Encompass Looking for a Printer Repair Tech
We’re hiring! Check out the job description for a Printer Repair Tech at our Lawrenceville, GA headquarters.
31
Mar
26
Mar
Encompass is Hiring!
Please check out our open positions in Accounting and Customer Service. Click here for position descriptions.
20
Mar
2014 Encompass Customer Satisfaction Survey
Please take just a few moments to complete Encompass’ brief
Customer Satisfaction Survey. Your feedback is extremely important to us and
will be used to evaluate and enhance our service to you. The deadline to complete the survey is Friday, April 4, 2014.
Customer Satisfaction Survey. Your feedback is extremely important to us and
will be used to evaluate and enhance our service to you. The deadline to complete the survey is Friday, April 4, 2014.
Click here to take the survey. Thank you for your time!
18
Mar
Panasonic Transitions Majority of Spare Parts Supply Business to Encompass
Lawrenceville, Ga., March 18, 2014 — Encompass Supply Chain Solutions, Inc, a leading provider of forward and reverse logistics for a diverse range of electronics products and replacement parts, today announced that Panasonic has transferred close to 1,000 parts and accessories accounts to Encompass for parts supply.
In December, Panasonic Consumer Electronics Company appointed Encompass to serve as a master distributor of both warranty and non-warranty spare parts and accessories for its comprehensive consumer electronics line. Panasonic has notified the bulk of its parts account holders that effective April 1, 2014, they should begin ordering parts through Encompass instead of Panasonic direct
These accounts will remain open with Panasonic through May 1, 2014, to allow for any backorders to be processed. After May 1, any remaining backorders will be cancelled and must be reordered through Encompass.
“Encompass is pleased to have the opportunity to provide further support to Panasonic and their aftermarket service customers,” saidRobert Coolidge, Encompass president & CEO. “Our core competency and singular focus is on the spare parts supply chain. By assisting Panasonic with their parts program, they can stay better focused on product innovation, which is their expertise.”
Brad Moszkiewicz, Panasonic Director of Service Delivery, said Panasonic is changing its parts distribution policies to streamline operations and improve customer satisfaction.
“Encompass has proven to be a strong partner fully capable of providing the same high level of support our service partners have come to expect,” said Moszkiewicz. “We are confident they will enhance and strengthen the Panasonic parts supply chain.”
About Encompass Supply Chain Solutions, Inc
Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliance and imaging products. Encompass provides end-to-end solutions for OEMs, retailers, independent dealers and third-party administrators.
Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visitencompass.com and follow us on Facebook.
13
Mar
Original Versus Generic Service Parts
The concept that generic products are just as good as
original manufacturer products definitely holds true – when you’re talking about
thumb tacks or yellow mustard perhaps. But when it comes to spare parts for
intricate electronics or appliance repair, can you really trust a knock
original manufacturer products definitely holds true – when you’re talking about
thumb tacks or yellow mustard perhaps. But when it comes to spare parts for
intricate electronics or appliance repair, can you really trust a knock
 |
| Robert Coolidge President & CEO |
off
just because it’s cheaper?
Some generic parts are sourced from the same ODM that makes
the genuine parts, so the generic version is easily seen as an attractive, less
costly option. However, many are also copied through reverse engineering,
potentially using inferior materials and processes.
the genuine parts, so the generic version is easily seen as an attractive, less
costly option. However, many are also copied through reverse engineering,
potentially using inferior materials and processes.
With no way to tell exactly what you’re getting, the first
clue may not come until an unhappy consumer informs you that the high-end
refrigerator you just drove 20 miles to repair has failed again. Are generic
parts worth the risk of making multiple lengthy trips to a customer’s home due
to repeated part failure? Perhaps, but in the age of instant feedback on the
Internet, is it also worth the risk to your business reputation? While one
happy customer may tell two people about his/her experience, an unhappy
customer will tell the world.
clue may not come until an unhappy consumer informs you that the high-end
refrigerator you just drove 20 miles to repair has failed again. Are generic
parts worth the risk of making multiple lengthy trips to a customer’s home due
to repeated part failure? Perhaps, but in the age of instant feedback on the
Internet, is it also worth the risk to your business reputation? While one
happy customer may tell two people about his/her experience, an unhappy
customer will tell the world.
