Encompass has expanded our social media presence onto Instagram! We’ll be showcasing our team members who are working hard for our customers every day. We’ll also be giving you a tour of our facilities for those who can’t visit us in person. Please take a look and support our page — @encompassparts!
When Encompass Georgia staff take a break, they can relax in our Tiki Bar-themed break room!
As Encompass nears the end of our 63rd year in business, I still can’t believe how far we have come from the days of television tubes and antennas, printed catalogs and pick sheets.
    Robert Coolidge
   President & CEO
Our warehouse function is automated with new equipment added regularly to expedite the pick/pack/ship process. Our Call Center runs on an advanced telephony system, and our Purchasing team now leverages software that improves our ability to forecast demand and stock accordingly to achieve high fill rates. The Sales team is promoting solutions that didn’t exist even five years ago.
Encompass’ latest exciting venture is enhancing our online presence for B2B and B2C customers. Both our e-commerce site, encompassparts.com, and corporate site, encompass.com, have been extensively upgraded as part of an initial major release.
We have gone to great lengths to analyze encompassparts.com and incorporate changes to create an easier, faster checkout experience for business and consumer users, and deliver better overall usability to rival other superior e-commerce sites. Following are just a few of the improvements; these are just the first of additional upgrades that will be made in the coming months.
Encompass.com has also been completely overhauled to fully showcase our capabilities and history. Following the same design scheme as encompassparts.com, it provides a significantly more comprehensive view of everything we have to offer to manufacturers, retailers, warranty companies and professional services providers. Our value proposition and list of unique services are now easy to navigate and can easily be reviewed by new potential partners.
We hope you find both websites to offer an enhanced online experience with more convenience, information and tools to help you succeed in your business or to maintain/repair products in your home. Encompass exists solely to serve our customers, so all upgrades we make to our technology, processes, staff, facilities and more are designed just for you.
Please check out the new websites and let us know what you think!
Encompass Warehouse Manager Fuji Ramanan (left) presents a Supplier of the Year Award to Armor Packaging Rep Brian Jarvis
Encompass is pleased to present Armor Packaging with a Supplier of the Year award for going above and beyond to ensure all our packing material needs are met. Rep Brian Jarvis stops by several times a week to check on our supplies and see if we need any assistance. Armor helped us with the purchase of our new Priority Pak machine, which significantly increases our packing speed. They even volunteered their vehicles when we consolidated facilities in Lawrenceville, Ga. During our recent Family Day at a Gwinnett Braves game in Georgia, Armor was there tending to the grill on a 100-degree day.
Thank you, Armor, for your support and everything you do to help us serve our valued customers!
With more than 60 years of experience, Encompass Supply Chain Solutions, Inc. is a premier provider of forward and reverse logistics services. Encompass specializes in distribution of replacement parts for a variety of product categories, including those specific to Home Warranty:
In addition to Warranty companies, we partner with Manufacturers, Retailers, Service Networks, Independent Servicers and Consumers.
One-Stop Shop
Encompass is the country’s largest multi-vendor parts distributor, supporting about 200 world-leading manufacturer brands with access to 8+ million parts in our database. Beyond distribution, Encompass offers comprehensive aftermarket services — such as in-house depot repair and refurbishment — aimed at maximizing product value and controlling costs. Our clients benefit from gaining a wealth of products and services from one streamlined source.
Bottom Line Savings
Encompass understands the challenges of minimizing costs throughout the warranty claims process. We can further help by offering compatible repair parts that have the same functionality as genuine OEM, but are a fraction of the price. Through our Green Choice Parts® program, we provide good, working parts harvested from products that often just have cosmetic damage. Not only are these parts an economical alternative to OEM, they help to protect the environment by preventing e-waste from ending up in landfills.
EncompassParts.com
Our mobile-friendly e-commerce website enompassparts.com offers users convenient access to millions of repair parts from their desktops or in the field. Component details and photos are featured, as well as account management. The site’s unparalleled functionality enables users to easily and quickly order what they need to get the job done.
Key Benefits for Home WarrantyÂ
For more details on how your business can benefit with Encompass, please contact: Delbert Bray: dbray@encompass.com / 502.216.8921 or 800.432.8542, ext. 1522
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Bobby Sisk (left) with Sr. Manager of    Customer Support Mark Frye
We are proud to announce that Board Repair Technician Bobby Sisk has been named Employee of the Month for July! Joining Encompass in 2011, Bobby is a team player, always positive and ready to help his co-workers.  He is always at the top in productivity, which improves Encompass’ overall fill rates and turnaround time for orders, improving our overall support, sales and customer satisfaction.
Bobby is willing to take on any challenge and provide technical repair assistance to his team members. He also assists Encompass with his knowledge and experience by providing new product technical service research and training.
Way to go Bobby!
Encompass was presented with a valued partner award during the Panasonic-sponsored breakfast this morning during NESDA’s annual convention in New Orleans. We are long-time NESDA supporters celebrating our 30th year of event attendance!
In this photo Encompass SVP of Business Development Joe Hurley (left) with  NESDA Board Director George Weiss.
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