Author - Kristin Hurst

Exceptional Support for the Home Warranty Industry

With more than 60 years of experience, Encompass Supply Chain Solutions, Inc. is a premier provider of forward and reverse logistics services. Encompass specializes in distribution of replacement parts for a variety of product categories, including those specific to Home Warranty:

  • Appliance
  • HVAC
  • Plumbing
  • Electrical
  • Pool & Spa
  • Water Heaters
  • Lighting & Fans
  • Consumer Electronics

ThirdPartyAdminIn addition to Warranty companies, we partner with Manufacturers,  Retailers, Service Networks, Independent Servicers and Consumers.

One-Stop Shop

Encompass is the country’s largest multi-vendor parts distributor, supporting about 200 world-leading manufacturer brands with access to 8+ million parts in our database. Beyond distribution, Encompass offers comprehensive aftermarket services — such as in-house depot repair and refurbishment — aimed at maximizing product value and controlling costs. Our clients benefit from gaining a wealth of products and services from one streamlined source.

Bottom Line Savings

Encompass understands the challenges of minimizing costs throughout the warranty claims process. We can further help by offering compatible repair parts that have the same functionality as genuine OEM, but are a fraction of the price. Through our Green Choice Parts® program, we provide good, working parts harvested from products that often just have cosmetic damage. Not only are these parts an economical alternative to OEM, they help to protect the environment by preventing e-waste from ending up in landfills.

EncompassParts.com

Our mobile-friendly e-commerce website enompassparts.com offers users convenient access to millions of repair parts from their desktops or in the field. Component details and photos are featured, as well as account management. The site’s unparalleled functionality enables users to easily and quickly order what they need to get the job done.

Key Benefits for Home Warranty 

  • Access to multiple brands, product categories and aftermarket services from one convenient source
  • Opportunities to maximize value and save costs on warranty goods
  • Economical alternatives to OEM repair parts
  • Robust e-commerce encompasparts.com
  • Option for Encompass to manage entire parts supply process
  • Ground shipping to 90% of U.S. within 2 days; delivery to Latin America and Canada

For more details on how your business can benefit with Encompass, please contact: Delbert Bray: dbray@encompass.com / 502.216.8921 or  800.432.8542, ext. 1522

 

 

 

 

 

 

 

 

Encompass July Employee of the Month

Bobby Sisk (left) with Sr. Manager of Customer Support Mark Frye

Bobby Sisk (left) with Sr. Manager of       Customer Support Mark Frye

We are proud to announce that Board Repair Technician Bobby Sisk has been named Employee of the Month for July! Joining Encompass in 2011, Bobby is a team player, always positive and ready to help his co-workers.  He is always at the top in productivity, which improves Encompass’ overall fill rates and turnaround time for orders, improving our overall support, sales and customer satisfaction.

Bobby is willing to take on any challenge and provide technical repair assistance to his team members. He also assists Encompass with his knowledge and experience by providing new product technical service research and training.

Way to go Bobby!

Encompass Honored with NESDA Award

Encompass was presented with a valued partner award during the Panasonic-sponsored breakfast this morning during NESDA’s annual convention in New Orleans. We are long-time NESDA supporters celebrating our 30th year of event attendance!

In this photo Encompass SVP of Business Development Joe Hurley (left) with  NESDA Board Director George Weiss.

 

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CE Tech Tips — August 2016

CE Professional Tech Tip Sharing
August 2016
**NOTICE**
Due the danger and complexity of electronics repair, the following shared technical tips are intended for professional reference only. Please refer to manufacturer’s recommendations as Encompass does not guarantee the accuracy, reliability or safety of this information.
Audiovox TV, FPE3206
Reason for Service:  Won’t turn on or difficult to turn on
Solution:
Replacing 3 caps fixed the set:
C521, 47uF/25V, C529, 150uF/400V and C535, 47uF/25V.
Crosley TV, C23HDVDHB
Reason for Service: Have to push power several
times before TV comes on
Solution: Check for bad caps on small power supply
board.  C4, C5, C6 were all bad.  680uF/25V
Hitachi TV, 60SX2K
Reason for Service: Convergence drifts
intermittently
Solution: Found and removed corrosion at E3301
and E3302 connector.
Hitachi TV, 51UWX20B
Reason for Service: Pictures roll vertically only
when cold.  OSD or DCU pattern stable or no
picture. OSD okay.
Solution:
Replaced IC401, CP08191U.
Philips TV, 27HT7210D/27
Reason for Service:  Set will not power on, but relay clicks
Solution: Found a bad cap, C7, on a side
board.  220uF/25V.  Also, check all connections for bad solder.
RCA TV, ITC008
Reason for Service: Continuously turns off then
back on
Solution: 12V regulator TX508 was leaky.
Samsung DLP, HLT6187SX/XAA
Reason for Service: Difficult to power on or
won’t power on at all
Solution: Found several bad caps in power supply:
CM811, 47uF/50V, CB806, 47uF/50V and CB810, 68uF/50V.
Samsung TV, LN40A500T1FXZA
Reason for Service: Solarized picture
Solution: Replaced T-Con with part number
V520H1-C06.
Sony TV, KV32FS320
Reason for Service: Relay clicks, no Hi-Voltage,
5 blink code
Solution: Check D500 and D503, replace if bad.
Sony TV, KF60WE610
Reason for Service:  Shutdown, 6 blink code
Solution: Replacing MCZ3001DB on the G1 power
supply board fixed the set.
Sony TV, KV40XBR600
Reason for Service:  Won’t power up, 6 blink code
Solution: Replacing relay RY6502 restored normal
operation.