No surprise, cutting corners usually doesn’t pay off in the
long run. It’s a practice that is likely to end up costing you more in time,
labor and parts expense. When Encompass is able to obtain original parts
directly from the OEM, that is always the preferred option for just this reason.
Managing defective parts is a drain on our resources and bottom line, but that
is secondary to the negative impact faulty parts can have on our brand and
customer relationships.
long run. It’s a practice that is likely to end up costing you more in time,
labor and parts expense. When Encompass is able to obtain original parts
directly from the OEM, that is always the preferred option for just this reason.
Managing defective parts is a drain on our resources and bottom line, but that
is secondary to the negative impact faulty parts can have on our brand and
customer relationships.
10
Feb
ISO Certification – Is It Worth the Investment?
ISO – the International Organization for Standardization – develops
globally-recognized rules and norms for products, services and best practices
to promote better operational effectiveness. ISO standards are intended to help
businesses reduce
costs and increase efficiency by minimizing waste and errors and increasing
productivity.
globally-recognized rules and norms for products, services and best practices
to promote better operational effectiveness. ISO standards are intended to help
businesses reduce
costs and increase efficiency by minimizing waste and errors and increasing
productivity.
 |
| Robert Coolidge President & CEO |
The ISO 9000 standards address
quality management and are among the most popular implemented by businesses.
ISO 9001 is the only ISO 9000 standard that can be certified to, and
essentially helps ensure that customers receive good quality, consistent
products and services. It is based on a number of quality management principles,
including a strong customer focus, leadership involvement, process approach and
ongoing improvement. Other ISO certifications are industry specific, such as
food safety, automotive and medical devices, but are still based on the ISO
9000 quality management standards.
quality management and are among the most popular implemented by businesses.
ISO 9001 is the only ISO 9000 standard that can be certified to, and
essentially helps ensure that customers receive good quality, consistent
products and services. It is based on a number of quality management principles,
including a strong customer focus, leadership involvement, process approach and
ongoing improvement. Other ISO certifications are industry specific, such as
food safety, automotive and medical devices, but are still based on the ISO
9000 quality management standards.
The actual certification process
can cost thousands of dollars and take months to achieve. It requires an
enormous amount of procedural documentation and commitment to continual
measurement and improvement.
can cost thousands of dollars and take months to achieve. It requires an
enormous amount of procedural documentation and commitment to continual
measurement and improvement.
At a time when many businesses are still tracking costs to
the penny, how can you justify the time and expense to attain ISO certification?
Depending on the size and complexity of your operation, that upfront investment
could end up providing a much greater return in the long run. Benefits include:
the penny, how can you justify the time and expense to attain ISO certification?
Depending on the size and complexity of your operation, that upfront investment
could end up providing a much greater return in the long run. Benefits include:
·
Improved control
of operations –
registered companies deliver more consistent products and services to their
customers, resulting in less waste and decreased costs.
Improved control
of operations –
registered companies deliver more consistent products and services to their
customers, resulting in less waste and decreased costs.
·
Process
documentation – preservation
of knowledge and skills can more quickly be transferred to new employees,
reducing the learning curve.
Process
documentation – preservation
of knowledge and skills can more quickly be transferred to new employees,
reducing the learning curve.
·
Business
development –
many industries require their vendors to be ISO certified. Plus, potential
customers will perceive your organization to be more proactive, disciplined,
trustworthy and able to provide higher levels of customer service.
Business
development –
many industries require their vendors to be ISO certified. Plus, potential
customers will perceive your organization to be more proactive, disciplined,
trustworthy and able to provide higher levels of customer service.
