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CE Tech Tips — March 2016

**NOTICE**
Due the danger and complexity of electronics repair, the following shared
technical tips are intended for professional reference only. Please refer to
manufacturer’s recommendations as Encompass does not guarantee the accuracy,
reliability or safety of this information.
Hitachi TV, 50VS810
Reason for Service: When using the HDMI connection, black picture with no
sync on the OSD.
Solution: Clean the HDMI
jack with 99% pure alcohol.
Mitsubishi TV, WS55413
Reason for Service: Set shuts down when you turn it on.  Displays error 2—2.
Solution:  Check for open fuses F9A04 and F0A05, part # 283P144080
on the +24 and –24 V lines. If fuses are open, there is a problem in the
convergence output circuit.
Philips TV, 37PFL5322D-37
Reason for Service: 
When using TV input, set would shut down. Other
inputs played Ok.
Solution: Found a leaky C955
in the power supply. 2200uF/16V
RCA TV, ITC008 chassis
Reason for Service: Set shuts down after a few seconds.
Solution: Replaced bad TX508.
Samsung TV, HPT4234X & HPT4254X
Reason for Service: Dead, relay clicks.
Solution: Found bad solder
on QX801 and QX802. Located center of supply board. Resoldering fixed the set.
Sharp LCD PGD100U
Reason for Service: Shuts down with lamp error.  Customer changed lamp himself.
Solution: Customer didn’t
reset lamp timer, all was ok after doing this. Press and hold down enter, Adj
down, Adj right while hitting the master power switch to reset.
Sony TV, KV-36FS130
Reason for Service: 
Dead set, no flashing codes
Solution: Replacing D647
fixed the set.  NTE519.
Toshiba TV, 26AV502U
Reason for Service: 
No backlights
Solution: There are two
fuses on the board.  On this set, the
smaller fuse at the top of the board was bad. 
F1, 2A
Westinghouse TV, SK-26H570D
Reason for Service: 
Dead
Solution: Replacing both
MOV’s and the 5A fuse fixed the set.
Zenith TV, B25A74R, module 9-2066
Reason for Service: Relay clicks, HV starts to come up, then nothing.
Solution: Found two bad
caps, CX3205 and CX2110, both 100uF/35V and IC2100, Vert. TDA8174.

Leveraging Technology in Parts Distribution

While parts distribution may be perceived as somewhat of a “low-tech” business, the reality is that many suppliers do employ valuable functionality in their operations. However, not all the available tools are being used by customers.
One such tool is SOAP integration. SOAP – or Simple Object Access Protocol – is a way for a program running in one kind of operating system to communicate with a program in the same or another kind of operating system by using the web’s Hypertext Transfer Protocol (HTTP) and its Extensible Markup Language (XML) as the mechanisms for information exchange. Think of it as sort of a translator that is able to exchange data between disparate systems.  Encompass offers web services description language (WSDL) files for all of our services.  This provides a machine-readable description of how the service can be called, what parameters it expects, and what data structures it returns.  Most modern programming languages can use this to automatically build a basic call to the web service.
Robert Coolidge
President & CEO
In parts distribution, suppliers that can offer their customers SOAP connectivity are able to provide instant access to real-time information on inventory and pricing, order placement, returns services and more. This dynamic interface is especially helpful in ensuring up-to-the-minute pricing, which can fluctuate throughout the day.  Another key benefit is having immediate visibility to available parts and the ability to place an order right then and there – locking in pricing before it changes and claiming a part before it is sold to someone else.
The alternative is to receive inventory and price files from a distributor a few times a day like many customers do.  However, after the file is sent, pricing can change and parts previously displayed as available could be sold. File uploads just can’t provide the same reliable information as real-time SOAP interfacing.
Encompass offers SOAP service to our customers, which enables customers to:

  • Search by model
  • View a model parts list
  • Obtain parts information
  • Create orders
  • Check order status
  • Get invoice information
  • Cancel an order
  • Generate a return request

This allows Encompass’ data and services to be embedded in your business applications as you choose.  There are some development time and costs involved, but the instantaneous benefits could be immense depending on your organization’s parts volume.

If you’re interested in exploring SOAP connectivity with Encompass, please contact Brent Blair, Vice President of IT, at 800.432.8542, ext. 1331 or visit encompassparts.com/soap for a complete list of tags and available code.