 

Former Sony Executive Joins Encompass as Director of Supply Chain and Trade Compliance

Lawrenceville, Ga., July 19, 2016 — Encompass Supply Chain Solutions, Inc, a leading provider of 3PL and 4PL solutions for a diverse range of finished goods and replacement parts, today announced the addition of industry veteran and former Sony executive Stacy Golden to its leadership team.

Golden will serve as the company’s Director of Supply Chain and Trade Compliance. She will be directly responsible for working with business partners and internal teams to drive parts supply chain improvements and execute strategies to enhance aftermarket support for multiple customer segments. Additionally, she will be responsible for regulatory and policy compliance processes and procedures to ensure alignment with U.S. Customs and other governmental agencies involved in the company’s global importing and exporting business.

“This position is critically important to the company’s continued long-term success,” said Robert Coolidge, Encompass president and CEO. “Stacy’s extensive background and accomplishments will be vital to our continued efforts to expand into new markets and larger 3PL and 4PL opportunities. We are excited to leverage her expertise as Encompass works to further solidify our market position.”

Coolidge said Golden will be tasked with integrating and standardizing supply chain operations to maximize revenue growth, process innovation and cost reduction. Onboarding new clients for 3PL and 4PL programs and monitoring performance metrics for optimal operational efficiency will be another key part of her role.

She will also be closely collaborating with the Encompass executive team on planning, budgeting and decision making, enabling the organization to reach its goals and objectives. Encompass has been aggressively targeting new markets – such as home warranty and mobile devices – to support its growth strategy.

Prior to Encompass, Golden was director of Operations for Sony Electronics where she planned, directed and implemented activities related to the procurement of $500M+ in materials, parts, components and equipment annually. After joining Sony in 1999, she served in a variety of management positions spanning compliance, procurement, vendor relations, supply chain, inventory control, business planning and customer support.

About Encompass Supply Chain Solutions, Inc.
Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliance and imaging products. Encompass provides end-to-end solutions for OEMs, retailers, independent dealers and third-party administrators.

Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visitencompass.com and encompassparts.com and follow us on Facebook , LinkedIn and Twitter.

Contact: Kristin Hurst
Director of Marketing
Ph: 954.474.0325
khurst@encompass.com

Encompass Now Providing Original Spare Parts for LG Mobile Devices

Lawrenceville, Ga., July 7, 2016 — Encompass Supply Chain Solutions, Inc, a leading provider of 3PL and 4PL solutions for a diverse range of finished goods and replacement parts, today announced it has expanded into the mobile parts supply business and is now offering accessories and out-of-warranty parts for LG mobile phones.

Encompass will supply accessories and parts for non-warranty repair of LG’s full line of mobile phones. The company is one of the country’s largest diversified parts distributors in the country, comprising numerous product categories, such as Consumer Electronics, Major/Small Appliance, Office Equipment and Health & Wellness. Encompass has also added major Pool & Spa brands, and is working to build Plumbing and Electrical verticals to support the Home Warranty industry.

“With the addition of LG Mobile, Encompass continues to expand into vertical adjacencies that increase our value as a single streamlined source for repair parts for a multitude of product categories,” said Robert Coolidge, Encompass president and CEO. “The mobile business, in particular, is experiencing phenomenal growth, and we are excited for the opportunity to enter this market with the world-leading LG brand.”

Encompass will leverage its distribution facilities in Georgia and Florida to supply parts to LG mobile dealers, servicers and end-users. LG mobile parts will be available through the Encompass e-commerce website encompassparts.com.

About Encompass Supply Chain Solutions, Inc.
Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliance and imaging products. Encompass provides end-to-end solutions for OEMs, retailers, independent dealers and third-party administrators.

Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visitencompass.com and encompassparts.com and follow us on Facebook , LinkedIn and Twitter.

