News

29 Aug

Exceptional Support for the Home Warranty Industry

With more than 60 years of experience, Encompass Supply Chain Solutions, Inc. is a premier provider of forward and reverse logistics services. Encompass specializes in distribution of replacement parts for a variety of product categories, including those specific to Home Warranty:

  • Appliance
  • HVAC
  • Plumbing
  • Electrical
  • Pool & Spa
  • Water Heaters
  • Lighting & Fans
  • Consumer Electronics

ThirdPartyAdminIn addition to Warranty companies, we partner with Manufacturers,  Retailers, Service Networks, Independent Servicers and Consumers.

One-Stop Shop

Encompass is the country’s largest multi-vendor parts distributor, supporting about 200 world-leading manufacturer brands with access to 8+ million parts in our database. Beyond distribution, Encompass offers comprehensive aftermarket services — such as in-house depot repair and refurbishment — aimed at maximizing product value and controlling costs. Our clients benefit from gaining a wealth of products and services from one streamlined source.

Bottom Line Savings

Encompass understands the challenges of minimizing costs throughout the warranty claims process. We can further help by offering compatible repair parts that have the same functionality as genuine OEM, but are a fraction of the price. Through our Green Choice Parts® program, we provide good, working parts harvested from products that often just have cosmetic damage. Not only are these parts an economical alternative to OEM, they help to protect the environment by preventing e-waste from ending up in landfills.

EncompassParts.com

Our mobile-friendly e-commerce website enompassparts.com offers users convenient access to millions of repair parts from their desktops or in the field. Component details and photos are featured, as well as account management. The site’s unparalleled functionality enables users to easily and quickly order what they need to get the job done.

Key Benefits for Home Warranty 

  • Access to multiple brands, product categories and aftermarket services from one convenient source
  • Opportunities to maximize value and save costs on warranty goods
  • Economical alternatives to OEM repair parts
  • Robust e-commerce encompasparts.com
  • Option for Encompass to manage entire parts supply process
  • Ground shipping to 90% of U.S. within 2 days; delivery to Latin America and Canada

For more details on how your business can benefit with Encompass, please contact: Delbert Bray: dbray@encompass.com / 502.216.8921 or  800.432.8542, ext. 1522

 

 

 

 

 

 

 

 

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18 Aug

Encompass July Employee of the Month

Bobby Sisk (left) with Sr. Manager of Customer Support Mark Frye

Bobby Sisk (left) with Sr. Manager of       Customer Support Mark Frye

We are proud to announce that Board Repair Technician Bobby Sisk has been named Employee of the Month for July! Joining Encompass in 2011, Bobby is a team player, always positive and ready to help his co-workers.  He is always at the top in productivity, which improves Encompass’ overall fill rates and turnaround time for orders, improving our overall support, sales and customer satisfaction.

Bobby is willing to take on any challenge and provide technical repair assistance to his team members. He also assists Encompass with his knowledge and experience by providing new product technical service research and training.

Way to go Bobby!

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27 Jul

Encompass Honored with NESDA Award

Encompass was presented with a valued partner award during the Panasonic-sponsored breakfast this morning during NESDA’s annual convention in New Orleans. We are long-time NESDA supporters celebrating our 30th year of event attendance!

In this photo Encompass SVP of Business Development Joe Hurley (left) with  NESDA Board Director George Weiss.

 

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26 Apr

CE Tech Tips — May 2016

CE Professional Tech Tip Sharing
May 2016
**NOTICE**
Due the danger and complexity of electronics repair, the following shared
technical tips are intended for professional reference only. Please refer to
manufacturer’s recommendations as Encompass does not guarantee the accuracy,
reliability or safety of this information.
  
