Author - Kristin Hurst

17 Dec

How to Replace Main Control Board in Whirlpool Double Oven

**NOTICE**
Due to the danger and complexity of electronic equipment repair, the following technical tip is intended for professional reference only. Please refer to manufacturer’s recommendations as Encompass does not guarantee the accuracy, reliability or safety of this information. 

If both the bottom and top units of a double oven are not working, this should provide a clue as to which component needs to be replaced.

Tools Needed

  • Flathead Screwdriver
  • Needle Nose Pliers
  • Philips Head Screwdriver

Safety First

Unplug the oven from its power supply before beginning any work.

Symptoms

Check for the following to help diagnose the issue:

  • The bake and broil heating elements don’t work but test positive for continuity, proving there is a continuous electrical path.
  • The power source is delivering 240 volts of alternating current.
  • The bake and broil heating element connection wires show no signs of burn marks or damage.
  • Testing for continuity, the thermal fuse shows a continuous electrical path is present.
  • Check schematic and confirm ohms for the thermostat and heat sensor and test both for the correct amount.

If the power supply, heating elements, thermostat, fuse and heat sensor are operating correctly, it’s a good possibility that the main control board is malfunctioning and will need to be replaced. Since the thermal fuse is functioning properly, this symptom should convey that the control board is getting power but is incapable of operating the oven.

To repair, first remove the door to the lower oven:

  • Open lower oven door and find the hinges.
  • Release each hinge by pulling back on the hinge locks.
  • Position the door until it is about 45 degrees to the floor; lift it off its hinges; and set aside. (Be aware that oven doors are heavy!)

Remove the Cosmetic Molding

  • Remove the two bottom screws that hold molding in place.
  • Open the top door, locate and remove two more screws that hold the molding.
  • Remove the two screws that hold the bottom decorative molding in position.
  • Carefully remove all molding and set aside.
    Pro Tip: Keep track of screws by placing in a small jar.

Access the Main Control Board

  • Remove the four mounting screws located on the oven frame.
  • Pull the oven out slightly, about 3-4 inches, to gain access to the two control board mounting screws: two on the right side and two on the left.
  • Open the top oven door and grab the control board on each side. Pull it toward you and then pull up. You now have access to the control board with its menagerie of wire harnesses you will need to remove. However, there are few more steps prior to removing these wires.

Remove the Old Control Board

  • Carefully disconnect the ribbon cable that connects the touchpad to the main control board. This is the ribbon that communicates oven control actions to the other components. Be careful not to damage any pins as you remove it. Squeeze inward on the outer edges of the cable and pull the connection away from the board.
  • Remove four Philips screws that hold the board in position on the touchpad bracket.  Don’t forget to disconnect the grounding wire.
  • Place the touchpad on a flat workable surface.

Install the New Control Board

  • Line up the new control board with the screw holes on the touchpad.
  • Thread the ribbon cable through a slot located on the control board and gently push the cable into its accompanying tabs.
  • Reinstall the four Philips screws that hold the control board to the touchpad frame.
  • Although each wire harness is keyed to fit only one connection on the main board, it is wise to snap a picture of the old control board as there are at least two spade connectors that look alike, and you want to make sure they are correctly
    connected.
  • Remove the wire harnesses from the old main control board.
  • When disconnecting wire harnesses from any component, grip the connector gently and pull. Never remove the connectors by pulling on the wires as this may cause a wire to come loose in the connection.
  • The black connectors indicate a tighter fit, and you may need a set of pliers to provide additional leverage to help release the connection.
  • After removing all connections, remove the sub control board located on the left end of the old control board. The new control board does not come equipped with one.
  • Find the clip that holds the sub control board in place. Depress the clip and pull the board up to remove.
  • Now, install the sub-board on the new control board. Depress the clip, slide the board into place and release the clip to secure. That’s all there is to it.