 

CE Tech Tips — February 2016

CE Professional Tech Tip Sharing
February 2016
**NOTICE**
Due the danger and complexity of electronics repair, the following shared
technical tips are intended for professional reference only. Please refer to
manufacturer’s recommendations as Encompass does not guarantee the accuracy,
reliability or safety of this information.
Emerson TV, LC320EM9
Reason for Service: Set shuts down, back light comes up briefly
Solution: The inverter
transformer was bad. (#LTZ3PC0XB004)
Hitachi TV, P42H401A
Reason for Service: Set clicks and shutdown; it may start after repeatedly
trying
Solution: Loose connections
from the X-sustain down to the X-right driver board.  Hard wire the connections.
Hitachi TV, 60SX2K
Reason for Service: 
Hum in the audio
Solution:  Found two leaky transistors: Q4013 and Q4008.  Replacing them fixed the audio.
Hitachi TV, 53FDX20B
Reason for Service: No sync on main picture, but PIP picture is ok.
Solution: Replaced IX04
LG LCD TV, 42LH20-UA
Reason for Service: 
No audio
Solution: Replaced front
board, EBR59217402.
Panasonic TV, PT47WXC43G
Reason for Service: Dead set
Solution: Replaced T802.
Philips TV, 50PFP5332D/37
Reason for Service: 
Dead, power supply not starting
Solution: Notice stand up
board on the power supply board. 
Resoldering the connections where this board solders to the power supply
board fixed the set.
RCA TV, ITC008 chassis
Reason for Service: Set shuts down after a few seconds
Solution: Replaced bad TX508.
Sanyo TV, DP42849
Reason for Service: Set runs fine for a few seconds, then backlight goes
out
Solution: Before replacing
the power/inverter board, ohm the four small blue poly caps next to the large
inverter transformer.  If any of them are
out of range, try replacing them before ordering the new board.  (C327, 10kΩ, C330, 81Ω, C333, 10kΩ,  C329, 81Ω)
Vizio TV, VT420M
Reason for Service: 
Powers up with backlight, but no picture or OSD
Solution: Replaced the T-Con
(no difference); replacing the main fixed the set.
Zenith TV, E44W48LCD, MD042B Chassis
Reason for Service: Audio popping or won’t display 1080i correctly
Solution: Replace 550
Digital Board.   (3171VSN916C)

Ramping Up Aftermarket Support in an Age of Fast-Evolving Technology

This year’s Consumer Electronics Show continued showcasing products around the theme of “connected convenience” with everything from refrigerators to door locks featuring smart capabilities. The major manufacturers are ramping up efforts to capture more wallet share by owning the home. Ideally, they want their brands in the living room, kitchen and laundry room, and even in the hands (or wrists) of consumers on the go.

Robert Coolidge President & CEO

Robert Coolidge
       President & CEO

Wearable technology was on prominent display at CES with an entire space devoted to devices that track sleep patterns, fitness levels and just about anything else emanating from the human body. LG and Samsung unveiled an array of innovative home appliance products, with Haier fast on their heels. Far from being on the decline, the television industry proved it is evolving to create new and exciting technology. Curved, translucent, and 4K were the trend from both established and emerging television manufacturers.

It won’t be long before we see drastic changes in aftermarket support. With so much new technology being built into the household, today’s professional service providers are
going to need much more specialized training to take advantage of future opportunities among multiple product categories. This comes at a time when technical training is not nearly as common as it once was – when was the last time your local high school offered a “shop” class?
As many trade associations already are preaching, technicians can no longer rely on a finite skill set. They must be able to tackle repairs for a wide variety of products and then also consider offering other valued-added services to remain viable.  With technical schools such as DeVry and the U.S. military serving as the primary sources of training, the
industry should look for new ways to make this career path more desirable.
With a dearth of skilled labor and training opportunities, aftermarket service providers like parts distributors are going to need to step up efforts to assist repair techs in the field with everything from triage for trip avoidance to in-home troubleshooting to identifying lower cost compatible parts for post-warranty repairs.  Although this may not be a primary source of revenue or profitability, it will be necessary to
provide these services to remain relevant. While manufacturers do offer great training opportunities for in-warranty service networks, that support should also be available after the warranty period expires. The risk of losing a customer to a competitor is never greater than when that customer experiences product service issues.
Encompass has been working hard to contribute to the success of our tech customers. We’ve got a full-time photographer on staff who takes hundreds of part pictures a day in our warehouse to get loaded to our e-commerce website. We know that pictures help eliminate errors of misidentifying parts and assists with first-time repairs. We are working with companies such as Sony, Panasonic, Samsung, and Haier to capture more repair data and technical notes for field support.  We also post service manuals and provide monthly consumer electronics tech tips to deliver as much valuable information as we can. Encompass will continue looking for new and better ways to support our tech customers.
As product technology continues evolving, the aftermarket support chain must adapt and stay ahead of the curve with information sharing and improved skill sets.

