News

Encompass Partners with DOCUWISE to Offer Managed Print Service Solutions

Under the agreement with DOCUWISE, Encompass will market DOCUWISE’s
full suite of services designed to help businesses more efficiently manage
their entire print environment and control printing costs. DOCUWISE specializes
in delivering turnkey managed print solutions distributed through value-added
resellers leveraging its proprietary PESOTM
(Print Environment System Organizer) cloud-based platform.
DOCUWISE services include remote document output monitoring;
print cost reduction analysis; replenishment of consumables (toner and ink
cartridges) and supplies/parts (fusers and maintenance kits); and on-site print
device maintenance and repair. The solution is OEM and vendor neutral, covering
all major brands and models of laser printers, copiers, multifunction print
devices, fax machines, wide format printers and plotters. 
“We are excited to be broadening our service offerings with
value-added solutions that can significantly enhance print management for
organizations of all sizes,” said Encompass President and CEO Robert Coolidge.
“At a time when most businesses are looking for ways to improve the bottom
line, optimizing the print environment is a key, but often overlooked, pathway.
After considering the field of managed print services providers, we believe DOCUWISE
can provide the most beneficial and complete solutions to best assist our
customers.”
DOCUWISE
CEO Ron Harris said an effective managed print program
goes far beyond replacing toner cartridges and repairing devices. DOCUWISE
programs address every aspect of printing costs from elimination of inventory
carrying costs to assisting IT departments in overseeing print device
population to ultimately extending the useful life a company’s print device
assets.
“Our
overall mission is to move businesses toward effective, efficient and
environmentally- conscious document automation, while reducing document output
costs,” said Harris. “With partners like Encompass, we are able to extend our
highly-effective solutions nationwide and dramatically improve print management
for business customers.”

ASTI 2013

Jim Scarff, Encompass VP of
Customer Service and
Kristin Hurst, Marketing Director

Encompass exhibited at the Appliance Service Training Institute event yesterday in Orlando and thanks everyone who stopped by our booth. Congrats to Steve Moore of Moore Appliance Service for winning our booth drawing for a $100 Amex gift card!

Congratulations to Our Survey Drawing Winners!

Thanks to all who participated in our 2013 Customer Satisfaction Survey. Your feedback is invaluable to us as we strive to be your preferred supplier. Congratulations to the winners of our participant drawing:
Ron Spencer, North Rapids TV Service, Sparta, MI — $100 gift card
Ron Wright, ABC Office Machines, Grants Pass, OR — $50 gift card
Mike Jordan, Franks Appliance, Milford, MA — $25 gift card 

2013 Customer Service Survey — Tell Us How We’re Doing and Win!

Encompass is committed to ensuring the satisfaction of our customers. Please help us meet your needs by completing a brief satisfaction survey. Participants will have the chance to win one of three gift cards for $100, $50 and $25. Click here to start the survey; deadline for completion is February 22, 2013.
We appreciate your help as Encompass continues working to be your preferred supplier!

NASC Drawing Winner

Eric Sanderman, Encompass Sales (at left) and Jim Scarff,
Vice President of Customer Service at the Encompass booth
at NASC 2013 in Miami.

Encompass enjoyed attending the 2013 National Appliance Service Convention in Miami this week! Special congrats to John Iemma of Bay State School of Technology for winning our prize drawing.