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 Among contributing factors, company cites strategic partnerships,  service enhancements and new lines  

Lawrenceville, Ga., February 2, 2017 – Encompass Supply Chain Solutions, Inc. a leading provider of Distribution, 3PL and 4PL solutions for a diverse range of replacement parts and finished goods, today announced it has experienced a significant uptick in revenue and units sold due to a number of innovative business factors.

The company’s growth increase into the first quarter of 2017 surpasses that of any other period within its nearly 65-year history. With roots in consumer electronics parts supply, Encompass today maintains one of the most diversified spare parts inventories in the country, distributing components for everything from major appliances and HVAC units to personal care items and computers. The company has been aggressively expanding into new vertical markets – such as the toy industry – to enhance single-source support to a host of clients, particularly warranty companies, service networks and major retailers.

“Encompass would not be experiencing this level of success without the vital relationships we have formed with world-leading OEM vendors, strategic business partners and service dealers,” said Encompass President and CEO Robert Coolidge. “They are our life line, and we appreciate the ongoing confidence they have in us to ensure superior service throughout the supply chain.”

To provide strong hands-on support, Encompass routinely embeds staff at client locations to offer fast assistance with claims resolution, parts procurement, end user support and more. Encompass is also one of the only distributors in the country to operate its own on-site repair and reverse logistics service to deliver comprehensive end-to-end solutions for every segment of the supply chain from forward logistics to returns management. Additionally, the company just opened a new Training Center at its Atlanta-area headquarters to help bolster the skillsets of field and depot service technicians across multiple disciplines.

All of these innovative business initiatives are clearly driving the company’s growth – as evidenced by recent month-over-month performance, according to Coolidge.

“Encompass has long realized that to remain a critical part of the supply chain, we must continue increasing our value to the entire industry beyond simply distributing spare parts for television repair,” he said. “What we’re seeing now in terms of business development is directly reflected in our strategy to broaden our services and product offerings and strengthen support to our business partners.”

Coolidge said the company plans to remain on its growth trajectory by focusing extensive resources on consumer e-commerce sales through improvements to its site, encompassparts.com, launch of a new finished goods-only website and search engine optimization efforts. Increasing the speed and efficiency of warehouse operations is another key area of opportunity, as well as seeking new business partners that realize the importance of a dependable aftermarket solution to retain brand loyalty.

“Our most successful clients are those that understand how critical it is to support their products  after the sale,” said Coolidge. “Encompass provides an extra level of service that helps instill confidence in client brands among end users and service techs alike. It’s this type of unparalleled support that is expected to fuel our growth throughout 2017 and beyond.” 

About Encompass Supply Chain Solutions, Inc.

Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliances and imaging products.  Encompass provides end-to-end solutions for OEMs, retailers, independent dealers and third-party administrators.

Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visit encompass.com and encompassparts.com and follow us on Facebook, LinkedIn and Twitter.

Lawrenceville, Ga., January 4, 2017 – Encompass Supply Chain Solutions, Inc. (“Encompass” or “the Company”) a leading provider of 3PL and 4PL solutions for a diverse range of replacement parts and finished goods, today announced it has been selected by Warrantech, an AmTrust Financial Services Company and one of the country’s largest extended warranty administrators, to help provide parts and product procurement in support of Warrantech’s extended warranty service objectives.

Encompass will provide repair parts to the Warrantech service network, or replacement products in the event parts are not readily available or repairs are not economically feasible. The Company’s highly-seasoned Purchasing team will leverage its global network of vendors to support multiple product categories, including Consumer Electronics, Home Appliance, Heating and Cooling, Computer, Imaging, Mobile Devices and others.

Encompass Purchasing will be focused on creating a world-class service experience for Warrantech’s customers and the brands it supports, while helping to manage costs, decrease turn time and positively impact severity.

Encompass expects to reduce expensive buyouts to consumers. As Encompass President and CEO Robert Coolidge noted in a recent blog post, the use of gift cards or other means for warranty reimbursement to consumers versus repair or replacement is costly to warranty companies and raises the risk of brand displacement for manufacturers.