 

CE Tech Tips — January 2016

CE Professional Tech Tip Sharing
January 2016

**NOTICE**
Due the danger and complexity of electronics repair, the following shared technical tips are intended for professional reference only. Please refer to manufacturer’s recommendations as Encompass does not guarantee the accuracy, reliability or safety of this information.

Emerson TV, LC320EM9
Reason for Service: Set comes on to start screen then shuts down
Solution: R1943 & 1944 had changed value, and D1940 was shorted.  Replacing these fixed the set.  Used ECG502 for the diode.

Hitachi TV, 50V500A
Reason for Service: Intermittently dead
Solution: Check R964 for bad or cracked solder.

Hitachi TV, 51UWX20B
Reason for Service: The horizontal is out of sync
Solution: Replacing I401 fixed the set.

Mitsubishi TV, CS35305
Reason for Service: Set has sound but no HV.  Replaced the HOT; did not fix the set.
Solution: Check C9119 on pin 4 of IC9010 on the power board.  4.7uF/50V  

Panasonic TV, PT51HX43G P8
Reason for Service: Set powers up with a dark screen and has sound. After a while, you start to get a raster.
Solution: Replaced C509 on the D board.

Polaroid TV, FLM373B
Reason for Service: Set comes on, then goes to a blue screen
Solution: Found two bad caps in power supply, C112 and C113, 1000uF/16V.

RCA TV, ATC010 chassis.
Reason for Service: Shuts down, might be intermittent
Solution: Found R835 had increased in value. Replaced with 120k ohm.  Fixed the set.

Samsung TV, LNT2354H
Reason for Service: Dead set
Solution: This uses power supply BN44-00158A. Found and replaced bad DZB803 in the power supply.  22V/1W

Samsung TV, LN55B650T1F
Reason for Service: Dead set
Solution: CM807 was bad on the power supply board. 1000uF/25V.  Be sure to check and replace CM811 and CM841 and 1000uF/25V.

Sharp LCD TV, LC-26D4UJ
Reason for Service: No sound, comes and goes
Solution:  Replace TA2024 and install PSPKIT663WJZZ kit; this fixes the heat sink problem.

2016 Encompass New Year’s Resolutions

Taking stock of the past year
and contemplating ways to make improvements in the year ahead is not just for
individuals – businesses should also consider making New Year’s Resolutions for
the betterment of their organizations. At Encompass, our overarching resolution
for 2016 is to improve the customer experience through a variety of means,
including:
Listening To and Engaging with Customers

Our customer service agents manage upwards of 5,000 calls a day from people
needing assistance in placing orders, tracking statuses, identifying parts,
making returns, and so on. Agent training is being refined to focus on
empowerment to more quickly resolve issues and help enhance the customer experience.
We always urge customers to let us know of any issues so we can do whatever we
can to make things right.

We are A+ rated and accredited with the Better Business Bureau due largely to
our willingness to respond to and resolve customer complaints. As we process
thousands of orders a day, we don’t always get it right – but we are firmly
committed to turning any situation into a positive experience.

Encompass also vows to remain engaged with the voice of the customer through
surveys and attending industry tradeshows where we can meet one-on-one with
customers. We are driven to listening to our customers to provide for their
needs versus making assumptions.


Minimizing Turnaround Time
We resolve to continue working on expediting our turnaround time by making
operational changes in our warehouse and technological upgrades. We are
consulting with experts to review our processes and workflows and are looking
to implement recommendations that should help speed the pick/pack/ship process.  Additionally, we have installed new software
that will help us better forecast purchasing to minimize back orders and
increase high-demand inventory.