Install Wire Harnesses to New Control Board

  • One technique used by technicians is to reconnect the ground wire first to help prevent accidentally dropping the new control board.
  • Reconnect the spade connections first. Here is where the picture taken previously should help. You need to ensure that these two connections return to the correct tabs.
  • Continue by connecting all other wire harnesses that are keyed to connect in one connection only.
  • Another technique is to simply work in reverse of the way you removed the connections.
  • Also, it may be possible to use the top oven cover to assist you in balancing the control board.

Replace the New Control Panel

  • The control panel has notched openings that slide over tabs located on the front of the oven.
  • Once you feel the panel is notched in. push it down and forward slightly and feel it click into place.
  • Secure in place with the Philips screws: there is no need to over tighten. Over tightening will sometimes strip or break softer screws.

Final Steps

  • Push the oven back in place and secure with four Philips mounting screws. You should use a drill gun on these screws for additional torque. But still, do not over tighten.
  • Reinstall the bottom decorative molding.
  • Reinstall the frame molding.
  • Reinstall the lower oven door. Place the door hinges in the hinge opening. Lift up and open to a 90-degree position. Slide the hinge covers over the hinges.
  • Close the door.
  • Reconnect the power.
  • Test the touchpad functions.

Special thanks to Fred’s Appliance Academy for this helpful tip!

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12 Dec

Encompass Launches New Brand Identity to Strengthen and Simplify Company Positioning

Lawrenceville, Ga., December 12, 2018 – Encompass Supply Chain Solutions, Inc., a leading provider of replacement parts and supply chain services for a diverse range of product brands, today unveiled its new brandmark and tagline, which are intended to more clearly represent the company’s comprehensive offerings and value to customers.

After careful analysis of the company’s former logo created in 2006, Encompass leadership determined the need to update and refresh the brand to better align with the company’s current positioning and core competencies, said Encompass President and CEO Robert Coolidge.

Encompass introduced a new company brand to better reflect its messaging and value to the market.

“The previous logo just did not evolve with who we are now as an organization,” said Coolidge. “It was cold and formal and gave the wrong impression that we were complex and lethargic. With all our exciting growth and new initiatives, we needed a brand that was progressive and reflected our innovation, energy and approachability.”

With one of the country’s largest, most diverse parts inventories in the country, along with a wide array of logistics services, the company name was kept, maintaining its “all-encompassing” solution to the market. The new brand design comprises the wordmark Encompass in dark blue, lower case text, reflecting both strength and friendliness. An “eHex” symbol above the brand is derived from the form of how parts are received: a shipping box. It additionally creates a monogram “e” character, symbolizing simplicity and warmth.

The company added a tagline to further reinforce its messaging: Simply PartsTM. While Encompass offers a full range of forward and reverse supply chain solutions beyond parts supply, repair parts are central to the company’s services.

“Virtually all of our supply chain solutions – from distribution to reverse logistics and even depot repair – involves a part in some way,” said Coolidge. “The new tagline also helps convey our mission to streamline and simplify parts delivery for both our B2B and B2C customers.”

Kristin Hurst, Encompass Director of Marketing and Communications, led the rebranding initiative and is overseeing the transition across external and internal channels. The brand launch follows Encompass’ 65th anniversary, which the company marked with celebrations throughout the year.

“After honoring our long history and heritage in 2018, the timing was ideal to now go forward with a fresh new look and strong value messaging,” said Hurst. “A brand is so much more meaningful than just a logo design. It’s our flag and reflects who we are as a company and what we offer to all our customers.”

To help inform external audiences about the brand change, Encompass has developed a special landing page at solutions.encompass.com/simply-parts.    

About Encompass Supply Chain Solutions, Inc.

Formed in 1953, Encompass is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.

For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and Twitter.

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08 Nov

Van Stock Driving You Crazy?

Encompass will soon have a tool to steer you in the right direction!

We’re close to launching an app designed to help simplify your business and enhance the consumer experience. Built exclusively for our customers, this new technology is designed to:

  • Increase first time repairs
  • Reduce inventory costs
  • Improve cash flow
  • Streamline replenishment

You already know Encompass has one of the most diverse parts inventories in the U.S. And that we strive to be a convenient one-stop source for all your repair parts needs. We can’t wait to show you how we drive efficiency, so please stay tuned!

encompass.com

 

 

 

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22 Oct

What’s in Your Van?