Contact: Kristin Hurst
Director of Marketing
Ph: 954.474.0325
khurst@encompass.com

CE Tech Tips – July 2016

CE Professional Tech Tip Sharing
July 2016
**NOTICE**
Due the danger and complexity of electronics repair, the following shared
technical tips are intended for professional reference only. Please refer to
manufacturer’s recommendations as Encompass does not guarantee the accuracy,
reliability or safety of this information.
Hitachi TV, 51UWX20B
Reason for Service: Freezing or other unusual
problems associated with the eeprom or micro.
Solution: Add a jumper from I007pin 1 to cathode
of D019.
Mitsubishi TV, LT46144
Reason for Service:  Video has solid vertical lines
Solution: Replace the panel; 289P107010.  The manufacturer may help with the cost.
Mitsubishi TV, WD65732
Reason for Service: Picture has a haze over it.
Solution: 
Taking the lens assembly apart and cleaning all glass fixed the set.
Panasonic TV, PT47WXC43G
Reason for Service: Dead set
Solution: Replaced T802.
RCA TV, CTC008
Reason for Service: Intermittently shuts down,
symptom worse with a cold set
Solution: 
Resolder all pins of the fly.
RCA TV, L37WD12YX5
Reason for Service: Dead
Solution: Replaced 5 bad caps on the main power
supply and a 470uF/16V cap on the small power supply module next to it.
Samsung TV, LN46A540P2FXZA
Reason for Service: Difficult to start, clicks
Solution: 
Replacing IC101 fixed the set. 
#MP2363DN-LF.  On the bottom or
main board.
Sony TV, DA4
Reason for Service:  Shuts down; might be intermittent
Solution: Replacing IC8002 regulator drive IC
fixed the set:  MCZ3001DB.  You can use Hitachi #CP08451U.
Sony LCD TV, KDL46V3000
Reason for Service: Set won’t start. Power light
turns green then a 5 blink code. 
Solution: Found an open fuse on the T-Con.  3amp, 32V, marked with a P.  Replacing the fuse fixed the set.
Toshiba TV, 46XV640U
Reason for Service:  Sound is okay, but no picture because of no
backlight
Solution: 
Found a bad SM cap near the plug to the power Bd.  C354.

Encompass Partners with Netsirk Technologies to Offer Comprehensive Business Management Software Platform. Solution enhances operational performance for aftermarket service providers

Lawrenceville, Ga., June 21, 2016 — Encompass Supply Chain Solutions, Inc, a leading provider of 3PL and 4PL solutions for a diverse range of finished goods and replacement parts, today announced it is collaborating with Netsirk Technologies to offer Skulocity, a new enterprise resource planning (ERP) system aimed at manufacturers, parts distributors and repair businesses to help streamline their operations and improve efficiency.

Developed jointly by Netsirk Technologies and Encompass, Skulocity is a fully-integrated ERP system designed for small to mid-sized manufacturers, retailers, field and depot service organizations and parts distributors. Tailored specifically for the Major Appliance, Consumer Electronics and Computing vertical markets, the module-based software provides comprehensive functionality for: order management, inventory control, warehouse management, procurement, discrete manufacturing, accounting, payment processing and customer relationship management.

In a show of support for its industry partners, Encompass is offering to subsidize the full costs of solution implementation and half of the monthly usage fee for the first 25 beta clients – a total value of more than $30,000 per company.

“Encompass is driven to help our diverse customer base succeed in all areas of their business,” said Encompass President and CEORobert Coolidge. “Skulocity was purposely developed to address each segment of the aftermarket supply chain, and we believe it has the advanced features and functionality to significantly enhance client operations. We are extremely excited to offer this powerful tool as a value-added benefit to our business partners.”

Encompass is fully integrated with Skulocity to provide users seamless access to more than 8 million spare parts and over 500,000 model-to-parts cross references from major manufacturer brands in the Consumer Electronics, Appliance and Computing product categories, among many others. Electronic ordering and real-time status updates are also available through Skulocity. In addition to this fully-integrated data component from Encompass, part photos and easy-to-search parts from a host of other verticals are available to help the service industry expand and take advantage of repair opportunities in adjacent product categories.

Quincy Faison, president of Netsirk Technologies, said Skulocity is an enterprise grade business management system with all the same functionality of SAP Business One, MS Dynamics and Netsuite at a fraction of the cost.

“With Encompass’ extensive understanding of the specialized needs of the aftermarket supply chain, we developed Skulocity as a cost-effective, alternative solution for smaller manufacturers, distributors and repair service companies,” said Faison. “Our software offers the same advanced features and capabilities as much more expensive technology already in the market. Skulocity is ideal for organizations of really any size that need a simple way to manage all facets of their business – from inventory serial number and warranty tracking to service scheduling and dispatching and so much more.”

