKEA customers in US and Canada”, said Robert Coolidge, CEO and President of Encompass. “Our team is committed to optimize the IKEA Supply spare parts distribution, ensuring that customers and partners experience the highest level of efficiency and satisfaction nationwide.”

 About Encompass Supply Chain Solutions

Formed in 1953, Encompass is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.

In 2022, Encompass was acquired by Parts Town Unlimited to expand its residential parts division. For more information, please visit solutions.encompass.com and follow us on LinkedIn and Facebook.

 

 

 

Hestan Appliances Partners with Encompass Supply Chain Solutions as Exclusive Distributor for Replacement Parts in U.S. and Canada

ANAHEIM, CA. – [April 7, 2025]Hestan Commercial Corporation, the family owned premium appliance brand for residential indoor, outdoor and commercial cooking kitchen appliances today announced an exclusive strategic partnership with Encompass Supply Chain Solutions, a division of Parts Town Unlimited and a leading provider of replacement parts and supply chain solutions, to serve as the authorized distributor for warranty and non-warranty Hestan replacement parts and accessories in the U.S. and Canada.

Under this new partnership, Encompass will manage the distribution of both warranty and non-warranty residential replacement parts and accessories for Hestan. The collaboration is aimed at enhancing parts availability and streamlining the ordering process for Hestan’s customers across North America.

“We’re excited to welcome Encompass to the Hestan family and have them help to provide an improved experience for our customers and service network,” said Jan Heck, President & CEO of Hestan. “Their expertise in supply chain management and commitment to exceptional service aligns perfectly with Hestan’s mission to deliver premium products with industry-leading support. This partnership will ensure that our customers have reliable access to the parts they need, when they need them.”

Encompass will oversee key supply chain operations for Hestan as it relates to parts and accessories, including inventory management, warehousing, fulfillment, and warranty support. To further enhance customer service, Encompass is introducing a dedicated website and toll-free support number specifically for Hestan replacement parts inquiries and orders.

“Hestan is known for its commitment to excellence in commercial and residential appliances including outdoor grills, and Encompass is excited to support their customers with seamless access to critical replacement parts,” said Joe Hurley, Executive Vice President of Sales and Marketing at Encompass. “By leveraging our extensive supply chain network, we can ensure that Hestan owners and service providers receive the high-quality parts they need to maintain and extend the life of their premium appliances.”

About Hestan

Hestan Commercial Corporation – where culinary innovation meets impeccable design. Founded by Stanley Cheng in 2013 on the principles of craftsmanship, performance, and cutting-edge technology, Hestan Commercial delivers a comprehensive range of kitchen products, including ranges, outdoor grills and commercial cooking suites. Our commitment to excellence is reflected in every piece of equipment we design and manufacture, ensuring that each product is built to meet the rigorous demands of professional kitchens.

Hestan worked with America’s greatest chefs to reinvent the kitchen elevating form, function and execution with thoughtful innovation. That’s why you’ll find Hestan appliances in Chef Thomas Keller’s acclaimed restaurants, The French Laundry, Bouchon and Per Se. And now, that level of true chef-proven performance is available for your kitchen from Hestan Indoor. Hestan cookware extends our commitment to excellence into the realm of kitchen tools, crafted with the same meticulous attention to detail, Beyond the kitchen, Hestan Vineyards reflects our passion for quality and innovation in the world of wine, located in the heart of California’s renowned wine country, Napa Valley.

Our mission is to inspire and support culinary creativity, efficiency, and exceptional outcomes for all of our customers.  Let’s create something extraordinary together.

 For more information about Hestan, please visit hestancommercial.com and follow us on  LinkedIn, Facebook and YouTube.

About Encompass Supply Chain Solutions

Formed in 1953, Encompass Supply Chain Solutions is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.

In 2022, Encompass was acquired by Parts Town Unlimited, the global market leader in foodservice equipment parts distribution, to expand its residential parts division.

For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and YouTube.

 

Parts Town Unlimited Launches “Town Shares” Program to Give All Team Members Ownership

New initiative provides all team members the opportunity to share in the company’s success

ADDISON, Ill., March 26, 2025 – Parts Town Unlimited, the parent company of Parts Town, the global leader in high-tech distribution of OEM foodservice equipment parts, residential appliance parts, HVAC parts, consumer electronic parts, and related products, today announced the launch of its “Town Shares” employee ownership program, designed to allow team members to share in the company’s long-term success. This game-changing program applies to all team members across Parts Town Unlimited’s 46 brands, spanning 147 global locations and a workforce of over 5,500 worldwide.

Parts Town Unlimited sees this as an important investment in its people. While the exact amount of any ownership program payouts will depend on overall company performance, the Town Shares program is intended to become a meaningful wealth-creation opportunity to significantly impact the lives of team members and their families. Participation in the program is free for team members and provided in addition to their regular salary and benefits.