·
Continual
improvement –
ISO 9001 provides the tools to constantly enhance operational efficiency and improve
service. Required Quarterly Management Reviews go over key performance
indicators and defined action plans for standards not being met.
Continual
improvement –
ISO 9001 provides the tools to constantly enhance operational efficiency and improve
service. Required Quarterly Management Reviews go over key performance
indicators and defined action plans for standards not being met.
·
Staff
optimization –
ensures employees are competent for tasks assigned.
Staff
optimization –
ensures employees are competent for tasks assigned.
·
Cross-functional
cooperation –
certification involves all departments to minimize operational obstacles.
Cross-functional
cooperation –
certification involves all departments to minimize operational obstacles.
ISO certification can be daunting,
but there are many consulting firms available to help guide businesses through
the process. Hiring a consultant does not come cheap, but is probably the best
way to go to ensure compliance.
but there are many consulting firms available to help guide businesses through
the process. Hiring a consultant does not come cheap, but is probably the best
way to go to ensure compliance.
It’s certainly worth exploring certification
– in a competitive marketplace, it could give your organization an edge with
prospects, while greatly improving your internal operations.
– in a competitive marketplace, it could give your organization an edge with
prospects, while greatly improving your internal operations.
For detailed information about ISO
Standards, click here.
Standards, click here.
05
Feb
Encompass to Provide Aftermarket Support for AeonAir New Dehumidifier Line
Lawrenceville, Ga., February 5, 2014 — Encompass Supply Chain Solutions, Inc, a leading provider of forward and reverse logistics for a diverse range of electronics products and replacement parts, today announced it has contracted with RAL North America to provide spare parts logistics, call center support and reverse logistics for the company’s AeonAir brand of home comfort products.
Under the agreement, Encompass will manage parts planning and forecasting; warehousing and distribution; returns processing; and consumer call center support initially for RAL’s new line of 30-70 pint dehumidifiers. Encompass is also developing an e-commerce web portal for the AeonAir product line, and providing reverse logistics services for consumer returns.
North American-based RAL has expanded into the U.S. market beginning with its line of dehumidifiers. The units are being sold through a variety of national retailers.
“Encompass has partnered with a number of manufacturers outside the U.S. to provide comprehensive after sales solutions and help them successfully launch products in this country,” said John Sessions, Encompass director of Business Development. “Our extensive expertise in distribution and reverse logistics provides manufacturers with a true end-to-end solution as they seek to establish a solid presence in this market.”
Beaver Choi, RAL CFO, said the company is leveraging Encompass’ geographic footprint, logistics and operational experience and customer service capabilities to initiate a strong product launch.
“RAL is committed to ensuring our customers receive full-circle support for our AeonAir brand of home comfort products,” said Choi. “We believe Encompass is the partner most capable of providing the superior service we need to achieve this goal and flourish in the U.S.”
About RAL
RAL is a North American based wholesale distribution company with a corporate history of over 27 years as a proven leader in the supply of innovative home comfort products. RAL is committed to providing North American consumers with innovative designs and exceptional performance in our home comfort products with an ultimate goal of complete customer satisfaction. We directly manage all aspects of our product design and quality control to insure consumers receive the highest quality of products in the industry.
About Encompass Supply Chain Solutions, Inc
Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliance and imaging products. Encompass, through its business units Encompass Parts Distribution and Encompass Service Solutions, provides end-to-end solutions for OEMs, retailers, independent dealers and third-party administrators.
Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visitencompass.com and follow us on Facebook.
29
Jan
Encompass Facility Closure
Due to severe winter weather conditions in the Atlanta area,
FedEx and UPS
are providing only limited service to the Southeast today (January 29), and the
Encompass Georgia office will be closed for the safety of our employees. We
will have limited call center operations today, so volume is expected to be
heavy. Orders placed today will either be re-routed to our Nevada or Florida
warehouses or will be fulfilled as soon as possible tomorrow. We apologize for
any inconvenience and appreciate your patience.