Further, we plan to leverage our Service Solutions team to increase
availability of hard-to-find and NLA parts through repairs and parts
reclamation. We are also pursuing a more streamlined freight forwarding
solution to expedite shipments from our overseas vendors.


Introducing New Brands & Verticals
Encompass is always working on extending our line card to provide one-stop,
convenient access to the manufacturer brands our customers need. Most recently
we added the Braun and Oral-B brands, further expanding our Personal Care
vertical. In 2016, we will continue to be on the lookout for opportunities
beyond consumer electronics to deliver a broad selection of parts and
accessories.

Leveraging Technology
The Encompass IT team regularly implements new functionality to our
e-commerce website and other platforms to increase efficiency and provide
customers with helpful tools. We plan to add hundreds of new parts photos to our
e-commerce site encompassparts.com to assist in accurate identification. Plus,
as we gain new manufacturer authorizations, we’re developing customized web
portals to help users – particularly consumers – quickly find the parts and,
increasingly, finished goods they need.


Partners for Aftermarket Support
Encompass is committed to working with manufacturers, retailers, warranty
companies, servicers and others to enhance the after sales supply chain. To
that end, we are hosting a one-day conference in Atlanta on May 18, 2016, to bring together those
involved in the reverse supply chain to share ideas and best practices.
Industry leaders will facilitate a range of topics from transportation
logistics to e-waste to factory warranty support. If you’re as interested in
building a strong reverse supply chain as we are, please join us in May. For
more information, please visit aftermarketpartners.org.


Be sure to take some time
in the coming days to evaluate your organization and determine what steps you
can take to make a positive impact for your business, staff and customers. On
behalf of the entire Encompass team, we wish you a healthy, happy and prosperous
2016!

Tech Tips – December 2015

CE Professional Tech Tip Sharing
December 2015
**NOTICE**
Due the danger and complexity of electronics repair, the following shared
technical tips are intended for professional reference only. Please refer to
manufacturer’s recommendations as Encompass does not guarantee the accuracy,
reliability or safety of this information.
Hitachi Plasma TV, 42HDS52A
Reason for Service: 
Blacks look reddish, may have many vertical lines,
easier noticed on dark scenes
Solution: Replaced logic
board assembly, part number FPF29R-LGC0057.
Hitachi TV, 53FDX20B
Reason for Service: No sync on main picture, but PIP picture is okay
Solution: Replaced IX04.
LG Plasma, 50PJ350.UB
Reason for Service: Set tries to power up with a click, then shuts back off
Solution: Check R927 and
R929 in the power supply.  22ohm,
5W.  Replace with correct resistors,
#EBC606600801.
Magnavox LCD TV, 26MD255V/17
Reason for Service: Channels change automatically, intermittently
Solution: Found a leaky
surface mount cap on the button PCB at the top of the set.
Mitsubishi TV, WS55413
Reason for Service: No horizontal deflection
Solution: Found bad solder
on Q5A01; resoldering fixed the set.
Panasonic TV, PT51HX43G
Reason for Service: No picture, but showing retrace lines
Solution: Replacing Q944 and
Q945 fixed the set.
RCA TV, ITC008
Reason for Service: Shuts down, cycles on and off, no video or audio
Solution: Replaced a bad 5V
regulator, IP031.  Used a NTE960 for
replacement.
Samsung LCD TV, LTN1535
Reason for Service: Dead
Solution: Found C109 bad,
replacing fixed the set.  1000uF/16V
Sharp LCD TV, LC-26D4UJ
Reason for Service: No sound, or it comes and goes
Solution:  Replaced TA2024 and installed PSPKIT663WJZZ Kit. This
fixed the heat sink problem.
Sony TV, DA4
Reason for Service: HV comes up for a second, then shuts down
Solution: Replacing C6556
fixed the set.
Vizio TV, L32
Reason for Service: No or garbled audio.
Solution: Replaced audio IC
TDA8946AJ.

Encompass Selected to be Exclusive Distributor of Lenovo Idea Brand Computer Parts in the U.S. and Canada

Lawrenceville, Ga., November 24, 2015 — Encompass Supply Chain Solutions, Inc, a leading provider of forward and reverse logistics for a diverse range of finished goods and replacement parts, today announced that it will supply Lenovo Idea brand computer parts for out-of-warranty service.