Hitachi TV, 51UWX20B
Reason for Service: Picture rolls vertically only when cold.  OSD or DCU pattern stable or no pic, OSD OK.
Solution:  Replaced IC401, CP08191U.
Hitachi Plasma, 42HDS52A
Reason for Service: Customer preference settings are lost after turning set
off.
Solution:  In the customer menu under video, reset video, select NO.
Hitachi TV, 57UWX20B
Reason for Service: The picture freezes.
Solution: Added a 28 ga.
Jumper wire from pin one of I007 to the cathode of D019.
LG TV, 47LE5400-UC
Reason for Service: Set intermittently cycles off then back on.  This may repeat a few times.
Solution:  Replaced the switch mode PS.
Mits TV, WS55413
Reason for Service: Shuts down at power on with a 2-1 error.
Solution:  At power on, check for 12V at connector KH, pin8.  If missingm check IC9C51, #270P990010 and
L9C52, #441D009020, on the signal board.
Panasonic TV, TH58PX600U
Reason for Service: Relay starts clicking as soon as set is plugged in.
Solution:  Cleaning the wires from main logic to bottom of C5 board
fixed the set.
RCA TV, F36650, 
ATC113
Reason for Service: Vertical shrinks after the set warms up.
Solution: Replacing the
eprom IR02 fixed the set. #258098
Samsung TV, LN-T4066F
Reason for Service: Set comes on then shuts off almost immediately.
Solution: Before replacing
any boards, check for a bad CCFL.  Remove
the panel, apply HV to one end of each tube. 
If one doesn’t light, replace it to see if it fixes the set.
Sony TV, KDL40S5100
Reason for Service: Dead, pushing power button gives a 2 blink code.
Solution: Replaced the power
supply, A-1660-720-B.
Vizio VX32LHDTV10A
If you determine the main board 3632-0232-0150) is bad, try replacing U-33
before replacing the whole board.

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31 Mar

CE Tech Tips — April 2016

CE Professional Tech Tip Sharing
April 2016
**NOTICE**
Due the danger and complexity of electronics repair, the following shared
technical tips are intended for professional reference only. Please refer to
manufacturer’s recommendations as Encompass does not guarantee the accuracy,
reliability or safety of this information.
Hitachi TV, P42H401A
Reason for Service: Shuts down intermittently; front LEDs go off and maybe
back on
Solution: Replacing the
power supply fixed this set.  HA02271
LG TV, 47LE5400-UC
Reason for Service: Set intermittently cycles off then back on – may repeat a
few times
Solution:  Replaced the switch mode PS.
Mitsubishi TV, WD-73640
Reason for Service: Picture solarized like index delay wrong
Solution: Mitsubishi said
try new ballast; that fixed the set.
Panasonic DVD Recorder, DMR-ES40V
Reason for Service: Unit starts to boot up, but after a few seconds display
shows error F60
Solution: F code refers to
loss of power supply voltage either at the power supply or regulator on the
main.  Check for 5 and 12 volts to the drive.
Philips TV, 37PFL5322D-37
Reason for Service: 
When using TV input, set would shut down; other
inputs played okay
Solution: Found leaky C955
in the power supply. 2200uF/16V
RCA TV, ATC010
Reason for Service: Flyback and HOT were both bad.  After replacing, the set would not come
on.  Relay clicked then shut down.
Solution: Screen settings
very critical on this set; adjust screen until set stays on and you have a nice
picture.
Sony TV, DA4
Reason for Service: Dead, six blink code
Solution: Replacing the fly
fixed the set.
Sony TV, KF60WE610
Reason for Service: 
Shut down, 6 blink code
Solution: Replacing
MCZ3001DB on the G1 power supply board fixed the set.
Vizio TV, SV470M
Reason for Service: No audio and remote control will not work
Solution: Had to replace the
main board.   #3642-0692-0150
Zenith TV, B25A74R, 
module 9-2066
Reason for Service: Relay clicks, HV starts to come up, then nothing
Solution: Found two bad
caps, CX3205 and CX2110, both 100uF/35V and IC2100, Vert. TDA8174.