FedEx and UPS
are providing only limited service to the Southeast today (January 29), and the
Encompass Georgia office will be closed for the safety of our employees. We
will have limited call center operations today, so volume is expected to be
heavy. Orders placed today will either be re-routed to our Nevada or Florida
warehouses or will be fulfilled as soon as possible tomorrow. We apologize for
any inconvenience and appreciate your patience.
27
Jan
Encompass Now Distributing Polti Capri™ Espresso Machines and AromaPolti Coffees
Lawrenceville, Ga., January 27, 2014 — Encompass Supply Chain Solutions, Inc, a leading provider of forward and reverse logistics for a diverse range of electronics products and replacement parts, today announced it has further extended its relationship with Polti USA to provide forward logistics service for its new espresso machine line.
Through an agreement with Polti, Encompass will distribute the CAPRI single-serve espresso machine with coffee capsules through various retail channels. Additionally, Encompass will provide reverse logistics services, including returns management, advance product exchange and repair. Encompass received FDA certification as a food facility to support Polti’s new product line.
“As Polti has continued to grow rapidly in the U.S., Encompass has evolved with the company to support their new product lines and changing logistics needs,” said Delbert Bray, Encompass vice president of Channel Development in charge of the company’s appliance vertical. “We appreciate the ongoing confidence Polti has shown in Encompass’ ability to service their retailers and end users.”
Polti is an established Italian brand that previously launched a full line of steam cleaning products in the U.S. with proven disinfecting abilities using just ordinary tap water. Encompass currently acts as a master distributor of Polti product replacement parts and accessories and provides depot repair services for in-warranty units.
Polti Executive Vice President Dennis Sones said Encompass has proven to be a reliable, flexible partner.
“We have been very pleased with Encompass’ ability to quickly and efficiently accommodate our diverse product mix both before and after market,” said Sones. “Whatever our need, Encompass has shown flexibility and taken all necessary steps to meet our needs and expertly serve our customers.”
About Polti USA
Polti is a leading European producer of small yet powerful household steam appliances, including steam vacuum systems, steam cleaners, steam generator irons and a commercial-grade steam bedbug eradicator.
Polti was founded in 1978 when Franco Polti developed Vaporella, which was the first steam generator iron for domestic use. The company’s first steam cleaning product, Vaporetto, came to market in 1983, making Polti the only company with 30 years of experience in the steam cleaning products industry.
The majority of Polti products are manufactured in the company’s ISO 9001:2008-certified factory in Italy. All of the products produced there are quality tested before being shipped to ensure 100 percent reliability.
A family-owned business since its founding in 1978, Polti sells its products in more than 40 countries. The company is based in Italy, and its U.S. headquarters are in Atlanta.
For more information, visit http://www.polti-usa.com/us.
About Encompass Supply Chain Solutions, Inc
Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliance and imaging products. Encompass, through its business units Encompass Parts Distribution and Encompass Service Solutions, provides end-to-end solutions for OEMs, retailers, independent dealers and third-party administrators.
Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visitencompass.com and follow us on Facebook.
08
Jan
Encompass Now Authorized Parts Supplier for Electrolux
Encompass has finalized an agreement to become an authorized parts distributor for Electrolux North America, a top global appliance manufacturer.
Under the
deal, Encompass will supply parts, installation materials and a variety of
universal accessories for Electrolux’s extensive kitchen and laundry product lines, under the Frigidaire,
Gibson, Kelvinator, White-Westinghouse and Tappan brands in addition to the Electrolux
brand.
deal, Encompass will supply parts, installation materials and a variety of
universal accessories for Electrolux’s extensive kitchen and laundry product lines, under the Frigidaire,
Gibson, Kelvinator, White-Westinghouse and Tappan brands in addition to the Electrolux
brand.