About Netsirk Technologies
Since 2002, Netsirk Technologies has been an innovator in Small Business ERP Solutions with customers around the world. With the release of their flagship Skulocity solution, they’ve quickly become an industry leader of cloud business management solutions that empower small and mid-size businesses to streamline business processes and accelerate growth. Skulocity is built on the world’s best cloud technology that’s simple, powerful, scalable and affordable for companies of all sizes. Skulocity delivers a suite of fully-integrated business management applications, such as Financials, CRM, Sales Force Automation, Warehouse Management, Inventory Planning, Service & Repair, and e-commerce on a robust and flexible platform. For more information, please visit skulocity.com, follow us onFacebook or call 800.800.1047.

About Encompass Supply Chain Solutions, Inc.
Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliance and imaging products. Encompass provides end-to-end solutions for OEMs, retailers, independent dealers and third-party administrators.

Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visitencompass.com and encompassparts.com and follow us on Facebook , LinkedIn and Twitter.

Contact: Kristin Hurst
Director of Marketing
Ph: 954.474.0325
khurst@encompass.com

CE Tech Tips – June 2016

CE Professional Tech Tip Sharing
June 2016
**NOTICE**
Due the danger and complexity of electronics repair, the following shared
technical tips are intended for professional reference only. Please refer to
manufacturer’s recommendations as Encompass does not guarantee the accuracy,
reliability or safety of this information.
Durabrand TV, DU2701
Reason for Service: Dead
Solution: 
Replacing the following fixed the set:  R503 & 511, each 1.2megs, and D509 an 18V
zener.
Hitachi TV, 
60SX2K
Reason for Service:  Hum in the audio
Solution: 
Found two leaky transistors: Q4013 and Q4008.  Replacing them fixed the audio.
JVC TV, LT-32EM20, (Funai made)
Reason for Service: Dead, standby low, 13V supply
was 24V
Solution: D633, 15V supply was shorted.  MUR460
LG TV, 55LV5500
Reason for Service:  Video smearing on all inputs and formats
Solution: 
Replacing the T-con controller board fixed the set.  #6871L-2430D
Mitsubishi TV, 
WS55413
Reason for Service: Shuts down at power on with a
2-1 error.
Solution: 
At power on, check for 12V at connector KH, pin8.  If missing, check IC9C51, #270P990010 and
L9C52, #441D009020, on the signal board.
Pioneer Plasma TV, Pro-434PU
Reason for Service:  Shuts down with 7 blink code.
Solution: Replacing the Y-Main fixed the
set.  Set uses a trap switch; be sure to
tape down before taking the back off and powering up.
RCA TV ITC008
Reason for Service: Shuts down
Solution: Replacing the following fixed the set:  IF001, DI012 & RI012.
Samsung LCD TV, LTN1535
Reason for Service: Dead
Solution: Found C109 bad; replacing fixed the
set.  1000uF/16V
Sony TV, KDL46NX700
Reason for Service:  Dead, relay clicks, gives a two blink code
Solution: 
Replaced the following in the power supply:  Q6101 & Q6102, used NTE2903 and fusible
resistor R6536 open.  0.47ohm/one half W.
Vizio TV, 
SV420XVT1A
Reason for Service: At power on, emblem turns
white, backlight starts to light, then shuts down
Solution: Found 25V line low and bad cap C241,
470uF/35V.

Encompass Now Supplying Spare Parts for Major Pool & Spa Brands

Lawrenceville, Ga., May 3, 2016 — Encompass Supply Chain Solutions, Inc, a leading provider of forward and reverse logistics for a diverse range of finished goods and replacement parts, today announced it expanded parts distribution into the Pool and Spa segment.

Encompass will carry a comprehensive line of parts for top Pool and Spa industry brands, including Hayward, Zodiac, Pentair, Jandy and Raypak. Expanding into this vertical segment is part of Encompass’ strategy to support whole home warranty companies, as well as to provide single source supply for service technicians and other business partners.

“Encompass continues to evolve beyond our roots as a consumer electronics parts supplier to offer a full suite of aftermarket solutions for multiple product categories,” said Delbert Bray, Encompass vice president of Channel Development specializing in the Pool and Spa, Appliance and HVAC verticals. “With the trend toward insuring multiple items within the home versus single products, we are striving to be a convenient one-stop provider for the warranty and repair industry.”

Encompass will supply parts nationwide through its distribution facilities in Georgia and Florida located in the heart of the pool and spa market. Parts will be available through the company’s e-commerce website encompassparts.com.

About Encompass Supply Chain Solutions, Inc.
Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliance and imaging products. Encompass provides end-to-end solutions for OEMs, retailers, independent dealers and third-party administrators.

Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visitencompass.com and encompassparts.com and follow us on Facebook , LinkedIn and Twitter.

Contact: Kristin Hurst
Director of Marketing
Ph: 954.474.0325
khurst@encompass.com