We are hard at work creating a revolutionary tool that will help simplify your business and enhance the consumer experience. Built exclusively for our customers, this new technology is designed to:

• Increase first time repairs
• Reduce inventory costs
• Improve cash flow
• Streamline replenishment

You already know Encompass has one of the most diverse parts inventories in the U.S. And that we strive to be a convenient one-stop source for all your repair parts needs.  Now we can’t wait to show you how we can help drive efficiency, so please stay tuned!

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16 Oct

Encompass Now Supplying Repair Parts for Major Pool and Spa Brands

New segment added to support repair service, home warranty, property management companies 

Lawrenceville, Ga., October 16, 2018 – Encompass Supply Chain Solutions, Inc., a leading provider of Parts Distribution, 3PL and 4PL solutions for a diverse range of finished goods and replacement parts, today announced it has added Pool and Spa parts to further reinforce its position as a convenient one-stop source of repair components for multiple customer segments.

Encompass has created a special web portal featuring parts from top Pool and Spa industry brands, such as Raypack, Jandy, Hayward, Intermatic and Diehl. Expanding into this vertical segment is part of Encompass’ strategy to enhance service, particularly to whole home warranty providers and multifamily housing property management.

“To best support partners that service many different kinds of products throughout the home, it is critical that we continue adding new verticals that offer customers simplified parts access  through one streamlined supplier,” said Jose Hernandez, Encompass Director of Home Warranty Services. “With Pool and Spa parts, Encompass increases our value and convenience to multi-product repair service networks.”

Marking its 65th year in business in 2018, Encompass is one of the most diversified parts distributors in the country, comprising numerous product categories in addition to Pool and Spa, such as Major/Small Appliance, Consumer Electronics, Lawn and Garden and a host of other segments. Encompass maintains a robust e-commerce website encompass.com and distributes parts nationwide through facilities in Georgia, Florida and Nevada.

About Encompass Supply Chain Solutions, Inc.

Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliances and imaging products.  Encompass provides end-to-end solutions for OEMs, retailers, independent dealers and third-party administrators.

Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visit solutions.encompass.com and encompass.com and follow us on LinkedIn, Facebook, and Twitter.

 

 

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12 Oct

Replacing Maytag Dishwasher Drain & Wash Impellers

**NOTICE**
Due to the danger and complexity of electronic equipment repair, the following technical tip is intended for professional reference only. Please refer to manufacturer’s recommendations as Encompass does not guarantee the accuracy, reliability or safety of this information. 

Many factors can cause dishwashers to leak. But if a leak occurs near the bottom of a dishwasher and the water pressure is low during the wash cycle, it likely needs new impellers.

To make the repair, order a drain and wash impeller kit, which is part #675806 for Whirlpool, Maytag and other common dishwasher brands. Then, follow these steps to install the new parts:

1. Unplug dishwasher and turn off water supply.

When repairing a major appliance, the first step is always disconnecting the unit from its power supply. Even though this replacement procedure doesn’t directly involve electrical components, it’s safer to unplug the appliance and turn off the water supply. This reduces the risk of leaks and water damage during the repair.

2. Access the pump.

Open the dishwasher door, remove the lower rack and set aside. Loosen the spray arm nut counterclockwise and set aside. Remove the whole lower spray arm. Next, take out the bearing — these are the loose parts that need to be set aside before you start dismantling the base of the machine.

3. Uninstall the old drain and wash impellers.

Remove the eight screws securing the pump to the base. Pick up the pump, and pull it free from the hose. Use a wrench to hold the impeller in place, then remove the screw in the middle of the impeller. Without the wrench, the part will spin in place. Set the screw aside, and lift the impeller free. Uninstall the filter assembly, and pull it out. The filter has a gasket around the top. If the part came with a replacement seal, remove the old one and set it aside. Clean the filter of hard water deposits and grime to ensure the new seal sets into place properly.