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29 Feb

CE Tech Tips — March 2016

**NOTICE**
Due the danger and complexity of electronics repair, the following shared
technical tips are intended for professional reference only. Please refer to
manufacturer’s recommendations as Encompass does not guarantee the accuracy,
reliability or safety of this information.
Hitachi TV, 50VS810
Reason for Service: When using the HDMI connection, black picture with no
sync on the OSD.
Solution: Clean the HDMI
jack with 99% pure alcohol.
Mitsubishi TV, WS55413
Reason for Service: Set shuts down when you turn it on.  Displays error 2—2.
Solution:  Check for open fuses F9A04 and F0A05, part # 283P144080
on the +24 and –24 V lines. If fuses are open, there is a problem in the
convergence output circuit.
Philips TV, 37PFL5322D-37
Reason for Service: 
When using TV input, set would shut down. Other
inputs played Ok.
Solution: Found a leaky C955
in the power supply. 2200uF/16V
RCA TV, ITC008 chassis
Reason for Service: Set shuts down after a few seconds.
Solution: Replaced bad TX508.
Samsung TV, HPT4234X & HPT4254X
Reason for Service: Dead, relay clicks.
Solution: Found bad solder
on QX801 and QX802. Located center of supply board. Resoldering fixed the set.
Sharp LCD PGD100U
Reason for Service: Shuts down with lamp error.  Customer changed lamp himself.
Solution: Customer didn’t
reset lamp timer, all was ok after doing this. Press and hold down enter, Adj
down, Adj right while hitting the master power switch to reset.
Sony TV, KV-36FS130
Reason for Service: 
Dead set, no flashing codes
Solution: Replacing D647
fixed the set.  NTE519.
Toshiba TV, 26AV502U
Reason for Service: 
No backlights
Solution: There are two
fuses on the board.  On this set, the
smaller fuse at the top of the board was bad. 
F1, 2A
Westinghouse TV, SK-26H570D
Reason for Service: 
Dead
Solution: Replacing both
MOV’s and the 5A fuse fixed the set.
Zenith TV, B25A74R, module 9-2066
Reason for Service: Relay clicks, HV starts to come up, then nothing.
Solution: Found two bad
caps, CX3205 and CX2110, both 100uF/35V and IC2100, Vert. TDA8174.

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27 Jan

CE Tech Tips — February 2016

CE Professional Tech Tip Sharing
February 2016
**NOTICE**
Due the danger and complexity of electronics repair, the following shared
technical tips are intended for professional reference only. Please refer to
manufacturer’s recommendations as Encompass does not guarantee the accuracy,
reliability or safety of this information.
Emerson TV, LC320EM9
Reason for Service: Set shuts down, back light comes up briefly
Solution: The inverter
transformer was bad. (#LTZ3PC0XB004)
Hitachi TV, P42H401A
Reason for Service: Set clicks and shutdown; it may start after repeatedly
trying
Solution: Loose connections
from the X-sustain down to the X-right driver board.  Hard wire the connections.
Hitachi TV, 60SX2K
Reason for Service: 
Hum in the audio
Solution:  Found two leaky transistors: Q4013 and Q4008.  Replacing them fixed the audio.
Hitachi TV, 53FDX20B
Reason for Service: No sync on main picture, but PIP picture is ok.
Solution: Replaced IX04
LG LCD TV, 42LH20-UA
Reason for Service: 
No audio
Solution: Replaced front
board, EBR59217402.
Panasonic TV, PT47WXC43G
Reason for Service: Dead set
Solution: Replaced T802.
Philips TV, 50PFP5332D/37
Reason for Service: 
Dead, power supply not starting
Solution: Notice stand up
board on the power supply board. 
Resoldering the connections where this board solders to the power supply
board fixed the set.
RCA TV, ITC008 chassis
Reason for Service: Set shuts down after a few seconds
Solution: Replaced bad TX508.
Sanyo TV, DP42849
Reason for Service: Set runs fine for a few seconds, then backlight goes
out
Solution: Before replacing
the power/inverter board, ohm the four small blue poly caps next to the large
inverter transformer.  If any of them are
out of range, try replacing them before ordering the new board.  (C327, 10kΩ, C330, 81Ω, C333, 10kΩ,  C329, 81Ω)
Vizio TV, VT420M
Reason for Service: 
Powers up with backlight, but no picture or OSD
Solution: Replaced the T-Con
(no difference); replacing the main fixed the set.
Zenith TV, E44W48LCD, MD042B Chassis
Reason for Service: Audio popping or won’t display 1080i correctly
Solution: Replace 550
Digital Board.   (3171VSN916C)