By creating a culture of ownership, Parts Town Unlimited is building something truly unique in today’s corporate landscape – where team members not only understand the impact of their contributions but have a real stake in it. This allows team members to feel a greater sense of purpose and stronger empowerment to speak up with ideas that drive innovation and growth. Instilling an ownership mindset has the potential to not only drive better business outcomes, but result in increased team member engagement, stronger loyalty, attract top talent, and further strengthen overall company culture.

“We believe the magic and success of Parts Town Unlimited is created through our outstanding people who are passionate about taking care of our customers, living our core values, and going above and beyond to deliver extraordinary results. We believe that we have a responsibility to provide team members the ability to meaningfully benefit financially from the growth that they drive within the organization. It’s simply the right thing to do, both for our people and for our company.” said Steve Snower, Sixth Man (aka CEO), Parts Town Unlimited. “We are very proud to launch our Town Shares program. In my 21 years of leading Parts Town Unlimited, this is the most exciting and fulfilling program we have launched because it allows ALL team members to share in the value they help to create.”

Berkshire Partners, Leonard Green & Partners, and Roark Capital, Parts Town Unlimited’s private equity partners, have been instrumental in championing the Town Shares program, recognizing that fostering a culture of ownership is more than just a business strategy; it’s a powerful driver of long-term success, deeper engagement, and greater financial opportunity. Their support underscores a shared commitment to empowering team members, aligning business growth with personal prosperity, and setting a new standard for corporate culture.

“We are incredibly proud to support Parts Town Unlimited in launching this transformative program,” said Candice Corvetti, Managing Director, Berkshire Partners. “Parts Town’s success is built on the dedication and hard work of its people. The Town Shares program reflects our deep commitment to sharing that success with every team member. We believe it aligns with our core values, rewards the team’s ownership mindset, and creates meaningful financial opportunities for the entire Parts Town team and their families.”

About Parts Town Unlimited

Parts Town Unlimited is the parent company of over 45 unique brands worldwide which collectively serve as a global leader in the high-tech distribution of genuine original equipment manufacturer (OEM) parts for foodservice equipment, residential appliances, HVAC equipment and consumer electronics, as well as related products and services. Parts Town Unlimited is constantly working to create user-friendly parts identification tools, expand its high-tech distribution capabilities and foster forward-thinking innovations.

Guided by its core values of Safety, Integrity, Community, Passion, Courage, and Innovation, Parts Town Unlimited delivers infinite possibilities, unlimited potential, and boundless innovation with a focus on people and long-term partnerships. The company was recently recognized by The Inc. 5000 as one of the fastest-growing companies in the U.S. for the 16th consecutive year.

For more information, visit https://www.partstown.com/.

About Berkshire Partners

Berkshire Partners is a 100% employee-owned, multi-sector specialist investor in private and public equity. The firm’s private equity team invests in well-positioned, growing companies across business & consumer services, healthcare, industrials, and technology & communications. Berkshire is currently investing from its Fund XI, which held its final closing in 2024 with approximately $7.8 billion in commitments. Since inception, Berkshire Partners has made more than 150 private equity investments and has a strong history of collaborating with management teams to grow the companies in which it invests. The firm’s public equity group, Stockbridge, founded in 2007, manages a concentrated portfolio seeking attractive long-term investments. For additional information, visit www.berkshirepartners.com.

About Leonard Green & Partners

Leonard Green is a leading private equity investment firm founded in 1989 and based in Los Angeles with over $50 billion of assets under management. The firm partners with experienced management teams and often with founders to invest in market-leading companies. Since inception, Leonard Green has invested in over 100 companies in the form of traditional buyouts, going-private transactions, recapitalizations, growth equity, and selective public equity and debt positions. The firm primarily focuses on companies providing services, including consumer, healthcare, and business services, as well as retail, distribution and industrials. For more information, please visit www.leonardgreen.com.

About Roark Capital Group

Roark Capital Group is an Atlanta-based private equity firm that specializes in franchise/multi-unit,
brand management, consumer products and services, environmental services and business services companies with attractive growth prospects. Its brands have over 11,000 locations and $10 billion in system-wide revenues across 50 states and 56 countries. Roark focuses on middle-market investment opportunities through family-owned business transfers, management and corporate buyouts, recapitalizations, going-private transactions and corporate divestitures. The firm has approximately $3 billion of equity capital under management. For more information, visit www.roarkcapital.com.

Media Contact: Adam Gasper partstown@finnpartners.com (989) 928-4462

Encompass Supply Chain Solutions Becomes De’Longhi’s Main Parts Supply Manager, Authorized Reseller

LAWRENCEVILLE, Ga. – March 25, 2025 – Encompass Supply Chain Solutions, a division of Parts Town Unlimited and leading provider of replacement parts and supply chain solutions for a diverse range of product brands, today announced De’Longhi has designated the company as its main parts supply chain manager and authorized reseller in North America. The partnership makes Encompass an authorized reseller for parts and accessories sold by De’Longhi and its authorized retailers.