Lift the chopper and spring assembly away from the shaft. Then, unscrew and remove the cover. Now the drain impeller is completely accessible. Pry it free from the central shaft. If the drain impeller is secured too firmly in place from years of use, carefully chisel the part and break it free. Discard all of these parts.

Next, pry the seal away from the bottom of the shaft. Clean the area with a cloth or vacuum, especially if you had to break the impeller into parts. Make sure the white balls in the bottom compartment don’t get lost or removed. If the central shaft is rusty
or dirty, now is also the perfect time to clean or file it into better shape.

4. Install the new drain and wash impeller kit, and reassemble the machine.

These steps work in reverse from the kit removal in the previous step. The kit involves many parts that look similar, so be sure to refer to the installation diagram as needed to use the correct parts during installation. Before starting, you may want to keep the drain and wash impeller kit parts in a plastic container so they stay separate from the other parts you removed from
the machine. This can also help simplify the reassembly process because the drain and wash impellers are separated by older parts that will be reinstalled.

Start with the seal assembly. Slide the seal over the shaft, and make sure the seal is tightly aligned and flat with the base. Next, align the drain impeller hole with the pattern on the shaft. Slide it down against the seal, and place the cover into position. Secure it with the screw removed previously.

5. Install the spring and chopper.

Pick up the spring and chopper parts. Slide the long end of the spring into the edge of the chopper so the middle of the spring and the hole in the chopper align. Then, slide it over the shaft with the spring side down. Rotate the assembly clockwise until the start of the spring interlocks with the top of the impeller.

6. Reinstall the filter assembly.

Find the side of the filter assembly that has a flat section along the top. This is where the wide hose connects to the drain, so orient this section to the back of the machine when you put the filter assembly over the shaft. Retighten the four screws that secure the filter assembly in place.

7. Install the wash impeller assembly.

Line the hole in the middle of the wash impeller with the flat grooves in the shaft. Slide the wash assembly flush against the top of the filter assembly. Then, hold the impeller in place with your wrench again. This enables you to re-tighten the central screw.

8. Make sure the screw is firmly tightened.

This screw is what applies the pressure against the water seal below. Test the wash impeller to make sure you can manually rotate it without any drag or unexpected friction. Put the new seal in the filter’s housing. The ring should slide into the groove without much stretching or tension.

9. Reinstall the pump.

Firmly insert the pump’s arm into the supply tube. Then, shift the assembly on top of the filter assembly. Once it’s in place over the central shaft, re-secure it with the eight screws. Slide the split bearing you removed earlier on top of the central shaft. Next, put the lower spray arm assembly on top of it. Make sure it’s level before you tighten the spray arm nut. Once the assembly is
secured, make sure the spray arm can rotate without drag or wobbling.

10. Put the lower rack back into the machine and close your dishwasher.

This repair procedure has a lot of moving parts, but it doesn’t require extensive experience or specialty tools. All you need is the replacement parts and enough space to stay comfortably organized.

Special thanks to Fred’s Appliance Academy for this helpful tip!

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02 Oct

Encompass Migrates to jBASE as Business Scales

SAN CLEMENTE, California, October 2, 2018 – Zumasys, a leading provider of NoSQL database software for business-critical PICK applications, and Encompass Supply Chain Solutions, Inc., announced today the successful migration of Encompass’ custom ERP system to jBASE. The company also migrated its infrastructure from a co-location facility to the Zumasys cloud, now owned and operated by NexusTek.

The move has helped Encompass eliminate costly downtime and streamline development for the company’s primary business applications. With its ERP application running on jBASE, Encompass can now take advantage of dramatically improved reliability and performance for batch processing and web apps.

“As Encompass continues to grow our business and service offerings, it is critical to have the right systems in place to run our operations and enable us to scale with confidence,” said Encompass President and CEO Robert Coolidge. “We are very pleased with Zumasys’ ability to develop a strong, dependable platform to provide exceptional uptime and support for our customers.”