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24 Dec

CE Tech Tips — January 2016

CE Professional Tech Tip Sharing
January 2016

**NOTICE**
Due the danger and complexity of electronics repair, the following shared technical tips are intended for professional reference only. Please refer to manufacturer’s recommendations as Encompass does not guarantee the accuracy, reliability or safety of this information.

Emerson TV, LC320EM9
Reason for Service: Set comes on to start screen then shuts down
Solution: R1943 & 1944 had changed value, and D1940 was shorted.  Replacing these fixed the set.  Used ECG502 for the diode.

Hitachi TV, 50V500A
Reason for Service: Intermittently dead
Solution: Check R964 for bad or cracked solder.

Hitachi TV, 51UWX20B
Reason for Service: The horizontal is out of sync
Solution: Replacing I401 fixed the set.

Mitsubishi TV, CS35305
Reason for Service: Set has sound but no HV.  Replaced the HOT; did not fix the set.
Solution: Check C9119 on pin 4 of IC9010 on the power board.  4.7uF/50V  

Panasonic TV, PT51HX43G P8
Reason for Service: Set powers up with a dark screen and has sound. After a while, you start to get a raster.
Solution: Replaced C509 on the D board.

Polaroid TV, FLM373B
Reason for Service: Set comes on, then goes to a blue screen
Solution: Found two bad caps in power supply, C112 and C113, 1000uF/16V.

RCA TV, ATC010 chassis.
Reason for Service: Shuts down, might be intermittent
Solution: Found R835 had increased in value. Replaced with 120k ohm.  Fixed the set.

Samsung TV, LNT2354H
Reason for Service: Dead set
Solution: This uses power supply BN44-00158A. Found and replaced bad DZB803 in the power supply.  22V/1W

Samsung TV, LN55B650T1F
Reason for Service: Dead set
Solution: CM807 was bad on the power supply board. 1000uF/25V.  Be sure to check and replace CM811 and CM841 and 1000uF/25V.

Sharp LCD TV, LC-26D4UJ
Reason for Service: No sound, comes and goes
Solution:  Replace TA2024 and install PSPKIT663WJZZ kit; this fixes the heat sink problem.

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14 Dec

2016 Encompass New Year’s Resolutions

Taking stock of the past year
and contemplating ways to make improvements in the year ahead is not just for
individuals – businesses should also consider making New Year’s Resolutions for
the betterment of their organizations. At Encompass, our overarching resolution
for 2016 is to improve the customer experience through a variety of means,
including:
Listening To and Engaging with Customers

Our customer service agents manage upwards of 5,000 calls a day from people
needing assistance in placing orders, tracking statuses, identifying parts,
making returns, and so on. Agent training is being refined to focus on
empowerment to more quickly resolve issues and help enhance the customer experience.
We always urge customers to let us know of any issues so we can do whatever we
can to make things right.

We are A+ rated and accredited with the Better Business Bureau due largely to
our willingness to respond to and resolve customer complaints. As we process
thousands of orders a day, we don’t always get it right – but we are firmly
committed to turning any situation into a positive experience.

Encompass also vows to remain engaged with the voice of the customer through
surveys and attending industry tradeshows where we can meet one-on-one with
customers. We are driven to listening to our customers to provide for their
needs versus making assumptions.


Minimizing Turnaround Time
We resolve to continue working on expediting our turnaround time by making
operational changes in our warehouse and technological upgrades. We are
consulting with experts to review our processes and workflows and are looking
to implement recommendations that should help speed the pick/pack/ship process.  Additionally, we have installed new software
that will help us better forecast purchasing to minimize back orders and
increase high-demand inventory.