De’Longhi will now refer buyers to order replacement parts directly from Encompass. The partnership will help ensure the continuity of parts availability for all De’Longhi home appliances including espresso machines, coffee makers, kitchen appliances, portable air conditioners, space heaters and more.

“De’Longhi is a manufacturer of popular, world-class home appliances and Encompass is proud to be the distributor of choice to help the company’s dedicated customers access the parts they need to extend the lifecycle of their favorite De’Longhi equipment,” said Robert Coolidge, CEO and President of Encompass. “This partnership enables De’Longhi to focus on the business of their business – manufacturing world renowned home appliances – while leveraging our industry-leading supply chain network to distribute critical replacement parts.”

Encompass will take on a pivotal role in managing De’Longhi’s parts distribution operations, including procurement, warehousing, pick-pack-ship, returns, and warranty/non-warranty support. As part of the partnership, Encompass will also ship warranty parts orders to De’Longhi authorized service providers (ASP) and self-servicing dealers (SSD) or their designated parts agent and other direct consumers of spare parts.

“We are excited to extend our partnership with Encompass. As Encompass takes the lead in reselling our spare parts and accessories in North America, we anticipate significant improvements in our logistics setup,” said Massimo Paludet, Director of De’Longhi Group. “This will enhance product availability and distribution, driving sales growth for both companies and delivering superior value to our customers.”

About Encompass Supply Chain Solutions

 Formed in 1953, Encompass Supply Chain Solutions is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.

In 2022, Encompass was acquired by Parts Town Unlimited, the global market leader in foodservice equipment parts distribution, to expand its residential parts division.

For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and YouTube.

About De’longhi Group

The De’ Longhi Group is one of the leading players in the small domestic appliance business dedicated to the world of coffee, cooking and food preparation, air conditioning, heating and home care.

Listed since 2001 on the Italian Stock Exchange MTA, De’ Longhi distributes its products, with the De’ Longhi, Kenwood, Braun, Ariete, Nutribullet and Magic Bullet brands, in more than 120 markets around the world and at end 2022 had over 9,000 employees. In 2023 it reported revenues of € 3.08 billion, an adjusted EBITDA of € 444 million and a net profit of € 250 million.

Encompass Supply Chain Solutions Earns Prestigious Certifications for Safety, Sustainability, Environmental and Quality Standards

LAWRENCEVILLE, GA – March 11, 2025 – Encompass Supply Chain Solutions, a part of the Home division of Parts Town Unlimited and a leading provider of replacement parts and supply chain solutions for a diverse range of product brands, today announced that its Repair Depot facility earned four new certifications from Perry Johnson Registrars, Inc. (PJR). These certifications underscore Encompass’ commitment to maintaining the highest standards in quality management, environmental responsibility, workplace safety, and sustainable electronics management.

Following comprehensive audits, PJR, an international certification and registration body, determined that the Encompass Repair Depot complies with the following globally recognized standards:

  • R2v3 Standard – Sustainable Electronics Reuse & Recycling: Certifies Encompass for meeting rigorous standards in sustainable electronics management, including downstream vendor management, logical data sanitization, testing, and repairing of consumer electronics, as outlined in the R2 Code of Practices.
  • ISO 9001:2015 – Quality Management System: Recognizes Encompass for its robust quality control processes, commitment to continual improvement, and ability to meet customer expectations by delivering flawless services across its operations.
  • ISO 14001:2015 – Environmental Management System: Validates Encompass’ efforts to minimize environmental impact and improve sustainability in its operations related to testing, data sanitization, and repair of consumer small electronics.
  • ISO 45001:2018 – Occupational Health and Safety Management System: Recognizes Encompass for its adherence to workplace safety practices within the scope of testing, data sanitization, and repair of consumer small electronics.

“These certifications are a significant achievement that reflects our commitment to process, focus, and discipline,” said Robert Coolidge, CEO and President of Encompass. “They demonstrate the hard work of our team and our dedication to implement robust practices that prioritize safety, quality, sustainability, and environmental stewardship – further aligning us with global standards that benefit both our customers and the environment.”

Encompass operates a state-of-the-art 65,000-square-foot Repair Depot facility purpose-built to support OEM customers’ aftermarket service needs. With capabilities ranging from laptop/desktop repair, PCBA repair, testing, and root cause analysis to warranty claim administration, the facility delivers comprehensive solutions tailored to OEM requirements.

The Repair Depot also offers a full suite of returns management, refurbishment, and disposition services, helping OEMs efficiently manage customer returns. Currently, the facility supports more than a dozen global brands and processes over 20,000 devices annually.

These certifications reinforce Encompass’ dedication to responsible operations and continuous improvement, ensuring the company delivers innovative solutions while meeting the highest industry standards.

About Encompass Supply Chain Solutions

Formed in 1953, Encompass Supply Chain Solutions is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.

In 2022, Encompass was acquired by Parts Town Unlimited, the global market leader in foodservice equipment parts distribution, to expand its residential parts division.

For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and YouTube.