Under a two-year agreement with Lenovo, Encompass will supply consumers, authorized service centers, retailers and third-party administrators with genuine parts to support the Idea product line of tablets, laptops and desktops. The deal extends to out-of-warranty service parts only; Lenovo will continue to support all its products with in-warranty parts.

To assist customers in quickly finding the Lenovo Idea parts they need, Encompass has developed a customized e-commerce web portal –lenovo.encompass.com.

“Personal computing is a fast-growing segment of our parts supply business, so we appreciate this opportunity to partner with the world-leading Lenovo brand,” said Robert Coolidge, Encompass president and CEO. “Our comprehensive parts distribution expertise, combined with convenient online tools, should help further improve the Lenovo parts supply chain.”

Eddie Cafferty, Encompass Business Development manager, added, “To provide ongoing superior support for Lenovo customers, we have worked closely with Lenovo to develop specific performance metrics that we must achieve, such as fill rate, order accuracy, turnaround time and more.”

Lenovo National Parts Sales Manager Mike Rumple said he expects Encompass to expedite and expand parts availability for Lenovo customers.

“Securing strong, consistent aftermarket support for Lenovo computer products beyond the warranty period is instrumental in building and maintaining loyalty to our brand,” said Rumple. “We are confident that Encompass shares this commitment and will help ensure a first-class customer experience.”

About Lenovo
Lenovo is a US$39 billion personal technology company, the largest PC company in the world, serving customers in more than 160 countries. Dedicated to building exceptionally engineered PCs and mobile internet devices, Lenovo’s business is built on product innovation, a highly-efficient global supply chain and strong strategic execution. Formed by Lenovo Group’s acquisition of the former IBM Personal Computing Division, the company develops, manufactures and markets reliable, high-quality, secure and easy-to-use technology products and services. Its product lines include legendary Think-branded commercial PCs and Idea-branded consumer PCs, as well as servers, workstations, and a family of mobile internet devices, including tablets and smartphones. As a global Fortune 500 company, Lenovo has major research centers in Yamato, Japan; Beijing, Shanghai and Shenzhen, China; Sao Paulo, Brazil, and Raleigh, North Carolina. For more information see www.lenovo.com.

About Encompass Supply Chain Solutions, Inc.
Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliance and imaging products. Encompass provides end-to-end solutions for OEMs, retailers, independent dealers and third-party administrators.

Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visitencompass.com and encompassparts.com and follow us on Facebook , LinkedIn and Twitter.

Contact: Kristin Hurst
Director of Marketing
Ph: 954.474.0325
khurst@encompass.com

Encompass Partners with Whirlpool Latin America to Support Service Network in Latin America and Caribbean

Lawrenceville, Ga., November 17, 2015 — Encompass Supply Chain Solutions, Inc, a leading provider of forward and reverse logistics for a diverse range of finished goods and replacement parts, today announced it is joining the Whirlpool Latin America appliance parts distribution network in Latin America and the Caribbean.

Encompass will supply repair parts to servicers for Whirlpool appliance products manufactured in Mexico. Orders will be fulfilled from Encompass’ Ft. Lauderdale, Fla. distribution center and transferred to area freight forwarders for shipping consolidation with other customer parts orders. As Encompass supplies parts for nearly 200 world-leading manufacturers, servicers will have the option to combine multi-brand parts orders from a single source.

“With more than eight million parts in our database, Encompass is well positioned to offer Latin American servicers comprehensive access to multiple manufacturer brands and product categories beyond appliance, including consumer electronics, personal care, printer, computer and more,” said Jose A. Hernandez, Encompass Director of International Business Development.

Delbert Bray, Encompass Vice President of Channel Development, said the deal helps further expand the company’s penetration into the Appliance vertical.

“We are very excited to have the opportunity to support the Whirlpool brand in Latin America,” said Bray. “Combined with other top appliance manufacturers we partner with, Encompass continues to increase access to key brands in both the major and small appliance markets.”

Encompass’ South Florida locale is the company’s main distribution point for exporting parts to Latin America through freight forwarders that manage international logistics. The company recently announced it is significantly expanding its Florida facility to accommodate new business in both Latin America and the U.S. The facility supplements Encompass’ headquarters and main distribution center based in Atlanta.