“In our ongoing mission to help our clients be more successful, we aim to curtail the industry practice of compensating consumers with gift cards to replace a defective product,” said Coolidge. “This can lead to brand displacement and decreased customer satisfaction as end users are now being tasked to find another product. Manufacturers should want to do whatever it takes to keep their brand in the customer’s home and maintain low repair costs.”

To provide hands-on service to Warrantech, Encompass will embed a dedicated team of Encompass employees within the Warrantech infrastructure, as well as inside key partner facilities – a practice that Encompass has deployed with other strategic partners with great success.

“Working side-by-side with Warrantech on site will enable Encompass to more efficiently resolve issues and eliminate communication gaps to help expedite customer claims resolution,” said Ariel Gorelik, Chief Operating Officer, Warrantech. 

About Warrantech

Warrantech is a subsidiary of AmTrust Financial Services, a multinational property and casualty holding company that is rated “A” (Excellent) by A.M. Best Company for their financial strength and stability. An innovative, technology-driven company, AmTrust brings its financial strength to Warrantech, enabling it to offer a unique, bundled approach that includes both underwriting and administration. This creates transparency and visibility to information that enables customers to change and create plans that are both highly customized and profitable. 

About Encompass Supply Chain Solutions, Inc.

Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliances and imaging products.  Encompass provides end-to-end solutions for OEMs, retailers, independent dealers and third-party administrators.

Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visit encompass.com and encompassparts.com and follow us on Facebook, LinkedIn and Twitter.

Lawrenceville, Ga., December 15, 2016 – Encompass International, a division of Encompass Supply Chain Solutions, Inc., a leading provider of 3PL and 4PL solutions for a diverse range of finished goods and replacement parts, today announced its Brazilian unit will be operating within 51 Carrefour hypermarkets in Brazil to assist customers with product usage in an attempt to substantially minimize the amount of purchased goods being returned.

Offering a combination of food and non-food items, Carrefour is one of the largest hypermarkets in Brazil with more than 100 stores located throughout the country. To control soaring product returns volume, the company has teamed with Encompass to establish in-store Customer Contact Centers in 50 locations initially.

After purchasing any electronic product, Carrefour customers are encouraged to check into the center where a service team member will assist them with any needed device set up and ensure the product is working properly prior to leaving the store. Such products will include televisions, computers, cameras, phones, small appliances – anything powered by electricity. Customers opting not to go through the performance check process must later return products directly to the manufacturer instead of Carrefour.

“Most products returned to the store as malfunctioning are typically in good working order,” said Jose Hernandez, general manager of Encompass International. “Our role is to enhance the buying experience for customers so they leave a Carrefour store confident that their electronics are fully functional. At the same time, we’re helping to reduce product returns, which are very costly to retailers.”

In addition to performance checks, Encompass will offer carry-in repair service for a variety of electronics and will sell product accessories, such as HDMI cables, Bluetooth speakers and more.

Hernandez said the Customer Contact Center concept should be a game changer for retailers.

“Consumers return millions of goods annually that retailers must collect, transport, store and dispose of at significant cost,” said Hernandez. “Brazil has stringent rules limiting the resale of returned goods – even those in good condition – so this service should be a huge advantage to stores, while also assisting consumers in the proper use of their devices.”

About Carrefour

As a multi-local, multi-format and omni-channel retailer, Carrefour employs more than 380,000 people worldwide. With 12,300 stores in more than 30 countries, the group generated revenues of €104.4 billion under banners in 2015. Carrefour is a partner for daily life. Every day, it welcomes more than 13 million customers around the world. Carrefour is committed through its actions to sustainable and responsible trade. The Group’s Corporate Social Responsibility worldwide approach is built on three pillars: fighting against waste in all its forms, protecting biodiversity and working alongside the company’s partners. For more information: https://www.carrefour.com.br/, @CarrefourGroup on Twitter.

About Encompass International

Encompass International is part of Encompass Supply Chain Solutions, Inc., a U.S. based market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliances and imaging products. Encompass provides end-to-end solutions for OEMs, retailers, independent dealers and third-party administrators. The company manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal.

Encompass International serves Latin America and parts of Europe with a host of reverse logistics solutions and replacement parts from top global manufacturer brands.