Brent Blair, Encompass Vice President of IT, added “We don’t have to worry about equipment failures like we had to before because everything is virtual now. “The jBASE application and the interface to our website is much more reliable than our previous solution. We haven’t had any downtime as far as our website is concerned since we cut over.”

Encompass’ business success depends on the company’s custom-developed ERP application, which feeds off its PICK MultiValue database platform. As the company’s legacy PICK database approached its end of life, it was no longer being actively supported or updated. Over time, the database became slow and unreliable, resulting in downtime for the company’s ERP system and eCommerce applications.

Encompass quickly ruled out moving to SAP or Oracle. According to Blair, switching database platforms would have been too costly, risky and time consuming. Worse, the company would have had to sacrifice the ability to custom tailor its ERP application. “One of the things that makes us competitive in our market is the ability to develop our business application around the specialized needs of our customers,” says Blair. “Moving to out-of-the-box software would have been a big loss for us.”

The company considered several PICK MultiValue database solutions before deciding on jBASE from Zumasys. With jBASE, Encompass could retain its custom features with a clear path for the future. Zumasys was also the only company that could offer a truly cloud-ready database solution. “By moving to the cloud, we can now focus our resources on development instead of running hardware,” adds Blair.

In March 2017, Encompass migrated from its co-location environment to the Zumasys cloud. One year later, the company migrated from its legacy MultiValue system to jBASE in just under four hours. The jBASE migration tool seamlessly migrated 90% of the company’s custom code, leaving just 10% of code to transition manually.

“It could not have gone more smoothly,” adds Blair. “Aside from having to change passwords, most users didn’t even realize we had switched systems.”

Today, the difference between the systems is clear. With jBASE, processing large transactions takes a fraction of the time that it once did. Processing time for end-of-day and end-of-month transactions has dropped from 3 1/2 hours to less than 1 hour, and performance for the company’s website has doubled.

In addition, the system is now more reliable than ever. Adding memory or storage is as simple as an online click or a short 5-minute phone call. Software updates are automatic, so the company never has to worry about downtime for maintenance. Because all data is stored in the Switch SuperNAP, one of the largest and most secure datacenters in the world, compliance and security audits are painless. Customers are thrilled to know their data is protected from security breaches and unwanted intrusion.

“Our customers rely on us to get them the parts they need to be successful,” explains Blair. “We are actively investing in solutions to increase reliability and speed for our customers. jBASE gives us a solid foundation for innovation.”

 

About Zumasys

Zumasys’ flagship product is jBASE, a proven NoSQL database developed nearly 30 years ago and used by the largest international banks in the world. jBASE is the most proven, scalable and performant document-oriented database on the market and it is ideal for PICK MultiValue applications that need to be modernize and virtualized, onsite or in the Cloud. Zumasys also provides several innovative software products including AccuTerm for remote browser-based access to PICK applications; MultiValue Dashboard for presenting business data within a Web-based graphical interface; MVConnect for RESTful Web Services; DesignBais; and the OpenQM database. The Company was founded in 2000 and is based in San Clemente, California. Learn more at www.zumasys.com or www.jbase.com.

 

About Encompass Supply Chain Solutions, Inc.

Celebrating 65 years of operations, Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliances and imaging products.  Encompass provides end-to-end solutions for OEMs, retailers, independent dealers, third-party administrators and consumers. Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visit solutions.encompass.com and follow us on LinkedIn, Facebook and Twitter.

 

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08 Aug

Former Panasonic Executive Joins Encompass in Key Operational Role

New Hire to Strengthen Leadership Team as Company Manages Explosive Growth

Lawrenceville, Ga., August 8, 2018 – Encompass Supply Chain Solutions, Inc., a leading provider of Distribution, 3PL and 4PL solutions for a diverse range of finished goods and replacement parts, today announced that Brad Moszkiewicz – electronics industry veteran and former Panasonic vice president – has been tapped to lead its warehouse operations.

Brad Moskiewicz

In his position as Director of Warehouse Operations, Moszkiewicz will be responsible for managing Encompass distribution centers located in Georgia, Florida and Nevada, which opened earlier this year in Las Vegas. He will play an integral role in the current build out of a new distribution facility in Ft. Lauderdale, Fla., which is replacing the company’s nearby existing warehouse and doubling its capacity.