Further, we plan to leverage our Service Solutions team to increase
availability of hard-to-find and NLA parts through repairs and parts
reclamation. We are also pursuing a more streamlined freight forwarding
solution to expedite shipments from our overseas vendors.


Introducing New Brands & Verticals
Encompass is always working on extending our line card to provide one-stop,
convenient access to the manufacturer brands our customers need. Most recently
we added the Braun and Oral-B brands, further expanding our Personal Care
vertical. In 2016, we will continue to be on the lookout for opportunities
beyond consumer electronics to deliver a broad selection of parts and
accessories.

Leveraging Technology
The Encompass IT team regularly implements new functionality to our
e-commerce website and other platforms to increase efficiency and provide
customers with helpful tools. We plan to add hundreds of new parts photos to our
e-commerce site encompassparts.com to assist in accurate identification. Plus,
as we gain new manufacturer authorizations, we’re developing customized web
portals to help users – particularly consumers – quickly find the parts and,
increasingly, finished goods they need.


Partners for Aftermarket Support
Encompass is committed to working with manufacturers, retailers, warranty
companies, servicers and others to enhance the after sales supply chain. To
that end, we are hosting a one-day conference in Atlanta on May 18, 2016, to bring together those
involved in the reverse supply chain to share ideas and best practices.
Industry leaders will facilitate a range of topics from transportation
logistics to e-waste to factory warranty support. If you’re as interested in
building a strong reverse supply chain as we are, please join us in May. For
more information, please visit aftermarketpartners.org.


Be sure to take some time
in the coming days to evaluate your organization and determine what steps you
can take to make a positive impact for your business, staff and customers. On
behalf of the entire Encompass team, we wish you a healthy, happy and prosperous
2016!
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02 Dec

Tech Tips – December 2015

CE Professional Tech Tip Sharing
December 2015
**NOTICE**
Due the danger and complexity of electronics repair, the following shared
technical tips are intended for professional reference only. Please refer to
manufacturer’s recommendations as Encompass does not guarantee the accuracy,
reliability or safety of this information.
Hitachi Plasma TV, 42HDS52A
Reason for Service: 
Blacks look reddish, may have many vertical lines,
easier noticed on dark scenes
Solution: Replaced logic
board assembly, part number FPF29R-LGC0057.
Hitachi TV, 53FDX20B
Reason for Service: No sync on main picture, but PIP picture is okay
Solution: Replaced IX04.
LG Plasma, 50PJ350.UB
Reason for Service: Set tries to power up with a click, then shuts back off
Solution: Check R927 and
R929 in the power supply.  22ohm,
5W.  Replace with correct resistors,
#EBC606600801.
Magnavox LCD TV, 26MD255V/17
Reason for Service: Channels change automatically, intermittently
Solution: Found a leaky
surface mount cap on the button PCB at the top of the set.
Mitsubishi TV, WS55413
Reason for Service: No horizontal deflection
Solution: Found bad solder
on Q5A01; resoldering fixed the set.
Panasonic TV, PT51HX43G
Reason for Service: No picture, but showing retrace lines
Solution: Replacing Q944 and
Q945 fixed the set.
RCA TV, ITC008
Reason for Service: Shuts down, cycles on and off, no video or audio
Solution: Replaced a bad 5V
regulator, IP031.  Used a NTE960 for
replacement.
Samsung LCD TV, LTN1535
Reason for Service: Dead
Solution: Found C109 bad,
replacing fixed the set.  1000uF/16V
Sharp LCD TV, LC-26D4UJ
Reason for Service: No sound, or it comes and goes
Solution:  Replaced TA2024 and installed PSPKIT663WJZZ Kit. This
fixed the heat sink problem.
Sony TV, DA4
Reason for Service: HV comes up for a second, then shuts down
Solution: Replacing C6556
fixed the set.
Vizio TV, L32
Reason for Service: No or garbled audio.
Solution: Replaced audio IC
TDA8946AJ.

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