Lina Duque, Spare Parts Account Manager for Whirlpool Latin America, said the addition of Encompass to Whirlpool’s distributor network will greatly benefit servicers in the region.

“For years, many of our Latin America parts partners have requested the ability to obtain parts in Florida for Whirlpool Appliances manufactured in Mexico,” said Duque. “With Encompass’ expertise in serving this region, our customers can take advantage of freight consolidation of parts from both the U.S. and Mexico. Very soon, we hope to expand this parts supply for Whirlpool appliances manufactured in other alternative countries like Italy, Brazil and China.”

About Whirlpool Latin America
Innovation, product leadership, extraordinary talent and sustainability. These are some of the pillars that represent the essence of Whirlpool Latin America present in Brazil with Brastemp, Consul and KitchenAid.

Whirlpool Latin America is part of Whirlpool SA, a subsidiary of Whirlpool Corporation, a century-old company and the largest manufacturer of home appliances in the world, present in virtually all countries. In Brazil, the company has three factories, two administrative offices, four centers of technology, 23 laboratories and three distribution centers.

More than 15,000 employees not only meet but anticipate consumer needs and translate them into products and services that are sustainable, pioneering, unique and make people’s lives better every day.

About Encompass Supply Chain Solutions, Inc.
Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliance and imaging products. Encompass provides end-to-end solutions for OEMs, retailers, independent dealers and third-party administrators.

Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visitencompass.com and encompassparts.com and follow us on Facebook , LinkedIn and Twitter.

Contact: Kristin Hurst
Director of Marketing
Ph: 954.474.0325
khurst@encompass.com

Encompass Partners with Global Smart Business to Supply Repair Parts Internationally

Lawrenceville, Ga., November 10, 2015 — Encompass Supply Chain Solutions, Inc, a leading provider of forward and reverse logistics for a diverse range of electronics products and replacement parts, today announced it has executed an agreement to license the Encompass brand to Global Smart Business (GSB) for distribution of parts and accessories in Europe and Latin America.

The agreement enables GSB to market spare parts under the Encompass brand in Latin America (excluding Brazil), Spain and Portugal. Forming an alliance with GSB enables Encompass to further extend its product offerings and build its brand in key markets outside the U.S., and GSB, as Encompass International, is strengthening its solutions portfolio by adding spare parts supply capabilities.

“Encompass has been distributing mainly printer and computer parts in Latin America for years, but aligning with GSB – a proven logistics leader – will help us dramatically increase our presence and brand awareness,” said Jose A. Hernandez, Encompass director of International Business Development.

As Encompass supplies parts for nearly 200 world-leading manufacturers covering a range of product categories, Hernandez noted that servicers in these markets will also have the option to combine multi-brand parts orders from a single source.

“With more than eight million parts in our database, Encompass is well positioned to offer servicers outside the U.S. comprehensive access to multiple manufacturer brands and product categories, including consumer electronics, appliances, personal care, printer, computer and many more,” said Hernandez.

Encompass maintains a distribution center in South Florida, which serves as the company’s main hub for exporting parts internationally. The facility supplements Encompass’ headquarters and main distribution center based in Atlanta.

GSB President and CEO Arturo Ramirez said the partnership with Encompass not only will significantly benefit servicers throughout Latin America, Spain and Portugal, but thousands of end users will have access to millions of parts from manufacturers of an array of products, ensuring superior fill rates under GSB’s commitment to providing genuine parts when and where they are needed.

“Before now, servicers in these regions did not have one-stop access to repair parts from multiple manufacturers,” said Ramirez. “With Encompass, they gain the convenience of consolidating orders with a single supplier.”

About Global Smart Business
GSB is a multinational company with presence in 27 countries providing fully integrated outsourcing service solutions, serving Europe, Latin America and the Caribbean with warranty services, break and fix, field engineering, incident management, and forward and reverse parts logistics solutions.

About Encompass Supply Chain Solutions, Inc
Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliance and imaging products. Encompass, through its business units Encompass Parts Distribution and Encompass Service Solutions, provides end-to-end solutions for OEMs, retailers, independent dealers and third-party administrators.

Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visitencompass.com and follow us on Facebook.

Contact: Kristin Hurst
Director of Marketing
Ph: 954.474.0325
khurst@encompass.com