Encompass’ larger footprint is needed to accommodate added volume driven by the company’s expansion in parts support for such segments as Appliance, HVAC and Computer. It is currently  evaluating other strategic locations across the country to serve its nationwide customer base.

Moszkiewicz brings more than 20 years of experience in operations, supply chain, distribution and customer service management through progressive roles at Panasonic, one of the world’s top manufacturers of a wide range of products including consumer electronics, appliance, audio visual, personal care and many more. Among his many achievements at Panasonic, Moszkiewicz negotiated several vendor contracts, including freight, outsourced labor and call center support that resulted in multi-million-dollar operational cost savings.

Moszkiewicz joins Encompass during a period of exceptional growth in the company’s history, said Scott Cameron, senior vice president of Operations and Service Solutions. In addition to parts distribution volume, Encompass increasingly is taking responsibility for the entire parts supply chain for manufacturers opting to minimize their parts infrastructure costs and enhance aftersales service.

“We are very fortunate to bring someone of Brad’s caliber onto our leadership team,” said Cameron. “As Encompass continues to manage unprecedented volume in our distribution centers, Brad’s proven multi-site operational experience, talent and knowledge will be a tremendous asset to our organization and customers.”

Cameron said Moszkiewicz will be tasked with integrating and standardizing supply chain operations to maximize revenue growth, process innovation and cost reduction. Onboarding new 3PL and 4PL clients and monitoring performance metrics for optimal operational efficiency will be another key part of his role.

Moszkiewicz will also be closely collaborating with the Encompass executive team on planning, budgeting and decision making, enabling the organization to reach its business goals and objectives. Encompass has been aggressively targeting new markets – such as home warranty – to support its growth strategy.

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31 Jul

It’s 2pm, Do You Know Where Your Parts Are?

If you/your business maintains truck stock, how do you keep track of it? Encompass is considering offering a FREE Truck Stock Inventory Management System to support our valued field tech customers. But first, we need to know if there is any interest. Please help us by participating in a quick 4-question survey.

We value your opinion! Your feedback helps us create programs to help your business be more successful.

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02 Jul

CE Tech Tips — July 2018

**NOTICE**
Due the danger and complexity of electronics repair, the following shared technical tips are intended for professional reference only. Please refer to manufacturer’s recommendations as Encompass does not guarantee the accuracy, reliability or safety of this information.

Hitachi TV,  60SDX88B
Reason for Service:  Shutdown
Solution: Check all: QH01,  C655,  IP05,  IP06,  DP05 and DP39.

LG TV, 42-LG50-UA
Reason for Service: Backlight not working, sound okay
Solution: Replaced master inverter, and F1, 3/4 amp fuse.

Panasonic Plasma, TC50PX14
Reason for Service: 10 flash error code, indicating A board.  Too expensive to replace.
Solution:  Found a shorted SM zener on the backside of the A board.  D5573

Samsung TV,  LN32A330J1
Reason for Service:  White picture, solarized
Solution:  The T-Con in this set used a AS15G chip; replacing it fixed the set.

Samsung TV, HP-T4254
Reason for Service: Set runs for hour or so then shuts down
Solution:  QX801 & QX802 in the power supply module had cold solder.  Resoldered anything else that looked bad.

Samsung TV,  UN55C8000
Reason for Service: Intermittently won’t start
Solution: Found bad solder connection on LM891.

Sony TV,  KP57HW40
Reason for Service:  Dead, relay clicks with 6 blink error code
Solution:  Found shorted D5002 on G board.  Sony #871906089

Toshiba TV, power supply PE0071G-1
Reason for Service:  Dead with light blinking
Solution: Repaired power supply by replacing Q880.  STRW6765

Vizio TV,  E321VL
Reason for Service:  Dead, no logo
Solution: Replaced EEprom and two caps.  CE25 & CE26.  100uF/16V.

 

 

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